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Crowne Plaza Hampton Marina

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700 Settlers Landing, Hampton, VA 23669
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Crowne Plaza Hampton Marina
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Crowne Plaza Hampton Marina
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308 reviews from our community

Traveler rating
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    60
    23
    32
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Crowne Plaza Hampton Marina
See the most recent reviews
Bethesda, Maryland
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 13, 2013

This hotel is very nice. The room I stayed in was very clean and nicely decorated. What made this hotel so special for me was the employees. I was always greeted with a smile and a nice greeting. The registration staff were all great. One early morning I was up due to jet lag. Bernie Klein, the night registration person,... More 

Was this review helpful? Yes
Melvin N, General Manager at Crowne Plaza Hampton Marina, responded to this review

Thank you for your feedback. We are glad to hear you had a good stay. We look forward to your next visit. Thanks again! More 

Temple Hills, Maryland, United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 28, 2013

We haven't stayed yet, we will write a review after that. :-) However, after reading reviews and booking our room (in reverse order) We were a little nervous. So I called the hotel and spoke with Amanda. I had SUCH a great experience. I expressed my concerns, after reading reviews and Amanda was very reassuring and also confirmed the details... More 

Was this review helpful? Yes
Melvin N, Front Office Manager at Crowne Plaza Hampton Marina, responded to this review

Thank you for your review of our hotel and for taking the time to share your thoughts and comments regarding your stay with us. We appreciate your comments about our hotel . We will be sure to share your review with our team. Thank you . More 

Chesapeake City, Maryland
1 review
5 of 5 stars Reviewed February 26, 2013

Upon arrival at the Hampton Crown plaza I was informed my reservation didn't exist. Having booked this through Expedia it really didn't surprise me at all. The front desk staff was more than helpful trying to find my reservation. They took the time to search all the possibilities my reservation could be listed under and they found out Expedia listed... More 

Was this review helpful? Yes
Melvin N, General Manager at Crowne Plaza Hampton Marina, responded to this review

Thank you for your feedback. We are glad to hear you found our staff to be courteous, helpful and friendly. We look forward to your next visit. Thanks again! More 

yorktown, va
Contributor
11 reviews 11 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 23, 2013

I had the pleasure of dealing with the staff of the Crowne Plaza Hampton Marina for about 1 1/2 months prior to January 12, 2013. I was desperately trying to find a place to hold a retirement dinner. With no budget for this, and minimal employees donating I was so excited when the F&B/ or restaurant Mgr said they could... More 

Was this review helpful? Yes
Mary Elizabeth C, General Manager at Crowne Plaza Hampton Marina, responded to this review

Dear Ms. Redmond, Thank you so much for sharing the wonderful experience you had with our Crowne Plaza Hotel. My team had informed me of your original reservation for our restaurant for a much smaller group and I was pleased that you allowed us to move your guests into our ballroom because your guest list grew so much from your... More 

SAYREVILLE
Senior Contributor
39 reviews 39 reviews
9 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed January 22, 2013

Fabulous hotel, nice restaurant. We had a room overlooking the marina and had some spectacular views. Awesome service, good food and close to Colonial Williamsburg. Will stay again. Very reasonable prices.

Was this review helpful? Yes
Mary Elizabeth C, General Manager at Crowne Plaza Hampton Marina, responded to this review

Dear Al, Thank you for taking time to share your comments about your stay with us at the Crowne Plaza Hampton Marina. I am glad to hear that you had such a pleasant and comfortable stay. The staff works hard to ensure that our guests enjoy a great relaxing stay with us. Please feel free to stay with us when... More 

San Antonio, Texas
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 4, 2013

Crowne Plaza Hampton Marina is an excellent all-around hotel. We stayed 4 days with a one day break in the middle while we travelled to North Carolina and they ensured we got the same fabulous room when we returned. Views are wonderful, lounge is excellent, room service is great, and the suites are magnificent for the price. Everything you need... More 

Was this review helpful? Yes
Mary Elizabeth C, General Manager at Crowne Plaza Hampton Marina, responded to this review

Dear Guest: Thank you for taking a moment to share your wonderful experience at our Crowne Plaza. I am glad that our staff made you feel so welcome and accommodated you with one of our rooms with a great view of the marina. It was our pleasure to host you and if you are coming back our way again, please... More 

Virginia Beach, Virginia
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed January 3, 2013

Nothing went as planned! I booked a King bed, but upon check in was NOT told all the King bed rms were full. Had to wait for 20 minutes after check-in in the lobby with a crying baby to get keys to a rm with Double beds. Toilet was completely broken, shower filthy, and I booked a Marina View, but... More 

Was this review helpful? Yes 3
Mary Elizabeth C, General Manager at Crowne Plaza Hampton Marina, responded to this review

Dear Rebecca C., I am sorry that your new year did not start off on a better note at our Crowne Plaza. My staff and I try to exceed the expectations of our guests on a daily basis. I do know that we were busy for New Year's Eve, but recognize that is not an excuse. I personally was working... More 

Mount Vernon, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 3, 2013

The first room that we arrived in was dirty. There was a dirty towel in the bathroom, the sheets had stains on them, and the drawers all had a lot of dust and hair in them. We got in late, so to go through the hassle of changing rooms wasn't pleasant. Thankfully the person at the front desk upgraded our... More 

Was this review helpful? Yes 1
Mary Elizabeth C, General Manager at Crowne Plaza Hampton Marina, responded to this review

Dear Got Wings: Thank you for sharing your feedback about your stay with us. It does sound like we feel a little short in your expectations. I truly apologize for the inconveniences that happened during your stay. My staff tries to ensure that all of our guests have a great experience while staying at our beautiful hotel on the marina.... More 

Chesapeake, Virginia
Senior Contributor
23 reviews 23 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 14, 2012

I had a wonderful night at this Crowne Plaza! I was there for a company function and we had a fantastic dinner in the ballroom. The food was supurb and the service top notch. My check in was efficient and quick, and the room and view were outstanding. I overlooked the marina and what a way to sit and have... More 

Was this review helpful? Yes
Mary Elizabeth C, General Manager at Crowne Plaza Hampton Marina, responded to this review

Dear Clifford, Thank you so much for taking the time to recognize our team at the Crowne Plaza Hotel for doing such a great job both with your overnight stay and the function you attended. I am sorry that your stay was too short but feel free to come back and visit us next time you are in the Hampton... More 

Poquoson, Virginia, United States
Reviewer
4 reviews 4 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 6, 2012

Manager was very accomodating after initial problem concerning room I had reserved for Class Reunion. I had specifically reserved this room, but upon checking in it was "not available". I was not pleased, being this reservation had been made months beforehand and would be near other classmates. HOWEVER, manager upgraded the room to a beautiful suite at no extra charge.... More 

Was this review helpful? Yes
Mary Elizabeth C, General Manager at Crowne Plaza Hampton Marina, responded to this review

Dear Sonya W., I appreciate you taking the time to share your comments about your stay at our Crowne Plaza Hampton Marina. I am glad that everything worked out well in the end for you and also your classmates since you were all able to spend more time together in your suite. I hope that the next time you are... More 

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