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Hyatt Place Herndon / Dulles Airport - East

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13711 Sayward Blvd., Herndon, VA 20171
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Hyatt Place Herndon / Dulles Airport - East
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Hyatt Place Herndon / Dulles Airport - East
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235 reviews from our community

Traveler rating
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    20
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    13
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60
36
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82
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
1 of 5 stars Reviewed 1 week ago

My husband had business in the area so my 3 yr old and I decided to tag along. I called ahead and told them just this and asked if their pool was indoor, and it was. However when we got there the pool was closed. As it is every Tuesday, Wednesday and Friday! Which is exactly when we were staying... More 

Was this review helpful? Yes
Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review

Thank you kindly for your feedback. I am so sorry for all that you have mentioned. We would like to make it "perfect" for you. Please feel free to contact me directly at 571-643-0905 or via email at rajesh.singh@hyatt.com. I would like to resolve this matter beyond your satisfaction. I look forward hearing from you. Sincerely, Rajesh Singh More 

Senior Contributor
21 reviews 21 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

The bed was extremely comfortable, but that's why I chose the Hyatt. We got a great rate on Priceline.com and it was a no brainer. The room is huge, with a separate work area, and "living room". The washroom was very clean.... again it's a Hyatt. The only down side was the don't offer room service. They have 24/7 ready... More 

Was this review helpful? Yes 1
Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review

Thank you kindly for your feedback and we are glad to hear that you slept well. We are sorry about the fact you had to come down to the gallery to retrieve your order from the 24/7 gallery. The brighter side to this concept is that you can enjoy a full course item round the clock, versus select items from... More 

Ottawa, Canada
2 reviews
1 of 5 stars Reviewed 1 week ago

An early March winter storm cancelled most outbound flights from Dulles and I found myself having arrived but my connecting flight was cancelled and I was rebooked for the following day. This left me needing to find overnight accommodations. Taxis were all but non-existent at the airport so needed to book a hotel that was still running shuttles from the... More 

Was this review helpful? Yes
Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review

Thank you kindly for your detailed feedback. I am extremely sorry to hear through the ordeal you had to go through. Kindly reach out to me at 571-643-0905 and I will make sure we can restore your faith in us. I will personally handle this for you. Sincerely, Rajesh Singh More 

Plymouth, United Kingdom
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My flight was cancelled and I stayed here last minute, the hotel was not too far away from airport and I got a free transfer. My room was lovely with a huge bed, tv, settee etc. The only downside was I didn't have a english/us adapter for my electricals and there wasn't a usb slot anywhere in the room. Free... More 

Was this review helpful? Yes 1
Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review

Thank you kindly for your review. We are glad that you got an opportunity to stay with us. For your convenience, we do offer adapters on a complimentary basis. Kindly utilize this feature if you visit us again. It was a pleasure to have you at Hyatt Place, Sincerely, Rajesh Singh More 

Chicago, Illinois
Top Contributor
128 reviews 128 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is the second Hyatt Place I've stayed at and I absolutely love it! I enjoy the cleanliness of the hotel and the staff is quite nice and helpful. In the rooms, there is a gigantic television and a large couch! Very nice! Also, there is a partial room divider that separates the bed/sleeping area and the living room area.... More 

Was this review helpful? Yes 1
Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review

Thank you very much for your feedback. We are glad that you enjoyed your stay comprehensively. We do offer the use of microwave 24/7, located in the gallery area of our lobby. We look forward hosting you on your future trips to the area. Sincerely, Rajesh Singh More 

Denver, Colorado
1 review
1 of 5 stars Reviewed 3 weeks ago

I stayed at this hotel on 2/24 - 2/27 and left with bed bug bites. I stayed in room 408. I talked with several of the hotel staff and even the general manager "Rog". They responded that there are no bugs in the room and they can not be held responsible. They indicated that they had the room professionally checked.... More 

Was this review helpful? Yes
Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review

Thank you kindly for the feedback. It was a pleasure talking to you yesterday. As mentioned, the room was detail inspected and there were no active or residual traces of any infestation. It is very unfortunate of what you underwent on your final night. Please accept our sincere apologies. Our hotel and the brand values your business, and we hope... More 

London
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I am a regular at this hotel and have written previous reviews praising the customer service , care and cleanliness of the rooms. I have just completed 2 stays in quick succession and this review is to praise the consistency of all the points mentioned. I have said before that I believe that this property is the best of the... More 

Was this review helpful? Yes 2
Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review

Thank you kindly for your feedback and providing names of team members that made your stay memorable. We are glad to hear that your stay was a success in all aspects, and we are sure that you will undoubtedly choose our property on your future visits. Kind Regards, Rajesh Singh More 

Chicago, Illinois
Contributor
18 reviews 18 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed here because our favorite hotel was unavailable. It may be a "preferred" hotel for my company - but not for me. Pros = clean and well-laid out with plenty of room. Nice coffee maker and supplies. Easy thermostat to operate and it worked. Bed was comfortable as were pillows. Cons = noisy HVAC with an irritating click at the... More 

Was this review helpful? Yes
Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review

Thank you kindly for your feedback. Thank you for highlighting the pros of your stay. In response to your concerns, we do provide complimentary lotion at the front desk. In fact, per Hyatt standards, we are not allowed to place that inside the room. We hope to see you stay with us in the near future. Sincerely, Rajesh Singh More 

Arlington, Virginia
Top Contributor
120 reviews 120 reviews
34 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed January 31, 2015 via mobile

Hyatt Place properties don't get their just dues. I find the configuration of the room, the couch, the swiveling TV, the large and well-configured desk, and the bed to be a fantastic value. This property lives up to my now high expectations for a Hyatt Place. The morning breakfast was good, the shuttle to the airport was easy and on... More 

Was this review helpful? Yes 1
Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review

Thank you expressing your utmost affection for the HP brand. Please inspire the brand, by visiting and staying at our hotel whenever you visit our area. Regards, Rajesh Singh More 

Santa Barbara, California
Top Contributor
94 reviews 94 reviews
43 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed January 27, 2015

I come to this specific hotel often near the airport and yes, do generally book four star hotels! However I happened on this hotel with the most incredible staff by far I have experienced in Dulles area! Gabby is my favorite, but all staff are so kind and exceptional with the service. Rooms are clean, modern and comfortable. They do... More 

Was this review helpful? Yes
Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review

Thank you kindly for elaborating on the highlights of your stay and complimenting Gabby. These are sources of inspiration to our team members. We are glad your stay was successful and we are certain that this will be your place to reside on your future visits. Sincerely, Rajesh Singh More 

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