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BEST WESTERN PLUS Glen Allen Inn

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8507 Brook Road, Glen Allen, VA 23060-4019
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BEST WESTERN PLUS Glen Allen Inn
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BEST WESTERN PLUS Glen Allen Inn
BEST WESTERN PLUS Glen Allen Inn
BEST WESTERN PLUS Glen Allen Inn
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170 reviews from our community

Traveler rating
    49
    65
    34
    17
    5
See reviews for
63
42
11
33
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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    (44)
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Richmond, Virginia
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Everything was wonderful. Rooms was excellent, and very pricey rates too. Would have stayed longer but couldn't afford it. But, I love Best Western allot. I stay at them everywhere my family, and I travel.

Review collected in partnership with Best Western

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1 review
1 of 5 stars Reviewed 2 weeks ago

In February, I booked a reservation for my family to stay at the Best Western in Glen Allen VA for Mother's Day weekend. I called over three months in advance to request a crib in the room and was told no problem. When we arrived at the hotel we were given a pack and play instead of a crib which... More 

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We had the best experience at this hotel. Got a really good deal online and could not have been happier with the quality of the hotel and service. It looks like the whole hotel has been remodeled, everything seemed new. Very clean and comfortable. Breakfast was generous and staff was very accommodating!

Was this review helpful? Yes 1
Easton, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This was a great stay with our pet while visiting in the area. The breakfast was good and the hotel was very clean and the bed was extremely comfortable. We would definitely stay at this location again. It was very convenient to locate off the highways in this area.

Review collected in partnership with Best Western

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1 review
1 of 5 stars Reviewed 4 weeks ago

needs more attention to maintenance of the rooms an amenities. Staff was only adequate. Although we'd called ahead to be sure there was an outdoor whirlpool and swimming pool, no one thought to tell us it wasn't open yet. Huh? The in-room jacuzzi leaked and the faucet spun around like a merry go round. Staff was worse than indifferent.

Review collected in partnership with Best Western

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JPManagement, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review

I am so sorry to hear about the misunderstanding regarding our pool area. We are taking your feedback into consideration and reviewing how this situation was handled to ensure it does not happen again. We hope that you will consider another stay with us in the future so that we may provide you with a more pleasant experience. Thank You,... More 

Lake Pleasant, United States
1 review
4 of 5 stars Reviewed 5 weeks ago

We had a coupon book and gave it a shot. It turned out great. We thought the Best Western Plus is new and stylish, Breakfast is so-so and could use improvement . computers were slow and needed updating. We did not use the pool or hot tub but overall we made do and would come back.

Review collected in partnership with Best Western

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JPManagement, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review

Thank you for your feedback regarding your recent stay with us. We are so pleased to hear that you appreciated the hotel's decor and overall appearance and are taking your feedback on our breakfast and business center into consideration for improvement. We hope that you will come back and stay with us again! Thank You, Katy More 

Roanoke, Virginia
Top Contributor
306 reviews 306 reviews
18 hotel reviews
104 helpful votes 104 helpful votes
4 of 5 stars Reviewed April 18, 2015 via mobile

First time staying at this property. My first thoughts were it looks to be in a bad part of town, but it really wasn't the worst part of town. The parking was ok. The lobby was very modern and pretty. The desk attendant was very nice and friendly. We had a late check-in after 11pm at night. The interior hallways... More 

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JPManagement, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review

Thank you very much for your feedback regarding your recent stay with us. We are happy to hear that overall you enjoyed your stay, and value your thoughts on ways in which we may be able to improve in regards to the comfort of our beds as well as breakfast. We hope you'll be back to see us again! Thank... More 

Baltimore
1 review
2 of 5 stars Reviewed April 9, 2015

The toilet tank in my bathroom leaked, and appeared to have been leaking for some time. The wall thermostat was nonfunctional. And the one elevator was being worked on at check-out time. It was an okay experience, but not worth repeating.

Review collected in partnership with Best Western

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ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review

Dear Cindi, Thank you for telling us about your visit with us. We appreciate all of your comments and concerns about the hotel. Thank you for telling us your concerns about the bathroom, as well as the thermostat in your room. We are very sorry if you were inconvenience that you were caused. We will be sure to pass this... More 

Elmira, NY, United States
Contributor
14 reviews 14 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed April 3, 2015

A great location not at all far from I-95, a most fair lodging rate, a bit concealed and set back from the road but quiet AND clean. Our one complaint is that each time we stay we notice things, "being neglected and let go." The room pretty nice but there are some uncleaned spots on the walls and carpeting that... More 

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ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review

Dear Steve, Thank you for telling us about your experience. We really value your opinion about the hotel. We are very sorry if your were inconvenienced at all. We will be sure to use this feedback to make the necessary changes to the hotel to make it better for you, and future guests to the hotel. Thank you for your... More 

Portland, Oregon
Top Contributor
107 reviews 107 reviews
25 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed March 30, 2015

We expected to pay much more for a stay near Richmond, but found a coupon that gave us a very good price. The motel was clean and comfortable. The staff was nice, the breakfast good, the internet worked well. At that price, we would definitely stay there again. The location was the only downside, and that was not too bad.

Review collected in partnership with Best Western

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ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review

Dear Larry, Thank you for telling us about your visit with us. We appreciate your feedback about your stay. We are glad you and your family chose us for your hotel needs. We are glad you found the hotel to be a good value. Thank you so much for staying with us. We hope that you will consider us again... More 

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