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Crowne Plaza Dulles Airport Hotel

3.5 of 5 2200 Centreville Road, Herndon, VA 20170
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Crowne Plaza Dulles Airport Hotel
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Crowne Plaza Dulles Airport Hotel
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395 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Crowne Plaza Dulles Airport Hotel
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Moscow, Russia
Contributor
17 reviews 17 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 20, 2012

1) conveniently located in Herndon, 2) indoor pool, a spa tub, and a fitness center, 3) Nice hotel, good value for money, convenient location - a typical American hotel (level above average), 4) Shuttle runs every half-hour minibus, 5) from the airport to the center of Washington, take the 5A

Was this review helpful? Yes 5
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Tatiana, We are glad to hear that you enjoyed your stay with us and enjoyed both our convenient location and facilities. Like yourself, many of our guests also take advantage of our complimentary 24-hr airport shuttle to Dulles Airport as well as the local public transit stop located in front of the hotel. Once Metro's Silver Line opens in... More 

Philadelphia, Pennsylvania
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed August 15, 2012

I travel a lot for business and this hotel exceeded my expectations. There are great restaurants nearby, and the staff was attentive. I'm a platinum rewards member and was upgraded upon my arrival. The room was standard Crowne Plaza, but it's nice to have your status recognized and the executive level was all that they advertise. The free breakfast included... More 

Was this review helpful? Yes 1
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Kristy, Thank you so much for posting your review about our hotel. I am very glad to hear that you enjoyed your stay with us and that our staff helped to make your trip enjoyable. Our convenient location next to many restaurants and nearby office parks is also a popular feature of our hotel. We look forward to the... More 

virginia
Top Contributor
92 reviews 92 reviews
38 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed August 10, 2012 via mobile

We stayed one night prior to an early flight out of Dulles. Got a great Sunday night rate through a third party otherwise would have been unhappy about the high cost for an average room. Bed was very firm and uncomfortable to us. Lobby is spacious and suggests a luxury that we did not find in the room. Was very... More 

Was this review helpful? Yes 3
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Valued Guest, Thank you for your feedback regarding your recent stay with us. We are pleased that you found our hotel's location great for your early morning flight. We also are proud of our excellent housekeeping staff and standards. I have passed your feedback regarding the firm beds to management. We are in the process of replacing mattresses and... More 

Monterrey, Mexico
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed August 2, 2012

This is a standard and plain hotel whose only plus is its proximity to Dulles Airport. Actually, this should not be a Crowne Plaza, the building and rooms are more the type of the Holiday Inn brand (not even a HI Express, because breakfast is not included). But it is fair to say that rooms are ample, very clean, and... More 

Was this review helpful? Yes 3
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your recent stay. I am glad that you enjoyed your guest room and bathroom, as well as our 24-hr complimentary shuttle service to/ from Dulles Airport. I was disappointed that our customer service was less than satisfactory. I have already shared this feedback with the... More 

Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 16, 2012 via mobile

We were stranded and Leslie helped us so much as she guided us from the airport to the shuttle. The staff and B-Day were very professional and quick as we checked in. We would come back for sure!!!!

Was this review helpful? Yes 2
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Robin, We are so glad that you enjoyed your stay with us and will pass along your kind words to the rest of our team. Being stranded at the airport is a real challenge, so I am pleased to hear that Leslie Alves and our shuttle staff were able to help you during your difficult trip and make your... More 

Boalsburg, Pennsylvania
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 16, 2012

We stayed here after a very long travel day and terrible treatment by United airlines. The hotel is great, the room service dinner was actually delicious. The hotel was less expensive than those closer to the airport but is only 3 miles away and has a shuttle.

Was this review helpful? Yes 2
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Lynn, Thank you so much for your kind words. Traveling is difficult, so we are glad that our Crowne Plaza could make your travel experience better. Our popular Houlihan's Restaurant also serves room service, which many guests prefer at the end of a long travel day. Like you, many guests prefer to use our complimentary 24-hr van shuttle to... More 

virginia beach,va
Top Contributor
70 reviews 70 reviews
38 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed July 15, 2012

Had a long week in the area but going back to such a comfortable room made it pleasant. From the friendly staff that always greeted me at every encounter, to the fantastic complimentary breakfast. Fresh fruit, variety of breakfast juices, cereals, pastries, etc. made this complimentary breakfast far supirior to any of the other hotels I've stayed. Dinner, movies and... More 

Was this review helpful? Yes 4
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review

Thank you for taking the time to share your experience at the Crowne Plaza Dulles with us. We are pleased that you enjoyed the hotel so much and that you experienced such good customer service. I am glad that our convenient location across from Worldgate shopping, additional restaurants and a multiplex movie theatre were useful for you. I think you... More 

Atlanta, Georgia
Top Contributor
54 reviews 54 reviews
32 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed July 9, 2012

Unfortunately, we booked at the last minute and were stuck in the unrenovated part of the hotel. If it wasn't for only one night - I would definetly have moved to another hotel. The only thing that kept me there was the manager, Paul Flores. He really tried to accomodate us - but the hotel was completely booked. His customer... More 

Was this review helpful? Yes 6
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review

Thank you for your comments from your recent stay. We are pleased that Paul Flores was so helpful and I have passed your nice comments on to his manager. All of our guestrooms were renovated at the same time and all include the same furnishings, while the tower rooms also provide a microwave. For an additional $25 nightly, you might... More 

Blacksburg, Virginia
Senior Contributor
38 reviews 38 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 9, 2012

I had a reservation problem and the manager on duty, Adam, was very understanding and accommodating in resolving this problem. The Houlihan's restaurant is on site. The lobby area is inviting.

Was this review helpful? Yes 2
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review

We are glad that you enjoyed your stay with us and that our Manager on Duty was able to resolve your reservation issue. We are very proud of our staff's focus on ensuring our customers' experience is an excellent one. Our Crowne Plaza and Houlihan's staff look forward to the opportunity to host you again on your next visit to... More 

Brampton, Canada
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 26, 2012

From starting to end, it was very good experience. Like very good breakfast with friendly service and cleaner coming everyday, keeping whole suit nice and clean. Even the hotel itself is very neat and clean. We love staff here.

Was this review helpful? Yes 3
Management response:

Thank you for your nice feedback regarding your recent stay. We are very proud of our staff and are glad that you also enjoyed breakfast in Houlihan's. Our housekeeping department's high training standards are reflected in your comments regarding our cleanliness. We hope to have the opportunity to host you again during your next visit to the Dulles area! Yours,... More 

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Additional Information about Crowne Plaza Dulles Airport Hotel

Address: 2200 Centreville Road, Herndon, VA 20170
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Dulles Airport Hotel 3.5*
Number of rooms: 327
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Also Known As:
Crowne Plaza Herndon
Crowne Plaza Hotel Herndon
Hotel Style:
#3 Business Hotel in Herndon
#5 Family Hotel in Herndon
#7 Romantic Hotel in Herndon

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