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All 20 Herndon hotels

Embassy Suites Dulles Airport

3.5 of 5 Hotel   |   13341 Woodland Park Road, Herndon, VA 20171
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79%
Ranked #2 of 20 hotels in Herndon
Certificate of Excellence 2013
A recent review
5 of 5 stars Reviewed June 20, 2013
Thomas H Embassy Suites at Dulles Airport, United States
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334 people have reviewed this hotel

Traveler rating
    190
    75
    29
    19
    21
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82
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Embassy Suites Dulles Airport
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Embassy Suites at Dulles Airport, United States
1 review
5 of 5 stars Reviewed June 20, 2013

Hotel staff was very helpful in regards to providing a late checkout for a flight delay and for transportation to nearby locations for shopping. Room did not smell very fresh. Business center internet speed was slow but room internet was fast. Overall, the amenities offered were great.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Lelagegia, Director of Sales at Embassy Suites Dulles Airport, responded to this review

Dear guest, Thank you for taking your time to tell us about your experience. It was our pleasure serving you and sincerely hope to welcome you back to the property very soon! Regards, Lela Gegia More

Johnstown, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 17, 2013

Class act for hospitality, comfort, and cleanliness. Everyone who works there are very friendly, helpful, and go out of their way to make your stay wonderful. This is the best hotel I have stayed at in the DC area. And is the best Embassy Suites I have stayed in through my travels in the US.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Lelagegia, Director of Sales at Embassy Suites Dulles Airport, responded to this review

Thank you for taking the time to tell us about your experience. We greatly appreciate it. We will share your comments with our wonderful associates, who are here to help provide you with a memorable stay. We hope to welcome you back to the property very soon! Kind regards, Lela Gegia More

Minneapolis, Minnesota
Senior Contributor
30 reviews 30 reviews
21 hotel reviews
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed June 17, 2013 via mobile

My experience was negative enough for the first time - I left a hotel earlier than planned. We arrived but they didn't mention my status. In fact when my partner showed up the front desk agent looked puzzled that we were sharing a bed. It's 2013. Get over it. Next we arrived to the room. It was clean. Until we... More

Was this review helpful? Yes
elsa j, Front Office Manager at Embassy Suites Dulles Airport, responded to this review

Dear Valued Guest: Thank you for taking the time to share feedback about your stay at the Embassy Suites Dulles Airport. Your feedback will help us improve. We are sorry to learn that our service delivery fell below our usual standard during your visit. Please accept my sincere apology. We will continue to work hard to earn your business and... More

Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed June 16, 2013

I spend quite a bit of time in the DC area and have yet to find a moderately priced hotel that equals the Embassy Suites Dulles. Staff is excellent, rooms are clean, great location. This hotel is my first choice when visiting the area.

Was this review helpful? Yes
elsa j, Front Office Manager at Embassy Suites Dulles Airport, responded to this review

Dear Valued Guest: Thank you so much for taking the time to provide feedback. We appreciate it. You are very important to us. Our goal is to make the Embassy Suites Dulles your "home away from home" whenever you are in the area. Kindly let me know if I can assist with anything before or during your next visit to... More

King of Prussia, United States
1 review
2 of 5 stars Reviewed June 16, 2013

The service neither speaks nor comprehends English well here. This is not just me. Another guest at the front desk had to ask the service to repeat themselves a couple of times. They will come into your room without knocking. The "official reason" why the hotel personnel came into my room was invalid. I should have gotten free internet, only... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
elsa j, Front Office Manager at Embassy Suites Dulles Airport, responded to this review

Dear Valued Guest: Thank you for taking the time to share feedback about your stay at the Embassy Suites Dulles Airport. Your feedback will help us improve. We are sorry to learn that our service delivery fell below our usual standard during your visit. Please accept my sincere apology. We will continue to work hard to earn your business and... More

Richmond, VA
Top Contributor
59 reviews 59 reviews
10 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed June 15, 2013

