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Crowne Plaza Dulles Airport Hotel

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2200 Centreville Road, Herndon, VA 20170
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Crowne Plaza Dulles Airport Hotel
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Crowne Plaza Dulles Airport Hotel
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443 reviews from our community

Traveler rating
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    16
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Crowne Plaza Dulles Airport Hotel
See the most recent reviews
Honey Brook, Pennsylvania
1 review
4 of 5 stars Reviewed February 23, 2015

I am a Platinum Priority Club member, so I travel quite a bit, mainly between Boston and Virginia, but also Ohio, Minnesota and points west. The Crowne Plaza Dulles Airport in Herndon, VA is a great business hotel. Paul Flores, Guest Services Manager, strives to ensure your needs are met each and every stay. D on not hesitate to provide... More 

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Bill; Thank you for taking the time to write a review regarding your recent stay. I am delighted to see that the hotel is a perfect fit for your travel needs.. As an valued IHG Guest Rewards Platinum Member, your comments will be shared with not only Paul, Mark and Lauren but Houlihan's restaurant too. With your feedback we... More 

1 review
5 of 5 stars Reviewed February 20, 2015

Comfortable stay I had a standard king bed room which was clean and perfectly acceptable.nice bar restaurant with friendly staff.. The lobby is small but clean . This hotel fit the bill.free parking was excellent.. I asked Edin if they have options for pizza or food delivery place in the area and He helped me a lot looking for good... More 

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Gabkev; Thank you for your review. I am very pleased to see that the Crowne Plaza Dulles was a convenient choice for your travel needs and delighted to read that you enjoyed your stay. I appreciate you sharing that you had a good experience at Houlihan's as well, thank you. It is wonderful to read that the customer service... More 

1 review
5 of 5 stars Reviewed February 20, 2015

The rooms were very nice and spacious appointed with a good size flat screen. The restroom was shiny. Sheets soft and clean. The breakfast buffet was good. Ana and Edin are professional and attentive they make my check in quickly.. Nice place to stay..

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear EmiArg; Thank you for being our guest. I appreciate you taking the time to leave us a review. I am delighted to see that you found the guestroom spacious, clean and comfortable and you enjoyed the breakfast buffet as well. I share your comments with Ana and Edin to continue to inspire and motivate them to deliver excellent customer... More 

1 review
5 of 5 stars Reviewed February 18, 2015

I had been to this hotel and had a nice experience. Their property is very clean, well maintained and the staff are very courteous. Their ambience is great and have lots of things to do nearby. If you are travelling to Dulles Airport, no cab needed. They pick you up and drop you back. Their Staff (Edin / Jana /... More 

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Ramachandran; Thank you for selecting the Crowne Plaza Dulles as your place to stay while in town on business. I am delighted to read that you had a wonderful stay and pleasant experience from start to finish with us. We appreciate the praise and compliments for our front desk team and will gladly share your kind remarks with them.... More 

Contributor
11 reviews 11 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed February 17, 2015

If my company would chose a different hotel I'd be in my glory! This property is very old (formerly a Days Inn) and the rooms are musty and dated. The beds are so soft that they kill my back and I've yet to have a good nights rest. Due to the fact that this hotel seems to be a favorite... More 

Was this review helpful? Yes 2
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Papa; Thank you for taking the time to share your recent stay with me. Guest satisfaction and comfort is very important to us; I am very sorry to see that you have not enjoyed your time with us for the reasons you listed and appreciate your feedback. I know that we cannot take back the experiences you have had;... More 

North Las Vegas, Nevada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 16, 2015

The room was comfortable, soundproofed, and very clean. The hotel offers shuttle to the airport 24hrs a day. Restaurant/Bar staff is friendly and the menu has a variety of foods & drinks to choose from.

Was this review helpful? Yes 1
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Charles; Thank you for taking the time to share your recent trip with me. I am pleased to see you enjoyed your stay and found the Crowne Plaza Dulles to be an affordable, quite, clean and comfortable place to stay. I delighted to see you enjoyed your dining experience at Houlihan's Restaurant as well. We hope to welcome you... More 

Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed February 14, 2015 via mobile

Had some difficulty finding the hotel shuttle. Reception friendly and efficient. Rooms large and clean. Special club lounge on 7th floor. Holihan bar and restaurant offers a limited but diverse menu. Each main dishes are large and delicious. Access to town centre Reston is best by bus 950. Use SmartTrip card for cheapest fares

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Guest; Thank you for your review. I am very pleased to see that you enjoyed your stay at the Crowne Plaza Dulles and found the accommodations were a great fit for your travel needs. I am delighted that you also had a pleasant dining experience at Houlihan's Restaurant. The extra tips for our readers to know which route is... More 

Dallas, Texas
1 review
5 of 5 stars Reviewed February 13, 2015

I stayed overnight prior to a morning flight. The airport van was spacious and arrived on schedule. Upon arrival to the hotel, Mark checked me in. His demeanor was friendly and enthusiastic, and he offered to sign me up for the loyalty program. I've stayed at more than one Crown Plaza around the country and up until now had not... More 

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Rigo; I'd like to thank you for taking the time to leave your review for the Crowne Plaza Dulles. We only get one chance to make a good first impression and I am delighted to see that we exceeded your expectations. I appreciate the praise and kind words for Ashley and Mark, I am pleased that their customer service... More 

Bethesda, Maryland
Top Contributor
73 reviews 73 reviews
30 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed February 10, 2015

I stayed one night with a friend, prior to my early morning flight. I chose this hotel because it was the first one I found in the IAD (Dulles) area that offered shuttle service 24 hours every day. (I took the 4:00 a.m. shuttle.) The room was comfortable, soundproofed, and well appointed. We enjoyed a swim in the spacious pool,... More 

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Harvey; I'd like to thank you for taking the time to leave such a wonderful review for the Crowne Plaza Dulles Airport hotel. I am very pleased to see that you enjoyed your stay and found the hotel had everything you needed for a relaxing, comfortable and quiet nights rest before your early flight. I'm a happy to see... More 

1 review
5 of 5 stars Reviewed February 8, 2015

Andre changed the whole situation around he should be rewarded. I had a horrible experience a year ago I will definitely come back and share experience. Well done guys that's how to change a negative to a positive

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Darnell; Thank you for your review and positive feedback. With a spirit to serve and dedication to guest satisfaction, I could not be more pleased to welcome you back! I am delighted to see that you gave us a second chance after an unpleasant experience and had a great stay this time. I will pass along your comments to... More 

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