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Embassy Suites Dulles Airport

3.5 of 5 13341 Woodland Park Road, Herndon, VA 20171
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Certificate of Excellence 2014
Embassy Suites Dulles Airport
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Embassy Suites Dulles Airport
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549 reviews from our community

Traveler rating
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141
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255
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chicago, Illinois, United States
1 review
5 of 5 stars Reviewed yesterday NEW

I stayed for a week and felt very at home. The staff in the dining room were very kind, one was Ramiro and the other was a Hispanic woman but I forgot her name. I talked with Charles the pool attendant everyday and he would leave a fresh towel for me. The free shuttle went not only to the airport... More 

Was this review helpful? Yes
Gaithersburg, Maryland
1 review
4 of 5 stars Reviewed 2 days ago NEW

From the front desk to the breakfast bar to the pool area, the staff here has been friendly and helpful. Charles (the lifeguard) made hanging out at the pool the best way to unwind at the end of the day and we're officially making it part of our routine. :-)

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 2 days ago NEW

About once a quarter my friends and I stay at the Embassy Suites - Dulles Airport for a weekend writing retreat. Every time we come, we're impressed by the service we receive. From the friendly front desk receptionist to the complimentary breakfast bar in the morning to the free Manager's reception each evening, we couldn't be more please with how... More 

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Chantilly, Virginia
2 reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

Excellent customer Service. The general manager Luis is very respectful and generous.Charles the lifeguard is the best trainer.Rick the chauffer is very kind and is always willing to serve anyone. Great hospitality and I would recommend this hotel to all.

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Port Washington, New York
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Not friendly. Very stingy. They offer complimentary breakfast but no milk, very slow to refill coffee. Understaffed, was told to come to desk for extra pillows and blankets. Not a pleasant experience. Went with a group -- many toilets stuffed.

Was this review helpful? Yes 1
lkuglitsch, General Manager at Embassy Suites Dulles Airport, responded to this review

Dear hwk20: I would first off like to apologize to you for the disappointing stay with us. This is not the typical service that we offer to our valued guest. During our breakfast we do offer milk and do apologize that it was not available to you during your meal. I will be sure to share your experience with the... More 

San Antonio, United States
1 review
3 of 5 stars Reviewed 1 week ago

If you are looking for a hotel with the basics, this is it. It does provide a restaurant, room service and internet and gym but the hours of the services are limited and the internet was horrible. I went for a business trip so the internet was a big one. The gym was so so and room service was limited... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
lkuglitsch, General Manager at Embassy Suites Dulles Airport, responded to this review

Dear Mya R: We thank you for the constructive feedback and recommendation of our hotel. I am sorry to hear that your stay was not amazing. Our restaurant is only open until 11pm as this is a brand standard. We do offer the Corner pantry which is open 24 hours where you can grab a sandwich, wrap or salad. We... More 

Pennsylvania
Contributor
13 reviews 13 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is always our first choice when visiting Northern Virginia. Rooms are comfortable and relatively uncrowded on the weekends. The pool is well kept and clean. The hotel is located close to the Washington-Dulles Airport, Dulles Toll Road, Metro (Silver Line), and the Edvard-Hazy/Smithsonian Air & Space Museum. Our family enjoys the evening reception (homemade potato chips) and breakfast... More 

Was this review helpful? Yes 1
lkuglitsch, General Manager at Embassy Suites Dulles Airport, responded to this review

Dear Kirk S: We "Thank you" for your wonderful feedback and amazing recommendation! I am glad to hear that you truly enjoyed the services and amenities that we have to offer! You can always count on us for an satisfying stay! We do hope to see you back soon! At your service, Luis Kuglitsch General Manager More 

Alexandria, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stay one night at this beautiful location. The lobby was beautiful with a pond and swans in it. My favorite part about staying at this hotel was the staff. Our room was very clean and large. The kids enjoy the pool and the lifeguard. I want to thank Edita the front office manger and her staff for everything. Edita... More 

Was this review helpful? Yes 1
lkuglitsch, General Manager at Embassy Suites Dulles Airport, responded to this review

Dear Cee cee A: We "Thank you" for the 5-Star review and great recommendation! I am happy to hear that you truly enjoyed your entire stay with us. Also, I would like to thank you for mentioning that Edita, Charles, Brittany and Niki amazed you with their service! I will be sure to share your feedback with the team! We... More 

Cincinnati, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

Embassy Suites are our favorite hotel but this particular one made us very uncomfortable. Hotel amenities were the usual high quality but there were 2 swans in a very small water feature indoors. These beautiful animals do not deserve to be kept indoors as they are large birds who need to fly and swim larger waters. I cannot condone this... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
lkuglitsch, General Manager at Embassy Suites Dulles Airport, responded to this review

Dear Valued Guest: We greatly appreciate your honest review and do hope that after reviewing our feedback, you will see that our Royal Swans are in good hands! Our Royal Swans have ample swimming, bathing, feeding and preening areas are provided. Swans are naturally lazy birds, especially in captive settings. Even in some wild settings, the birds will choose to... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

I had a terrible day of travel yesterday, took me close to 36 hours to get home from Ottawa. Last minute I had to fly through Dulles, I reserved a room through Hiltion Honors for this Embassy Suites. Sadly enough, the Hilton Honors screwed up my reservation, so I arrived at close to 1 am, and the reservation was booked... More 

Was this review helpful? Yes
lkuglitsch, General Manager at Embassy Suites Dulles Airport, responded to this review

Dear Chad G: We "Thank you" for the wonderful review! I am truly happy to hear that our associate, Adel took such great care of you during your short layover due to weather. He is one of a kind! I will be sure to share your wonderful feedback with, Adel! We hope that you stay with us during your next... More 

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Additional Information about Embassy Suites Dulles Airport

Address: 13341 Woodland Park Road, Herndon, VA 20171
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Embassy Suites Dulles Airport 3.5*
Number of rooms: 150
Reservation Options:
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Also Known As:
Embassy Suites Herndon
Herndon Embassy Suites
Hotel Style:
#1 Business Hotel in Herndon
#2 Family Hotel in Herndon
#5 Romantic Hotel in Herndon

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