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Crowne Plaza Dulles Airport Hotel

3.5 of 5 2200 Centreville Road, Herndon, VA 20170
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Certificate of Excellence 2014
Crowne Plaza Dulles Airport Hotel
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Crowne Plaza Dulles Airport Hotel
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407 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Baton Rouge, Louisiana
Contributor
14 reviews 14 reviews
14 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed today NEW via mobile

I must say that I usually don't stay in Crowne Plazas due to the brand being a hit or miss. This one really batted it out of the park and instilled confidence in me having future stays with this brand of IHG. I was warmly greeted at the front desk by Paul who had my room ready early. I'm not... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 6 days ago NEW

I booked into the hotel with some concerns. I had stayed at the Crowne Plaza in Copenhagen, Denmark and found it to be one of the best hotels I had ever used. Then, I stayed in the Crowne Plaza in Chicago and was very disappointed - to say the least. I booked a room at the Crowne Plaza Dulles because... More 

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Joel; Thank you for sharing your trip with us. I am very pleased to read that you had a great stay and appreciate the praise for our staff. I'll share your feedback with them to continue to inspire and motivate them to keep up the exceptional service. What a wonderful compliment to be compared to the beautiful Copenhagen property.... More 

Spring, Texas, United States
1 review
5 of 5 stars Reviewed 1 week ago

As a flight attendant, we stay in many hotels. It is a pleasure to give high recommendations because of the kindness, honesty and service of staff. I wish to commend Paul Flores and Deysi Garcia for helping me when I lost a pair of gold cross earrings. Their effort in securing the return of the sentimental items was above and... More 

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Claire; Thank you for the wonderful review. We have a great team and take great pride in delivering an exceptional guest experience and appreciate the kind words for Paul and Deysi. I'll share your feedback with them to continue to inspire and motivate them to keep up with excellent job! We understand how tough it is to be on... More 

Cary, North Carolina
1 review
5 of 5 stars Reviewed 1 week ago

I am a 36 year Chief Purser/ Flight Attendant with United Airlines and have to commute to work the day before my flights out of Dulles International Airport.My hotel of choice is the Crown Plaza in Herndon Va.primarily because of the incredible care taken by front desk manager, Jana. She is compassionate, warm and knowlegable. I have a multitude of... More 

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Wahhapnd; Thank you for the wonderful review! We are delighted to see that you enjoyed your stay and found the Crowne Plaza Dulles has everything you need for a great stay. We greatly appreciate the praise and compliments for Jana and pleased to see that her customer service and friendly attitude is what brings you back time and time... More 

Melbourne, Australia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

This was our first stop after many flights and hours from Melbourne, Australia. Arrived after midnight and checkin was easy, no hassles. Room was clean and staff were friendly. The shuttle service from the airport worked well the first night, although we had some issue getting back from the airport the next day after visiting the Air and Space Museum.... More 

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Caleraux; Thank you for sharing your trip with us. I am very pleased to see that you had relaxing and comfortable night rest and a hot breakfast to start your day off right. Thank you for bringing to our attention the shuttle service, we will follow up with the drivers and make the necessary adjustments to the schedule to... More 

Tacoma, Washington
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I called the Crown Plaza tonight wanting to send a small pick me up to my husband who is staying there on a business trip. Luckily, I was connected to Byron, who just happened to be the food and beverage mgr. I asked to send a small bottle of champagne, our special drink, to his room fully expecting to give... More 

Was this review helpful? Yes 1
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Kate; Thank you for the wonderful review! We take great pride in our hotel and customer service is very important to us. Thank you for the compliment and for personally recognizing Bvyron for his service and generosity. It was our pleasure to assist you with your request and help make your husband's stay more enjoyable. We hope you can... More 

Meadville, PA
Top Contributor
59 reviews 59 reviews
19 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Terrific stay with great access to restaurants, shopping and the airport. Terrific staff, especially Lauren the concierge who was very friendly and hospitable in the club room. This really is a nice facility with updated decor, a really nice pool with hot tub and an adequate gym. Gym is small but has some dumbbells which is a plus. I will... More 

Was this review helpful? Yes 1
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Timalnick; We'd like to thank you for the very kind review and for being our guest. We are very pleased to read that you enjoyed your stay and found the location, courteous staff, recreation and fitness services as well as the amenities were a perfect fit for your travel needs. Thank you for personally recognizing Lauren for her customer... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our stay at/in the Crowne Plaza hotel was excellent. The staff (Paul and Ana) were most helpful and very accommodating. Paul and Ana answered every question we had (not being from Wash-DeeCee) and made us feel like family. They are true professionals that walk-the-talk. The room was very clean and had a nice, warm feeling. For those who like to... More 

Was this review helpful? Yes 2
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear John; We are delighted to read that you enjoyed your stay and found the Crowne Plaza Dulles was a perfect fit for your travel needs. We are happy to see that the park and fly package was a great value for you, we do our best to offer a great deal in the package price for our guests and... More 

Washington DC, District of Columbia
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The BEST place to stay near Dulles. I stay here often and it's nice to be remembered from the moment you walk in the door. Ana at the front desk is ALWAYS kind and helpful ( don't know how she does it ). Any special requests, recommendations you name it ----she's there. THANKS. As well this hotel is near many... More 

Was this review helpful? Yes 1
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear MP R: Thank you for taking the time to leave a review for us. We are delighted to see you are a repeat guest of ours and have enjoyed your time with us over the years. Thank you for the kind remarks and compliments for Ana, we will share your feedback with her to continue to motivate her and... More 

Miami, Florida
1 review
5 of 5 stars Reviewed 3 weeks ago

Thank you Paul, Zhalab, Ana and everyone at the hotel for excellent service. Security, great food, impeccable, amicable. This is the hotel to stay and to find a wonderful group of professionals waiting to make you feel at home. Thank you! Marjorie Varsi Commuter Flight Attendant.

Was this review helpful? Yes
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Flyer2015; Thank you for the positive feedback and kind remarks for our staff! We are very pleased to see that our team was a big part of making your stay so enjoyable. We work hard to exceed our guest expectations and delighted to see you had a pleasant experience. We hope to welcome you back again soon. Sincerely, Sarah... More 

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Additional Information about Crowne Plaza Dulles Airport Hotel

Address: 2200 Centreville Road, Herndon, VA 20170
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Dulles Airport Hotel 3.5*
Number of rooms: 327
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Also Known As:
Crowne Plaza Herndon
Crowne Plaza Hotel Herndon
Hotel Style:
#3 Business Hotel in Herndon
#6 Family Hotel in Herndon
#7 Romantic Hotel in Herndon

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