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Hyatt Place Herndon / Dulles Airport - East

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13711 Sayward Blvd., Herndon, VA 20171
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1 room 1 guest
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Hyatt Place Herndon \/ Dulles Airport - East
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271 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Tall Timbers, Maryland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

The Hyatt Place in Herndon, VA (Sayward Drive) is useless as a park and fly. While the accommodations are fine and new, the shuttle service is terrible. Outbound, the 0500 shuttle was late and the hotel staff stated this was not unusual; the driver routinely did not start the route on time; they did apologize. Also, the shuttle serves Hyatt... More 

Was this review helpful? Yes 1
Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review

Thank you for bringing the shuttle ordeal to our attention. Please accept our sincere apologies. I will personally look into this matter to ensure this does not recur in the future. I hope this will not deter you from staying with us in the future. Kindly contact me directly at 571-643-0905, and I will personally take care of your needs.... More 

Staten Island
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Having stayed in the Hyatt Place in Tampa, I was psyched to have booked the same hotel in a different city. I stayed in this hotel along with my husband and his sister, but all the Queen bedrooms were already occupied. No biggie; the three of us were able to fit in the bed comfortably the first night, but on... More 

Was this review helpful? Yes
Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review

Thank you kindly for mentioning the key elements, that you believe could have enhanced the quality of your stay. We will certainly look into these as we aspire to make our product better, and guest friendlier. We look forward seeing you soon. Regards, Rajesh Singh More 

Nunez
Level Contributor
72 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 5 weeks ago

My husband and I had a layover in Washington on the way home from summer vacation. Our room at the Hyatt Place was so nice. We were not expecting a small suite, but that's what we got. The hotel provided breakfast and shuttle to the airport. It was a great night!

Was this review helpful? Yes
Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review

Thank you for your feedback. I am glad you enjoyed your stay and we were able to cater to your needs. We look forward hosting you soon in the near future. Regards, Rajesh Singh More 

Roseville, California
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 22, 2015

Booked on Travelocity, but somehow they forgot to tell Hyatt Place. Joe was great, he gave us a room and called Travelocity and fixed it! Thank you to Quasar for suggesting a road trip to Baltimore and shuttle driver Bernard for the great tips too! Rooms were great and I would definitely stay there again.

Was this review helpful? Yes
Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review

Thank you for your kind words for Joe and Qaiser. We are glad your stay was memorable and look forward hosting you in the near future. Regards, Rajesh Singh More 

Pinehurst, North Carolina
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed July 8, 2015

Perfect stay. Very comfortable beds with lots of pillows. Breakfast was a nice change from the usual pre made items offered at other hotels. Convenient to highways and restaurants. Very affordable….will stay again in the future!

Was this review helpful? Yes
Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review

Thank you for your response. We are glad you enjoyed your stay as a whole and will definitely stay with us moving forward. We look forward seeing you soon. Regards, Rajesh Singh More 

1 review
5 of 5 stars Reviewed July 5, 2015

I travel a great deal and have never had as good of service as Zach, Joe and Samir provided, including room accommodations, food recommendations and assistance finding locations in the area. These guys are as good as I have seen and it made a long trip a great one, earning my full appreciation!

Was this review helpful? Yes
delhi1992, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review

Thank you for your review, and I am very appreciative that you took the time to compliment Zach, Joe and Samir. Whenever names are listed, we celebrate the moment with the entire team. Please come back and choose us on your future trips. Regards, Rajesh Singh More 

Jefferson City, Missouri
1 review
5 of 5 stars Reviewed July 4, 2015

We got stuck because a storm on Dulles Airport, was very late and the lady at the front desk I think her name was Yvette, she did a wonderful job helping us a lot, she came outstanding to do what we was looking for and even by herself cook, for us and help us with our luggage, because wasn't any... More 

Was this review helpful? Yes
Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review

Thank you for your detailed review. We are glad to hear that Ivette took great care of you in entirety. We look forward seeing you stay with us soon. Regards, Rajesh Singh More 

Herndon, Virginia, United States
Level Contributor
64 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed July 1, 2015

My wife and I were getting ready to move out of our apartment, which was just down the street from the Hyatt Place Dulles Airport East. So it proved to be a convenient place to stay while we waited for the movers to arrive. The room was comfortable, and we enjoyed the breakfast buffet.

Was this review helpful? Yes
Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review

Thank you for choosing your neighborhood hotel. I am glad you found us to be the hotel of our choice. Kindly spread he word to your friends and family, so we can get an opportunity to serve them as well. Regards, Rajesh Singh More 

New York
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 27, 2015

This is not a full service hotel, but the rooms are quite large and quiet, with a separate area with a large sofa for watching TV. Everything very clean, recent/modern, and nice staff. Great for business but you will need a car, as nothing around there. Breakfast looked nice eve though I did not have it. The only minor complaint... More 

Was this review helpful? Yes
Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review

Thank you for your feedback. We are glad you found the hotel to your liking. We appreciate you staying with us and look forward seeing you soon. Regards, Rajesh Singh More 

Level Contributor
54 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed June 19, 2015

Stayed at this hotel while travel with a group of 8th grade students. Overall, I thought that the hotel could have been much more accommodating to our group. They refused to put us on one floor, instead scattering us throughout the hotel (even though we had been booked months ahead). The pool was tiny -- only an occupancy of 23!... More 

Was this review helpful? Yes 1
Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review

Thank you for your comments. I am sorry to hear that you had some concerns. Due to the heavy volume of business in June, it is sometimes not possible to accommodate all rooms on one floor due to specific bedding requirements. Please be assured, we try our level best to allocate as many rooms as possible close to one another.... More 

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