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All 22 Glen Allen hotels

Richmond Marriott West

3.0 of 5 Hotel   |   4240 Dominion Boulevard, Glen Allen, VA 23060
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57%
Ranked #15 of 22 hotels in Glen Allen
A recent review
5 of 5 stars reviewed 1 week ago
Samantha N Drums, Pennsylvania
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118 people have reviewed this hotel

Traveler rating
    35
    30
    37
    8
    8
See reviews for
28
12
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54
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Any
English first
Mason, Ohio
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed yesterday NEW

I'm a very loyal Marriott person (Gold) and this is the worst Marriott I have stayed at. The lobby is nice but the rooms are damp, smell of mold and the wallpaper is falling off the walls, It is such an issue they have blowers and additional air units in the hallways to try and combat the issue. The bell... More

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Drums, Pennsylvania
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

After reading previous reviews on this site, I still hold firm on my opinion. My stay at this hotel was one of the best I have had. I work for a Marriott property, so I do have high standards. First, and foremost, the welcome we received was a very warm and inviting one, to say the least. Dante, especially, was... More

Was this review helpful? Yes 1
MarriottRichmondWest, General Manager at Richmond Marriott West, responded to this review

Thank you so much for your wonderful comments. We are delighted you were able to enjoy your stay and found the service level provided by our team was excellent. We strive to provide all of our guests with experiences like yours and your feedback will be shared with the team. It was great to have you here and we hope... More

Baltimore, Maryland
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This is not only the worst Marriott but probably one of the worst hotels I have ever stayed at. The lobby is ver nice, but rooms are terrible. Front desk was great at check-in, but during the weekend, they were very rude. I have never complained about a hotel, but this hotel is a dump. The wallpaper is falling off... More

Was this review helpful? Yes 3
MarriottRichmondWest, General Manager at Richmond Marriott West, responded to this review

It is truly disheartening to read comments like yours. We sincerely regret any difficulties you may have experienced during your visit. Thank you for bringing these points to my attention. I will review your comments with the team as we continually refresh our commitment to our guests. It is our hope to welcome you back so we may restore your... More

Charlotte
Top Contributor
60 reviews 60 reviews
34 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago

As a frequent business travelers I get to stay in hotels about 120 nights per year. I'm a Marriott Platinum client so I use mostly Marriott (95% of time). So believe me when I tell you this is a VERY good choice for hotel. This is now my 3rd stay at this property in the past 6 months and every... More

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MarriottRichmondWest, General Manager at Richmond Marriott West, responded to this review

We can't thank you enough for your wonderful comments regarding your visit. It was a pleasure to welcome you back. Your continued loyalty to the Marriott Brand and the Marriott Richmond West is sincerely appreciated. We continually strive to provide our guests with an excellent experience and we do refresh and refurbish our property to ensure our guests comfort. Your... More

Lynchburg, Virginia
Senior Contributor
38 reviews 38 reviews
6 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed June 12, 2014

I have stayed at this hotel before and stayed there again on Monday June 9. As usual it was excellent, the staff is super freindly, the hotel clean and up to date. everything is just right for the tired traveller or visiting family. Rus at the hotel bar is particuarly engaging if you are interested in the Civil War. We... More

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MarriottRichmondWest, General Manager at Richmond Marriott West, responded to this review

We can't thank you enough for your wonderful comments. We are happy you were able to enjoy your stay at the Marriott Richmond West. Thank you for sharing your feedback regarding transportation. Although we do not offer a complimentary shuttle to the surrounding area, our team is always available to assist with any question you may have. We look forward... More

Richmond, Virginia
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 28, 2014

Earlier this month, I was there for the Virginia Jaycees Spring Convention, where I enjoyed training sessions, the Corps of Virginia Gentlemen meeting, the Virginia Jaycees Life Member Association meeting, and, the highlight of the weekend, the Saturday night banquet, where Camp Virginia Jaycee founder Bill Robertson was the guest speaker. I had a great weekend with the Virginia Jaycees... More

