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Extended Stay America - Washington, D.C. - Herndon - Dulles

2.5 of 5
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1021 Elden Street, Herndon, VA 20171 (Formerly Extended Stay America Washington DC - Herndon)
Extended Stay America - Washington, D.C. - Herndon - Dulles
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Ranked #19 of 20 Hotels in Herndon
A recent review
5 of 5 stars Reviewed January 26, 2015
dolly2u Herndon, Virginia
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71 reviews from our community

Traveler rating
    41
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    9
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    6
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4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Roanoke, Virginia
1 review
1 of 5 stars Reviewed February 18, 2015

So i stayed in this hotel back in December last year through Priceline. As soon as we got there, the room smelled like crap but I've been in worst places, at least the bed was comfortable. So i stayed there just for a few hours and then I went back home. A few hours later I realized my son forgot... More 

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Herndon, Virginia
2 reviews
5 of 5 stars Reviewed January 26, 2015

All please do not believe everything you read!! I Have been staying at this property off and on for the past 5yrs and I am dumbfounded by these reviews. First let me start by recognizing the Hotel Manager. I have seen a few come and go since I have been here and Lori is the best by far. She is... More 

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Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Herndon - Dulles, responded to this review

Thank you for sharing your experience with us. We really enjoy spending time with our guests. Halloween and Christmas were perfect opportunities to connect with everyone. Seeing the children enjoy snacks while wearing their costumes was so much fun. The highlight of our year was getting to see the kids faces when Santa came to visit them early one morning.... More 

London, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 22, 2014

this was one of the worst hotel that i stayed in in my life. I have stayed at budget hotels but at this one there was absolutely nothing I felt like I was living in a jail cell. for over a hundred dollars I expected a lot more. please don't stay at this hotel! it's not all worth the money

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Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Herndon - Dulles, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that you had such a poor stay with us due to issues with our staff and cleanliness. As this hotel’s manager, I can assure you that we try to ensure that each guest has a positive experience during their stay. I will work with... More 

1 review
1 of 5 stars Reviewed July 22, 2014

First, I asked for a nonsmoking room and got a smoking room room a "no smoking" sign. The room smelled horrible, had bugs crawling around, and was dirty. To top it all off, the bed sheets had stains of what appeared to be dried fecal matter. In closing, if you value your health and sanity, stay somewhere else.

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Cleveland, Ohio
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 18, 2014

I was on business in Herndon and normally stay at the Hampton but decided to compare other hotel properties in the area and chose Extended Stay. My misfortune was leaving behind some personal belongings and after contacting the hotel upon arriving back home they said there was nothing left in the room. It's unfortunate to know the staff obviously will... More 

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1 review
4 of 5 stars Reviewed April 26, 2014

Pleasant stay and love the renovations! Eye candy at the desk was a plus! Jose and Eduardo were very helpful and pleasant. Great location to many things, shopping, food, movies, etc. Second stay at hotel and I look forward to my next stay.

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Washington DC, District of Columbia
Top Contributor
89 reviews 89 reviews
11 hotel reviews
52 helpful votes 52 helpful votes
2 of 5 stars Reviewed March 18, 2014

Goo resembling baby oil was on the top of the headboard that my hand inadvertently hit while making the bed (no maid service until you've been there 8 days). Needless to say, it was disgusting and I ran to the bathroom to wash it off in scalding hot water. There was also some sticky goo on the hairdryer and I... More 

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Glen Allen, Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed December 16, 2013

I have stayed at this location for second time for two months now and will extended my stay instead of relocating. Current Hotel manager Joseph,is so professional and helpful and has made sure to create comfortable and pleasant experience for his guests. Super Friendly and professional staff specially Hamzah and Jose, always accommodating to my needs, fast response, and ready... More 

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Sunrise, Florida
1 review
4 of 5 stars Reviewed November 27, 2013

I stayed at this property for one year and one month (Oct 2012 - Nov 2013) while on extended assignment in the Washington DC area - the District Manager Kashif Chaudhary and the current Hotel Manager Joseph Goodwin are TRUE service professionals - these two individuals provided for me a safe and clean and well run hotel that was ideal... More 

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Herndon, Virginia
1 review
5 of 5 stars Reviewed November 9, 2013

I've traveled around the US and almost always use for lodging Extended Stay America . This is one of my favorite location so far and the staff is very friendly and helpful. I will mention especially Hamza and Eduardo. It will be nice if they were associate with a gym chain. Very good idea with the little breakfast in the... More 

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