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Sheraton Herndon Dulles Airport Hotel

13715 Sayward Boulevard, Herndon, VA 20171
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Sheraton Herndon Dulles Airport Hotel
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343 Reviews from our TripAdvisor Community

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Stockholm, Sweden
Level Contributor
82 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

We were unlucky to arrive into Washington when the weather was real cold and windy and had to wait for the shuttle 45 minutes. When checking in we were given a room with two queens although i had booked a king. The room was anything but what us Europeans connect the Sheraton name to. We found dirty towels in the... More 

Helpful?
Thank ChelseaMartin
Sjones456, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear ChelseaMartin, As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit. Please rests assure that this situation has... More 

Grapevine, Texas
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I stayed at the Sheraton Herndon Dulles Airport Hotel for business and was most impressed with this hotel. It is easy to locate and close to the Dulles airport. But not too close. The rooms are comfortable and quiet. The beds are excellent.

Helpful?
Thank SJM-UTVTTX
Sjones456, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear SJM-UTVTTX, Thank you for letting us know of your enjoyment while staying with us and it makes the entire team happy to know that they all played a role in your satisfaction. I am glad to hear that our accommodations were comfortable and that our proximity to (IAD) Dulles International Airport made your stay even more convenient. Thank you... More 

Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Check in was great and quick, nice staff. The bed is comfortable, the pillows are big and comfortable. Good water pressure and temperature. In my opinion the rooms really need updating. The odor of the cleaning supplies lingers in the room, not terribly strong though. The most annoying thing for me was the remote to the tv would work only... More 

Helpful?
Thank Vroyce
Sjones456, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Vroyce, Thank you for taking the time to write a comment in regards to your recent stay. As a valued guest, we see that there is room for improvement based on your feedback. We have an upcoming renovation hopefully by the end of this year. Please connect with us in the future to see that changes. Again thank you... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Excellent and welcoming staff. Unexpectedly stuck. Took care of me and my business needs. Fatima at front desk particularly wonderful. Nice, comfortable, quiet room. Mo at bar was also very kind and friendly. Food was tasty. Would highly recommend this hotel.

Helpful?
Thank 183dianag
Sjones456, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear 183Dianag, Thank you for letting us know of your enjoyment while staying with us and it makes the entire team happy to know that they all played a role in your satisfaction. I am pleased to hear that Mo went above and beyond for you during your visit to our Capital Connections Bar. Thank you again and we look... More 

Montverde, Florida
2 reviews
5 of 5 stars Reviewed 1 week ago

This hotel was great to stay at. The rooms were clean and all the amenities you would expect, but what really makes this hotel shine is the Staff that always goes the extra mile. Asmaa at the front desk took the time to make me feel special and that they really appreciated my business, I will con\me back to this... More 

Helpful?
Thank Greg l
Sjones456, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Greg I, Thank you for your wonderful comments on your most recent stay with us. We are thrilled that you enjoyed your time to the fullest! Our team works tirelessly to make every guest feel comfortable and rested so it is nice to hear that Asmaa was able to provide such a memorable stay for you. Thank you again... More 

Frisco, Texas
Level Contributor
172 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Just another boring and not very welcoming business hotel. Ok room, fairly clean property, free breakfast. But also: unfriendly front desk staff, usual semi-inedible breakfast based on industrial "food" items and and wood-like flavorless unripe fruit. The final touch for me was the constant Fox News in the dining room to really make the experience dreadful for anyone who is... More 

Helpful?
1 Thank Inge J
Sjones456, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Inge J, Thank you for taking the time to write a comment in regards to your recent stay. As a valued guest, we see that there is room for improvement based on your feedback. We have discussed your concerns with our F&B and Front Office Managers. Our goal is to ensure you have an exceptional experience on your next... More 

Middleville, Michigan, United States
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

From the friendly check in this visit has been outstanding. Good gym. Restaurant was very good - delicious food and my accommodating and nice waiter Noe. Manager was on site and visiting with guests in the restaurant. My first visit here but definately will stay here again. A+

Helpful?
Thank Michal B
Sjones456, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Michal B, Thank you for letting us know of your enjoyment while staying with us and it makes the entire team happy to know that they all played a role in your satisfaction. I am pleased to hear that Noe offered exceptional service during your visit to our Capital Connections Restaurant. I hope you enjoyed your workout at the... More 

Virginia, MG
1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

My family and I stayed at this hotel and have a great service experience. The hotel is a business type hotel, so there is no much to do with kids but, They have a great breakfast buffet, where we met Ania. Ania was very kind with the kids and make the time there very special. The other personnel was very... More 

Helpful?
Thank mikalopez
Sjones456, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Mikalopez, Thank you for your wonderful comments on your most recent stay with us. We are thrilled that you enjoyed your time to the fullest! Our team works tirelessly to make every guest feel comfortable and rested so it is nice to hear that Anna was able to provide such a memorable stay for you. Thank you again for... More 

Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Endeavoured, helpfull Stuff. There was nothing to complain. There is not much to do in the near vicinity but a stone throw to the terminal with their courtesy van. (every 30min). American breakfast is not my taste in general. Thanks to the manager for the friendly compensation.

Helpful?
Thank Pa G
Sjones456, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Pa G, Thank you for letting us know of your enjoyment while staying with us and it makes the team happy to know that they all played a role in your satisfaction. I am happy to hear that our proximity to Dulles International Airport (IAD) was a great convenience to you. We do offer an American buffet as well... More 

United States
Level Contributor
159 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 182 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Perfect for airport parking. I wish they had free wifi. Shuttle left on time every 30 minutes and dropped us back right at our car. As promised. It's a Sheraton, so nothing free, but the rooms were spacious and well decorated.

Helpful?
1 Thank trientalis
Sjones456, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Trientalis, Thank you for choosing the Sheraton Herndon Dulles for your recent stay. I am glad to hear that our proximity to the Dulles International Airport (IAD) and our free shuttle were a great convenience to you. Our internet is not complimentary, but you can always join our SPG rewards program and as long as you book on our... More 

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