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SpringHill Suites Richmond Virginia Center

3.0 of 5 9701 Brook Road, Glen Allen, VA 23059
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SpringHill Suites Richmond Virginia Center
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SpringHill Suites Richmond Virginia Center
SpringHill Suites Richmond Virginia Center
SpringHill Suites Richmond Virginia Center
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137 reviews from our community

Traveler rating
    44
    53
    20
    11
    9
See reviews for
68
12
3
31
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Avon by the Sea, New Jersey
1 review
5 of 5 stars Reviewed 2 days ago NEW

My wife, daughter, and I were traveling to visit several colleges in Virginia and the Carolinas. After reviewing many hotel options, I chose Spring Hill Suites. Everything about it made my choice very easy. The location, staff, room, and amenities were perfect for us. We stayed in three different locations on our trip and found each to be representative of... More 

Was this review helpful? Yes
Randy G, General Manager at SpringHill Suites Richmond Virginia Center, responded to this review

ChrisS Thank you for taking the time to post your comments. I am very happy to see that you and your family enjoyed the time at our hotel. Our goal is to be the "cleanest, friendliest" hotel in Richmond, I am glad to see you have experienced this. Good luck to your daughter with her collge journey! Randy G General... More 

northern VA
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

My 2nd stay at this Springhill which is outstanding- ask for top floor and on side with less traffic (we heard a little noise at 4am). Staff is wonderful and helpful. We arrived late but they honored my top floor - away from elevators and gave me a 1230 checkout. Quiet and clean rooms. This configuration bathroom in one room... More 

Was this review helpful? Yes
Randy G, General Manager at SpringHill Suites Richmond Virginia Center, responded to this review

constantgardener87, Thank you for taking the time to post your comments. I am happy to see that you had a pleasant experience at our hotel. Our goal is to be the cleanest, friendliest hotel in Richmond. Your feedback is great motivation for trhe team to continue with our success and continue to exceed our guests expectation. Thank you for being... More 

Carrollton, Virginia
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My daughter and I came up for a gymnastics meet and stayed over night. I was very pleased with the room. It was clean and the layout was perfect for a little one to fall asleep and I could stay up and watch TV!

Was this review helpful? Yes
Randy G, General Manager at SpringHill Suites Richmond Virginia Center, responded to this review

LTSchall Thank you for taking the time to post your comments. I am happy to see that you enjoyed your stay! We hope to see you back soon! Randy G More 

Charlotte, NC
Top Contributor
231 reviews 231 reviews
79 hotel reviews
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I have debated about my review. We checked in at almost 11p and the front entrance was closed due to maintenance of some sort. I had to get back in the car and drive around to the back. Though there were a couple of employees at the counter, they were all busy and only 1 was checking in so I... More 

Was this review helpful? Yes
Randy G, General Manager at SpringHill Suites Richmond Virginia Center, responded to this review

2BEis2SKI, Thank you for taking the time to post your comments. Due to the unseasonal cold weather, we did have a little water damage to the front enterance. That since has been fixed. I am happy to see that you found our rooms to be clean and comfortable, but didn't like the decor. We do have brand specifications that we... More 

1 review
1 of 5 stars Reviewed 3 weeks ago

We have stayed at this hotel 2 or 3 times before, on our way back from Florida. We used to like it but it appears the hotel has changed management recently to an outfit called Remington Hotels. This company apparently has a policy not to offer Fox News or Fox Business News in their hotels as they were not available.... More 

Was this review helpful? Yes
Randy G, General Manager at SpringHill Suites Richmond Virginia Center, responded to this review

Mr. Pardo, Thank you for taking the time to post your comments. We do carry Fox News and Fox Business channels. Our cable provider and Fox are currently in a contract dispute which blocked those channels. We were told this should be resolved by the end of the month. I do apologize for any inconvenience this may have caused. Randy... More 

New Delhi, India
Senior Contributor
47 reviews 47 reviews
36 hotel reviews
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel is perfectly located at a peaceful place. The shopping area nearby boasts of all stores. The hotel is secure and safe. The rooms are well kept with clean sheets on beds. The room size is good for a family of 3 or 4. The breakfast is good but the sitting area is small and we, like many, could... More 

Was this review helpful? Yes 1
Randy G, General Manager at SpringHill Suites Richmond Virginia Center, responded to this review

Ashish, Thank you for taking the time to post comments. The $20 authorization is for any incidentals you may have charged to your room (Market Items/Phone calls). After you check out of the hotel, we release any hold/authorizations. If you were in fact charged $20 and made no additional purchases, please contact me and I would be happy to research... More 

Laurel, Maryland
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

The property itself seemed to be well maintained and pretty up-to-date. The front desk associated I dealt with was very welcoming, professional, and extremely helpful. I am not from the area and when I asked her for restaurant suggestions she gave me a 1-pager with the a bunch of nearby restaurants and also gave me a few of her favorites.... More 

Was this review helpful? Yes
Randy G, General Manager at SpringHill Suites Richmond Virginia Center, responded to this review

Justin J, Thank you for taking the time to post your comments. I am happy to see that you enjoyed your stay. I am sorry to see that you did not like our eggs and we ran out of turkey bacon. I will share your comments with our breakfast staff to ensure this does not happen again. Safe travels. Randy... More 

New York City, New York
2 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 18, 2014

The hotel was very nice! Excellent room for 2 people and would be okay for 4 people. Amazing kitchen with very clean dishes and forks, knifs, etc. also a huge fridge. Very clean. Gym was nice and clean but small. Breakfast buffet is good but the service lady made it very good because she was extremely nice and helpful! I... More 

Was this review helpful? Yes
Randy G, General Manager at SpringHill Suites Richmond Virginia Center, responded to this review

Justinrun3, Thank you for your comments. I am very pleased to see that you enjoyed your stay! We hope to see you back soon! Randy G More 

Columbus, Ohio
Top Contributor
69 reviews 69 reviews
7 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed December 3, 2014

I don't know what the problems have been with other reviewers, but we were just here and were very pleased with our stay. Love a couple of things that are different at this property. When checking in, there is a giant bowl of Chupa Chups pops---now how original is that I ask you??? Love them! Very friendly front desk....good west... More 

Was this review helpful? Yes
Palmyra, Virginia, United States
1 review
1 of 5 stars Reviewed November 23, 2014

We always chose Mariotts, this hotel was disgusting. We had blood stains in bathroom and carpet. We were then given another room and couch was disgustingly stained. It was to late to check out and we were stuck there.

Was this review helpful? Yes
Randy G, General Manager at SpringHill Suites Richmond Virginia Center, responded to this review

Edward L, Thank you for your comments regarding your most recent stay. I am sorry you did not have a pleasant stay. We do have a company that we work very closely with to retract stains We did investigate the stains in your room and found that the stains you mentioned where not blood stains. Thanks again for brining this... More 

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Additional Information about SpringHill Suites Richmond Virginia Center

Address: 9701 Brook Road, Glen Allen, VA 23059
Location: United States > Virginia > Glen Allen
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Richmond Virginia Center 3*
Number of rooms: 136
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Also Known As:
Springhill Suites Richmond Virginia Hotel Glen Allen
Springhill Suites Glen Allen
Glen Allen Springhill Suites

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