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Crowne Plaza Dulles Airport Hotel

3.5 of 5 2200 Centreville Road, Herndon, VA 20170
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Certificate of Excellence 2014
Crowne Plaza Dulles Airport Hotel
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Crowne Plaza Dulles Airport Hotel
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388 reviews from our community

Traveler rating
    210
    99
    47
    18
    14
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40
63
56
191
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
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1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

Spent a weekend in the area, got a great deal through ihg website. First time in the area so I was looking for things to do. The front desk manager Mark spent 20 minutes with me about how great the area is along with fun suggestions, karaoke was a blast! He basically planned my whole trip to downtown DC for... More

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Lucas; Thank you for taking the time to share your trip with us. We appreciate your feedback and are delighted to hear that you had a great stay. Thank you so much for the kind words and compliments for Mark, that means a lot to us to see that he was a big part of making your experience so... More

Charleston, South Carolina
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

After looking at several hotels in the Dulles corridor to hold the last reunion for the USS Trathen DD-530 Association, I decided on the Crowne Plaza in Herndon Virginia. Negotiations went smoothly with the senior sales manager, I liked what was offered, and signed the contract. As it turned out, everything was perfect which included breakfast and banquet meals, hospitality... More

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Ronk; How nice of you to take the time to write a wonderful review. I am delighted to read that from start to finish your experience has been so positive which lead you and your associates to have a wonderful reunion and great time with us. We appreciate the kind words and warm remarks for our sales and banquet... More

Pensacola, Florida
Top Contributor
58 reviews 58 reviews
15 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Crowne Plazas are always great, and this one was no exception. Very friendly staff (thanks Mark at the front desk), comfortable beds, clean rooms, just overall a nice place. Restaurant attached (Houlihan's) was awesome as well. Only thing I would change is to have the shuttle from Dulles run more than every 30 minutes. A half hour is an eternity... More

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear LMM; Thank you for being a first time guest of Crowne Plaza Dulles, it was a pleasure having you with us. We appreciate your positive feedback and are delighted to hear that our staff had an active part in ensuring you had a great stay. Thank you for the suggestion regarding the shuttle. The distance to and from the... More

Washington DC, District of Columbia
2 reviews
5 of 5 stars Reviewed 1 week ago

I enjoyed my stays at crown plaza. The staff from the front desk to shuttle drivers was top notch. I will be staying at this hotel at the end of this month for the fourth times this year alone. The front desk staff really went above and beyond to make sure that I had a great stay. I was even... More

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Michael; Thank you for the wonderful review. We are delighted to welcome you back and very pleased to read that enjoyed another stay with us. Our goal is 100% guest satisfaction and I am very pleased to read that we have exceeded that goal with you leaving you with a pleasant experience each time. Thank you, we appreciate your... More

Chesterfield, Michigan
Top Contributor
180 reviews 180 reviews
69 hotel reviews
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed 1 week ago

Rooms are big and clean. Rooms have fridge and microwave. Staff is very friendly. If IHG member they have a concierge floor with drinks and food. Houlahan restaurant here. Always good food. Business center is available 24 hours. Was guest of the day,got 2500 extra points and $25 to restaurant.

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Phoenis; We appreciate you being a valued IHG Guest Rewards Member. Congratulations on being the guest of the day! I'm sure those points will come in very handy. We are pleased to see that you had another great experience with us. Always nice to welcome back repeat guests and see that we exceeded the expectations again. Thank you for... More

Ridge Manor, Florida
Contributor
12 reviews 12 reviews
3 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

Attended a Sampson AFB reunion in October, 2014, which was held at this hotel. I had a great time, stay and experience. The hotel staff, amenities, room, helpfulness for directions, shuttle service, room, restaurant and bar were all excellent!!! Many highlights included seeing and doing tours of the area and visiting with a cousin who lives in the area who... More

Was this review helpful? Yes 1
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Pat; Thank you for your service! We are delighted to read that the reunion was a success and glad you had a great experience. We appreciate you sharing the praise and compliments for our staff, banquet team and services provided. That means a lot to us to know that we exceeded your expectations. Thank you again for being our... More

Senior Reviewer
8 reviews 8 reviews
2 of 5 stars Reviewed 1 week ago via mobile

My room was dirty, not just needing to be cleaned, but dirty and falling apart...carpets were sticky, kool aid splashed on the wall, air conditioner was broken, broken mirror in the bathroom (frame broken), sink dripped all over the floor. We used the coffee maker and they didn't replace cups or supplies. It was awful! And the front desk crew... More

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Jennifer; Thank you for reaching out to us. As we strive to deliver a flawless guest experience, we see where we fell short with this stay. I assure you what you experienced is not typical nor is it the norm for the hotel. I have shared your comments with the appropriate managers so we can make immediate changes to... More

The Villages, Florida
Senior Contributor
33 reviews 33 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel is 5 minutes from Dulles and 20 minutes from the DC monuments. The Metro is convenient for those who rather avoid the DC traffic. The rooms are very comfortable and well equipped. The indoor pool is large and has an adjacent hot tub. The layout is unusual as the elevators are located such that there is a different... More

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Guests; Thank you for your business and sharing your trip with us. We appreciate your review and feedback. I am very pleased to see that you found the hotel location to be a great choice for your travel needs. Our team is committed to our guest satisfaction and we are delighted to read that we exceeded your expectations leading... More

brooklyn
Contributor
19 reviews 19 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Had another great stay at the Dulles airport Crowne Plaza. From being picked up at almost midnight to the greeting at the reception desk in the lobby with my room key and directions to all the hotel had to offer I was very pleased with everything. The hotel staff at the front desk and the hotel shuttle driver were very... More

Was this review helpful? Yes 1
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear FlyGuy; Welcome Back! Its wonderful to see you again, thank you so much for returning to the Crowne Plaza Dulles Hotel. I am glad you had a great stay and we continue to exceed your expectations with each visit. You are correct, there is plenty to do and places to shop, dine, visit right around us including the incredible... More

Clinton, MD
Top Contributor
56 reviews 56 reviews
32 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Clean, comfortable, quiet. Can't ask for anything else in a hotel. I had absolutely no problems with my stay. It was a 10 minute ride to the airport. The staff provided me with all the information I requested. Houlihan's Bar attached to the hotel was a great place to eat, drink and socialize. I would definitely stay here again.

Was this review helpful? Yes 2
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Guest; Thank you for taking the time to share your trip with us. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Thank you for letting us know that you had an enjoyable experience at the hotel as well as Houlihan's... More

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Additional Information about Crowne Plaza Dulles Airport Hotel

Address: 2200 Centreville Road, Herndon, VA 20170
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Dulles Airport Hotel 3.5*
Number of rooms: 327
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Also Known As:
Crowne Plaza Herndon
Crowne Plaza Hotel Herndon

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