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Crowne Plaza Hampton Marina

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700 Settlers Landing, Hampton, VA 23669
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Crowne Plaza Hampton Marina
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327 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (99)
Date | Rating
  • English first
  • German first
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    (327)
  • Mar-May only
    (75)
  • Jun-Aug only
    (128)
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    (80)
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    (44)
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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The people could be warmer, friendlier. Seemed kind of empty on the holiday weekend. Maybe everyone else knows something we didn't. ? The view is great and you can walk to several interesting historical places to see.

Was this review helpful? Yes 2
Melvin N, General Manager at Crowne Plaza Hampton Marina, responded to this review

Thank you for your feedback. More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Very good location and view. Lacks hospitality on many levels (ie. no ice bucket, lack of ice, no refrigerator, no microwave, broken coffee maker, loose doors, poorly vacuumed floors, lack of staff availability, no bellhop or concierge, only a few luggage carts). 1st trip I did speak with a manager who totally ignored me and actually had to speak with... More 

Was this review helpful? Yes 3
Melvin N, General Manager at Crowne Plaza Hampton Marina, responded to this review

Thank you for taking the time to share your valuable feedback. It is important to us and appreciated. Thank you again. More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is nice and clean, and the staff was mostly friendly. Good location...normal "hotel" food. I stayed at the hotel with my mother for a weekend trip, and we ate breakfast one time. This was the only meal charged to the room, and it was the only charge to the room, period. Somehow, a breakfast that should have been... More 

Was this review helpful? Yes
Melvin N, General Manager at Crowne Plaza Hampton Marina, responded to this review

Thank you for choosing our hotel and for your feedback. More 

Crawley, United Kingdom
Level Contributor
47 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Meals at the Hampton Crowne Plaza are not taken in the hotel dining room mid-week, and are provided by the Oyster Alley cafe next door. We had a small issue that we reported to the management team and their response was truly outstanding - not a word I use lightly. This was Customer Service of the highest possible standard -... More 

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Melvin N, General Manager at Crowne Plaza Hampton Marina, responded to this review

Thank you for choosing our hotel and your review. It is appreciated. More 

Pittsburgh, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

When we arrived at the hotel, we were expecting four star quality as the hotel claims but were dissapointed in many things. The room was not clean, scuffs on the walls, the drapes had stains on the bottom, and the room was in need of a facelift. It is obviously an older hotel that needs updated. The biggest problem? A... More 

Was this review helpful? Yes 2
Melvin N, General Manager at Crowne Plaza Hampton Marina, responded to this review

Thank you for your feedback regarding your stay. More 

Elkins Park, Pennsylvania
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The room was clean and comfortable with a very nice view. everything worked. Keurig coffee machine in the room.Staff was friendly. Elevator large enough to fit luggage and a couple of passengers. Free parking. Breakfast was a bargain - good coffee, fresh fruit and the usual buffet items. Location was excellent. Several good restaurants within walking distance. Hampton University less... More 

Was this review helpful? Yes
Melvin N, General Manager at Crowne Plaza Hampton Marina, responded to this review

Thank you for choosing our hotel and for your review. More 

Baltimore, Maryland
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I wanted a water view and I was not disappointed! The staff was wonderful. I wish we would have spent more nights here! We got in late and decided to order room service because they had an event at the restaurant. Food was great, reasonable prices and large portions.

Was this review helpful? Yes
Melvin N, General Manager at Crowne Plaza Hampton Marina, responded to this review

Thank you for choosing our hotel.and your review. More 

Fredericksburg, Virginia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 22, 2015

My husband and I just recently celebrated our 10 year anniversary. We decided to stay at the Crown Plaza Hampton Marina. Everything was going well until Saturday afternoon. We left to go to an event that included a waterslide so I didn't take my belongings. Now usually, I hide my stuff becaues you can't trust anymore, but this time I... More 

Was this review helpful? Yes 2
Melvin N, General Manager at Crowne Plaza Hampton Marina, responded to this review

I am deeply sorry for what happened during your stay with us at our hotel. As I discussed with you by phone whenever a theft from a guest room is reported, we take decisive action and follow standard procedures to investigate, interviewing our Housekeeping team and pulling an electronic lock report which cannot be tampered with. The lock report shows... More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed June 20, 2015

...I just couldn't get to "Like" as much as I tried. The experience began with an overwhelmed front desk on a Saturday afternoon at 3:30 PM. There were 3 groups in front of me in line and they were all trying to check in for a wedding. They were told that their "rooms were not cleaned yet" and were turned... More 

Was this review helpful? Yes 2
Melvin N, General Manager at Crowne Plaza Hampton Marina, responded to this review

Thank you for your feedback. More 

Blacksburg, Virginia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 14, 2015

Being a Crown Plaza I expected a lot more. Asked for an early check-in and could not get that confirmed until 1 pm the day of arrival. Normal check-in was at 4 but we had been there since 9:30 am. No refrigerator or microwave in room, no comp breakfast. The elevators were horribly slow and one never moved. Cannot take... More 

Was this review helpful? Yes 1
Melvin N, General Manager at Crowne Plaza Hampton Marina, responded to this review

Thank you for your feedback. More 

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