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The Westin Washington Dulles Airport

#11 of 20 Hotels in Herndon
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2520 Wasser Terrace, Herndon, VA 20171
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The Westin Washington Dulles Airport
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557 Reviews from our TripAdvisor Community

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Morgantown, West Virginia
Level Contributor
146 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is super convenient if you're flying in or out of Dulles, but it is also convenient if you want to visit the DC area and don't want to dig too far into the city with your own car. They offer a 24/7 shuttle to the airport as well as an airport to a nearby Metro station. Parking is... More 

Helpful?
Thank eightwednesday
ManagerX1, General Manager at The Westin Washington Dulles Airport, responded to this review

It is great to read how much you enjoyed your stay at the Westin Washington Dulles Airport. Many guests stay here the night before a long flight like yourself. We are proud to offer the best accommodations with our Westin Heavenly Beds and great in-room amenities to provide a very relaxing experience before a long journey. I am also glad... More 

Svaneke, Denmark
Level Contributor
52 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Stayed a single night after winter storm Jonas. A really nice classic hotel. Big room with a very comfortable bed. I am going to enjoy my 20 hour stay. Going to the Air and Space Museeum tomorrow and they have a free schuttle. Food is good and staff is friendly and helpful.

Helpful?
Thank kimbiel-nielsen
ManagerX1, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for taking the time to write about your positive experience at the Westin Washington Dulles Airport. We are glad you liked our property, complimentary shuttle service and your accommodations as well. It is also nice to read that you liked our friendly service and that you were impressed with the food we served. It was a pleasure to... More 

Addis Ababa, Ethiopia
1 review
2 of 5 stars Reviewed 2 weeks ago via mobile

I am stuck in this hotel because of 2016 snow storm. It is not my first time to stay in this hotel . I like the way reception and airport shuttle drivers treat us , but the food is horrible especially the breakfast . I even asked if I can get something from kitchen but the waitress told me I... More 

Helpful?
Thank Elias s
ManagerX1, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for being our guest and for your review. I apologize that we did not provide the responsive service you should have received from us. Our staff normally does a terrific job in providing attentive service so I'm sorry that failed in doing so during your visit. At your convenience please contact the Manager on Duty to alert them... More 

MD
Level Contributor
106 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

We booked this hotel about three weeks in advance to ensure we had a suite with two rooms to accommodate our daughter, along with a crib for her. On arrival we were told they did not have our mini-suite. Nor did they have our reservation. A manager finally sorted out the mess and we got what we needed. Fairly sure... More 

Helpful?
Thank Jethrosdad
ManagerX1, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for your constructive feedback. Regarding the reservation issue I apologize on behalf of my front desk team for the room not being ready and for you having to wait. We offer no excuses for this mix-up and apologize for the inconvenience you and your family were put through. I will look into this to see what went wrong.... More 

Springfield,MO
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Just stayed 14 hours on a layover. The indoor pool was nice for kids and the bar was pretty nice (expensive but typical) -- On site food is lacking and there's not much to walk to. Room service was sub-par.

Helpful?
Thank Roger W
ManagerX1, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for choosing to stay with us. We are glad to read that you liked the bar and the pool. We appreciate your observations and concerns regarding the food, our service and location. Thank you for your valuable comments, and we hope to have another opportunity of welcoming you back soon. Be Well, Be Westin Yours in hospitality, Linda... More 

Washington DC, District of Columbia
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My GF and I stayed here for three nights over New years Eve. The hotel is nice and secluded. Ample FREE parking in a parking lot connected to the hotel. Check in was a breeze and we had no issues with the actual room. But we did notice the maid/housekeeping service wasn't the most professional. Our room was cleaned thoroughly... More 

Helpful?
Thank rcperkins82
ManagerX1, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for taking the time to give us your detailed review. We are happy to hear you liked our property, complimentary parking and our check-in service as well. However, we are sorry for the housekeeping issues you experienced with regards to your room. You should never have to ask us for simple amenities that should already be in your... More 

charlotte nc
Level Contributor
87 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed 5 weeks ago

As close to Dulles as you can get. Yet it's minutes to restaurant's, movies, shopping. Staff was polite and attentive always. Well kept property. Breakfast buffet was good choices and excellent service. Free parking garage attached to hotel.

Helpful?
Thank andywayne1
ManagerX1, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for sharing your wonderful experience at the Westin Washington Dulles Airport with fellow travelers online. We are so happy our convenient location was perfect for your needs and that you were impressed with our associates who took great care of you. We are also delighted you loved our well-kept property, the breakfast we served and our complimentary parking... More 

Shelburne, Vermont
Level Contributor
112 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed December 27, 2015 via mobile

We got stranded at Dulles the day after xmas . I jumped on TA and found a room for $85.. I am usually pretty loyal to Starwood anyway, but this was a nice treat. Got upgraded to top floor..The hotel staff were amazing.. A good basic hotel experience.. Good breakfast, shuttle service is snappy to Dulles. This hotel turned a... More 

Helpful?
Thank cercis
ManagerX1, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for choosing to stay at the Westin Washington Dulles Airport. We are glad you loved our excellent guest service, convenient shuttle facility and the breakfast we served. We appreciate your business and look forward to welcoming you back the next time you are in our area. Be Well, Be Westin Yours in hospitality, Linda Tierney General Manager Westin... More 

Washington, D.C. USA
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed December 21, 2015

This hotel is located right by Dulles airport, in Herndon. Herndon is this new community built in he way outer suburbs of Washington, D.C., and is really a somewhat remote place. One could call it, if one were impolite, the "boonies." The hotel is therefore very quiet, very clean, and very new. This should not let you be fooled. The... More 

Helpful?
Thank DancesWithCountries
ManagerX1, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for your kind feedback regarding your stay with us at the Westin Dulles. We appreciate your positive remarks about our property, your accommodations and especially, our staff. As great as it is to have a beautiful hotel, it is really the staff that makes our hotel what it is. We are happy that they added on to your... More 

Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed December 15, 2015

Definitely a beautiful hotel and offers great perks. Fitness center, lobby bar, restaurant, pool, hot tub, business center, non-smoking location and handicap accessible. We chose to head out for dinner and our wonderful shuttle driver took us to the mall area that offered plenty of dining options. Our rooms were large with double queen beds, spacious bathrooms with tubs and... More 

Helpful?
Thank Victorias X
ManagerX1, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for staying at the Westin Dulles, and for sharing your wonderful experience online. We are delighted to read you loved your accommodations, our shuttle service associate and the amenities and facilities that we have to offer. It was a pleasure having you as our guest, and we hope to see you again soon. Be Well, Be Westin Yours... More 

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