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MarriottRichmondWest, General Manager at Richmond Marriott West, responded to this review

Thank you for sharing your experiences. We are happy you were able to visit the Richmond Marriott West for the weekend and had such a great time. We hope to welcome you back the next time you are in the area. More

Top Contributor
76 reviews 76 reviews
16 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed May 22, 2014

I was pleased to get a good rate here (under $100 on weekend), which included breakfasts since I have Marriott gold status. But, I understand why - it's a mediocre property. It's in a quiet neighborhood, convenient to highways as well as restaurants (Capital Ale House is nearby, etc). Stayed once for a high school reunion then again when I... More

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MarriottRichmondWest, General Manager at Richmond Marriott West, responded to this review

Thank you for taking the time to share your experiences with us. We are delighted you had the chance to visit us again, however, we regret that we missed the opportunity to provide you with a stay that exceeded your expectations. Our team is always available to assist should you have any concerns and I am confident we would have... More

Franklin Lakes, New Jersey
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 13, 2014

Went to grandson's graduation in Richmond. City hotels totally sold out. Chose Marriott at Richmond West, about 10 or so miles from city center. Very good choice,. Hotel very clean, service very good, staff very accommodating. Breakfast quite extensive. many eateries nearby. Only problem was that club was not open on weekends. Recommend this hotel as an alternate. Also much... More

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MarriottRichmondWest, General Manager at Richmond Marriott West, responded to this review

When staying at the Marriott Richmond West, you are close to many area colleges, attractions, shopping and restaurants. We appreciate your kind comments regarding your stay. Feedback like yours helps us to better understand our guests needs and I will share your comments with the team. We hope to welcome you back the next time you are in the area.... More

Ohio
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed May 12, 2014

My second stay at a great hotel. I wish they offered free wifi, but the hotel is close to the interstate and is great for a clean room and a wonderful nights stay. The property has beautiful decor, but as others have noted, the wallpaper is pealing in various locations. The evening desk staff recognized me from my previous stay... More

Was this review helpful? Yes
MarriottRichmondWest, General Manager at Richmond Marriott West, responded to this review

Thank you so much for your comments. It is great to read that our guests return to our hotel and enjoy their time here. We appreciate your feedback and want to let you know that we do offer a Technology Bundle discount which includes our American breakfast for 2 each day, local calls, wired high-speed internet, wireless Internet and self... More

Contributor
11 reviews 11 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 26, 2014

Second time staying at the Richmond Marriott West. The staff is very pleasant and the rooms are held to the utmost standard of cleanliness. The concierge Aristot (spelling) recognized me from my last visit and provided a very warm welcome. The decor is up to standard for the price range. Although, the wall paper in the bathroom could stand to... More

Was this review helpful? Yes
MarriottRichmondWest, General Manager at Richmond Marriott West, responded to this review

Thank you so much for your kind comments regarding your visit. We are delighted our concierge team was able to provide you with a warm welcome. We appreciate your loyalty to the Marriott Richmond West and I will share your feedback with the team. I appreciate you making us aware of your concerns with the wallpaper in the bathroom. I... More

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Additional Information about Richmond Marriott West

Address: 4240 Dominion Boulevard, Glen Allen, VA 23060
Phone Number:
Location: United States > Virginia > Glen Allen
Price Range (Based on Average Rates): $
Hotel Class:3 star — Richmond Marriott West 3*
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Also Known As:
Richmond Marriott West Hotel Glen Allen
Marriott Hotel Glen Allen
Marriott Glen Allen
Glen Allen Marriott

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Richmond Marriott West is located in the Innsbrook office park, just minutes from Short Pump Mall. The hotel features a classy lobby bar, eclectic restaurant, more than 6000 square feet of meeting space and the fantastic service you have come to expect from Marriott. Innsbrook has beautiful landscaping and jogging trails that wind around the park's lakes. Nearby businesses include Capital One, Markel, Wachovia, Philip Morris, Genworth, PFG Food Group, CarMax and Circuit City. ... more   less 
Number of rooms
234

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