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Candlewood Suites Washington, Dulles Herndon

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13845 Sunrise Valley Drive, Herndon, VA 20171
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1 room 1 guest
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Candlewood Suites Washington, Dulles Herndon
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195 Reviews from our TripAdvisor Community

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Traveler rating
    133
    39
    15
    4
    4
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21
19
42
125
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
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Dayton, Ohio
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

Great room, equipped for extended stays (with a kitchen and storage in the room). The room was clean, and the staff was friendly. We only stayed for two nights, but I could see that if I needed to stay for a week, this would be my pick. The staff and management include a lot of extras, such as a lending... More 

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Gloversville, New York
1 review
5 of 5 stars Reviewed 1 week ago

The room was very clean and all my question answered in a friendly manner. This hotel is located centrally to all my customers so not having to drive too far and being able to relax afterwards is very important to me.

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Winchester, Virginia
1 review
5 of 5 stars Reviewed 3 weeks ago

my room was spot less n i had more than enough towels n miss Sonia is a princess.i will be coming back real soon!hallways n hallways bathrooms clean as a whistle.no children runing around n no people hanging around outside

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1 review
5 of 5 stars Reviewed 4 weeks ago

Candlewood suites herndon has great friendly staff. I have stayed here couple of occassions and like it very much. Suzette and sonia are very helpful and try to accomodate your needs as much as possible.

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Lawrence, New York
Level Contributor
6 reviews
5 of 5 stars Reviewed July 27, 2015

I'm a Youth Counselor at a non-profit organization in NY and visited the DMV area with 20 high school students and 4 Chaperones. Both Sonia and Princess were amazing with the kids, assisted in making us comfortable, the staff was super friendly and welcoming. The suites themselves were "awesome" as the kids described them! We certainly made the right decision... More 

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GenerationCo, General Manager at Candlewood Suites Washington, Dulles Herndon, responded to this review

Dear FiveTownsCommunityCn, We are glad you picked our hotel to house you and your students during your college tour. It was a pleasure being of service to you and we will pass your compliments to the team, especially Sonia and Princess. Thank you for writing us a review and we hope to see you again next year! More 

Reston, Virginia
1 review
5 of 5 stars Reviewed July 22, 2015

We had such a nice relaxed stay. Everyone was very kind and helpful. Suzette, was particularly kind, helpful and friendly. She went out of her way to make sure that we had a good stay and to get us the best rate available. She really made us feel at home. The staff were very quick to respond to every request... More 

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GenerationCo, General Manager at Candlewood Suites Washington, Dulles Herndon, responded to this review

Dear M T, We appreciate the wonderful review. We are very happy to be of service to you and we are pleased to know that the whole team, most especially Suzette, made you feel at home during your stay. Please come and see us again soon. More 

Morris Plains, New Jersey
2 reviews
5 of 5 stars Reviewed July 21, 2015

Great hotel with great staff! First of all of the staff is amazing - Sonia, Suzette and Princess were always so friendly and helpful at the desk. Martha was great at room service! Neat and clean rooms, well kept kitchen and bathroom. Amazing hotel at such reasonable price. A+++++++. Would love to take that spacious suite again!

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GenerationCo, General Manager at Candlewood Suites Washington, Dulles Herndon, responded to this review

Dear ShashiPrakash, We are very happy to read such a fantastic review. The team is ecstatic to hear that you had a great stay. We hope you will keep us in mind next time you visit the area. Thank you so much for taking the time to leave us your feedback. More 

1 review
5 of 5 stars Reviewed July 21, 2015

Overall amazing stay, peaceful and very well kept. Suzette was the first to greet us and her positive attitude made the stay even more welcoming . I am definitely coming back here for such great service and care!

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GenerationCo, General Manager at Candlewood Suites Washington, Dulles Herndon, responded to this review

Dear Sulema, We are very pleased to hear that you had an amazing stay and hope that you will come back and visit us again. We will make sure Suzette reads your compliments about her. Thank you for leaving us a wonderful review. More 

Glenford, Ohio
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 14, 2015

Sonia at the front desk was very friendly and helpful. The room was nice and clean. I would highly recommend this hotel to anyone staying around the Herndon area. This was my first trip to the area and am very glad I stayed at Candlewood Suites.

Was this review helpful? Yes
GenerationCo, General Manager at Candlewood Suites Washington, Dulles Herndon, responded to this review

Dear David1128, Thank you for leaving us an excellent review. We are so delighted to hear that you had a wonderful experience with us. Sonia will be thrilled to hear you mentioned her in your comment. We hope you will keep us n mind next time you are in the area. Thank you for staying at the Candlewood Suites Herndon! More 

Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed July 13, 2015

Check in was a disaster (it took forever) and then my granddaughters tried to play a DVD. We could not get help for a long time. Then they asked a resident to help us out. He spent 40 or more minutes working on it and still did not get it working. We will never stay here again.

Was this review helpful? Yes
GenerationCo, General Manager at Candlewood Suites Washington, Dulles Herndon, responded to this review

Dear Don G, On behalf of our team, we would like to apologize for failing to meet your expectations during your stay. Please know that we have long since addressed the DVD issue in the particular room you were in and we hope that you will give us a chance to change your impression of our hotel and services. Thank... More 

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