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Candlewood Suites Glen Allen

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10609 Telegraph Rd, Glen Allen, VA 23060
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Candlewood Suites Glen Allen
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Ranked #14 of 22 Hotels in Glen Allen
A recent review
3 of 5 stars reviewed 1 week ago
Nike C New York, New York, United States
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39 reviews from our community

Traveler rating
    11
    14
    6
    5
    3
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7
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11
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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New York, New York, United States
Senior Contributor
47 reviews 47 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 1 week ago

On my way from Florida back home in NYC, I arrived quite late with my dog. I picked this hotel because it supposedly is pet friendly. The gentleman at the desk wasn't very friendly at all. Maybe the rain had affected his mood, I don't know. I frequently stay at the Holiday Inn and am a Rewards Club member. I... More 

Was this review helpful? Yes
Roanoke, Virginia
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Whenever I am in the area this is where I stay the rooms and kitchen are up to date, clean and comfortable. I like having a room where I can open a window and get a cool breeze at night rather using the AC. The staff are always hospitable and accommodating they are always willing to help. The price is... More 

Was this review helpful? Yes
Joseph S, Director of Sales at Candlewood Suites Glen Allen, responded to this review

Dear Valued Guest, Our entire staff would like to thank you for taking the time to write a review and tell the world how wonderful your stay at our location was! We tsrive to make every guest's stay with us at much like home as possible, and it great hearing that we have been able to accomplish that goal! We... More 

Saint Simons Island, Georgia, Usa
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

You can not beat price. Great location close to interstates and plenty of services nearby. The room was more than adequate. Customer service is excellent. I would of given five stars, but smokers are allowed to smoke at front entrance.

Was this review helpful? Yes
Joseph S, Director of Sales at Candlewood Suites Glen Allen, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. We apologize that the smoking near our front entrance was a problem, and will move the smoking post in hopes that we can make all of our... More 

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 21, 2015

Had to visit Richmond for a work project. This hotel was perfect for what I needed. It was close to the interstate, had a stove and fridge so I didn't have to eat out every night. Their laundry machines were free to use. The staff was always helpful, especially Mike.

Was this review helpful? Yes 1
Joseph S, Director of Sales at Candlewood Suites Glen Allen, responded to this review

Valued Guest, Thank you for your kind review. We are extremely happy that you had enjoyed your stay at our Candlewood Suites. We look forward to having you as a guest here again in the near future! Joseph Sandy Director of Sales More 

WILLIAMSBURG
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 15, 2015

Great value for the rooms. Staff is extremely friendly and helpful. I travel a lot for work and this was the first hotel I'd stayed in for awhile that I was able to get a full night's sleep. Recent upgrades to the rooms as well. I also loved that I was able to actually open the windows to let a... More 

Was this review helpful? Yes 1
GMMP2015, Manager at Candlewood Suites Glen Allen, responded to this review

Dear Dan Clark, Thank you for taking the time to review our hotel. We are glad that you had a great stay and you liked our staff. We love the feedback that we get from our guests, so we can make it even better experience for all our future guests. Thank you once again and looking forward to your next... More 

Amersham, United Kingdom
Top Contributor
71 reviews 71 reviews
45 hotel reviews
55 helpful votes 55 helpful votes
2 of 5 stars Reviewed December 9, 2014

We chose this hotel because it was a very convenient place to stop for a night close to I-15. The staff were very friendly and welcoming, but the hotel is tired and badly in need of a refit. The armchair in the room was burst with the stuffing oozing out and the shower rail was parting company with the wall.... More 

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IHGCare, Guest Relations Manager at Candlewood Suites Glen Allen, responded to this review

Dear Hairyscot1314, Your taking some time out of your busy day is much appreciated. Thank you for the generous four star rating you have given the quality of service you have had during your stay and I am also glad to see that our hotel's location was convenient for your needs. On the contrary, It is regretful that you found... More 

Burlington, North Carolina
Senior Contributor
45 reviews 45 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 6, 2014

My husband was staying there for work and me and the kids went up and spent the weekend. The people that work there are very nice, the room was comfortable. They have a laundry room that you can use for free..

Was this review helpful? Yes
ManagementTeamGM, Manager at Candlewood Suites Glen Allen, responded to this review

Dear Cassie, Thank you for telling us about your visit with us. We are so glad that you and your husband, and kids stayed with us. We are so glad you enjoyed what the hotel has to offer. Thank you for staying with us. We hope that you will choose us again in the future. Sincerely, Candlewood Suites Glen Allen More 

North Carolina
Contributor
11 reviews 11 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 16, 2014

Fisrt arrived, hotel was in midst of rekeying all the rooms. Ours was completed in about 15 minutes after we checked in to the room. Staff was very friendly and helpful. Hotel was clean and would stay here again.

Was this review helpful? Yes
ManagementTeamGM, Manager at Candlewood Suites Glen Allen, responded to this review

Dear Humphrey, Thank you for telling us about your visit with us. We really appreciate your feedback. We are truly sorry for the delay in the check in process. Thank you for baring with us during the rekeying process. Thank you for staying with us. We hope that you will come see us again in the future. Sincerely, Candlewood Suites... More 

Top Contributor
73 reviews 73 reviews
29 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed June 29, 2014 via mobile

Had another stay at this location, I have to say they are dping a great job keeping the facilities clean by cleaning carpets all through out the hotel. They also were removing and cleaning the ac condensers. I enjoy chillin and talking with the front desk personnel, friendly and helpful. Keep up the good work. Not to shabby!

Was this review helpful? Yes
ManagementTeamGM, Manager at Candlewood Suites Glen Allen, responded to this review

Dear Jimhandy, Thank you for telling us about your stay with us. We really appreciate our business travelers. Thank you for choosing us for your business needs. We hope that you will choose us again in the future. Sincerely, Candlewood Suites Glen Allen More 

Richmond, Virginia
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 17, 2014

I spent 6 weeks here with my special needs child. My room was spacious, clean and I had all the comforts of home. There is a laundry room and exercise room. I stayed on the second floor it was quiet and so peaceful. It is a pet friendly hotel but I only saw two dogs my entire stay. The manager... More 

Was this review helpful? Yes
ManagementTeamGM, Manager at Candlewood Suites Glen Allen, responded to this review

Dear Gladeiola1, Thank you for telling us about your visit with us. Thank you for telling us about your extended stay. We are so glad that we could accommodate you and your child. We strive to provide a great place for everyone to stay. Thank you so much for your review. We hope that you will consider us again in... More 

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