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The Westin Washington Dulles Airport

#12 of 20 Hotels in Herndon
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2520 Wasser Terrace, Herndon, VA 20171
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1 room 1 guest
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The Westin Washington Dulles Airport
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510 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (93)
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    (129)
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Atlanta, Georgia
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

You definitely want to have a car here because there are a lot of good restaurants in the area that are not accessible by walking but the neighborhood is very quiet and the parking was so accessible. The staff were very friendly and the rooms were meticulously cleaned while I was there. There was a manager constantly checking up on... More 

Was this review helpful? Yes
HotelMgr2015, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for your review for the Westin Dulles and we are so pleased to know that you enjoyed your recent trip to the Washington DC area and surroundings of Westin Dulles Hotel. We offer extremely quiet, immaculate rooms throughout the hotel with our Westin Heavenly Beds to provide a very relaxing experience for our guests and are happy you... More 

Quepos, Costa Rica
Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Comfortable bed and very clean. The gym was on the larger side for a hotel with a good variety of equipment. Breakfast was not included. Free wifi in the lobby only. Pleasant staff. Located in a nice, quiet neighborhood with tree lined streets which worked nicely to get out for a brisk walk after sitting all day.

Was this review helpful? Yes
TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for staying with us at the Westin Dulles and for your nice feedback. We are delighted to read that you liked our immaculate accommodations, well-maintained fitness facilities as well as our courteous staff. We are also glad that our ideal location well matched to your requirements and you were able to take complete advantage of it. Your observations... More 

Austin, Texas
Level Contributor
53 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago

I have stayed at this hotel several times as it is convenient to one of our offices and of course the airport. Relatively new rooms and very friendly service make this a great stay. They have a nice bar which is always lively and the food is better than usual hotel quality.

Was this review helpful? Yes
TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for your wonderful feedback regarding your stay at the Westin Dulles and for your loyalty. We are pleased to read that our convenient location was perfect for your needs and that you were impressed with our revamped accommodations as well as our courteous staff. We are also glad to know that you liked the bar and the delicious... More 

Alexandria, VA
Level Contributor
61 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed one night before an early morning flight out of Dulles. We booked a few months in advance and took advantage of the Parking Package, which allowed you to park your car for up to 14 days at the hotel and utilize their free shuttle to and from the airport. This worked well, and the shuttles run every 30 minutes,... More 

Was this review helpful? Yes 1
TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for choosing to stay with us recently at the Westin Dulles. We are glad that you were able to take advantage of the Park package, a safe environment for parking your vehicle with complimentary shuttle service. We are so glad that our shuttle service worked out so well for you and you also liked our spacious, comfortable accommodations.... More 

Stafford
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I'm not sure where some of the folks who have posted negative comments stayed because this hotel was great. The room was clean and was cleaned all three nights I was there. The bed was extremely comfortable. The linens comfy and fresh. The halls were wide, clean, cool and had a fresh smell. I used the hot tub and pool.... More 

Was this review helpful? Yes
TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

I just wanted to reach out and thank you for your kind remarks for the Westin Dulles. Your comments regarding our pristine property, generous guest service and hospitable staff were a delight to read. We are so glad to read that you loved our immaculate and comfortable accommodations as well as appreciated all the amenities and facilities we offer. It... More 

Raleigh, NC
Level Contributor
119 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Westin is one of my favorite hotel brands, so whenever I get the chance to stay at one I find particular enjoyment. This property, though, in comparison to other Westins does not live up to the standards of the brand. The staff were slightly less caring or concerned; The room was well appointed, however the hallways are extremely loud. You... More 

Was this review helpful? Yes
TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you so much for sharing your feedback regarding your stay with us. We are happy that your overall stay with us was satisfactory and that you liked our room and location. However, please accept our sincerest apologies that we let you down with our service as well as noise issues. We pride ourselves on service excellence and it was... More 

Chicago, Illinois
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

During my multiple times I have never faced any issues related to this hotel. The rooms are large and bright. The hotel was built not long ago and still has the "new" smell in the hallways. The bar staff gets to know you by name really fast and makes sure that your favorites are served immediately. What makes this hotel... More 

Was this review helpful? Yes 1
TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for returning to the Westin Dulles once again and for taking the time to share your experience with others. We are elated to learn that we impressed you with the aroma of our property as well as with our spacious and spotless accommodations. We are thrilled to know that our associates surpassed your expectations with their friendly yet... More 

Roanoke, Virginia
Level Contributor
74 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I see some awful reviews on this hotel, but we had a great stay here. The staff was very polite and helpful. The ambiance is 4 star caliber. The beds were the most comfortable I've slept on, bar none. The room was spacious and I liked the large shower head. The bathroom sink could have been a bit higher, but... More 

Was this review helpful? Yes 1
TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for the generous 5 star rating on your recent visit to the Westin Dulles. It is always great to hear that a guest is very pleased with our spacious and quiet room, comfortable beds as well as with the amenities and facilities we offer. I am very happy to know that you had a comfortable stay and have... More 

2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

It's a rhetorical question because hostels have better service and accommodations than this hotel with being 10% the price. Whatever you think could go wrong, went wrong. Whatever you think could never go wrong, also went wrong. Have never had such a miserable time and I'm a frequent traveler and have been in many many hotels. If you think it... More 

Was this review helpful? Yes 4
TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for choosing us for your stay and sharing your observations. It always saddens me to hear such feedback as this is far from the image that we like to portray to guests like yourself. I do take these concerns, negative or positive and use them as a learning tool so that we can train and change policies that... More 

1 review
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I don't want to get in to details but to say the least, anybody looking for a normal hotel should stay away from this place, I have had one of my worst hotel stays in this hotel and I have been to 1 star hotels in Russia and Ukraine, and Africa. Bad staff bad food and bad pool, no customer... More 

Was this review helpful? Yes 9
TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for your productive review which we were extremely concerned to read. We are sorry for all the inconveniences you encountered while you were here and we would like to offer you our personal apologies for the same. We do hope you will give us a second chance so that we can provide you with a better service and... More 

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