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Candlewood Suites Washington, Dulles Herndon

2.0 of 5 13845 Sunrise Valley Drive, Herndon, VA 20171
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Certificate of Excellence 2014
Candlewood Suites Washington, Dulles Herndon
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Candlewood Suites Washington, Dulles Herndon
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147 reviews from our community

Traveler rating
    93
    34
    14
    3
    3
See reviews for
12
14
39
95
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Candlewood Suites Washington, Dulles Herndon
See the most recent reviews
Rochester, New York
Senior Contributor
38 reviews 38 reviews
34 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed December 4, 2013

As usual Candlewood Suites, there's a nice full kitchen and spacious room and bathroom. Water pressure and temperature are good, but the shower head is REALLY old and looks dirty. So are other amenities in room: the hotel introduction pamphlet, furniture, etc, they are up to standard Candlewood Suites quality but kind of worn out. The front desk was efficient... More

Was this review helpful? Yes
cndlherndon, General Manager at Candlewood Suites Washington, Dulles Herndon, responded to this review

Dear Duxingzhe, Thank you for writing a review about your stay. As a valued guest, we value your opinion and we apologize that we overlooked the condition of your showerhead. As far as our furniture being worn out, the great news is that we have a kitchen and bathroom renovation on the way for early next year. This will significantly... More

DC
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed November 14, 2013

I always had the impression that these hotels were nice....I was mistaken. Let me start off by saying the staff we encountered were very nice. The girl that worked the evening/night shift was EXCEPTIONAL (wish I remembered her name) especially for Northern VA area. Once you past the lobby it was like entering into another world. When ou start walking... More

Was this review helpful? Yes 1
cndlherndon, General Manager at Candlewood Suites Washington, Dulles Herndon, responded to this review

Dear RUREC95, We value all guest comments and suggestions and we thank you for letting us know that you were less than satisfied during your stay. Given the description you have mentioned in your review, it is more than likely you were put on the floor where we hold some smoking rooms. I apologize for the inconvenience this has caused... More

Crossville, Tennessee
Contributor
12 reviews 12 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 10, 2013

I cannot say enough about the hotel and staff. The friendliest staff who genuinely care about customer service which seems to be rare nowadays. I stayed three evenings and was swamped with personal work so I basically hibernated and worked into the early morning hours. Somehow because of my crazy hours I forgot my checkout day and slept late that... More

Was this review helpful? Yes
cndlherndon, General Manager at Candlewood Suites Washington, Dulles Herndon, responded to this review

Dear FullTimeTravelerBF, Thank you for writing a wonderful review about your experience with us. As a team, we work together to ensure each and every guest feels special and well taken cared of. Glad to hear we have accomplished that during your stay. Besides the amenities you have already mentioned, please keep in mind that we also offer free use... More

Petaluma, California
Top Contributor
80 reviews 80 reviews
11 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed October 14, 2013

This hotel is only nine miles from the Washington-Dulles Airport, there is Metro nearby as well as many restaurants. Clean! Very clean, desk help is very accommodating, FREE laundry room which was a plus, small workout room and a Cupboard (little store) that supplied one with all they need for a comfortable stay. I was impressed.

Was this review helpful? Yes
cndlherndon, General Manager at Candlewood Suites Washington, Dulles Herndon, responded to this review

Dear BarbDunaway, We are surely delighted to hear that we have impressed you with our service and amenities. Our close proximity to Dulles Airport is an added bonus to our location. If you are exhausted from your travel and needed to rest, you won’t have to travel very far from the airport because we are less than 10 minutes away.... More

Guildford, United Kingdom
Top Contributor
57 reviews 57 reviews
27 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed October 9, 2013

Ticked all the boxes for good business stay near Dulles airport, barely 10 minutes drive from rental car lots or terminal. Good value for the area, very clean, comfortable beds, practical kitchenette, obviously occasional noise from the airport but no real problem. The 'Candlewood Cupboard' is a novel idea, and fitness centre and free laundry will appeal. Oh, nearly forgot... More

Was this review helpful? Yes
cndlherndon, General Manager at Candlewood Suites Washington, Dulles Herndon, responded to this review

Dear Chymron, Thank you for writing a review about your experience with our hotel. We are happy that you were pleased with our amenities and staff. We strive hard to ensure we keep our hotel clean and all our guests happy. We hope to be of service to you again in the future. Please come back and see us again... More

Shenzhen, China
1 review
5 of 5 stars Reviewed October 1, 2013

I stayed at Candlewood Suites for 1 and a half moths. It is clean and the servce is good. The cupboard is open for 24 hours and you can get the thing you want. It is a good place for you to stay long term.

