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Hilton Garden Inn Richmond Innsbrook

3.0 of 5 4050 Cox Road, Glen Allen, VA 23060
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Certificate of Excellence 2014
Hilton Garden Inn Richmond Innsbrook
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Hilton Garden Inn Richmond Innsbrook
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253 reviews from our community

Traveler rating
    114
    80
    36
    15
    8
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76
47
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96
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 of 5 stars NEW

The hotel was nice. In the lobby complimentary wine and lemon water. The front desk staff was very nice and answered all my questions. They had an heated indoor pool, but it was cold. The hot tub was very small. The room was nice and the beds were clean. The only problem that we had were the sheets. The sheets... More 

Was this review helpful? Yes
Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

Holly H, Thank you so much for your feedback and I am so sorry you had such a poor nights sleep because of the sheets. We did purchase a lot of new linen recently and I am not sure if this caused the issues or if it was a reaction to the detergent. When our sheets come in new sometimes... More 

Scranton, United States
1 review
4 of 5 stars Reviewed 1 week ago

I would recommend this hotel for its cleanliness, and helpful staff. However, smokers are not encouraged as this is a NO SMOKING building. Outside ashtray, if inclement weather, leaves lots to be desired.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

Eva J, Thank you for the business and I am glad you found the property clean and comfortable. As for the smoking we did convert the hotel to non smoking but we will be going through renovation in the near future and are looking for an area better suited for our guest that need a clean covered area to smoke.... More 

Poquoson, United States
1 review
4 of 5 stars Reviewed 1 week ago

It was a 1 night stay so I can say the Room/Bathroom were very clean, Beds & Spreads were nice & comfy. Loved the Bar Tender's awesome personality - it was nice being able to have a cocktail after dinner/before bed. All employees we encountered were very pleasant!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

Wesley D, We are so glad you enjoyed your Valentines holiday with us. Thank you for the business and please come back and enjoy the bar another night. More 

Suffolk, United States
1 review
5 of 5 stars Reviewed 1 week ago

The price was very economical compared to other hotels of the same quality. I am very critical of hotel cleanliness and I was very satisfied well our room was cleaned. The location was close to both restaurants and the Short Pump mall.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

Tracy G Thank you for the business and we are glad you enjoyed your stay and the surrounding area. We look forward to seeing you again and thank you for the kind words. More 

Easton, United States
1 review
5 of 5 stars Reviewed 1 week ago

Friendly staff, efficient check-in, and clean room! What more can you ask for? Staff was prepared for any situation on a very windy and cold night. Lots of restaurants and entertainment within walking distance.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Carter M, Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

Mark P, I am glad you had such a wonderful stay and we look forward to seeing you again soon. More 

LancasterPA, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

This hotel has the check-in process down-pat...as do most all HGIs. This very friendly staff goes above & beyond. Diamond Member parking lot out front gets abused by neighboring hotel. Great breakfast & restaurant staff isnt pushy like some other HGIs are.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

Paul, We are so glad you enjoyed your stay and appreciate your mention of the check in process. We work extremely hard on this and it nice that our customer appreciate it. Thanks also for the comments on the parking. I will watch this over the next week or so and make sure it is addressed with our neighbor. More 

Suffolk, Virginia, USA
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We were travelling through Richmond to the western part of the state. After a delayed start to our trip, we decided it would be best to stop half-way and stay over. We got the 2 queen beds room. It was spacious. We had plenty of room to set up a pack and play for our toddler, and plenty of room... More 

Was this review helpful? Yes
Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

AE_plus3, We appreciate your last minute stay and I am so glad that our manager was able to address your concerns with the room. That being said these issues should not have been present in your room and I appreciate you bringing them to our attention. I have already visited this room and replaced the closet doors and repaired the... More 

Ocala, United States
2 reviews
5 of 5 stars Reviewed 3 weeks ago

The Hilton Garden Inn was clean, comfortable, friendly, great location. This was our first stay in a Hilton Garden Inn and we look forward to staying at other Hilton Garden Inn's in the future. It was a very pleasant surprise.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

Wesley D We are glad the HGI product was a pleasant surprise. Do not be a stranger and make sure you sign up for the HHonors benefits as you stay at more of the HGI hotels. More 

Salisbury, Md, United States
2 reviews
4 of 5 stars Reviewed 3 weeks ago

convenient location to restaurants, shopping and business park. Easy access to hotel from interstate. Staff very helpful and accommodations clean and quiet. Fitness and pool area were clean and towels and water were available. This was a business trip and with other hotels close by which I have stayed in but this Hilton Garden was way superior.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

Mr. Bill F, Location, Location, Location...This goes a long was but we are glad you found the hotel clean and the staff very helpful. Thank you for your review. More 

Jersey City, New Jersey
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel was a great stay. The lobby is beautiful, the rooms are very nice and clean, the beds are comfortable and it had a great view. The price of the room was wonderful. There are a lot of places to eat and shop right near the hotel.

Was this review helpful? Yes
Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

Ms. Cynthia D, We are so glad to hear you enjoyed the hotel its amenities and surrounding area. We look forward to welcoming you back. More 

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Additional Information about Hilton Garden Inn Richmond Innsbrook

Address: 4050 Cox Road, Glen Allen, VA 23060
Phone Number:
Location: United States > Virginia > Glen Allen
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Richmond Innsbrook 3*
Number of rooms: 155
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Also Known As:
Hilton Garden Inn Richmond Innsbrook Hotel Glen Allen
Hilton Glen Allen
Hilton Garden Inn Glen Allen
Glen Allen Hilton
Hotel Style:
#5 Family Hotel in Glen Allen
#5 Romantic Hotel in Glen Allen
#7 Business Hotel in Glen Allen

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