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Hilton Garden Inn Richmond Innsbrook

3.0 of 5 4050 Cox Road, Glen Allen, VA 23060
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Certificate of Excellence 2014
Hilton Garden Inn Richmond Innsbrook
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Hilton Garden Inn Richmond Innsbrook
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240 reviews from our community

Traveler rating
    109
    74
    34
    15
    8
See reviews for
72
42
13
92
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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Kingsville, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

Great hotel. The restaurant service was great. The rooms are spacious and the bed was very comfortable. The entire hotel staff gave great service. Lots of restaurants and shopping in this area. I highly recommend.

Review collected in partnership with Hilton Garden Inn

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Top Contributor
57 reviews 57 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I was pleasantly surprised at the pricing for this hotel. It's within two miles of the Short Pump Center with tons of shopping, restaurants, etc. Likewise, it's at the start of Broad Street which carries you directly into Richmond with all the sights. I've found Hilton Garden Inns to be of great value. You receive a Hilton feel/experience for a... More 

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Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

OBXFan, We are excited that you enjoyed your stay and thank you for pointing out how great the location is for business and pleasure. I personally think this area is the place to be with the Innsbrook business park and all the shops and restaurants in the area of Short Pump. I also do not disagree in regards to the... More 

Collinsville, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

The heater was a bit noisy. The bar was a bit lacking but it was ok. It only had one tv and it was not even on sports. The chair in the room was not comfortable. But I thought it was a nice place. OK, I am adding this line to get to 200 characters for the review.

Review collected in partnership with Hilton Garden Inn

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Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

Sto B Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Richmond Innsbrook to your liking. We also appreciate you extra feed back about the heater, bar, and chair in the room. A couple of these items can be immediately addressed (tv & heater) and I will be... More 

Reisterstown, Maryland
Top Contributor
88 reviews 88 reviews
23 hotel reviews
64 helpful votes 64 helpful votes
2 of 5 stars Reviewed 1 week ago

We were quite satisfied with our stay in this hotel but the last few moments spoiled the whole impression. We asked for a late check out and were conformed to stay until 2pm. The reason we asked for it was to leave our food purchases in the fridge as long as possible before we hit the road. When we came... More 

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Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

M1510KZmichaelw, I am glad we were able to speak again via another email to rectify your needs. It is the HGI promise to do whatever it takes to ensure you are satisfied and we are glad you will consider staying with us in the future. You Can Count On Us. Guaranteed. More 

Berkeley Springs, West Virginia
Contributor
14 reviews 14 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

If accommodations are needed in this area, this is a great place to stay. Hotel is very nice and the location of it is excellent. Good restaurants and amenities are close by. Road access to area is good, just off interstate I-64, on Broad Street Road, a major thoroughfare in Richmond, VA.

Review collected in partnership with Hilton Garden Inn

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Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

Davidtw41, Thank you so much for your review and we are glad you found the hotel location and services to meet your needs. We appreciate your business and look forward to seeing you again soon. More 

Charleston, South Carolina
Contributor
13 reviews 13 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Moved from Richmond a year ago, back to spend NYE with friends. Found this on AAA site for good price,but was leery after reading a few reviews. However, it was only one night so decided to give it try. Boy, are we glad we did. The staff was phenomenal-- each and every one we came in contact with!! Room was... More 

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Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

Jackie, Thank you so much for the nice review and we are glad you considered us for your New Years Eve getaway. We have really been focus on our staff service skills and it is always nice to hear when that is noticed by our guest. We look forward to your return visit in the future. More 

Baltimore, Maryland
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

This was my third time staying at this hotel since August, and each time has been wonderful. I love the location and proximity of a multitude of dining and shopping choices. The staff is always very pleasant and efficient. The rooms have all been clean and comfortable.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

Kim, Thank you so much for your repeat business and we are so glad you have enjoyed your stays. With the shopping and restaurants just out the back door it does make for a nice getaway. More 

2 reviews
5 of 5 stars Reviewed 4 weeks ago

I highly recommend this property. Not sure how new it is but it looks perfect. Rooms seem big, well appointed & the staff very friendly. Our requests were all met & we enjoyed our 3 night stay. As seniors we appreciated the good rates.

Review collected in partnership with Hilton Garden Inn

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Southern Shores, North Carolina
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 18, 2014

It is time to update this hotel....wallpaper peeling off the bathroom wall, insufficient toiletries in the bathroom. Trash was on the floor in the hallway for two days and never vacuumed, won't be going back. Hampton Inn across the street is much nicer but they were booked .

Was this review helpful? Yes
Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

39Ilene. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience, however If you have a minute to reach out to me at the hotel I would love to speak further. At Hilton Garden Inn, we promise to do whatever... More 

1 review
4 of 5 stars Reviewed December 11, 2014

best thing about hotel is friendly staff, hotel is clean but starting to look like it needs some upgrades. Breakfast is a nice perk, food is good and cook to order is nice. Some of the rooms have noisy air conditioners but many don't have that issue.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

M1510KZmichaelw, Thank you so much for your review and comments about the staff. We have been working hard to have engaging associates and nothing makes us happier then when our guest notice it. We do need a little update on the rooms and will hopefully be able to announce some renovations that are coming in the coming months but right... More 

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Additional Information about Hilton Garden Inn Richmond Innsbrook

Address: 4050 Cox Road, Glen Allen, VA 23060
Phone Number:
Location: United States > Virginia > Glen Allen
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Richmond Innsbrook 3*
Number of rooms: 155
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Also Known As:
Hilton Garden Inn Richmond Innsbrook Hotel Glen Allen
Hilton Glen Allen
Hilton Garden Inn Glen Allen
Glen Allen Hilton
Hotel Style:
#1 Best Value Hotel in Glen Allen
#5 Family Hotel in Glen Allen
#7 Business Hotel in Glen Allen

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