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Extended Stay America - Hampton - Coliseum

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1915 Commerce Drive, Hampton, VA 23666
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1 room 1 adult
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Extended Stay America - Hampton - Coliseum
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61 Reviews from our TripAdvisor Community

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Orlando, Florida
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW via mobile

Rooms were clean and nice amount of room. Everything was in working order. Front desk staff was fantastic! The breakfest bar is just that a bar in the lobby with muffins, coffee and gronal. Your only given one utensil of every type and one bowl and one plate. For a room of two... I digress. Great stay overall!

Helpful?
Thank Eric M
New York
1 review
2 of 5 stars Reviewed December 22, 2015

I called the hotel the night before to confirm my reservation and also to notify them I would be checking in late. Upon my arrival, the staff informed me that there was a problem and that there were no more rooms available except for one that they "thought was available but did not know how someone got into it." Twice... More 

Helpful?
Thank christy w
Manager_11525, General Manager at Extended Stay America - Hampton - Coliseum, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize for the confusion you experienced at check-in. To uphold our company's high standards, we will closely monitor our room inventory moving forward and will retrain our front desk staff. We continually work to improve our hotel, so I really appreciate you... More 

1 review
1 of 5 stars Reviewed December 18, 2015 via mobile

I booked my room in August (4 months in advance) and a week before my reservation, Expedia called to say that the hotel had been overbooked and they had to move us to a hotel 15 minutes away. The whole point of booking this hotel was so we could walk to the Hampton Coliseum, but after being kicked out to... More 

Helpful?
Thank Car0lineW1241
Manager_11525, General Manager at Extended Stay America - Hampton - Coliseum, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that we were unable to accommodate your stay. To uphold our company's high standards, we will closely monitor our room inventory moving forward. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It... More 

Denver, Colorado
1 review
1 of 5 stars Reviewed December 1, 2015

i just had the worst cancelation experience ever. after they couldn't find my reservation and it took 3 people to do so. they couldn't even send me a cancelation email. i will advise everyone to to double and triple check your reservations and cancelations with this place. my recommendation don't stay here

Helpful?
Thank biancointhemtns
Manager_11525, General Manager at Extended Stay America - Hampton - Coliseum, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described is unacceptable, and I sincerely apologize for your experience. In response to your feedback, I will retrain our front desk staff to ensure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you... More 

Gatesville, North Carolina
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed November 6, 2015

Very frustrated because the hotel overbooked for the weekend we were to stay. We were turned away and shipped over to another hotel several miles away from our convention. I had booked our room three months in advance, but that did not matter. Be very careful in booking with this hotel on a busy weekend. Rooms were not ready at... More 

Helpful?
Thank Barbara W
Hampton, Virginia
1 review
5 of 5 stars Reviewed November 5, 2015 via mobile

This place has been amazing place to stay. The facilities offered are great and staff is amazing. Shonda the general manager is a true blessing. This place is a 10!!!!! I would recommend this place to anyone.

Helpful?
Thank Katie S
Manager_11525, General Manager at Extended Stay America - Hampton - Coliseum, responded to this review

Thank you so much for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding our friendly staff and comfortable rooms. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Newark, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 2, 2015

The previous time (August 2015) we stayed on the 1st floor and there were children running up and down the hallway after 0100 hours in the morning. People yelling from one room to the other, hanging out fat the front entrance smoking cigarettes and hanging out of the window their. We parked our car in front of our window so... More 

Helpful?
1 Thank Carrie C. N
New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed September 7, 2015

The room was clean. There is no housekeeping unless you are staying at least 6 days which wasn't a problem for us. The staff was very courteous, Ashley at the front desk was very helpful.If you are not looking for anything fancy and on a budget you won't be disappointed

Helpful?
1 Thank 68scenery
Manager_11525, General Manager at Extended Stay America - Hampton - Coliseum, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that Ashley was such help to you. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area. More 

Staunton, Virginia
Level Contributor
87 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed August 30, 2015

This place was priced way below beach areas near by . It was clean but I had a room for my daughter and Grandson and the carpet was dirty looking , my room had laminate flooring and looked good . I told the front desk that my tub was clogged but it was not fixed . Breakfast was very lean... More 

Helpful?
Thank sporster80
Haddonfield, New Jersey
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
1 of 5 stars Reviewed August 29, 2015 via mobile

We met family and agreed a hotel with a kitchen would be good. Though the front desk was friendly, they were always in the break room, the hotel was smoke smell filled, disheveled and unloved /poorly maintained. The kitchen was a hassle, dishes not in the room, to be checked out... I can't say enough about disappointing. No ESA for... More 

Helpful?
Thank c b
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