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Suburban Extended Stay Of Hampton

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1616 Hardy Cash Drive, Hampton, VA 23666
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Suburban Extended Stay Of Hampton
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Suburban Extended Stay Of Hampton
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67 reviews from our community

Traveler rating
    31
    6
    11
    11
    8
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11
7
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17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Durham, North Carolina
1 review
4 of 5 stars Reviewed 1 week ago

My parents recently gave me a one-week stay at Suburban Hampton as a gift! What a great gift it was. I had to be in the area to work, and staying at Suburban Hampton made everything so convenient. The location was great; right near the highway and accessible to everything! The hotel was comfortable, maintained and my room had just... More 

Was this review helpful? Yes
1 review
1 of 5 stars Reviewed 3 weeks ago

My husband is a high ranked officer in the air force. We are unsatisfied with every aspect of this hotel. First of all the staff is unprofessional and rude. The rooms are not properly cleaned and when requested vacuum and broom they had excuses as why you couldn't use them and to top it off someone broken into our car... More 

Was this review helpful? Yes
Marti R, General Manager at Suburban Extended Stay Of Hampton, responded to this review

Ms. Burrell, please express our thanks to your husband for his service in the Military. Here at the Suburban we appreciate the dedication of all of our branches of the Military, in fact we also employ some retired service men and women. We also have many service men and women staying here, as I am sure you noticed while you... More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

My Wife and Two children are from Rochester NY and we stayed 3 days and 3 Nights. The Place was clean and comfortable. The room carpet did not smell bad but it was not fresh. There was a kitchen with dishes so that was convenient. However, bring your hair dryer because there isn't one in the room or at the... More 

Was this review helpful? Yes 1
Marti R, Manager at Suburban Extended Stay Of Hampton, responded to this review

Thank You! I am Happy to hear that your stay was a good one. George will be happy to hear that your wife enjoyed the coffee. He is our super star! More 

2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago via mobile

Wouldn't stay here again! Ac didn't even cut on, hallways stunk, and I didn't want to walk around with my socks off!! Wish I could get my money back! Lucky for us our stay was only 1 night and it was just to sleep.

Was this review helpful? Yes 1
Marti R, Manager at Suburban Extended Stay Of Hampton, responded to this review

Thank you for your review. I am sorry we were unable to meet your expectations. I want you to know that your comments are taken very seriously and we will do everything we can to address them. Once again I would like to thank you for your feedback so that we can remedy these issues. More 

Duluth, Georgia
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed January 5, 2015

OK, so we travel a lot and I rarely give bad reviews. We used our choice hotel points for the room and had low expectations since we usually stay at Comfort Inns. I expect a little run down but it really was not clean and I:m not picky. The icing on the cake was when I hopped out of bed... More 

Was this review helpful? Yes 2
Marti R, Manager at Suburban Extended Stay Of Hampton, responded to this review

Dear Bonnie M. I am so sorry to hear about your experience here. I would like to apologize for the inconvenience you experienced. While I know that there is nothing I can do at this point to change that harrowing experience. I want you to know that I have address the issues you mentioned and the proper action has been... More 

Holiday, Florida
Top Contributor
50 reviews 50 reviews
17 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed December 8, 2014

We stayed here while working the Hampton Bay Days. The rooms are clean. A spacious bathroom and a small closet. A little kitchenette with a little fridge and a microwave. Conveniently located beside a 7eleven store. It is located close to the Langley Airforce Base so you do hear the jets passing through. I thought that was exciting!! Didn't bother... More 

Was this review helpful? Yes 1
Marti R, General Manager at Suburban Extended Stay Of Hampton, responded to this review

Thank you for your kind words. We always appreciate when a guest takes the time to tell us about the experience at our hotel. Of course with great guest like you, it is easy to give great service. More 

Hampton, Virginia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 3, 2014

Stayed for 1 month. Room cleaned once a week. Service was A-1. Staff (George) at the front desk was very friendly and very helpful; and the housekeeping crew did an excellent job at keeping my room clean. I disagree with one poster in saying that the kitchenette was too small-I found it to be just right. Just try not to... More 

Was this review helpful? Yes 2
Marti R, Manager at Suburban Extended Stay Of Hampton, responded to this review

Thank you for your kind words. We work very hard to provide a great stay for all of our guest. I am happy to hear that you enjoyed your stay. I do appreciate your mention of our kitchens and that fact that we are an extended stay hotel with kitchenettes. We offer all that a traveler would need for an... More 

2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 28, 2014 via mobile

I payed over 200 dollars for 3 nights here. .. tried takin a shower n took 7 mins to get hot water... finally get in after a long day grab my towel n its covered in black long hair and short black pubic hair. Omgshhh opened the other towel and same thing. Had to dry off with a handtowel. A... More 

Was this review helpful? Yes 2
Marti R, Manager at Suburban Extended Stay Of Hampton, responded to this review

Thank you for taking the time to do a survey. I am disappointed to hear that you were not happy with your stay. Please be assured the towel issue you raised has been addressed and appropriate action has been taken. Please accept my sincere apology for any inconvenience you may have experienced. More 

Milton Keynes
Senior Contributor
36 reviews 36 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed August 14, 2014

My Room was a little tired in places but was clean as was the sheets and towels provided. Staff were very helpful and I would stay again if I was on a budget, in fact one of my colleagues paid twice as much near the Coliseum and I waould say his room was a lot worse.

Was this review helpful? Yes 2
Marti R, Manager at Suburban Extended Stay Of Hampton, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Takiyah, Property... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 5, 2014

Stayed here one night to break up a trip to VA beach. Pros: Clean lobby, friendly staff, basic room, laundry. Cons: carpet needed vacuuming, thin sheets, tiny kitchenette, small fridge. Glad we weren't doing an "extended stay." The place is too small for more than one or 2 nights.

Was this review helpful? Yes
Marti R, Manager at Suburban Extended Stay Of Hampton, responded to this review

Hi Erytheria, Thank you for taking to time to write a review. We appreciate all feedback from our guest. I am happy to hear you received good customer service during your stay. Should you ever decide to stay here again, you might want to consider one of our larger rooms. We do offer doubles, kings with a double and queen... More 

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