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Richmond Marriott Short Pump

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4240 Dominion Boulevard, Glen Allen, VA 23060
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Richmond Marriott Short Pump
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31 Reviews from our TripAdvisor Community

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Alexandria, Virginia
Level Contributor
44 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed in the middle of renovations; saw some of the gutted rooms being redone on my floor. I was in an updated floor and had a great stay. Will be interesting to see what it looks like when the renovations are complete. Location is convenient in Innsbrook. Staff was friendly, had no issues with construction noise, and will stay again... More 

Helpful?
Thank USR1
Baltimore, Maryland
1 review
5 of 5 stars Reviewed 3 days ago NEW

This was an awesome stay. Cierra at the front desk checked me in and she did everything she could to accommodate my needs, she was very friendly and polite, and even laughed at my corny jokes. Kenny Harris from housekeeping made sure he let us know where all the attractions were. Gave us street by street directions on how to... More 

Helpful?
Thank Qreddy
Bethlehem, Pennsylvania
Level Contributor
81 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 161 helpful votes
4 of 5 stars Reviewed 1 week ago

This is an attractive property located in an expansive office complex. The front desk staff was really good. Check in was easy and every time I passed by the desk, I was warmly greeted. They are doing a great job. The room was nice and had everything you needed including free wifi. My only complaint with the rooms is the... More 

Helpful?
Thank glen65
Pittsboro, North Carolina
Level Contributor
122 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 stars Reviewed 1 week ago

There are a few things that hotels frequently get wrong. This hotel got them right: Bedside outlets: Not only AC outlets on both sides, but also USB outlets! Shower: Glass sliding barn door to get in, with the temperature controls on the entry side, OPPOSITE from the shower head! And, a hand held sprayer too! Non-slippery floor and large (polished... More 

Helpful?
Thank Warings
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

Wow, we could not thank you enough for your wonderful comments. We are thrilled to read that you found our recent renovations were a huge hit and I look forward to sharing your remarks with our team. We did take the time to understand both our business and leisure traveler needs and the ability to stay connected while traveling and... More 

Centreville, Virginia
Level Contributor
291 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
5 of 5 stars Reviewed 1 week ago

Great property with a great staff. The new Marriott bed is very nice, the front desk and lounge staff is very friendly. I had a room on the 6th floor and was able to get a good night's sleep. Their breakfast was pretty good, I recommend the Corn Flakes coated french toast.

Helpful?
Thank scherzva
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

Thank you for your great review. We are happy to read that our team was able to provide you with the level of service and attention to detail you anticipated. It is wonderful to read that you were able to relax comfortably while here and were able to experience a good night's sleep with our new Marriott bedding. We hope... More 

1 review
1 of 5 stars Reviewed 1 week ago

I have been a loyal member of the Marriott brand for over ten years and a loyal customer of this Marriott location for the past 2 years, staying through its outdated days and through its construction days. So I was glad to see the renovations and was looking forward to staying in the newly refurbished rooms. Unfortunately on one of... More 

Helpful?
Thank Derek G
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

First, we would like to thank you for your continued loyalty as a Marriott Rewards member. We sincerely regret any delay in reaching out to you regarding your comments. We take all matters related to your comments very seriously as there is a strict protocol that is put in place once a report of your nature has been filed. I... More 

Level Contributor
2 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

We decided to take a trip to Richmond for a weekend getaway and decided to try out a new hotel. We go to Richmond a couple times per year and have stayed at both the Hilton and the Hyatt House in Short Pump in the past. We were intrigued by the recent renovation and competitive price compared to the other... More 

Helpful?
Thank Lee L
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

It was our pleasure to welcome you! We are delighted to read your first visit was enjoyable and that our team was able to ensure your stay way as you anticipated. Thank you for letting us know of your room preferences and we appreciate your patience while we worked to move you to a room that met your expectations. We... More 

Blairsville, Georgia, United States
Level Contributor
54 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

1st impression of lobby and staff is awesome. Maybe I'm too particular but renovation missed the details (wallpaper, switches, switch plates). We also had a view of the building's roof. I wouldn't pay more than a 3 star price, but worth it if you can get room for under $100.

Helpful?
Thank KM-NOinBville
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

Thank you for taking the time to share your feedback. While we are happy to read that our team was able to ensure you received a warm welcome, we regret we fell short of ensuring your complete satisfaction. We never want our guests to feel their visit was not as they hoped and we thank you for sharing your feedback.... More 

Ronkonkoma, New York
Level Contributor
34 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed for business seminars at the Marriott West in Glen Allen. It is a stones throw to the short pump mall (A must see). They have just renovated this hotel to depict the design and concept of the Euro styling and therapeutic experience. Some rooms are equipped with aromatherapy, some have "headache" soothing lighting, hi tech showers, and wall... More 

Helpful?
Thank lee l
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

It was truly a pleasure to welcome you. We are thrilled to read that you enjoyed our newly renovated hotel and that you were able to relax comfortably while here. Whether you have accommodations in one of our Stay Well rooms which feature soothing lighting, as well as a vitamin C infused shower or in one of our other guest... More 

Morrisville, North Carolina
Level Contributor
56 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We normally stay at my parents not far from where this hotel is located when we travel home for the holidays. This time we opted for a hotel and selected this one as it was close and I always prefer a full service property when I can do it. I wasn't sure what to expect honestly with the hotel being... More 

Helpful?
Thank Brian L
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

There’s nothing like returning home for the holidays and we are delighted we could offer you a stress free stay while you were visiting family. We were happy to learn that our hotel exceeded your expectations and that you will stay with us again the next time you visit the Richmond area. Thank you for choosing the Richmond Marriott Short... More 

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