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All 22 Glen Allen hotels

BEST WESTERN PLUS Glen Allen Inn

2.5 of 5 Hotel   |   8507 Brook Road, Glen Allen, VA 23060-4019
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Ranked #12 of 22 Hotels in Glen Allen
A recent review
5 of 5 stars reviewed 3 weeks ago
Tony T Roanoke Rapids, United States
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139 reviews from our community

Traveler rating
    39
    56
    28
    14
    2
See reviews for
50
36
10
29
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Roanoke Rapids, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

On September 3rd my wife and I traveled to Richmond ,VA to attend the Nascar race. Our stay at Best Western Glen Allen Inn was a very pleasant one. We were greeted by a friendly smile at check in and they were very helpful with questions we had about the area. Clean room and good breakfast in the morning. Would... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
JPManagement, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review

I'm so pleased to hear that you enjoyed your stay with us during Nascar weekend, that is always a fun weekend for both guests and staff and we strive to provide a positive experience even after leaving the track. We hope that you will come see us again during next year's races! Thanks, Katy More

Fonthill, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The staff was excellent and the hotel was very clean & modern. The pool was clean and refreshing after a hot day on our motorcycle. This was are second time at this hotel and would definitely stay there again.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
JPManagement, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review

Thank you so much for sharing your great feedback with us, I'm glad you got to enjoy our pool before it closes for the season! On behalf of our entire staff, I hope that you will select us again during future travels so that we can provide you with another exceptional experience. Thanks! Katy More

Contributor
13 reviews 13 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

we had a few problems with our stay here. Our booked was for 2 king suites non smoking when we arrived we were given 1 non and 1 smoking room. it took an hour to get the the rooms corrected and then there were no towels in the room once we FINALLY got in it! The hallway smelled of smoke... More

Review collected in partnership with Best Western

Was this review helpful? Yes
JPManagement, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review

I am so sorry to hear that you and your party had such a difficult time getting settled in a room, we always do our best to accommodate all guest requests for room type in as timely a manner as possible. On behalf of our housekeeping staff, I apologize that you did not receive the exemplary service we strive to... More

Emporia Va, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This weekend was superior and excellence for our first honeymoon and wife's birthday. She was the one said this is more like the honeymoon we never got to take.The atomosphere was lovely. She wants to now comeback to do it again, I agreed.

Review collected in partnership with Best Western

Was this review helpful? Yes 2
JPManagement, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review

I am so pleased to hear that you enjoyed your stay with us during your special weekend, your experience is what we strive to provide here and on behalf of our entire staff, I hope that you will be returning soon! Thank You! Katy More

Minneapolis, United States
Contributor
12 reviews 12 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Great staff, too. The gentleman who checked us in was very nice, and gave us a larger room. It was very nice. Even had a kitchen! This BW is very clean. The gentleman who was stocking and cleaning the breakfast are worked hard, and kept up with everything, and kept everything stocked.

Review collected in partnership with this hotel

Was this review helpful? Yes 3
JPManagement, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review

I am so glad that our staff provided you with the superior service we aim for, we would love an opportunity to provide you with the same clean, hospitable experience again! Thanks! Katy More

Richmond, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed at the hotel for a week. The first day I was there I noted the anti-slip surfaces in the tub were worn away and the tub was extremely slippery. After nearly falling I went to the front desk and asked for a rubber safety mat and was told they didn't provide these. On the way back to my... More

Review collected in partnership with Best Western

Was this review helpful? Yes
JPManagement, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review

On behalf of both our Front Desk and Housekeeping staff, I am so sorry that you had an unpleasant stay with us. We are taking all of your feedback into consideration to ensure that all of our rooms are being provided with adequate supplies and that our shower facilities are safe for all of our guests. I hope that you... More

Baltimore
Senior Reviewer
6 reviews 6 reviews
2 of 5 stars Reviewed August 20, 2014

The reviews tell you all you need to know, especially those with a 3 or less rating. We just came into town for a funeral. I booked two rooms, one for my wife and me and one for my sister. neither room had towels. ---A week before our arrival I called and notified the front desk manger that we were... More

Was this review helpful? Yes
JPManagement, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review

I am so sorry to hear that your party had such a hard time receiving an early check-in, this is a policy that we always honor whenever possible, and on behalf of our entire staff, I apologize that more was not done to accommodate you. I thank you for your feedback and have since reviewed this policy with our Front... More

Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 17, 2014

After reviewing this hotel online I choose to stay here. First, there were no towel in the bathroom...absolutely none, not one. I had to go downstairs and get my towels. There was hair on the floor in the bathroom, not a big deal but it was there. I turned on the shower and there was a loud shaking noise like... More

Was this review helpful? Yes 1
JPManagement, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review

On behalf of our housekeeping staff, I apologize that you did not have adequate supplies in your room or the optimum standards of cleanliness that we strive to provide. We are working closely with our staff to ensure these standards are being met and your feedback is much appreciated as we are always looking for new ways to improve. When... More

Honaker, VA
Top Contributor
72 reviews 72 reviews
17 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed August 11, 2014

We stayed here on our way to Williamsburg as a stop over/one nighter, our room was perfect night one! New décor, clean, priced right. On the way back, it was so good the first time, we booked here again, we got a smoking room by mistake! We probably did not see on the Best West site to specify, I could... More

Was this review helpful? Yes
JPManagement, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review

I am very pleased to hear that you had such a wonderful experience during your first stay with us. I do apologize that you received a smoking room during your second stay, we always offer guests the option to change rooms as long as we have one available and I do hope that you will consider another stay so that... More

Indianapolis, Indiana
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 5, 2014

I read reviews and book this hotel for 1 night on our way to PA. We checked in at 9:30 PM after 10 hours of driving. I was so surprised because the room was totally the opposite of the reviews. The beds had sagging mattresses with wrinkles sheets. A spider hung by the door of the bathroom. We had room... More

Was this review helpful? Yes 1
JPManagement, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review

I am so sorry to hear that you had such a negative experience during your stay. We are always working hard with our staff as a whole to improve our methods of cleanliness and overall guest satisfaction and I appreciate your feedback so that we can continue to improve upon that. Thanks, Katy More

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Additional Information about BEST WESTERN PLUS Glen Allen Inn

Address: 8507 Brook Road, Glen Allen, VA 23060-4019
Phone Number:
Location: United States > Virginia > Glen Allen
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Glen Allen Inn 2.5*
Number of rooms: 62
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Also Known As:
Best Western Glen Allen Hotel Glen Allen

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