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Crowne Plaza Dulles Airport Hotel

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2200 Centreville Road, Herndon, VA 20170
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Crowne Plaza Dulles Airport Hotel
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Crowne Plaza Dulles Airport Hotel
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475 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Crawley, United Kingdom
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Fantastic staff at Reception (thanks, Mike), great room, superlative service - everything one could expect from a great hotel. I've used Crowne Plaza hotels around the world and this is one of the best - and it's really close to Dulles Airport ;-)

Was this review helpful? Yes 1
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Ian; Thank you for the wonderful review and feedback for us. We are delighted to read that your stay with us well exceeded your expectations for the brand and customer service. I appreciate your praise and compliments for our staff, they work hard to provide our guests with an exceptional experience and I am pleased to see that it... More 

Sacramento, California
1 review
5 of 5 stars Reviewed 3 days ago NEW

Ms. Niyousha's assistance throughout our stay was outstanding. She applied herself with the outmost courteous and professionalism all the time. Also, she was very knowledgeable and provided us excellent service. We commend her overall customer service and appreciate her very much. Our stay was much more pleasant having her guide us through each adventure. Thank you, Niyousha!!

Was this review helpful? Yes 1
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Paulette; Thank you fro your review. We are very pleased to see that you had a great stay at the Crowne Plaza Dulles. We truly appreciate you taking the time to personally recognize our employee Niyousha and share with us that her customer service and professionalism during your entire stay exceeded your expectations. We will certainly share this praise... More 

Fort Dix, New Jersey
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

This was my first visit to this property. The Hotel from the outside does not appear very significant. However, once inside, you immediately know this is a 5 star property. Staff was wonderful, most helpful and ensured I had all coming to me as a Platinum Elite member. Pool is large and spacious, the restaurant is awesome as is the... More 

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Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Robert; Welcome to the Crowne Plaza Dulles family, I am so pleased to see that you had a great stay and truly appreciate the kind words for our staff. They do take great pride in their work and I'm delighted to see their friendly smiles and warm demeanor helped your stay be more enjoyable. Your feedback is very important... More 

Vestal, New York
Senior Contributor
41 reviews 41 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

We booked this hotel about a month prior to our trip to the Baltimore area and it did not disappoint us! The rooms were very clean and the staff was friendly and helpful. We Stayed overnight with friends and enjoyed the Air and space museum after we checked out that is highly recommended. If you are going to Baltimore and... More 

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Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Mike; Thank you for the wonderful review and feedback regarding your recent stay. We are delighted to see that we exceeded your expectations and you had a great stay. The Crowne Plaza Dulles is just up the street from the famous Udvar-Hazy Center and home of the space shuttle Discovery among many other fascinating bits of aviation history. Worth... More 

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Once again my company sends me out.. to Virginia this time and books me here. I approach the front desk to encounter a young new employee who is left on his own. I explained to him that my company made reservations for me everything is on the corporate card and I gave him my name. He kept insisting on me... More 

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Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Karen; I'd like to thank you for your time and sharing this recent trip with us. I assure you what you experienced is not at all our typical for our hotel, and staff. We sincerely apologize that you had a disappointing experience and received less than 100% professional, prompt and courteous service from our team members. We will work... More 

1 review
3 of 5 stars Reviewed 1 week ago

On the great side, after numerous screw ups with the shuttle service . Lauren and Maroofa gave me a tremendous room discount. On the downside, DON"T count on the shuttle service as being effective or delivered as promised. On a previous four day stay here, we were told to simply call from the subway station 10 minutes before arrival and... More 

Was this review helpful? Yes 1
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Alan; Thank you for taking the time to share your recent trip with us. We appreciate your valuable feedback. Please know we are so very sorry to see you were late for your corporate function as a result of our shuttle service. That is not at all typical for us as the drivers are excellent and pride themselves on... More 

Saint Charles, Missouri
1 review
5 of 5 stars Reviewed 2 weeks ago

This Hotel is one of my favorites. It is convenient to the Dulles Airport and the staff is always so helpful and accommodating. Special thanks to Ibrahim Salama for always being there for all my questions and concerns. He truly is a "keeper" as we say in the industry. Thank You Crowne Plaza Dulles Airport and Ibrahim for making my... More 

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Peggy; Thank you for being our guests and sharing your trip with us. We truly appreciate you being a repeat guest of the Crowne Plaza Dulles. It means a lot to us when our team is recognized for their outstanding customer service and I'd like to thank you for sharing with us that Ibrahim stood out as being exceptional... More 

Wyoming, Delaware
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I stayed May 29th through June 3rd. I was attending a reunion of WW II veterans and decendants of B-29 Crews who were stationed in the Maraina Islands (Tinian, Saipan, and Guam). Those "boys", now in their 90's brought the war to an end in the Pacific, flying the biggest, most advanced bomber of the day, the B-29. The B-29's... More 

Was this review helpful? Yes 2
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Arthur; Thank you very much for the great review and positive comments for Mark, Lauren and Carlos as well as the rest of the team. I am delighted to see that you had a great stay and found the hotel had everything you needed for a memorable and enjoyable visit. Thank you for sharing this with us and allowing... More 

Tokyo, Japan
Contributor
13 reviews 13 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Thanks to the Hotel Manager Mr. Mark Wasilko I can give this perfekt Airport Hotel full marks. Even Expedia f.... up my reservation, Mr. Wasilko tryed very hard(over one hour) and suceed to give me the best room in the house. He saved the start on my round the world vacation trip. Thanks again Mark, I will be back again... More 

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Capt Rainer; Thank you for the wonderful remarks and positive feedback. We are so pleased to read that Mark was instrumental in turning your trip around and truly appreciate your patience as he worked diligently to sort the issue out with you. We are also delighted to see that in the end everything worked out great and we exceeded... More 

Texas
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I'm in this hotel at least 40 nights / year. I really enjoy the unlimited restaurants and other activities close to the hotel. The staff is always very nice, James a new staff member is very proactive, he engages you throughout the hotel making sure you are a happy guest.

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear TravelerTexas; Thank you for being a long time guest of the Crowne Plaza Dulles. It is a pleasure to see that we continue to impress you and you have had an excellent experience time and time again. We appreciate the kind remarks and praise for James, we are thrilled to see him so warmly welcomed by our guests and... More 

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