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SpringHill Suites Richmond Virginia Center

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9701 Brook Road, Glen Allen, VA 23059
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1 room 1 guest
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SpringHill Suites Richmond Virginia Center
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171 Reviews from our TripAdvisor Community

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Traveler rating
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    60
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    15
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Gambrills, Maryland
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 1 week ago

My family stayed here during a trip to visit Kings Dominion. The gift bag for being a Marriott Rewards member was a nice touch upon check in. The room was quite small, and was awkwardly arranged for anything except sleeping. The indoor pool was tiny and ice cold. The hot tub was so hot it was impossible to stay in... More 

Was this review helpful? Yes 1
Randy G, General Manager at SpringHill Suites Richmond Virginia Center, responded to this review

StacyScottyAlan, Thank you for taking the time to review our hotel. When we spoke, I did explain that we could not do a 5:30pm check out without penalty. Our check out time is 12pm. I did follow up with the associate and her statement of the conversation was slightly different. I do apologize for any inconvenience. More 

Houston
Level Contributor
66 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
2 of 5 stars Reviewed 1 week ago

Wireless provider is one of the worst I've dealt with, having constant interruptions, slow connectivity and no option to pay for higher streaming options. The gym did not have towels either day I went, and both times I had to ask the front to restock. The air conditioner in the room was weak. Fortunately the overnight security guard was there,... More 

Was this review helpful? Yes 1
Randy G, General Manager at SpringHill Suites Richmond Virginia Center, responded to this review

gomavs2004 Thank you for taking the time to review our hotel. I do apologize for the inconveniences you encountered. I will share your feedback with my team so we can address these issues. Safe travels. More 

1 review
1 of 5 stars Reviewed 2 weeks ago

I am a Gold member at Marriott and expect a certain quality from Marriott which was definitely not the case at this hotel. I was in a room on the second floor and at 5:30 AM in the morning I got up due to creaking floor noise from the room above. The noise was so loud that it felt as... More 

Was this review helpful? Yes
Randy G, General Manager at SpringHill Suites Richmond Virginia Center, responded to this review

SorahbS, Thank you for taking the time to review our hotel. I do apologize for the noise from the guest above you. If we would have known of the issue, we could have notified the guest above your room to quiet down. The items on the complimentary breakfast buffet are Marriott Brand Standards. We are unable to change or modify... More 

Spring, United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I have lifetime platinum status with Marriott. I don't typically pull the platinum card, but had to tonight. I did a mobile check in the day before I arrived at the hotel. I was notified early the day of my arrival that my key was ready. On my check in, I noted I would not be arriving until 11:45 pm.... More 

Was this review helpful? Yes 1
Randy G, General Manager at SpringHill Suites Richmond Virginia Center, responded to this review

Patric S, Thank you for taking the time to review our hotel. I do apologize for the issues you encountered at our hotel. A clean room and friendly staff is our top priority. I will share your feedback with our Executive Housekeeper. I do recall you discussing your concerns with our Front Office Manager and she did credit your Rewards... More 

Jamestown, North Carolina
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Hotel front desk staff seemed indifferent. There's a clear aura that you'll sense in this hotel especially during the busy summer season. That sense is, "if you don't like our hotel leave, we can easily rebook your room to the next unsuspecting schnook." This was clear and very apparent to us at check in with a young man who seemed... More 

Was this review helpful? Yes 2
Randy G, General Manager at SpringHill Suites Richmond Virginia Center, responded to this review

Bob C Thank you for taking the time to review our hotel. I do apologize for the issues you had at our hotel. The interaction you received by one of our associates is not the attitude of all our associates. We value each and every guest, group or transient guest. I will share your feedback with our Front Office Manager... More 

Atlanta, Georgia
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I have stayed in many nice Springhill Suites over the years. This is not one of them. I tried to check in, the first room's AC was blowing lukewarm air. I tried another room, the AC was displaying an error code and would not turn on. Calling this place a suite hotel is not correct. To me, a suite is... More 

Was this review helpful? Yes 3
Randy G, General Manager at SpringHill Suites Richmond Virginia Center, responded to this review

thepip6, Thank you for taking the time to review our hotel. I am sorry you did not enjoy your short stay with us. Virginia has been hit with very humid weather. Sometimes it does take an extra minute to cool down our guest rooms. Some of our AC units are controlled by a thermostat on the wall. This will cause... More 

northern VA
Level Contributor
51 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 5 weeks ago

I love this marriott and location. Right off 95. Quiet rooms - especially top floor. Very quick to get in to Richmond or VCU - this trip passing through but hit Stella's, Virginia Fine Arts Museum and funky shops on Cary street - then 2 minutes between hotel and local movie theater. The superb - again - quiet - outstanding... More 

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Sarasota
Level Contributor
38 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
2 of 5 stars Reviewed July 26, 2015

I agree with many of the things others people write in their reviews of this hotel. We were very disappointed in what we got considering what we paid to stay here. The room layout is strange and the bathroom is small by today's standard. The room was not clean. The couch was stained and the floors were dirty. The pool... More 

Was this review helpful? Yes
Randy G, General Manager at SpringHill Suites Richmond Virginia Center, responded to this review

Thank you for taking the time to post your feedback. I do apologize for the issues you encountered at our hotel. Our goal is to be the cleanest friendliest hotel in Richmond. Unfortunately, we did not meet your expectations. I will share your feedback with the management team to ensure future guests do not have the same experience. Safe travels.... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 25, 2015

We stayed here for four (4) nights for a baseball tournament. All 12 families in our group had issues with their room. Our first room had visible mold on the wall & we asked to be moved. We came home one day from a long day at the ball fields and our door was open. Luckily nothing appeared to be... More 

Was this review helpful? Yes 1
Randy G, General Manager at SpringHill Suites Richmond Virginia Center, responded to this review

Thank you for taking the time to post your comments. I am disappointed to see that our hotel did not meet your expectations. I will share your feedback with my team so we can make the necessary changes to better service our guests. Safe travels. Randy G General Manager More 

Fountain, Colorado
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 24, 2015

As a Marriott Rewards member and long-time fan of the franchise, I was surprised and disappointed at the uncomfortable, sagging king sized bed for which I paid $129. This hotel is in desperate need of renovation. I can live with pre 21st century decor and fixtures, but at a minimum the quality of the bed and bedding needs to be... More 

Was this review helpful? Yes
Randy G, General Manager at SpringHill Suites Richmond Virginia Center, responded to this review

Kathy J Thank you for taking the time to review our hotel and thank you for being a loyal Marriott Rewards Member. I do apologize for the comfort of your bed. Our beds are Sealy Posturepedic Ultra Plush. We do receive a lot of compliments on the comfort of the beds however, the bed in your suite may need to... More 

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