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All 26 Hampton hotels

Clarion Inn & Suites by Hampton Convention Center

3.0 of 5 Hotel   |   1809 W Mercury Blvd, Building A, Hampton, VA 23666 (Formerly Quality Inn & Suites & Conf Cntr)
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Ranked #20 of 26 Hotels in Hampton
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14 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    2 of 5 stars
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Williamsburg, Virginia
Contributor
18 reviews 18 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed September 16, 2014

Checkin - I would say that this experience should have made me walk away. I approached the front desk and there was a woman complaining about the room that she was staying in and they were less than pleased about her. They really gave her a hard time about her reasoning and she only wanted a new room, not even... More 

Was this review helpful? Yes
Hotel1809Mercury, Front Office Manager at Clarion Inn & Suites by Hampton Convention Center, responded to this review

Dear T B, Thank you so much for taking the time to leave a review. I would like to apologize for failing to meet your expectations. I would also like to apologize if the manager working that day seemed to have a foul attitude and I can assure the manager probably just did not hear the question/comment made by you... More 

Clinton, Maryland
1 review
1 of 5 stars Reviewed September 8, 2014

Hotel in need of repairs. One of two elevators out of order. Dirty towels issued with clean dingy towels. Security lock broken off room door. Ice machine leaking in hall . Over all decor dim and could use painting.

Was this review helpful? Yes
Hotel1809Mercury, Front Office Manager at Clarion Inn & Suites by Hampton Convention Center, responded to this review

Hello Lester S, Thank you for leaving a review. Our property is looking forward to having renovations and making improvements to better suit our guests wants and needs. We are an older property and we try our best to keep the hotel suitable for our guests with what we have. We appreciate all kinds of feedback and we are glad... More 

Ney York
Reviewer
3 reviews 3 reviews
3 hotel reviews
45 helpful votes 45 helpful votes
1 of 5 stars Reviewed September 1, 2014

Hotel is very dated inside and out. Hallway, elevator and sleeping room was filthy. Room had ants crawling everywhere including the bed. Dead cockroaches in hallway. Could not sleep in the bed because I felt there were ants crawling on me. Bathroom is so small and found hair on floor. The hotel is in a great location, but be careful... More 

Was this review helpful? Yes 1
Hotel1809Mercury, Front Office Manager at Clarion Inn & Suites by Hampton Convention Center, responded to this review

Dear njstrong, Thank you for staying with us and thank you for taking the time to leave a comment regarding your recent stay with us. I would like to apologize that you were not satisfied with your visit. I hope you had a chance to share your discomfort with our staff while you were still at our property so we... More 

Whiteman afb
Senior Contributor
28 reviews 28 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 30, 2014

This is the one for you! We got a great rate for the pet room, on top of military discount. The room was very clean and comfortable. Also went for a swim and enjoyed the pool. The location is convienent with lots around to do.

Was this review helpful? Yes
Hotel1809Mercury, Front Office Manager at Clarion Inn & Suites by Hampton Convention Center, responded to this review

Hello Megancash91, Thank you so much for leaving your review. It's excellent to see how much you enjoyed your stay. We pride ourselves in being one of the few pet friendly hotels in the Coliseum District and are always happy to have our four legged friends stay with us! I will be sure to share your review with the rest... More 

Owasso, Oklahoma
1 review
2 of 5 stars Reviewed August 9, 2014

Good location, but the entire facility was dirty. There were crushed M&Ms and dead bugs in the elevator the entire 4 days I was there. In the bathroom there was grime and hair in every corner. An armchair in the room was dirty and torn. The bed seemed to be clean, but the sheets were very thin. Hooters was right... More 

Was this review helpful? Yes
Hotel1809Mercury, Front Office Manager at Clarion Inn & Suites by Hampton Convention Center, responded to this review

Dear P4221AOtraveler, Thank you for leaving a review about your stay. I'm sorry to hear your stay wasn't as you expected. Your review has been shared with the rest of our staff and we will be using this to correct ourselves where need be. Although we cannot speak for the surrounding neighborhood outside of hotel property we can speak for... More 

