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Crowne Plaza Dulles Airport Hotel

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2200 Centreville Road, Herndon, VA 20170
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Crowne Plaza Dulles Airport Hotel
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Crowne Plaza Dulles Airport Hotel
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494 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (82)
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4 of 5 stars Reviewed yesterday NEW

Had a great recent stay at this property! I was able to make a quick, last-minute reservation over the phone with their front desk (spoke to James Lee). When I arrived, Mr. Lee greeted me and kindly upgraded my room and floor. Very helpful guy. This level of quick, friendly service has made me a repeat customer at this hotel.

Was this review helpful? Yes
5 of 5 stars Reviewed 2 days ago NEW

Everyone at this hotel went above and beyond to make us feel comfortable. They made sure we were dropped off and picked up at our destination. The rooms were very clean and the staff was very trustworthy. We had breakfast everyday at the restaurant and Abdel Rahuah went above and beyond. He always made sure we were seated quickly in... More 

Was this review helpful? Yes
Sittingbourne, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Not spend much in the hotel, but on arrival at 12 we got checked in, no problem at all. Rooms big with nice bathroom. Restaurant connected to hotel served lovely food. Closed to the airport and couple of shops and restaurant. Clean everywhere.

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Eradul08; Thank you for being our guest and sharing your trip with us. I am pleased to see that you enjoyed your time with us and found the hotel had everything you needed for a pleasant stay. We appreciate you dining at Houlihan's Restaurant and delighted to see you had a good experience. Our staff takes great pride in... More 

1 review
5 of 5 stars Reviewed 4 days ago NEW

I'm stay at this hotel so many times.The staffs here at the front deck are very friendly specially the guy his name James Lee he was very nice and accommodate and help me with check me in to my room and he been helping me while I'm staying in the hotel. He was very friendly and kind person.Very good service... More 

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Nira; Thank you for being our guest and sharing your trip with us. We are delighted to see that we continue to exceed your expectations with each stay and you have found the Crowne Plaza Dulles very convenient, clean and comfortable place to stay while in town. I appreciate your kind words and compliments for James and will certainly... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

When l checked in for 2 days the front desk had problem with my reservation , cause it tends to be mistake from booking the web, but Faize a front disk employee came and solve the problem. Her help was much appreciated. Thank you for hire such excellent people.

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Mohammed; Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us.  We are sorry for the delay upon arrival and appreciate hearing that Faize was able to quickly rectify the situation and had you checked in after that. Delivering our promise of friendly, prompt and efficient customer service is... More 

Rotherham, United Kingdom
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago

Being a UK traveller, I'm used to small rooms - which is why I love visiting the States; the rooms are massive by comparison! The bed was huge, the pillows comfortable and the shower pressure immense! Aircon was quiet and easy to operate and everything was clean, well kept and worked (the number of hotels I stay at where light... More 

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Richard; Thank you for the great review and wonderful feedback for the hotel, staff and services. Thank you for bringing to our attention about the vending machines, we can call for service on those since we do not maintain them. We are very pleased that the Crowne Plaza Dulles was not only conveniently located but had everything you needed... More 

PA
Level Contributor
1 review
5 of 5 stars Reviewed 1 week ago

They both were very helpful in helping me with local area searches, getting shuttle to airport and get me parking spot in shortages of time. They reflected calmness, confidence to get me on my way to airport when I was loosing it. Amazing individuals! Best of luck

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear AsSh; Thank you for your review. We appreciate your business and pleased to see that you enjoyed your stay at the Crowne Plaza Dulles. With a spirit to serve we take great pride in not only meeting our guest expectations but exceeding them. Thank you for letting us know that Nick and Nyousha stood out as delivering exceptional customer... More 

Janesville, Wisconsin
2 reviews
5 of 5 stars Reviewed 1 week ago

Nick at the front desk is awesome. Courteous, helpful, goes out of his way. Offered advice on great food and walking trails. All the staff work together to make sure you have an enjoyable stay. Will return.

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Greg; Thank you for being our guests and taking the time to share your kind words and positive feedback for us. With a spirit to serve, we take great pride in our hotel and customer satisfaction is very important to us. We truly appreciate the praise for Nick and the front desk staff and pleased to see their customer... More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago

I stay here all the time as an employee of the airlines. I was having a particularly bad day upon my check in to the hotel. Nick, who was working the front desk, was able to see that. He immediately took "control" of the situation by going above and beyond to turn my day around. I went from crying to... More 

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Trudy; We appreciate you taking the time to share your trip with us, thank you for the wonderful review and warm remarks for Nick and the staff at Crowne Plaza Dulles. We are delighted to see that your stay was greatly improved by the kindness and customer service that Nick showed you. Sometimes all you need is a friendly... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

One of the best Crowne Plaza of all the Crowne Plazas out there. As a inflight crew-member the things we look forward to in a hotel during our stay, and this particular Crowne Plaza meets all of our expectations and some more.. All thanks to Ibrahim Salama management and his crew! Right on time shuttle, (pickup or drop-off) Friendliest staff,... More 

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Umar; Thank you for your review and positive feedback for our staff and hotel. We take great pride in the hotel and a good customer experience is very important to us. We are pleased to see that you enjoyed your stay. Thank you for the compliments for Ibrahim, the front desk team and shuttle services, we are delighted that... More 

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