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Crowne Plaza Dulles Airport Hotel

3.5 of 5 2200 Centreville Road, Herndon, VA 20170
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Certificate of Excellence 2014
Crowne Plaza Dulles Airport Hotel
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Crowne Plaza Dulles Airport Hotel
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395 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Pittsburgh, Pennsylvania
Senior Contributor
30 reviews 30 reviews
18 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed 5 nights on a business trip and was very satisfied with my stay. The staff was very friendly and helpful getting us to the metro so we could see downtown DC after our classes were finished. I would highly recommend upgrading to a room on a floor with a private lounge. It does not cost much more and... More 

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear IrishTraveler; Thank you for taking the time to share your experience with us. I am very pleased to see that you enjoyed your time with us and found the Crowne Plaza Dulles had everything you needed for a productive and very pleasant stay. We appreciate you sharing your feedback regarding the Club Level Lounge as well and glad you... More 

Kalamazoo, Michigan
1 review
5 of 5 stars Reviewed 1 week ago

The staff here from check out to checking out was fantastic. The rooms were clean and large. We had a room on the seventh floor and enjoyed the lounge for drinks and snacks. My daughter used the shuttle to go out to the Smithsonian museum at the Dulles airport to see the shuttle. Her driver Josue D. was very friendly... More 

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Ashley; Thank you for your kind words and praise for the staff. We are delighted to see you all had a great stay and found the hotel had all you needed for a perfect time. I'm happy to see you all were able to tour the area and made it into DC. Thank you for your business, we look... More 

Saint Louis, Missouri
2 reviews
5 of 5 stars Reviewed 2 weeks ago

From the front desk to the shuttle drivers, the hotel wait staff to housekeeping, I always enjoy staying at the Crowne Plaza Dulles. They go beyond being courteous and are personable. Like staying at a friends house when traveling.

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Eric; Welcome Back! Thank you for being a repeat guest of the Crowne Plaza Dulles. I'd like to thank you for the wonderful review and kind words you shared. We appreciate knowing that we exceed your expectations and you have a great visit each time you are with us. The best compliment we can receive is knowing that our... More 

Pittsburgh, Pennsylvania
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I spent 5 nights here and had a very pleasant experience. The staff in the executive lounge on the 7th floor were friendly and took interest in why I was there and when I might return. Although I was placed in a "handicapped" room, it was no different from a regular room other than a slightly wider bathroom door and... More 

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear H; Thank you for your the wonderful review. We appreciate you selecting the Crowne Plaza Dulles as your place to stay while on business. The Crowne Plaza hotel was built for the business traveler and we take great pride in ensuring our guests are comfortable and have all they need for a productive stay. We could not be more... More 

Hawaii
Top Contributor
59 reviews 59 reviews
42 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here for a night due to a cancelled flight. The hotel is fine, and the adjoining bar and restaurant good as well. The shuttle picks people up from the terminal throughout the night. Internet fast, and quality good. Across the street from a movie cineplex (which was closed during my visit) and a small shopping mall. Recommended.

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Petervee; I'd like to thank you for taking the time to share your trip with us. We are delighted to hear that you had a great stay. We take great pride in not only meeting, but exceeding your expectations. We appreciate the compliments for our hotel and staff, and Houlihan's restaurant. Thank you for sharing the extra tips for... More 

Contributor
20 reviews 20 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 11, 2014

I dont really have any complaints. My room wasn't cleaned up everyday after returning from my class. The hotel staff was nice. Didn't go out of their way to improve the stay, not a bad thing. The elevator doors closed as if they were scraping metal hinges. Almost thought I'd get stuck.

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Ryn; Thank you for taking the time to write a review. As a valued guests, we see that there is room for improvement based on your feedback. Please accept our apology for not meeting your expectations during your stay. Our goal is to always deliver an exceptional guest experience, we will use your feedback to continue to improve upon... More 

Reston, Virginia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 of 5 stars Reviewed November 2, 2014

Restful weekend while I was sick. Thanks so much to the entire staff, but mostly Edin who was super helpful. Nice, large rooms. Lots of restaurants and shops in the area. Great shuttle to the airport and locally.

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Guest; Thank you for your review, we appreciate you sharing your trip with us. Thank you for personally recognizing Edin for a job well done, we are delighted to read that you had a great stay and found the hotel to be comfortable as well as a convenient location. We look forward to welcoming you back the next time... More 

1 review
5 of 5 stars Reviewed October 26, 2014 via mobile

Spent a weekend in the area, got a great deal through ihg website. First time in the area so I was looking for things to do. The front desk manager Mark spent 20 minutes with me about how great the area is along with fun suggestions, karaoke was a blast! He basically planned my whole trip to downtown DC for... More 

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Lucas; Thank you for taking the time to share your trip with us. We appreciate your feedback and are delighted to hear that you had a great stay. Thank you so much for the kind words and compliments for Mark, that means a lot to us to see that he was a big part of making your experience so... More 

Charleston, South Carolina
2 reviews
5 of 5 stars Reviewed October 25, 2014

After looking at several hotels in the Dulles corridor to hold the last reunion for the USS Trathen DD-530 Association, I decided on the Crowne Plaza in Herndon Virginia. Negotiations went smoothly with the senior sales manager, I liked what was offered, and signed the contract. As it turned out, everything was perfect which included breakfast and banquet meals, hospitality... More 

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Ronk; How nice of you to take the time to write a wonderful review. I am delighted to read that from start to finish your experience has been so positive which lead you and your associates to have a wonderful reunion and great time with us. We appreciate the kind words and warm remarks for our sales and banquet... More 

Pensacola, Florida
Top Contributor
57 reviews 57 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed October 24, 2014

Crowne Plazas are always great, and this one was no exception. Very friendly staff (thanks Mark at the front desk), comfortable beds, clean rooms, just overall a nice place. Restaurant attached (Houlihan's) was awesome as well. Only thing I would change is to have the shuttle from Dulles run more than every 30 minutes. A half hour is an eternity... More 

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear LMM; Thank you for being a first time guest of Crowne Plaza Dulles, it was a pleasure having you with us. We appreciate your positive feedback and are delighted to hear that our staff had an active part in ensuring you had a great stay. Thank you for the suggestion regarding the shuttle. The distance to and from the... More 

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Additional Information about Crowne Plaza Dulles Airport Hotel

Address: 2200 Centreville Road, Herndon, VA 20170
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Dulles Airport Hotel 3.5*
Number of rooms: 327
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Also Known As:
Crowne Plaza Herndon
Crowne Plaza Hotel Herndon
Hotel Style:
#3 Business Hotel in Herndon
#5 Family Hotel in Herndon
#7 Romantic Hotel in Herndon

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