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All 26 Hampton hotels

Clarion Inn & Suites by Hampton Convention Center

3.0 of 5 Hotel   |   1809 W Mercury Blvd, Building A, Hampton, VA 23666 (Formerly Quality Inn & Suites & Conf Cntr)
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Ranked #19 of 26 hotels in Hampton
  • Overview
  • Reviews (10)
  • Photos (23)
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10 people have reviewed this hotel

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Any
English first
Owasso, Oklahoma
1 review
2 of 5 stars Reviewed 3 weeks ago

Good location, but the entire facility was dirty. There were crushed M&Ms and dead bugs in the elevator the entire 4 days I was there. In the bathroom there was grime and hair in every corner. An armchair in the room was dirty and torn. The bed seemed to be clean, but the sheets were very thin. Hooters was right... More

Was this review helpful? Yes
Akron, Ohio
2 reviews
4 of 5 stars Reviewed 3 weeks ago

The hotel was clean. The breakfast was a plus, everything was hot and fresh. The desk staff was pleasant. Only real complaint was that the pool was closed. Inquired about the pool when we checked in and was assured we could use it and towels would be available. When we went to use pool at 1:30pm it was closed and... More

Was this review helpful? Yes
Danbury, Connecticut
1 review
1 of 5 stars Reviewed July 4, 2014

I had read all the bad reviews on this place prior to the trip. This was my first bad experience with a pre-paid room. I called ahead of time and was surprisingly assured by a pleasant young lady that I would have a non-smoking room. Upon arrival, I had to complain about the smokey room being offered. "Almighty Jay" took... More

Was this review helpful? Yes
Hotel1809Mercury, Guest Relations Manager at Clarion Inn & Suites by Hampton Convention Center, responded to this review

Hello Moskey, Thank you for leaving a review about your recent stay with us. I would like to apologize for the inconvenience you encountered during your stay. Clarion Inn & Suites, is a 100% non-smoking facility and guests are informed of this when they check into our hotel. However, there will be the inconsiderate few that ignore the policy and... More

Elizabeth City, North Carolina
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 17, 2014

My wife and I stayed here Saturday night June 7. I was greeted with a most helpful desk clerk and also received excellent service at the checkout. The staff who managed the "hot continental breakfast" were most courteous. The business Center was not open and does not have a printer but the staff printed something I needed from my Zip... More

Was this review helpful? Yes
Hotel1809Mercury, Guest Relations Manager at Clarion Inn & Suites by Hampton Convention Center, responded to this review

Good morning! Thank you so much Myron for reviewing us on TripAdvisor! I appreciate your feedback and we're always glad to be of service. We are working on those improvements as we speak. Hopefully, we will see changes in the near future. It was great having you stay with us and it was a pleasure to meet you. Have a... More

Contributor
14 reviews 14 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 14, 2014

Stayed here 4 nights. I felt something biting me and found two ticks on me. Room overlooking pool on 240's side is very dark.No light comes in from pool area. Breakfast was a plus as well as location.

Was this review helpful? Yes
Hotel1809Mercury, Guest Relations Manager at Clarion Inn & Suites by Hampton Convention Center, responded to this review

Dear Trotter1300, Thank you for writing a review about your stay with us. I want to apologize if you encountered any issues while staying with us. We advise all of our guests to inform our staff immediately of any questions, concerns, or issues so we can address the situation as quickly and effectively as possible. Your review has been shared... More

Fredericksburg, Virginia
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed May 26, 2014

I waited for almost 10 minutes to check in because only two gentleman working front desk. In those 10 minutes two people came back down saying their keys did not work. Well my key stopped working when I came back in for the night. The door hatch would hit every time you would open the door and actually had to... More

Was this review helpful? Yes 2
Hotel1809Mercury, Sales & Guest Services Manager at Clarion Inn & Suites by Hampton Convention Center, responded to this review

Dear Jane R, I would like to apologize for any inconvenience you may have encountered while staying with Clarion Inn & Suites. Our check-in process should take between 3-5 minutes depending on the situation. However, there will be rare occasions where a check-in can take longer than expected due to a variety of reasons such as a guest being under... More

Garden City Georgia
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed May 20, 2014

Everything was good up to when I found a tick on the back of my leg. Manager said there was not anything he could do. If you stay here, bring some tick, and flea killer to spray in the room.. also, the television is out of date, BIG BACK, so the he channels look terrible.. leg on my couch is... More

Was this review helpful? Yes 1
Hotel1809Mercury, Front Office Manager at Clarion Inn & Suites by Hampton Convention Center, responded to this review

