We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Crowne Plaza Dulles Airport Hotel

3.5 of 5 2200 Centreville Road, Herndon, VA 20170
Hotel website
Hotel deals
Special Offer
Weekend Savings!
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Certificate of Excellence 2014
Crowne Plaza Dulles Airport Hotel
Professional photos View all
Browse nearby
Crowne Plaza Dulles Airport Hotel
Write a Review

390 reviews from our community

Traveler rating
    211
    99
    48
    18
    14
See reviews for
40
63
57
192
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
  • All months
    (390)
  • Mar-May only
    (123)
  • Jun-Aug only
    (80)
  • Sep-Nov only
    (99)
  • Dec-Feb only
    (88)
All months
Contributor
18 reviews 18 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I dont really have any complaints. My room wasn't cleaned up everyday after returning from my class. The hotel staff was nice. Didn't go out of their way to improve the stay, not a bad thing. The elevator doors closed as if they were scraping metal hinges. Almost thought I'd get stuck.

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Ryn; Thank you for taking the time to write a review. As a valued guests, we see that there is room for improvement based on your feedback. Please accept our apology for not meeting your expectations during your stay. Our goal is to always deliver an exceptional guest experience, we will use your feedback to continue to improve upon... More

Reston, Virginia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

Restful weekend while I was sick. Thanks so much to the entire staff, but mostly Edin who was super helpful. Nice, large rooms. Lots of restaurants and shops in the area. Great shuttle to the airport and locally.

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Guest; Thank you for your review, we appreciate you sharing your trip with us. Thank you for personally recognizing Edin for a job well done, we are delighted to read that you had a great stay and found the hotel to be comfortable as well as a convenient location. We look forward to welcoming you back the next time... More

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

Spent a weekend in the area, got a great deal through ihg website. First time in the area so I was looking for things to do. The front desk manager Mark spent 20 minutes with me about how great the area is along with fun suggestions, karaoke was a blast! He basically planned my whole trip to downtown DC for... More

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Lucas; Thank you for taking the time to share your trip with us. We appreciate your feedback and are delighted to hear that you had a great stay. Thank you so much for the kind words and compliments for Mark, that means a lot to us to see that he was a big part of making your experience so... More

Charleston, South Carolina
2 reviews
5 of 5 stars Reviewed 4 weeks ago

After looking at several hotels in the Dulles corridor to hold the last reunion for the USS Trathen DD-530 Association, I decided on the Crowne Plaza in Herndon Virginia. Negotiations went smoothly with the senior sales manager, I liked what was offered, and signed the contract. As it turned out, everything was perfect which included breakfast and banquet meals, hospitality... More

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Ronk; How nice of you to take the time to write a wonderful review. I am delighted to read that from start to finish your experience has been so positive which lead you and your associates to have a wonderful reunion and great time with us. We appreciate the kind words and warm remarks for our sales and banquet... More

Pensacola, Florida
Top Contributor
58 reviews 58 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Crowne Plazas are always great, and this one was no exception. Very friendly staff (thanks Mark at the front desk), comfortable beds, clean rooms, just overall a nice place. Restaurant attached (Houlihan's) was awesome as well. Only thing I would change is to have the shuttle from Dulles run more than every 30 minutes. A half hour is an eternity... More

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear LMM; Thank you for being a first time guest of Crowne Plaza Dulles, it was a pleasure having you with us. We appreciate your positive feedback and are delighted to hear that our staff had an active part in ensuring you had a great stay. Thank you for the suggestion regarding the shuttle. The distance to and from the... More

Washington DC, District of Columbia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

I enjoyed my stays at crown plaza. The staff from the front desk to shuttle drivers was top notch. I will be staying at this hotel at the end of this month for the fourth times this year alone. The front desk staff really went above and beyond to make sure that I had a great stay. I was even... More

