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Sheraton Herndon Dulles Airport Hotel

13715 Sayward Boulevard, Herndon, VA 20171
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1 room 1 guest
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Sheraton Herndon Dulles Airport Hotel
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308 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
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  • All months
    (308)
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    (83)
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    (97)
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Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We had a good stay at this hotel. We stayed on the club floor. Only problem was that there were not enough bowls, plates etc available for breakfast so we ended up eating downstairs. The free Internet did not work at all. We decided not to have our linens changed in order to get the points added to our account... More 

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Spring Hill, Florida
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Arrived to our two visibly clean rooms. Unfortunately the both smelled of sour rags or something similar. Beds and bathrooms were clean with ONE bath towel provided to each room booked for two adults and one child. Air conditioning was good. Requested blanket... Nothing. Requested room service - nothing. Requested roll a way bed - PERFECT! Fast but without blanket... More 

Was this review helpful? Yes
Shenee J, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Tra505, As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. Our hotel has recently changed management as well as hotel team members; we understand that more training is necessary for our guest to have an enjoyable stay. Our... More 

Maryville, Tennessee
Level Contributor
44 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The front desk clerk was very nice. I checked in on the evening of 11 August around 11pm due to a cancellation of my flight at Dulles. The hotel was having computer issues and I couldn't connect to the wifi during the entire stay. Nonetheless, I was checked into my room quickly. Room 401 was sufficiently sized and appointed for... More 

Was this review helpful? Yes
Shenee J, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Nate1879, Thank you for letting us know of your enjoyment while staying with us and it makes the entire team happy to know that they all played a role in your satisfaction. Thank you again and we look forward to seeing you again in the future. Sincerely, More 

Yokohama, Japan
1 review
5 of 5 stars Reviewed 3 weeks ago

Room well-appointed, comfy, roomy, classy. Restaurant is pricy but outstanding customer service carries the freight. Got a heck of a deal coming in through Travelocity ; made the reservation from the air & space museum across the road. The indoor pool is clean and nice, the gym looks great with a variety of machines including my favoritme the LifeFitness 95... More 

Was this review helpful? Yes
Shenee J, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Haakondahl, Thank you for your wonderful comments on your most recent stay with us and I am thrilled that you enjoyed your time to the fullest! Our team works tirelessly to make every guest feel comfortable and rested so it is nice to hear we were able to provide such a memorable stay for you. We hope your son... More 

Sterling, VA, United States
Level Contributor
4 reviews
4 hotel reviews
3 of 5 stars Reviewed 4 weeks ago

I stayed at the Sheraton Herndon Dulles Airport Hotel at the end of July 2015. The hotel itself is fine. It's a standard issue Sheraton. Nice clean room. Loved the sun shade at the window. The bed was just plain squeaky and was not a good fit for me. Bed preference is so subjective, but these beds are not for... More 

Was this review helpful? Yes
Shenee J, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear iTravel_1963, As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. Our hotel has made some new management and hotel staff changes; we understand that more training is necessary for our guest to have an enjoyable stay. Our goal... More 

Washington, District of Columbia, United States
Level Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I stayed overnight, and will not return. The front desk people were extremely friendly, but the property itself needs some serious maintenance and upgrades. Some of the outlets in my room did not work (discovered next morning when phone not charged). One of the phones did not work at all, and the other had FILTHY buttons (visibly caked dirt). Poor... More 

Was this review helpful? Yes 1
Shenee J, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Elaine H, Thank you for taking the time to write a comment in regards to your recent stay. As a valued guest, we see that there is room for improvement based on your feedback. We have discussed your concerns with our staff. We hope that you would still consider staying with us in the future. Thank you, More 

Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed in Sheraton Herndon Dulles , for one night on 22nd July with my son. The check in experience was superb with warm welcome and assistance by the front desk staff. They recognized SPG status well . The room was clean . comfortable and provided a good sleep experience. There is a lounge as well for club level guests.... More 

Was this review helpful? Yes
Shenee J, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Ravichandran65, Thank you for your wonderful comments on your most recent stay with us, and I am so glad that you enjoyed your time to the fullest! Our team works very hard to make every guest feel comfortable and rested so it is nice to hear we were able to provide such a memorable stay for you. Hope to... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 5 weeks ago

Absolutely shameful. Stayed two nights in a row, asked them to only take deposit for one night and they said "there is nothing I can do." ...really? So now I have $100 in incidentals that I will not recoup for another 5 days. Makes 0 sense. (I'm a broke college student) The shower the second night was absolutely FILTHY. It... More 

Was this review helpful? Yes 3
Shenee J, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Catie C, Please accept our sincere apologies for your stay being unsatisfactory. I have address your concerns with my staff and how we could have better served you. Please rests assure that this situation has been handled and will not happen again at our property. We hope that you would reconsider staying with us in the future. Thank you, More 

Henderson, Nevada
Level Contributor
37 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed July 17, 2015

The hotel is relatively new and the place is in great shape. Bed was very nice and comfortable. Appreciated the large desk area to set-up and work or surf the internet. Wireless internet worked well. Food in the bar/restaurant was good, breakfast buffet during the weekend was a little over-priced for the food offered, but was OK quality wise. The... More 

Was this review helpful? Yes
Shenee J, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Jason K, Thank you for letting us know of your enjoyment while staying with us and it makes the entire team happy to know that they all played a role in your satisfaction. Thank you again and we look forward to seeing you again in the future. Thank you, More 

Drexel Hill, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 15, 2015

With the first of three nights behind us, our rating is pending. Club Room says it includes snacks and breakfast for two. No snacks were in the Club Room and this hotel claims that it does not serve the complimentary breakfast. Still waiting to hear from a manager. Let's hope they step up! My confirmation says it is included!!

Was this review helpful? Yes 1
Shenee J, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Jeanne0706, As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit. Thank you, More 

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