We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 22 Glen Allen hotels

Richmond Marriott West

3.0 of 5 Hotel   |   4240 Dominion Boulevard, Glen Allen, VA 23060
Hotel website
Hotel deals
Hotel amenities
Special Offer
Free Parking
Save Saved
You added Richmond Marriott West to your Saves list
Richmond Marriott West
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
55%
Ranked #17 of 22 hotels in Glen Allen
A recent review
3 of 5 stars reviewed 1 week ago
bmuss Columbia, South Carolina
  • Overview
  • Reviews (129)
  • Photos (26)
  • Similar Hotels
  • Amenities
  • Q&A
  • Room tips (20)
  • Location
  • More
true
Write a Review

129 people have reviewed this hotel

Traveler rating
    36
    33
    39
    12
    9
See reviews for
33
14
11
57
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Any
English first
Columbia, South Carolina
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
3 of 5 stars Reviewed 1 week ago via mobile

This particular Marriott is in need of serious updating. The decor is very old, musty carpets, generally not close to the standards expected when booking a stay at Marriott Hotels. Also not sure why any hotel would charge an extra $12.95 for wireless internet access. For the record, there is several other Hotel chains that are far more deserving of... More

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago via mobile

Staff is great. The hotel is terrible. Bad ventilation, masked by air freshness that are over powering. Wall paper in rooms is literally buckling from moisture. I asked for a new room and was shown several, all were in similar condition. Gym had no air and was humid. I cut my 3 nights short and booked at aLoft down the... More

Was this review helpful? Yes 1
MarriottRichmondWest, General Manager at Richmond Marriott West, responded to this review

It is disheartening to read comments like yours. This is not the experience we expect to deliver to any of our guests. We regret we did not meet your expectations while here and we thank you for your comments. We are currently in the planning stages to refurbish our property to provide our guests with a most comfortable stay. It... More

Arlington, VA
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I travel to richmond a LOT on the weekends so I usually bid on 3 star hotels only as it does not matter where in richmond I am staying. It is true that the wallpaper is peeling, the paint on my bathroom ceiling is peeling as well as stains on the walls. The lobby is still nice. Service is still... More

Was this review helpful? Yes
MarriottRichmondWest, General Manager at Richmond Marriott West, responded to this review

Thank you for sharing your experiences with us. We regret we did not meet your expectations on every level and we appreciate your feedback. You are correct; we are currently in the planning stages to begin updates at our hotel. Our location, near many businesses, shopping, attractions and restaurants in Richmond make is easy to explore the area and we... More

Pennsylvania
Top Contributor
65 reviews 65 reviews
10 hotel reviews
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We booked this hotel from the road. I got a concierge room with my AAA membership. First let me say that the front desk staff was amazing. They were very friendly and accommodating. They helped me secure a complimentary breakfast for my family as well as gave us recommendations on where to eat dinner locally. Upon arrival to our floor,... More

Was this review helpful? Yes
MarriottRichmondWest, General Manager at Richmond Marriott West, responded to this review

Thank you so much for your wonderful comments regarding your stay. We are delighted our team was able to assist you with your last minute reservations. I look forward to sharing your comments with them. We regret any inconvenience you may have experienced with the fire alarm. We do provide diagrams of our hotel floor plan and encourage our guests... More

1 review
1 of 5 stars Reviewed 2 weeks ago

I travel for a living and only stay at Marriotts (JW Marriott, Marriott, Residence Inn, Courtyard etc) and have come to appreciate the JW Marriott and Marriott for their higher quality. Unfortunately this Marriott is the exception to that rule. First let me say the staff was excellent, friendly and helpful. My problem is with the rooms and I saw... More

Was this review helpful? Yes
MarriottRichmondWest, General Manager at Richmond Marriott West, responded to this review

Thank you for your continued loyalty to Marriott Brand of hotels. We appreciate you sharing your experiences with us and we regret we did not exceed your expectations on every level while here. We value the feedback we receive from our guests and we wanted to let you know that we are currently in the planning stages to begin renovations... More

Ocean City, Maryland
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I was very surprised upon check in. The reviews don't do this hotel justice. The room was nice and clean and breakfast was a nice treat if you are a Marriott Gold member. Great value. I will absolutely use this hotel again

Was this review helpful? Yes
MarriottRichmondWest, General Manager at Richmond Marriott West, responded to this review

Thank you for sharing your experiences with us. We appreciate your kind comments. We strive to provide all of our guests with a comfortable stay and we are glad you were able to enjoy so much. It was great to have had you here and we wanted to let you know that we are planning some updates to our property... More