We booked 7 weeks in advance arrived at 315 pm our room was not ready . The desk staff totally ignored us talked amongst themselves and after 10 mins of looking at them we had to ask is there a problem . We don't have a double queen room yet give us 30 mins they say . Or ha ha... More

Was this review helpful? Yes 1
elsa j, Front Office Manager at Embassy Suites Dulles Airport, responded to this review

Dear Valued Guest: Thank you for taking the time to share feedback about your stay at the Embassy Suites Dulles Airport. Your feedback will help us improve. We are sorry to learn that our service delivery fell below our usual standard during your visit. Please accept my sincere apology. We will continue to work hard to earn your business and... More

Lyndhurst, Virginia, United States
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 10, 2013

We've stayed at Embassy Suites Dulles Airport a number of times and have always had a wonderful experience. We always take advantage of the evening happy hour. Staff is always pleasant and accommodating. Drinks and hors d'oeuvres are a plentiful and tasty. Our smoking room on the fifth floor was very clean and pleasant smelling. No hint of the previous... More

Was this review helpful? Yes
Lelagegia, Director of Sales at Embassy Suites Dulles Airport, responded to this review

Thank you so very much for taking the time to let us know you enjoy staying at our hotel. We are grateful for your loyalty and continued patronage. I will be sure to share your comments with Bar the rest of our team. Thanks again and have a great rest of the week! Regards, Lela Gegia More

Green Bay, Wisconsin
Top Contributor
51 reviews 51 reviews
35 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed June 8, 2013 via mobile

Arrived to my room at 5 pm to find dishes from the morning still in the hallway next to my room. The room was dark due to the low watt light bulbs. The staff was nice and the breakfast good. But not having any warm water in the morning was not acceptable. Upon checkout, the manager said the boiler was... More

Was this review helpful? Yes
elsa j, Front Office Manager at Embassy Suites Dulles Airport, responded to this review

Dear Valued Guest: Thank you for taking the time to share feedback about your stay at the Embassy Suites Dulles Airport. Your feedback will help us improve. We are sorry to learn that our service delivery fell below our usual standard during your visit. Please accept my sincere apology. We will continue to work hard to earn your business and... More

Greenville, North Carolina
1 review
5 of 5 stars Reviewed June 6, 2013

this was the first time we've stayed in a Embassy Suites our niece recommended it ,I'am glad she did you now have new customer. Everything was great . For me the best thing was the cook to order breakfast . We wanted to go to Bush Gardens but can't find a embassy suite close by .

Was this review helpful? Yes
elsa j, Front Office Manager at Embassy Suites Dulles Airport, responded to this review

Dear Valued Guest: Thank you so much for taking the time to provide feedback. We appreciate it. You are very important to us. Our goal is to make the Embassy Suites Dulles your "home away from home" whenever you are in the area. Kindly let me know if I can assist with anything before or during your next visit to... More

Greenville, North Carolina
Top Contributor
52 reviews 52 reviews
18 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed June 5, 2013

I stayed here for recent business trip, and could not have been happier. The front desk staff was helpful, polite, and professional. I loved the lobby with the swans, the wonderful cooked breakfast, the evening cocktails, and my suite. The airport shuttle was very convenient, and the driver very friendly. The only small thing was not getting new towels one... More

Was this review helpful? Yes
elsa j, Front Office Manager at Embassy Suites Dulles Airport, responded to this review

Thank you so much for taking the time to provide feedback. We appreciate it. You are very important to us. Our goal is to make the Embassy Suites Dulles your "home away from home" whenever you are in the area. Kindly let me know if I can assist with anything before or during your next visit to the area. Have... More

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Additional Information about Embassy Suites Dulles Airport

Also Known As:
Embassy Suites Herndon
Herndon Embassy Suites
Address: 13341 Woodland Park Road, Herndon, VA 20171
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Herndon
#4 Family Hotel in Herndon
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Embassy Suites Dulles Airport 3.5*
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