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All 20 Herndon hotels

The Westin Washington Dulles Airport

4.0 of 5 Hotel   |   2520 Wasser Terrace, Herndon, VA 20171
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The Westin Washington Dulles Airport
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80%
Ranked #11 of 20 hotels in Herndon
GreenLeadersSilver level
A recent review
5 of 5 stars Reviewed June 1, 2014
Barb C Aurora, Ohio
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386 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Westin Washington Dulles Airport
See the most recent reviews
Aurora, Ohio
Senior Contributor
33 reviews 33 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 1, 2014

We were visiting DC with all our adult family members with their spouses and were pleasantly surprised with the décor which was very soothing. Our rooms appeared to be brand new in décor and the rain head spa shower was fantastic. We enjoyed the free WIFI and were thrilled with the direction on getting to the metro in the horrendous... More

Was this review helpful? Yes 3
HotelMngerGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for your review and I am so pleased to hear you enjoyed your stay at the Westin Dulles. Your compliments were a pleasure to read. I am delighted to hear you were thoroughly spoiled by our team and we look forward to welcoming you back very soon. Be Well, Be Westin Yours in hospitality, Linda Tierney General Manager... More

Washington, DC
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed May 28, 2014

We have used the Westin Dulles to house Virginia Military Institute Cadets from out-of-state waiting for their outbound flights. I have also stayed there on occasion. The hotel desk has been extremely accommodating to the Cadets and me, assisting with their flight arrangements and seeing that they get to the airport on time. It is a very nice hotel with... More

Was this review helpful? Yes 2
HotelMngerGM, General Manager at The Westin Washington Dulles Airport, responded to this review

I am grateful for your return to the Westin Dulles hotel and thank you for your positive remarks about your experience here. As great as it is to have a beautiful new facility here, it is really the staff that makes our hotel what it is, and they strive to go above and beyond to welcome every guest who walks... More

Boulder, Colorado, United States
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed May 22, 2014

Normally I really like Westins. It must just be this one in particular, or at least I hope so since I'm traveling a lot for work this year. This hotel is advertised as having free wifi and a swimming pool. In fact, you have to pay for the wifi, and the swimming pool is only open a few hours a... More

Was this review helpful? Yes 2
Linda T, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for your feedback. We do offer many rates that include wifi but we do not advertise free wifi throughout the hotel although we do offer free high speed internet in our lobby and complimentary use of our business center. Due to Section 69.1-3-8 of the Fairfax County Code of Ordinances here in Virginia a lifeguard is required by... More

Contributor
12 reviews 12 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 21, 2014

Westin Washington Dulles Airport hotel staff is always a pleasure to work with, I have been coming there annually for about 4 years. The customer service at the front desk, bell service and food staff is awesome and the food is good!

Was this review helpful? Yes 3
HotelMngerGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for your review. I was absolutely delighted to hear how much you enjoyed your stay with us and thank you for your complimentary comments. We do hope to welcome you back very soon. Be Well, Be Westin Yours in hospitality, Linda Tierney General Manager Westin Washington Dulles Airport Hotel More

Gaithersburg, Maryland
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 19, 2014

I was here for a convention event, so I spent the weekend in the hotel. Willingly gave me early check in and an hour late check out. Very clean, comfortable, modern furnished room. Friendly and attentive staff throughout the hotel. Fresh and abundant hot buffet breakfast in the comfy and bright restaurant. I did not use the pool or exercise... More

Was this review helpful? Yes 3
HotelMngerGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for your feedback with fellow online viewers. I am so pleased you enjoyed your stay at the Westin Dulles and your comments were wonderful to read. We look forward to welcoming you back soon. Be Well, Be Westin Yours in hospitality, Linda Tierney General Manager Westin Washington Dulles Airport Hotel More

McLean, Virginia
Senior Contributor
24 reviews 24 reviews
23 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed May 19, 2014

Overall, the only hard product that made this hotel a Westin is probably its lobby. I kind of don't see the "heavenly bed" here. I tend to rate this hotel 3 stars but the hotel staff really stepped this place up. First of all, for all these "standarized" "westins and Sheratons", they are all pretty much the same. The only... More

Was this review helpful? Yes 2
HotelMngerGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for taking the time to write about your experience at the Westin Dulles. Please accept my sincere apology about the beds. We will certainly look into it and make sure they are up to heavenly standards. We take great pride in delivering excellent service and comments like yours assures me that we are on the right track. We... More

2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 17, 2014

Im not here to make the hotel look bad. Im here to give the hotel a chance to improve their service. We were on our way to visit Dubai for the summer and we decided to stay at the Westin Hotel. I have to say they have poor customer service. The service was not as expected from a well known... More

Was this review helpful? Yes 2
HotelMngerGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for your review. I was so sorry to read your comments and I would like to start by offering you my personal apologies for the inconvenience you have undoubtedly been caused as we truly take pride in our guest service here at the Westin Dulles. . I will certainly follow up your comments with both my Front Office... More

Virginia Beach, Virginia, United States
Contributor
12 reviews 12 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 13, 2014

This hotel is a Westin so it has all the benefits of this chain. This hotel has a free shuttle to and from the airport and is easy to use. The people are very friendly and is very close to Dulles Airport (IAD). The only down side is that there is very little else around the hotel. But if you... More

Was this review helpful? Yes 4
HotelMngerGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for your review. I was absolutely delighted to hear how much you enjoyed your stay with us and thank you for your complimentary comments. We do hope to welcome you back very soon. Be Well, Be Westin Yours in hospitality, Linda Tierney General Manager Westin Washington Dulles Airport Hotel More

Embden, Maine, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 30, 2014

We were allowed an early check in which was very nice. One of the reasons we choose this hotelwas because of the pool and hot tub. Was told the pool was not working but the hot tub was. The jets in the hot tub were broken so all you could do was sit in a tub of hot water. Also... More

Was this review helpful? Yes 2
HotelMngerGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you so much for sharing your recent review of the Westin Dulles. We are so glad to hear that you enjoyed your time with us. Unfortunately, the pool was under maintenance during your stay and I am so sorry about that. We hope to have another opportunity to welcome you back to our hotel soon. Be Well, Be Westin... More

Auburn, Massachusetts
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 30, 2014

Upon arriving the front desk was semi helpful when I needed to get to another location. Lots of Toll roads that could have been avoided. Walking to our room there was a plate of food outside someone s room which was there still in the morning. If I wanted to use the internet I had to pay ten dollars a... More

Was this review helpful? Yes 2
HotelMngerGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for your review which I was extremely concerned to read. I am just so sorry for the inconvenience you had to face and I would like to offer you my personal apologies for this. Thank you for bringing this to may attention and I will certainly be following up on your feedback with the Heads of Department concerned.... More

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Additional Information about The Westin Washington Dulles Airport

Address: 2520 Wasser Terrace, Herndon, VA 20171
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Westin Washington Dulles Airport 4*
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Also Known As:
The Westin Washington Dulles Airport Hotel Herndon

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#2 Green Hotel in Herndon #7 Romantic Hotel in Herndon #9 Family Hotel in Herndon #12 Business Hotel in Herndon
Hotel Class
Official Description (provided by the hotel)
Enjoy the comfort of Westin, only minutes from Dulles Airport. In addition to a convenient location and comfortable hotel rooms, our hotel provides amazing meeting and event space. ... more   less 
Number of rooms
314

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