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The Westin Washington Dulles Airport

4.0 of 5 2520 Wasser Terrace, Herndon, VA 20171
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The Westin Washington Dulles Airport
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The Westin Washington Dulles Airport
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427 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Westin Washington Dulles Airport
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NYC
Senior Contributor
37 reviews 37 reviews
33 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed November 18, 2014

This Westin lacked the elegant panache of its brethren in Reston, BWI and Annapolis. The rooms felt tired (it didn't help that we were initially put in a room that hadn't been properly cleaned) and property itself felt like it was a second thought. I wonder if this was another hotel that had been repurposed by Westin? That's how it... More 

Was this review helpful? Yes
TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Dear babettetravels, Thank you for choosing to stay at Westin Dulles with your family last month. I appreciate your candid review, even though it was not a positive one. I would like to start off by offering you my personal apologies for the inconvenience you have undoubtedly been caused. Thank you for bringing your observations to my attention. I will... More 

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 13, 2014

we had a 12 hr layover in Washington DC and decided to stay at the westin. I loved it. So clean and so quiet. Loved they had a free shuttle to the airport. The staff was so helpful and pleasant. I would stay there again and recommend anyone to go there.

Was this review helpful? Yes
TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Dear Katelyn K, Thank you so much for your terrific feedback and I am glad you enjoyed your stay at The Westin Washington Dulles Airport. We are one of the few area hotels that offer complimentary shuttle service to the airport. I am pleased we were able to make your experience a comfortable one. Thank you for recognizing my staffs’... More 

San Diego, California
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed November 12, 2014

If you are passing through Dulles and need a hotel for the night, this hotel is a great option. There really isn't much else around (walking distance) and it is fairly outside of Washington, DC so if your goal is sightseeing, you may want to be closer to the city. My purpose was an overnight stay for travel. For this,... More 

Was this review helpful? Yes
TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Good Day TravelerNaomi, Thank you for your recent overnight stay with us. Many of our guests are here for a quick stay and we are happy that we were able to meet and exceed your expectations during your quick visit. I am glad to know that you had a comfortable night with us and you were satisfied with our facilities... More 

Silver Spring, Maryland
Contributor
19 reviews 19 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 11, 2014

I cannot say enough good things about this beautifully managed and maintained Starwood Hotel. I first visited it during opening week five years ago and it has been the "Jewel In the Crown" of Starwood Hotels in the metro Washington, DC area. Actually, the hospitality of all the staff is extraordinary starting with Roland, Charlie, Jini in Reception; and, Michael,... More 

Was this review helpful? Yes 1
TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Good Day SpecialVistas, WOW! I am grateful for your return to the Westin Dulles hotel and thank you for being supportive and posting your positive remarks about your experience here. As great as it is to have a beautiful new facility here, it is really the staff that makes our hotel what it is, and they strive to go above... More 

Minneapolis
Senior Contributor
47 reviews 47 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 11, 2014

We were in D.C. visiting friends and had an early departure from Dulles and found the Westin most conveniently located. The hotel was perfect. Quiet, extremely comfortable, large bathroom, nicely appointed rooms. Staff were most helpful. We got the AAA breakfast package and it was a great start to the day - very good breakfast buffet. New silver line metro... More 

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TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Dear jmm2, Thank you for your wonderful review and I am so pleased you enjoyed your recent trip to the Washington DC area and surroundings of Westin Dulles Hotel. I was absolutely delighted to hear how much you enjoyed your stay with us while meeting your friends and thank you for your complimentary comments about our helpful staff, spacious room... More 

Bristol, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 of 5 stars Reviewed October 28, 2014

The hotel is close to the airport - 10 mins by hotel shuttle. Fine for a night lay-over between flights. Bar and Bar Food was fine and reasonably priced - idea for a quick bite and a beer. Quiet and friendly.

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HotelMngerGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for taking the time to write about your experience at the Westin Dulles. We take great pride in delivering excellent service and comments like yours assures me that we are on the right track. We do hope to welcome you back very soon. Be Well, Be Westin Yours in hospitality, Linda Tierney General Manager Westin Washington Dulles Airport... More 

London, United Kingdom
Top Contributor
75 reviews 75 reviews
72 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed October 19, 2014

The hotel is very close to the airport, but is set in a quiet location. The hotel has a free car park and the staff are all very helpful, friendly and professional. The rooms are very spacious and well maintained.

Was this review helpful? Yes
HotelMngerGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for your review. I was absolutely delighted to hear how much you enjoyed your stay with us and thank you for your complimentary comments. We do hope to welcome you back very soon. Be Well, Be Westin Yours in hospitality, Linda Tierney General Manager Westin Washington Dulles Airport Hotel More 

Seagrove, North Carolina
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 18, 2014

Just spent 3 nights at the Westin Dulles. The room was very clean and comfortable. Starbucks in room was nice. It is conveniently located to the offices and shopping in the Frying Pan Road area. The area is a mix of residential and business. Good place for your afternoon walk.

Was this review helpful? Yes
HotelMngerGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for your review and I am so pleased you enjoyed your recent trip to the Washington DC area and surroundings of Westin Dulles Hotel. I was absolutely delighted to hear how much you enjoyed your stay with us and thank you for your complimentary comments about our convenient location . We do hope to welcome you back very... More 

Triangle, Virginia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 4, 2014

Chose this hotel because it was near the airport and had a shuttle every half hour. Check in was quick and easy, staff friendly and helpful. Room was very nice, bed comfortable and rooms were very quiet. Would definitely stay again.

Was this review helpful? Yes
HotelMngerGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for choosing to stay with us and posting your wonderful review. We take pride in our operations by providing a clean hotel with exceptional friendly service for all our guests. Thank you once again and we look forward to your return visit soon. Be Well, Be Westin Yours in hospitality, Linda Tierney General Manager More 

Temple Hills, Maryland
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 1, 2014

I definitely will be returning, if the quality of service remains the same and the price is right. The customer service was wonderful!! They were very courteous, attentive, and expeditious. The room and bathroom were very clean and comfortable. Little amenities after coming from the airport such as bottled water was nice and convenient and the rain shower head was... More 

Was this review helpful? Yes
HotelMngerGM, General Manager at The Westin Washington Dulles Airport, responded to this review

It is great to hear you enjoyed your stay here at the Westin Dulles. Many of our guests stay here after coming from the airport like yourself due to our location . We offer extremely quiet rooms throughout the hotel with our Westin Heavenly Beds to provide a very relaxing experience for our guests. We take great pride in delivering... More 

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Additional Information about The Westin Washington Dulles Airport

Address: 2520 Wasser Terrace, Herndon, VA 20171
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Westin Washington Dulles Airport 4*
Number of rooms: 314
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Also Known As:
The Westin Washington Dulles Airport Hotel Herndon
Hotel Style:
#2 Green Hotel in Herndon
#9 Family Hotel in Herndon
#9 Romantic Hotel in Herndon
#12 Business Hotel in Herndon

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