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Crowne Plaza Dulles Airport Hotel

Certificate of Excellence
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2200 Centreville Road, Herndon, VA 20170
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Crowne Plaza Dulles Airport Hotel
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Crowne Plaza Dulles Airport Hotel
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456 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Santa Barbara, California
Top Contributor
101 reviews 101 reviews
49 hotel reviews
33 helpful votes 33 helpful votes
1 of 5 stars Reviewed yesterday NEW

This hotel is a deal or so it seems on Priceline. The rooms are so dated and marginally clean. The shuttle is a very expensive Mercedes though I will not stay again Not my kind of hotel. It is a good location and if you are not particular about a clean environment a cheap hotel for three and 1/2 stars.... More 

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Abell, Maryland
Senior Contributor
43 reviews 43 reviews
13 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed at the Dulles Airport Crowne Plaza with a group of folks enjoying a military organization reunion 5/7 – 5/10/15. The hotel is situated across the street from the World Gate complex so restaurants and theaters are nearby. Plenty of complimentary covered parking was available. The hotel provided a complimentary shuttle to/from Dulles Airport, Udvar Hazy Center, and Metro’s Silver... More 

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Nairobi Region, Kenya
1 review
4 of 5 stars Reviewed 5 days ago NEW

I had an early morning flight and this hotel was perfectly situated for a hassle free trip to the airport. The room was perfect after a particularly stressful day. The staff were exceptional, paying attention to all details. I was well received by Ibrahim upon arrival. On checkout, I met the Manager on duty who acted immediately on the feedback... More 

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Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear KenyanBelle; Thank you for taking the time to share your trip with us via Trip Advisor. We are very pleased to read that you had a enjoyable, relaxing stay and found the Crowne Plaza Dulles had everything you needed for a great experience. We appreciate your positive feedback as that allows us to see where we are doing well... More 

Riyadh, Saudi Arabia
1 review
5 of 5 stars Reviewed 5 days ago NEW

Stayed with my family at this nice hotel we booked 3 rooms . We all enjoyed our time there, perfect location near to supermarket , shopping mall , movie theaters .staff were so friendly specially Ibrahim Salama he was a brother to all of us . The kids loved him .he always went out of the front desk to show... More 

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Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Abutalibfawzi1; Thank you for the very kind words and positive feedback for the team at Crowne Plaza Dulles. Our goal is 100% guest satisfaction and we are delighted to see that we exceeded your -and your families- expectations. We appreciate you sharing that Ibrahim in particular stood out as delivering excellent customer service and will certainly share your praise... More 

Cooper City, Florida
Top Contributor
262 reviews 262 reviews
100 hotel reviews
110 helpful votes 110 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The Crowne Plaza is conveniently located off of the Dulles Toll Road in Herndon. The airport is a few miles away and this is also a more affordable launching point if you are doing business in the Tysons area. There are numerous restaurants of mid-range quality within walking distance, as well as one on site. The building is a bit... More 

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Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Caryon; Thank you for being our guest and sharing your recent stay with us. We truly appreciate the detailed review and great feedback for us. We are very pleased to see that the location, rates and comfortable accommodations were all reasons that you had a great stay. We apologize for the noisy A/C unit and wanted to let you... More 

United Arab Emirates
1 review
5 of 5 stars Reviewed 2 weeks ago

I stayed at you hotel in April, I was welcomed by your friendly staff, honored to meet Mr. Hamdi the G.M. As well as the rest of your outstanding staff! Thanks to Mr. Ibrahim who showed me the best of your hotel, namely: the Executive Lounge in the 7th floor. In the meantime, the room was neat and convenient. I... More 

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Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Mohamed; Thank you for being our guests and sharing your recent trip with us. We truly appreciate the wonderful praise and compliments for Mr. Hamdi, Mr. Ibrahim and the rest of the staff, thank you for letting us know their service exceeded your expectations. We are pleased to see you had a great stay. We look forward to seeing... More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

We visited usa many times stayed at all the famous hotels , but we found the crowne plaza is so different, staff are so friendly helpful kind caring we felt so good staying there that we canceled our reservations at other 5 stars hotel next month & we will stay again for sure at crowne plaza dulles airport, thank you... More 

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Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Hafida; Thank you for being our guests and taking the time to share your recent experience with us. We take great pride in our hotel and 100% customer satisfaction is very important to us. We truly appreciate the compliments for the staff and delighted to see that their service exceeded your expectations leaving you with a very enjoyable visit.... More 

Knoxville, Tennessee, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

My family traveled to the Crowne Plaza for AWANA Bible quizzing.The staff was very polite and got us checked in promptly. I had requested a 2 queen room, but they only had a king when I arrived late in the day. The staff found us a rollaway bed to make up for it. The room was very nice and clean.... More 

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Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Steve; Thank you and your family for being our guests and selecting our hotel as your place to stay. We truly appreciate your review and for sharing your trip with us. Our goal is 100% guest satisfaction and sorry to see we did not have the requested room type available upon arrival. Thank you for letting us know that... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Nice service to guests, especially Deysi who was very accommodating and helpful.Great place to stay for a couple of nights if you are visiting DC. It's conveniently located near the airport and has a shuttle.

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Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Rosa; Thank you for being our guest and taking the time to leave us a review. Customer satisfaction is very important to and we appreciate hearing that you received excellent service from Deysi and the rest of the team. We are very pleased to see that you had a great stay and found the Crowne Plaza Dulles a convenient,... More 

Bridgewater
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Room was clean, breakfast was okay, location is not too far from from Washington DC. I would like to suggest some improvements to property owners - - AC/Heater was noisy, some investment here would help in providing better quality sleep - Provide a better quality of Soap, Shampoo, Conditioner, body cream in rooms - Having Houlihan's in the same complex... More 

Was this review helpful? Yes 1
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear DreamzUL; Thank you for being our guest and taking the time to share your valuable feedback with us. The Crowne Plaza was built for travelers to relax and unwind with the Sleep Advantage Package, and special Aromatherapy toiletries. As we strive to provide 100% guest satisfaction we are sorry to read we fell short on that goal with your... More 

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