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Sheraton Herndon Dulles Airport Hotel

13715 Sayward Boulevard, Herndon, VA 20171
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Sheraton Herndon Dulles Airport Hotel
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Sheraton Herndon Dulles Airport Hotel
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291 Reviews from our TripAdvisor Community

Traveler rating
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    60
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Ramon, California
Contributor
20 reviews 20 reviews
11 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

Stayed here last night and on two previous occasions in order to catch early morning flights out of IAD. Last night was chaotic as I had to change room 3x for the front desk to get it right. Good thing I wasn't in a hurry! Rooms are big, but look dated and tired. Carpets need to be cleaned or replaced... More 

Was this review helpful? Yes
Shenee J, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Hernan P, Thank you for taking the time to write a comment in regards to your recent stay. As a valued guest, we see that there is room for improvement based on your feedback. We have a planned renovation this winter and we hope that you would come visit us again after the renovation is complete. More 

Top Contributor
112 reviews 112 reviews
34 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

In general, this hotel is similar to other Sheratons. It has the look and feel a hotel that caters to business travelers. On the plus side, the price was reasonable and the hotel is relatively close to Dulles Airport (it is, however, not within walking distance to any restaurants or stores). However, I thought the service and attention to detail... More 

Was this review helpful? Yes
Shenee J, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Lindsay W, Thank you for commenting on your resent stay with us, we appreciate your feedback this will help us with training our staff. I have discussed your concerns with my staff and assure you that we have resolved this issue. We hope that you would still consider visiting us in the future More 

Boston, Massachusetts
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 of 5 stars Reviewed 1 week ago

I was there for a business trip and the company booked the hotel. The stay was ok, but the hotel can definitely benefit from some improvements. The lights in the bathroom flickered on and off frequently, sometimes it took 3-5 minutes just to get the lights to turn on. If you're looking for the front desk for any reason on... More 

Was this review helpful? Yes
Shenee J, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Cacilda T, As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. We understand that more training is necessary for our guest to have an enjoyable stay. Please accept our sincere apology that we were unable to locate your charger. Thank you, More 

1 review
1 of 5 stars Reviewed 3 weeks ago

We were booked into this hotel when our flight was canceled. Several other people were also checked into the hotel from our flight. It took the lady at the front desk a VERY long time to check us in. She checked in six customers in an hour before she got to us. It was truly ridiculous. Furthermore, she did nothing... More 

Was this review helpful? Yes
Shenee J, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear David C, Please accept my sincerest apologizes for the lack of service you received during your recent stay with us. Our hotel has just changed management and is currently working to correct the issues you encountered. Thank you for taking the time out of your day to write a review to better help us train our staff. We hope... More 

Anaheim, California
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

So, overall, the hotel isn't bad, but it's not great. The rooms are ok, with needs for updating. There is no mini fridge, which is disappointing, but perhaps the worst issue is the fact that the toilet paper is hard as a rock! If you use the bathroom, beware! OUCH! The Club level lounge is a nice touch, and definitely... More 

Was this review helpful? Yes
Shenee J, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Molly M, Thank you for commenting on your resent stay with us, we appreciate your feedback. I have discussed your concerns with my staff. We have a planned renovation in November so please visit us again in the future and see our changes. Thank you, More 

Vienna, Austria
Contributor
18 reviews 18 reviews
17 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I stayed two nights in this hotel. The place is clean and the staff are friendly. It is located In a quiet neighborhood and about 30 minutes away from downtown Washington. So it is convenient to stay there when you fly in or out from Dulles airport. The room was was not very specious but still okay. What I did... More 

Was this review helpful? Yes
Shenee J, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Jim3921, Thank you for taking the time to write a comment in regards to your recent stay. As a valued guest, we see that there is room for improvement based on your feedback. We will be going through a revocation this November, we hope that you would still consider staying with us in the future. Thank you, More 

Durham, North Carolina
Contributor
16 reviews 16 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I stay in Herndon for business and this sheraton offers a good corporate rate. I prefer on some nights to eat dinner at the hotel (besides there is nothing near this hotel). I ordered a beer and the waiter had check to see if they had it. He told me there was one. When I ordered a second he told... More 

Was this review helpful? Yes
Shenee J, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Sally D, Thank you for commenting on your resent stay with us, we appreciate your feedback. I will discuss your concerns with my staff and rest assure we are working on resolving this issue. We hope that you would still consider visiting us in the future. Sincerely, More 

Chester, VA
Top Contributor
99 reviews 99 reviews
92 hotel reviews
120 helpful votes 120 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My husband and I spent one night in this hotel before an international flight. Here is a summary of our stay: The Good: - Room was fine - clean with a comfortable bed - Location is convenient to the airport - very short shuttle ride and shuttle is free The Bad - Check in took a long time; we arrived... More 

Was this review helpful? Yes
Shenee J, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Love2travelVA, Thank you for taking the time to write a comment in regards to your recent stay. As a valued guest, we see that there is room for improvement based on your feedback. We have discussed your concerns with our staff and rest assures this will not happen again. We hope that you would still consider staying with us... More 

Stafford, Virginia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
34 helpful votes 34 helpful votes
1 of 5 stars Reviewed 4 weeks ago

First the Hotel. It's alright but for the price is not at all a good value. There are much nicer places close by that cost less. Lack of a refrigerator in the room was a bit unexpected for a $200+ per night hotel. Also, the airport shuttle only runs until 11pm, while most other area hotel’s shuttle services run until... More 

Was this review helpful? Yes
Shenee J, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Usmc7236 As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit. Please rests assure that this situation has... More 

Manila, Philippines
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Love their spacious room & huge comfortable bed. Love the free starbucks coffee too. Love their complimentary shampoo & soap which smells good. Stayed for a night because of an early flight the next day at dulles airport. Wasnt able to avail of free shuttle service (& breakfast) to the airport because our flight is early. Shuttle service starts at... More 

Was this review helpful? Yes
Shenee J, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear RicaMae, Thank you for letting us know of your enjoyment while staying with us and it makes the entire team happy to know that they all played a role in your satisfaction. Thank you and we look forward to seeing you again in the future. More 

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