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Crowne Plaza Hampton Marina

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700 Settlers Landing, Hampton, VA 23669
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Crowne Plaza Hampton Marina
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324 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
Date | Rating
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    (324)
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Crawley, United Kingdom
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

Meals at the Hampton Crowne Plaza are not taken in the hotel dining room mid-week, and are provided by the Oyster Alley cafe next door. We had a small issue that we reported to the management team and their response was truly outstanding - not a word I use lightly. This was Customer Service of the highest possible standard -... More 

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Pittsburgh, Pennsylvania
2 reviews
3 of 5 stars Reviewed 2 days ago NEW

When we arrived at the hotel, we were expecting four star quality as the hotel claims but were dissapointed in many things. The room was not clean, scuffs on the walls, the drapes had stains on the bottom, and the room was in need of a facelift. It is obviously an older hotel that needs updated. The biggest problem? A... More 

Was this review helpful? Yes 1
Melvin N, General Manager at Crowne Plaza Hampton Marina, responded to this review

Thank you for your feedback regarding your stay. More 

Elkins Park, Pennsylvania
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The room was clean and comfortable with a very nice view. everything worked. Keurig coffee machine in the room.Staff was friendly. Elevator large enough to fit luggage and a couple of passengers. Free parking. Breakfast was a bargain - good coffee, fresh fruit and the usual buffet items. Location was excellent. Several good restaurants within walking distance. Hampton University less... More 

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Melvin N, General Manager at Crowne Plaza Hampton Marina, responded to this review

Thank you for choosing our hotel and for your review. More 

Baltimore, Maryland
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

I wanted a water view and I was not disappointed! The staff was wonderful. I wish we would have spent more nights here! We got in late and decided to order room service because they had an event at the restaurant. Food was great, reasonable prices and large portions.

Was this review helpful? Yes
Melvin N, General Manager at Crowne Plaza Hampton Marina, responded to this review

Thank you for choosing our hotel.and your review. More 

Fredericksburg, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

My husband and I just recently celebrated our 10 year anniversary. We decided to stay at the Crown Plaza Hampton Marina. Everything was going well until Saturday afternoon. We left to go to an event that included a waterslide so I didn't take my belongings. Now usually, I hide my stuff becaues you can't trust anymore, but this time I... More 

Was this review helpful? Yes 1
Melvin N, General Manager at Crowne Plaza Hampton Marina, responded to this review

I am deeply sorry for what happened during your stay with us at our hotel. As I discussed with you by phone whenever a theft from a guest room is reported, we take decisive action and follow standard procedures to investigate, interviewing our Housekeeping team and pulling an electronic lock report which cannot be tampered with. The lock report shows... More 

Level Contributor
8 reviews
3 hotel reviews
2 of 5 stars Reviewed 1 week ago

...I just couldn't get to "Like" as much as I tried. The experience began with an overwhelmed front desk on a Saturday afternoon at 3:30 PM. There were 3 groups in front of me in line and they were all trying to check in for a wedding. They were told that their "rooms were not cleaned yet" and were turned... More 

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Melvin N, General Manager at Crowne Plaza Hampton Marina, responded to this review

Thank you for your feedback. More 

Blacksburg, Virginia
1 review
2 of 5 stars Reviewed 2 weeks ago

Being a Crown Plaza I expected a lot more. Asked for an early check-in and could not get that confirmed until 1 pm the day of arrival. Normal check-in was at 4 but we had been there since 9:30 am. No refrigerator or microwave in room, no comp breakfast. The elevators were horribly slow and one never moved. Cannot take... More 

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Melvin N, General Manager at Crowne Plaza Hampton Marina, responded to this review

Thank you for your feedback. More 

2 reviews
3 of 5 stars Reviewed 2 weeks ago

Shower was a mess with mode and mildew. Shower was constantly dripping. Housekeeping tried to clean it up but it really needed some strong bleach. The view was very nice but the rest of the hotel seem like it needed a refreshing. Probably would not stay here again.

Was this review helpful? Yes
Melvin N, Manager at Crowne Plaza Hampton Marina, responded to this review

Thank you for your feedback. More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My daughter and my niece were guests at this hotel to make a college tour at Hampton University. Let me first say that the distance from the hotel to Hampton U is within walking distance - if you like walking (I am not a huge fan on hot days and guess what?...it was hot!). When we first arrived we were... More 

Was this review helpful? Yes
Melvin N, General Manager at Crowne Plaza Hampton Marina, responded to this review

Thank you for choosing our hotel and for your review. More 

Hampton, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

I am in Hampton for the Hampton University Ministers Conference. I arrived a few hours early and asked if I would be able to check in, Carol, at the front desk, was very rude and said "NO! check-in is at 4." I was shocked by her attitude and said okay and walked away. Came back to the hotel to check-in,... More 

Was this review helpful? Yes 1
Melvin N, General Manager at Crowne Plaza Hampton Marina, responded to this review

Thank you for your feedback. More 

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