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Hilton Washington Dulles Airport

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13869 Park Center Rd, Herndon, VA 20171
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1 room 1 guest
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Hilton Washington Dulles Airport
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1,143 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Washington Dulles Airport
See the most recent reviews
Los Angeles, California
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed December 10, 2013

Location: You can actually see the hotel from the high way. Don't let that fool you though. It may be right next to the highway but getting there isn't as easy as you'd think. Also surprisingly the road noise is kept to a pretty minimum. Lobby / First Impression / Front Desk Staff: Refreshing with a touch of classic. It's... More 

Was this review helpful? Yes
New York City, New York
1 review
5 of 5 stars Reviewed December 10, 2013

My family and I stayed at the Hilton last week, we arrived after a long flight. The room was very comfortable and the bathroom was very clean. The check in was fast and efficient. The restaurant staff were very helpful and friendly, especialy Amy. z. She was very sincere in her greeting and service. She was prompt in responding to... More 

Was this review helpful? Yes
DullesCustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review

Dear nathalie w , Thank you so much for taking the time to leave us your feedback in such a kind 5 star review! It is always wonderful to hear that our staff is going above and beyond for our guests, and it's obvious from your praise that Amy did that for you during your stay. Your compliments have been... More 

Fairfax, Virginia
1 review
5 of 5 stars Reviewed December 9, 2013

I always look forward to excellent care during lunchtime from Kazi, who goes out of her way to ensure I have fast attention, and thoughtfully anticipates my needs before I ask. She is such a blessing to a facility which is already outstanding for its excellent food.

Was this review helpful? Yes
DullesCustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review

Dear Gloria L., Thank you so much for taking the time to leave us your feedback in such a great 5 star review! We greatly appreciate your kind words regarding our property and Kazi. Your compliments of Kazi have been passed on to her, as well as the Restaurant Manager and the Food and Beverage Director. Again, thank you, and... More 

Oxford, Mississippi
1 review
5 of 5 stars Reviewed December 9, 2013

Its always great to have someone helping you out and directing in everything you need at a hotel and thats what you have here..the person at the front desk when i checked in, enedino hernandez was really helpful in everything that i needed to know..and they are up and running all night..no need to say anything about the rooms and... More 

Was this review helpful? Yes
DullesCustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review

Dear Sam A., Thank you so much for taking the time to leave us your feedback in such a wonderful 5 star review! We greatly appreciate your compliments of our property and of Enedino! Your kind words have been passed along to Enedino, as well as the Director of Rooms and the Front Desk management team. Thank you again, and... More 

Virginia
2 reviews
5 of 5 stars Reviewed December 7, 2013

As others have noted, front desk staff was phenomenal. Gym is excellent. But the best part of our stay was eating dinner late one night at the restaurant. Our server was Amy Z. She went out of her way to accommodate our special requests and created a special meal just for us. Food was surprisingly good for a hotel restaurant.... More 

Was this review helpful? Yes
DullesCustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review

Dear calmdude, Thank you so much for taking the time to leave us your feedback in such a nice 5 star review! We appreaciate your kind words regarding our property and Amy! Your compliments of Amy have been passed on to her as well as to the Restaurant Manager and the Food and Beverage Director. Again, thank you so much,... More 

New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 6, 2013

The service delivered at the Front Desk was exceptional during check-in and checkout. They addressed all guests by name. The desk was manned by the Front Desk Supervisor Josh that night and the next morning as well. He really knows how to run his shift. He knew everything in & out when I spewed question after question to him. The... More 

Was this review helpful? Yes
DullesCustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review

Dear Yoshi R, Thank you so much for taking the time to leave us a 5 star review! We greatly appreciate your kind words regarding Josh and our property! Your compliments of Josh have been passed on to him, as well as the Director of Rooms and the Front Office Management team. Again, thank you very much, and we look... More 

San Diego, California
1 review
5 of 5 stars Reviewed December 5, 2013

I travel tons and wanted to mention that the kindness and courtesy of your whole staff was very impressive. From the desk clerk that checked me in to the ladies that cleaned my room - they were just very, very nice. Alba works the honor's breakfast area and she was especially helpful making two breakfast meals very enjoyable!

Was this review helpful? Yes
DullesCustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review

Dear Mario D, Thank you so much for the wonderful review! We greatly appreciate your kind words regarding our staff and Alba, and your compliments of Alba have been passed on to her and to our Food and Beverage Director. Thank you again, and we look forward to welcoming you back the next time you are in the Dulles area!... More 

Philadelphia, Pennsylvania
Level Contributor
66 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed December 4, 2013 via mobile

Staff friendly, breakfast buffet better than average, bar food good, service there slow. Shuttle service to Dulles and air museum good. Hated the odd shaped trash cans. Kept throwing stuff on the floor.

Was this review helpful? Yes
DullesCustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review

Dear happyflyer45, Thank you so much for taking the time to leave us your feedback! We are glad to hear that our staff is "friendly", "breakfast buffet better than average," "bar food good," and that our "shuttle service to Dulles and air museum good." We are sorry you experienced "slow service" in the bar and that our trashcans were not... More 

Montreal, Canada
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 stars Reviewed December 2, 2013

We arrived late from the airport to this hotel on a record-breaking cold and windy night with us still dressed for the Caribbean! We immediately felt comfortable here - warm friendly service, a lovely room and bath, and a wonderful dinner in the hotel. We had a friendly, gracious waitress there who made our meal (which was very good) quite... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
DullesCustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review

Dear PaulHold, Thank you so much for taking the time to leave us your feedback in such a nice review! We are sorry you came back from the Carribbean to our cold weather but are glad you felt comfortable here with us and that Amy provided you with superior service and made your stay enjoyable! Your kind words have been... More 

1 review
5 of 5 stars Reviewed December 2, 2013

We got sent here after a delayed flight. I was expecting a poor quality hotel with irritated customer service, but I was quite wrong! We were greeted by Enedino Hernandez at the desk and he was more than accommodating! He was so understanding of our situation and made our check-in as streamlined and pleasant as possible!

Was this review helpful? Yes
DullesCustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review

Dear Benjamin E, Thank you so much for taking the time to leave us such a nice review! We are very pleased to hear that Enedino gave you such excellent customer service! We passed your compliments of Enedino along to him and the Front Desk management team. Once again, thank you for the kind words and we look forward to... More 

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