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Courtyard by Marriott Richmond North/Glen Allen

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10077 Brook Road, Glen Allen, VA 23059
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Courtyard by Marriott Richmond North/Glen Allen
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123 Reviews from our TripAdvisor Community

Traveler rating
    45
    48
    18
    5
    7
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39
18
7
36
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Granger, Indiana
Senior Reviewer
7 reviews 7 reviews
4 of 5 stars Reviewed 1 week ago NEW

Very nice and typical--that's good--Courtyard. Courteous staff, clean, quiet. Location is far outside Richmond but close to suburbs. Many restaurants in immediate area. Hotel is slightly tricky to find, located in the back end of a shopping center.

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Charlotte, North Carolina
Contributor
14 reviews 14 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed in this hotel last year (and had no issues) for a baseball tournament and were required to stay here again this year. We arrived on Friday- late afternoon, no line at check-in, got a room on the 4th floor as requested (#423). We dropped off our bags in the room and went for an early dinner at the... More 

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Katy P, Manager at Courtyard by Marriott Richmond North/Glen Allen, responded to this review

Heidi M, Thank you for your feedback! We always appreciate any and all comments that are shared with us about our hotel. Although you had some issues with your room, I'm glad that our team responded immediately and were able to get you settled in your new room. We did have some maintenance issues over your weekend, unfortunately, I apologize... More 

Portsmouth, Virginia, United States
Top Contributor
84 reviews 84 reviews
22 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is right off of I-295/I-95 between downtown Richmond and Ashland. Lots of shopping nearby including all the big chains -- Best Buy, Barnes & Noble, Dick's, etc. Booked a room for one night on Priceline as we were traveling through. Room was a great size with king bed and couch. Could angle the tv to watch from bed... More 

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Mentone,Ca
Contributor
11 reviews 11 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 26, 2015

Traveling on a family vacation from California. Experienced exceptional customer service from other Marriots locations along the way until the Glen Allen/Richmond stop. Nice enough place, just nothing that would make me choose this location over another chain when returning.

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Roanoke, VA
Top Contributor
85 reviews 85 reviews
44 hotel reviews
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed April 12, 2015

One night here on business. The room was clean and the staff was courteous. The location was good, with restaurants, etc. nearby. Good sized room, quiet. Nothing spectacular, but a good place for a short business trip.

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Fairfax Station, Virginia
Top Contributor
87 reviews 87 reviews
19 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed March 31, 2015 via mobile

A very average and uninspiring Courtyard. I've stayed at much better versions in this chain. The lobby and rooms are kept nice. The rooms are large and accommodating. The TVs look minuscule in the room. Could have splurged on larger TVs. The beds and pillows are about as uncomfortable as you will find. If you want a good night's sleep... More 

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Katy P, Manager at Courtyard by Marriott Richmond North/Glen Allen, responded to this review

Todd H, Thank you so much for leaving your comments for us. We appreciate every review that is given as it gives us an opportunity to train and coach our staff on what our guest's needs are. We do our very best to make sure that every guest has a pleasant experience at our hotel. I'm sorry that the bed... More 

Senior Contributor
26 reviews 26 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed March 25, 2015

Normally, Courtyard properties are suited for business travelers but this hotel was overrun with girl soccer teams. No where to sit in the lobby, food.bar area was 3 deep and the staff was not adequate for amount of kids/parents. The room was not the best mainly because it was not clean and not cleaned very well during our stay. Sheets... More 

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Katy P, Manager at Courtyard by Marriott Richmond North/Glen Allen, responded to this review

Molins3, Thank you for providing us with feedback regarding your stay this past weekend. We always appreciate the extra opportunities to train and coach our staff. This past weekend we did have quite a few soccer teams in for the Jefferson Cup tournament that was here in Richmond and did everything we could to make the impact on non-Jefferson Cup... More 

Senior Contributor
29 reviews 29 reviews
21 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 25, 2015

I have stayed at many Courtyard Marriotts and this one was better than average. The hotel was nice, clean. The rooms were spacious. The bathrooms were nice with a big shower although the shower pressure was softer than I like. We stayed as a soccer team for three nights and had no issues other than a few rooms not being... More 

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kentucky
Top Contributor
163 reviews 163 reviews
91 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed January 2, 2015

The courtyard chain has pretty much been remodeled and I have come to find out through my numerous stays that a standard has been set. The staff was friendly and helpful. The room was clean and again what I have come to decide as standard for the chain. It was clean, well lit, a small fridge and very comfortable. The... More 

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Beverly Hills, California
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
44 helpful votes 44 helpful votes
1 of 5 stars Reviewed December 16, 2014

Please look for another place to stay in Glen Allen, VA other than this hotel. For the money, you can do MUCH better and not go through the terrible experience we recently had there. The staff is the rudest I have ever encountered...and we travel 200+ days a year on the road. They were all like that, so it is... More 

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Katy P, Manager at Courtyard by Marriott Richmond North/Glen Allen, responded to this review

RodeoDriveCA, Thank you for giving us your feedback regarding your recent stay. We do our best to provide excellent customer service to all of our guests. We apologize if we fell short of your expectations. We are strict on some of our policies, such as those dealing with credit cards, guest information, etc, but do all that we can to... More 

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