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Embassy Suites Dulles Airport

3.5 of 5 13341 Woodland Park Road, Herndon, VA 20171
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Embassy Suites Dulles Airport
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Embassy Suites Dulles Airport
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573 reviews from our community

Traveler rating
    358
    118
    47
    24
    26
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143
67
41
269
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
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There are newer reviews for Embassy Suites Dulles Airport
See the most recent reviews
King of Prussia, United States
1 review
2 of 5 stars Reviewed June 16, 2013

The service neither speaks nor comprehends English well here. This is not just me. Another guest at the front desk had to ask the service to repeat themselves a couple of times. They will come into your room without knocking. The "official reason" why the hotel personnel came into my room was invalid. I should have gotten free internet, only... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
elsa j, Front Office Manager at Embassy Suites Dulles Airport, responded to this review

Dear Valued Guest: Thank you for taking the time to share feedback about your stay at the Embassy Suites Dulles Airport. Your feedback will help us improve. We are sorry to learn that our service delivery fell below our usual standard during your visit. Please accept my sincere apology. We will continue to work hard to earn your business and... More 

Richmond, VA
Top Contributor
59 reviews 59 reviews
10 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed June 15, 2013

We booked 7 weeks in advance arrived at 315 pm our room was not ready . The desk staff totally ignored us talked amongst themselves and after 10 mins of looking at them we had to ask is there a problem . We don't have a double queen room yet give us 30 mins they say . Or ha ha... More 

Was this review helpful? Yes 1
elsa j, Front Office Manager at Embassy Suites Dulles Airport, responded to this review

Dear Valued Guest: Thank you for taking the time to share feedback about your stay at the Embassy Suites Dulles Airport. Your feedback will help us improve. We are sorry to learn that our service delivery fell below our usual standard during your visit. Please accept my sincere apology. We will continue to work hard to earn your business and... More 

Lyndhurst, Virginia, United States
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 10, 2013

We've stayed at Embassy Suites Dulles Airport a number of times and have always had a wonderful experience. We always take advantage of the evening happy hour. Staff is always pleasant and accommodating. Drinks and hors d'oeuvres are a plentiful and tasty. Our smoking room on the fifth floor was very clean and pleasant smelling. No hint of the previous... More 

Was this review helpful? Yes
Lelagegia, Director of Sales at Embassy Suites Dulles Airport, responded to this review

Thank you so very much for taking the time to let us know you enjoy staying at our hotel. We are grateful for your loyalty and continued patronage. I will be sure to share your comments with Bar the rest of our team. Thanks again and have a great rest of the week! Regards, Lela Gegia More 

Green Bay, Wisconsin
Top Contributor
57 reviews 57 reviews
37 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed June 8, 2013 via mobile

Arrived to my room at 5 pm to find dishes from the morning still in the hallway next to my room. The room was dark due to the low watt light bulbs. The staff was nice and the breakfast good. But not having any warm water in the morning was not acceptable. Upon checkout, the manager said the boiler was... More 

Was this review helpful? Yes
elsa j, Front Office Manager at Embassy Suites Dulles Airport, responded to this review

Dear Valued Guest: Thank you for taking the time to share feedback about your stay at the Embassy Suites Dulles Airport. Your feedback will help us improve. We are sorry to learn that our service delivery fell below our usual standard during your visit. Please accept my sincere apology. We will continue to work hard to earn your business and... More 

Greenville, North Carolina
1 review
5 of 5 stars Reviewed June 6, 2013

this was the first time we've stayed in a Embassy Suites our niece recommended it ,I'am glad she did you now have new customer. Everything was great . For me the best thing was the cook to order breakfast . We wanted to go to Bush Gardens but can't find a embassy suite close by .

