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The Westin Washington Dulles Airport

#12 of 20 Hotels in Herndon
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2520 Wasser Terrace, Herndon, VA 20171
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1 room 1 guest
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The Westin Washington Dulles Airport
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510 Reviews from our TripAdvisor Community

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Traveler rating
    229
    174
    58
    21
    28
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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    (129)
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There are newer reviews for The Westin Washington Dulles Airport
See the most recent reviews
California Desert, California
2 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I'm looking for the pros of this hotel and I can't find any. Seriously, the service is the worst I've ever experienced. The hallways are narrow claustrophobic, and scary at night. The toilets don't flush, they came twice to "fix" it, still didn't work. Rooms weren't cleaned for two days in a row. I overhead one of the staff saying... More 

Was this review helpful? Yes 10
TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

First and foremost, we would like to thank you for staying with us. We strive to give the best service to our guests and it's apparent that we fell short with your stay. We greatly value all feedback from our guests as it helps us to continually improve our services. Please accept my most sincerest apologizes for the inconveniences caused... More 

Level Contributor
1 review
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Not recommended, had a terrible experience. Saw the pictures online it looked like it had great views, was part of a group that took a total of 42 nights, all but one were facing the garage side. Most rooms were not cleaned, Broken toilets the list just goes on.

Was this review helpful? Yes 11
TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for your comments which was extremely concerning to me. It always saddens me to hear such feedback as this is far from the image that we like to portray to guests like yourself. We are sorry that you were unable to enjoy your stay and I have alerted my housekeeping and maintenance team regarding your observations and concerns.... More 

Brooklyn, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Stayed here with friends and family. 14 rooms and everyone had issues. One walked in and the place stunk, one walked in and the lights didn't work. One had issues with the toilet and another with no room service. One couldn't get a crib for the baby, claimed that they don't have. This is a business hotel near the airport,... More 

Was this review helpful? Yes 15
TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

I apologize you were not satisfied with your stay. All rates for hotel stays especially discounted rates have terms and conditions approved by the customer at time of booking. I appreciate your feedback on our level of service and I will be sure to address with our leadership team. Regards Linda Tierney General Manager Westin Washington Dulles More 

Houston, Texas
Level Contributor
44 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I never stay at a hotel at the airport but we had a 5am flight which meant getting up at 3AM. The hotel was a bargain at 75.00 per night (maybe a special) and it was a wonderful hotel. I am reading other reviews and tranquil is appropriate. They had a great restaurant and bar with great service. Maybe it's... More 

Was this review helpful? Yes 1
TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for choosing the Westin Dulles for your accommodation needs and that you found us to be of great value. Many of our guests stay here just for a night to catch a flight next morning like yourself. We are pleased to know that you were highly satisfied with the service provided, especially at the restaurant and the bar... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Very good clean and comfortable hotel I like the rooms as well as the gym Location is perfect for traveling to airport Very nice bar for the evenings Shuttle to the airport and back free of charge Very good breakfast but expensive Close to town center so location is very good

Was this review helpful? Yes 1
TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for your honest feedback with fellow online viewers about our property. I am so pleased you enjoyed your stay at the Westin Dulles and your comments were great to read. We are happy to know that you liked our room, as well as, the gym and found our location to be perfect for your needs. We are also... More 

scotland
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Our visit was fabulous from the moment we arrived! The reception staff did everything they could to make our stay five stars! They offered an upgrade to a room on the top floor with stunning views. The room was better than expected and the breakfast was amazing! A fabulous start to our stay in the States!

Was this review helpful? Yes 1
TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for your perfect 5 star rating regarding your experience at the Westin Dulles. We take great pride in delivering excellent customer service and comments like yours assures me that we are on the right track. It is our pleasure to have upgraded your room and making your stay a memorable one. We are also glad to know that... More 

Orlando, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 weeks ago

The hotel lobby and room present a pleasant, clean, relaxing, comfortable atmosphere. The restaurant is absolutely fabulous! Their seafood was fresh and top notch! I look forward to staying here again.

Was this review helpful? Yes 2
TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for the wonderful feedback about your recent stay at the Westin Dulles. I am highly delighted to know that you loved your pristine accommodation we provided and also the lobby of our hotel. We appreciate your great comments about our restaurant as well as the food served. Thank you again for your business and we are happy that... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Visited the hotel with my boyfriend for the weekend, Place is very clean and in a good condition, the amenities in the room are nice, bed was really comfortable. we had a couple drinks and delicious dinner, Excellent service , Thank you :-) and the shuttle guys are the best, very helpful and sweet. Thank you so much,

Was this review helpful? Yes 3
TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for staying with us at the Westin Dulles and for the wonderful feedback about your weekend stay. We appreciate you mentioning how much you and your boyfriend enjoyed you stay with us. I am pleased to read that you liked your immaculate accommodation, all the in-room amenities we provided as well as the food we served. We take... More 

hawaii
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 24, 2015

This hotel is so beautiful and tranquil for being so close to the airport. The front office staff was so accomidating. I had forgot my phone charger and the gentelman at the front desk let me borrow his for a few hours. The bartenders are so friendly and love to talk to the customers. Everyone at the hotel knows your... More 

Was this review helpful? Yes 1
TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for sharing such gracious review of your visit to the Westin Dulles while on business. I am glad to know that your room overlooking the fountain was just perfect and the highlight of your stay. We are very proud of our crew for having the passion for providing great service daily and am glad you recognized their friendly... More 

Frankfurt, Germany
Level Contributor
68 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed July 24, 2015

I randomly picked this airport hotel over the other airport hotel at Dulles, and I enjoyed my short stay there. Location: The hotel is about 5min drive from the arrival terminal. Hotel: spacious room, nicely decorated and clean Staff: very friendly and helpful Food: I only had breakfast at the hotel and there is a good selection of items (breakfast... More 

Was this review helpful? Yes 1
TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

We always love hearing from our guests so thank you for taking a moment to tell us about your stay at the Westin Dulles. Your nice comments about our shuttle service, convenient location and courteous staff is well appreciated. It is great to know that you loved the breakfast offerings and also our well maintained property. It brings us great... More 

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