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Embassy Suites Dulles Airport

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13341 Woodland Park Road, Herndon, VA 20171
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Embassy Suites Dulles Airport
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Embassy Suites Dulles Airport
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654 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chicago, Illinois
Contributor
11 reviews 11 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I stayed for two nights. I returned late from work on the second night. While my room was cleaned they had not completed making the bed, not emptied the garbage and did not remove the plate of leftover breakfast. Stay somewhere else.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
lkuglitsch, General Manager at Embassy Suites Dulles Airport, responded to this review

Dear Katie J: We thank you for your honest and constructive feedback. I am extremely sorry for the inconsistent cleaning of your suite. This is not very typical of our hotel and I will be sure that this incident is addressed with our housekeeping team. Once again, I sincerely apologize and do hope that you provide us with another chance.... More 

Beach Haven West, New Jersey
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My girlfriend and I came to town to see our friends band play in Vienna, VA. The WHOLE town/area was booked up (5-14-15 thru 5-15-15) and we happened to get this last room here. The cocktail reception was great. The breakfast was even better. The hotel staff was friendly. We thoroughly enjoyed our stay here!

Was this review helpful? Yes
lkuglitsch, General Manager at Embassy Suites Dulles Airport, responded to this review

Dear dmmls: We "Thank you" for your wonderful 5-Star review and great recommendation! Glad to hear that you and your girlfriend truly enjoyed your stay with us! We hope that you stay with us again during your next trip to Dulles! At your service, Luis Kuglitsch General Manager More 

Cumberland, United States
1 review
5 of 5 stars Reviewed 1 week ago NEW

This hotel goes above and beyond to make you feel comfortable and carefree. I highly recommend this Embassy Suites hotel for sure! Everything was incredible, especially the gorgeous swans George and Martha.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
lkuglitsch, General Manager at Embassy Suites Dulles Airport, responded to this review

Dear Kaitlyn G: We "Thank you" for the wonderful feedback and 5-Star review! I am pleased to hear that your stay was amazing! We will be sure to share your wonderful experience with the entire team! We look forward to your next visit! At your service, Luis Kuglitsch General Manager More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

I must compliment this hotel for their World Class costumer service! By far my best hotel stay experience. Front desk personnel (Claudia and Ury) were exceptional. They made me feel at home and they went above and beyond to serve me. Drivers Julio and Rick were very professional, courteous and accommodating. These men went the extra mile for us. Exceptional... More 

Was this review helpful? Yes
lkuglitsch, General Manager at Embassy Suites Dulles Airport, responded to this review

Dear Foscalo: We "Thank you" for your wonderful feedback and great recommendation! I am pleased to hear that your stay with us was an amazing one! I am thrilled to hear that Yuri, Claudia, Julio and Rik stood out to you! I will be sure to commend each of them on a job well done! We look forward to your... More 

Chesapeake, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This Embassy is by far the best of the best! Professional staff, courteous, friendly, accommodating. Great food, clean rooms, just an excellent place to go. Highly recommended! Breakfast cannot be beat -- best selection and always fresh. Managers reception is a great place to relax and enjoy refreshments and snacks after a long trip.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
lkuglitsch, General Manager at Embassy Suites Dulles Airport, responded to this review

Dear Charles V: We "Thank you" for the wonderful 5-Star review and rating! I am truly delighted to hear that your stay with us was so amazing! I will be sure to share your wonderful feedback with the entire team. We look forward to your next visit! At your service, Luis Kuglitsch General Manager More 

Hillsborough, North Carolina
1 review
1 of 5 stars Reviewed 1 week ago

We arrived at 9pm to find that despite our "reservation," there were no more rooms available. We were sent to another hotel, five miles away. Even though the rooms were free at the other hotel, we missed the chance to hang out with our friends at Embassy Suites. The Hilton chain needs to rethink its policy of over-booking.

Was this review helpful? Yes
lkuglitsch, General Manager at Embassy Suites Dulles Airport, responded to this review

Dear Andrea S: We "Thank you" for your constructive and honest feedback. I am extremely sorry for not having your suite available on the day of check in. Our intention was never to dissatisfy you and to not have your confirmed suite available. We will review this mistake to be sure it does not re-occur. We do appreciate and value... More 

Lawrenceville, GA
Top Contributor
86 reviews 86 reviews
74 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 1 week ago

Very nice hotel. The fitness room is very nicely equipped. the rooms are quiet and comfortable. Two large flat screen LCDs in the suite.I ate in the hotel restaurant. The food was very good. The managers reception was very nice with plenty of snacks to choose from.The staff were very nice and accomodating. I will definitely stay here again.

Was this review helpful? Yes
lkuglitsch, General Manager at Embassy Suites Dulles Airport, responded to this review

Dear youcan2: We "Thank you" for the wonderful review and great rating! I am thrilled to hear that you enjoyed our amenities and will be happy to share you great experience with our team! We hope that you stay with us again in the near future! We look forward to seeing you back soon! At your service, Luis Kuglitsch General... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Twice a year my daughters equestrian vaulting team stays at the Embassy Suites in Herndon, VA while we are in town for a competition. The hotel staff is one of the many reasons this is one of our teams favorite places to stay. Charles M. the pool attendant is one of our favorite! About a week before our trip this... More 

Was this review helpful? Yes
lkuglitsch, General Manager at Embassy Suites Dulles Airport, responded to this review

Dear Abigail K: We "Thank you" so much for your wonderful 5-Star review and wonderful feedback concerning Charles our lifeguard! He is one of a kind! I will be sure to congratulate him! I am glad to hear that he is a good friend of the family and do hope to see you and your family again soon! Thank you... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

I cannot say enough about this hotel. It is beautiful inside and out. Convenient. To DC area. But the true gem is the staff! They always go above and beyond for their guests. A special salute to Charles, Rik and the sweet ladies at the desk. You all are the BEST! I cannot thank you enough. Scott and Landon M... More 

Was this review helpful? Yes
lkuglitsch, General Manager at Embassy Suites Dulles Airport, responded to this review

Dear Squatchm: We "Thank you" for your amazing 5-Star Review! We are delighted to know that your stay was just great! I am glad to hear that Charles, Rik and our front desk ladies made a great impression on you! I will be sure to mention this to each of them and will commend them on a job well done!... More 

1 review
4 of 5 stars Reviewed 2 weeks ago

I'm a fan of Hilton's Embassy Suites and one of the things I like is the consistency of experience between properties. The ES Dulles (mostly) meets that for me. The property has a great location near Dulles and close proximity to toll roads/beltway and is overall very nice with free parking. The inside lobby/seating area is very upscale and attractive.... More 

Was this review helpful? Yes
lkuglitsch, General Manager at Embassy Suites Dulles Airport, responded to this review

Dear John W: We "Thank you" for your honest and constructive feedback! I am sorry to hear that your restaurant experience was not what was expected as our Restaurant has changed its menu with several different options. I will be sure to share your feedback with our F&B Manager. I hope that this does not deter you from choosing our... More 

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