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Sheraton Herndon Dulles Airport Hotel

3.5 of 5 13715 Sayward Boulevard, Herndon, VA 20171
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Sheraton Herndon Dulles Airport Hotel
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Sheraton Herndon Dulles Airport Hotel
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255 reviews from our community

Traveler rating
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    7
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Sheraton Herndon Dulles Airport Hotel
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Sandton, South Africa
Top Contributor
111 reviews 111 reviews
40 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed December 4, 2011

It was only an overnight layover, but since i was a sheraton preferred guest loyalty member, i chose to stay at a sheraton close to the airport. the hotel room was clean, very upscale and a gorgeous bathroom. The small restaurant at the hotel served great meals and the staff were very helpful. It was close enough for a quick... More 

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Hollywood, Florida
Top Contributor
74 reviews 74 reviews
7 hotel reviews
36 helpful votes 36 helpful votes
1 of 5 stars Reviewed December 4, 2011 via mobile

How shall I begin? Maybe with the half hour wait outside the terminal at Dulles, after having called the front desk. I was told the driver was being sent on the way. After watching shuttles from every other hotel chain come and go at least twice, I called again. I was put on hold, and then told that the driver... More 

Was this review helpful? Yes 2
Patrick_Campbell, General Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Truffled, Thank you very much for your comments pertaining to your recent stay at our hotel. We do pick up on demand and try to get back to the Airport as soon as possible. We also understand that waiting can be very frustrating regardless of the reason. We should have communicated to you better and if we knew time... More 

PTY
Top Contributor
87 reviews 87 reviews
36 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed December 3, 2011

Good hotel, but... 1. there is no phone to call the shuttle to pick you up! 2. nobody tells you that they share an airport shuttle with the Hyatt. So you can stand there for hours, and not know the shuttle is there. And since it services 2 hotels, they are full. On the good side, great rooms: comfortable and... More 

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Brooklyn, New York
1 review
5 of 5 stars Reviewed November 15, 2011

Amazing Staff. Very attentive to all my needs and was "Yes Ma'am I'll be glad to" always. Razan, Boris, Henry, & Acer were amazing to me. I'll never forget you!

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Oro Valley, AZ
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 8, 2011

This is a great airport hotel. The facility is new. The only caution is if you are using a GPS call first to obtain an alternate address, because the street they are on is brand new and won't show up on the GPS.

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1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 2, 2011

I was in town for twelve hours for business. I've stayed in the greater Washington D.C. area many times but this is the first time at this hotel. I flew into Dullas airport and this hotel was close to the airport. This location was picked because it was close to the airport and for the fact that I was only... More 

Was this review helpful? Yes 3
Patrick_Campbell, General Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Guest, I reviewed your comments regarding your stay and experience with us. We do take all comments seriously and do appreciate your feed back. After reading your comments we did not treat you like time was important especially for such a short lay over here. I apologize for the inconvenience and the miscommunications pertaining to the room number and... More 

tobeor82b
Top Contributor
71 reviews 71 reviews
39 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed September 30, 2011

Recently stayed at the Sheraton and was very pleased. The room was spacious, quite and clean. No safe in the room which was the only downside I could find. The Staff were fantastic. The food was very good also. Breakfast was a full breakfast with multiple choices. Hotel is close to the airport which made catching the shuttle and getting... More 

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Alexandria, Egypt
Contributor
12 reviews 12 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 3, 2011

I stayed in this hotel one night for connection flight. Rooms are very clean and inside-hotel service is excellent. Shuttles from the hotel to the airport are not as frequent as the Holiday-Inn shuttles. However, they have a great service of getting your bags to the airport -- which was really useful because I wanted to see the Air and... More 

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Senior Contributor
21 reviews 21 reviews
19 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed August 28, 2011 via mobile

Rooms seem pretty new, and are nicers than most Sheratons I've seen. I was very disappointed in the shuttle service though. After calling the hotel, I stood at the stop for about an hour in the rain watching what seemed like every other hotel's shuttle go by 3+ times. Not a good first impression. I would use another hotel next... More 

Was this review helpful? Yes 1
Patrick_Campbell, General Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Jackstraw, Thank you very much for taking time to tell us about your stay. Thank you for the comments about the "Newish and Clean" aspect of your stay. I also appreciated the comments regarding your feelings about having to wait for the van. I apologize for the delay, as we try to get our guests from the airport as... More 

Bel Air, Maryland
1 review
5 of 5 stars Reviewed August 16, 2011

I stay here on a weekly basis and I have to tell you, great place to stay. The entire staff from the Managers, front-desk clerks to the bartenders...even the room service folks always make me feel welcome, which to me is a great feeling. The rooms are great...the food at the restaurant is delicious, I highly recommend it, you dont... More 

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Additional Information about Sheraton Herndon Dulles Airport Hotel

Address: 13715 Sayward Boulevard, Herndon, VA 20171
Location: United States > Virginia > Fairfax County > Herndon
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Herndon Dulles Airport Hotel 3.5*
Number of rooms: 184
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Hotel Style:
#14 Business Hotel in Herndon

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