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The Westin Washington Dulles Airport

4.0 of 5 2520 Wasser Terrace, Herndon, VA 20171
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The Westin Washington Dulles Airport
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The Westin Washington Dulles Airport
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439 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Fort Worth
Top Contributor
124 reviews 124 reviews
31 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars NEW

The Westin by Dulles appears very new from the exterior and interior It has a shuttle to the airport but cabs don't stay close and appear unwilling to leave the Dulles que so transportation is tougher and staff couldn't offer much retail wise within walking distance (so absent a car, you are stuck on property) Food area is nice but... More 

Was this review helpful? Yes
TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Dear Travelbum2005, Thank you for staying at the Westin Dulles. I appreciate your detailed review but was disappointed to know that you were not too happy with the transportation and the food that was served to you during your stay. I sincerely apologize for this inconvenience and will look into this issue and bring it to my concerning departments notice.... More 

Duluth, Georgia
1 review
3 of 5 stars Reviewed 1 week ago

The hotel is clean and new, but the service and amenities are not up to par with most Westin's in big cities. The hotel is more like a Sheraton. I much prefer the Westin in Reston. There was a bit of a snafu at check-in where we received our keys but were given the wrong room number. Things need to... More 

Was this review helpful? Yes
TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Helen, thank you and I appreciate your comments regarding your experience at the Westin Dulles. We pride ourselves in delivering exceptional service at the highest level of brand standards. I apologize we did not meet that level for your stay. We will review our check in procedures with our front desk which is relatively a new staff and continue training... More 

Palatine, Illinois
Top Contributor
55 reviews 55 reviews
12 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed 1 week ago

My flight was cancelled so I stayed here overnight unexpectedly. The hotel was clean, staff at check in were quick and patient dealing with the snowed in customers. It served the purpose well but the room was a little smaller than most other Westins. This was fine for me though and all other amenities were there I needed. The only... More 

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TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Dear ROIofLife, We appreciate you taking the time to write a review about your recent stay's experience at the Westin Dulles. I was sorry to hear your flight was cancelled at the last minute, and had to stay in Washington overnight. However, it was a pleasure to read that we were able to make it a pleasant experience once you... More 

Tampa, Florida
Senior Contributor
44 reviews 44 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Westons are know for service and this bust location near Dulles is on top of their game and hitting home runs for customer service. From the efficient and polite front desk team to the Bell Captain and Shuttle Drivers and the folks in the bar and maids...they all are great! This is a great place to stay when on business... More 

Was this review helpful? Yes
TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Dear Steve H, Thank you for sharing your stay experience online and I was extremely pleased to read your kind words regarding the excellent service our staff provided during your stay. We have excellent facilities for all your relaxing needs, however it means very little unless our associates match it with world class service. I am glad to hear they... More 

Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed 3 weeks ago

Being stranded at Dulles at 11:00 PM, without bags and forced to stay overnight, could have been a horrible experience if it wasn't for the service of the overnight team at the hotel! Cheerful when we arrived at 11 PM and departed at 6:30 AM, Kate and her associates couldn't have done more to make our experience enjoyable. Many thanks!

Was this review helpful? Yes
TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

On behalf of our staff, I thank you for taking the time to post your kind review. I was sorry to hear about your experience at the Airport, but I’m glad you chose us for your overnight stay and that the staff, especially Kate, was able to turn your stressful time into a pleasant stay experience. I look forward to... More 

Grapevine, Texas
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

I stayed at the hotel, The staff went out of their way to make sure I had all I needed. The pool is heated nice feature in the winter!! I had a great dinner at the bar and Oscar made it just as I asked and it was perfect. I look forward to the next time I get to stay... More 

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TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for taking the time to write such a wonderful review of the Westin Dulles. I am pleased you had a great stay and that you were able to enjoy our heated pool, as well as, your dinner at our restaurant. We are so proud of our associates and I am absolutely delighted to hear they made you feel... More 

Toronto, Canada
Contributor
18 reviews 18 reviews
17 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My partner and I wound up here after finding out our flight had been cancelled due to weather delays. Our stay wasn't very long (8 pm through 8 am the next morning), but it was perfectly lovely and should we ever get stuck near Dulles airport again, this will be our first choice. Well-designed and spacious room, good lighting, exceptionally... More 

Was this review helpful? Yes
TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for choosing to stay with us and we are happy we were able to turn your unpleasant experience at the airport into a pleasant one. Our accommodations are designed to rejuvenate and leave you feeling refreshed and relaxed and we’re glad you found your room extremely comfortable, spacious and well-lit. I appreciate you recognizing the service provided by... More 

Santa Barbara, California
Top Contributor
93 reviews 93 reviews
42 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Weather delays and reservation issues! I was exhausted, Kate the new night manager went out of her way to take care of issues that were beyond her and my control! I appreciate you all and will be back! I appreciated the trust and resolution was easily handled the next morning! The valet and restaurant manager always greet me by name,... More 

Was this review helpful? Yes
TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for your feedback. We are delighted that you enjoyed your stay with us, and that our location close to the Airport worked well for you. Our goal is to make our guests’ travels less complicated and more personalized and I am so glad to hear we were able to take care of you in your stressful time, and... More 

Top Contributor
64 reviews 64 reviews
33 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed January 24, 2015

I was stranded in DC due to weather so I stayed overnight at the Dulles Westin. My only expectation was that it be close enough to IAD to make my early morning flight the next day. This property is actually better than most of the dozen or so Westin Hotels where I have. stayed. The hotel is relatively new and... More 

Was this review helpful? Yes
TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

We appreciate you taking the time to write a review about your recent experience at our hotel. I was sorry to hear your flight was cancelled due to bad weather. However, it was a pleasure to read that we were able to make it a pleasant experience once you arrived at the Westin Dulles. I am glad you received warm... More 

Norfolk,Va. USA
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 19, 2015

My wife and I had been on a 30 hour trip and stayed at the Westin @ Dulles ( Herndon ) . We did not arrive into Dulles until 10 pm and the staff picked us up and we were greeted by the front desk,they were so nice and checked us in quickly and offered us a late check out... More 

Was this review helpful? Yes
TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

I want to take the time to thank you for your wonderful feedback about our hotel. I am so pleased that you enjoyed your stay with us. Our goal is to provide our guests a home-like and relaxing environment and I am happy that our staff was able to welcome you both warmly after your tiring journey and offer you... More 

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Additional Information about The Westin Washington Dulles Airport

Address: 2520 Wasser Terrace, Herndon, VA 20171
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Westin Washington Dulles Airport 4*
Number of rooms: 314
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Also Known As:
The Westin Washington Dulles Airport Hotel Herndon
Hotel Style:
#1 Best Value Hotel in Herndon
#2 Green Hotel in Herndon
#8 Family Hotel in Herndon
#9 Romantic Hotel in Herndon
#13 Business Hotel in Herndon

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