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Sheraton Herndon Dulles Airport Hotel

3.5 of 5 13715 Sayward Boulevard, Herndon, VA 20171
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Sheraton Herndon Dulles Airport Hotel
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Sheraton Herndon Dulles Airport Hotel
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239 reviews from our community

Traveler rating
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    48
    13
    7
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Francisco, California
Senior Contributor
28 reviews 28 reviews
21 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago

I have to say I read some of the other reviews and I was kind of shocked over this hotel. My experience was great with a few problems. The bar and the bartender were awesome. We went there for happy hour and had some appetizers. Everything was great. The pool is way too cold to swim in and the hot... More 

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Jennifer N, General Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Darryn W - Thank you for taking the time to complete a review about your most recent stay. I'm glad to hear that you enjoyed our bar service and the team working there. I'm sure after a day's work it was nice to be able to relax and wind down before heading back to your room. As for your... More 

Syracuse, New York
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here for a couple of nights after travels abroad. The rooms are spacious and clean, and the bathroom is clean and has a great shower head. The only issue we had with the room was the light switch for one of the side lamps did not work so the room was quite dark, but we survived just fine. Hotel... More 

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Jennifer N, General Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear tut4u2 - Thank you for your feedback! I am saddened to hear that your experience with us wasn't absolutely perfect. As the new general manager for this beautiful property, feedback such as yours allows me to focus my attention on the areas that have the largest guest impact. Should your future travels bring you back to the Herndon/Dulles area,... More 

Reviewer
4 reviews 4 reviews
1 of 5 stars Reviewed 1 week ago

The hotel is lovely and met me needs in regards to the comfy bed and large room. Where it goes wrong is the incidental deposit changes every time I stay depending who is at the front desk. This tells me it is not applied equally. I pay 50.00 one stay for the night, the next time for the night I... More 

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Jennifer N, General Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear lennyl - I am so sorry to hear about your experience with our bar service and desk team. Your feedback will be used as a training opportunity so that future guests do not have a similar experience. Should you wish to further discuss your experience, please do not hesitate to reach out to me directly through the hotel's main... More 

Colombo, Sri Lanka
Top Contributor
54 reviews 54 reviews
24 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We used this hotel before flying back home overseas. It was clean, spacious and warm. But, it was 'no Sheraton' in my books. The room was basic. The shuttle service was a bit confusing. We used the Hyatt shuttle bus which is next door to the Sheraton. There was no free in room Internet service. One had to go into... More 

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boston
Top Contributor
52 reviews 52 reviews
46 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel appears to have been some low end hotel in a former life thus I was disappointed on my arrival to find that it was not a full service Sheraton and is not run by corporate but rather is run through a franchise lease. I arrived just befor 11 pm and room service was long closed and there were... More 

Was this review helpful? Yes 1
Contributor
20 reviews 20 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Please read the very few bad reviews. It will save you the trouble. I booked it in a hurry and I forgot to read what's wrong with the hotel?!! I knew it was very far from attractions. Usually I choose these hotels because they give better rate and they are generous with free amenities. Last night we stayed in less... More 

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 19, 2014

The Sheraton Herndon Dulles was the best experience I've had on business travel in a long time. The room was clean and well equipped with a very large desk. The staff was friendly and helpful. Noelle was an excellent bar tender, transforming the usual drab lobby bar exercise into a fun and welcoming experience. Thanks for making what could have... More 

Was this review helpful? Yes 1
NORFOLK
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 10, 2014

I reserved this hotel because I needed a place to stay after a late night out. I chose this hotel because of it's weekend rate and because (as a Gold SPG member) I may be able to have a very late check out. At check-in (which I confess was 4 AM) I was acknowledged as a Gold member but I... More 

Was this review helpful? Yes 1
Jim K, General Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Thank you for your review. I am happy to see you enjoyed the cleanliness and amenities of the hotel. I am sorry to read you experience slow service in the restaurant. I hope that you will give us a second chance. Thank you for staying with us and we hope to see you again. More 

Hong Kong, China
Senior Contributor
46 reviews 46 reviews
38 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed December 4, 2014

Nice little restaurant, rooms feel cozy and generally have a bit more character than you're usual airport hotel. Also, has a well equipped gym with nice decoration such that you actually enjoy it as opposed the usual soulless storage room type gyms you find at airport hotels. And price is reasonable too. Thoroughly recommended

Was this review helpful? Yes 1
Jim K, General Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Turista42, Thank you for the great review of the Sheraton Herndon Dulles Airport. I am glad to see that you enjoyed the restaurant, gym, and the decor of the hotel. We hope the next time you travel to the Dulles area you choose to stay with us again. More 

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 23, 2014 via mobile

The hotel was clean and simple. We were told that it was a four star hotel but it lacked simple things like a fridge, cups in the room, and even a microwave. The truly poor rating was due to the housekeeping. They made our beds with the same sheets that we'd already slept in once we left to go to... More 

Was this review helpful? Yes 2
Jim K, General Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear dsakd, I am sorry to hear about your experience with us. I would like to make this right. Please call me at 571-643-0950 and I would like to personally apologize to you. I hope you will give us a second chance, and I look forward to hearing from you. More 

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Additional Information about Sheraton Herndon Dulles Airport Hotel

Address: 13715 Sayward Boulevard, Herndon, VA 20171
Location: United States > Virginia > Fairfax County > Herndon
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Herndon Dulles Airport Hotel 3.5*
Number of rooms: 184
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Hotel Style:
#15 Business Hotel in Herndon

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