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All 26 Hampton hotels

Suburban Extended Stay Of Hampton

2.0 of 5 Hotel   |   1616 Hardy Cash Drive, Hampton, VA 23666
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Suburban Extended Stay Of Hampton

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63%
Ranked #6 of 26 hotels in Hampton
A recent review
5 of 5 stars Reviewed January 30, 2014
Troy N Hampton, Virginia
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49 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
Hampton, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 30, 2014

I would like to thank George for the customer service at the suburban extended stay George was great and was ready to help with anything that was need during my stay!!!! I can not wait to stay there again!

Was this review helpful? Yes 1
Marti R, Manager at Suburban Extended Stay Of Hampton, responded to this review

Thank you for your review. I am sure George will be happy to hear that he was able to assist in making your stay here a good one. More

Newport News, Virginia, United States
Contributor
16 reviews 16 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed November 10, 2013

Just needed an overnight stay so didn't really want to pay to stay somewhere expensive...was given an early check in, the front desk representative (I believe her name was Takiyah) was great, made check in quick and easy. Room had a queen sized bed, partial stove top, microwave, refrigerator and freezer. Room was clean and comfortable, the shower was great.... More

Was this review helpful? Yes
Marti R, Manager at Suburban Extended Stay Of Hampton, responded to this review

Dear Taa721, Thank you for taking to time out of your day to write a review. We appreciate all feed back. We are working on replacing all of our TV's and should have that task complete soon. In the spring we will have new furniture pieces in the room as well. We look forward to seeing you again soon. Marti More

Hampton, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 16, 2013

I have stayed at this hotel several times and will recommend it to anybody. They have made my stay extremely comfortable and all staff has been accommodating. George has been there every time i have stayed there. He's super in his delivery with all guests. A great listener and very imformative. LaShonda has also went out of her way to... More

Was this review helpful? Yes 1
Marti R, Manager at Suburban Extended Stay Of Hampton, responded to this review

Susan, Thank you for all your kind words, the team is always happy to hear when they are doing well. Giving the very nature of the business , the hours are long and demanding. that is why it is truly rewarding when a guest recognizes our staffs efforts and take the time to say so. Marti More

Hampton, Virginia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 13, 2013

I find it pretty hilarious that there are "excellent" reviews for this hotel. I don't know if they logged on and rated themselves or what, but they in no way match the experiences I have had at this place. I WOULD AVOID THIS PLACE, THERE ARE PLENTY OF OTHERS TO CHOOSE FROM IN THE AREA. Here are a few highlights... More

Was this review helpful? Yes 2
Marti R, General Manager at Suburban Extended Stay Of Hampton, responded to this review

George S. Thank you for taking the time to write a review. I am happy to hear the staff treated you well. Being an extended stay hotel we do have limited office hours, however we do have the information posted explaining how to reach the after hours call service. When the office closes we also lock our doors thus allowing... More

Richmond, Virginia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 3, 2013

I checked into this hotel this past Saturday and was knocked out by the smell of mold as soon as I opened the door to the room. We opened the window hoping for the smell to exit and it did not. There were dirty towels left in the bathroom floor and nails sticking out of what was supposed to the... More

Was this review helpful? Yes 1
Marti R, General Manager at Suburban Extended Stay Of Hampton, responded to this review

kmtaylo, thank you for taking the time out of your busy day to write a review. We value all feedback, it helps us to improve. I apologize that your stay was not up to par. I have made sure all the issue you mention have been addressed with the staff responsible for the issues. I assure you that if you... More

Somerset, New Jersey
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 26, 2013

i stayed at the suburban extended stay from 8/23-8/25/13. the facilities were very clean and the staff were friendly and very helpful. george was on duty when i came in and he showed professionallism and courtesy. he answered all my questions and made me feel very welcomed at check in and during the stay, lashanda was also a big help... More

Was this review helpful? Yes 3
Marti R, General Manager at Suburban Extended Stay Of Hampton, responded to this review

Mr. Smith, Thank you for the kind words in your review. We strive to accommodate all our guest and offer the best customer service possible. The staff appreciates it tremendously when a guest take the time to write such a great review. Thank you, Marti R More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 2, 2013 via mobile

We stayed here during our son's AAU basketball tournament and loved it. The hotel was nice and clean and they provided fresh towels for our team everyday. George was great and cared for us like we were family. We travel with the team frequently and have never experienced such hospitality. The price, location and friendliness all added up to a... More

Was this review helpful? Yes 1
Marti R, General Manager at Suburban Extended Stay Of Hampton, responded to this review

Moniluv71, Thank you for taking the time out of your busy day to write a review. We appreciate it anytime a guest gives us feedback. I helps us to know what we are doing right and what we need to improve on. George is great and I am happy he was able to offer you his best. We look forward... More

Indianapolis, Indiana
2 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed July 26, 2013

We stayed at this location from July 19th-July 24th 2013...We also fell for the recent positive reviews and the cheap pricing. Family of 5 stayed here and WILL NOT ever stay at this location again. Upon arriving at the hotel, check-in was very pleasant but the warm welcome stopped at the desk. We entered the room to find that the... More

Was this review helpful? Yes 5
Marti R, General Manager at Suburban Extended Stay Of Hampton, responded to this review

Deana F Thank you for taking the time to write a review for our hotel. We appreciate all the feed back we receive. Your review gives us the opportunity know what we are doing right and what we need to improve. I apologize for your less than great stay. We have made may changes to our staff and to the... More

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 6, 2013 via mobile

Recent reviews are very positive..and we fell for it. My husband and I stayed here in July 2013 for two nights. Check in was pleasant as Lashonda was very welcoming. But that is where the good service ended. Our shower was disgusting with orange/brown stains and spots on the shower floor and walls. There were also a few similar stains... More

Was this review helpful? Yes 2
Marti R, General Manager at Suburban Extended Stay Of Hampton, responded to this review

Linds90, Thank you for your review. I am happy to hear that your received good customer service from LaShonda. I am so sorry that the remainder of your stay was not the most pleasant. We are an extended stay hotel and do not offer many of the amenities that comes with a more costly nightly hotel. We do offer a... More

Woodbridge, Virginia
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 4, 2013

Arranged to stay here during the Hampton Jazz Festival the customer service from George (front desk on arrival) and Frank (over the phone while traveling to hotel) made my first stay at Suburban Extended Stay pleasant. Both gentlemen were extremely helpful in every way. I would definitely stay there again. Thanks for a great experience.

Was this review helpful? Yes 1
Marti R, Manager at Suburban Extended Stay Of Hampton, responded to this review

Dear Lady RH, Thank you for taking the time to write a review. George and Frank will be pleased to receive your kind words of praise. Once again thank you for choosing Suburban Extended Stay Hampton. Marti More

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Additional Information about Suburban Extended Stay Of Hampton

Also Known As:
Suburban Extended Stay Of Hampton Hotel
Suburban Extended Stay Of Hampton Hotel Hampton
Suburban Extended Stay Hampton
Extended Stay Hampton
Hampton Extended Stay
Address: 1616 Hardy Cash Drive, Hampton, VA 23666
Phone Number:
Location: United States > Virginia > Hampton
Amenities:
Business Center with Internet Access Free Parking Kitchenette Wheelchair access
Hotel Style:
#1 Best Value Hotel in Hampton
Price Range (Based on Average Rates): $
Hotel Class:2 star — Suburban Extended Stay Of Hampton 2*
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