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Richmond Marriott West

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4240 Dominion Boulevard, Glen Allen, VA 23060
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Richmond Marriott West
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Richmond Marriott West
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161 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Claremont, North Carolina
Level Contributor
304 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 202 helpful votes
1 of 5 stars Reviewed 1 week ago

First, I'll say that I'm a lifetime platinum member with Marriott. I have stayed over 1000 nights in Marriott hotels in every continent except for Africa and Antarctica (lol). This was by far and away the worst experience I've ever had at a full service Marriott property. I even asked for the manager twice, to let the manager explain why... More 

Was this review helpful? Yes
MarriottRichmondWest, General Manager at Richmond Marriott West, responded to this review

Thank you for taking the time to share your experiences. We understand and apologize for the inconvenience caused by our hotel renovations. Our guests are our highest priority and we certainly regret we missed the opportunity to ensure your stay was anything less than excellent. We will review your comments with our team as we never want any of our... More 

Washington DC, District of Columbia
Level Contributor
43 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 1 week ago

I have been staying in Richmond for business on a weekly basis for the past year and I have stayed in this Marriott, as well as others in the area, many many times. Previously I reviewed this hotel as average in comparison to its competitors, but with the renovations gradually unveiling, I must say, I am impressed. The rooms are... More 

Was this review helpful? Yes
MarriottRichmondWest, General Manager at Richmond Marriott West, responded to this review

We cannot thank you enough for your continued loyalty to the Marriott Brand of hotels, especially the Marriott Richmond West. We are in the final stages of our hotel renovations. At this time, all of our guest rooms have been updated to include the latest amenities and we are happy you find them the best in the area. We do... More 

Manchester, Maryland
Level Contributor
75 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Property name: Richmond Marriott West, Glen Allen Parking lot: Clean Grounds: Clean Lobby: Currently under construction Pool: Yes. This property has a small indoor pool.and it was pretty crowded Gym: Yes. This property has a small gym. Front Desk: The front desk staff was excellent. Greeted us with a smile and make our check-in experience a seamless one. Public areas:... More 

Was this review helpful? Yes
MarriottRichmondWest, General Manager at Richmond Marriott West, responded to this review

It is wonderful to read that you were able to enjoy your recent stay at that Marriott Richmond West. We are thrilled that you found many of our updates beautiful. We have additional updates planned and we look forward to welcoming you back to experience our new look and inviting spaces. Thank you for letting us know about your bathroom... More 

Delaware
Level Contributor
2 reviews
5 of 5 stars Reviewed 3 weeks ago

The staff was friendly and when I checked in I found out I was in an updated room. The room looks great, but He only thing I miss is a hook of back of the door. There doesn't seem to be a place to hang a towel or shirt now that the bathroom has a sliding door. I wish they... More 

Was this review helpful? Yes
MarriottRichmondWest, General Manager at Richmond Marriott West, responded to this review

Thank you so much for your glowing review of our updated accommodations. It is great that you were able to enjoy one of our newly renovated rooms during your stay and we appreciate your feedback. Comments like yours help us to further improve upon our guests' experiences. Our team is always available to assist with any transportation questions you may... More 

Savage, Maryland, United States
Level Contributor
79 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 3 weeks ago

It's been two years since my last visit. I choose this location during the JW Convention just outside of Richmond. I love the Short Pump area. This Marriott is in the process of a major upgrade. Even though my visit is during their renovation, I still slept well and the Customer service always Top Notch! The room upgrade are amazing... More 

Was this review helpful? Yes
MarriottRichmondWest, General Manager at Richmond Marriott West, responded to this review

It was our pleasure to welcome you to the Marriott Richmond West. Thank you so much for your kind remarks regarding our recent renovations and available amenities. We are glad to read that our team was able to provide you with the level of service and attention to detail that helped to make your visit top notch. I look forward... More 

Birmingham
Level Contributor
47 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

It is always helpful to find a decent hotel for sports tournaments. This Marriott is undergoing renovation and the new rooms are lovely. The hotel was QUIET. It is near alot of business development that includes stores, shops, and dining. It is close an easy drive to River City and the other oft associated used complexes. It isn't difficult to... More 

Was this review helpful? Yes
MarriottRichmondWest, General Manager at Richmond Marriott West, responded to this review

Whether you are visiting the Marriott Richmond West for business or pleasure we are an ideal fit for anyone traveling to the area. Our location makes it easy to access the area and we are just minutes from attractions, event venues and more. Thank you for your remarks regarding your experiences. We are happy you were able to relax comfortably... More 

Saint Charles, Missouri
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My check in went quickly and the staff greeted me with smiles. The room was one of the newly renovated rooms and was beautiful. The wall with the big screen TV was dark without lighting on the entire wall length. An associate and I were trying to work with both our laptops and only had a bench to share and... More 

Was this review helpful? Yes
MarriottRichmondWest, General Manager at Richmond Marriott West, responded to this review

It was wonderful to have had you here and we are happy you were able to enjoy one of our newly renovated guest rooms. Although many aspects of your visit were enjoyable, we regret we missed the mark on ensuring your complete satisfaction. Your remarks regarding your accommodations and dining experience are appreciated. We will share your comments with our... More 

Raleigh, USA
Level Contributor
52 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed June 1, 2015

I stayed in one of their new rooms which is very nice with a lovely bathroom ,TV and bed but seating that is not at all comfortable. The staff were very good -- warm and friendly. Unfortunately the hotel was full of an athletic group -- youth volleyball I believe --who were not under control at all -- at night... More 

Was this review helpful? Yes
MarriottRichmondWest, General Manager at Richmond Marriott West, responded to this review

Thank you for taking the time to share your experiences. While we are glad you were able to enjoy a stay in one of our newly renovated rooms, we regret we missed the mark on ensuring your entire visit was as you anticipated. Thank you for bringing your concerns regarding noise levels to our attention. This is not reflective of... More 

Purcellville, Virginia
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed April 23, 2015

From the moment I walked in the staff was smiling and welcoming. Check in was seedless. Room a bit dated but they are undergoing renovations. Brought my kids and they enjoyed a swim in the pool. convenient to area shopping and I 64. I will return for business!

Was this review helpful? Yes
MarriottRichmondWest, General Manager at Richmond Marriott West, responded to this review

Thank you for taking the time to share your experiences with us. We are glad you and your family were able to experience many aspects of our hotel throughout your visit. It warms our hearts to read that our team was able to provide you with the level of service and attention to detail that provided you with a welcoming... More 

1 review
5 of 5 stars Reviewed April 8, 2015 via mobile

The staff is professional and makes you want to reach out to them if you have a need!! Specifically Cullen demonstrated these qualities and exemplifies what you would expect as a guest at a Marriott. Excellent job and thanks for hiring such amazing people!! Cole

Was this review helpful? Yes
MarriottRichmondWest, General Manager at Richmond Marriott West, responded to this review

Thank you so much for your wonderful comments regarding the level of service you received during your stay. We make every effort to ensure our guests feel welcomed and we are delighted you were able to experience this firsthand. I look forward to sharing your kind remarks. It would be our pleasure to welcome you back to the Marriott Richmond... More 

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