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Candlewood Suites - Hampton

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401 Butler Farm Rd, Hampton, VA 23666
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Candlewood Suites - Hampton
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Candlewood Suites - Hampton
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108 reviews from our community

Traveler rating
    60
    25
    11
    5
    7
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27
19
7
30
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Farmville, Virginia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I stayed here for two nights while in town for business. The bed was super soft, the room was super clean and comfortable. Great layout in the room for getting work done too. Staff was friendly and helpful. Terrific stay.

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1 review
4 of 5 stars Reviewed 2 weeks ago

My children and I stayed here for 10 days. The experience was good overall. The bed was uncomfortable, it was very springy. Pillows could have been newer. They offer free laundry machines which I loved and made good use of. They also offer food items for sale..way too pricey for me but a nice selection. The kitchen is why I... More 

Was this review helpful? Yes
CWSHPT, Front Office Manager at Candlewood Suites - Hampton, responded to this review

Thank you Sharmaine S for the review. We are happy to hear you had a great stay with us and took advantage of the amenities we offer. Out staff takes pride in providing excellent service to make sure your stay is fantastic. Thank you for the review and thank you for staying with us. More 

Williamstown, New Jersey
Contributor
13 reviews 13 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed here just a night - drove to VA from NJ to pick up my son's dog (my son works for military). I booked this hotel due to the pet allowed policy. Staff - awesome! Pet policy - awesome! Room - so much nicer than I expected for a no frills hotel. Rooms have kitchens with full refrigerators, free wi-fi,... More 

Was this review helpful? Yes
CWSHPT, Front Office Manager at Candlewood Suites - Hampton, responded to this review

Thank you Michele Z for the fantastic review. We are happy to hear you had a great stay with us, and loved our rooms. Our staff takes pride in providing great service to each of our guests and their furry friends. We hope to provide accommodations again in the future. Once again thank you for the review. More 

Raleigh, North Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 3, 2015

My husband and I along with our four year old daughter made an unscheduled and unexpected check-in at the Candlewood Suites in Hampton, Virginia. The young lady, whose name I failed to obtain was very polite, considerate, and provided excellent customer service. We were checked into our room quickly. I have stayed at other Candlewood Suites as well as many... More 

Was this review helpful? Yes 1
CWSHPT, Front Office Manager at Candlewood Suites - Hampton, responded to this review

Thank you Charmin541 for the five star review. We are ecstatic you had a great experience at our property. Our entire staff takes pride in providing great customer service, and we are excited to hear you were able to experience it. We will be passing along your kind words to the staff. Thank you for staying us and thank you... More 

Hampton, Virginia
Contributor
11 reviews 11 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 27, 2015

What a great surprise! This hotel is off the main road (very peaceful, yet near everything in Hampton). The price for a one-bedroom suite is incredible. The hotel staff are all incredibly friendly and professional. Free access to washers and dryers. The laundry and gym are open 24 hours. The bed was very comfortable with PLENTY of pillows (when have... More 

Was this review helpful? Yes 1
CWSHPT, Front Office Manager at Candlewood Suites - Hampton, responded to this review

Thank you John W for the five star review. We are pleased to hear you had a great stay from check-in to check-out. It's also great to hear you took advantage of our wonderful amenities during your stay. Thank you for the kind words, which will be passing along to our staff, and thank you for the five star review. More 

Hampton, Virginia
Contributor
13 reviews 13 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 5, 2015

Check-in was a breeze, the rooms are very spacious and clean, due to the weather; we didn't go to the pool which is on the roof, which is neat, the fitness room has vast options of exercise equipment. I would definitely return.

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CWSHPT, Front Office Manager at Candlewood Suites - Hampton, responded to this review

Thank you elmolover81 for the five star review. We are happy you had a great experience from check-in to check-out. We hope to provide accommodations again the next time you are in Hampton. Once again, thank you for the five star review. More 

richmond, va
Top Contributor
171 reviews 171 reviews
51 hotel reviews
149 helpful votes 149 helpful votes
3 of 5 stars Reviewed February 4, 2015

I have stayed at this location before. It is always clean, then rooms are nicely laid out, I love the kitchen, fridge etc. I had several issues this time, my bed was a queen, I prefer a King, the mattress was uncomfortable, the HVAC blower was under the window blowing directly on the bed,so we got little sleep this time... More 

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IHGCare, Guest Relations Manager at Candlewood Suites - Hampton, responded to this review

Dear susan822, Thank you for sparing some time out of your busy day to write us a feedback regarding your recent stay. I am glad to see that you were able to take delight in the quality of service our hotel staff members were able to provide during your stay. On the other hand, It is regretful to see that... More 

1 review
4 of 5 stars Reviewed January 2, 2015

This is the 4th or 5th time I've booked this hotel while visiting Hampton Roads. Always very clean. The front desk staff are always friendly and helpful. The doors on the bathroom are always weird the way they open, but the singles and one bedroom suites are always well sized and spotless. I'm getting ready to reserve my next stay!

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CWSHPT, Front Office Manager at Candlewood Suites - Hampton, responded to this review

Thank you HeatherORealtor for the review. We are happy to have provided a great stay for you. Our staff take great pride in providing the best service, and making sure each guest feels at home. Thank you for the review. We will see you next time you are in Hampton Roads. More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 10, 2014

Excellent Hotel. PET FRIENDLY!! Best customer service. my family loved it . We are definitely coming back. THE ROOM WAS CLEAN A LOT OF SPACE AND BEAUTIFUL SURROUNDINGS. My dogs enjoy every min. don't look no more this is the place to stay!!!

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CWSHPT, Front Office Manager at Candlewood Suites - Hampton, responded to this review

Thank you Deborah C for the five star review. We are happy to hear you had an amazing stay with us, and your pets also enjoyed it. We take pride in providing excellent customer service, and will pass along your kinds words to the staff. Once again, Thank You for the review, and we hope to see you next time. More 

Valdosta, Georgia, United States
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 2, 2014

Upon arriving, I was informed that due to some hold overs, I could not have the room i had reservations for. Instead they were giving me two smaller rooms for the same price the one larger room. This would normally worked very easily except the was a family trip and I have three younger children. Well, after much thought and... More 

Was this review helpful? Yes 1
CWSHPT, Front Office Manager at Candlewood Suites - Hampton, responded to this review

Thank you Marc_Davis for the review. We are glad to have helped make your stay comfortable. In addition we appreciate the feedback, and we hope to provide accommodations the next time you are in Hampton Roads. Once again, thank you for the review. More 

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