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All 20 Herndon hotels

Hilton Washington Dulles Airport

3.5 of 5 Motel   |   13869 Park Center Rd, Herndon, VA 20171
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78%
Ranked #9 of 20 hotels in Herndon
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 4 days ago
Katie J Ann Arbor, Michigan
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818 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Ann Arbor, Michigan
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Pros: -Close to airport -Nice outdoor furniture to relax in pre/post flight -Bed very comfortable! newer sheets/bed linens -Large bathroom, shower head was nice -Free shuttle (to and from airport) -Large rooms -Recently updated workout facility -Bartender in lobby bar was great! -outdoor pool - bonus for an airport hotel -Conference rooms are newly remodeled Cons: -don't feel like you're... More

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DullesCustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review

Dear Katie J, Thank you for taking the time to leave us your feedback in a very detailed review. I am glad you found many "pros" during your stay with us. I do apologize, however for the amount of "cons" you listed. We take your comments very seriously and they have been discussed with our Executive Committee. I am pleased... More

Lincoln, Nebraska
Top Contributor
111 reviews 111 reviews
49 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I had an early morning flight so I wanted to be as close to Dulles as possible and this Hilton fit that bill. I checked in very late - after midnight (ugh) and I found staff to be barely helpful or welcoming. I'm sure there isn't much going on during that time of night/morning, but not exactly Hilton standards. My... More

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DullesCustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review

Dear GCKJA, Please accept my sincerest apologies for the level of service you received during your recent stay with us. I want you to know that what you experienced with our Front Desk and the toiletries in your room, is not the level of service we strive to provide as a Hilton. We take your feedback very seriously and it... More

Aventura, Florida
1 review
1 of 5 stars Reviewed 6 days ago NEW

I check into the Hilton exhausted in the evening, and they send me to a room on the third floor. I put my stuff down and unpack, and then I notice a huge area of the carpet near the bathroom soaking wet. I stepped in it in my bare feet. I call the front desk, and they send up a... More

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DullesCustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review

I am very sorry to read about your experience here last month. The odds of encountering 2 guest rooms back to back with issues is INCREADIBLY unlikely! It sounds like a series of oversights (that hopefully individually would have seemed less significant) had a negative, “snowball” effect on your overall stay. You are correct, the intent of upgrading you to... More

Connecticut, United States
1 review
3 of 5 stars Reviewed 6 days ago NEW

I like Hilton properties and usually try to stay whenever traveling. They are always clean, maintain a consistent standard and are reliable. But the Washington Dulles Airport Hilton is not even up to Hampton Inn standards. Its no that the room wasn't clean, or the staff wasn't competent. Its is that the facility was dated and worn, and not near... More

Review collected in partnership with Hilton Hotels & Resorts

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DullesCustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review

Dear Roger W, Thank you for taking the time to leave us your feedback. I am happy to tell you that we just started a renovation which will conclude in September. Thank you again, and I hope you will reconsider your decision to stay elsewhere and give the Hilton Dulles a second chance in the future. Yours in hospitality, Greg... More

Wiesbaden, Germany
1 review
5 of 5 stars Reviewed 1 week ago NEW

This hotel is quite nice. Rooms are always clean, well maintained, and comfortable. The hotel staff are friendly and helpful. I have only stayed here for one night at a time, as a layover before continuing my travels, and it has always met my needs.

