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SpringHill Suites Richmond Virginia Center

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9701 Brook Road, Glen Allen, VA 23059
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SpringHill Suites Richmond Virginia Center
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SpringHill Suites Richmond Virginia Center
SpringHill Suites Richmond Virginia Center
SpringHill Suites Richmond Virginia Center
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153 Reviews from our TripAdvisor Community

Traveler rating
    50
    59
    22
    12
    10
See reviews for
74
14
4
35
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
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Pittsburgh, Pennsylvania
Senior Contributor
45 reviews 45 reviews
35 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I am a Marriott fan, but I am a Springhill Suites fanatic! This brand is always stylish, sleek and beautiful, and this hotel is no exception. We stayed for a nearby family wedding, and this hotel was an oasis in an otherwise hectic, hot, sticky May weekend. The room itself was lovely and large enough to accommodate our family of... More 

Was this review helpful? Yes
Randy G, General Manager at SpringHill Suites Richmond Virginia Center, responded to this review

SteelCityCampbells, Thank you for taking the time to review our hotel! I am glad to see that we were able to add to your special occasion making it more enjoyable. We hope to see you back soon! Randy G General Manager More 

Jamestown, North Carolina
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

after staying elsewhere in the Glenn Allen area, we decided to give Marriott another chance. So glad we did, the hotel was very nice and the breakfast was well stocked and clean; the staff did a wonderful job of keeping up with the number of guests that came down at the same time. The hotel was full; my only complaint... More 

Was this review helpful? Yes
Randy G, General Manager at SpringHill Suites Richmond Virginia Center, responded to this review

NCvisitor55, Thank you for taking the time to review our hotel. I am happy to see that giving Marriott another chance was a good decision and you are glad that you did! We hope to see you back soon! Randy G General Manager More 

Raleigh, North Carolina
Top Contributor
93 reviews 93 reviews
26 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed 2 weeks ago

SpringHill Suites is a keeper! We stayed here in May, 2015 and really enjoyed it. This hotel has recently been renovated, and everything is fresh and new. Check in was smooth, and efficient. The rooms are well appointed, and all have a mini fridge, sitting area, flatscreen TV, microwave, and sink. The hotel offers free wi-if, and is away from... More 

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houstonburbs
Top Contributor
254 reviews 254 reviews
48 hotel reviews
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a very nice and accommodating place to stay. The rooms were nice and clean. A small kitchenette is included---microwave, frig, etc. The staff is very nice, and helpful. The breakfast was filling, and the milk was cold! We would definitely stay here again if we were in the area.

Was this review helpful? Yes
Randy G, General Manager at SpringHill Suites Richmond Virginia Center, responded to this review

ladybugtx76, Thank you for taking the time to post your comments. I am happy to see that you enjoyed your stay. We hope to see you back soon! Randy G General Manager More 

Syracuse, New York
Top Contributor
62 reviews 62 reviews
13 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed last night, this is a very nice place to stay. Our room was clean and comfortable. The price was great, more than what I expected. Staff was very friendly. About 5 minutes off the highway. This is not a 5 star hotel but it is a very nice place to stay.

Was this review helpful? Yes
Randy G, General Manager at SpringHill Suites Richmond Virginia Center, responded to this review

DonzNNathan, Thank you for taking the time to review our hotel. I am happy to see we did meet your expectations and you enjoyed staying at our hotel. We hope to see you back soon! Randy G General Manager More 

eastcoast
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
28 helpful votes 28 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I stayed in Room 110, first floor, next to the staff room, for 4 nights. Every 230ish in the AM, I was awakened by loud banging in the staff room. Every morning, I complained about it at the front desk, but was met with disbelief and no other room to switch me to. Except one day, they tried to assign... More 

Was this review helpful? Yes 1
Randy G, General Manager at SpringHill Suites Richmond Virginia Center, responded to this review

travlr24Eastcoast, Thank you for taking the time to post your feedback. I do apologize for the issues you encountered at our hotel. Our goal is to be the cleanest friendliest hotel in Richmond. Unfortinately, we did not meet your expectations. I will share your feedback with the management team to ensure future guests do not have the same experience. Safe... More 

Barrington, Illinois
Top Contributor
137 reviews 137 reviews
50 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This is as nice lower mid level type hotel with a nice concept. Upper level Marriott elites get a bottle of water, but not much else that was noticeable. While the rooms are not suites in the traditional sense, they are nice sized, with several isolated area for sleeping, bath, desk, couch etc. There is just one TV and one... More 

Was this review helpful? Yes 1
Randy G, General Manager at SpringHill Suites Richmond Virginia Center, responded to this review

travelingdoc42, Thank you for taking the time to post your commnets. It is always our goal to exceed your expectations. Unfortinately, we fell short. We do follow the breakfast standards that are set by Marriott, SpringHill Suites brand. I will share your feedback with the appropriate associates. Thank you for staying at the SpringHill Suites. Safe tavels. Randy G General... More 

McDonough, Georgia
Senior Reviewer
7 reviews 7 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We came in for a funeral and arrived around 1:30am after a 12 hour drive for a 5-night stay. Our check-in went smoothly and the night security guard even rolled a luggage cart to our car for us while my dad checked in. My traveling party was my 9 y/o son, my parents, and myself. We booked a wheelchair accessible... More 

Was this review helpful? Yes
Randy G, General Manager at SpringHill Suites Richmond Virginia Center, responded to this review

queenVrn, Thank you for taking the time to post your feedback. I do apologize for the issues you and your family encountered at our hotel. I will share your feedback with our Executive Housekeeper and our Chief Engineer to ensure this does not happen to future guests. Safe travels Randy G General Manager More 

Chambersburg, Pennsylvania
Top Contributor
51 reviews 51 reviews
16 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed April 27, 2015

I stay at Marriott Hotels, but never really the SpringHill Suites brand. I have decided that I really like this chain. The confusing part was the address which I loaded into my Garmin. You can't get to the hotel directly from the address, rather you have to go down this side road. No big deal. Room was nice, loved the... More 

Was this review helpful? Yes
Randy G, General Manager at SpringHill Suites Richmond Virginia Center, responded to this review

Kevin P, Thank you for taking the time to review our hotel. I am happy to see that you enjoyed your stay at our hotel and especially enjoyed our hote tub and complimentary breakfast. We hope to see you back soon! Safe travels Randy G General Manager More 

Paxton, Massachusetts
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed April 18, 2015

A good place to stay for the money. Good reception at the front desk, room was larger than expected, and clean and comfortable. Some of the things that need upgrades are the breakfast foods and variety of them. Also you may find the bathroom fixtures are not great quality.

Was this review helpful? Yes
Randy G, General Manager at SpringHill Suites Richmond Virginia Center, responded to this review

George k, Thank you for taking the time to post comments from your most recent stay. I am happy to see that you enjoyed your room. I am however disappointed to see that you did not enjoy our breakfast. We do offer a variety of options both hot and cold. We hope to see you back soon Safe travels. Randy... More 

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