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Suburban Extended Stay Of Hampton

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1616 Hardy Cash Drive, Hampton, VA 23666
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Suburban Extended Stay Of Hampton
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71 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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    (71)
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    (15)
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District Heights, MD
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I originally booked two nights July 10-12 2015. After staying one night I had to leave. When I walked in the first room the smell was horrible and the carpet was soaked. The second room that I was moved to had the same horrible smell. There were ants crawling all over the window and the air conditioner. In the middle... More 

Was this review helpful? Yes 2
Columbus, Ohio
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 3 weeks ago

My daughter and I checked into this location on July 11th, 2015 for a one night stay. As we were walking around the room we noticed ants in different locations throughout the room. I called the front the desk and explained the ants throughout the room so he provided us keys to an upgraded room. My daughter and I moved... More 

Was this review helpful? Yes 1
Washington DC, District of Columbia
5 of 5 stars Reviewed 4 weeks ago

I stayed at the hotel from Wednesday to Monday and George Lassiter made it a very pleasant stay because he available any time I needed something. He was also very knowledgeable of the area. The staff is nice and willing to help you.

Was this review helpful? Yes
Frisco
Level Contributor
4 reviews
5 of 5 stars Reviewed 5 weeks ago

We arrived Saturday around 8 pm and were warmly greeted by George at the front desk. He is outstanding, and went out of his way to be helpful during our entire stay. The rooms are basic, and certainly nothing elaborate, but were clean and comfortable. We noted that all of the furnishings appeared new/(er) and in fact the chest of... More 

Was this review helpful? Yes
Hampton, Virginia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 29, 2015 via mobile

George was very good to me and happy to see me back and made sure my stay was good! The staff as always was nice and helpful I love staying here and would make sure I tell all the people I know to stay here also

Was this review helpful? Yes
Durham, North Carolina
1 review
4 of 5 stars Reviewed May 19, 2015

My parents recently gave me a one-week stay at Suburban Hampton as a gift! What a great gift it was. I had to be in the area to work, and staying at Suburban Hampton made everything so convenient. The location was great; right near the highway and accessible to everything! The hotel was comfortable, maintained and my room had just... More 

Was this review helpful? Yes
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 4, 2015

My husband is a high ranked officer in the air force. We are unsatisfied with every aspect of this hotel. First of all the staff is unprofessional and rude. The rooms are not properly cleaned and when requested vacuum and broom they had excuses as why you couldn't use them and to top it off someone broken into our car... More 

Was this review helpful? Yes 1
Marti R, General Manager at Suburban Extended Stay Of Hampton, responded to this review

Ms. Burrell, please express our thanks to your husband for his service in the Military. Here at the Suburban we appreciate the dedication of all of our branches of the Military, in fact we also employ some retired service men and women. We also have many service men and women staying here, as I am sure you noticed while you... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed April 27, 2015

My Wife and Two children are from Rochester NY and we stayed 3 days and 3 Nights. The Place was clean and comfortable. The room carpet did not smell bad but it was not fresh. There was a kitchen with dishes so that was convenient. However, bring your hair dryer because there isn't one in the room or at the... More 

Was this review helpful? Yes 1
Marti R, Manager at Suburban Extended Stay Of Hampton, responded to this review

Thank You! I am Happy to hear that your stay was a good one. George will be happy to hear that your wife enjoyed the coffee. He is our super star! More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed April 25, 2015 via mobile

Wouldn't stay here again! Ac didn't even cut on, hallways stunk, and I didn't want to walk around with my socks off!! Wish I could get my money back! Lucky for us our stay was only 1 night and it was just to sleep.

Was this review helpful? Yes 1
Marti R, Manager at Suburban Extended Stay Of Hampton, responded to this review

Thank you for your review. I am sorry we were unable to meet your expectations. I want you to know that your comments are taken very seriously and we will do everything we can to address them. Once again I would like to thank you for your feedback so that we can remedy these issues. More 

Duluth, Georgia
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed January 5, 2015

OK, so we travel a lot and I rarely give bad reviews. We used our choice hotel points for the room and had low expectations since we usually stay at Comfort Inns. I expect a little run down but it really was not clean and I:m not picky. The icing on the cake was when I hopped out of bed... More 

Was this review helpful? Yes 4
Marti R, Manager at Suburban Extended Stay Of Hampton, responded to this review

Dear Bonnie M. I am so sorry to hear about your experience here. I would like to apologize for the inconvenience you experienced. While I know that there is nothing I can do at this point to change that harrowing experience. I want you to know that I have address the issues you mentioned and the proper action has been... More 

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