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Michael; Thank you for the wonderful review. We are delighted to welcome you back and very pleased to read that enjoyed another stay with us. Our goal is 100% guest satisfaction and I am very pleased to read that we have exceeded that goal with you leaving you with a pleasant experience each time. Thank you, we appreciate your... More

Chesterfield, Michigan
Top Contributor
185 reviews 185 reviews
71 hotel reviews
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Rooms are big and clean. Rooms have fridge and microwave. Staff is very friendly. If IHG member they have a concierge floor with drinks and food. Houlahan restaurant here. Always good food. Business center is available 24 hours. Was guest of the day,got 2500 extra points and $25 to restaurant.

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Phoenis; We appreciate you being a valued IHG Guest Rewards Member. Congratulations on being the guest of the day! I'm sure those points will come in very handy. We are pleased to see that you had another great experience with us. Always nice to welcome back repeat guests and see that we exceeded the expectations again. Thank you for... More

Ridge Manor, Florida
Contributor
12 reviews 12 reviews
3 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Attended a Sampson AFB reunion in October, 2014, which was held at this hotel. I had a great time, stay and experience. The hotel staff, amenities, room, helpfulness for directions, shuttle service, room, restaurant and bar were all excellent!!! Many highlights included seeing and doing tours of the area and visiting with a cousin who lives in the area who... More

Was this review helpful? Yes 1
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Pat; Thank you for your service! We are delighted to read that the reunion was a success and glad you had a great experience. We appreciate you sharing the praise and compliments for our staff, banquet team and services provided. That means a lot to us to know that we exceeded your expectations. Thank you again for being our... More

Contributor
15 reviews 15 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 20, 2014 via mobile

My room was dirty, not just needing to be cleaned, but dirty and falling apart...carpets were sticky, kool aid splashed on the wall, air conditioner was broken, broken mirror in the bathroom (frame broken), sink dripped all over the floor. We used the coffee maker and they didn't replace cups or supplies. It was awful! And the front desk crew... More

Was this review helpful? Yes 1
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Jennifer; Thank you for reaching out to us. As we strive to deliver a flawless guest experience, we see where we fell short with this stay. I assure you what you experienced is not typical nor is it the norm for the hotel. I have shared your comments with the appropriate managers so we can make immediate changes to... More

The Villages, Florida
Senior Contributor
33 reviews 33 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 16, 2014

The hotel is 5 minutes from Dulles and 20 minutes from the DC monuments. The Metro is convenient for those who rather avoid the DC traffic. The rooms are very comfortable and well equipped. The indoor pool is large and has an adjacent hot tub. The layout is unusual as the elevators are located such that there is a different... More

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Guests; Thank you for your business and sharing your trip with us. We appreciate your review and feedback. I am very pleased to see that you found the hotel location to be a great choice for your travel needs. Our team is committed to our guest satisfaction and we are delighted to read that we exceeded your expectations leading... More

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Crowne Plaza Dulles Airport Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Dulles Airport Hotel

Address: 2200 Centreville Road, Herndon, VA 20170
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Dulles Airport Hotel 3.5*
Number of rooms: 327
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Travelocity, Orbitz, Priceline, Odigeo, Hotels.com, Agoda, TripOnline SA and Tingo so you can book your Crowne Plaza Dulles Airport Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Herndon
Crowne Plaza Hotel Herndon

63 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (34)
Viewed
Dining (2)
Viewed
Bathroom (9)
Viewed
Room/suite (4)
Viewed
Hotel & grounds (8)
Viewed
Business center/function rooms (1)
Viewed
View from room (1)
Viewed
Other (9)

Management photos: Courtesy of the property manager

Viewed
All management photos (30)
Viewed
Room/suite (5)
Viewed
Hotel & grounds (6)
Viewed
Dining (5)
Viewed
Business center/function rooms (6)
Viewed
Pool/beach area (1)
Viewed
Other (7)
Hotels you might also like...
Check In Check Out
Price Your Stay