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SpringHill Suites Richmond Virginia Center

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9701 Brook Road, Glen Allen, VA 23059
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SpringHill Suites Richmond Virginia Center
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SpringHill Suites Richmond Virginia Center
SpringHill Suites Richmond Virginia Center
SpringHill Suites Richmond Virginia Center
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166 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Atlanta, Georgia
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

I have stayed in many nice Springhill Suites over the years. This is not one of them. I tried to check in, the first room's AC was blowing lukewarm air. I tried another room, the AC was displaying an error code and would not turn on. Calling this place a suite hotel is not correct. To me, a suite is... More 

Was this review helpful? Yes
Randy G, General Manager at SpringHill Suites Richmond Virginia Center, responded to this review

thepip6, Thank you for taking the time to review our hotel. I am sorry you did not enjoy your short stay with us. Virginia has been hit with very humid weather. Sometimes it does take an extra minute to cool down our guest rooms. Some of our AC units are controlled by a thermostat on the wall. This will cause... More 

northern VA
Level Contributor
46 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I love this marriott and location. Right off 95. Quiet rooms - especially top floor. Very quick to get in to Richmond or VCU - this trip passing through but hit Stella's, Virginia Fine Arts Museum and funky shops on Cary street - then 2 minutes between hotel and local movie theater. The superb - again - quiet - outstanding... More 

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Sarasota
Level Contributor
36 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 stars Reviewed 1 week ago

I agree with many of the things others people write in their reviews of this hotel. We were very disappointed in what we got considering what we paid to stay here. The room layout is strange and the bathroom is small by today's standard. The room was not clean. The couch was stained and the floors were dirty. The pool... More 

Was this review helpful? Yes
Randy G, General Manager at SpringHill Suites Richmond Virginia Center, responded to this review

Thank you for taking the time to post your feedback. I do apologize for the issues you encountered at our hotel. Our goal is to be the cleanest friendliest hotel in Richmond. Unfortunately, we did not meet your expectations. I will share your feedback with the management team to ensure future guests do not have the same experience. Safe travels.... More 

Level Contributor
3 reviews
1 of 5 stars Reviewed 1 week ago

We stayed here for four (4) nights for a baseball tournament. All 12 families in our group had issues with their room. Our first room had visible mold on the wall & we asked to be moved. We came home one day from a long day at the ball fields and our door was open. Luckily nothing appeared to be... More 

Was this review helpful? Yes
Randy G, General Manager at SpringHill Suites Richmond Virginia Center, responded to this review

Thank you for taking the time to post your comments. I am disappointed to see that our hotel did not meet your expectations. I will share your feedback with my team so we can make the necessary changes to better service our guests. Safe travels. Randy G General Manager More 

Fountain, Colorado
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago

As a Marriott Rewards member and long-time fan of the franchise, I was surprised and disappointed at the uncomfortable, sagging king sized bed for which I paid $129. This hotel is in desperate need of renovation. I can live with pre 21st century decor and fixtures, but at a minimum the quality of the bed and bedding needs to be... More 

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Randy G, General Manager at SpringHill Suites Richmond Virginia Center, responded to this review

Kathy J Thank you for taking the time to review our hotel and thank you for being a loyal Marriott Rewards Member. I do apologize for the comfort of your bed. Our beds are Sealy Posturepedic Ultra Plush. We do receive a lot of compliments on the comfort of the beds however, the bed in your suite may need to... More 

Huntersville, North Carolina
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Walking in after a 6 hour drive, it feels good to be told welcome back, and this was my first time staying at this SpringHill Suites being platinum elite with Marriott carrys some nice perks but the gentleman at the desk went way past that he was real and his personality showed it. I'm the first to complain and the... More 

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Chestnut Ridge, New York
Level Contributor
49 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed June 23, 2015

I am a tough critic since I see many hotels. Going to SpringHill, you know that it isn't top of the line, but is good quality. It it not usual for me to not have any complaints, but this hotel managed to give me the experience I was expecting. The room and lobby were in very good condition and I... More 

Was this review helpful? Yes
Randy G, General Manager at SpringHill Suites Richmond Virginia Center, responded to this review

NYCJONES13, Thank you for taking the time to post your comments. I am happy to see that you enjoyed your short stay with us. We hope to see you back soon when you return to the Richmond area. Safe travels. Randy G General Manager More 

New York City, New York
2 reviews
1 of 5 stars Reviewed June 20, 2015

I received confirmation for a two night stay. After driving 7 hours and arriving late in the evening they tell me that they have OVER BOOKED and can not honor my reservation, but will send me and my daughter to a Quality Inn instead, free of charge. If i wanted to stay at another hotel, I would not have booked... More 

Was this review helpful? Yes
Randy G, General Manager at SpringHill Suites Richmond Virginia Center, responded to this review

english795, I do apologize for the inconvience you experienced. There are some situations that are unfortinatley out of our control. When our guests extend there stay, this becomes a challenge to try and accomodate our current guests and our future guests checking in. We do value your business and appreciate your Marriott loyalty. Randy G General Manager More 

Arlington, Virginia
Level Contributor
51 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed June 12, 2015

Spent the night of June 6th while in town for a 4pm family wedding. Called a day ahead to confirm that we would be able to get early check-in (requested at booking) and was told to call back the morning of our stay. Called at 8am, and was told that it was first come first served. If that is the... More 

Was this review helpful? Yes
Randy G, General Manager at SpringHill Suites Richmond Virginia Center, responded to this review

Bobaloo071 Thank you for taking the time to review our hotel. We do our best to honor early check-ins. If we are sold out the night before, this request is difficult to honor. We hope to see you back soon! Safe travels. Randy G General Manager More 

Fort Lee, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 9, 2015

This hotel was our first negative experience with Marriott. SpringHill Suites Richmond Virginia Center did not meet our expectations of Marriott. We initially anticipated a 10 night stay here (military family relocation), but mid-stay, we decided to switch to Residence Inn Richmond Northwest/Short Pump (Westerre Pkwy), which is by far a better choice, especially for families needing an extended stay.... More 

Was this review helpful? Yes 1
Randy G, General Manager at SpringHill Suites Richmond Virginia Center, responded to this review

SAB P, Thank you for taking the time to review our hotel. I do sincerely apologize for the issues you had with one of our associates. Unfortunately, that associate did not practice good customer service and is no longer with us. Best of luck to you and your family in the Richmond area. Thank you for your service. Randy G... More 

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