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SpringHill Suites Richmond Virginia Center

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9701 Brook Road, Glen Allen, VA 23059
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SpringHill Suites Richmond Virginia Center
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SpringHill Suites Richmond Virginia Center
SpringHill Suites Richmond Virginia Center
SpringHill Suites Richmond Virginia Center
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160 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chestnut Ridge, New York
Level Contributor
49 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 1 week ago

I am a tough critic since I see many hotels. Going to SpringHill, you know that it isn't top of the line, but is good quality. It it not usual for me to not have any complaints, but this hotel managed to give me the experience I was expecting. The room and lobby were in very good condition and I... More 

Was this review helpful? Yes
Randy G, General Manager at SpringHill Suites Richmond Virginia Center, responded to this review

NYCJONES13, Thank you for taking the time to post your comments. I am happy to see that you enjoyed your short stay with us. We hope to see you back soon when you return to the Richmond area. Safe travels. Randy G General Manager More 

New York City, New York
2 reviews
1 of 5 stars Reviewed 2 weeks ago

I received confirmation for a two night stay. After driving 7 hours and arriving late in the evening they tell me that they have OVER BOOKED and can not honor my reservation, but will send me and my daughter to a Quality Inn instead, free of charge. If i wanted to stay at another hotel, I would not have booked... More 

Was this review helpful? Yes
Randy G, General Manager at SpringHill Suites Richmond Virginia Center, responded to this review

english795, I do apologize for the inconvience you experienced. There are some situations that are unfortinatley out of our control. When our guests extend there stay, this becomes a challenge to try and accomodate our current guests and our future guests checking in. We do value your business and appreciate your Marriott loyalty. Randy G General Manager More 

Arlington, Virginia
Level Contributor
51 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Spent the night of June 6th while in town for a 4pm family wedding. Called a day ahead to confirm that we would be able to get early check-in (requested at booking) and was told to call back the morning of our stay. Called at 8am, and was told that it was first come first served. If that is the... More 

Was this review helpful? Yes
Randy G, General Manager at SpringHill Suites Richmond Virginia Center, responded to this review

Bobaloo071 Thank you for taking the time to review our hotel. We do our best to honor early check-ins. If we are sold out the night before, this request is difficult to honor. We hope to see you back soon! Safe travels. Randy G General Manager More 

Fort Lee, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

This hotel was our first negative experience with Marriott. SpringHill Suites Richmond Virginia Center did not meet our expectations of Marriott. We initially anticipated a 10 night stay here (military family relocation), but mid-stay, we decided to switch to Residence Inn Richmond Northwest/Short Pump (Westerre Pkwy), which is by far a better choice, especially for families needing an extended stay.... More 

Was this review helpful? Yes 1
Randy G, General Manager at SpringHill Suites Richmond Virginia Center, responded to this review

SAB P, Thank you for taking the time to review our hotel. I do sincerely apologize for the issues you had with one of our associates. Unfortunately, that associate did not practice good customer service and is no longer with us. Best of luck to you and your family in the Richmond area. Thank you for your service. Randy G... More 

Charlotte, North Carolina
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed here the evening of June 6th while visiting a friend in Richmond. I actually stayed here before - around June of 2012, so I had some previous experience. For those that have stayed at other SpringHill Suites this one is not as nice - the room, while comfortable, is more on-par with Marriott's Fairfield brand except for the fridge,... More 

Was this review helpful? Yes 1
Randy G, General Manager at SpringHill Suites Richmond Virginia Center, responded to this review

vwethan, Thank you for taking the time to post your comments. I am disappointed to see that our hotel did not meet your expectations. I will share your feedback with my team so we can make the necessary changes to better service our guests. Safe travels. Randy G General Manager More 

Virginia Beach, Virginia
Level Contributor
6 reviews
5 of 5 stars Reviewed 4 weeks ago

This has become our home away from home when we go to visit our daughter and her family! The beds are so comfortable, staff greets us by name and the room service is terrific! The breakfast couldn't be any better with scrambled eggs, sausage, waffles on the weekend, fresh fruit, yogurt, and a variety of hot and cold cereal. Also... More 

Was this review helpful? Yes
Level Contributor
29 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

THIS is what I expect from a Marriott! THIS! Thanks for a GREAT stay! Professional staff. Clean. Nice breakfast. Comfortable beds. AC worked and was not loud and obnoxious. Located just off the main road and we faced the road in our room but did not hear a bunch of traffic so the walls must be good and thick! We... More 

Was this review helpful? Yes
Randy G, General Manager at SpringHill Suites Richmond Virginia Center, responded to this review

OnthegoVA, Thank you for taking the time to post your comments. I am happy to see that you had an "excellent stay" at our hotel. You hit on all the important things that make travel enjoyable. Thank you for being a loyal guest! We hope to see you back soon! Randy G General Manager More 

Pittsburgh, Pennsylvania
Level Contributor
47 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed May 27, 2015

I am a Marriott fan, but I am a Springhill Suites fanatic! This brand is always stylish, sleek and beautiful, and this hotel is no exception. We stayed for a nearby family wedding, and this hotel was an oasis in an otherwise hectic, hot, sticky May weekend. The room itself was lovely and large enough to accommodate our family of... More 

Was this review helpful? Yes
Randy G, General Manager at SpringHill Suites Richmond Virginia Center, responded to this review

SteelCityCampbells, Thank you for taking the time to review our hotel! I am glad to see that we were able to add to your special occasion making it more enjoyable. We hope to see you back soon! Randy G General Manager More 

Jamestown, North Carolina
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed May 27, 2015

after staying elsewhere in the Glenn Allen area, we decided to give Marriott another chance. So glad we did, the hotel was very nice and the breakfast was well stocked and clean; the staff did a wonderful job of keeping up with the number of guests that came down at the same time. The hotel was full; my only complaint... More 

Was this review helpful? Yes
Randy G, General Manager at SpringHill Suites Richmond Virginia Center, responded to this review

NCvisitor55, Thank you for taking the time to review our hotel. I am happy to see that giving Marriott another chance was a good decision and you are glad that you did! We hope to see you back soon! Randy G General Manager More 

Raleigh, North Carolina
Level Contributor
93 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 stars Reviewed May 16, 2015

SpringHill Suites is a keeper! We stayed here in May, 2015 and really enjoyed it. This hotel has recently been renovated, and everything is fresh and new. Check in was smooth, and efficient. The rooms are well appointed, and all have a mini fridge, sitting area, flatscreen TV, microwave, and sink. The hotel offers free wi-if, and is away from... More 

Was this review helpful? Yes
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