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Embassy Suites Dulles Airport

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13341 Woodland Park Road, Herndon, VA 20171
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Embassy Suites Dulles Airport
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Embassy Suites Dulles Airport
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601 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Embassy Suites Dulles Airport
See the most recent reviews
West Palm Beach
Senior Contributor
38 reviews 38 reviews
16 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed August 17, 2013 via mobile

Lobby, conference room, bar & restaurant were absolutely freezing. Attended a conference here. Room was great, food was great, staff was great but the inability to adjust the AC made stay unbearable. All attendees were wearing everything they brought being it was August! Staff did bring space heaters into room which we all huddled around for warmth. Why no one... More 

Was this review helpful? Yes
elsa j, Front Office Manager at Embassy Suites Dulles Airport, responded to this review

Dear Valued Guest: Thank you for taking the time to share feedback about your stay at the Embassy Suites Dulles Airport. Your feedback will help us improve. We are sorry to learn that our service delivery fell below our usual standard during your visit. Please accept my sincere apology. We will continue to work hard to earn your business and... More 

Santa Ana, California
Top Contributor
166 reviews 166 reviews
87 hotel reviews
122 helpful votes 122 helpful votes
5 of 5 stars Reviewed August 15, 2013

We used this hotel for a one-night stay after arriving very late from Dulles airport. Be aware that their shuttle doesn't run past 11:00p. We arrived around 2:00am and rented a car, luckily. The room looked like it was recently renovated because it was modern looking but the counter tops in the bathroom and wet bar looked dated and a... More 

Was this review helpful? Yes
elsa j, Front Office Manager at Embassy Suites Dulles Airport, responded to this review

Dear Valued Guest: Thank you so much for taking the time to provide feedback. We appreciate it. You are very important to us. Our goal is to make the Embassy Suites Dulles your "home away from home" whenever you are in the area. Kindly let me know if I can assist with anything before or during your next visit to... More 

cerritos, United States
1 review
5 of 5 stars Reviewed August 14, 2013

We enjoyed our stay at the hotel. The staff were all helpful and friendly. Good location for rest and relaxation, near restaurants and a movie theater. The breakfast was the best! the exercise room was clean. Highly recommended !! we stay there and took a bus into DC to be away from all the activities in DC.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
elsa j, Front Office Manager at Embassy Suites Dulles Airport, responded to this review

Dear Valued Guest: Thank you so much for taking the time to provide feedback. We appreciate it. You are very important to us. Our goal is to make the Embassy Suites Dulles your "home away from home" whenever you are in the area. Kindly let me know if I can assist with anything before or during your next visit to... More 

Santa Barbara, California
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 13, 2013

We stayed at the hotel to visit some friends and family in Herndon and to explore D.C. We really liked the big room with the separated areas so we could spread out. The room was nice and updated. The atrium was also really cool and relaxing to step back in to when we got back. It was fun to see... More 

Was this review helpful? Yes
elsa j, Front Office Manager at Embassy Suites Dulles Airport, responded to this review

Dear Valued Guest: Thank you for taking the time to share feedback about your stay at the Embassy Suites Dulles Airport. Your feedback will help us improve. We are sorry to learn that our service delivery fell below our usual standard during your visit. Please accept my sincere apology. We will continue to work hard to earn your business and... More 

Carlisle, PA
Top Contributor
74 reviews 74 reviews
21 hotel reviews
170 helpful votes 170 helpful votes
5 of 5 stars Reviewed August 13, 2013

My wife and I were looking for a hotel after a day at the Udvar-Hazy Air and Space Museum, and this fit the bill. The interior is attractive with the full height atrium around which the rooms are built. The swans in the interior pond were a constant attraction for us - as well as every child in the place.... More 

Was this review helpful? Yes
elsa j, Front Office Manager at Embassy Suites Dulles Airport, responded to this review

Dear Valued Guest: Thank you for taking the time to share feedback about your stay at the Embassy Suites Dulles Airport. Your feedback will help us improve. We are sorry to learn that our service delivery fell below our usual standard during your visit. Please accept my sincere apology. We will continue to work hard to earn your business and... More 

Kansas City, United States
1 review
3 of 5 stars Reviewed August 13, 2013

The lobby's decor looks like the late 80's or early 90's, with bad fake ivy in green and mauve. The rooms and the whole hotel was very humid. At night it felt like the bedding was wet and sticking to you because of the high humidity levels, the air conditioning never did combat with this. However the breakfast was very... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
elsa j, Front Office Manager at Embassy Suites Dulles Airport, responded to this review

Dear Valued Guest: Thank you for taking the time to share feedback about your stay at the Embassy Suites Dulles Airport. Your feedback will help us improve. We are sorry to learn that our service delivery fell below our usual standard during your visit. Please accept my sincere apology. We will continue to work hard to earn your business and... More 

Copperas Cove, United States
1 review
5 of 5 stars Reviewed August 4, 2013

Great Service, amazing staff - I loved the swans, how unique! The Evening Reception was perfect after a long day. The room was a dream, food was excellent. Nothing but praise for this hotel and the wonderful staff - hope to stay here again soon!

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
elsa j, Front Office Manager at Embassy Suites Dulles Airport, responded to this review

Dear Valued Guest: Thank you so much for taking the time to provide feedback. We appreciate it. You are very important to us. Our goal is to make the Embassy Suites Dulles your "home away from home" whenever you are in the area. Kindly let me know if I can assist with anything before or during your next visit to... More 

California
Senior Contributor
30 reviews 30 reviews
26 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed August 1, 2013

We stayed here with our 2 teenage grandsons on the night before our flight home. The staff was very pleasant. They furnished us with an extra bed and linens for one of the boys. Our room was clean, comfortable, and quiet. My wife and I enjoyed the evening happy hour. The breakfast buffet was very good. The hotel is well... More 

Was this review helpful? Yes
elsa j, Front Office Manager at Embassy Suites Dulles Airport, responded to this review

Dear Valued Guest: Thank you so much for taking the time to provide feedback. We appreciate it. You are very important to us. Our goal is to make the Embassy Suites Dulles your "home away from home" whenever you are in the area. Kindly let me know if I can assist with anything before or during your next visit to... More 

Downingtown, United States
1 review
1 of 5 stars Reviewed July 31, 2013

Upon arriving, this hotel is clean and beautiful, and the staff is quick to greet you with a smile. However, I needed to call the front desk each day to either request that my room be cleaned or for towels and toiletries that were not replenished. Restaurant and lounge service was extremely slow due to a lack of staffing. The... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
elsa j, Front Office Manager at Embassy Suites Dulles Airport, responded to this review

Dear Valued Guest: Thank you for taking the time to share feedback about your stay at the Embassy Suites Dulles Airport. Your feedback will help us improve. We are sorry to learn that our service delivery fell below our usual standard during your visit. Please accept my sincere apology. We will continue to work hard to earn your business and... More 

Herndon, Virginia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 26, 2013

This is one of many hotels we have stayed in during a long job transition and the most disappointing. The room décor reminded me of a bordello and although it was summer the hotel was freezing so although the breakfast was good, it was too cold to sit and eat it. There was also a young sports group at the... More 

Was this review helpful? Yes 1
elsa j, Front Office Manager at Embassy Suites Dulles Airport, responded to this review

Dear Valued Guest: Thank you for taking the time to share feedback about your stay at the Embassy Suites Dulles Airport. Your feedback will help us improve. We are sorry to learn that our service delivery fell below our usual standard during your visit. Please accept my sincere apology. We will continue to work hard to earn your business and... More 

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