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Crowne Plaza Hampton Marina

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700 Settlers Landing, Hampton, VA 23669
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Crowne Plaza Hampton Marina
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Crowne Plaza Hampton Marina
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330 Reviews from our TripAdvisor Community

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Traveler rating
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    64
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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    (75)
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pennsylvania
Level Contributor
209 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

This hotel is desperately in need of some TLC. The housekeeping in particular leaves a lot to be desired. When we arrived, the ice bucket had water in it from the previous guest stay. I cleaned the bucket and looked for ice - there seemed to be a lack of working machines. On my third attempt, I found one that... More 

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Melvin N, General Manager at Crowne Plaza Hampton Marina, responded to this review

Thank you for reviewing our hotel and your feedback. More 

Charleston, South Carolina
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

Stayed the this weekend or a August 1st wedding of freinds. Reserved early for the rooms which made check in a breeze. We about 4pm with all our luggage. No carts available to move luggage to room. Parking garage is across the courtyard/entryway so we had to leave someone watching the unload luggage in the lobby so we could park... More 

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Melvin N, General Manager at Crowne Plaza Hampton Marina, responded to this review

Thank you for your review of our hotel. More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

The people could be warmer, friendlier. Seemed kind of empty on the holiday weekend. Maybe everyone else knows something we didn't. ? The view is great and you can walk to several interesting historical places to see.

Was this review helpful? Yes 2
Melvin N, General Manager at Crowne Plaza Hampton Marina, responded to this review

Thank you for your feedback. More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Very good location and view. Lacks hospitality on many levels (ie. no ice bucket, lack of ice, no refrigerator, no microwave, broken coffee maker, loose doors, poorly vacuumed floors, lack of staff availability, no bellhop or concierge, only a few luggage carts). 1st trip I did speak with a manager who totally ignored me and actually had to speak with... More 

Was this review helpful? Yes 3
Melvin N, General Manager at Crowne Plaza Hampton Marina, responded to this review

Thank you for taking the time to share your valuable feedback. It is important to us and appreciated. Thank you again. More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel is nice and clean, and the staff was mostly friendly. Good location...normal "hotel" food. I stayed at the hotel with my mother for a weekend trip, and we ate breakfast one time. This was the only meal charged to the room, and it was the only charge to the room, period. Somehow, a breakfast that should have been... More 

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Melvin N, General Manager at Crowne Plaza Hampton Marina, responded to this review

Thank you for choosing our hotel and for your feedback. More 

Crawley, United Kingdom
Level Contributor
47 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed June 30, 2015

Meals at the Hampton Crowne Plaza are not taken in the hotel dining room mid-week, and are provided by the Oyster Alley cafe next door. We had a small issue that we reported to the management team and their response was truly outstanding - not a word I use lightly. This was Customer Service of the highest possible standard -... More 

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Melvin N, General Manager at Crowne Plaza Hampton Marina, responded to this review

Thank you for choosing our hotel and your review. It is appreciated. More 

Pittsburgh, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 29, 2015

When we arrived at the hotel, we were expecting four star quality as the hotel claims but were dissapointed in many things. The room was not clean, scuffs on the walls, the drapes had stains on the bottom, and the room was in need of a facelift. It is obviously an older hotel that needs updated. The biggest problem? A... More 

Was this review helpful? Yes 2
Melvin N, General Manager at Crowne Plaza Hampton Marina, responded to this review

Thank you for your feedback regarding your stay. More 

Elkins Park, Pennsylvania
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed June 27, 2015

The room was clean and comfortable with a very nice view. everything worked. Keurig coffee machine in the room.Staff was friendly. Elevator large enough to fit luggage and a couple of passengers. Free parking. Breakfast was a bargain - good coffee, fresh fruit and the usual buffet items. Location was excellent. Several good restaurants within walking distance. Hampton University less... More 

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Melvin N, General Manager at Crowne Plaza Hampton Marina, responded to this review

Thank you for choosing our hotel and for your review. More 

Baltimore, Maryland
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 27, 2015

I wanted a water view and I was not disappointed! The staff was wonderful. I wish we would have spent more nights here! We got in late and decided to order room service because they had an event at the restaurant. Food was great, reasonable prices and large portions.

Was this review helpful? Yes
Melvin N, General Manager at Crowne Plaza Hampton Marina, responded to this review

Thank you for choosing our hotel.and your review. More 

Fredericksburg, Virginia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 22, 2015

My husband and I just recently celebrated our 10 year anniversary. We decided to stay at the Crown Plaza Hampton Marina. Everything was going well until Saturday afternoon. We left to go to an event that included a waterslide so I didn't take my belongings. Now usually, I hide my stuff becaues you can't trust anymore, but this time I... More 

Was this review helpful? Yes 2
Melvin N, General Manager at Crowne Plaza Hampton Marina, responded to this review

I am deeply sorry for what happened during your stay with us at our hotel. As I discussed with you by phone whenever a theft from a guest room is reported, we take decisive action and follow standard procedures to investigate, interviewing our Housekeeping team and pulling an electronic lock report which cannot be tampered with. The lock report shows... More 

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