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Candlewood Suites - Hampton

2.0 of 5 401 Butler Farm Rd, Hampton, VA 23666
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Certificate of Excellence 2014
Candlewood Suites - Hampton
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Candlewood Suites - Hampton
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100 reviews from our community

Traveler rating
    55
    23
    10
    5
    7
See reviews for
24
16
7
28
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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  • All months
    (100)
  • Mar-May only
    (16)
  • Jun-Aug only
    (43)
  • Sep-Nov only
    (20)
  • Dec-Feb only
    (21)
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2 reviews
5 of 5 stars Reviewed 1 week ago

Excellent Hotel. PET FRIENDLY!! Best customer service. my family loved it . We are definitely coming back. THE ROOM WAS CLEAN A LOT OF SPACE AND BEAUTIFUL SURROUNDINGS. My dogs enjoy every min. don't look no more this is the place to stay!!!

Was this review helpful? Yes
CWSHPT, Front Office Manager at Candlewood Suites - Hampton, responded to this review

Thank you Deborah C for the five star review. We are happy to hear you had an amazing stay with us, and your pets also enjoyed it. We take pride in providing excellent customer service, and will pass along your kinds words to the staff. Once again, Thank You for the review, and we hope to see you next time. More 

Valdosta, Georgia, United States
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 weeks ago

Upon arriving, I was informed that due to some hold overs, I could not have the room i had reservations for. Instead they were giving me two smaller rooms for the same price the one larger room. This would normally worked very easily except the was a family trip and I have three younger children. Well, after much thought and... More 

Was this review helpful? Yes
CWSHPT, Front Office Manager at Candlewood Suites - Hampton, responded to this review

Thank you Marc_Davis for the review. We are glad to have helped make your stay comfortable. In addition we appreciate the feedback, and we hope to provide accommodations the next time you are in Hampton Roads. Once again, thank you for the review. More 

east coast
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 24, 2014

Our stay with our large dog was excellent overall. At the price point, I expected much less than what I got. Dog-friendly hotels are scarce in this area and some of them charge exorbitant pet fees or have terrible reviews. I felt this one was reasonable. The hotel is quiet, clean, attractively updated, and in a safe, peaceful area. What... More 

Was this review helpful? Yes
CWSHPT, Front Office Manager at Candlewood Suites - Hampton, responded to this review

Thank you asmommy for the five star review. We are thrilled to have provided you and your pet with such comfortable accommodations. I will pass your kind words on to the staff, and once again, thank you so much for your review. More 

richmond, va
Top Contributor
141 reviews 141 reviews
45 hotel reviews
133 helpful votes 133 helpful votes
5 of 5 stars Reviewed September 7, 2014

There are no other very nice places to stay in hampton that accept pets. We keep our boat in hampton and from time to time when it is having work done we need to stay in a hotel. In the oats without our dog it has been the embassy suites, however , they don't take pets. We stayed at candlewood... More 

Was this review helpful? Yes 1
CWSHPT, Front Office Manager at Candlewood Suites - Hampton, responded to this review

Thank you susan822 for your five star review. We are happy to hear that you had a fantastic stay with us from check in to check out. We hope to provide accommodations for you the next time you are in Hampton. Once again, thank you for your five star review. More 

New York City, New York
Top Contributor
116 reviews 116 reviews
54 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed August 31, 2014

We stayed in a one bedroom suite here for 2 nights on business. The hotel was clean and comfortable. We received a nice welcome when we checked in and we would stay here again. The only thing I wish they had were rooms with king beds or 2 doubles and not just queen beds in the rooms.

Was this review helpful? Yes
CWSHPT, Front Office Manager at Candlewood Suites - Hampton, responded to this review

Travelleranddog thank you for your review. We are glad you enjoyed your stay and we hope to see you on your next visit to Hampton. More 

Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 28, 2014

I stayed here in March for a week and was so impressed that I chose Candlewood again! And I was even more impressed this time. Since my last visit, the hotel now has upgraded their pillows to nice fluffy ones. They also now have a Lending Locker where you can borrow crock pots, toaster ovens, blenders, and games! I loved... More 

Was this review helpful? Yes 3
CWSHPT, Front Office Manager at Candlewood Suites - Hampton, responded to this review

Thank you Kayley H for another five star review. We are glad that you have been able to experience our new pillows since your last visit, in addition to experiencing our Lending Locker. Thank you for your kind words, we will be passing them along to our staff. We will see you next time. More 

2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 18, 2014

I booked this room for 2 out of town guess Aug 15-17, I used booking.com. My first impression was older hotel, checking in at the desk was a hassle and took a while I paid for the rooms with my atm debit card where the 2 clerks failed to tell me I'd be charged times 3 after the hotel payment... More 

Was this review helpful? Yes
CWSHPT, Front Office Manager at Candlewood Suites - Hampton, responded to this review

Dear Loveyj333 thank you for taking the time to let us know about your experience. We appreciate your feedback regarding your visit. It is important to us that you have a great experience, from check in to check out. I will be working with the desk on how we can do better if this situation arises again. We hope that... More 

Chapel Hill, North Carolina
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 18, 2014

In town for son's BB tourney at Boo Williams. Hotel is in an office park about 5 minutes from Sportsplex and 5 minutes from main restaurants and mall. Some would consider this a negative but really a positive if you want to be a little bit away from the main drag in Hampton. Staff was exceptional. Only downside to this... More 

Was this review helpful? Yes
CWSHPT, Front Office Manager at Candlewood Suites - Hampton, responded to this review

Dear jvaj60 thank you for taking the time to let us know about your experience. We are thrilled to have provided you with such comfortable accommodations. I will pass your kind words on to the staff, and once again, thank you so much for your 5 star review! More 

Richmond, VA
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed August 17, 2014 via mobile

We stayed one night on August 15 and we will not be staying again. We made the reservation on the 14th of August and requested a roll away for our daughter. We were told no problem and that it would be in our room upon check out. Upon check in the front desk person actually laughed when we asked about... More 

Was this review helpful? Yes 1
CWSHPT, General Manager at Candlewood Suites - Hampton, responded to this review

Dear Raskew thank you for taking the time to let us know about your experience. We are very sorry that we were not able to meet your needs for the roll away bed. We truly appreciate your business and always do our best to ensure our guest experience is 100%. I will be working with the desk on how we... More 

Canada
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 6, 2014

This was the first time I've stayed at a Candlewood Suites property and we stayed for 2 nights. Location threw us off at first as we seemed to be driving in a residential/office area, but when we finally pulled up we found it to be very quaint and a nice change of pace from being in a hustle and bustle... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites - Hampton, responded to this review

Dear justpassinthrew, Thank you for staying with us and providing us with your valuable feedback. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. It is great to know you appreciate the Candlewood Cupboard. My apologies for any disappointment you may have had with our... More 

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Additional Information about Candlewood Suites - Hampton

Address: 401 Butler Farm Rd, Hampton, VA 23666
Phone Number:
Location: United States > Virginia > Hampton
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites - Hampton 2*
Number of rooms: 98
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Also Known As:
Candlewood Suites - Hampton Hotel Hampton
Candlewood Hampton
Hampton Candlewood Suites
Hotel Style:
#2 Best Value Hotel in Hampton
#3 Business Hotel in Hampton

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