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The Westin Washington Dulles Airport

#10 of 20 Hotels in Herndon
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2520 Wasser Terrace, Herndon, VA 20171
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The Westin Washington Dulles Airport
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482 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Rockville, Maryland
Top Contributor
65 reviews 65 reviews
13 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed yesterday NEW

Great service and extremely friendly staff - oh and let's not forget those beds! Always love the toiletries and the rainshower for a great wake up. Surprisingly quiet for an airport hotel as well. A nice touch was the multiple ice waters in the lobby....orange, cucumber and lemon.......very refreshing!

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TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for taking the time to write about your experience at the Westin Dulles. It is nice to hear that you received great service and hospitality throughout your stay and that your well appointed room was to your liking. We take great pride in delivering excellent service and comments like yours assures me that we are on the right... More 

Contributor
12 reviews 12 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

the Westin is a level hotel. Very comfortable and close to the airport with a good shuttle service. The room I stayed was very clean and the bed was exceptional. They have a good system to protect the environment: the customers may renounce to daily housekeeping and they collect bonus. The personal is very nice and inside the hotel there... More 

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TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for your feedback with fellow online viewers. I am so pleased you enjoyed your stay at the Westin Dulles and your comments were wonderful to read. I am glad that you loved the location, timely shuttle service and also our clean accommodations. I am happy to know you had a wonderful experience at the restaurant and also found... More 

Seattle
Senior Reviewer
9 reviews 9 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Got room for around $80 through trip advisor. For this price I was super impressed! It is less than 5 minutes from airport. Has indoor pool and a full gym, not just treadmills. Also has restaurant and bar as well. It is super clean and bedding is extremely soft. Thanks Westin!

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TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for your amazing response regarding your recent stay and how much you enjoyed the great value we offer! I am so pleased you loved your trip to the Washington DC area and the proximity to the airport. I was absolutely delighted to hear that you liked our immaculate accommodations and the well-kept facilities. Thank you once again for... More 

Madison, Wisconsin
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 of 5 stars Reviewed 1 week ago

Conveniently located to Dulles Airport and surrounding businesses. Very clean, beautiful new looking hotel. Rooms are very well appointed,quiet, with outstanding queen beds. Bathrooms are very clean in great working condition with rain showers. Charlie at the front desk is an outstanding front desk agent filled with good information. Shuttle service is very reliable. As a Starwood Preferred member, you... More 

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TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Wow! Thank you so much for your very kind review. I was thrilled to hear that our wonderful location and our scheduled shuttle service worked well for you. Your compliments regarding our hotel were truly a pleasure to read and I am happy that everything in your room including the bathroom was spotless as well as in good working order.... More 

Lakeland, Florida
Top Contributor
89 reviews 89 reviews
9 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago

The staff for check-in was very friendly and knowledgeable. All of the staff always had a smile and wanted to ensure my day was going well. Quick room service and good food. The conference rooms were very nice with decent catering, willing to accommodate for food sensitivities. The shuttle was convenient to/from the airport and Reston Town Center (and a... More 

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TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Dear tigtraveling, Service is certainly an integral element of any experience and we are delighted that our team could assist in making your stay with us memorable. It gives me immense pleasure to read that your bed and the linens were to your utmost liking and that you also liked our conference area as well as the catering service. We... More 

Cardiff
Contributor
12 reviews 12 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here as it was the venue for a conference I was attending. Flew in to Dulles, and caught the regular free shuttle to the Hotel. Excellent service on check in, happy to deal with slightly unusual arrangements as I had a friend joining me. Room quality was excellent. Food was a little variable - some excellent meals. Very... More 

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TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Dear jzm0hef, Thank you for choosing the Westin Dulles while attending a conference. I am happy that you were overall satisfied with your stay and that your room as well as the check in service was to your liking. It was nice to hear that you relished the food we served and that our shuttle service was convenient for your... More 

WI
Top Contributor
93 reviews 93 reviews
29 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel when it first opened and it was a great hotel. I recently had the chance again and found it to be just as great. The rooms are very well kept and the staff is great! I feel like they understand their customer base and appreciate them.

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TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Dear TravelWII, I was so delighted to read your recent review about your return visit to Westin Dulles that made my day! It's awesome that you loved your stay as much as you did on your first visit and that you received great hospitality and service from our staff. I am so happy that you loved your room and it... More 

Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Stayed here after my flight was cancelled home. I had be traveling for almost 24hr by the time I arrive at the hotel. It was a last minute choice after there were no more flights out till the morning. The rate was half of the other hotels that's were around the airport. The beds were very comfortable, just what I... More 

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TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Dear tonyjpalumbo, It is great to hear you enjoyed your stay here at the Westin Dulles and that we were able to turn your stressful experience due to your flight cancellation, into a pleasurable one with our clean facilities and service with a smile. It’s awesome that you thoroughly relished the fish tacos served at our restaurant and your comfortable... More 

Hazlet, New Jersey
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Just stayed at the Westin Washington Dulles Airport Hotel for a wedding we attended this weekend. Everything about this hotel was wonderful. The rooms were beautiful and clean. The staff overextended themselves in every way possible to help us. Also the complementary breakfast was very good as well.

Was this review helpful? Yes
TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for choosing to stay at the Westin dulles while attending a wedding. Your compliments regarding your accommodations were a pleasure to read. I am delighted to hear you were thoroughly spoiled by our team and that you relished the breakfast we served. We take great pride in delivering excellent service and comments like yours assures me that we... More 

Dublin, California
Senior Contributor
42 reviews 42 reviews
16 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had a long day of "rolling thunder" in DC, and were on our way back home. This hotel was a steal at $87 considering it was a busy weekend. If not for the good price of the room, this review would have ventured more towards a 3 out of 5. Front Desk - Polite and courteous. Grounds - Clean... More 

Was this review helpful? Yes
TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for selecting the Westin Dulles for your accommodation needs and for the nice feedback! It was great to know that you enjoyed our clean property, comfortable beds, as well as, the great value we offer. Offering guests good value for their money is what we strive for. I will share you feed back with the team as they... More 

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