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Crowne Plaza Dulles Airport Hotel

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2200 Centreville Road, Herndon, VA 20170
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Crowne Plaza Dulles Airport Hotel
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Crowne Plaza Dulles Airport Hotel
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438 reviews from our community

Traveler rating
    244
    112
    48
    18
    16
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
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There are newer reviews for Crowne Plaza Dulles Airport Hotel
See the most recent reviews
North Las Vegas, Nevada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 16, 2015

The room was comfortable, soundproofed, and very clean. The hotel offers shuttle to the airport 24hrs a day. Restaurant/Bar staff is friendly and the menu has a variety of foods & drinks to choose from.

Was this review helpful? Yes 1
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Charles; Thank you for taking the time to share your recent trip with me. I am pleased to see you enjoyed your stay and found the Crowne Plaza Dulles to be an affordable, quite, clean and comfortable place to stay. I delighted to see you enjoyed your dining experience at Houlihan's Restaurant as well. We hope to welcome you... More 

Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed February 14, 2015 via mobile

Had some difficulty finding the hotel shuttle. Reception friendly and efficient. Rooms large and clean. Special club lounge on 7th floor. Holihan bar and restaurant offers a limited but diverse menu. Each main dishes are large and delicious. Access to town centre Reston is best by bus 950. Use SmartTrip card for cheapest fares

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Guest; Thank you for your review. I am very pleased to see that you enjoyed your stay at the Crowne Plaza Dulles and found the accommodations were a great fit for your travel needs. I am delighted that you also had a pleasant dining experience at Houlihan's Restaurant. The extra tips for our readers to know which route is... More 

Dallas, Texas
1 review
5 of 5 stars Reviewed February 13, 2015

I stayed overnight prior to a morning flight. The airport van was spacious and arrived on schedule. Upon arrival to the hotel, Mark checked me in. His demeanor was friendly and enthusiastic, and he offered to sign me up for the loyalty program. I've stayed at more than one Crown Plaza around the country and up until now had not... More 

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Rigo; I'd like to thank you for taking the time to leave your review for the Crowne Plaza Dulles. We only get one chance to make a good first impression and I am delighted to see that we exceeded your expectations. I appreciate the praise and kind words for Ashley and Mark, I am pleased that their customer service... More 

Bethesda, Maryland
Top Contributor
73 reviews 73 reviews
30 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed February 10, 2015

I stayed one night with a friend, prior to my early morning flight. I chose this hotel because it was the first one I found in the IAD (Dulles) area that offered shuttle service 24 hours every day. (I took the 4:00 a.m. shuttle.) The room was comfortable, soundproofed, and well appointed. We enjoyed a swim in the spacious pool,... More 

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Harvey; I'd like to thank you for taking the time to leave such a wonderful review for the Crowne Plaza Dulles Airport hotel. I am very pleased to see that you enjoyed your stay and found the hotel had everything you needed for a relaxing, comfortable and quiet nights rest before your early flight. I'm a happy to see... More 

1 review
5 of 5 stars Reviewed February 8, 2015

Andre changed the whole situation around he should be rewarded. I had a horrible experience a year ago I will definitely come back and share experience. Well done guys that's how to change a negative to a positive

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Darnell; Thank you for your review and positive feedback. With a spirit to serve and dedication to guest satisfaction, I could not be more pleased to welcome you back! I am delighted to see that you gave us a second chance after an unpleasant experience and had a great stay this time. I will pass along your comments to... More 

1 review
5 of 5 stars Reviewed February 6, 2015

The front desk staff helped me tremendously in locating a breakfast place well after breakfast hours. Never being in this hotel/location, Deysi, Paul and Zhalab spent a lot of time with me in discussing the area around the hotel, what amenities were available within walking distance as well as directions and menus of various restaurants. Deysi, Paul and Zhalab thank... More 

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Tracy; Thank you for being a first time guest of the Crowne Plaza Dulles hotel. I am very pleased to read that your experience was an enjoyable one. I am delighted to see members of our front desk team personally recognized in your review as delivering exceptional customer service during your stay. I will share your praise with them... More 

Milwaukee, Wisconsin
1 review
5 of 5 stars Reviewed February 4, 2015

Front Desk staff at this hotel are great. I have stayed here several times and each time they took care of me. Great customer service. Thanks Mark for your professionalism and great customer service. I always have a great stay.

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Brian, Welcome Back! Thank you for being a repeat guest of the Crowne Plaza Dulles and sharing your trip with me. I am very pleased to see that we have exceeded your expectations and you enjoyed your stay. I appreciate the kind words for Mark and will share your feedback with him to continue to inspire him to keep... More 

El Salvador
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 of 5 stars Reviewed January 31, 2015 via mobile

If you need to be close to Dulles Airport and stay in a quiet hotel to rest away from downtown DC noise and still be close enough to go to DC and visit museums etc via metro, this is the place. They have a nice restaurant that gets crowded at night (that confirms food is good) and they offer breakfast... More 

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Roberto; Thank you for the wonderful review of the Crowne Plaza Dulles. I am delighted to read that you had an enjoyable time as our guest. I am pleased that the location of the hotel was ideal for your travel needs and you found the service provided exceeded your expectations. I will share your praise for Houlihan's Restaurant with... More 

Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed January 29, 2015

I have stayed here several times. The last time the room smelled so moldy that I decided to look at the climate control unit. I took pics of the mold and kept the unit off. It was late so I couldn't find another hotel. I have a service animal that accompanies me everywhere. For some reason I got billed $250... More 

Was this review helpful? Yes 2
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Amanda; I'd like to thank you for reaching out to us and expressing your concerns regarding your recent stay. I appreciate your feedback and for bringing this to our attention. Our General Manager would like the opportunity to address your concerns directly, if you would kindly contact him at your earliest convenience he will be more than happy to... More 

Baton Rouge, Louisiana
Contributor
16 reviews 16 reviews
16 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 28, 2015 via mobile

I must say that I usually don't stay in Crowne Plazas due to the brand being a hit or miss. This one really batted it out of the park and instilled confidence in me having future stays with this brand of IHG. I was warmly greeted at the front desk by Paul who had my room ready early. I'm not... More 

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear wstpacific; I’d like to thank you for taking time to write such a wonderful review of our hotel. I am delighted to read from your feedback that the hotel, our staff, and services provided all lead to a very pleasant experience and we far exceeded your expectations. I appreciate also reading that the customer service received by Paul and... More 

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