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Richmond Marriott West

3.0 of 5
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4240 Dominion Boulevard, Glen Allen, VA 23060
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Richmond Marriott West
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Ranked #15 of 22 Hotels in Glen Allen
A recent review
4 of 5 stars reviewed 2 weeks ago
Steven T Wake Forest, North Carolina, United States
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151 reviews from our community

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36
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Wake Forest, North Carolina, United States
Top Contributor
101 reviews 101 reviews
55 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I recently had the opportunity to visit the Marriott Richmond West property and was pleased overall. As a frequent traveler spending 100+ nights in hotels you tend to look for specific features that will allow you to feel more at home vs staying in another hotel room for the evening. The hotel property and rooms are nice, not extraordinary but... More 

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MarriottRichmondWest, General Manager at Richmond Marriott West, responded to this review

Whether you are visiting us for business or pleasure, it is our hope that all of our guests feel at home here. We are delighted you found the available amenities, including our Concierge level lounge, helped make your stay with us great. All of our team members are available to ensure every aspect of your stay is as you expected... More 

charlottesville
Senior Contributor
39 reviews 39 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I love escaping for a weekend to Richmond and staying here. The stay are always great, the rooms clean and perfect, parking not an issue, and access to everything awesome. Be sure to ask if there are any functions in the hotel when checking in and to be placed further away. We have been there during child... More 

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MarriottRichmondWest, General Manager at Richmond Marriott West, responded to this review

It was wonderful to welcome you and your wife to the Marriott Richmond West. We are happy you have enjoyed your visits with us and we thank you for your continued loyalty to the Marriott Brand of hotels. Our Glen Allen location is central to shopping, restaurants, business and more and we are glad you enjoyed this aspect of your... More 

Washington DC, District of Columbia
Senior Contributor
37 reviews 37 reviews
25 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This is an average hotel at best. I have been staying here on and off for business for the past couple of months, and every time I have been disappointed. The hotel feels like 1980s. The rooms are barely even average. I have stayed in different rooms so far and never had a shower with decent water pressure. Worst thing... More 

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MarriottRichmondWest, General Manager at Richmond Marriott West, responded to this review

We thank you for taking the time to share your experiences with us. Your continued loyalty is appreciated, however; we certainly regret we did not provide you with the experience you anticipated. It is our hope that our guests will make us aware of any concerns so we can work together to ensure your entire stay is positive. I am... More 

MD
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

This hotel is conveniently located in the center of a business park area. We were here on business, and it appeared that every other guest there was there for similar reasons. The staff were all very friendly and helpful. The room was clean but not fancy. I must say the bed was up to Marriott's comfortable standards! You really can't... More 

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MarriottRichmondWest, General Manager at Richmond Marriott West, responded to this review

It was great to welcome you and we thank you for your kind remarks and continued loyalty to the Marriott Brand of hotels. We are happy to read you were able to relax and unwind while here. Our guests can enjoy a variety of room types and locations throughout our property and our team can assist with placing you in... More 

New York City, New York
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 12, 2015

It has everything you need. Nice clean rooms, excellent staff. However, as a Marriott platinum member I was disappointed to see that there concierge lounge is open to open to everyone. Other than that I had no issues.

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MarriottRichmondWest, General Manager at Richmond Marriott West, responded to this review

We are glad you were able to enjoy your stay with us and we thank you for your kind remarks. We want to let you know that our guests staying in our concierge level rooms and suites have access to the lounge. I will look further into your comments to ensure our loyal guests and Marriott Rewards members can fully... More 

North Caorolina
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed February 3, 2015

I was in Richmond for an event for my son at the University of Richmond. The Richmond Marriott West was an excellent choice. The staff was very friendly and professional. The lobby is well appointed and a full bar and snacks were continually available to us throughout the weekend.The lobby struck me as very comfortable and cozy. The rooms were... More 

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MarriottRichmondWest, General Manager at Richmond Marriott West, responded to this review

It was our pleasure to welcome you to the Marriott Richmond West. We are happy to read you had the opportunity to stay with us while attending an event for your son at the University of Richmond. Our guests' comfort is our highest priority and your kind remarks regarding your overall experience are welcomed. Our lobby area offers space to... More 

Philadelphia, Pennsylvania
Top Contributor
477 reviews 477 reviews
30 hotel reviews
161 helpful votes 161 helpful votes
3 of 5 stars Reviewed January 22, 2015

Clean? yes. Friendly staff? meh- most of them are. Room? comfortable bed, as in all marriott hotels, but the wallpaper was peeling all over in my room and it looked like it hadn't had any renovations since the 80s. There was a big cut out panel under the sink that looks liked someone took a drywall saw to it and... More 

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MarriottRichmondWest, General Manager at Richmond Marriott West, responded to this review

We appreciate you taking the time to share your experiences with us. We do regret that we did not meet your expectations on every level while here. Although we are in the process of adding some exciting updates throughout our property, our guests should never leave feeling less than positive with our service, accommodations, and hospitality. We truly regret we... More 

Tampa, Florida
1 review
4 of 5 stars Reviewed January 22, 2015

The staff at this hotel is Awesome!! Stephanie manages the concierge lounge in the evening and Ci Ci in the mornings - both make my "home away from home" (I am here every week) really like a home! The staff at the front desk (notably Seden, Armond, and Han) go out of their way to be friendly & helpful. The... More 

Was this review helpful? Yes
MarriottRichmondWest, General Manager at Richmond Marriott West, responded to this review

We are truly overjoyed to read that you consider us your home away from home and we thank you for your wonderful comments. It is our hope that all of our guests have experiences like yours while here. Thank you for your continued loyalty and membership in the Marriott Rewards Program. Your kind remarks regarding our team, including our front... More 

Wilmington, North Carolina
1 review
5 of 5 stars Reviewed January 21, 2015

This hotel is clean, friendly and the service is excellent. We stay in Hotels way too much, but at least this concierge lounge is home away from home...food is excellent, two free drinks waiting for you, and a smiling face there to help every night, thanks Stephanie you do a great job!!

Was this review helpful? Yes
MarriottRichmondWest, General Manager at Richmond Marriott West, responded to this review

It was wonderful to have had you here and we thank you for the kind remarks. Our goal is to provide all of our guests with experiences like yours and we are happy our team, especially Stephanie, was able to ensure your time in our concierge lounge made you feel at home. We will share your comments with her. It... More 

Rio de Janeiro, RJ
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 13, 2015

So.... Indeed the hotel is dated and it needs and full upgrade, but the hotel is very clean and the staff is awesome. No, staff is better than awesome. Stephanie in the lounge is perhaps the best host I have ever met (Yes, Platinum for life and i have seen it all) and if you are lucky enough to be... More 

Was this review helpful? Yes
MarriottRichmondWest, General Manager at Richmond Marriott West, responded to this review

It was our pleasure to have had you here and we thank you for your wonderful comments regarding our team, especially Stephanie. I look forward to sharing your feedback with her. Our on-site fitness center includes cardiovascular equipment, free weights, treadmills, elliptical machines, a pool and more. We know your schedule may not include a typical work day so our... More 

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