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Holiday Inn Express Reston Herndon-Dulles Airport

#12 of 20 Hotels in Herndon
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485 Elden Street, Herndon, VA 20170
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Holiday Inn Express Reston Herndon-Dulles Airport
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270 Reviews from our TripAdvisor Community

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Washington DC, District of Columbia
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed January 2, 2016

DO NOT stay here if you want a good nights sleep! The doors can be slammed very easily and all night (and day) long it sounds like a war zone! Guests slam doors constantly as well as the housekeeping staff who begin slamming doors in the morning! Constantly! And it goes all day long and through the night. We were... More 

Helpful?
Thank Traveler252525
HIExpressHerndon, Front Office Manager at Holiday Inn Express Reston Herndon-Dulles Airport, responded to this review

Dear Guest, Thank you for sharing your feedback on your recent stay with us. I am incredibly sorry that we were not able to provide a restful stay, and apologize for any inconvenience this caused. I want to assure you that we will be following up with our housekeeping team as a training opportunity and with our engineering team to... More 

Milwaukee, Wisconsin
Level Contributor
104 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed January 1, 2016 via mobile

Location was very convenient for flying in and out of Dulles airport. Breakfast was okay, cinnamon rolls were the highlight . Room was average. Was close to running trail which was great for this time of year

Helpful?
Thank adventurer478
HIExpressHerndon, Front Office Manager at Holiday Inn Express Reston Herndon-Dulles Airport, responded to this review

Dear Guest, Thank you for providing your feedback on your recent stay with us. I am glad that you found our hotel convenient for your travel needs. We hope to see you on your next trip to the area. Best regards, Veronica Marcus, AGM More 

Newport, Tennessee
Level Contributor
98 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed December 18, 2015

So my first time at this hotel but I have had many friends that have used it for long and short term stays over the last few years and I have to agree with them great location if you are in Herndon on business, the place is very clean. The breakfast was passable (biscuits were hokey pucks) and the staff... More 

Helpful?
Thank surfgermany
HolidayInnDulles, Front Office Manager at Holiday Inn Express Reston Herndon-Dulles Airport, responded to this review

Dear surfgermany, Thank you for taking time to give your feedback about your stay. I apologize for the concerns you experienced with the breakfast quality and noise. Our goal is always to make sure our guests have a positive and memorable stay and want to return because of how well we served them. We look forward to the opportunity to... More 

Hartford, Connecticut
Level Contributor
14 reviews
4 hotel reviews
5 of 5 stars Reviewed December 15, 2015

This is a lovely hotel. The staff was wonderful - friendly, helpful, and welcoming. I had an issue with my room lock and the staff repaired it immediately. The rooms are clean and modern with a mini-fridge and small microwave. The bathroom was small but adequate. There was a large granite counter with sink located separate from the toilet and... More 

Helpful?
Thank meetingplanner2015
South Salem, New York
Level Contributor
134 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 stars Reviewed December 7, 2015

When I checked into the hotel I was told that I had a small bed for two people. I asked what that meant seeing how I booked a queen sized bed. I was informed that this hotel doesn't have queen beds but rather doubles. After going through this situation I entered the room and found it very small. It is... More 

Helpful?
Thank dreamergirl4686
HIExpressHerndon, Front Office Manager at Holiday Inn Express Reston Herndon-Dulles Airport, responded to this review

Dear Guest, Thank you for staying with us. I apologize for the inconvenience of the room size. I will make sure to follow up with my team for proper booking procedures. I hope you will return for a future visit. Best regards, Veronica Marcus Assistant General Manager Holiday Inn Express Reston/Herndon More 

Clearwater, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 5, 2015

The hotel is very accessible to everywhere we want to go, clean, they even offer a complimentary breakfast which is very convenient when we are in town for business. the hotel staff is super helpful, nice and cheerful ! They greet me with a smile and a cookie everytime :) Make sure to ask for Hala, she is the best... More 

Helpful?
1 Thank Caroline G
Chicago, Illinois
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed December 3, 2015

Stayed here over the thanksgiving holiday. Its close to Dulles airport and the hotel offers a shuttle that will pick you up and drop you off to the airport. It also is very close, within walking distance to most, supermarkets, shops, restaurants, etc. It was nice when we wanted to grab a quick lunch without having to venture out too... More 

Helpful?
1 Thank Safaa S
Lebanon
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 23, 2015

we want to thank your hotel for the special service and how all the stuff deals with us,and we want to say thanks specialy for hala ethans and goerge for helping us when we have problem with hyat place hotel and we appreciate that they let us come back and find us a place for more 3 nights without an... More 

Helpful?
1 Thank bassel z
Downingtown
Level Contributor
109 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed October 7, 2015

we were going into Wash. DC on Sun so we stayed here over Sat. night. i booked the hotel using my hotel points. im glad that offered this option. no pool but they do have a fitness room. we were on the 4th floor and away from the elevator it was very quiet and had a good nights sleep. our... More 

Helpful?
1 Thank PapaKMichigan
Cleveland, Ohio
Level Contributor
150 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 stars Reviewed September 30, 2015

We drove in for a family wedding and stayed one night. Members of our family were flying in from San Francisco at 11:00pm. We called about the shuttle service and was told that it ended at 11:00 pm. When we heard that the plane had landed at 10:50, we called the front desk and asked if shuttle could pick up... More 

Helpful?
1 Thank mumzie1039
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