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The Westin Washington Dulles Airport

#11 of 20 Hotels in Herndon
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2520 Wasser Terrace, Herndon, VA 20171
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The Westin Washington Dulles Airport
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The Westin Washington Dulles Airport
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454 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Abingdon, Virginia
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed yesterday NEW

My husband and I stayed here one night before we flew out of Dulles. The hotel is in a residential and business area near rep the airport. The rooms are nice and the park and fly offer made staying here essentially free. They have free wifi in the lobby but you have to pay for it if you want it... More 

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Muret, France
Top Contributor
132 reviews 132 reviews
28 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Very nice hotel in a calm and safe area, close to Dulles airport. Rooms are very clean and well equipped. Service is highly professional and friendly. The fitness room is large, with various equipment. Pool is clean and long enough to exercise (not at peak hours anyway). Parking is available and free (self parking). Only drawback: very few options for... More 

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TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

It is great to hear you enjoyed your stay here at the Westin Dulles. I am glad that we could provide you a comfortable stay during your recent business trip. Thank you so much for highlighting our facilities and services to others. However, I am sorry to learn that you were not so happy with our location and we appreciate... More 

Plymouth, Michigan
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The room was fairly large. I liked the small touch in bathroom soap design. There were so many high school kids for cherry blossom parade causing delay in elevator. The room was not ready when we go there around noon. The front desk lady said she would call me when the room becomes available which she never did. Beside that... More 

Was this review helpful? Yes 1
TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for your feedback with fellow online viewers. I am so pleased that you were impressed by your room and were overall satisfied with your stay with us. However, I am sorry to read about the delay in the room cleaning and the issue not acknowledged timely by the Front desk staff. Please accept my sincerest apologies regarding the... More 

San Francisco, California
Top Contributor
210 reviews 210 reviews
56 hotel reviews
95 helpful votes 95 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We appreciated the shuttle from the airport. The corridor's décor was dated with scuff marks on the doors. The rooms were comfortable with a large walk in shower. I was surprised to have to pay for wifi in such a large hotel. It felt as if the restaurant took advantage of its captive audience, since the hotel was quite a... More 

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TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

We appreciate you for sharing your experience at the Westin Dulles with fellow travelers online. I am glad that our shuttle was convenient for you and that you found your room to be comfortable. We are one of the few area hotels that offers complimentary shuttle service to local corporate offices and businesses. I was sorry to hear that the... More 

Fort Bragg, North Carolina
Contributor
16 reviews 16 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

We found a great deal for a one night stay and wish we could have stayed longer. The updated bathroom was spectacular. The staff was very accommodating. The room was small but used the space very well and it was totally comfortable. I wish I could have used the fitness center on the second floor - it looked terrific. We... More 

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TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for rating us five star for your overnight stay with us. I am so happy that you were happy with your room and your compliments were a pleasure to read. We take great pride in delivering excellent service and comments like yours assures me that we are on the right track. We certainly look forward to host you... More 

Draper, Utah, United States
Senior Contributor
30 reviews 30 reviews
29 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

soft beds. decent size rooms. clean look you'd expect from a Westin. Check in was a nightmare. I called down to the front desk and "Lexi" for some reason could not help me at the time and had to put me on hold and by hold I mean she put me somewhere out of site out of mind because she... More 

Was this review helpful? Yes 1
TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for taking the time to provide us with your feedback regarding your recent stay. I sincerely apologize for the many service failures you encountered from your check-in experience to the numerous issues at our restaurant and lounge. I can assure you that is not typical for this hotel and I will look into each incident with the appropriate... More 

Los Angeles, California
Contributor
11 reviews 11 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I travel often to Dulles and often stay at hotels there. The Westin is one of the best, with nice and comfortable facilities. However, be aware that it is highly unlikely that you will be able to use the advertised swimming pool and hot tub. They are only open for four hours per day during the week, 5:00-9:00 -- when... More 

Was this review helpful? Yes 1
TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for taking the time to send your comments regarding the pool hours at the Westin Dulles hotel. We will post the hours of operation by season in our website in order to assist our guests with proper planning. It was certainly not our intention to mislead the public. However, on the positive note, I am glad that our... More 

Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed 4 weeks ago

This hotel was great. It had wo separate rooms and a wonderful bathroom. The view was awesome as well, although it was a little confusing if you went walking. The pond out back was nice though, with the ducks. swimming.

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TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for a five star rating and sharing your experience with fellow travelers online. I was happy to read that your room and it's view were to your liking. We appreciate you choosing our hotel for your stay near Dulles Airport and we hope to see you again in the near future. Be Well, Be Westin Yours in hospitality,... More 

Toulouse, France
Reviewer
4 reviews 4 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 4 weeks ago

The rooms are average size for an American hotel. The design must go back to the 1990, everything is beige or brown. If you are on a business trip, don’t even think about to stay there. There is no closet, just a cloth rail around 50 cm above the floor and in between you have the safe. No way to... More 

Was this review helpful? Yes 2
TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for taking the time to provide me with your feedback. It appears you were placed in an accessible room which is a specific design without proper explanation from our front desk staff as to what that room is equipped with. I will certainly pass on your feedback to our Department Managers so we can take the steps to... More 

Virginia
Top Contributor
247 reviews 247 reviews
25 hotel reviews
159 helpful votes 159 helpful votes
5 of 5 stars Reviewed March 11, 2015

I love these Westin (near airport) locations. This first class hotel has it all and makes it so easy driving in, keeping car under cover and away from the elements, shuttles to and from the airport. We often leave vehicles for extended stays after a night stay and a return night stay. So easy and convenient.

Was this review helpful? Yes
TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for your recent stay with us and for your five star rating. I was happy to hear we met all your needs during your stay and our convenient location to the Airport and regular scheduled complimentary shuttle service made your stay a wonderful one. Again, thank you for sharing your feedback, we look forward to the opportunity of... More 

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