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All 22 Glen Allen hotels

Richmond Marriott West

3.0 of 5 Hotel   |   4240 Dominion Boulevard, Glen Allen, VA 23060
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Ranked #18 of 22 Hotels in Glen Allen
A recent review
4 of 5 stars reviewed 2 weeks ago
doctorsbj Radford, Virginia
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132 reviews from our community

Traveler rating
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    39
    12
    11
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36
14
11
57
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Radford, Virginia
Contributor
18 reviews 18 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel monthly as a family of 4 for 3 years while playing travel ball in richmond. It was always steady hosting an event (bar mitzvah, family reunions, policemen functions, etc.) but the staff was always helpful. The 6th floor concierge service during the week had an excellent breakfast and was well staffed. We used the bar... More

Was this review helpful? Yes
MarriottRichmondWest, General Manager at Richmond Marriott West, responded to this review

The greatest compliment we could receive is that our guests return to our hotel when they are in the Richmond area. We can't thank you enough for your continued loyalty! Our guests can enjoy a variety of amenities and we are glad you have had the chance to have the benefit of our concierge level services while here. We did... More

Glen Allen, Virginia, United States
1 review
1 of 5 stars Reviewed 3 weeks ago

To say the least I feel ripped off... Several days ago our ac crapped out so we ended up staying at the Hampton Inn & Suites in Innsbrook the first night. We were very happy with our stay there, but they were booked full last night due to race weekend. So, we ended up at the Marriott. If I would... More

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MarriottRichmondWest, General Manager at Richmond Marriott West, responded to this review

It is disheartening to read comments likes yours. This is not the experience we expect to deliver to our guests and we regret we missed the mark on ensuring your visit exceeded your expectations. We are currently planning a multi-million dollar renovation to our property which includes renovations to our guest rooms and common areas. At that time, we will... More

New Jersey
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

I was scheduled to stay at this hotel on 6/21/2014. I made my reservation in advance as I always do. Two double beds. Upon arriving to check-in, I was told that they wanted to put me up at another hotel because the hotel was booked up and my room was no longer available. The only room they had was a... More

Was this review helpful? Yes 1
MarriottRichmondWest, General Manager at Richmond Marriott West, responded to this review

We appreciate the time you took to share your perspective with us. We sincerely regret any inconvenience you may have experienced while checking into our hotel. To read comments like yours is disheartening and I will review your comments with our team. This is not the experience we expect to deliver to our guests. We continually refresh our commitment to... More

Columbia, South Carolina
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 24, 2014 via mobile

This particular Marriott is in need of serious updating. The decor is very old, musty carpets, generally not close to the standards expected when booking a stay at Marriott Hotels. Also not sure why any hotel would charge an extra $12.95 for wireless internet access. For the record, there is several other Hotel chains that are far more deserving of... More

Was this review helpful? Yes 1
MarriottRichmondWest, General Manager at Richmond Marriott West, responded to this review

Thank you for taking the time to share your perspective. We regret we did not meet your expectations on every level during your stay. Feedback like yours helps us understand the needs of our guests. For our guests looking to connect, we do offer complimentary internet service in our business center and our lobby. We thought you would like to... More

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 19, 2014 via mobile

Staff is great. The hotel is terrible. Bad ventilation, masked by air freshness that are over powering. Wall paper in rooms is literally buckling from moisture. I asked for a new room and was shown several, all were in similar condition. Gym had no air and was humid. I cut my 3 nights short and booked at aLoft down the... More

Was this review helpful? Yes 2
MarriottRichmondWest, General Manager at Richmond Marriott West, responded to this review

It is disheartening to read comments like yours. This is not the experience we expect to deliver to any of our guests. We regret we did not meet your expectations while here and we thank you for your comments. We are currently in the planning stages to refurbish our property to provide our guests with a most comfortable stay. It... More

Arlington, VA
Contributor
12 reviews 12 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed August 17, 2014

I travel to richmond a LOT on the weekends so I usually bid on 3 star hotels only as it does not matter where in richmond I am staying. It is true that the wallpaper is peeling, the paint on my bathroom ceiling is peeling as well as stains on the walls. The lobby is still nice. Service is still... More

Was this review helpful? Yes
MarriottRichmondWest, General Manager at Richmond Marriott West, responded to this review

Thank you for sharing your experiences with us. We regret we did not meet your expectations on every level and we appreciate your feedback. You are correct; we are currently in the planning stages to begin updates at our hotel. Our location, near many businesses, shopping, attractions and restaurants in Richmond make is easy to explore the area and we... More

Pennsylvania
Top Contributor
65 reviews 65 reviews
10 hotel reviews
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed August 16, 2014

We booked this hotel from the road. I got a concierge room with my AAA membership. First let me say that the front desk staff was amazing. They were very friendly and accommodating. They helped me secure a complimentary breakfast for my family as well as gave us recommendations on where to eat dinner locally. Upon arrival to our floor,... More

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MarriottRichmondWest, General Manager at Richmond Marriott West, responded to this review

Thank you so much for your wonderful comments regarding your stay. We are delighted our team was able to assist you with your last minute reservations. I look forward to sharing your comments with them. We regret any inconvenience you may have experienced with the fire alarm. We do provide diagrams of our hotel floor plan and encourage our guests... More

1 review
1 of 5 stars Reviewed August 13, 2014

I travel for a living and only stay at Marriotts (JW Marriott, Marriott, Residence Inn, Courtyard etc) and have come to appreciate the JW Marriott and Marriott for their higher quality. Unfortunately this Marriott is the exception to that rule. First let me say the staff was excellent, friendly and helpful. My problem is with the rooms and I saw... More

Was this review helpful? Yes
MarriottRichmondWest, General Manager at Richmond Marriott West, responded to this review

Thank you for your continued loyalty to Marriott Brand of hotels. We appreciate you sharing your experiences with us and we regret we did not exceed your expectations on every level while here. We value the feedback we receive from our guests and we wanted to let you know that we are currently in the planning stages to begin renovations... More

Ocean City, Maryland
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 8, 2014

I was very surprised upon check in. The reviews don't do this hotel justice. The room was nice and clean and breakfast was a nice treat if you are a Marriott Gold member. Great value. I will absolutely use this hotel again

Was this review helpful? Yes
MarriottRichmondWest, General Manager at Richmond Marriott West, responded to this review

Thank you for sharing your experiences with us. We appreciate your kind comments. We strive to provide all of our guests with a comfortable stay and we are glad you were able to enjoy so much. It was great to have had you here and we wanted to let you know that we are planning some updates to our property... More

Charlottesville, Virginia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 4, 2014

Planned to spend the weekend at this hotel for a special event.. Only stayed one night. The staff was very accommodating and friendly. Was upgraded to a suite. The bed was awful to put it mildly, It was so soft your back was arched if you slept on your stomach. Since we were there for a special event, we wanted... More

Was this review helpful? Yes
MarriottRichmondWest, General Manager at Richmond Marriott West, responded to this review

We appreciate the time you took to share your experiences with us. We regret that we did not meet your expectations on every level and we thank you for sharing your concerns. We value the feedback of our guests and we want to let you know that we are currently in the planning stages to renovate our property. Our updates... More

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Additional Information about Richmond Marriott West

Address: 4240 Dominion Boulevard, Glen Allen, VA 23060
Location: United States > Virginia > Glen Allen
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Richmond Marriott West 3*
Number of rooms: 234
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Also Known As:
Richmond Marriott West Hotel Glen Allen
Marriott Hotel Glen Allen
Marriott Glen Allen
Glen Allen Marriott

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