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Crowne Plaza Hampton Marina

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700 Settlers Landing, Hampton, VA 23669
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Crowne Plaza Hampton Marina
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327 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Crowne Plaza Hampton Marina
See the most recent reviews
Colonial Heights, Virginia, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed June 8, 2013

Me and my wife went to this hotel on June 1, 2013. When we made our reservations all we asked was there a pool & an AC unit.(this was in April) So when we arrived the pool was closed and the room was 80. If they had told us we would have stayed somewhere else. (i guess that's why they... More 

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Crowne Plaza Hampton Marina, responded to this review

Dear Jesse F, Thank you for your recent stay with us and reviewing our property. I apologize that you were inconvenienced with the shortcomings received in the service of the staff. This is definitely not up to standards and I assure you your comments will be relayed to them to ensure similar incidents could be avoided in the future. Again,... More 

Galloway, Ohio, United States
1 review
5 of 5 stars Reviewed June 6, 2013

I stayed at this property on May 30, 2013. Not only was the marina bay location breath taking, but I had an incredible view of the morning sunrise. I stay at a lot of different properties with my job but what stood out at this one was their amazing customer service. In particular, Kyle at the front desk and Michael,... More 

Was this review helpful? Yes
Melvin N, General Manager at Crowne Plaza Hampton Marina, responded to this review

Thank you for writing a review of our hotel. I have taken note of your valuable comments and will share them with the management and staff. Your comments are important to us and we will use them to improve our guest service. Thank you. More 

Lynchburg, Virginia
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 29, 2013

This is a wonderful hotel to stay in.The view on the 9th floor Executive suite was beautiful. The lights surrounding the Marina were generous especially the nights it was a full moon. It's a very relaxing place to stay and there lots of shopping in the surrounding area. The Patrick Henry Mall is a nice Mall to go and shop... More 

Was this review helpful? Yes 1
Melvin N, General Manager at Crowne Plaza Hampton Marina, responded to this review

Thank you for your feedback. We are glad to hear you found our staff to be courteous, helpful and friendly and that you enjoyed our breakfast! We look forward to your next visit. Thanks again! More 

Beverly, Massachusetts
Level Contributor
91 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 stars Reviewed May 27, 2013

These rooms are great for an overnight or a weekend stay. Clean and good location. Walking distance to many good restaurants and the air and space center. The view is pretty and and the bump out windows in the rooms are a really cool feature. Otherwise, the rooms are a bit small, but not out of the ordinary.

Was this review helpful? Yes
Melvin N, General Manager at Crowne Plaza Hampton Marina, responded to this review

Thank you for writing a review of our hotel and finding it to be a " Cool Spot " I have taken note of your valuable comments and will share them with the staff. Your comments are important to us and we will use them to improve our efforts. Thank you. More 

Riverhead, New York
Level Contributor
51 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 333 helpful votes
4 of 5 stars Reviewed May 24, 2013

We checked into this hotel on a Friday afternoon for 2 nights. I am a Priority Club member and booked the hotel on the hotel's website. Check-in was easy and pleasant. For some reason the door was hard to open - didn't quite fit right in the jamb and you had to push really hard to get it open. Not... More 

Was this review helpful? Yes
Melvin N, General Manager at Crowne Plaza Hampton Marina, responded to this review

Thank you for being an IHG Rewards Member and writing a review of our hotel. I have taken note of your valuable comments and will share them with the staff. Your comments are important to us and we will use them to improve our efforts. Thank you. More 

Hampton, Virginia
1 review
5 of 5 stars Reviewed May 20, 2013

Love this place. My room was very nice and clean. The staff was very polite and helpful .There's a beautiful view. Almost perfect .Only problem i had actually was they were hosting a banquet for members of "the elks" lodge in their banquet rooms who were very loud, rude,and pushy. Watched a very nice woman named Bridgette, who i commend,... More 

Was this review helpful? Yes
Melvin N, General Manager at Crowne Plaza Hampton Marina, responded to this review

Thank you for taking the time to review our hotel. I apologize for your experience with your room and I will address your concerns to ensure that everything in the room is corrected. I hope that you give our hotel another try next time you are in our area. Thank you. More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed May 6, 2013

The Crowne Plaza Hampton Marina, The only good thing I can say about this hotel, it is on the water and close to the express way. Overall hotel experience need cleaning improvement. Hosted a family reunion last summer. The carpets needed a deep cleaning, I had to asked to have my bathroom to be clean upon checking into my hotel.... More 

Was this review helpful? Yes
GMofHamptonMarina, General Manager at Crowne Plaza Hampton Marina, responded to this review

Thank you for writing a review on our hotel. While we appreciate your recent comments, I am disappointed to hear your comments regarding your visit last year. In the last year the hotel has made great strides in improving our customer service and overall hotel appearance. We currently are under new management, and our goal is to make sure everyone... More 

Hampton, Virginia, United States
1 review
5 of 5 stars Reviewed May 4, 2013

Great food, great service especially from waitress Whitney who was very good at taking care of our need while enjoying our breakfast at the Marina. This was a pleasant visit and we had fun. Thanks Whitney for making this possible. Hope to come back again in the near future.

Was this review helpful? Yes
GMofHamptonMarina, General Manager at Crowne Plaza Hampton Marina, responded to this review

Thank you for writing about your most recent stay with us! I am happy to hear that Whitney took such great care of you, I will make sure to let her know your thoughts. Hope to see you soon at the Crowne Plaza Hampton Marina! More 

South Jersey
Level Contributor
35 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed April 25, 2013

Family stayed at this hotel for a sport tournament the weekend of April 19-21. The hotel is located on a small bay and is part of the marina so there are lots of boats to see. Beautiful views and the area is nice to walk around. Staff was very friendly and accommodating. First night our room A/C didn't work. They... More 

Was this review helpful? Yes
GMofHamptonMarina, General Manager at Crowne Plaza Hampton Marina, responded to this review

Thank you for taking the time to write about your most recent stay at the Crowne Plaza Hampton Marina. We appreciate your kind comments and it's great to hear the staff took care of any issues you had right away during your stay. Thank you again for your comments and we hope to serve you again in the near future. More 

McLean, Virginia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 16, 2013

Just wanted to share the wonderful we recieved during our stay last night at the Hampton Crowne Plaza Hampton Marina. The receptionist, Rachel was wonderful in her ability to make us feel at home and recommending some great sites to see and places to eat.

Was this review helpful? Yes
GMofHamptonMarina, General Manager at Crowne Plaza Hampton Marina, responded to this review

Thank you for taking the time to write a review about our hotel. We appreciate the kind remarks and hope to see you again in the near future. I will share your thoughts with Rachel! Thank you for choosing the Crowne Plaza Hampton Marina! More 

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