Was this review helpful? Yes
elsa j, Front Office Manager at Embassy Suites Dulles Airport, responded to this review

Dear Valued Guest: Thank you so much for taking the time to provide feedback. We appreciate it. You are very important to us. Our goal is to make the Embassy Suites Dulles your "home away from home" whenever you are in the area. Kindly let me know if I can assist with anything before or during your next visit to... More 

Greenville, North Carolina
Top Contributor
74 reviews 74 reviews
26 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed June 5, 2013

I stayed here for recent business trip, and could not have been happier. The front desk staff was helpful, polite, and professional. I loved the lobby with the swans, the wonderful cooked breakfast, the evening cocktails, and my suite. The airport shuttle was very convenient, and the driver very friendly. The only small thing was not getting new towels one... More 

Was this review helpful? Yes
elsa j, Front Office Manager at Embassy Suites Dulles Airport, responded to this review

Thank you so much for taking the time to provide feedback. We appreciate it. You are very important to us. Our goal is to make the Embassy Suites Dulles your "home away from home" whenever you are in the area. Kindly let me know if I can assist with anything before or during your next visit to the area. Have... More 

Highlands Ranch, United States
1 review
3 of 5 stars Reviewed May 29, 2013

Good location for hotel. Easy in and out. Nice lobby and good breakfast. The heating/cooling system is not very good in two of the rooms I stayed. Either rooom was too hot and would not cool off or another room the cooling system as 'rattling' (loud). Workout room is hot and you are lucky if you get a towel to... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
elsa j, Front Office Manager at Embassy Suites Dulles Airport, responded to this review

Dear Valued Guest: Thank you for taking the time to share feedback about your stay at the Embassy Suites Dulles Airport. Your feedback will help us improve. We are sorry to learn that our service delivery fell below our usual standard during your visit. Please accept my sincere apology. We will continue to work hard to earn your business and... More 

Brampton, Canada
1 review
5 of 5 stars Reviewed May 28, 2013

Visited Washington with my family and extended family (group of 15). The stay was very comfortable. The staff very friendly. Very close to Washington DC (25-30 mins drive) and free parking. The breakfast and evening manager's reception was exceptional.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
elsa j, Front Office Manager at Embassy Suites Dulles Airport, responded to this review

Dear Valued Guest: Thank you so much for taking the time to provide feedback. We appreciate it. You are very important to us. Our goal is to make the Embassy Suites Dulles your "home away from home" whenever you are in the area. Kindly let me know if I can assist with anything before or during your next visit to... More 

Roanoke, Virginia, United States
2 reviews
5 of 5 stars Reviewed May 24, 2013

We always choose Embassy Suites when we travel. This hotel met all our expectations as our suite was very clean and looked as if it had recently been updated. We had all the towels, glasses, and other shampoo, lotion, etc that we needed. The breakfast was very good as the hotel was very busy in the morning, and we did... More 

Was this review helpful? Yes
elsa j, Front Office Manager at Embassy Suites Dulles Airport, responded to this review

Dear Valued Guest: Thank you so much for taking the time to provide feedback. We appreciate it. You are very important to us. Our goal is to make the Embassy Suites Dulles your "home away from home" whenever you are in the area. Kindly let me know if I can assist with anything before or during your next visit to... More 

Alamo
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed May 23, 2013

I travel frequently for business and my stay at your hotel was one of the worst in recent memory. The following are items that were unacceptable. 1. We were contacted before our stay telling us that our confirmed reservation was not valid and the hotel was full. That was very unprofessional. 2. Basic items were not stocked in the hotel... More 

Was this review helpful? Yes 1
elsa j, Front Office Manager at Embassy Suites Dulles Airport, responded to this review

Dear Valued Guest: Thank you for taking the time to share feedback about your stay at the Embassy Suites Dulles Airport. Your feedback will help us improve. We are sorry to learn that our service delivery fell below our usual standard during your visit. Please accept my sincere apology. We will continue to work hard to earn your business and... More 

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Additional Information about Embassy Suites Dulles Airport

Address: 13341 Woodland Park Road, Herndon, VA 20171
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Embassy Suites Dulles Airport 3.5*
Number of rooms: 150
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Also Known As:
Embassy Suites Herndon
Herndon Embassy Suites
Hotel Style:
#2 Family Hotel in Herndon
#2 Business Hotel in Herndon
#4 Romantic Hotel in Herndon

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