Was this review helpful? Yes
cndlherndon, General Manager at Candlewood Suites Washington, Dulles Herndon, responded to this review

Dear Wei G., It was a great pleasure being of service to you during the month and a half you were in our hotel. We are glad you had a good stay with us. We hope to see you again soon. Thank you for writing us a review. More

Beijing
Contributor
14 reviews 14 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 15, 2013 via mobile

This was an excellent choice from a tired traveller who had just arrived from Beijing. Very close to Dulles. The rooms were very clean and the free laundry was an added bonus. Only complaint was the elliptical machine was not working.

Was this review helpful? Yes
cndlherndon, General Manager at Candlewood Suites Washington, Dulles Herndon, responded to this review

Dear Susan H., We value all the comments we receive from our guests and we thank you for taking the time to write us one. Our housekeeping team works very hard to ensure that our rooms are always spic and span, and so it is always a delight when someone takes notice of that. Thank you! As for our elliptical... More

Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 12, 2013

My partner & I reserved the one bedroom suite & really like the fact that it feels like a comfortable apartment rather than a motel. In terms of budget accomodation, this place is great. Even though Dulles airport is very close, its quiet & homely. My partner & I were originally thinking we would stay at the Staybridge Suites nearby,... More

Was this review helpful? Yes
cndlherndon, General Manager at Candlewood Suites Washington, Dulles Herndon, responded to this review

Dear Ezmae1980, Thank you for writing a review about your experience with us. We are happy that you were comfortable during your stay and that you appreciate the amenities we offer. Besides the free washer and dryer, we also offer a fitness center as well as a business center, open 24 hours. Our gas grills outside in our gazebo are... More

Paw Paw, West Virginia
Top Contributor
98 reviews 98 reviews
39 hotel reviews
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed September 3, 2013

I stayed at the Candlewood Suites for 5 and a half months and cannot speak more highly of them. Princess and Katie take care of you. They were always helpful. The room was well appointed, and I had what I needed. The outdoor grills were a nice touch. If I am in the area long term again, they are my... More

Was this review helpful? Yes
cndlherndon, General Manager at Candlewood Suites Washington, Dulles Herndon, responded to this review

Dear RobRoy47, We appreciate you taking the time to write a review about your stay. We are happy that we were able to leave a good lasting impression on you. We have a team dedicated in ensuring you are taken cared of while you are in our hotel. We hope to be of service to you again in the future.... More

Immenstedt, Germany
1 review
4 of 5 stars Reviewed July 17, 2013

Our son is an intern at VW Headquarter in Reston and so my husband an I have been visiting him. We have been one month at this hotel and have felt very well. Princess and Katie at the frontdesk have been happy, helpful and very nice, the chambermaid makes good work, the flatlet is furnished comfortably and everything what you... More

Was this review helpful? Yes
cndlherndon, General Manager at Candlewood Suites Washington, Dulles Herndon, responded to this review

Dear Astrid H., Thank you for letting us know about your experience with our hotel. It is a delight to know that you were satisfied with your stay and that you will recommend us to other people. I will let our team members know that you appreciate their help during your four-week stay. We hope you get to visit us... More

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Additional Information about Candlewood Suites Washington, Dulles Herndon

Address: 13845 Sunrise Valley Drive, Herndon, VA 20171
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Washington, Dulles Herndon 2*
Number of rooms: 133
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Also Known As:
Candlewood Suites Washington, Dulles Herndon Hotel Herndon
Candlewood Suites Herndon
Candlewood Herndon
Herndon Candlewood Suites

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