Akron, Ohio
2 reviews
4 of 5 stars Reviewed August 6, 2014

The hotel was clean. The breakfast was a plus, everything was hot and fresh. The desk staff was pleasant. Only real complaint was that the pool was closed. Inquired about the pool when we checked in and was assured we could use it and towels would be available. When we went to use pool at 1:30pm it was closed and... More 

Was this review helpful? Yes
Hotel1809Mercury, Front Office Manager at Clarion Inn & Suites by Hampton Convention Center, responded to this review

Thank you nitrogal7 for your review, I apologize our pool was not available during your stay with us. Due to certain circumstances such as chemical imbalance or contaminates getting in the pool the hotel is forced to closed the pool until further notice due to safety and health laws set forth by the city of Hampton. We strive to be... More 

Danbury, Connecticut
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 4, 2014

I had read all the bad reviews on this place prior to the trip. This was my first bad experience with a pre-paid room. I called ahead of time and was surprisingly assured by a pleasant young lady that I would have a non-smoking room. Upon arrival, I had to complain about the smokey room being offered. "Almighty Jay" took... More 

Was this review helpful? Yes 1
Hotel1809Mercury, Guest Relations Manager at Clarion Inn & Suites by Hampton Convention Center, responded to this review

Hello Moskey, Thank you for leaving a review about your recent stay with us. I would like to apologize for the inconvenience you encountered during your stay. Clarion Inn & Suites, is a 100% non-smoking facility and guests are informed of this when they check into our hotel. However, there will be the inconsiderate few that ignore the policy and... More 

Elizabeth City, North Carolina
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 17, 2014

My wife and I stayed here Saturday night June 7. I was greeted with a most helpful desk clerk and also received excellent service at the checkout. The staff who managed the "hot continental breakfast" were most courteous. The business Center was not open and does not have a printer but the staff printed something I needed from my Zip... More 

Was this review helpful? Yes
Hotel1809Mercury, Guest Relations Manager at Clarion Inn & Suites by Hampton Convention Center, responded to this review

Good morning! Thank you so much Myron for reviewing us on TripAdvisor! I appreciate your feedback and we're always glad to be of service. We are working on those improvements as we speak. Hopefully, we will see changes in the near future. It was great having you stay with us and it was a pleasure to meet you. Have a... More 

Contributor
14 reviews 14 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 14, 2014

Stayed here 4 nights. I felt something biting me and found two ticks on me. Room overlooking pool on 240's side is very dark.No light comes in from pool area. Breakfast was a plus as well as location.

Was this review helpful? Yes
Hotel1809Mercury, Guest Relations Manager at Clarion Inn & Suites by Hampton Convention Center, responded to this review

Dear Trotter1300, Thank you for writing a review about your stay with us. I want to apologize if you encountered any issues while staying with us. We advise all of our guests to inform our staff immediately of any questions, concerns, or issues so we can address the situation as quickly and effectively as possible. Your review has been shared... More 

Fredericksburg, Virginia
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed May 26, 2014

I waited for almost 10 minutes to check in because only two gentleman working front desk. In those 10 minutes two people came back down saying their keys did not work. Well my key stopped working when I came back in for the night. The door hatch would hit every time you would open the door and actually had to... More 

Was this review helpful? Yes 2
Hotel1809Mercury, Sales & Guest Services Manager at Clarion Inn & Suites by Hampton Convention Center, responded to this review

Dear Jane R, I would like to apologize for any inconvenience you may have encountered while staying with Clarion Inn & Suites. Our check-in process should take between 3-5 minutes depending on the situation. However, there will be rare occasions where a check-in can take longer than expected due to a variety of reasons such as a guest being under... More 

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Additional Information about Clarion Inn & Suites by Hampton Convention Center

Address: 1809 W Mercury Blvd, Building A, Hampton, VA 23666 (Formerly Quality Inn & Suites & Conf Cntr)
Phone Number:
Location: United States > Virginia > Hampton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Clarion Inn & Suites by Hampton Convention Center 3*
Number of rooms: 126
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Also Known As:
Best Western Coliseum Hotel Hampton
Best Western Coliseum Inn And Suites
Best Western Hampton
Clarion Hampton

23 photos of this hotel

Management photos: Courtesy of the property manager

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