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Crowne Plaza Dulles Airport Hotel

3.5 of 5 2200 Centreville Road, Herndon, VA 20170
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Certificate of Excellence 2014
Crowne Plaza Dulles Airport Hotel
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Crowne Plaza Dulles Airport Hotel
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427 reviews from our community

Traveler rating
    238
    107
    48
    18
    16
See reviews for
42
67
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217
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
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1 review
5 of 5 stars Reviewed 2 days ago NEW

Paul, the manager, was so accommodating. With all the crazy weather I wasn't sure I would be able to get into Dulles before the time i would have to cancel my reservation or forfeit my deposit. When i called he worked with me to extend the time in order to be sure my flight was operating.I stay here on a... More 

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Christine; Thank you for your great review! I am delighted to see you enjoyed your stay and appreciate you selecting the Crowne Plaza Dulles as your hotel of choice. Our goal is 100% guest satisfaction with each and every stay, I truly appreciate you sharing that the customer service you received from Paul and the rest of the team... More 

Toronto, Canada
1 review
5 of 5 stars Reviewed 5 days ago NEW

I stayed in this hotel from 13-15 of Feb in 2015. I liked the hotel and the the staff were polite. Edin, Zhalab abd Jana to name a few showed great hospitality. There are many restaurants and shops near by. Very close to the airport and I left the hotel feeling for the price I paid I received a great... More 

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Reza; Thank you for your kind words and positive feedback for us. I am very pleased to see you enjoyed your stay and received superior customer service from the staff at the Crowne Plaza Dulles. I will share your comments with the team to continue to motivate them to keep up the excellent service. We appreciate your business and... More 

Herndon, Virginia
1 review
5 of 5 stars Reviewed 1 week ago

I would like to recognize two of your outstanding employees working the front desk of your hotel. YOUR HOTEL. Both Ana and Deysi could not have been more helpful, courteous and friendly. Their positive attitudes and attention to detail make business traveling far less of a chore. Thank them both CAPTAIN BRIAN MCGARRY UNITED AIRLINES

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Captain; Thank you very much for the wonderful review! With a spirit to serve an our dedication to 100% guest satisfaction and customer service; I am very pleased to read you received prompt, courteous and friendly service while being our guest at the Crowne Plaza Dulles. I am delighted to read your personal thank you to both Ana and... More 

Baltimore, Maryland
1 review
5 of 5 stars Reviewed 1 week ago

My husband and I visited the hotel for a weekend getaway and it was the perfect spot. The hotel was beautiful and very clean. We had a standard king room in the tower which was very spacious. The hotel had great amenities such as the indoor pool, business room, 7th floor lounge, fitness center and a restaurant and bar in... More 

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Tami; Thank you for selecting the Crowne Plaza Dulles as your place to stay for your Anniversary. Our team takes great pride in the hotel and offering 100% customer satisfaction is our main priority. I am very pleased to read the hotel had everything you needed for a wonderful weekend and we exceeded your expectations. I will share your... More 

Honey Brook, Pennsylvania
1 review
4 of 5 stars Reviewed 1 week ago

I am a Platinum Priority Club member, so I travel quite a bit, mainly between Boston and Virginia, but also Ohio, Minnesota and points west. The Crowne Plaza Dulles Airport in Herndon, VA is a great business hotel. Paul Flores, Guest Services Manager, strives to ensure your needs are met each and every stay. D on not hesitate to provide... More 

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Bill; Thank you for taking the time to write a review regarding your recent stay. I am delighted to see that the hotel is a perfect fit for your travel needs.. As an valued IHG Guest Rewards Platinum Member, your comments will be shared with not only Paul, Mark and Lauren but Houlihan's restaurant too. With your feedback we... More 

1 review
5 of 5 stars Reviewed 1 week ago

Comfortable stay I had a standard king bed room which was clean and perfectly acceptable.nice bar restaurant with friendly staff.. The lobby is small but clean . This hotel fit the bill.free parking was excellent.. I asked Edin if they have options for pizza or food delivery place in the area and He helped me a lot looking for good... More 

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Gabkev; Thank you for your review. I am very pleased to see that the Crowne Plaza Dulles was a convenient choice for your travel needs and delighted to read that you enjoyed your stay. I appreciate you sharing that you had a good experience at Houlihan's as well, thank you. It is wonderful to read that the customer service... More 

1 review
5 of 5 stars Reviewed 1 week ago

The rooms were very nice and spacious appointed with a good size flat screen. The restroom was shiny. Sheets soft and clean. The breakfast buffet was good. Ana and Edin are professional and attentive they make my check in quickly.. Nice place to stay..

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear EmiArg; Thank you for being our guest. I appreciate you taking the time to leave us a review. I am delighted to see that you found the guestroom spacious, clean and comfortable and you enjoyed the breakfast buffet as well. I share your comments with Ana and Edin to continue to inspire and motivate them to deliver excellent customer... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

I had been to this hotel and had a nice experience. Their property is very clean, well maintained and the staff are very courteous. Their ambience is great and have lots of things to do nearby. If you are travelling to Dulles Airport, no cab needed. They pick you up and drop you back. Their Staff (Edin / Jana /... More 

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Ramachandran; Thank you for selecting the Crowne Plaza Dulles as your place to stay while in town on business. I am delighted to read that you had a wonderful stay and pleasant experience from start to finish with us. We appreciate the praise and compliments for our front desk team and will gladly share your kind remarks with them.... More 

Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

If my company would chose a different hotel I'd be in my glory! This property is very old (formerly a Days Inn) and the rooms are musty and dated. The beds are so soft that they kill my back and I've yet to have a good nights rest. Due to the fact that this hotel seems to be a favorite... More 

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Papa; Thank you for taking the time to share your recent stay with me. Guest satisfaction and comfort is very important to us; I am very sorry to see that you have not enjoyed your time with us for the reasons you listed and appreciate your feedback. I know that we cannot take back the experiences you have had;... More 

North Las Vegas, Nevada
2 reviews
5 of 5 stars Reviewed 2 weeks ago

The room was comfortable, soundproofed, and very clean. The hotel offers shuttle to the airport 24hrs a day. Restaurant/Bar staff is friendly and the menu has a variety of foods & drinks to choose from.

Was this review helpful? Yes 1
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Charles; Thank you for taking the time to share your recent trip with me. I am pleased to see you enjoyed your stay and found the Crowne Plaza Dulles to be an affordable, quite, clean and comfortable place to stay. I delighted to see you enjoyed your dining experience at Houlihan's Restaurant as well. We hope to welcome you... More 

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Additional Information about Crowne Plaza Dulles Airport Hotel

Address: 2200 Centreville Road, Herndon, VA 20170
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Dulles Airport Hotel 3.5*
Number of rooms: 327
Reservation Options:
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Also Known As:
Crowne Plaza Herndon
Crowne Plaza Hotel Herndon
Hotel Style:
#4 Business Hotel in Herndon
#6 Family Hotel in Herndon
#7 Romantic Hotel in Herndon

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