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Crowne Plaza Dulles Airport Hotel

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2200 Centreville Road, Herndon, VA 20170
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1 room 1 adult
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Crowne Plaza Dulles Airport Hotel
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573 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Dulles Airport Hotel
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London
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed November 12, 2015 via mobile

Lovely staff, very pleasant and contantly helpful under difficult circumstances. The whole hotel is badly in need of a face lift and it's getting one. Noise air con heating units in the rooms meant I had to turn it off, in order to sleep. Can't fault the service, would give higher rating for this alone, but overall below par facilities.

Helpful?
Thank Vkit
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Vkit; Thank you for being our guests and taking the time to share your valuable feedback with us. I am very pleased to hear the staff provided excellent service and assisted you with your needs. We are working now on the lobby then we'll be moving to the guestrooms in small sections at a time all to deliver a... More 

Texas
1 review
5 of 5 stars Reviewed November 10, 2015

Every time we go to that beautiful hotel we feel so happy that we will see our friends there who are the nicest staff ever .Specially Ibrahim the manager on duty. This time was different as they started the renovations We are very excited to come back when they have brand new lobby. Ibrahim found us outside trying to park... More 

Helpful?
Thank john t
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear John - Welcome back! Wonderful to see you again. Thank you so much for the great review. Our guests are family here and we are very pleased to hear that the service received from Ibrahim and our front desk team was well received and exceeded your expectations. It is going to be so beautiful when the lobby is completed.... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed November 9, 2015

The hotel is under a massive renovation and there is no indication of that on the Web Site. I could have stayed at several different hotels on the same street and skipped all the hassle. It is very unprofessional to have no indication on the Web Site about the renovations. They obviously do not want people to know. There are... More 

Helpful?
1 Thank Jonathan T
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Jonathan; Thank you for your feedback. We understand and apologize for the inconvenience caused by the temporary construction in the main lobby. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We certainly do want our guests to know and have posted the alert on as many websites that allow... More 

Mumbai (Bombay), India
1 review
5 of 5 stars Reviewed November 7, 2015

I have been stayed in this hotel for 45 days. I think this is enough time to judge things. Services and staff at hotel was good. Ibrahim Salama,hotel manager was really Helpful. Houlihan's restaurant with staff like Abdel Rahman and La Zida provides quick and good break fast services. Thank you. I also like WIFI services at Hotel. Overall experience... More 

Helpful?
Thank Atul B
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Atul; Thank you for taking the time to share your experience with us. We appreciate you being a long time guest of ours and happy to see that we exceeded your expectations with comfort, service and value. Our staff takes great pride in providing our guests with exceptional customer service and I will share your comments with them. Thank... More 

Greenbelt, Maryland
1 review
5 of 5 stars Reviewed November 3, 2015

HOTEL WAS EXCELLENT . Let me tell you that we would not have taken a room if Nick D could not talk so convincingly. He is a great man on reception and super public person. It is on a great location .close to international airport Dulles make life easy . Free parking and shopping center at stone’s throw. It is... More 

Helpful?
Thank Amitamansi
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Amitamansi; Thank you, we appreciate your kind words and praise for the customer service provided by Nick. We are pleased to hear you enjoyed your stay and found the guestroom and location suited your travel needs and we exceeded your expectations. We hope to welcome you again next time your travels bring you to the area. Sincerely, Sarah L.... More 

West Palm Beach, Florida
1 review
5 of 5 stars Reviewed November 2, 2015

The hotel provides hotel shuttle from Dulles (IAD) airport. The drivers that will pick you up are very customer oriented. That is when your vacation starts. Upon arrival at the hotel, the registration desk is very pro active, friendly, always anticipating the customer needs. You start feeling at home, once you through those entry doors. Starting with the employees, up... More 

Helpful?
Thank CARLOS O
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Carlos; We can't thank you enough for the wonderful comments and review you left for us. It was our pleasure having you as our guest and we are delighted to hear our customer service, friendly staff and convenient location all exceeded your expectations; leaving you with a very memorable and enjoyable stay. We look forward to your next visit.... More 

Emirate of Dubai, United Arab Emirates
1 review
5 of 5 stars Reviewed October 30, 2015

The best staff ever, They are all very kind , They always treat us in a very beautiful way. Special thanks to Ibrahim Salama and Zhalab at the front desk . Saad and Gholam the van drivers. Abdul rahman at the restourant See you soon

Helpful?
Thank flyingwings373
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear flyingwings; Thank you so much for your review. We appreciate the kind words and positive feedback for the staff and will gladly pass along your comments to continue to inspire and motivate them to keep up the great job. It is our pleasure to have you as our guests and look forward to your next stay. Thank you, Sarah... More 

Omaha, Nebraska
Level Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed October 29, 2015

Decent price range. Cost $140 altogether for 1 night staying here. Tried to stay at Crowne Plaza Tyson's Corner, but they were booked, so I was referred here (over the phone). Was just as close to Metro (near the Giehle station - <5 min drive). Stay was great, parking was a bit tight (Enterprise Rent-A-Car also operates out of this... More 

Helpful?
Thank bshoptaugh
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear bshoptaugh; Thank you very much for the review. We are pleased to see that your first time staying with us was very enjoyable and we exceeded your expectations with service, value and a friendly staff. Breakfast is not included in the rate for all guests but it is available for everyone in the attached restaurant at a very reasonable... More 

Singapore, Singapore
Level Contributor
10 reviews
4 hotel reviews
4 of 5 stars Reviewed October 28, 2015 via mobile

Spent a night at this hotel while waiting for our flight. Room is relatively old but well maintained. Bath room looks to have been renovated. Hotel is located near a main road and near various restaurants. Overall very satisfied with the stay.

Helpful?
Thank achua83
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear achua83; Thank you for your review. We appreciate your business and pleased to see that you enjoyed your stay. Thank you for your feedback on the guestrooms, we are actually starting the renovations in a few short weeks, we are so excited about this change and look forward to showing off our new styled accommodations early in 2016. We... More 

Hershey, Pennsylvania
1 review
5 of 5 stars Reviewed October 25, 2015

I am a regular guest at IHG hotels all over the county but this Crowne plaza is so different as you really feel that you are home. Ibrahim is always there doing his best making sure all every thing is running smoothly . Thank you all for treating your guests in a very special way . Your staff makes your... More 

Helpful?
Thank thomas t
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Thomas; Thank you so much for the wonderful review! We truly appreciate your kind words and praise for not only Ibrahim but for the front desk team. Customer satisfaction is very important to us and we pride ourselves on treating everyone like family; we are delighted to see you enjoyed your stay and found the service exceeded your expectations.... More 

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