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Hyatt Place Herndon / Dulles Airport - East

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13711 Sayward Blvd., Herndon, VA 20171
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Hyatt Place Herndon / Dulles Airport - East
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Hyatt Place Herndon / Dulles Airport - East
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240 reviews from our community

Traveler rating
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    22
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Contributor
21 reviews 21 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed yesterday NEW

Stayed 4/17-4/18. Used Travelocity to book. Paid $94 with tax. (Too much in my opinion). Checked in after midnight. Was Given a handicap room because they didn't have anything else available. Positives: Room was clean. Nice breakfast buffet. Check-in was fast. Negatives: Water pressure in shower was extremely low with the handheld shower wand. They had a mini ironing board... More 

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Reston, Virginia
Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed yesterday NEW

Air conditioning didn't work and upholster had strings hanging from the furniture. Total disappointment. I work in a place that books a lot of travel. I can assure you we won't be booking here. Housekeeping should have reported damage/mech. problems before room is rented. I ended up leaving and going home rather than switch rooms at 2 am

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Brentwood, New York
1 review
3 of 5 stars Reviewed 1 week ago NEW

In the past 2 years I have stayed well over a half dozen times at several Hyatt Places throughout the country. Knowing what to expect from them and seeing that I had grown to like them so much I signed up to become a Hyatt Gold Passport Member; something I should have done long ago to start accumulating points. It... More 

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Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review

Thank you kindly for your feedback. I am so sorry for all that you have mentioned. We would like to make it "perfect" for you. Please feel free to contact me directly at 571-643-0905 or via email at rajesh.singh@hyatt.com. I would like to resolve this matter beyond your satisfaction. I look forward hearing from you. Sincerely, Rajesh Singh More 

athens, Greece
1 review
5 of 5 stars Reviewed 2 weeks ago

Room size. bed comfort. speed on check in and out. friendly staff. good price. close to airport. free pick up and drop to departures shuttle. good internet connection. better than i expected. will prefer it next time in the area.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review

Thank you for your valued feedback. We are glad that your stay was a success in all aspects. We look forward serving you soon in the near future. Regards, Rajesh Singh More 

Apex, North Carolina
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed at this hotel many nights in the last month. First of all, it's a Hyatt Place, so I was not expecting a top-notch room or amenities. The hotel is average, with decent room. The staff was always kind (I checked in 9 times in one month), and the breakfast was good. Overall, the stays were comfortable and convenient... More 

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delhi1992, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review

Thank you kindly for your feedback. I would be glad to talk , to ensure how we can raise your expectation level higher. I can be reached at 571-643-0905 or please email me at rajesh.singh@hyatt.com. Our goal is to create memorable stays for all our valued guests. Sincerely, Rajesh Singh More 

1 review
1 of 5 stars Reviewed 4 weeks ago

My husband had business in the area so my 3 yr old and I decided to tag along. I called ahead and told them just this and asked if their pool was indoor, and it was. However when we got there the pool was closed. As it is every Tuesday, Wednesday and Friday! Which is exactly when we were staying... More 

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Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review

Thank you kindly for your feedback. I am so sorry for all that you have mentioned. We would like to make it "perfect" for you. Please feel free to contact me directly at 571-643-0905 or via email at rajesh.singh@hyatt.com. I would like to resolve this matter beyond your satisfaction. I look forward hearing from you. Sincerely, Rajesh Singh More 

Senior Contributor
24 reviews 24 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The bed was extremely comfortable, but that's why I chose the Hyatt. We got a great rate on Priceline.com and it was a no brainer. The room is huge, with a separate work area, and "living room". The washroom was very clean.... again it's a Hyatt. The only down side was the don't offer room service. They have 24/7 ready... More 

Was this review helpful? Yes 1
Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review

Thank you kindly for your feedback and we are glad to hear that you slept well. We are sorry about the fact you had to come down to the gallery to retrieve your order from the 24/7 gallery. The brighter side to this concept is that you can enjoy a full course item round the clock, versus select items from... More 

Ottawa, Canada
2 reviews
1 of 5 stars Reviewed 4 weeks ago

An early March winter storm cancelled most outbound flights from Dulles and I found myself having arrived but my connecting flight was cancelled and I was rebooked for the following day. This left me needing to find overnight accommodations. Taxis were all but non-existent at the airport so needed to book a hotel that was still running shuttles from the... More 

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Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review

Thank you kindly for your detailed feedback. I am extremely sorry to hear through the ordeal you had to go through. Kindly reach out to me at 571-643-0905 and I will make sure we can restore your faith in us. I will personally handle this for you. Sincerely, Rajesh Singh More 

Plymouth, United Kingdom
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 6, 2015

My flight was cancelled and I stayed here last minute, the hotel was not too far away from airport and I got a free transfer. My room was lovely with a huge bed, tv, settee etc. The only downside was I didn't have a english/us adapter for my electricals and there wasn't a usb slot anywhere in the room. Free... More 

Was this review helpful? Yes 1
Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review

Thank you kindly for your review. We are glad that you got an opportunity to stay with us. For your convenience, we do offer adapters on a complimentary basis. Kindly utilize this feature if you visit us again. It was a pleasure to have you at Hyatt Place, Sincerely, Rajesh Singh More 

Chicago, Illinois
Top Contributor
129 reviews 129 reviews
15 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed March 5, 2015

This is the second Hyatt Place I've stayed at and I absolutely love it! I enjoy the cleanliness of the hotel and the staff is quite nice and helpful. In the rooms, there is a gigantic television and a large couch! Very nice! Also, there is a partial room divider that separates the bed/sleeping area and the living room area.... More 

Was this review helpful? Yes 1
Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review

Thank you very much for your feedback. We are glad that you enjoyed your stay comprehensively. We do offer the use of microwave 24/7, located in the gallery area of our lobby. We look forward hosting you on your future trips to the area. Sincerely, Rajesh Singh More 

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