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SpringHill Suites Richmond Virginia Center

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9701 Brook Road, Glen Allen, VA 23059
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SpringHill Suites Richmond Virginia Center
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SpringHill Suites Richmond Virginia Center
SpringHill Suites Richmond Virginia Center
SpringHill Suites Richmond Virginia Center
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143 reviews from our community

Traveler rating
    47
    54
    21
    12
    9
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71
13
3
33
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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New York City, New York
Top Contributor
91 reviews 91 reviews
8 hotel reviews
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We booked this hotel after leaving another hotel next to Kings Dominion. This is 15 minutes away by car but is far and away better in every way. The front desk was able to not only give us a room but they gave us the room we wanted exactly where we wanted it. Every employee greeted us each time they... More 

Was this review helpful? Yes
Randy G, General Manager at SpringHill Suites Richmond Virginia Center, responded to this review

Joe C Thank you for taking the time to review our hotel. I am very pleased to see that you and your family enjoyed our hotel. Our goal is to be the cleanest, friendliest hotel in Richmond. I see that you did experience our clean hotel and our friendly associates. We take great price in our hotel and strive to... More 

Senior Contributor
36 reviews 36 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great stopping point between SC & MA, 5 minutes off of Rte. 95, very close to shops and some -type restaurants. Staff was friendly & courteous. The facility including our room was immaculate upon our arrival. Did not use either, but the pool and fitness room looked nice. As in most hotels, there was noise in the hallway but it... More 

Was this review helpful? Yes
Randy G, General Manager at SpringHill Suites Richmond Virginia Center, responded to this review

Lupinski, Thank you for choosing the SpringHill Suites for your travel needs. I am happy to see that you enjoyed our spacious rooms, friendly staff and our complimentary breakfast. We hope to see you back soon! Safe travels, Randy G General Manager More 

Staten Island, NY
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 4, 2015

Stayed here over the past, storm, weekend, and probably should have stayed another night. The building is immaculate, the pool very inviting, the staff friendly and accomodating. Breakfast was excellent. A bit noisy late, but folks were courteous and quieted down on request.

Was this review helpful? Yes
Randy G, General Manager at SpringHill Suites Richmond Virginia Center, responded to this review

caddiedaddy, Thank you for posting your comments. I am happy to see you enjoyed your stay at our hotel. We look forward to your return when back in the Richmond area. Safe travels. Randy G General Manager More 

raleigh
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 16, 2015

My last two stays at Marriott hotels have been in cold weather and I have had problems getting warm in both hotels. Marriott is introducing new HVAC units across their platform. Walking into the Springhill Suites in Glen Allen, VA (Richmond) and checking in was like walking into a refrigerator. Premonitions came into my mind of my last stay in... More 

Was this review helpful? Yes
Randy G, General Manager at SpringHill Suites Richmond Virginia Center, responded to this review

RaleighChuck, Thank you for taking the time to post your comments. I am disappointed to see that you did not enjoy your stay. We have had unseasonable cold weather here in Richmond causing our heating units to work to capacity. I did respond to your last corespondent via email through the Marriott GSS. I hope you found that to be... More 

Providence, Rhode Island
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 10, 2015

12 hours out of orlando to this hotel. very weary upon entering but rejuvenated by the wonderful staff that was there to great us. hot chocolate and coffee for the wife and child and a hot tub for me. everything about this hotel was satisfying, location, condition, staff, pool/hot tub and the free breakfast. we could have walked to the... More 

Was this review helpful? Yes
Randy G, General Manager at SpringHill Suites Richmond Virginia Center, responded to this review

tiplessbob c Thank you for taking the time to post your comments. I am happy to see you and your family enjoyed their stay. Our goal is to be the cleanest, friendliest hotel in Richmond. I'm glad to see our associates made that happen. We hope to see you back soon or stop by when driving back from Flordia. Safe... More 

Durham, North Carolina
Top Contributor
112 reviews 112 reviews
61 hotel reviews
85 helpful votes 85 helpful votes
2 of 5 stars Reviewed February 5, 2015

This is without question the worst SpringHill that I have ever stayed at. So much so that I had 2 coworkers booked there and we cancelled our rooms. I give it 2 stars instead of 1 because the GM (Randy) responded to my concerns, but that still did not give me a good night's sleep, and I can never get... More 

Was this review helpful? Yes 1
Randy G, General Manager at SpringHill Suites Richmond Virginia Center, responded to this review

150hotelnightsayear, Thank you for taking the time to post your comments. You and I have spoken a few time and I assure you, this is not the norm for our hotel. We pride ourselves in being the cleanest, friendliest hotel in Richmond. I did address your concerns with the appropriate managers and we are working on the issues mentioned so... More 

Avon by the Sea, New Jersey
1 review
5 of 5 stars Reviewed January 29, 2015

My wife, daughter, and I were traveling to visit several colleges in Virginia and the Carolinas. After reviewing many hotel options, I chose Spring Hill Suites. Everything about it made my choice very easy. The location, staff, room, and amenities were perfect for us. We stayed in three different locations on our trip and found each to be representative of... More 

Was this review helpful? Yes
Randy G, General Manager at SpringHill Suites Richmond Virginia Center, responded to this review

ChrisS Thank you for taking the time to post your comments. I am very happy to see that you and your family enjoyed the time at our hotel. Our goal is to be the "cleanest, friendliest" hotel in Richmond, I am glad to see you have experienced this. Good luck to your daughter with her collge journey! Randy G General... More 

northern VA
Senior Contributor
36 reviews 36 reviews
6 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed January 20, 2015

My 2nd stay at this Springhill which is outstanding- ask for top floor and on side with less traffic (we heard a little noise at 4am). Staff is wonderful and helpful. We arrived late but they honored my top floor - away from elevators and gave me a 1230 checkout. Quiet and clean rooms. This configuration bathroom in one room... More 

Was this review helpful? Yes
Randy G, General Manager at SpringHill Suites Richmond Virginia Center, responded to this review

constantgardener87, Thank you for taking the time to post your comments. I am happy to see that you had a pleasant experience at our hotel. Our goal is to be the cleanest, friendliest hotel in Richmond. Your feedback is great motivation for trhe team to continue with our success and continue to exceed our guests expectation. Thank you for being... More 

Carrollton, Virginia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 13, 2015

My daughter and I came up for a gymnastics meet and stayed over night. I was very pleased with the room. It was clean and the layout was perfect for a little one to fall asleep and I could stay up and watch TV!

Was this review helpful? Yes
Randy G, General Manager at SpringHill Suites Richmond Virginia Center, responded to this review

LTSchall Thank you for taking the time to post your comments. I am happy to see that you enjoyed your stay! We hope to see you back soon! Randy G More 

Charlotte, NC
Top Contributor
294 reviews 294 reviews
86 hotel reviews
87 helpful votes 87 helpful votes
3 of 5 stars Reviewed January 10, 2015

I have debated about my review. We checked in at almost 11p and the front entrance was closed due to maintenance of some sort. I had to get back in the car and drive around to the back. Though there were a couple of employees at the counter, they were all busy and only 1 was checking in so I... More 

Was this review helpful? Yes 1
Randy G, General Manager at SpringHill Suites Richmond Virginia Center, responded to this review

2BEis2SKI, Thank you for taking the time to post your comments. Due to the unseasonal cold weather, we did have a little water damage to the front enterance. That since has been fixed. I am happy to see that you found our rooms to be clean and comfortable, but didn't like the decor. We do have brand specifications that we... More 

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