Charlottesville, Virginia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Planned to spend the weekend at this hotel for a special event.. Only stayed one night. The staff was very accommodating and friendly. Was upgraded to a suite. The bed was awful to put it mildly, It was so soft your back was arched if you slept on your stomach. Since we were there for a special event, we wanted... More

Was this review helpful? Yes
MarriottRichmondWest, General Manager at Richmond Marriott West, responded to this review

We appreciate the time you took to share your experiences with us. We regret that we did not meet your expectations on every level and we thank you for sharing your concerns. We value the feedback of our guests and we want to let you know that we are currently in the planning stages to renovate our property. Our updates... More

Simpsonville, Kentucky
Top Contributor
53 reviews 53 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed July 28, 2014

There is nothing that was horrible but nothing for the owners to brag about unless it is the fact they can spend as little as possible on upgrades but continue to get people to pay for a room. It is a borderline three star, edging toward a two star rating. The mattress was worn out and saggy. The AC had... More

Was this review helpful? Yes
MarriottRichmondWest, General Manager at Richmond Marriott West, responded to this review

We appreciate you sharing your experiences with us. Our guests comfort is our highest priority and we thank you for bringing these points to our attention. Feedback like yours helps us to better understand the needs of our guests. We are currently in the planning stages of providing upgrades to our property to ensure our guests a most comfortable stay.... More

Corning,NY
Senior Contributor
43 reviews 43 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 27, 2014

We had a nice overnight stay. Hotel was very nice and was clean. The staff was very helpful and always willing to assist. The rooms were a little bit dated and could use some repairs but it was clean. The bed was wonderful if you like plush beds. Hotel is located in a really nice business park area very close... More

Was this review helpful? Yes
MarriottRichmondWest, General Manager at Richmond Marriott West, responded to this review

It was wonderful to welcome you to the Marriott Richmond West. Thank you so much for your kind comments. We are located near many attractions, shopping, restaurants and more. It is great that you were able to easily explore the area. We are happy you had the opportunity to relax and unwind while here. We’re excited to share that we... More

Nashville, Tennessee
Senior Contributor
42 reviews 42 reviews
15 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed July 25, 2014

The floor was so gummy in my room (438) that I had to put the bed spread on the floor. The floor in the the bathroom was sticky and I used what extra towels I had to put down to keep it off my feet. Lastly, what is it that this hotel skimps on using the A/C in the common... More

Was this review helpful? Yes
MarriottRichmondWest, General Manager at Richmond Marriott West, responded to this review

Our hotel is centrally located, near many businesses, shopping, restaurants and more. We are glad you were able to enjoy that aspect of your stay. Thank you for bringing your concerns to our attention. We will have our maintenance team look into and address any issues with the air conditioning in the main areas of our hotel. I will share... More

Owners: What's your side of the story?
If you own or manage Richmond Marriott West, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Richmond Marriott West? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Richmond Marriott West

Address: 4240 Dominion Boulevard, Glen Allen, VA 23060
Phone Number:
Location: United States > Virginia > Glen Allen
Price Range (Based on Average Rates): $
Hotel Class:3 star — Richmond Marriott West 3*
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Travelocity, Expedia, Booking.com, Marriott, Priceline, Tingo, Hotels.com, BookingOdigeoWL and Venere so you can book your Richmond Marriott West reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Richmond Marriott West Hotel Glen Allen
Marriott Hotel Glen Allen
Marriott Glen Allen
Glen Allen Marriott

26 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (12)
Viewed
Room/suite (4)
Viewed
View from room (2)
Viewed
Hotel & grounds (2)
Viewed
Bathroom (4)

Management photos: Courtesy of the property manager

Viewed
All management photos (15)
Viewed
Dining (3)
Viewed
Hotel & grounds (6)
Viewed
Room/suite (1)
Viewed
Business center/function rooms (1)
Viewed
Pool/beach area (1)
Viewed
Other (3)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Glen Allen with
any amenities

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Richmond Marriott West is located in the Innsbrook office park, just minutes from Short Pump Mall. The hotel features a classy lobby bar, eclectic restaurant, more than 6000 square feet of meeting space and the fantastic service you have come to expect from Marriott. Innsbrook has beautiful landscaping and jogging trails that wind around the park's lakes. Nearby businesses include Capital One, Markel, Wachovia, Philip Morris, Genworth, PFG Food Group, CarMax and Circuit City. ... more   less 
Number of rooms
234

Questions & Answers

Questions? Get answers from Richmond Marriott West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer