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Candlewood Suites Washington, Dulles Herndon

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13845 Sunrise Valley Drive, Herndon, VA 20171
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Candlewood Suites Washington, Dulles Herndon
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182 Reviews from our TripAdvisor Community

Traveler rating
    123
    37
    15
    4
    3
See reviews for
16
18
41
119
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Any
English first
  • All months
    (182)
  • Mar-May only
    (54)
  • Jun-Aug only
    (40)
  • Sep-Nov only
    (42)
  • Dec-Feb only
    (46)
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Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW

I can not get over how nice the staff is here at this location. I will continue to come here every time I visit. I want to name everyone on the staff from the front desk, the facilities staff and the cleaning staff they always know my name and have a friendly greeting. All sections of the staff are completely... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 1 week ago

I stayed there for about 20 days. It is very nice place with great customer service, particularly Ibrahim who works the front disk. He helped a lot such as with area discovering and other things. I recommend it

Was this review helpful? Yes
New York City, New York
1 review
3 of 5 stars Reviewed 2 weeks ago

Got my flight cancelled and was looking for a hotel. Most hotels were fully booked but then came Abraham who works at the front desk and able to accommodate my stay. Really great customer service and especially Abraham.

Was this review helpful? Yes
Herndon, Virginia
1 review
5 of 5 stars Reviewed 2 weeks ago

I am a frequent visitor to this hotel. Even my company employees who visit here stay in this hotel. Its a very convenient location from my office as well as the airport. Abraham at front desk is a friendly person and very easy to talk to.

Was this review helpful? Yes
Colorado
Top Contributor
50 reviews 50 reviews
17 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 2 weeks ago

If all you're looking for is a clean room with a TV then this is the place for you. If you are a frequent traveler, the lack of amenities will leave you disappointed. My biggest beef, no hotel shuttle. I've never stayed at an airport hotel that can't get you to the airport. Very disappointing to say the least. Other... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites Washington, Dulles Herndon, responded to this review

Dear Gruffco, Thank you for taking the time to write your review following your recent stay. We take all feedback from our guests seriously. It helps us gauge what we are doing right and what we need to improve on. We are truly sorry for the falling short of your expectations and regret the level of service you received was... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 28, 2015

It was a great experience to live inside a suite that includes every things like kitchen staff. The reception available there to help you especially Abraham who can give you a good price. There are two kinds of rooms.

Was this review helpful? Yes 1
GenerationCo, General Manager at Candlewood Suites Washington, Dulles Herndon, responded to this review

Dear Ali A., Thank you leaving us a feedback about your stay. We are delighted to hear that you enjoyed our fully-equipped kitchenette. We'll be sure to share your comments to Abraham. We hope to see you again soon. More 

Bengaluru (Bangalore), India
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 10, 2015

Its very nice to stay and facilities are very good.I recommend people to stay with pleasure. its near to shopping and other tourism places are located with in the city. gym,24hrs water facility and customer service is excellent.

Was this review helpful? Yes 1
GenerationCo, General Manager at Candlewood Suites Washington, Dulles Herndon, responded to this review

Dear Pulaparthi, We appreciate you taking the time to write us a review. We hope to be of service to you again soon. More 

Bengaluru (Bangalore), India
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 10, 2015

I stayed in this hotel for 4 months.This place is great to stay because of the well equipped kitchen,Clean rooms,Gym,Parking,Washing Machines,Laundry and internet and especially excellent customer service and staff.They are very helpful and friendly.They make your stay very comfortable.I was introduced to the weekend manager 'Dan Pe' who made my stay very comfortable in all my visits.He is the... More 

Was this review helpful? Yes 1
GenerationCo, General Manager at Candlewood Suites Washington, Dulles Herndon, responded to this review

Dear RambabuArji, We always treat our guests like family and we are very delighted to hear that we made you feel at home during your four-month stay. We hope this won't be the last time that we get to be of service to you. Please come back and see us again soon. More 

1 review
5 of 5 stars Reviewed April 7, 2015

In my second travel to USA I found the place is friendly, cleaned and most important easily accessible to my office. I stayed in Candlewood located in Herndon near about 2 months. The very first day I was greeted by Katie at the front desk with a warm friendly smile. I was feeling bored during weekend and then my colleagues... More 

Was this review helpful? Yes
GenerationCo, General Manager at Candlewood Suites Washington, Dulles Herndon, responded to this review

Dear Koushik S., We are very pleased to be given an opportunity to be of service to you and your colleagues. It is a delight to hear that we have made your stay very special. We hope you will keep us in mind next time you are in the area. Thank you so much for writing us a review! More 

Herndon, Virginia
1 review
5 of 5 stars Reviewed March 30, 2015

Was traveling first time to USA, and found this place near to my office. On my first day met the weekend manager 'Dan Pe' who made my stay very comfortable. Have never met a person who treats his guest like a family and takes care of them with all kindness. It is not only the place but also the people... More 

Was this review helpful? Yes
GenerationCo, General Manager at Candlewood Suites Washington, Dulles Herndon, responded to this review

Dear Mirtunjay, We are very happy to hear that you had a great stay. We will be sure to pass along your compliments to Dan. Thank you for taking the time to write us a review. More 

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