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SpringHill Suites Herndon Reston

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138 Spring Street, Herndon, VA 20170
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1 room 1 guest
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SpringHill Suites Herndon Reston
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172 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bowie
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed one night so we could do the Reston Bicycle Club Century ride. Check in was a breeze. Front desk even asked if I had a room preference. I asked for a ground floor room so it would be easy to bring bicycles in and out. They gave me a first floor room near the back parking lot for ease.... More 

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Washington DC, District of Columbia
Level Contributor
75 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 220 helpful votes
3 of 5 stars Reviewed 1 week ago

Large room/suite. Awkward bathroom layout. Older room but well kept and clean. A/C unit that blows all over your bed. Service was friendly. Shuttle service was good. I liked the evening cookies and coffee all day. Breakfast was very good, quality wise. I loved the fresh options like spinach and quality whole-grain cereal/bread, greek yogurt. But it was always packed.... More 

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funguywalking, Manager at SpringHill Suites Herndon Reston, responded to this review

Greetings, MeTravelBug! Thank you for taking the time to provide feedback from your stay. We are so glad to hear you found our property clean and comfortable with a good breakfast. We will certainly pass along your comments regarding disposable items to our F&B team. Please accept our sincere apologies for the connectivity issue during your stay. A rare construction... More 

Level Contributor
43 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed 1 week ago

Arrived at this hotel at 12:30 am on a Saturday morning, after a long drive from Myrtle Beach. Check-in took about 15 minutes which was longer than I had hoped it would take. The man at the desk was nice but working all by himself. He gave us a room on the first floor. We were happy to see that... More 

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funguywalking, Manager at SpringHill Suites Herndon Reston, responded to this review

Dear Luv2travel1981, Feedback from our guests is so important in order to correct deficiencies within our operation. Thank you for providing your comments. We are thrilled to begin extensive renovations to our public areas in order to uphold Marriott’s high standards of excellence. These improvements will allow for expanded seating in the breakfast area. If your travels bring you back... More 

Guildford, United Kingdom
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a nice enough place to stay. Maybe I'd be more enthusiastic but we had stayed the previous night at the next door Hampton Inn (and been unable to extend our stay there). This place was cheaper though. Negatives: our coffee maker didn't work, the car park was being resurfaced, so both limited in size and noisy and smelly... More 

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Indianapolis, Indiana, United States
Level Contributor
5 reviews
4 hotel reviews
3 of 5 stars Reviewed June 18, 2015

Have been staying here for couple of years but have visited in last several months. Starting to slide downward with items such as room furnishings really looking worn, carpet looking worn, refrigerator in room not working, items on breakfast menu shrinking and shuttle service getting weaker.

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funguywalking, Manager at SpringHill Suites Herndon Reston, responded to this review

Dear Bicycle_rider5842, Thank you for your review and feedback. It’s an exciting time for our property in Herndon! We have listened to our guests and are thrilled to begin a refreshing renovation in the fall. As a Marriott property, upholding excellence and delivering memorable service is our top priority. We thank you for your loyalty and hope to welcome you... More 

1 review
3 of 5 stars Reviewed May 27, 2015

We had higher expectations for the SpringHill Suites. Although the staff was friendly and its in an excellent location, other aspects were disappointing: -- web page implied airport shuttle operated 24 hr. (one of the reasons for booking SHS). Our flight was late (arrived 11:30 pm) and found out then we would have to take an expensive taxi -- stained... More 

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funguywalking, Manager at SpringHill Suites Herndon Reston, responded to this review

Dear Phil G, Thank you for your review of our hotel. We are so pleased to hear that our staff was friendly and that you found our location to be excellent. We are sorry you were presented with misleading information about our shuttle service. We have contacted our marketing team to ensure our shuttle operating hours reflect 7 a.m. to... More 

New York City, New York
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed May 11, 2015

Wife and I stopped in at this Hotel prior to an early flight at Dulles. The hotel itself was okay, but the reception manager was great. We checked in at 1am, and told him we would be leaving at 4:30am - just a few hours from our check in. Room was clean, no issues - what you would expect of... More 

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funguywalking, Manager at SpringHill Suites Herndon Reston, responded to this review

Dear Bryce P, It was such a pleasure reading your review! It appears the gentlemen you encountered at the desk delivered the incredible service Marriott strives to offer all of our guests. Everything we do is aimed toward creating a more comfortable and relaxing stay for our guests and we are so glad to have made your stay an enjoyable... More 

Paris, France
Level Contributor
3 reviews
2 of 5 stars Reviewed May 10, 2015

I was given a suite that was close to the elevator, exit, ice machine, and the Enterprise car rental office although I specifically asked for a quite room when I made the reservation. The lady at the reception completely ignored my request and did nothing to alleviate the situation during my stay.

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funguywalking, Manager at SpringHill Suites Herndon Reston, responded to this review

Dear Pyeganeh, Thank you for reviewing our hotel! We are so happy you found our guest suites to your liking. Please accept our apology for not accommodating your location request. We pride ourselves on offering exceptional guest service and we will certainly share your words with our team to ensure this is an isolated incident moving forward. We look forward... More 

Level Contributor
36 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed May 3, 2015

This hotel wasn't anything particularly spectacular, but it was quiet and comfortable for a Friday night in late April. Saturday morning, it was a quick and relatively painless drive to the Wiehle-Reston metro station where I parked for the day. This hotel provides everything a SpringHill is supposed to, and check-in was quick and efficient. Check-out from my phone was... More 

Was this review helpful? Yes 1
funguywalking, Manager at SpringHill Suites Herndon Reston, responded to this review

Dear MichaelCWhitman, Thank you so much for reviewing our hotel! We are so happy you found your stay quiet and comfortable. Our guests often take advantage of our close proximity to the new Silver Metro line and we are pleased you were able to access the station with ease. We hope to see you again soon! Thanks again, Jeff B... More 

Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed April 29, 2015

We stayed at the Springhill Suites with a GS Troop for one night. It is a nice, clean hotel with excellent staff. The gentleman in front of me was not happy with the rate (less than $80!) and the front desk staff very politely explained that was the lowest she could go and offered him a complimentary item from the... More 

Was this review helpful? Yes 1
funguywalking, Manager at SpringHill Suites Herndon Reston, responded to this review

Dear Camyjgo, We are so pleased you and your GS troop enjoyed your stay! Everything we do is aimed toward creating a relaxing stay for our guests. We look forward to your return visit in the fall. If we can make your stay more enjoyable please do not hesitate to contact us. Warmest regards, Jeff B Assistant General Manager More 

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