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All 22 Glen Allen hotels

Hilton Garden Inn Richmond Innsbrook

3.0 of 5 Hotel   |   4050 Cox Road, Glen Allen, VA 23060
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78%
Ranked #6 of 22 Hotels in Glen Allen
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed yesterday
Steven G Joplin, United States
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217 reviews from our community

Traveler rating
    102
    64
    32
    13
    6
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64
38
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84
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Joplin, United States
1 review
3 of 5 stars Reviewed yesterday NEW

What I liked: Hotel and staff were good. Clean, quiet. What I didn't like: hotel took $50 out of my bank account without my knowledge. When I found out, I called them, and was told it was for amenities (which I didn't use), and would be returned to my account 3-10 days from my check out date. It is now... More

Review collected in partnership with Hilton Garden Inn

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Charlottesville, United States
1 review
2 of 5 stars Reviewed 1 week ago

Noisy AC window unit, loosed and bent lock plate on door, loose handle on furniture, loose toilet set, mistaken wake up call at 2am wrecked our night of sleep, we usually expect better of Hilton. The rest of the hotel may be fine as far as we know but we had a bad experience.

Review collected in partnership with Hilton Garden Inn

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Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

Victor, I appreciate your feedback but do want to apologize for such a poor stay. It is our job to create the best stay possible for all of our guest on the service side as well as the property appearance and we fell short of that for your stay. With that said I appreciate you bringing this to our attention... More

Plattsburgh, New York
Top Contributor
57 reviews 57 reviews
22 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed for one night in room 624. If you aren't happy in this hotel you probably won't be happy anywhere. Very nicely appointed room with all the amenities. Bed was perfect. Only downside of all of the renovated Hilton Garden Inns is no bathroom fan and the drapes do not close all the way. If you are Bothered by lights... More

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Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

Jeannie, I am so glad you enjoyed your stay and we appreciate the kind words. We work hard at hiring good people and training them to take care of our guest so hearing the praise is really appreciated. We look forward to seeing you again soon. More

raleigh, United States
1 review
2 of 5 stars Reviewed 1 week ago

The room was overbooked. The front desk lady was very unprofessional. She at first tried to put us in a king smoking bedroom (knowing that we had asked for a double queen non smoking) and then in a room which was already occupied. I was travelling with my wife and a 2 year old son and it was a horrible... More

Review collected in partnership with Hilton Garden Inn

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Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

Mr. Kunjal, I am so sorry that you had such a bad experience with our hotel and not being granted the right bed type. It is unacceptable and I appreciate you bringing this to our attention so we can address your concerns. I have reached out to you via the phone number on profile and I look forward to speaking... More

Newcastle
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

While I was travelling to Richmond from Seattle regularly, I was happy to have a place to stay where I felt like home. I could always count on Diana to greet me each morning and ensure my breakfast was just right. As a female travelling alone, I was glad to have Diana to visit with. I enjoyed having friendly faces... More

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Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

Jannette, Thank you so much for the kind words and I am so glad you could call the Hilton Garden Inn Richmond Innsbrook your home away from home. It's even nicer to hear you say such nice things about our employees and to remember their names. We look forward to welcoming you home again soon. More

Virginia, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

hard beds, cold jacuzzi,Expensive breakfast not worth the price paid at all for everything.Very disappointing.it wont let me post unless I have 200 characters. I do travel and stay in hotels often this was a gotcha feeling hotel.

Review collected in partnership with Hilton Garden Inn

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Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

Barbara, I am so sorry you had such a poor stay at our hotel. We strive to meet every guest needs and I am sorry we fell short with your stay. For future stays at Hilton Garden Inns please remember that the beds do have a dial on the side to adjust how firm or soft the bed will be.... More

Southwest
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

It's a little drive to campus but the pleasant location and excellent staff make this our go-to hotel in the Richmond area. Wendy at the front desk and also Nick are professional, truly courteous, and helpful. The housekeeping gentleman, whose name I don't recall, is reliable and knowledgable. The place is clean, the rooms are nice. There's simply no nonsense... More

Was this review helpful? Yes 1
Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

Patricia, Thank you so much for taking the time to write about your stay. We truly appreciate the feedback and especially love hearing our associates referred to by name. Your acknowledgement will also put them in the running for a few monthly and quarterly awards. Thank you again for your time and most importantly thank you for the business. More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

The staff were very friendly, the fitness center has nice equipment, and is clean. The pool was very nice, hot hot tub and cool pool. Room was excellent, clean and very comfortable. As usual the quality of a Hilton owned facility.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

Cassandra, Thank you so much for the nice review. We are glad you found the property to your liking and loo forward to seeing again during your next stay at the Hilton Garden Inn Richmond Innsbrook. More

Baltimore, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This was an easy stay and quiet even with multiple parties hosted during our stay. Staff is gracious, welcoming, and helpful at every turn. Location was perfect for Glen Allen and easy on and off for highway travel.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

Robert, Thank you so much for the nice comments especially about the staff. We pride ourselves on taking care of the guest and I am glad you saw that. Look forward to seeing you again soon. More

Aliquippa, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

The location makes this place. You never need a car. Enough resturants within walking distance to try a different pub or resturant every night. The hotel also has its own food service and bar, but who cares when you can walk 100 yards and have your choice of several different places?

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

Brian, Thank you for taking the time to write a review. We are glad you enjoy your stay and please let me know next time your in town, would love to show you why a lot of guest decide to eat at the bar and room service. More

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Additional Information about Hilton Garden Inn Richmond Innsbrook

Address: 4050 Cox Road, Glen Allen, VA 23060
Phone Number:
Location: United States > Virginia > Glen Allen
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Richmond Innsbrook 3*
Number of rooms: 155
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Also Known As:
Hilton Garden Inn Richmond Innsbrook Hotel Glen Allen
Hilton Glen Allen
Hilton Garden Inn Glen Allen
Glen Allen Hilton

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