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All 22 Glen Allen hotels

SpringHill Suites Richmond Virginia Center

3.0 of 5 Hotel   |   9701 Brook Road, Glen Allen, VA 23059
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Ranked #10 of 22 hotels in Glen Allen
A recent review
3 of 5 stars reviewed 6 days ago
Sara P Galax, Virginia
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116 people have reviewed this hotel

Traveler rating
    37
    46
    17
    10
    6
See reviews for
58
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27
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
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English first
Galax, Virginia
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 6 days ago NEW

My room (307) was hot and stuffy. The A/C unit was running, with the display showing 66 F, but there was almost no air coming out of it and the room was in the upper 70's. No way to open a window or get fresh air, and the A/C unit could not be adjusted...I pushed every button and there was... More

Was this review helpful? Yes
Rory P, Guest Relations Manager at SpringHill Suites Richmond Virginia Center, responded to this review

Dear Sara P, Thank you for your comments on your most recent stay with. We apologize for the inconveniences you experienced. I have shared your comments with our maintenance and housekeeping staff so that each issue mentioned can be fully investigated. We understand how uncomfortable it might be without the AC functioning properly, and we will make sure this issue... More

Toano, Virginia
Reviewer
5 reviews 5 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stay at springhill suites at the oceanfront in va beach va that is why i chose this facility. The room was very clean however the toilet ran all day and night closed the door to bathroom to limit the noise. The fan in bathroom sounded like a airplane. The linens on the bed slipped off to expose the mattress.... More

Was this review helpful? Yes
Rory P, Guest Relations Manager at SpringHill Suites Richmond Virginia Center, responded to this review

Dear gypsyc5, Thank you for your comments on your most recent stay with us. We apologize for the inconveniences you experienced. I have shared your comments with our maintenance and hose keeping staff and we will work on inspecting all of our facilities so these issues no longer occur. Thank you again for your comments, and we hope you will... More

PA
Top Contributor
54 reviews 54 reviews
18 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Convenient location and hot, fresh coffee, that's about it. We booked two rooms with two queen beds. These were definitely full sized beds, so be careful. It worked for us since we split up. The beds were comfy but the rooms could use a little updating. I'm fairly certain the comforter on my bed wasn't washed and actually wonder if... More

Was this review helpful? Yes
Rory P, Guest Relations Manager at SpringHill Suites Richmond Virginia Center, responded to this review

Dear pajamie, Thank you for your comments. We apologize for the issues involving our complimentary breakfast. We understand how this could have been frustrating for you. I have shared your comments with our management team, and we will reevaluate our breakfast policies to make sure all guests are provided with a great experience. Thank you again for your comments, and... More

Spring Church, Pennsylvania, United States
Top Contributor
52 reviews 52 reviews
18 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 23, 2014

We booked online using a prepaid option, requesting an ADA room, only to discover upon arrival that our understanding of mobility accessible was different than the hotel's definition. Two of the managers and other hotel staff went above and beyond the call of standard hospitality to find a solution to our problem that we could live with and still enjoy... More

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Brooklyn, New York
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 7, 2014

I had no problem checking in they had my room ready. The Staff was very nice the breakfast was good in the morning I recommend this hotel. Lots restaurants around the hotel and only 1 hour away from williamsberg.

Was this review helpful? Yes 1
Halifax, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 7, 2014 via mobile

Convenient to Major expressways this is a great place to stay. Local shopping and malls are within walking distance and some real cool eating including Shoneys , chili's , and many others, awesome staff, rooms are a bit small but the entire hotel is recently updated. Only thing not updated is the pool area. If your looking for sound proof... More

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Boulder, Colorado
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed July 5, 2014

Rooms have all the basic amenities but the layout is older style and rooms a little smaller and narrow compared to other Springhill Suites. Furniture was worn and some pieces chipped but double beds comfortable. There is a good sized countertop with a small fridge, microwave and bar sink. Complimentary breakfast was a pleasant surprise and better than average with... More

Was this review helpful? Yes 3
Rory P, Guest Relations Manager at SpringHill Suites Richmond Virginia Center, responded to this review

Dear skygirl2, Thank you for your comments on your most recent stay with us. We are pleased that you enjoyed our complimentary breakfast in the morning. We apologize for the inconveniences you experienced at our pool. I have shared your comments with our maintenance staff, and we will look into it. Thank you again for your comments. We look forward... More

Phoenix, Arizona
1 review
3 of 5 stars Reviewed June 30, 2014

Run of the mill Springhill Suites, though it is new, so everything is in good shape. Pool is very small, breakfast has few choices and very limited seating, like a Fairfield Inn, actually. Workout room is small but no one uses it, so it works out. Near a shopping mall and food outlets. Just okay.

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Rory P, Guest Relations Manager at SpringHill Suites Richmond Virginia Center, responded to this review

Dear Stoopy1, Thank you very much for your comments. We are located near many shopping and dining areas and are pleased that you were able to venture out and enjoy the city. I have passed your comments along to the appropriate department heads regarding the pool and breakfast. We apologize that you found our breakfast limited. We strive to provide... More

Memphis, Tennessee
Top Contributor
157 reviews 157 reviews
43 hotel reviews
125 helpful votes 125 helpful votes
5 of 5 stars Reviewed June 25, 2014

After a long night driving, my husband and I decided to stop for a few hours of sleep. We were quickly given keys to a very nice, large, and modern room. The entire hotel was modern. We entered our room to find a living room with pretty green nature colors and artwork. There was a "kitchen" area with plenty of... More

Was this review helpful? Yes 1
Columbus, Ohio
Top Contributor
116 reviews 116 reviews
9 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed June 25, 2014

As usual, Marriott SpringHill Suites comes through. Clean, well-located near I-95 and 295 just north of Richmond. Staff is pleasant, and rooms are spotlessly clean and odor-free. Plenty of restaurant choices within walking distance or a short car ride.

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Additional Information about SpringHill Suites Richmond Virginia Center

Address: 9701 Brook Road, Glen Allen, VA 23059
Phone Number:
Location: United States > Virginia > Glen Allen
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Richmond Virginia Center 3*
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Also Known As:
Springhill Suites Richmond Virginia Hotel Glen Allen
Springhill Suites Glen Allen
Glen Allen Springhill Suites

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style
#4 Romantic Hotel in Glen Allen
Hotel Class
Official Description (provided by the hotel)
The lobby has been re-imagined that will allow you to discover a different kind of style and space. Located in suburban Glen Allen and just minutes to the West End business district, this incredible hotel puts you at the doorstep of everything Richmond has to offer. You'll find fresh, airy public spaces that will provide new areas for down time or time to meet up. Find what you need to stay on track utilizing the lobby computer and printer while the free Wi-Fi helps you stay connected. Start your day with our free hot breakfast and come home to our revived guest suites that give you more flexibility for your stay. ... more   less 
Number of rooms
136

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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