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Sheraton Herndon Dulles Airport Hotel

13715 Sayward Boulevard, Herndon, VA 20171
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Sheraton Herndon Dulles Airport Hotel
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Sheraton Herndon Dulles Airport Hotel
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299 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Henderson, Nevada
Level Contributor
37 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is relatively new and the place is in great shape. Bed was very nice and comfortable. Appreciated the large desk area to set-up and work or surf the internet. Wireless internet worked well. Food in the bar/restaurant was good, breakfast buffet during the weekend was a little over-priced for the food offered, but was OK quality wise. The... More 

Was this review helpful? Yes
Shenee J, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Jason K, Thank you for letting us know of your enjoyment while staying with us and it makes the entire team happy to know that they all played a role in your satisfaction. Thank you again and we look forward to seeing you again in the future. Thank you, More 

Drexel Hill, Pennsylvania
2 reviews
2 of 5 stars Reviewed 2 weeks ago

With the first of three nights behind us, our rating is pending. Club Room says it includes snacks and breakfast for two. No snacks were in the Club Room and this hotel claims that it does not serve the complimentary breakfast. Still waiting to hear from a manager. Let's hope they step up! My confirmation says it is included!!

Was this review helpful? Yes
Shenee J, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Jeanne0706, As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit. Thank you, More 

Southfield, Michigan
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Stayed 1 night here before morning flight and was surprised that they no longer put info books in the rooms. As a guest you might want to know what's in the area or even the hotel. I had to call the front desk to ask where the gym was and where to eat, besides their restaurant. When I decided to... More 

Was this review helpful? Yes
Shenee J, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Retired057, Thank you for taking the time to write a comment in regards to your recent stay. As a valued guest, we see that there is room for improvement based on your feedback. We have discussed your concerns with our staff. We hope that you would still consider staying with us in the future. Thank you, More 

Wilmington, Delaware
Level Contributor
104 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We used to stay here all of the time during our stays in northern Virginia, but the quality had gone down over the past few years. In addition, as Starwood members, we would use our points to stay her and they changed from category 2 (3,000 points per night weekend) to category 3 (7,000). So we've been staying at other... More 

Was this review helpful? Yes 1
Shenee J, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear David L, Thank you for taking the time to write a comment in regards to your recent stay. Your enjoyment while staying with us makes the entire team happy to know that we all played a role in your satisfaction. We value all guest feedback and hope that you will be visiting us again. Thank you, More 

Springfield, Missouri
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was a very nice property! We were here only one night but the beds were comfortable and the bathroom was huge! Very modern. No wifi in rooms (only in lobby) and of course, no breakfast unless you ordered room service. But I wouldn't expect it with this caliber of hotel. Clean and well-maintained!

Was this review helpful? Yes
Shenee J, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Surubu, Thank you for your wonderful comments on your most recent stay with us and I am thrilled that you enjoyed your time to the fullest! Our team works tirelessly to make every guest feel comfortable and rested so it is nice to hear we were able to provide such a memorable stay for you. Thank you again and... More 

New York City, New York
1 review
3 of 5 stars Reviewed 3 weeks ago

The property is modern and well kept. Service at the desk as well as restaurant was good. The only issues were with internet. I had a room at the end of the hall and the wireless did not reach it. Also, desk staff had to help me log onto the network in the lobby with a generic user id and... More 

Was this review helpful? Yes
Shenee J, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Stegasaurus, Thank you for letting us know of your enjoyment while staying with us and it makes the entire team happy to know that they all played a role in your satisfaction. Thank you again and we look forward to seeing you again in the future. Thank you, More 

Pittsburgh, Pennsylvania
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I booked this hotel for my boyfriend and I when we came to visit friends this weekend. The room was nice, clean, bed was comfortable, nice sheets,etc. Quality toiletries were given, shampoo, conditioner, lotion, nice soap, shave cream, etc. There was also bottled water in the room which was a plus. I pAid for a 6th floor lounge with club... More 

Was this review helpful? Yes
Shenee J, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Choicechick, Thank you for letting us know of your enjoyment while staying with us and it makes the entire team happy to know that they all played a role in your satisfaction. Please accept our apologize for our club lounge, we are trying to change our website to reflect the changes to our lounge so that our guest are... More 

San Ramon, California
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed here last night and on two previous occasions in order to catch early morning flights out of IAD. Last night was chaotic as I had to change room 3x for the front desk to get it right. Good thing I wasn't in a hurry! Rooms are big, but look dated and tired. Carpets need to be cleaned or replaced... More 

Was this review helpful? Yes
Shenee J, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Hernan P, Thank you for taking the time to write a comment in regards to your recent stay. As a valued guest, we see that there is room for improvement based on your feedback. We have a planned renovation this winter and we hope that you would come visit us again after the renovation is complete. More 

Level Contributor
114 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed 4 weeks ago

In general, this hotel is similar to other Sheratons. It has the look and feel a hotel that caters to business travelers. On the plus side, the price was reasonable and the hotel is relatively close to Dulles Airport (it is, however, not within walking distance to any restaurants or stores). However, I thought the service and attention to detail... More 

Was this review helpful? Yes
Shenee J, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Lindsay W, Thank you for commenting on your resent stay with us, we appreciate your feedback this will help us with training our staff. I have discussed your concerns with my staff and assure you that we have resolved this issue. We hope that you would still consider visiting us in the future More 

Boston, Massachusetts
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 21, 2015

I was there for a business trip and the company booked the hotel. The stay was ok, but the hotel can definitely benefit from some improvements. The lights in the bathroom flickered on and off frequently, sometimes it took 3-5 minutes just to get the lights to turn on. If you're looking for the front desk for any reason on... More 

Was this review helpful? Yes
Shenee J, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Cacilda T, As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. We understand that more training is necessary for our guest to have an enjoyable stay. Please accept our sincere apology that we were unable to locate your charger. Thank you, More 

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