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All 22 Glen Allen hotels

Richmond Marriott West

3.0 of 5 Hotel   |   4240 Dominion Boulevard, Glen Allen, VA 23060
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Ranked #17 of 22 Hotels in Glen Allen
A recent review
3 of 5 stars reviewed 1 week ago
bgluckma Drexel Hill, PA
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137 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Drexel Hill, PA
Senior Contributor
47 reviews 47 reviews
23 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel was comfortable and quiet, even with multiple collegiate sports teams staying at the property the same time we were staying there (Early November, 2014). The room decor looked like it's been patched up over the years and is due for an upgrade. That being stated, everything worked. The most awkward thing in the room is when you switch... More

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MarriottRichmondWest, General Manager at Richmond Marriott West, responded to this review

When staying at the Marriott Richmond West, all of our guests can relax and unwind in the quiet comfort of their accommodations. We did want to let you know that we will be starting updates to our hotel beginning in January of 2015 to ensure our guests continue to enjoy all you have come to expect from the Marriott Brand... More

Birmingham, AL
Top Contributor
55 reviews 55 reviews
23 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

modern, new hotel in great location. plenty of food in the area, of all types. staff were very friendly. I recommend the Taziki's for Mediterranean food, located close by. The brand is headquartered and founded in my town. I was feeling very ill upon arrival in Richmond, so a familiar place close by was comforting.

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MarriottRichmondWest, General Manager at Richmond Marriott West, responded to this review

Traveling while feeling under the weather can certainly be a challenge and we’re just glad to hear that you were able to relax comfortably while away from your home. We hope to always deliver that level of service and hospitality as it was intended 87 years ago in D.C. when it all first started with the Marriott family. Thank you... More

Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

As a premier platinum guest, I must say, Joel Fuller, the new general manager, has taken this older property and brought new life to it. Their sole purpose at this business hotel is to make sure they provide you with a successful stay by tending to all of your needs and service requests. The front desk manager, Seden Atasoy, was... More

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MarriottRichmondWest, General Manager at Richmond Marriott West, responded to this review

It is truly a pleasure to welcome our Elite Guests and we thank you for your loyalty to the Marriott Brand and especially, the Marriott Richmond West. We were delighted to have you with us for an extended stay and thrilled to hear that we will be your home away from home once again in the near future. Your kind... More

Raleigh, North Carolina
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 14, 2014

I stay here about twice a month. The hotel is conveniently located near Short Pump in an office park. It has plenty of parking(although spaces up front are scarce) and is off the main road so it is very quiet. Customer service is decent, but if you check in late there is usually no one at the front desk and... More

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MarriottRichmondWest, General Manager at Richmond Marriott West, responded to this review

Thank you for sharing your experiences. Your loyalty is truly appreciated. Your comments will be shared with our team as we work to improve the guest experience. We regret that we did not meet your expectations on every level during your stay. There are times, late in the evening, when our front desk personnel may have to step away and... More

Virginia Beach, Virginia
Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed October 3, 2014

My first stay at this Marriott and for only one night to attend a high school get together was a stay that insured my return whenever I have an opportunity to be in that area. The hotel was beautifully appointed, beds were comfortable and NO feathers as I requested. I was upgraded to the concierge floor which I greatly appreciated.... More

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MarriottRichmondWest, General Manager at Richmond Marriott West, responded to this review

It was a pleasure to welcome you to the Marriott Richmond West. We are delighted to read you were able to enjoy so much during your visit and we thank you for your kind comments. For any future visits, we do offer a variety of hotel packages and our Technology Bundle includes the American breakfast for two guests daily as... More

Radford, Virginia
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 12, 2014

We stayed at this hotel monthly as a family of 4 for 3 years while playing travel ball in richmond. It was always steady hosting an event (bar mitzvah, family reunions, policemen functions, etc.) but the staff was always helpful. The 6th floor concierge service during the week had an excellent breakfast and was well staffed. We used the bar... More

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MarriottRichmondWest, General Manager at Richmond Marriott West, responded to this review

The greatest compliment we could receive is that our guests return to our hotel when they are in the Richmond area. We can't thank you enough for your continued loyalty! Our guests can enjoy a variety of amenities and we are glad you have had the chance to have the benefit of our concierge level services while here. We did... More

Glen Allen, Virginia, United States
1 review
1 of 5 stars Reviewed September 5, 2014

To say the least I feel ripped off... Several days ago our ac crapped out so we ended up staying at the Hampton Inn & Suites in Innsbrook the first night. We were very happy with our stay there, but they were booked full last night due to race weekend. So, we ended up at the Marriott. If I would... More

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MarriottRichmondWest, General Manager at Richmond Marriott West, responded to this review

It is disheartening to read comments likes yours. This is not the experience we expect to deliver to our guests and we regret we missed the mark on ensuring your visit exceeded your expectations. We are currently planning a multi-million dollar renovation to our property which includes renovations to our guest rooms and common areas. At that time, we will... More

New Jersey
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 2, 2014

I was scheduled to stay at this hotel on 6/21/2014. I made my reservation in advance as I always do. Two double beds. Upon arriving to check-in, I was told that they wanted to put me up at another hotel because the hotel was booked up and my room was no longer available. The only room they had was a... More

Was this review helpful? Yes 1
MarriottRichmondWest, General Manager at Richmond Marriott West, responded to this review

We appreciate the time you took to share your perspective with us. We sincerely regret any inconvenience you may have experienced while checking into our hotel. To read comments like yours is disheartening and I will review your comments with our team. This is not the experience we expect to deliver to our guests. We continually refresh our commitment to... More

Columbia, South Carolina
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 24, 2014 via mobile

This particular Marriott is in need of serious updating. The decor is very old, musty carpets, generally not close to the standards expected when booking a stay at Marriott Hotels. Also not sure why any hotel would charge an extra $12.95 for wireless internet access. For the record, there is several other Hotel chains that are far more deserving of... More

Was this review helpful? Yes 1
MarriottRichmondWest, General Manager at Richmond Marriott West, responded to this review

Thank you for taking the time to share your perspective. We regret we did not meet your expectations on every level during your stay. Feedback like yours helps us understand the needs of our guests. For our guests looking to connect, we do offer complimentary internet service in our business center and our lobby. We thought you would like to... More

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 19, 2014 via mobile

Staff is great. The hotel is terrible. Bad ventilation, masked by air freshness that are over powering. Wall paper in rooms is literally buckling from moisture. I asked for a new room and was shown several, all were in similar condition. Gym had no air and was humid. I cut my 3 nights short and booked at aLoft down the... More

Was this review helpful? Yes 2
MarriottRichmondWest, General Manager at Richmond Marriott West, responded to this review

It is disheartening to read comments like yours. This is not the experience we expect to deliver to any of our guests. We regret we did not meet your expectations while here and we thank you for your comments. We are currently in the planning stages to refurbish our property to provide our guests with a most comfortable stay. It... More

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Additional Information about Richmond Marriott West

Address: 4240 Dominion Boulevard, Glen Allen, VA 23060
Location: United States > Virginia > Glen Allen
Price Range (Based on Average Rates): $
Hotel Class:3 star — Richmond Marriott West 3*
Number of rooms: 234
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Also Known As:
Richmond Marriott West Hotel Glen Allen
Marriott Hotel Glen Allen
Marriott Glen Allen
Glen Allen Marriott

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