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All 20 Herndon hotels

Hilton Washington Dulles Airport

3.5 of 5 Motel   |   13869 Park Center Rd, Herndon, VA 20171
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78%
Ranked #9 of 20 hotels in Herndon
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed August 17, 2012
J B Clearwater, Florida
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818 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Washington Dulles Airport
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Clearwater, Florida
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 17, 2012

These folks cater to the business traveler. The rooms are in need of renovation, but the hotel's tidy. The executive lounge staff is friendly and helpful - the breakfast served works as a continental, with fresh fruit, juices, an assortment of pastries, etc...

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Washington DC, District of Columbia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 17, 2012

Gladys in the restaurant provided us with superior service and I want her supervisors to know what a valued employee she is. Cheerful friendly and helped to make our experience there a good one. I will come back

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 14, 2012 via mobile

Lousy customer service, old hotel that is in desperate need of a renovation. On the executive level upon entering the room notice a wad of gum in the carpet in the middle of the room. I guess housekeeping didn't notice it. Room has a nice smokey,musty humid smell, a/c isn't working properly, smoke dectector keeps chirping and the tv doesn't... More

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jadra, Guest Relations Manager at Hilton Washington Dulles Airport, responded to this review

Thank you for your review Flanative2. We do apologize for the experiences you have encountered while visiting with us. Our team does not take any of these issues that you have mentioned lightly. We will look into and address all these matters and please contact William Matthews in our office for further assistance. More

Quebec City, Canada
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed August 6, 2012

I would like to say that the staff here did an amazing job considering our stay was during a major power outage on June 30 2012. 3 million people in the surrounding area were without power and the hotel reservation system was also down. Therefore, I will give them a break on the slow checkin. This hotel is in need... More

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DullesCustServMgr, Guest Relations Manager at Hilton Washington Dulles Airport, responded to this review

Thank you for your review leceltique! We greatly appreciate your understanding during the power outage which affected many in the DC area. We are also very pleased to know you enjoyed our spacious rooms, great location to the Udvar-Hazy Center of the Smithsonian Air and Space Museum, the breakfast buffet, and the service provided by our staff at check in.... More

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed July 28, 2012 via mobile

We stayed one night at Dulles and it wasnt pleasant. Our bathroom wasn't cleaned properly, I could've made a hair piece with the hair in the bathtub. We got athe room with two queen beds, but I ended up sharing the other bed because while sitting on one of the beds i kept getting bit by some kind of bug!... More

Was this review helpful? Yes 1
jadra, Manager at Hilton Washington Dulles Airport, responded to this review

Dear AmburJ Thank you for taking the time to share your feedback with us on TripAdvisor. It is comments such as yours which enable us to improve our services and facilities. We have shared your comments with our housekeeping team, and have used them as a training opportunity to ensure that all of our guests receive the absolute best service... More

Lakeland, Florida
Senior Contributor
45 reviews 45 reviews
11 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed July 27, 2012

We were put up for the night on an airline voucher after our flight was cancelled. We were given a first floor room. For a Hilton, this was a disappointing room. The carpet was stained in several places and the bathroom was only mostly clean. The A/C unit didn't seem to respond to commands at all. Noise proofing was non-existent,... More

Was this review helpful? Yes 1
DullesCustServMgr, Guest Relations Manager at Hilton Washington Dulles Airport, responded to this review

Thank you Daniel 34373 for your review! We appreciate all your feedback and are very happy you thought our staff was terrific. Our staff takes great pride in customer satisfaction. We will have our engineering staff address those issues that have been mentioned above. We hope you are not discouraged to stay with us on your next visit to the... More

NY
Contributor
13 reviews 13 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 26, 2012

So, I had two associates from my company in NY and a client from Florida all get together at the Dulles Hilton. Now let me say one of the guys is a loyal Marriot member. Well not so sure he still feels that way. Jadranka Belajic WOW above and beyond what a great job she did with my team. Melissa... More

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Washington DC, District of Columbia
1 review
2 of 5 stars Reviewed July 26, 2012

I can see how some travelers with lower expectations might have had a okay experience with this hotel, but I experienced many problems during my stay and was overall very disappointed. First, I was given a room located right next to a service corridor and could constantly hear the door and service carts banging against the wall. If you are... More

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jadra, Manager at Hilton Washington Dulles Airport, responded to this review

Dear J R First, thank you for taking the time to share your experience at Hilton Washington Dulles Airport. We regret that it was not a positive one. Please know this is not our usual practice and we are sorry this happened to you. We have addressed the issues you faced with the appropriate departments. We know you have a... More

orlando fl
1 review
5 of 5 stars Reviewed July 25, 2012

I would like to start review with thanking your Director of Rooms. she is very friendly,always available to assist and very profesional. You should be proude to have her working for Hilton and she is the only reason that I stayed in this hotel.As long as she is there I ll be your guest. please make sure that she is... More

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Reno, Nevada
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 23, 2012

We have stayed at this hotel several times and is our number one choice when we need to stay in the Dulles airport area. The restaurant in the bar is a good place to get a good quality meal at a fair price. The shuttle runs often and the drivers always very nice.

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Additional Information about Hilton Washington Dulles Airport

Address: 13869 Park Center Rd, Herndon, VA 20171
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton Washington Dulles Airport 3.5*
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Also Known As:
Hilton Washington Dulles Airport Hotel Herndon
Hilton Hotel Herndon
Hilton Herndon
Herndon Hilton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#4 Romantic Hotel in Herndon #5 Business Hotel in Herndon #5 Family Hotel in Herndon
Hotel Class
Official Description (provided by the hotel)
Experience the Washington D.C. area's newest innovation in hotel guestroom design only at the Hilton Washington Dulles Airport hotel! With the introduction of its cutting edge Guestlink System, the Hilton has redefined the ultimate viewing experience, allowing guests who visit our Dulles, VA hotel and stay in one of 155 Business & Executive accommodations to connect any digital device (computer, game console, DVD, MP3) to a 42" HDTV Plasma. Additionally, these rooms offer ultra-modern marble and granite baths with walk-in rain shower. ... more   less 
Number of rooms
449

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