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All 22 Glen Allen hotels

SpringHill Suites Richmond Virginia Center

3.0 of 5 Hotel   |   9701 Brook Road, Glen Allen, VA 23059
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75%
Ranked #10 of 22 hotels in Glen Allen
Certificate of Excellence 2013
A recent review
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97 people have reviewed this hotel

Traveler rating
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    13
    7
    6
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49
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21
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
Rowlett, Texas
Top Contributor
246 reviews 246 reviews
139 hotel reviews
214 helpful votes 214 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I stay in Marriott properties frequently and have stayed at a number of different Springhill Suites. This one was pretty typical - good service, comfortable accommodations. My suite was a single king bed suite and a bit smaller than similar rooms at other Springhill Suites properties. The living and sleeping areas are separated by a partition. The living area has... More

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Springfield, Virginia
1 review
1 of 5 stars Reviewed March 11, 2014

Customer Service quality is terrible. You'd better not to call and speak to anybody there because they will "eat you". Customer service representatives are key people in customer's mind for him/her to decide to stay at the hotel.

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Jason L, General Manager at SpringHill Suites Richmond Virginia Center, responded to this review

Good Evening Edgar G, Thank you for taking time out of your day to post a review on your most recent experience with our hotel. I would like to first apologize for the lack of guest service that you received from my staff. You certainly had every right to be disappointed as we did not deliver on the service that... More

Duncan, South Carolina
1 review
5 of 5 stars Reviewed March 4, 2014

Our stay at the Springhill Suites was the best overall experience in 26 years of traveling all over the US. The team is clearly customer focused, had attention to details, and went the extra mile in multiple situations without question. I want let people know of the quality and service providedat this hotel. Here some of the little things that... More

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Albany, New York
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 22, 2014

We stay at Marriott hotels often, and have never had any issues. The hotels are always clean, and well managed. This hotel is the exception. The bathroom was dirty and outdated, with stains all over the ceiling and walls. There was construction going on outside our room (even though there were plenty of other vacant rooms/floors we could have been... More

Was this review helpful? Yes 2
Jason L, General Manager at SpringHill Suites Richmond Virginia Center, responded to this review

Dear NYREV1EWER, Thank you for taking time out of your day to write a review on you most recent experience at our hotel. The information you provided is certainly helpful as we strive to provide the ultimate in guest satisfaction. Please accept my apologies for the inconvenience that you encountered. You truly had every right to be disappointed as we... More

Millerstown, Pennsylvania
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 16, 2014

Spent the weekend here for my sister's wedding. Very clean hotel. I had several questions for the desk staff and they were friendly and knowledgeable. Special kudos to Jhon who was very helpful at the desk and was hospitable as the family gathered in the lobby late into the night. I've spent many nights at hotels in this price range... More

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Salem, Virginia
Top Contributor
59 reviews 59 reviews
36 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 6, 2014

I have stayed at this hotel multiple times over the last 3 years and have always had a great experience. Stayed here for 2 days with snow delaying my business the next day. Love the fitness center with the LifeFitness cardio equipment, workbench, and dumbbells, nice pool as well. Always get a great workout when I stay here. Breakfast was... More

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east coast
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 2, 2014

Large, clean room with beds, tv area w/sofa, kitchen area, desk. Comfy beds. Perfect for 4 person family. Best free bfast includes oatmeal w/lots of toppings, eggs & sausage, several dry cereal choices, breads & rolls, greek & regular yogurt, lots of fruits & juices. Only negative was room facing highway & right above area where deliveries made, both were... More

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Matthews, North Carolina
Top Contributor
109 reviews 109 reviews
23 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed December 23, 2013

This location worked great for us, It was in a nice area with TONS of things (shopping, restaurants, etc) nearby. Don't be alarmed by the location if you are coming from the south on I-295. Once you cross over I-95 it TOTALLY changes and you are TOTALLY safe! *We were a little concerned when we knew we were w/in 10... More

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Charlottesville, Virginia
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed December 16, 2013

Recently stayed on a Saturday night and thought I had a decent experience, until I checked my credit card statement after returning home. I had been billed twice. Tried to resolve with hotel manager and despite emailing copies of my reservation for one night and the checkout invoice showing only one night, they refused to reverse the extra charge. Manager... More

Was this review helpful? Yes 3
Milton, Delaware
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 6, 2013

We really enjoyed our stay. The front desk person was cheerful and informative. The room was immaculate and very spacious. The morning breakfast buffet was among the best of its kind. Fruit was fresh; choices were many; and the oatmeal was especially good. And all this at a great price.

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Additional Information about SpringHill Suites Richmond Virginia Center

Also Known As:
Springhill Suites Richmond Virginia Hotel
Springhill Suites Richmond Virginia Hotel Glen Allen
Springhill Suites Glen Allen
Glen Allen Springhill Suites
Address: 9701 Brook Road, Glen Allen, VA 23059
Phone Number:
Location: United States > Virginia > Glen Allen
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Glen Allen
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Richmond Virginia Center 3*
Official Description (provided by the hotel):
The lobby has been re-imagined that will allow you to discover a different kind of style and space. Located in suburban Glen Allen and just minutes to the West End business district, this incredible hotel puts you at the doorstep of everything Richmond has to offer. You'll find fresh, airy public spaces that will provide new areas for down time or time to meet up. Find what you need to stay on track utilizing the lobby computer and printer while the free Wi-Fi helps you stay connected. Start your day with our free hot breakfast and come home to our revived guest suites that give you more flexibility for your stay. ... more   less 
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