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All 20 Herndon hotels

Sheraton Herndon Dulles Airport Hotel

3.5 of 5 Hotel   |   13715 Sayward Boulevard, Herndon, VA 20171
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Ranked #15 of 20 hotels in Herndon
A recent review
5 of 5 stars reviewed 1 week ago
Michael R Annandale, Virginia
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210 people have reviewed this hotel

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Traveler rating
    81
    72
    41
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    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
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English first
Annandale, Virginia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I stayed at the Sheraton in Herndon when I needed a place to stay for this past weekend. I live in the area. I was truly impressed with how friendly the staff was to me. David and Nasir were extremely helpful and that stood out to me to have employees always willing to be of service. The room was great... More

Was this review helpful? Yes 1
Portsmouth
Contributor
11 reviews 11 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

The Hotel Sheradon, Dulles Airport, DC, was our final overnight accomm in the many hotels etc we stayed at during our three years in the States, it was one the very best. 10 minutes from the Dulles airport terminal. The hotel staff, fine condition of the hotel and it's guest rooms were all excellent. The dining area and bar were... More

Was this review helpful? Yes 4
Birmingham, Alabama
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Such a great experience! The hotel staff, particularly Nasir, was extremely helpful and very accommodating. The early shuttle to my flight showed up right on time and both of the shuttle drivers that I dealt with were very nice and went above and beyond to help us. I look forward to staying here again soon!

Was this review helpful? Yes 4
Jim K, General Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Leah B, Thank you for your review of the Sheraton Herndon Dulles Airport. I am very happy to read you enjoyed the service provided to you by Nasir and our shuttle drivers. I will share your review with the whole team. Thank you for staying with and we look forward to seeing you again. More

Bognor Regis, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

I recently stayed here with my family. We had 2 rooms and 10 pieces of luggage plus hand luggage. I am disabled and walk with a cane, we were left to bring all the luggage into the hotel, a staff member went off to look for a luggage cart but could not find one so didn't bother anymore. My husband... More

Was this review helpful? Yes
Jim K, General Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Militarywife23, Thank you for your review of the Sheraton Herndon Dulles Airport. I am sorry to see that you had a disappointing stay with us. Please contact Eric English our AGM next week and he will be able to make it right. We look forward to hearing from you and hope you will give us another chance. More

Sharpsburg, Maryland
Senior Contributor
42 reviews 42 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel was clean. I have no complaints about that at all! It suited my purpose, and the price was right. However when I checked in the first words I was greeted with were 'no free wifi and no free breakfast'. I was actually aware of those facts but it just struck me as wrong to have those negatives jammed... More

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Jim K, General Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Mfclingan, Thank you for your review. I am glad you enjoyed the cleanliness of the hotel, but disappointed that we failed your expectations at check in and during your stay. Please feel free to call me at 571-643-0950. I would like to make this right. I look forward to speaking with you and I hope you will give us... More

Herndon, West Virginia
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a great hotel! The staff is wonderful. Nasir was extremely courteous and accommodating at the front desk, as well as everyone else. My dog stayed with me for no extra charge or deposit. There was no remote control to the TV and when I called to ask where I could go to get one - they promptly brought... More

Was this review helpful? Yes 3
Jim K, General Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Linda W, Thank you for the great review of the Sheraton Herndon Dulles Airport. I am glad that you enjoyed the breakfast, wake up calls were timely, and Nasir and the Front Office team provided you with great service. Thank you for staying with us and we look forward to seeing you again. More

San Marino, California
Senior Contributor
37 reviews 37 reviews
21 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I frequent Dulles a lot usually overnight for my flight. I have stayed in many similar hotel but this time I got a good rate from Sheraton for $59. Worth it? First call for shuttle, the hotel personnel put me on hold, never came back. I called again he say he is so busy that he is alone and I... More

Was this review helpful? Yes 1
Jim K, General Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear jt93664, I am sorry that you had to wait 45 minutes for the shuttle van, had trouble connectind to wifi, and you did not enjoy the food at the bar. We would like to make this right. Please call us at 571-643-0950 to discuss your stay. Thank you for staying with us and I look forward to speaking with... More

Hanover
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My husband and I stayed here to attend an International Convention of Jehovah's Witnesses and we were very pleased with this hotel! Everything was very clean and everyone was very nice to talk to. That being said, it seems that they want to charge you for everything. Including breakfast, the bottles of water in the room and wifi. I loved... More

Was this review helpful? Yes
Jim K, General Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Expedition Live, Thank you for your review of the Sheraton Herndon Dulles Airport. I am happy to see that you enjoyed the cleanliness, wifi, and most of all the service from our team. Thank you for staying us and look forward to seeing you again. More

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

It was my first time at this hotel as I like SPG points. I normally stay at the Westin that is close by when in the area. I informed the person at the front desk of this and he made every effort imaginable to make my stay great! Unfortunately upon getting to my room the key didn't work, it wasn't... More

Was this review helpful? Yes 1
Jim K, General Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear John Michel T, Thank you for your review of the Sheraton Herndon Dulles Airport. I am glad to read the team took great care of you and upgraded you to the club level. Thank you for staying with us and we hope to see you again. More

Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Shuttle was 40 minute wait for a 5 min ride. Arrived after all day of flying and restaurant/room service closed at 10 PM. No offer to accommodate (eg order pizza, pay for our meal elsewhere). LED's in room didn't work, so dark room with low flickering light. Never ever again!

Was this review helpful? Yes 1
Jim K, General Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Matt L, Thank you for your review of the Sheraton Herndon Dulles Airport. I am sorry to see that we disappointed you with the restaurant hours and the shuttle transportation. I would like to make this right. Please feel free to call me at 571-643-0950. I look forward to speaking with you and hope you will give us a... More

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Additional Information about Sheraton Herndon Dulles Airport Hotel

Address: 13715 Sayward Boulevard, Herndon, VA 20171
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Herndon Dulles Airport Hotel 3.5*
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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#15 Business Hotel in Herndon
Hotel Class
Official Description (provided by the hotel)
Only minutes from Dulles Airport, we offer the quality and service you expect from Sheraton. In addition to a great location, we have the perfect event space for meetings and banquets. ... more   less 
Number of rooms
184

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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