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Hilton Washington Dulles Airport

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13869 Park Center Rd, Herndon, VA 20171
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Hilton Washington Dulles Airport
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Hilton Washington Dulles Airport
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1,075 reviews from our community

Traveler rating
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    295
    133
    57
    32
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (177)
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There are newer reviews for Hilton Washington Dulles Airport
See the most recent reviews
Gurgaon, Haryana, India
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed September 7, 2013

Although I cant complain much on I will have to drop this hotel as it is not an option for vegetarians. Nothing on the menu to eat not even a vegetable sandwich can be prepared by the chef when requested. Worse turned down request to provide microwave in room. I will not be able to stay at this facility hotel... More 

Was this review helpful? Yes 1
CustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review

Sid1404, Thank you for taking the time to leave us your feedback. My most sincerest apologies for your experience during your recent stay with us. I am very sorry we did not have a vegetarian sandwich to offer you, however we do have 2 vegan plates on our lunch and dinner menus- a Hummus and Tapenade small plate and a... More 

phoenix, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 5, 2013

This hotel caters to seniors and united airlines employees. All other guest seem to be an annoyance to them. The room was clean and quiet. If you get a good price and don't care about service, this would be a good choice because of location to the airport.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
CustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review

Michael B, Thank you for taking the time to leave us your feedback. I am pleased to know you found your room to be “clean and quiet,” however, I am very sorry you felt we gave you “poor service.” We strive to exceed all the expectations of each and every guest that stays with us. We hope you will give... More 

Binghamton, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 5, 2013

We stayed the night because of jet lag when arriving from Europe...what a great decision. Refreshed and revitalized by a peaceful nights sleep and fabulously delicious breakfast the 6 hr drive home was a piece of cake!

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
CustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review

Dear Charlotte K, Thank you so much for your wonderful 5 star review! We are so glad we were able to exceed your expectations and provide you with some much needed rest and relaxation before making your 6 hr drive home. We look forward to welcoming you back the next time you are in the Dulles area! Warm regards, Greg... More 

Cape Coral, Florida
Contributor
15 reviews 15 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 3, 2013

Outstanding service in all areas...Very clean, Very clean comfortable room....Outstanding food...Great pool area...Lots of self parking...All hotel staff were very friendly and helpful with all kinds of different request,,,

Was this review helpful? Yes 1
CustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review

Dear remptyjar, Thank you for the great 5 star review! We are so thrilled to know you had a wonderful experience with us! We see you were with the Reunion group and it was so nice to receive yet another positive comment from a Reunion group member! Thank you again and we look forward to welcoming you back! Sincerely, Greg... More 

Tooele, Utah
Senior Contributor
36 reviews 36 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed September 3, 2013

Our business meeting was a five night stay - no laundry facility on property - hired cab for a 30 plus mile trip to laundry mat. Also had to pay toll fee - just a $1.00 each way. Food was atrocious. First night of arrival on a Wednesday specified "Buffet." With NO exaggeration the burgers were literally burned/shriveled, cheap hot... More 

Was this review helpful? Yes 1
CustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review

Christine051943, We are sorry you were unhappy with the experience you had with us. We are surprised to hear your displeasure, as we have had numerous positive comments and reviews from other members in your Reunion group, including from the event planners themselves. Hopefully you had a good time overall with your group and we hope to have the chance... More 

Contributor
18 reviews 18 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed September 3, 2013 via mobile

Ended up at this property because of a missed connection. Requested a Hilton branded hotel as I'm A Diamond member. Nothing really bad to say about the place - just kinda nothing special about it to make a person want to seek it out. If you want to visit the Air & Space museum, (space shuttle Discovery), take the hotel... More 

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CustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review

Dear Constmng, We appreciate you taking the time to leave us your feedback. Thank you for your loyalty to Hilton and congratulations on your Diamond status! I’m sorry you didn’t find anything “special” about our property, but I am glad you didn’t find anything “really bad to say” about us either. We would love another opportunity to exceed your expectations... More 

Top Contributor
66 reviews 66 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed September 3, 2013

A nice conference Hotel. The rooms are very large and service very nice. Requires more walking to rooms than most hotels, due to its size. Restaurant nice! Overpriced as most hotel restaurants are, but nice service and food!

Was this review helpful? Yes
CustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review

Dear lildrummer, Thank you for the wonderful 5 star review! We are so pleased you enjoyed your stay with us and we look forward to welcoming you back next time you are in the Dulles area! Warm regards, Greg Langweg General Manager More 

Aiken, South Carolina
Senior Contributor
43 reviews 43 reviews
24 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed August 30, 2013 via mobile

This is a convention hilton. It's very common to be upgraded to LARGE suites for status members. Status members also have access to the executive longer for free dinner and breakfast. Unfortunately no free alcohol. Suites(I have only been upgraded there) are large to huge and although the tubs are very dated in style. Only complaint is that some rooms... More 

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CustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review

Dear GlennFugate, Thank you for the 5 star review! I am glad you enjoyed your upgrade to a suite and your access to the Executive Lounge. Though we do not offer any complimentary alcohol in the Executive Lounge, we do have Happy Hour specials in our Cardinal Lounge. Once again, thank you for taking the time to write a review... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed August 27, 2013

We booked the Hilton near Dulles airport for 2 nights prior to flying home. Initially booking in was a problem entirely my fault as I had booked 1 night only. Reception could not have been more helpful, after a quick check we were given a junior suite with access to the executive lounge with free snacks, breakfast, newspapers. Large rooms... More 

Was this review helpful? Yes
CustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review

Dear Barry H., Thank you for your wonderful 5 star review! I am so very pleased that you enjoyed your junior suite and your access to the Executive Lounge. We strive to exceed the expectations of every one of our guests and I am glad we were able to do that for you during your stay. I look forward to... More 

Los Angeles, United States
1 review
4 of 5 stars Reviewed August 27, 2013

Excellent location, near airport & business office. - Polite and helpful staff. Cardinal room food is not the greatest for the price. Executive lounge is ok, drinks are good price for happy hour, food is not good at all.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
CustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review

Dear Luis E, Thank you for taking the time to leave us your feedback! I am very pleased that you were happy with our location and that you found our staff to be polite and helpful. I am sorry you were not pleased with our food, but am glad you found the Happy Hour drinks to be reasonably priced. I... More 

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