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BEST WESTERN PLUS Glen Allen Inn

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8507 Brook Road, Glen Allen, VA 23060-4019
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1 room 1 guest
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BEST WESTERN PLUS Glen Allen Inn
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183 Reviews from our TripAdvisor Community

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Traveler rating
    54
    70
    36
    18
    5
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70
43
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35
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (183)
  • Mar-May only
    (44)
  • Jun-Aug only
    (61)
  • Sep-Nov only
    (37)
  • Dec-Feb only
    (41)
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Owings Mills, United States
1 review
5 of 5 stars Reviewed yesterday NEW

the was a co parenting meeting and I think they did a great job. The people were great and everything was clean. The furniture needs to be updated but over all i enjoyed my stay. I would not mind come back here again. Plus there are many stores and restaurants close by.

Review collected in partnership with Best Western

Was this review helpful? Yes
Venice, Florida
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

After a long day driving north from Florida, we reached the hotel about 4:30 in the afternoon to find that our "pet friendly" room wasn't ready, and "wouldn't be for at least a half hour". Not that big a deal, but it would have been nice if the young man at the desk had been at least a little apologetic.... More 

Was this review helpful? Yes
ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review

Dear June, Thank you for taking the time to share your feedback. We apologize for any dissatisfaction of your stay and that the room was not ready sooner. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to not just meet, exceed your expectations. Thank you for... More 

Montpelier, United States
1 review
4 of 5 stars Reviewed 1 week ago

My stay was very good, good customer service and the room were very clean and comfortable, bathroom nice and clean and well stocked. Breakfast was good but could have been better, eggs were cold and pancake area was not monitored for spills.

Review collected in partnership with Best Western

Was this review helpful? Yes
ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review

Dear Beverly, Thank you for taking the time to review our hotel. We appreciate the valuable feedback so that we can continually improve guest satisfaction. Thank you for your business and we hope you stay with us again. Sincerely, Hotel Management More 

bouckville ,ny, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

There were no vacancies and we were a late arrival about 10 pm. The front desk attendent was helping a gentlement in front of us but there were no rooms so she was able to suggest some alternative places to stay and where not to go. I thought that was nice of her. She was very pleasant and patient.

Review collected in partnership with Best Western

Was this review helpful? Yes
ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review

Dear Carrie, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Warm Regards, Hotel Management More 

Kill Devil Hills, North Carolina
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Over all this hotel is just okay , our room was cleanish , beds comfortable . We were nonsmokers in a smoking room , I used to smoke so usually it doesn't bother me but this room was the smokeyest smelling room that I have ever been in . And there were cigaret butts under this little bench so you... More 

Was this review helpful? Yes
ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review

Dear Amstelncv, Thank you for reaching out and writing your review. We are sorry you were not satisfied with the condition of your room. Guest Satisfaction is important to us and we appreciate the valuable feedback to ensure all guest rooms are up to Best Western Plus standards. Sincerely, Hotel Management More 

Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 22, 2015

Overall, this hotel meets your basic expectations of what a Best Western should be. I was pleased that this hotel offered 2 queen beds since we were travelling as a family whereas some other Best Westerns in the greater Richmond area only offered doubles. The staff was very good at check in and check out. The exterior and location of... More 

Was this review helpful? Yes
ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review

Dear Tim, Thank you for taking the time to review our hotel. We appreciate the feedback as guest satisfaction is important to us. We thank you for your business and we hope you stay with us again in the future. Sincerely, Hotel Management More 

Albany, NY, United States
1 review
5 of 5 stars Reviewed July 21, 2015

We had a very nice stay at this Best Western. The staff were excellent, especially housekeeping. Our room was spotless and nicely decorated. The pool was crystal clear!!!!! We are looking forward to staying again in the future.

Review collected in partnership with Best Western

Was this review helpful? Yes
ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review

Dear Michele, We are so pleased you enjoyed your stay with us and found our staff to be excellent. We appreciate the feedback and your business. We hope you stay with us again in the future. Sincerely, Hotel Management More 

Glen Allen, Virginia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 17, 2015

We were having some work done at home and needed to be out of the house, so from Trivago I selected this hotel. The staff was very friendly and helpful. (Front desk,housekeeping,and breakfast attendant) The hotel was very nice and most of all, "Clean". Very nice outdoor pool. I have found my new home away from home. If I had... More 

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ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review

Dear Winifred W, We are so pleased you enjoyed your stay with us. Thank you for the positive feedback of our hotel. We hope you stay with us again in the future. Sincerely, Hotel Management More 

Level Contributor
151 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
2 of 5 stars Reviewed July 3, 2015

If you haven't noticed hotels are divided into classes. Expedia is the primary source for Hotel Class Rating used by Tripadvisor. That Hotel Class Rating is the STAR Class next to the hotel name. Star ratings reflect the hotel class of a property and give travelers a sense of what type of accommodation to expect. However, the BUBBLE Rating is... More 

Was this review helpful? Yes 1
JPManagement, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review

I am so sorry to hear that your room was not up to the standard of cleanliness that we strive to provide and that the situation did not receive the prompt remedy that it deserved. We are constantly inspecting and reviewing our guest rooms to ensure the optimum level of cleanliness and comfort for our guests and we are taking... More 

Concordville, United States
2 reviews
5 of 5 stars Reviewed June 30, 2015

Very nice hotel - staff is all very friendly and very accommodating. Have been staying here on and off over the past 4 months for business and wouldn't consider any other hotel. Guest services has been a pleasure to work with and very knowledgeable.

Review collected in partnership with Best Western

Was this review helpful? Yes
ManagementTeamGM, Manager at BEST WESTERN PLUS Glen Allen Inn, responded to this review

Dear Jonathan, Thank you for taking the time to review our hotel. We are pleased to see that you enjoyed your stay with us and that our staff was courteous. On behalf of our entire staff at Best Western Plus Glen Allen we thank you for your business and we hope to see you again when your travels bring you... More 

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