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Extended Stay America - Richmond - West End - I-64

2.0 of 5
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10961 West Broad Street, Glen Allen, VA 23060 (Formerly Homestead Studio Suites)
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Extended Stay America - Richmond - West End - I-64
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80 Reviews from our TripAdvisor Community

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Richmond, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Very poorly managed. My elderly mother made reservations by phone and both clerks unable to confirm once we arrived. Took 30 mins to check in. Parking lot not plowed after recent snowstorm despite adjacent businesses having their lots cleared. SIDEWALK AREA IN FRONT OF ROOMS NOT CLEARED OF ICE AND NO SALT APPLIED. FRONT DESK HELP(?) SEEMED UNCONCERNED. AVOID THIS... More 

Helpful?
1 Thank Woodburn1958
Manager_11525, General Manager at Extended Stay America - Richmond - West End - I-64, responded to this review

Thank you for sharing your experience with us. I would like to start by apologizing to you for not meeting your expectations. Please know that the safety of our guests is first our first priority and I personally salt treated every walkway and sidewalk on the property. Unfortunately due to the snow accumulation in the immediate aftermath of the storm,... More 

Richmond, Virginia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 7, 2015

Very comfortable hotel room. Full kitchen, with full size refrigerator is very convenient. The two queen size beds are roomy and comfortable. Large breakfast bar/table and lots of storage space add to the comfort. The premises are kept very clean inside and out. Sound proof walls are also very nice. Great location, within two miles of restaurants, shopping and lots... More 

Helpful?
2 Thank Ellen S
Manager_11525, General Manager at Extended Stay America - Richmond - West End - I-64, responded to this review

Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours.... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed August 3, 2015

Room was supposed to be non-smoking. Smelled like ash tray. Found dirty pubic covered wash cloth in shower, foot prints in shower. Terrible customer service. Incompetent hotel staff. Everything about it was just terrible. Run down room, disgusting housekeeping and sketchy guests moving about the property.

Helpful?
2 Thank Ashley F
Manager_11525, General Manager at Extended Stay America - Richmond - West End - I-64, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The room conditions you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback, I will be retraining our entire staff to make sure we are thoroughly cleaning and inspecting rooms to our company’s high standards prior to guest... More 

Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed August 2, 2015 via mobile

Check in is at 3 and we got here at 4. The room that we booked and PAID for was not available. We got downgraded to a room we did not book and got a refund of $12. We always stay at Aloft when we come here, and we made a big mistake by thinking we would save a few... More 

Helpful?
2 Thank Kim M
Manager_11525, General Manager at Extended Stay America - Richmond - West End - I-64, responded to this review

The feedback provided in your review is much appreciated. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your stay did not meet our company’s high standards. In response to your feedback, I will be reviewing our room inspection and front desk procedures with our staff. The staff and I appreciate... More 

Clay, New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed April 27, 2015

My brother, his girlfriend and I stayed here for the Richmond race April 2015. I have to agree with the Feb 2015 review. The room, while not filthy, was not clean and very basic. It did not smell clean and showed wear and tear with little maintenance. Our fully equipped kitchen included nothing, There was no coffee pot, no utensils,... More 

Helpful?
1 Thank Sue V
Richmond, Virginia
1 review
5 of 5 stars Reviewed March 30, 2015

We are a group from TSC Construction Company and my boss has been here for months. I have been here for a week , in and out . Management has been flexible with affording us a good rate and they have good hospitality. I recommend staying here for your business and leisure trips

Helpful?
Thank Chris S
Phillisburg, Nj
Level Contributor
82 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 stars Reviewed February 25, 2015

We booked a 2-Queen beds suite for 1 night. The room is very basic with very obvious wear and tear without much maintenance. But it was clean. We have encountered some issued with the door. Apparently, due to the extreme low temperature, the electronic door lock start malfunctioning. We discovered this issue after the dinner and found our room wide... More 

Helpful?
1 Thank mraquila
Richmond, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed December 11, 2014

Stained walls and floor, dirty room. We asked to be moved to a different room, which was not much better. Staff was friendly, however, and the reservation agent was extremely helpful. Never again will I stay in this hotel.

Helpful?
1 Thank MK H
Orange County, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed December 10, 2014

I have stayed at this property on and off for 3 years. The new management get a 0. I have had towels with yellowish spot, rooms with missing doors on cabinets, missing shower curtains and even was told my room was not available due to overbooking. Then when I called my travel agent and did a three way call, my... More 

Helpful?
1 Thank jj j
New York
1 review
1 of 5 stars Reviewed December 8, 2014

Lobby was dark, room smelled like garbage, room was dirty, burn marks on the counter, carpeting pulled up, bed was uncomfortable, room decor was very outdated. also had to deal with listening to the person in the next room snoring and then on the phone, both sides of the conversation. We checked out after the first night and went to... More 

Helpful?
Thank 203anonymous2014
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