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Hilton Washington Dulles Airport

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13869 Park Center Rd, Herndon, VA 20171
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Hilton Washington Dulles Airport
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Hilton Washington Dulles Airport
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1,051 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Washington Dulles Airport
See the most recent reviews
San Lorenzo, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 8, 2013

Every time I go to Washington DC area for work I always stay at the Hilton Washington Dulles. They have the best front desk staff compare to the one that I have been to. Their Business Lounge attendants are one of the best, the food is superb. Their shuttle service runs every half hour to the airport. I'm not sure... More 

Was this review helpful? Yes
CustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review

Dear EkortV, Thank you for taking the time to leave us such a wonderful 5 star review! We are so very pleased to have you as a regular guest at our property when you are in the Dulles area! Your kind words regarding our Front Desk and Lounge staff being "the best" is very much appreciated. We are so glad... More 

Charlotte, North Carolina
Top Contributor
165 reviews 165 reviews
82 hotel reviews
393 helpful votes 393 helpful votes
4 of 5 stars Reviewed October 8, 2013

The Hilton at Dulles airport was truly enjoyable for a recent business meeting. The staff were all very helpful, the hotel is clean, and the meeting services were well executed. That said, while discussing rooms with my colleagues, we determined that some rooms are nicely renovated while others are in pretty poor condition with peeling wall vinyl, stained carpets, and... More 

Was this review helpful? Yes 3
DullesCustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review

Dear Louis59, Thank you for taking the time to leave us your feedback in such a nice review! We are in the process of a renovation and you are completely right-some rooms have been renovated while others have not. This is currently a work in progress for us. Thank you for your understanding and we are glad that overall you... More 

Palm Springs, California
Top Contributor
240 reviews 240 reviews
54 hotel reviews
152 helpful votes 152 helpful votes
3 of 5 stars Reviewed October 7, 2013

Ok, most of us would only stay here if we were overnighting between flights; so the physical isolation of this place might be acceptable, but if you have to spend a day here, you have to rent a car or spend on taxis to get anywhere, because there is nothing nothing nothing nothing to walk to from here. You are... More 

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Maryland
Contributor
14 reviews 14 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 4, 2013

We stayed here for one night for an early flight out of Dulles International airport. The staff was very nice and helpful. The room was comfortable as were the beds. There is a small restaurant in the hotel and the food (late dinner), was very good. The restaurant staff was excellent. I would recommend this hotel without any hesitation. The... More 

Was this review helpful? Yes
CustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review

Dear Dimples07, Thank you for taking the time to leave us such a wonderful 4 star review! We are so pleased to hear that you enjoyed your stay and that you found the room and bed to be comfortable and that you enjoyed your dinner in our Cardinal Lounge. We are so glad you found our staff to be "excellent"... More 

Norfolk, Massachusetts
Top Contributor
119 reviews 119 reviews
27 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed October 1, 2013

Stayed one night for business. hotel is located with easy access to highway. Lots of free parking. check in was quick and easy (even with new receptionist) and they welcomed me as Hilton gold. The room was a very long walk from the elevator. it was impeccably clean. internet worked fine. Bed was typical Hilton standard which I find very... More 

Was this review helpful? Yes
CustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review

Dear Daly64, Thank you for taking the time to leave us your feedback in such a nice 4 star review! We are so glad you had a great stay. I do apologize that the back light on your clock was not working and that you had a long walk to your room from the elevator. Once again, thank you and... More 

grand island, United States
1 review
3 of 5 stars Reviewed September 28, 2013

appears to be an old hotel that needs to be updated. Servers were very attentive but appeared to be entirely foreign with some problems understanding. Why do ice machine rooms require room key? Will someone steal ice?

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
DullesCustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review

Dear Gerald K, Thank you for taking the time to leave us your feedback. We are in the process of updating and renovating our property. I apologize your server "had problems understanding" but am glad they were attentive to you nonetheless. In regards to the ice and vending rooms requiring your room key- we are not concerned with someone "stealing"... More 

Los Angeles, United States
1 review
3 of 5 stars Reviewed September 27, 2013

5 of us were traveling home from Europe with 16 pieces of luggage. The shuttle driver refused to drop us off upstairs at the departure terminal - he dropped us off downstairs at the arrival terminal. He also dropped us off at the opposite end of the terminal and told us we would have to walk to our airline at... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
DullesCustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review

Dear Cheryn W, Thank you for taking the time to leave us a review. We take your feedback very seriously and since your review we have spoken with all of our shuttle drivers and bellman. We will be able to drop off our guests at the upper level by special request, in advance only. We will be implementing this policy... More 

Orlando, Florida
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 26, 2013

I spent over 2 weeks at this property on business and was very pleased with every aspect of the property. I would like to recognize Alba and Lynn in the lounge both were pleasent and made sure this was a home away from home!

Was this review helpful? Yes
CustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review

Dear jwrepass, Thank you so much for your wonderful 5 star review! We are so thrilled to know you were "very pleased with every aspect of the property." We have passed along your compliments of Alba and Lynn to them and the Director of Food and Beverage. They are so happy they were able to make the hotel a "home... More 

Cuyahoga Falls, Ohio
Top Contributor
69 reviews 69 reviews
37 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed September 25, 2013

Stayed here for one night in September 2013. As a diamond HHonors member, we were upgraded to the executive floor. The executive lounge was so-so: certainly there are better lounges. The room was very comfortable, including the bed, which was a pleasant surprise. I've found that most Hiltons have beds a tad on the firm side. This bed was not... More 

Was this review helpful? Yes
CustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review

Dear ohjb, Thank you for taking the time to leaves us your feedback. Congratulations on being an HHonors Diamond member and that you for your loyalty to the Hilton brand. We are so glad you found your room and bed to be "very comfortable." We are happy to know you enjoyed your stay overall and look forward to welcoming you... More 

Phoenix, United States
1 review
5 of 5 stars Reviewed September 24, 2013

From the moment I was picked-up at the airport to my return to the airport I was very impressed with this hotel. Every staff memeber I met was friendly and greeted my with a smile. The conference facilities and food were outstanding. The Executive Lounge was well stocked and the staff were eager to assist. The shuttle service was convenient.... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
CustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review

Dear Bryan G, I can not tell you how thrilled we are to know what a wonderful stay you had with us! We pride ourselves in delivering outstanding customer service and exceeding the expectations of each of our guests, and I am so glad we were able to do that for you during your stay. We look forward to welcoming... More 

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