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Candlewood Suites Washington, Dulles Herndon

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13845 Sunrise Valley Drive, Herndon, VA 20171
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Candlewood Suites Washington, Dulles Herndon
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Candlewood Suites Washington, Dulles Herndon
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192 Reviews from our TripAdvisor Community

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Traveler rating
    131
    38
    15
    4
    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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1 review
5 of 5 stars Reviewed 5 days ago NEW

Candlewood suites herndon has great friendly staff. I have stayed here couple of occassions and like it very much. Suzette and sonia are very helpful and try to accomodate your needs as much as possible.

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Lawrence, New York
Level Contributor
6 reviews
5 of 5 stars Reviewed 1 week ago

I'm a Youth Counselor at a non-profit organization in NY and visited the DMV area with 20 high school students and 4 Chaperones. Both Sonia and Princess were amazing with the kids, assisted in making us comfortable, the staff was super friendly and welcoming. The suites themselves were "awesome" as the kids described them! We certainly made the right decision... More 

Was this review helpful? Yes
GenerationCo, General Manager at Candlewood Suites Washington, Dulles Herndon, responded to this review

Dear FiveTownsCommunityCn, We are glad you picked our hotel to house you and your students during your college tour. It was a pleasure being of service to you and we will pass your compliments to the team, especially Sonia and Princess. Thank you for writing us a review and we hope to see you again next year! More 

Reston, Virginia
5 of 5 stars Reviewed 1 week ago

We had such a nice relaxed stay. Everyone was very kind and helpful. Suzette, was particularly kind, helpful and friendly. She went out of her way to make sure that we had a good stay and to get us the best rate available. She really made us feel at home. The staff were very quick to respond to every request... More 

Was this review helpful? Yes
GenerationCo, General Manager at Candlewood Suites Washington, Dulles Herndon, responded to this review

Dear M T, We appreciate the wonderful review. We are very happy to be of service to you and we are pleased to know that the whole team, most especially Suzette, made you feel at home during your stay. Please come and see us again soon. More 

Morris Plains, New Jersey
5 of 5 stars Reviewed 2 weeks ago

Great hotel with great staff! First of all of the staff is amazing - Sonia, Suzette and Princess were always so friendly and helpful at the desk. Martha was great at room service! Neat and clean rooms, well kept kitchen and bathroom. Amazing hotel at such reasonable price. A+++++++. Would love to take that spacious suite again!

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GenerationCo, General Manager at Candlewood Suites Washington, Dulles Herndon, responded to this review

Dear ShashiPrakash, We are very happy to read such a fantastic review. The team is ecstatic to hear that you had a great stay. We hope you will keep us in mind next time you visit the area. Thank you so much for taking the time to leave us your feedback. More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Overall amazing stay, peaceful and very well kept. Suzette was the first to greet us and her positive attitude made the stay even more welcoming . I am definitely coming back here for such great service and care!

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GenerationCo, General Manager at Candlewood Suites Washington, Dulles Herndon, responded to this review

Dear Sulema, We are very pleased to hear that you had an amazing stay and hope that you will come back and visit us again. We will make sure Suzette reads your compliments about her. Thank you for leaving us a wonderful review. More 

Glenford, Ohio
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Sonia at the front desk was very friendly and helpful. The room was nice and clean. I would highly recommend this hotel to anyone staying around the Herndon area. This was my first trip to the area and am very glad I stayed at Candlewood Suites.

Was this review helpful? Yes
GenerationCo, General Manager at Candlewood Suites Washington, Dulles Herndon, responded to this review

Dear David1128, Thank you for leaving us an excellent review. We are so delighted to hear that you had a wonderful experience with us. Sonia will be thrilled to hear you mentioned her in your comment. We hope you will keep us n mind next time you are in the area. Thank you for staying at the Candlewood Suites Herndon! More 

Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Check in was a disaster (it took forever) and then my granddaughters tried to play a DVD. We could not get help for a long time. Then they asked a resident to help us out. He spent 40 or more minutes working on it and still did not get it working. We will never stay here again.

Was this review helpful? Yes
GenerationCo, General Manager at Candlewood Suites Washington, Dulles Herndon, responded to this review

Dear Don G, On behalf of our team, we would like to apologize for failing to meet your expectations during your stay. Please know that we have long since addressed the DVD issue in the particular room you were in and we hope that you will give us a chance to change your impression of our hotel and services. Thank... More 

Vero Beach, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Staff was extremely friendly. Especially Sonia at the front desk when I checked in. Room was immaculate. Bed was super comfortable. My stay was short but if I ever need to stay in Herndon, VA again I will definitely be booking a room at the Candlewood Suites!

Was this review helpful? Yes 1
GenerationCo, General Manager at Candlewood Suites Washington, Dulles Herndon, responded to this review

Dear A H, Thank you for taking the time to let us know your experience with us. We are glad to hear you had a comfortable stay with us. We will forward your compliments to Sonia. We are sure she will be ecstatic that you mentioned her name on your review. Hope to welcome you back to our hotel soon.... More 

Chandler, AZ
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The staff at this hotel is exceptional. We stayed here twice in the same trip and each time we were made to feel at home. Candlewood suites is a long term stay hotel with excellent kitchen in the room with refrigerator, microwave, cooking range and stocked with pots, pans, plates etc. The bed was very comfortable and each time the... More 

Was this review helpful? Yes 1
GenerationCo, General Manager at Candlewood Suites Washington, Dulles Herndon, responded to this review

Dear Mughalmali, We are delighted at how pleased you were with our services and our hotel. Thank you so much for pointing out all the wonderful things you liked about our hotel and location. We'd love to welcome you back in hotel, we hope your travel brings you back again in our area. Thank you so much for your feedback. More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Clean but not spacious. Would recommend getting a larger room if you're staying more than one night, or are accommodating 2 + people. Kitchenette was nice. Did find a small roach in the bathroom floor in the morning, so didn't try the free breakfast.

Was this review helpful? Yes 1
GenerationCo, General Manager at Candlewood Suites Washington, Dulles Herndon, responded to this review

Dear R. Sage W, We apologize for any inconvenience you have experienced during your stay. We are always looking to improve our services and we value all of our guests opinions. Just for precautionary measure, we have mentioned your issue to a professional and had our hotel thoroughly inspected. We have found that what you experienced was an isolated incident.... More 

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