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Crowne Plaza Dulles Airport Hotel

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2200 Centreville Road, Herndon, VA 20170
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1 room 1 guest
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Crowne Plaza Dulles Airport Hotel
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514 Reviews from our TripAdvisor Community

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Traveler rating
    296
    128
    52
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
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    (514)
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    (99)
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Phoenix, Arizona
1 review
5 of 5 stars Reviewed 5 days ago NEW

I had the pleasure to stay at the Crowne plaza all month. I found that it turn out to be more like family every-time I check in. I was welcomed by the best. From the front Dest to the housekeeping. I was never inconvenience and I knew that Ibrahim Salama was alway going to put a smile on my face.... More 

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear ReyReyG; Thank you for being our guest and taking the time to a write a review. With a spirit to serve, we take great pride in our hotel and customer satisfaction is very important to us. As a valued customer, we truly appreciate your feedback and are delighted to hear we continued to exceed your expectations with each visit.... More 

2 reviews
5 of 5 stars Reviewed 6 days ago NEW

I come here all the time when visiting Va with the ball and chain and the brats. But they love the food and the hotel stays...they better! In particular some staff that we see all of the time who do more than any servers I've ever seen. Mr Abdel Rahman, Lazida La, a young man named Christian and a young... More 

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Ken: Thank you for your review, we appreciate your feedback. I am very pleased to see that you and your family enjoyed your stay at Crowne Plaza Dulles and had an equally pleasant experience at Houlihan's Restaurant. It's something our staff takes great pride in, so we value your feedback. We are delighted to see that we are your... More 

2 reviews
5 of 5 stars Reviewed 6 days ago NEW

Thanks to the Crowne Plaza Houlihan's Hotel and Restaurant staff Abdel Rahman, LaZida La, Christrian and Luz who display excellent customer service as well as outstanding manners and humility. Service was prompt, accurate, efficient and courteous. My family and I will return to enjoy more of their delicious food and service. We highly recommend. : )

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Pray K; Thank you for the very kind review and positive feedback for the staff and team at Crowne Plaza Dulles and Houlihan's Restaurant. We are delighted to see that our customer service was well received and appreciate you taking the time to personally recognize our great staff in your review. Your warm remarks will be shared with them... More 

Chicago, Illinois
1 review
5 of 5 stars Reviewed 1 week ago

On my recent visit to VA. I stayed at lovely Crowne Plaza Dulles Airport. The staff was extremely friendly and courteous. The Manager Ibrahim Salama was outstanding with awesome customer service an he made sure that I was well taken care of during my stay, made me feel as though I was home. I can definitely say that when I... More 

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Tommii; On behalf of the Crowne Plaza Dulles we would like to thank you for your business and taking the time to leave us a review. We are very pleased to see that you had an enjoyable stay and found the customer service from our staff, and manager, Ibrahim; exceeded your expectations. It was our pleasure having you as... More 

Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

I spent a week in this hotel. The first part of my trip I was sequestered to my room with what turned out to be Salmonella (was from something I ate back home, not at this hotel). Needless to say, I spent a LOT of time in the bathroom, which I found to be clean & comfortable. Good water pressure.... More 

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Jennifer; Thank you for being our guests and sharing your trip with us. I am delighted to see that you enjoyed your stay, slept well and overall had a very good experience with the hotel, staff, guestroom and restaurant. We apologize for noise disruption during your stay. You brought up a good point and we need to ask our... More 

Herndon
1 review
5 of 5 stars Reviewed 1 week ago

The best hotel I ever stayed at , very friendly helpful staff made me feel at home , thank you so much all the proffisional staff at crowne plaza , specialy ibrahim salama who was very kind helping me all the time , it's my first time to feel so good at a hotel. Ill be difinatly coming back to... More 

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Sanaa; Thank you for being a first time guest of ours. We are very pleased to see that you had a great stay and received excellent customer service from Ibrahim and the front desk team. We take great pride in meeting our guest expectations and see from your feedback we did that and more. Thank you for letting us... More 

1 review
5 of 5 stars Reviewed 1 week ago

Simply awesome, great energy, great food and most importantly Amazing employee, his name is Ibrahim Salama and is very heart welcome. Helped me out with a lot and showed me attractions in Washington. Over all though it was a great hotel and you have everything you need thanks to Ibrahim. He is the reason I'll be back!

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Saleh; Thank you so much for the wonderful review. We truly appreciate your praise kind words for Ibrahim. He takes great pride in the hotel and assisting our guests with their needs. I am sure he will be humbled by the compliments and will share this with him to continue to inspire him to keep the excellent job. We... More 

1 review
5 of 5 stars Reviewed 1 week ago

We had a great night at the hotel it was very comfortable, and morning services were great because of the manager of duty Mr. Ibrahim Salama If u have anything you go and ask about ibrahim salama! this man helped us alot espicially in the language he speaks arabic and english... He knows how to treat people very will... His... More 

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Mohammed; Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us.  We will share your praise and compliments with Ibrahim and delighted to see his customer service stood out to you as being excellent and very friendly during your stay. Our staff takes great pride in the hotel and... More 

Atlanta, Georgia
Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago

I stay at this hotel often since I am a commuter to the Dulles area. This is my hotel of choice. The staff is friendly and helpful. The beds and rooms are very comfortable. The area is great and within walking distance are shops should you require to purchase items you may have run out of or left at home.... More 

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear TRichardson; Thank you for being a return guest of ours. It is always nice to see you and we appreciate you selecting our hotel as your home away from home. We take the trust and faith you have in us to deliver an exceptional experience each time to heart and very pleased to see we continue to impress you.... More 

Vienna
Level Contributor
40 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We chose this hotel for our overnight before leaving for Heathrow and for our return night from Heathrow. We found this hotel very clean with comfortable beds. The staff was welcoming, helpful and friendly. The restaurant is large, staff is excellent and food is very good. We left our vehicles there while we're in the UK for an extended visit.... More 

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Jeane; Thank you for being our guests and sharing your review. We are very pleased to see that the convenient location, friendly staff, clean and comfortable guestrooms and the ability to park your car for your extended trip, all made for a great experience. I am delighted to see that you not only enjoyed your stay's with us but... More 

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