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Hyatt Place Herndon / Dulles Airport - East

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13711 Sayward Blvd., Herndon, VA 20171
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Hyatt Place Herndon / Dulles Airport - East
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Hyatt Place Herndon / Dulles Airport - East
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246 reviews from our community

Traveler rating
    113
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    23
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Washington DC, District of Columbia
1 review
2 of 5 stars Reviewed 4 days ago NEW

Pool is closed due to sanitary reasons....so many hotels nearby and they can't make arrangements to send guests, with kids especially, to use their neighbors pools!? Ridiculous especially when staying multiple nights...very disappointed to the lack of customer service.

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Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review

Thank you for your feedback. In fact, there was a pool incident by a guest, as a result of which it had to be closed for personal hygiene reasons. The pool has to undergo proper cleansing procedures , before it can be presented back to the patrons.These are unforeseen happenings beyond our control. Kindly accept our sincere apologies. We hope... More 

Santa Barbara, California
Top Contributor
103 reviews 103 reviews
50 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

I must admit Gabby is such a wonderful asset to your hotel that I prefer it even over several area hotels to stay! Gabby is seamless and very accommodating! There are several other employees that are also exceptional! The valet service is top notch! I always feel safe and secure at this hotel and will always come back!

Was this review helpful? Yes
Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review

Thank you for feedback and complimenting Gaby. We appreciate your kind words and undoubtedly she deserves your recommendation. We are glad that you really enjoyed your stay. Please come back and see us soon. Regards, Rajesh Singh More 

harrisburg, PA
Top Contributor
129 reviews 129 reviews
34 hotel reviews
84 helpful votes 84 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Nice extremely clean large room with lots of room for luggage. I liked the layout with the large semi-separated sitting area with L shaped couch. The sink was outside the bathroom and had tons of counter space. The closet was minuscule. Its sliding door was the width of its full length mirror but difficult to reach in to hang clothes... More 

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Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review

Thank you kindly for your feedback. We will look into the water temperature and ensure it is at the optimum level. We are glad to hear that you enjoyed your stay and look forward seeing you stay with us in the future. Regards, Rajesh Singh More 

Washington DC, District of Columbia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The title says it all. Great maintenance, great housekeeping, great front desk, great management. I simply can't think of anything less than first rate with this Property - oh wait: Hyatt ought to install door slam dampers to catch up w newer Hilton properties. This is my goto hotel for NoVa.

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Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review

Thank you for your review. We are glad that you enjoyed your stay. We look forward seeing you soon and serving you more consistently in the near future. Sincerely, Rajesh Singh More 

2 reviews
4 of 5 stars Reviewed 3 weeks ago

Important! - we were transported with the Sheraton Shuttle and this is not mentioned on the website. Luckily my wife read a review mentioning this. Stayed there for a night and left happy. Rooms look like advertised and have a small living area which was great for all our luggage. Had good wi-fi and a friendly restaurant nearby called Generous... More 

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delhi1992, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review

Thank you kindly for your valued feedback. We are glad that you enjoyed your stay. We look forward serving you soon in the very near future. Regards, Rajesh Singh More 

Toronto, Canada
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We came in around noon on Friday, and left early monday. Early check-in was no prob. As I usually find with tripadvisor, because people are more motivated to post a review when they have a beef, my experience was better than some shared here. Found the rooms very clean - and the layout was great. Fairly new looking/feeling bathroom with... More 

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delhi1992, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review

Thank you very much for your feedback. We are glad you enjoyed your stay and will come back and stay with us. Please accept our sincere apologies for the shuttle delay that you encountered at the airport. We look forward seeing you stay with us very soon. Kind Regards, Rajesh Singh More 

Chantilly, Virginia
1 review
1 of 5 stars Reviewed 4 weeks ago

I recently hosted a two-day miniature gaming tournament at this property and the experience was a complete fiasco. The people running catering (and, by extension, catering at the Sheraton next door as they are both serviced by the same people) are woefully incompetent and seem to have no F&B or event planning experience whatsoever. Below is a pretty detailed summary... More 

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delhi1992, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review

Thank you for your feedback. I once again apologize on behalf of the hotel team at large ,of falling short ,in your expectations. My assurance to you was,the resolution would be to your satisfaction. We did ensure that your resolution requirements were fully met. Please accept our sincere apologies once again in this regard. Sincerely, Rajesh Singh More 

Senior Contributor
21 reviews 21 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed April 20, 2015

Stayed 4/17-4/18. Used Travelocity to book. Paid $94 with tax. (Too much in my opinion). Checked in after midnight. Was Given a handicap room because they didn't have anything else available. Positives: Room was clean. Nice breakfast buffet. Check-in was fast. Negatives: Water pressure in shower was extremely low with the handheld shower wand. They had a mini ironing board... More 

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Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review

Thank you kindly for your feedback. I am so sorry for all that you have mentioned. We would like to make it "perfect" for you. Please feel free to contact me directly at 571-643-0905 or via email at rajesh.singh@hyatt.com. I would like to resolve this matter beyond your satisfaction. I look forward hearing from you. Sincerely, Rajesh Singh More 

Reston, Virginia
Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed April 20, 2015

Air conditioning didn't work and upholster had strings hanging from the furniture. Total disappointment. I work in a place that books a lot of travel. I can assure you we won't be booking here. Housekeeping should have reported damage/mech. problems before room is rented. I ended up leaving and going home rather than switch rooms at 2 am

Was this review helpful? Yes
Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review

Thank you kindly for your feedback. I am so sorry for all that you have mentioned. We would like to make it "perfect" for you. Please feel free to contact me directly at 571-643-0905 or via email at rajesh.singh@hyatt.com. I would like to resolve this matter beyond your satisfaction. I look forward hearing from you. Sincerely, Rajesh Singh More 

Brentwood, New York
1 review
3 of 5 stars Reviewed April 14, 2015

In the past 2 years I have stayed well over a half dozen times at several Hyatt Places throughout the country. Knowing what to expect from them and seeing that I had grown to like them so much I signed up to become a Hyatt Gold Passport Member; something I should have done long ago to start accumulating points. It... More 

Was this review helpful? Yes
Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review

Thank you kindly for your feedback. I am so sorry for all that you have mentioned. We would like to make it "perfect" for you. Please feel free to contact me directly at 571-643-0905 or via email at rajesh.singh@hyatt.com. I would like to resolve this matter beyond your satisfaction. I look forward hearing from you. Sincerely, Rajesh Singh More 

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