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The Westin Washington Dulles Airport

#11 of 20 Hotels in Herndon
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2520 Wasser Terrace, Herndon, VA 20171
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The Westin Washington Dulles Airport
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The Westin Washington Dulles Airport
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457 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Westin Washington Dulles Airport
See the most recent reviews
Toulouse, France
Reviewer
4 reviews 4 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed March 25, 2015

The rooms are average size for an American hotel. The design must go back to the 1990, everything is beige or brown. If you are on a business trip, don’t even think about to stay there. There is no closet, just a cloth rail around 50 cm above the floor and in between you have the safe. No way to... More 

Was this review helpful? Yes 2
TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for taking the time to provide me with your feedback. It appears you were placed in an accessible room which is a specific design without proper explanation from our front desk staff as to what that room is equipped with. I will certainly pass on your feedback to our Department Managers so we can take the steps to... More 

Virginia
Top Contributor
247 reviews 247 reviews
25 hotel reviews
159 helpful votes 159 helpful votes
5 of 5 stars Reviewed March 11, 2015

I love these Westin (near airport) locations. This first class hotel has it all and makes it so easy driving in, keeping car under cover and away from the elements, shuttles to and from the airport. We often leave vehicles for extended stays after a night stay and a return night stay. So easy and convenient.

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TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for your recent stay with us and for your five star rating. I was happy to hear we met all your needs during your stay and our convenient location to the Airport and regular scheduled complimentary shuttle service made your stay a wonderful one. Again, thank you for sharing your feedback, we look forward to the opportunity of... More 

United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 9, 2015

This hotel is quite nice, which is impressive because it generally costs very little to stay there. The bed and shower were amazing. The staff was very friendly and the food in the bar was good. The free airport shuttle was perfectly on time both ways. There really isn't anything near the hotel, but that's to be expected for an... More 

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TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for sharing your positive experience at the Westin Dulles with fellow travelers online. I’m glad you enjoyed your stay here and were impressed with our hotel, service and the many amenities we provide for our guests’ comfort. I appreciate your compliments about our staff. However, I was sorry to hear that you had some issues with the Wi-Fi... More 

London
Top Contributor
101 reviews 101 reviews
67 hotel reviews
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed March 8, 2015

I stayed here for 1 night before my flight back to the UK which is in the evening. The hotel offers shuttle busses to a little town nearby where you can find many places to eat. They also offer busses to the Air and Space Museum which is outstanding. So I took full advantage of both destinations. The rooms are... More 

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TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for taking the time to share your recent experience at the Westin Dulles. I’m glad you enjoyed your overnight stay with us, and that your room and the other hotel amenities met your expectations. I’m especially happy to hear that you were able to take advantage of our shuttle service and enjoy the nearby attractions. I hope you... More 

Syracuse, New York, United States
Top Contributor
77 reviews 77 reviews
24 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed March 5, 2015

Stayed 2 nights for work. The hotel is super clean and the staff bends over backwards to make you feel like a guest and they provide true hospitality. Free parking in the garage out back. Breakfast buffet is a little pricey at $16 but is good if you are in a hurry. The rooms are updated super clean and quiet.... More 

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TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Dear Syracuse_12, Thank you for your comments regarding your recent stay at the Westin Dulles. Your review was a pleasure for us to read and we were delighted to learn that our clean accommodations and facilities impressed you. I am glad that the service provided by our associates surpassed your expectations and thank you for highlighting our scheduled shuttle service.... More 

Fort Worth
Top Contributor
133 reviews 133 reviews
32 hotel reviews
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed February 28, 2015

The Westin by Dulles appears very new from the exterior and interior It has a shuttle to the airport but cabs don't stay close and appear unwilling to leave the Dulles que so transportation is tougher and staff couldn't offer much retail wise within walking distance (so absent a car, you are stuck on property) Food area is nice but... More 

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TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Dear Travelbum2005, Thank you for staying at the Westin Dulles. I appreciate your detailed review but was disappointed to know that you were not too happy with the transportation and the food that was served to you during your stay. I sincerely apologize for this inconvenience and will look into this issue and bring it to my concerning departments notice.... More 

Duluth, Georgia
1 review
3 of 5 stars Reviewed February 18, 2015

The hotel is clean and new, but the service and amenities are not up to par with most Westin's in big cities. The hotel is more like a Sheraton. I much prefer the Westin in Reston. There was a bit of a snafu at check-in where we received our keys but were given the wrong room number. Things need to... More 

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TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Helen, thank you and I appreciate your comments regarding your experience at the Westin Dulles. We pride ourselves in delivering exceptional service at the highest level of brand standards. I apologize we did not meet that level for your stay. We will review our check in procedures with our front desk which is relatively a new staff and continue training... More 

Palatine, Illinois
Top Contributor
58 reviews 58 reviews
13 hotel reviews
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed February 17, 2015

My flight was cancelled so I stayed here overnight unexpectedly. The hotel was clean, staff at check in were quick and patient dealing with the snowed in customers. It served the purpose well but the room was a little smaller than most other Westins. This was fine for me though and all other amenities were there I needed. The only... More 

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TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Dear ROIofLife, We appreciate you taking the time to write a review about your recent stay's experience at the Westin Dulles. I was sorry to hear your flight was cancelled at the last minute, and had to stay in Washington overnight. However, it was a pleasure to read that we were able to make it a pleasant experience once you... More 

Tampa, Florida
Senior Contributor
46 reviews 46 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed February 15, 2015

Westons are know for service and this bust location near Dulles is on top of their game and hitting home runs for customer service. From the efficient and polite front desk team to the Bell Captain and Shuttle Drivers and the folks in the bar and maids...they all are great! This is a great place to stay when on business... More 

Was this review helpful? Yes
TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Dear Steve H, Thank you for sharing your stay experience online and I was extremely pleased to read your kind words regarding the excellent service our staff provided during your stay. We have excellent facilities for all your relaxing needs, however it means very little unless our associates match it with world class service. I am glad to hear they... More 

Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed February 6, 2015

Being stranded at Dulles at 11:00 PM, without bags and forced to stay overnight, could have been a horrible experience if it wasn't for the service of the overnight team at the hotel! Cheerful when we arrived at 11 PM and departed at 6:30 AM, Kate and her associates couldn't have done more to make our experience enjoyable. Many thanks!

Was this review helpful? Yes
TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

On behalf of our staff, I thank you for taking the time to post your kind review. I was sorry to hear about your experience at the Airport, but I’m glad you chose us for your overnight stay and that the staff, especially Kate, was able to turn your stressful time into a pleasant stay experience. I look forward to... More 

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