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The Westin Washington Dulles Airport

#12 of 20 Hotels in Herndon
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2520 Wasser Terrace, Herndon, VA 20171
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The Westin Washington Dulles Airport
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The Westin Washington Dulles Airport
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462 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Philadelphia, Pennsylvania
Contributor
15 reviews 15 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

if you need to stay near dulles this is the place to do it. excellent service, beautiful grounds and view, quiet and CLEAN. eventhough our time in dc was hectic i looked forward to getting back to the hotel each time.

Was this review helpful? Yes
TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for your wonderful review. It is great to hear that you, like so many others, were very happy with your clean accommodations and exceptional services. I am also delighted to hear that you had excellent view from your room and enjoyed your stay with us. We do hope to welcome you back very soon. Be Well, Be Westin... More 

Camarillo, CA
Top Contributor
55 reviews 55 reviews
8 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This hotel is convenient to the Dulles airport, but not convenient to DC. The rooms are typical, the hallways are dreary, the beds are actually pretty comfortable. Don't bother making any special requests for your stay, because they don't pay any attention to them.

Was this review helpful? Yes 1
TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for your review and I was pleased to hear you enjoyed your overall stay with us here at the Westin Dulles. It is great to hear that you, like so many others, were satisfied with our signature Westin Heavenly Bed. I am sorry that your special request was not taken care of. We normally try to accommodate guests’... More 

Sandy, Utah
Top Contributor
135 reviews 135 reviews
19 hotel reviews
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here during an Honor Flight with WWII vets. Nice room and amenities. Food was good. Good location near Dulles Airport Very nice area and the staff was very accommodating to our group. The Vets were all over 90 years old with some requiring special help. They went out of their way to help. Wonderful staff

Was this review helpful? Yes 1
TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for your review and I am so pleased you chose our hotel for your stay along with WWII veterans. It was our pleasure to be of your service and I am glad that my staff were proactive in taking care of everyone and ensuring that they had a comfortable stay. Thank you for acknowledging our efforts which is... More 

Lineville, Alabama
Top Contributor
82 reviews 82 reviews
17 hotel reviews
36 helpful votes 36 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

These people are a joke. We had been traveling for 18 hours & finally get to IAD. I called the Westin twice about getting the shuttle. After waiting at least 30 minutes, they finally arrive only to take us to the wrong Westin. Apparently there are different shuttles & being from out of town we would not know that. Instead... More 

Was this review helpful? Yes 1
TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for making me aware of your experience upon your arrival to the Herndon area. I am very disappointed we failed in delivering exceptional service and I will personally take care of this incident with our transportation department to make sure it never happens again. Yours in hospitality, Linda Tierney General Manager Westin Washington Dulles Airport Hotel More 

Hanoi, Vietnam
Top Contributor
68 reviews 68 reviews
68 hotel reviews
53 helpful votes 53 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I stayed here for business, arrived late in the evening for an early flight the next day. I was with a group and it took an exorbitant amount of time to check in, they couldn't just check us all in together. Very annoying after a long bus ride and day of work. No bellman greeted us to unload our bags... More 

Was this review helpful? Yes 2
TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for taking the time to share your feedback regarding your overnight stay with us. I truly apologize for the inconvenience caused at the front desk due to the slow check in and the lack of service on your and your group’s arrival. I definitely understand your frustration due to the long wait but since it was a large... More 

Cleveland
Top Contributor
91 reviews 91 reviews
8 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Very nice, medium size hotel close to Dulles Airport. Some stand out features include a great chef in the restaurant that is willing to help with any special requests and the food is delicious. Bar staff is very nice and they draw a nice crowd for happy hour. Management is young and enthusiastic. Everyone works as a team and things... More 

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TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for sharing your positive experience of your stay at the Westin Dulles online for other viewers. Your compliments regarding our facilities were a pleasure to read. I am delighted to hear you were thoroughly spoiled by our team and that our restaurant staff took care of your requests. We take pride in our service and our Chef takes... More 

Charlton, Massachusetts, Usa
Contributor
17 reviews 17 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

After deciding to go to DC for a family trip we booked this hotel due to the fact that there was a really good rate at the moment. Check in was a breeze, room was clean, smelled nice, the water was hot and constant. The beds are ridiculously comfortable! We have not slept so good in years!! They were VERY... More 

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TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for choosing to stay at the Westin Dulles on your recent trip to the Washington DC area . I was absolutely delighted to hear how much you and your family enjoyed your stay with us and that you were so satisfied with our signature Westin Heavenly Bed which could give you a good night's sleep. I am glad... More 

Abingdon, Virginia
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My husband and I stayed here one night before we flew out of Dulles. The hotel is in a residential and business area near rep the airport. The rooms are nice and the park and fly offer made staying here essentially free. They have free wifi in the lobby but you have to pay for it if you want it... More 

Was this review helpful? Yes
TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

It is great to hear you and your husband enjoyed your overnight stay here at the Westin Dulles. Many of our guests stay here just for a night before a long flight like yourself and I am glad we were able to serve all your needs with our "Park & Fly" package, where you stay with us prior and after... More 

Muret, France
Top Contributor
132 reviews 132 reviews
28 hotel reviews
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Very nice hotel in a calm and safe area, close to Dulles airport. Rooms are very clean and well equipped. Service is highly professional and friendly. The fitness room is large, with various equipment. Pool is clean and long enough to exercise (not at peak hours anyway). Parking is available and free (self parking). Only drawback: very few options for... More 

Was this review helpful? Yes
TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

It is great to hear you enjoyed your stay here at the Westin Dulles. I am glad that we could provide you a comfortable stay during your recent business trip. Thank you so much for highlighting our facilities and services to others. However, I am sorry to learn that you were not so happy with our location and we appreciate... More 

Plymouth, Michigan
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The room was fairly large. I liked the small touch in bathroom soap design. There were so many high school kids for cherry blossom parade causing delay in elevator. The room was not ready when we go there around noon. The front desk lady said she would call me when the room becomes available which she never did. Beside that... More 

Was this review helpful? Yes 1
TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for your feedback with fellow online viewers. I am so pleased that you were impressed by your room and were overall satisfied with your stay with us. However, I am sorry to read about the delay in the room cleaning and the issue not acknowledged timely by the Front desk staff. Please accept my sincerest apologies regarding the... More 

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