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Sheraton Herndon Dulles Airport Hotel

13715 Sayward Boulevard, Herndon, VA 20171
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1 room 1 adult
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Sheraton Herndon Dulles Airport Hotel
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341 Reviews from our TripAdvisor Community

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Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

Check in was great and quick, nice staff. The bed is comfortable, the pillows are big and comfortable. Good water pressure and temperature. In my opinion the rooms really need updating. The odor of the cleaning supplies lingers in the room, not terribly strong though. The most annoying thing for me was the remote to the tv would work only... More 

Helpful?
Thank Vroyce
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Excellent and welcoming staff. Unexpectedly stuck. Took care of me and my business needs. Fatima at front desk particularly wonderful. Nice, comfortable, quiet room. Mo at bar was also very kind and friendly. Food was tasty. Would highly recommend this hotel.

Helpful?
Thank 183dianag
Montverde, Florida
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

This hotel was great to stay at. The rooms were clean and all the amenities you would expect, but what really makes this hotel shine is the Staff that always goes the extra mile. Asmaa at the front desk took the time to make me feel special and that they really appreciated my business, I will con\me back to this... More 

Helpful?
Thank Greg l
Frisco, Texas
Level Contributor
171 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 stars Reviewed 1 week ago

Just another boring and not very welcoming business hotel. Ok room, fairly clean property, free breakfast. But also: unfriendly front desk staff, usual semi-inedible breakfast based on industrial "food" items and and wood-like flavorless unripe fruit. The final touch for me was the constant Fox News in the dining room to really make the experience dreadful for anyone who is... More 

Helpful?
1 Thank Inge J
Sjones456, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Inge J, Thank you for taking the time to write a comment in regards to your recent stay. As a valued guest, we see that there is room for improvement based on your feedback. We have discussed your concerns with our F&B and Front Office Managers. Our goal is to ensure you have an exceptional experience on your next... More 

Middleville, Michigan, United States
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

From the friendly check in this visit has been outstanding. Good gym. Restaurant was very good - delicious food and my accommodating and nice waiter Noe. Manager was on site and visiting with guests in the restaurant. My first visit here but definately will stay here again. A+

Helpful?
Thank Michal B
Sjones456, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Michal B, Thank you for letting us know of your enjoyment while staying with us and it makes the entire team happy to know that they all played a role in your satisfaction. I am pleased to hear that Noe offered exceptional service during your visit to our Capital Connections Restaurant. I hope you enjoyed your workout at the... More 

Virginia, MG
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

My family and I stayed at this hotel and have a great service experience. The hotel is a business type hotel, so there is no much to do with kids but, They have a great breakfast buffet, where we met Ania. Ania was very kind with the kids and make the time there very special. The other personnel was very... More 

Helpful?
Thank mikalopez
Sjones456, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Mikalopez, Thank you for your wonderful comments on your most recent stay with us. We are thrilled that you enjoyed your time to the fullest! Our team works tirelessly to make every guest feel comfortable and rested so it is nice to hear that Anna was able to provide such a memorable stay for you. Thank you again for... More 

Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Endeavoured, helpfull Stuff. There was nothing to complain. There is not much to do in the near vicinity but a stone throw to the terminal with their courtesy van. (every 30min). American breakfast is not my taste in general. Thanks to the manager for the friendly compensation.

Helpful?
Thank Pa G
Sjones456, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Pa G, Thank you for letting us know of your enjoyment while staying with us and it makes the team happy to know that they all played a role in your satisfaction. I am happy to hear that our proximity to Dulles International Airport (IAD) was a great convenience to you. We do offer an American buffet as well... More 

United States
Level Contributor
159 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 183 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Perfect for airport parking. I wish they had free wifi. Shuttle left on time every 30 minutes and dropped us back right at our car. As promised. It's a Sheraton, so nothing free, but the rooms were spacious and well decorated.

Helpful?
1 Thank trientalis
Sjones456, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Trientalis, Thank you for choosing the Sheraton Herndon Dulles for your recent stay. I am glad to hear that our proximity to the Dulles International Airport (IAD) and our free shuttle were a great convenience to you. Our internet is not complimentary, but you can always join our SPG rewards program and as long as you book on our... More 

Hunt Valley, Maryland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Such an easy hotel to get to, quiet, easy, safe, free parking close to the door and close to a variety of shopping and restaurants. Carpeting in the hallways could use updating. Rooms were very spacious.

Helpful?
Thank JSuzanneJ
Sjones456, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Jsuzanne, Thank you for taking the time to write a review about our property. The team works extremely hard to ensure guest satisfaction. Parking is always free with your stay as well as an airport shuttle to Dulles International Airport (IAD). We are so excited to have an upcoming renovation in October and the carpeting will be replaced. Thank... More 

Hagerstown, Maryland
Level Contributor
349 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I had the opportunity to stay at this hotel again. I couldn't have been happier with this visit. The front desk staff was awesome. There was a gentleman that was at the front desk on the afternoon/evening of our arrival (Jan. 9, 2016) that was FABULOUS both as we checked in and as we went down looking for menus for... More 

Helpful?
Thank Mfclingan
Sjones456, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Mfclingan, Thank you so much for choosing to stay with us again. I am so happy to hear that our team went above and beyond for you. We want all of our guest to feel like they visited a warm, connected, community. We hope that when your in the area again that you will visit us. Regards, More 

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