Dear HotelPicPolice, Thank you for taking the time to submit your review regarding your recent stay with us. I would like to apologize for failing to meet your expectations. Our hotel has not had any problems with ticks, it is possible the tick may have come from outside of the hotel. Our hotel is treated by Orkin on a regular... More

Richmond, Virginia
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 6, 2014

I have to agree with the below review. We stayed here without reading the reviews.The biggest complaints that I had with the room was the cheesy decor, big bumpy old age television, pathetic furniture and the smokey stench like someone was smoking in the room. The beds were also extremely hard to sleep on. I walk into the bathroom, shut... More

Was this review helpful? Yes 2
Hotel1809Mercury, Front Office Manager at Clarion Inn & Suites by Hampton Convention Center, responded to this review

Thank you Brenda W for taking the time to review our property. On behalf of our entire staff, I would like to sincerely apologize that we failed to meet your expectations. Your review will definitely help in addressing the areas that need improvement. Thank you again Brenda W, have a wonderful day! More

Warrenton, Virginia
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 5, 2014

Where do I start? The hotel is old and run down on the outside and inside. I chose the hotel because they were NOT on bedbugregistry.com They first tried to put me by the elevator. I inspected the room for bedbugs, and found no evidence, but did not want to hear the elevator all night. Asked for another room. Key... More

Was this review helpful? Yes 2
Hotel1809Mercury, Front Office Manager at Clarion Inn & Suites by Hampton Convention Center, responded to this review

Thank you Kathi E for sharing your review. I would like to apologize for the incidents you encountered during your brief visit. I'm glad to hear that our staff was able to help you. I appreciate you giving the time to submit your honest feedback with us. More

Vallejo, California
1 review
2 of 5 stars Reviewed March 23, 2014 via mobile

First off the dining hall is beautiful but that does not make up for the rooms completely outdated doors hardly work I had to try multiple time just to unlock it then the lock on the inside had a screw missing and was just hanging off of the door I also witnessed the GM screaming at an employee in plain... More

Was this review helpful? Yes
Hotel1809Mercury, Sales & Guest Services Manager at Clarion Inn & Suites by Hampton Convention Center, responded to this review

Dear USNBreeden, Thank you for taking the time to share your feedback with us. On behalf of Clarion Inn, I want to apologize that you had an unpleasant stay. There will be instances where keycards will be damaged due to be next to magnets that are in cell phones and car keys or by static electricity which causes the key... More

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Additional Information about Clarion Inn & Suites by Hampton Convention Center

Address: 1809 W Mercury Blvd, Building A, Hampton, VA 23666 (Formerly Quality Inn & Suites & Conf Cntr)
Phone Number:
Location: United States > Virginia > Hampton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Clarion Inn & Suites by Hampton Convention Center 3*
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Also Known As:
Best Western Coliseum Inn And Suites
Best Western Coliseum Hotel Hampton
Best Western Hampton
Clarion Hampton

23 photos of this hotel

Management photos: Courtesy of the property manager

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Pool/beach area (2)
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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
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Hotel Class
Official Description (provided by the hotel)
The Clarion Inn & Suites is 100% non-smoking. We are a pet friendly hotel that allows 2 pets per room at an additional fee. The pet weight limit per room is 50 pounds, collectively. Our organization does charge all guests' valid credit/debit card for incidentals at check-in in addition to the room charges, please call hotel for specifics. Guest must be 21 years old or older to reserve a room and to check-in. We offer a hot complimentary breakfast to our registered guests, complimentary Wi-Fi, fitness center, and indoor heated pool. We do not allow parties in our sleeping rooms or indoor pool. Our check begins at 3:00 PM and our check-out ends at 11:00 AM. When Hampton, VA is experiencing high traffic due to concerts, conventions, or other major events we will be issuing only two parking passes per registered room, it is the responsibility of the guest to secure the parking pass; no additional passes will be issued. The Clarion Inn & Suites is easily located right off Interstate 64 directly across from the new Peninsula Town Center with walking access. With over 80 different shops and restaurants in an outdoor Town Mall setting, as well as the Hampton Roads Convention Center, Hampton Coliseum, and the Boo Williams Sports Plex we are located in the Heart of Hampton Roads. We're only 20 minutes from Williamsburg and 30 minutes to the Resort Oceanfront. And plenty of local attractions near us all within walking distance. Come stay with us - we will enjoy having you here. ... more   less 
Number of rooms
126

Questions & Answers

Questions? Get answers from Clarion Inn & Suites by Hampton Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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