Understanding accidents can happen, I probably wouldn't be as upset, still as disgusted, but not as upset had management, JEFF, handled the situation differently.
As a resident of Hampton, I usually visit the Embassy Suites for a little break or a little rest and relaxation. This particular weekend I was in search of relief for a backache via the soothing...
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Dear L S,
Thank you for your feedback and taking time to post your comments. We apologize for the issue you experienced, and we are glad you did get in touch with our guest assistance team to express your concerns. We hope that this issue does not deter you from returning to our hotel. Thank you again for your comments....
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