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All 22 Glen Allen hotels

SpringHill Suites Richmond Virginia Center

3.0 of 5 Hotel   |   9701 Brook Road, Glen Allen, VA 23059
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Ranked #10 of 22 Hotels in Glen Allen
A recent review
4 of 5 stars reviewed 2 days ago
SeniorDean Virginia Beach, Virginia
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120 reviews from our community

Traveler rating
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    48
    17
    10
    7
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60
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Virginia Beach, Virginia
Contributor
19 reviews 19 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

From check-in to check-out, the staff was extremely courtesy, friendly, enthusiastic, and helpful. Our room was on the first floor and convenient to one of the side doors, providing an easy transfer of luggage in and out of the room. The grounds and building were very well kept and there is sufficient lighting throughout the parking areas. Although the hotel... More

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2 reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Arrived around 930pm and there was no one at the desk looked around the hotel and could not find anyone went behind the desk and knocked on the door still no one about 15 minuets later two employees came out from the room that the door i knocked on behind the desk and was able to check in. Got to... More

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Rory P, General Manager at SpringHill Suites Richmond Virginia Center, responded to this review

​Dear Rebellt, Thank you for taking the time to provide us with valuable feedback. Our goal is to be the cleanest, friendliest hotel in Richmond. After reading your comments from your most recent stay, we obviously did not meet our goal or a standard expectation. I welcome the opportunity to discuss this further with you. At your earliest opportunity, please... More

Senior Contributor
40 reviews 40 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Checked in after midnight as a walk in. Staff at desk very friendly and helpful. Got a quiet room. Clean. Had everything I needed. And the A/C worked well and was QUIET! Slept well in spite of a tired, creaky mattress. Good "free" breakfast in the morning. Disposable coffee cups did NOT need the added cardboard cuff to keep my... More

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Florence, nj
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Couldn't have been happier. Room was really comfortable and clean, great view of the highway (!) I opened the window at night and let in a bit of the traffic noise. It was better than listening to the roaring air-conditioner. And the breeze was fairly fresh. Around 6 a.m. in the morning the traffic picked up and I had to... More

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Galax, Virginia
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed August 26, 2014

My room (307) was hot and stuffy. The A/C unit was running, with the display showing 66 F, but there was almost no air coming out of it and the room was in the upper 70's. No way to open a window or get fresh air, and the A/C unit could not be adjusted...I pushed every button and there was... More

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Rory P, Guest Relations Manager at SpringHill Suites Richmond Virginia Center, responded to this review

Dear Sara P, Thank you for your comments on your most recent stay with. We apologize for the inconveniences you experienced. I have shared your comments with our maintenance and housekeeping staff so that each issue mentioned can be fully investigated. We understand how uncomfortable it might be without the AC functioning properly, and we will make sure this issue... More

Toano, Virginia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed August 7, 2014

I stay at springhill suites at the oceanfront in va beach va that is why i chose this facility. The room was very clean however the toilet ran all day and night closed the door to bathroom to limit the noise. The fan in bathroom sounded like a airplane. The linens on the bed slipped off to expose the mattress.... More

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Rory P, Guest Relations Manager at SpringHill Suites Richmond Virginia Center, responded to this review

Dear gypsyc5, Thank you for your comments on your most recent stay with us. We apologize for the inconveniences you experienced. I have shared your comments with our maintenance and hose keeping staff and we will work on inspecting all of our facilities so these issues no longer occur. Thank you again for your comments, and we hope you will... More

PA
Top Contributor
54 reviews 54 reviews
18 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed August 5, 2014

Convenient location and hot, fresh coffee, that's about it. We booked two rooms with two queen beds. These were definitely full sized beds, so be careful. It worked for us since we split up. The beds were comfy but the rooms could use a little updating. I'm fairly certain the comforter on my bed wasn't washed and actually wonder if... More

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Rory P, Guest Relations Manager at SpringHill Suites Richmond Virginia Center, responded to this review

Dear pajamie, Thank you for your comments. We apologize for the issues involving our complimentary breakfast. We understand how this could have been frustrating for you. I have shared your comments with our management team, and we will reevaluate our breakfast policies to make sure all guests are provided with a great experience. Thank you again for your comments, and... More

Spring Church, Pennsylvania, United States
Top Contributor
52 reviews 52 reviews
18 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 23, 2014

We booked online using a prepaid option, requesting an ADA room, only to discover upon arrival that our understanding of mobility accessible was different than the hotel's definition. Two of the managers and other hotel staff went above and beyond the call of standard hospitality to find a solution to our problem that we could live with and still enjoy... More

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Brooklyn, New York
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 7, 2014

I had no problem checking in they had my room ready. The Staff was very nice the breakfast was good in the morning I recommend this hotel. Lots restaurants around the hotel and only 1 hour away from williamsberg.

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Halifax, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 7, 2014 via mobile

Convenient to Major expressways this is a great place to stay. Local shopping and malls are within walking distance and some real cool eating including Shoneys , chili's , and many others, awesome staff, rooms are a bit small but the entire hotel is recently updated. Only thing not updated is the pool area. If your looking for sound proof... More

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Additional Information about SpringHill Suites Richmond Virginia Center

Address: 9701 Brook Road, Glen Allen, VA 23059
Location: United States > Virginia > Glen Allen
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Richmond Virginia Center 3*
Number of rooms: 136
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Also Known As:
Springhill Suites Richmond Virginia Hotel Glen Allen
Springhill Suites Glen Allen
Glen Allen Springhill Suites

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