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Crowne Plaza Dulles Airport Hotel

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2200 Centreville Road, Herndon, VA 20170
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Crowne Plaza Dulles Airport Hotel
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575 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Dulles Airport Hotel
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Richmond, Virginia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed November 2, 2013

Was traveling for work, and had a great stay. As a platinum member, we were treated superbly! Upgraded to a Queen/Queen suite in the "tower building" which was very quiet, that also had a club lounge with chips, water, coffee, and soft drinks offered for free 24/7! Also got free popcorn in room, as well as a protein bar. Rooms... More 

Helpful?
Thank Anonymous U
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review

Thank you for your review of your recent stay at our Crowne Plaza Dulles hotel. We love to welcome returning IHG Rewards Club members and are glad that you enjoyed the amenities in your guest room as well as the Club Lounge and Houlihan's breakfast. We look forward to the opportunity to welcome you back to our hotel during your... More 

Glendale, California
Level Contributor
160 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed November 1, 2013

This was a perfect place to stay before a long flight to Cape Town. Room was spacious, very comfortable with large bathroom, coffee maker and microwave. While there is not a fine dining restaurant on site, the pub had adequate choices on the menu. The breakfast buffet (additional charge) was fine. The airport shuttle was very convenient. Staff courteous and... More 

Helpful?
Thank Zuzka E
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review

Thank you for your review of your recent stay at our Crowne Plaza hotel. We are glad that you enjoyed your guestroom amenities, as well as Houlihan's Restaurant & Bar and our complimentary 24-hr airport shuttle. We focus on providing excellent customer service, so are especially pleased that you found our staff helpful and courteous. We look forward to the... More 

Riverside, CA
Level Contributor
157 reviews
157 hotel reviews
common_n_hotel_reviews_1bd8 206 helpful votes
3 of 5 stars Reviewed October 28, 2013

At check-in we were told that we had been given an "upgraded room." This turned out to be a handicapped room. It was large, had pleasant décor, and was decently lit. It contained two comfortable chairs, a large desk, a large mini-fridge with freezer, and a small microwave. The bed was comfortable and we had a quiet night's sleep. The... More 

Helpful?
2 Thank 4 Joyful Travel
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review

Thank you for your review of your recent stay at our hotel. We are glad that you got a restful night's sleep and enjoyed the room's amenities, as well as our Houlihan's Restaurant and the complimentary airport shuttle. Our handicapped guestrooms are oversized and many guests prefer them for this reason, but I have forwarded your suggestion regarding notifying guests... More 

New Jersey
Level Contributor
104 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
3 of 5 stars Reviewed October 25, 2013

Let's start first with the positives: The front desk greeted us immediately; there is a free airport shuttle; there is free WIFI (but see negatives); the on-site restaurant tried hard to have innovative dishes; and the meeting space was very nice. The room was clean and the amenities offered were nice. The towels were also good. There is a frig... More 

Helpful?
2 Thank Often_on_road
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review

Thank you for your review of your recent stay at our hotel. We are glad that you enjoyed the complimentary 24-hr airport shuttle, as well as your guest room amenities and our Houlihan's Restaurant & Bar. Our goal is to help each guest have a successful trip by getting a good night's sleep, so we are unhappy when that is... More 

Los Angeles, California
Level Contributor
26 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 stars Reviewed October 24, 2013

Very disappointed in my recent business stay at the Crowne Plaza, I found this property just so-so and not very responsive to business needs: 1. Airport shuttle is every 30 minutes, which would have been nice to know beforehand. I watched the shuttles for Marriott, Hyatt, Hilton, and Marriott Suites circle around at least twice before mine came; 1. Wireless... More 

Helpful?
3 Thank noellossie
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review

Thank you for taking the time to provide us this feedback regarding your recent stay. I am truly sorry to hear that your stay was less than satisfactory. It is always our goal to provide our guests the very best in accommodations and distinguishable customer service. I have forwarded your comments to our management team for their review. Our Houlihan's... More 

Slaton, Texas
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 22, 2013

Very pleased with my recent 3 night stay at this Hotel. First off, the staff was extremely nice and very helpful. Hotel was clean, housekeeping was good and non-intrusive. The restaurant attached to the hotel was clean and food was decently priced. Room service was fast. As for rooms, this was your basic 3.5 star hotel room. The hotel was... More 

Helpful?
Thank Cody B
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review

Thank you for your recent review of our Crowne Plaza Dulles hotel. We are pleased that you enjoyed your stay and our hotel's amenities. I will forward your nice comments regarding our friendly staff to our management team as our focus is to always provide excellent customer service to our guests. I am glad that you took advantage of our... More 

Singapore, Singapore
Level Contributor
64 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed October 19, 2013

Big size room with nice sofa. Free in room coffee maker with complimentary coffee and tea. Good size swimming pool with whirlpool to wind down. Small fitness centre avail to sweat it out. Free wifi in rooms. King size bed avail. Good toiletries amenities, Templespa, which my wife adores. Airport shuttle every half hour. No breakfast included.

Helpful?
Thank zulnas
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review

Thank you for your review of your recent stay at our hotel. We are pleased that you enjoyed your guestroom, including the complimentary Wi-Fi. Travel can be stressful, so it is nice that you were able to take advantage of our fitness center and indoor pool to help you relax. Thank you for choosing Crowne Plaza, and we hope to... More 

Level Contributor
4 reviews
5 of 5 stars Reviewed October 17, 2013

On our way home to Cleveland, OH from the Outer Banks, we stopped to spend the night at the Crowne Plaza Dulles Airport hotel. We checked in and headed to the pool, where the kids unwound from a long day in the car. The rate was good, as my husband did a last minute on-line booking.The room was clean and... More 

Helpful?
Thank sheb
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review

Thank you for your review of your recent stay at our Crowne Plaza. I am glad that you enjoyed your guest room. It is always upsetting to lose something as valuable as a camera filled with vacation memories, so am glad that our staff was able to find your camera and return it to you. I will forward your nice... More 

Tel Aviv, Israel
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed October 12, 2013 via mobile

Stayed for 8 nights, had a corner room which was nice and quite. Hotel is nice, great swimming pool and fitness center, nice lounge . Ask to be on the 6-8 floors. Free parking! So pretty great much a great value

Helpful?
Thank Gil D
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review

Thank you for your review of your recent stay at our hotel. We are glad that you enjoyed your stay and felt that our Crowne Plaza provided a great value. Often guests visit us briefly, so it is nice that you had several days to enjoy all our amenities, including our indoor swimming pool and whirlpool and Houlihan's lounge. We... More 

Level Contributor
323 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
3 of 5 stars Reviewed October 9, 2013

This is a difficult review to write. Lots of surprises at this place and I don't like suprises. The TV in the room didn't work and they had to call a maintenance guy to fix it. Per the conversation I had with the front desk, this is normal. Per the manager, it's not. Apparently each time a guest checks out... More 

Helpful?
1 Thank 678855
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review

Thank you for your recent review of our hotel. We appreciate our guests' feedback so that we can continue to improve our services. I have forwarded your comments regarding the issue with your TV not working to our engineering department so that they can investigate this further. Our Club Lounge is restocked daily with dry snacks, sodas, H20 and coffee.... More 

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