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The Westin Washington Dulles Airport

#11 of 20 Hotels in Herndon
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2520 Wasser Terrace, Herndon, VA 20171
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The Westin Washington Dulles Airport
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The Westin Washington Dulles Airport
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495 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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4 of 5 stars Reviewed 4 days ago NEW

Very good clean and comfortable hotel I like the rooms as well as the gym Location is perfect for traveling to airport Very nice bar for the evenings Shuttle to the airport and back free of charge Very good breakfast but expensive Close to town center so location is very good

Was this review helpful? Yes
TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for your honest feedback with fellow online viewers about our property. I am so pleased you enjoyed your stay at the Westin Dulles and your comments were great to read. We are happy to know that you liked our room, as well as, the gym and found our location to be perfect for your needs. We are also... More 

scotland
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Our visit was fabulous from the moment we arrived! The reception staff did everything they could to make our stay five stars! They offered an upgrade to a room on the top floor with stunning views. The room was better than expected and the breakfast was amazing! A fabulous start to our stay in the States!

Was this review helpful? Yes
TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for your perfect 5 star rating regarding your experience at the Westin Dulles. We take great pride in delivering excellent customer service and comments like yours assures me that we are on the right track. It is our pleasure to have upgraded your room and making your stay a memorable one. We are also glad to know that... More 

Orlando, Florida
5 of 5 stars Reviewed 5 days ago NEW

The hotel lobby and room present a pleasant, clean, relaxing, comfortable atmosphere. The restaurant is absolutely fabulous! Their seafood was fresh and top notch! I look forward to staying here again.

Was this review helpful? Yes 1
TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for the wonderful feedback about your recent stay at the Westin Dulles. I am highly delighted to know that you loved your pristine accommodation we provided and also the lobby of our hotel. We appreciate your great comments about our restaurant as well as the food served. Thank you again for your business and we are happy that... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Visited the hotel with my boyfriend for the weekend, Place is very clean and in a good condition, the amenities in the room are nice, bed was really comfortable. we had a couple drinks and delicious dinner, Excellent service , Thank you :-) and the shuttle guys are the best, very helpful and sweet. Thank you so much,

Was this review helpful? Yes 2
TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for staying with us at the Westin Dulles and for the wonderful feedback about your weekend stay. We appreciate you mentioning how much you and your boyfriend enjoyed you stay with us. I am pleased to read that you liked your immaculate accommodation, all the in-room amenities we provided as well as the food we served. We take... More 

hawaii
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is so beautiful and tranquil for being so close to the airport. The front office staff was so accomidating. I had forgot my phone charger and the gentelman at the front desk let me borrow his for a few hours. The bartenders are so friendly and love to talk to the customers. Everyone at the hotel knows your... More 

Was this review helpful? Yes 1
TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for sharing such gracious review of your visit to the Westin Dulles while on business. I am glad to know that your room overlooking the fountain was just perfect and the highlight of your stay. We are very proud of our crew for having the passion for providing great service daily and am glad you recognized their friendly... More 

Frankfurt, Germany
Level Contributor
52 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

I randomly picked this airport hotel over the other airport hotel at Dulles, and I enjoyed my short stay there. Location: The hotel is about 5min drive from the arrival terminal. Hotel: spacious room, nicely decorated and clean Staff: very friendly and helpful Food: I only had breakfast at the hotel and there is a good selection of items (breakfast... More 

Was this review helpful? Yes 1
TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

We always love hearing from our guests so thank you for taking a moment to tell us about your stay at the Westin Dulles. Your nice comments about our shuttle service, convenient location and courteous staff is well appreciated. It is great to know that you loved the breakfast offerings and also our well maintained property. It brings us great... More 

Washington DC, District of Columbia
4 of 5 stars Reviewed 1 week ago

The food and bar service were excellent - better and/or as good as many quality restaurants I have attended at a much more reasonable price. The room was comfortable; I just wish I hadn't been placed near the parking garage - I could never leave my drapes open while in my room or I might be inviting a peep show.... More 

Was this review helpful? Yes
TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for choosing to stay with us at the Westin Dulles. I am glad that you liked the food and bar service, as well as, your comfortable room. We assure you that we will provide you a room of your choice on your future visit. However, I am happy that you enjoyed your time and plan to stay with... More 

UK Southampton
Level Contributor
63 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I think this is my 3rd stay at the Westin, I have to be honest that I love the place, it's a great mid range business hotel very close to the airport but the staff are the same every time, very polite, very efficient and very friendly, especially the check in, bar and breakfast staff which makes it feel a... More 

Was this review helpful? Yes 1
TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Wow! What a glowing review. It is always gratifying to her that we have earned repeat business of our guest. I am glad that we impressed you with our generous service and convenient location yet again. It is the goal of every member of our team to provide a stay that goes “above and beyond” your expectations. I will be... More 

Paris
Level Contributor
47 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel is close to the airport. The rooms are very comfortable with all what you need. The view is nice from the rooms. Everything is nicely designed and modern. The restaurant was of good quality with smiling and helpful staff. My only criticisms are for the frequency of the airport shuttle and the WIFI. Two shuttles per hour is... More 

Was this review helpful? Yes 1
TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

It is great to hear you enjoyed your stay here at the Westin Dulles. It is great to hear that you were satisfied with your accommodations. I am also glad that you loved our friendly staff and our hotel. However I am sorry to learn that we did not meet your expectations with regards to the shuttle service and Wi-Fi... More 

Gettysburg, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 3 weeks ago

My wife had made a reservation via an outside source(Hotels.com,ect) and had not noticed that the date had somehow changed on her phone from July 10th to Aug. 14th. As soon as she had noticed this mistake, she called the hotel directly to try and resolve the problem(10min. after the reservations had been made). When she called the night clerk... More 

Was this review helpful? Yes
TheHotelGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for your candid feedback. I am sorry for the inconvenience you have undoubtedly been caused while making a reservation in our hotel. I would heartily like to apologize for the trouble and that our service levels did not meet your expectations. I hope this isolated incident wont detract you from visiting our hotel and that you will give... More 

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