Review collected in partnership with Hilton Hotels & Resorts

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DullesCustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review

Dear Nancy B, Thank you for taking the time to leave us your feedback and thank you for being a loyal guest to the Hilton Dulles! We are very pleased to know we have met your needs time and time again, and we look forward to welcoming you back the next time your travels bring you to the Dulles area!... More

London, United Kingdom
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

This was a 10 hour stop over so I didn't tour many of the facilities. Was upgraded to a suite (not two rooms but just one huge room that you could easily do laps around to keep fit. Big bathroom etc. no refrigerator. The little things give it away. Carpets very dated in the lifts - this is your entry... More

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DullesCustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review

Dear swiggerAustralia, Thank you for taking the time to leave us your feedback in a review. We are pleased to know you enjoyed your stay overall, but we have taken note to your suggestions regarding the elevators. We actually just began a renovation, and hope you will visit us again once it is complete. Kind regards, Greg Langweg General Manager More

Virginia Beach, Virginia
1 review
4 of 5 stars Reviewed 1 week ago

We were in town due to a death in the family, which I happened to mention when checking in. After being out of our room, we returned to find a cheese platter and a bottle of Pellegrino sparkling water had been left for us along with a very thoughtful sympathy note from Maghen M. This was certainly very kind, unexpected,... More

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DullesCustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review

Dear Norm C, Let me first say from all of us here at the Hilton Dulles, that we are very sorry for your loss. I couldn't be more pleased to know that Meghan had an amenity placed in your room, to show our sympathy and that we care. Though we know a cheese platter and sparkling water can not heal... More

Chantilly, Virginia
1 review
5 of 5 stars Reviewed 1 week ago

My friends and I frequent the lounge on Monday evenings. Over the last few months we have had the privilege to have Amy as our server. She always has a warm smile and friendly greeting that makes us feel like we are special. Amy remembers what our "usual" is and promptly brings our drinks. Even when there are some unusual... More

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DullesCustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review

Dear Trish S, I want to first thank you for your loyalty to us, and to our Cardinal Lounge. We are delighted to know you dine with us and your friends every Monday and that Amy provides superb service to you without fail! Your compliments have been passed along to her, as well as the Director of Food and Beverage... More

1 review
5 of 5 stars Reviewed 1 week ago

After an evening flight was canceled at near by Dulles International Airport (because of a flight crew running out of hours for the day), the airline offered to put me up over night. Naturally, I picked Hilton! Upon arriving at this hotel complex, I was greeted by the ever so friendly front desk crew (Beth). She knew the routine as... More

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DullesCustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review

Dear Jeff H, Thank you for taking the time to leave us your feedback in a review! Though your stay with us was unexpected, I am glad to know you were impressed and that Beth played a large part in your overall happiness with your stay. Your compliments have been passed along to her, as well as our Front Office... More

Texas City, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

Enjoyed staying at this hotel. When I arrived to my room it was very clean and it smelled very good. The cardinal lounge was amazing, our server Amy was very attentive to our large group. She made some excellent dinner recommendations what a pleasure she was. Happy and extremely hospitable. She was perfect every time she served us for the... More

Was this review helpful? Yes
DullesCustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review

Dear James W, Thank you for taking the time to leave us your feedback in a review! We couldn't be happier to know you enjoyed your stay with us and that Amy, in our Cardinal Lounge, served you with the warmth and hospitality she is known for! Your compliments have been passed along to her, as well as to our... More

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Additional Information about Hilton Washington Dulles Airport

Address: 13869 Park Center Rd, Herndon, VA 20171
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton Washington Dulles Airport 3.5*
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Also Known As:
Hilton Washington Dulles Airport Hotel Herndon
Hilton Hotel Herndon
Hilton Herndon
Herndon Hilton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#4 Romantic Hotel in Herndon #5 Business Hotel in Herndon #5 Family Hotel in Herndon
Hotel Class
Official Description (provided by the hotel)
Experience the Washington D.C. area's newest innovation in hotel guestroom design only at the Hilton Washington Dulles Airport hotel! With the introduction of its cutting edge Guestlink System, the Hilton has redefined the ultimate viewing experience, allowing guests who visit our Dulles, VA hotel and stay in one of 155 Business & Executive accommodations to connect any digital device (computer, game console, DVD, MP3) to a 42" HDTV Plasma. Additionally, these rooms offer ultra-modern marble and granite baths with walk-in rain shower. ... more   less 
Number of rooms
449

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