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Shenandoah Crossing

Certificate of Excellence
2.5 of 5
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174 Horseshoe Circle, Gordonsville, VA 22942
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Shenandoah Crossing
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Ranked #1 of 1 Hotels in Gordonsville
Certificate of Excellence
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314 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
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Level Contributor
4 reviews
5 of 5 stars Reviewed yesterday NEW

Hello, we have stayed here many times, from the old lodge that has now been remodeled, stayed in cabin and Yurt. We have always had good facilities to stay in. The problem seems to be that they need someone to make sure that all the rooms/cabins/yurts are ready for each arriving family by their check in time. Just since they... More 

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Avon, Ohio
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Stayed in 2BR cabin and it was filthy. Years worth of dust on headboard behind mattress. Cobwebs everywhere inside cabin. Stains all over living room carpet. Refrigerator leaked (possibly ice maker since we never had over an inch of ice the entire week). TV reception terrible. Only 4 channels came in clear - rest were terribly snowy. According to maintenance,... More 

Was this review helpful? Yes 1
Lexington, Illinois
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Communication between all sources of information is terrible! Nothing is consistent between the front desk, management, workers, website and even the papers they give you at check-in in regards to days and times the pool and restaurants are open. This becomes extremely frustrating for families vacationing because time is extremely precious when you only have 5 days away from work.... More 

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Ruckersville, Virginia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago

We arrived on July 17th between 3:30 - 3:45 (Check-in is at 4!). We were celebrating 2 birthdays! I waited forever in line just to get checked in. I finally get to the desk and everything is going great. We are getting a lake front cabin! The lady tells me that she will release the keys to me, just wait... More 

Was this review helpful? Yes 6
BluegreenCares, Manager at Shenandoah Crossing, responded to this review

Hello Tshiff, Thank you for taking the time to review your stay at Shenandoah Crossing Resort. We apologize for your experience at check-in and any inconvenience this may have caused. This is not what you should expect from a Bluegreen Vacations property. We would like the opportunity to follow up with you at your convenience. Please contact us at info@bluegreenvacations.com.... More 

common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Warning -- this is a timeshare, and they will badger you to take a tour. Nice new lodge, but cabins look nothing like what's pictured on web. We asked for a renovated cabin, and were told we received one, but instead got a musty cabin with yucky bathroom. It may have been renovated -- but in 1988. Bathroom floor was... More 

Was this review helpful? Yes 2
BluegreenCares, Manager at Shenandoah Crossing, responded to this review

Hello SWPrice2, Thank you for staying at Shenandoah Crossing Resort. We are happy you found our lodge nice and that you enjoyed our recreation amenities and activities. However, we regret to learn where your experience fell short. We strive to provide all guests with exceptional accommodations and customer service. We would like to follow up with you regarding your particular... More 

Washington DC, District of Columbia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

To be fair, this place is not horrible but they lose points for misrepresenting themselves on the booking site.I wavered between giving them "poor" or "average" but I decided based on the whole experience. So here it is: We booked what we thought was a cabin, but when we arrived, we were told that we were in a lodge room.... More 

Was this review helpful? Yes 3
BluegreenCares, Manager at Shenandoah Crossing, responded to this review

Hello Qtkira, Thank you for reviewing your stay at Shenandoah Crossing Resort. We are happy you were pleased with our staff, on-site cuisine and activities. We regret to learn the accommodations you received did not meet your expectations. We appreciate you bringing this to our attention and will be working with the team to prevent further confusion. The feedback you... More 

Mechanicsville, Virginia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Our trip was for three nights. There were five people with two of those being teenagers. Plenty of activities at the resort for the teens; horseback riding, volleyball, put put. bb court and farm animals for young and old! (some free, some not) We tried the paddle boats and pontoon boat ride at the lake. Personnel at the lake were... More 

Was this review helpful? Yes 4
BluegreenCares, Manager at Shenandoah Crossing, responded to this review

Hello Betty B, Thank you for staying at Shenandoah Crossing. We are happy you found our resort packed with activities to keep your entire party entertained. It sounds like you had a great time exploring the surrounding area. We appreciate your compliments about our accommodations, amenities and staff. We hope you will consider another visit soon! More 

Illinois
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The grounds appear to be very pleasant. However, there are many bugs to be worked out before they provide a good experience for guests. The room that we booked was advertised to have a refrigerator and microwave. When we arrived with a cooler full of food, we found no fridge, no microwave. Not happy about paying for something we did... More 

Was this review helpful? Yes
BluegreenCares, Manager at Shenandoah Crossing, responded to this review

Hello momfitz, Thank you for staying at Shenandoah Crossing. We are happy you were pleased with our resort grounds and staff. However, we regret to learn where your experience fell short. We would like to learn more about your particular concerns. Please contact us once more at info@bluegreenvacations.com. Thank you. More 

Kingsport, Tennessee
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed in a Yurt, was a very interesting new experience . Clean & everything needed in place. Was very nice to have a wrap around deck that had tables & outside sink area available. It rained while we were there & the sound put you to sleep. Pool area very nice. They have a lot of onsite activities for... More 

Was this review helpful? Yes 3
BluegreenCares, Manager at Shenandoah Crossing, responded to this review

Hello bbvmac, Thank you for staying at Shenandoah Crossing. We are happy you found our Yurt accommodations an interesting new experience. We are glad our accommodations were clean and that the pool area was nice. We are pleased our on-site activities kept your family well-entertained. We hope to welcome you back soon! More 

Hyattsville, Maryland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

A GREAT EXPERIENCE FOR 12 YEARS. I have been with bluegreen for 12 years and Shenandoah crossing is one of our family favorite places to go. Always friendly staff our requested was always honored as quickly as humanly possible. It's a shame that your sense of entitlement prevent you from having mercy on people. Maybe you should not come and... More 

Was this review helpful? Yes 1
BluegreenCares, Manager at Shenandoah Crossing, responded to this review

Hello ChadFabi, As a Bluegreen owner we greatly appreciate your generous feedback regarding your experiences at Shenandoah Crossing. We look forward to welcoming you back for many more great visits! More 

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