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Sheraton Herndon Dulles Airport Hotel

3.5 of 5 13715 Sayward Boulevard, Herndon, VA 20171
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Sheraton Herndon Dulles Airport Hotel
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Sheraton Herndon Dulles Airport Hotel
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230 reviews from our community

Traveler rating
    90
    77
    45
    13
    5
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35
43
36
95
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
2 of 5 stars Reviewed 3 days ago NEW via mobile

The hotel was clean and simple. We were told that it was a four star hotel but it lacked simple things like a fridge, cups in the room, and even a microwave. The truly poor rating was due to the housekeeping. They made our beds with the same sheets that we'd already slept in once we left to go to... More

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Dubai, United Arab Emirates
Senior Contributor
37 reviews 37 reviews
29 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stayed there before leaving for an early flight in the morning, it's not that close to the airport as you think and the shuttle does the milk route of all other hotels so there's some delay when people board or aren't ready and you wait. Room was nice and new and well furnished with urban view on higher floor,... More

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1 review
5 of 5 stars Reviewed 5 days ago NEW

Only downside is location. Everything else is 5 stars and shuttle will happily take you to close by food and shopping. I have stayed at almost 30 hotels in dc this should be a 4++ star hotel. I will always recommend.

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Longmont, Colorado
Contributor
18 reviews 18 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

As an SPG Elite I typically like to stay at an SPG property as the brand experience is pretty consistant. I recently stayed the night and booked a Sheraton Club room with the SPG Sheraton Club promo. The hotel is "okay," certainly not bad. Pluses: Location, close to the airport, easy to get to after a long day of travelling.... More

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Jim K, General Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear ColoradoBuffaloes02, Thank you for your review. I am pleased to read that you enjoyed the service at the hotel and location. Please accept my apologies for the spa water being cold. Please feel free to reach out to me and I will make it right. I look forward to speaking with you. Thank you for staying with us. More

Arlington, Virginia
Contributor
15 reviews 15 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

The hotel lobby is very nice and the room was very clean and comfortable. Although the hotel is near the airport, I didn't hear single plane fly by. The location is great if you need to get to Dulles. It's kinda tricky if your destination is Arlington/DC. The only awkward moment happened upon check in, when I inquired about breakfast.... More

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Jim K, General Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear GoldenKitty, Thank you for your review. I am very happy to see you enjoyed the lobby space, the room, and cleanliness. I am sorry to hear about your check in experience. Please feel free to contact me and I will make it right. I look forward to hearing from you and thank you for staying with us. More

Los Gatos, California
1 review
5 of 5 stars Reviewed 4 weeks ago

We recently spent a night at the Sheraton Herndon Dulles Airport Hotel. I had anticipated an average airport hotel room. But our room exceeded all expectations. The room was large, well lit, and squeaky clean. The beds were wonderful with excellent mattresses. And the bathroom was spacious, lots of counter space, and excellent lighting for my wife's makeup. And finally,... More

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Jim K, General Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear MCL229, Thank you for the great review of the Sheraton Herndon Dulles Airport. I am happy to read you enjoyed the size of the room, the beds, and the cleanliness. Thank you for staying with us and we hope to see you again. More

Senior Contributor
26 reviews 26 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 4 weeks ago

It's a nice enough building with well sized rooms, as you would expect from any of the big hotel chains. The poor rating that I am giving it is relative to hotels in its class and mainly due to the quality of the food. The dinner I had was pretty poor and breakfast was, quite frankly, awful. My expectations of... More

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Jim K, General Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear John D, Thank you for your review. I am sorry to read that you did not enjoy your meals with us. Please feel free to reach out to me and I will make it right. I look forward to hearing from you and hope you will give us another chance. Thank you for staying with us. More

Kansas
1 review
5 of 5 stars Reviewed 5 weeks ago

The entire staff was very courteous and professional. The free shuttle was an addend bonus to avoid the need for a rental car. Not only did I get the rides to and from the airport but I was able to ride to the client site and other attractions. Food at the restaurant was very good and Noe, one of the... More

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Jim K, General Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Jan B, Thank you for your great review of the Sheraton Herndon Dulles Airport. I am very glad to see you enjoyed the service in our restaurant from Noe, the van shuttle, and the entire staff being courteous and professional. I will share your comments with the whole team. Thank you for staying with us and we hope to... More

Lake Forest, Illinois
Top Contributor
84 reviews 84 reviews
33 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed October 21, 2014

there was an airport shuttle, which ran fairly well. then there is a local shuttle, which I waited so long for--finally gave up (and there's only one bench by the smokers and nowhere else to sit) and just ate at the on-site restaurant. people were friendly enough, but I got a takeout order for chicken tacos and when I un-bagged... More

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Jim K, General Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear cyn m, Thank you for your review of the Sheraton Herndon Dulles Airport. Please accept my apologies for your wait time for the local shuttle van and no toothpast available. I would like to make this right. Please call me at 571-643-0950 and I would like to speak with you personally about your experience at the hotel. I look... More

Findlay, Ohio
Contributor
12 reviews 12 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 20, 2014

My husband and I stayed at the Sheraton Herndon just a few minutes from the Dulles Airport. We found the facility to be clean and modern and the room was quite comfortable. The room had all of the normal amenities. The front desk service was smooth and we even got good pointers regarding area attractions including restaurants and the Smithsonian... More

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Jim K, General Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear condeni, Thank you for your review of the Sheraton Herndon Dulles Airport. It is great to read you enjoyed the cleanliness of the hotel, accomodating van drivers, and the hotel amenities. When traveling to the Herndon/Dulles area we hope you choose to stay with us again. More

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Additional Information about Sheraton Herndon Dulles Airport Hotel

Address: 13715 Sayward Boulevard, Herndon, VA 20171
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Herndon Dulles Airport Hotel 3.5*
Number of rooms: 184
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