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Courtyard by Marriott Richmond North/Glen Allen

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10077 Brook Road, Glen Allen, VA 23059
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Courtyard by Marriott Richmond North/Glen Allen
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126 Reviews from our TripAdvisor Community

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Traveler rating
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    49
    19
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    7
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chambersburg, Pennsylvania
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The current nightly rate for this Courtyard is $159 a night, but in my experience, that is far too high. There are good qualities about this hotel. First, the staff was very accommodating. The first room that we were given had a malfunctioning door. After bringing it to the clerk's attention, they sent a maintenance man up right away. He... More 

Was this review helpful? Yes 1
Katy P, Manager at Courtyard by Marriott Richmond North/Glen Allen, responded to this review

wemakeithail, Thank you for providing us with feedback about your stay! We are glad that your overall stay was good and that you enjoyed the surrounding area. Our rates are set to reflect the Richmond market, the occupancy of the hotel and also to compete with the hotels around us. I will certainly pass on your feedback of the price... More 

Tampa, Florida
Top Contributor
52 reviews 52 reviews
15 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We utilized this hotel on a recent road trip up and down the east coast. It has all the amenities and quality you would expect from a Marriott Courtyard. The location is quite convenient for those who are doing a road trip because it is right off the highway but still close to downtown, so it can be used as... More 

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Maryland
Top Contributor
151 reviews 151 reviews
147 hotel reviews
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Was in the area for an event. Stayed the night before at a different non-affliated property. The first hotel was was in another time, decade, century. For some reason I kept my original reservation at the Courtyard. Glad I did. Night two I made my escape to paradise. Ok laying it on a bit much but in short, stay at... More 

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Granger, Indiana
Contributor
11 reviews 11 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 weeks ago

Very nice and typical--that's good--Courtyard. Courteous staff, clean, quiet. Location is far outside Richmond but close to suburbs. Many restaurants in immediate area. Hotel is slightly tricky to find, located in the back end of a shopping center.

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Charlotte, North Carolina
Contributor
14 reviews 14 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed May 20, 2015

We stayed in this hotel last year (and had no issues) for a baseball tournament and were required to stay here again this year. We arrived on Friday- late afternoon, no line at check-in, got a room on the 4th floor as requested (#423). We dropped off our bags in the room and went for an early dinner at the... More 

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Katy P, Manager at Courtyard by Marriott Richmond North/Glen Allen, responded to this review

Heidi M, Thank you for your feedback! We always appreciate any and all comments that are shared with us about our hotel. Although you had some issues with your room, I'm glad that our team responded immediately and were able to get you settled in your new room. We did have some maintenance issues over your weekend, unfortunately, I apologize... More 

Portsmouth, Virginia, United States
Top Contributor
88 reviews 88 reviews
24 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed May 3, 2015

This hotel is right off of I-295/I-95 between downtown Richmond and Ashland. Lots of shopping nearby including all the big chains -- Best Buy, Barnes & Noble, Dick's, etc. Booked a room for one night on Priceline as we were traveling through. Room was a great size with king bed and couch. Could angle the tv to watch from bed... More 

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Mentone,Ca
Contributor
11 reviews 11 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 26, 2015

Traveling on a family vacation from California. Experienced exceptional customer service from other Marriots locations along the way until the Glen Allen/Richmond stop. Nice enough place, just nothing that would make me choose this location over another chain when returning.

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Roanoke, VA
Top Contributor
85 reviews 85 reviews
44 hotel reviews
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed April 12, 2015

One night here on business. The room was clean and the staff was courteous. The location was good, with restaurants, etc. nearby. Good sized room, quiet. Nothing spectacular, but a good place for a short business trip.

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Fairfax Station, Virginia
Top Contributor
86 reviews 86 reviews
18 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed March 31, 2015 via mobile

A very average and uninspiring Courtyard. I've stayed at much better versions in this chain. The lobby and rooms are kept nice. The rooms are large and accommodating. The TVs look minuscule in the room. Could have splurged on larger TVs. The beds and pillows are about as uncomfortable as you will find. If you want a good night's sleep... More 

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Katy P, Manager at Courtyard by Marriott Richmond North/Glen Allen, responded to this review

Todd H, Thank you so much for leaving your comments for us. We appreciate every review that is given as it gives us an opportunity to train and coach our staff on what our guest's needs are. We do our very best to make sure that every guest has a pleasant experience at our hotel. I'm sorry that the bed... More 

Senior Contributor
26 reviews 26 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed March 25, 2015

Normally, Courtyard properties are suited for business travelers but this hotel was overrun with girl soccer teams. No where to sit in the lobby, food.bar area was 3 deep and the staff was not adequate for amount of kids/parents. The room was not the best mainly because it was not clean and not cleaned very well during our stay. Sheets... More 

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Katy P, Manager at Courtyard by Marriott Richmond North/Glen Allen, responded to this review

Molins3, Thank you for providing us with feedback regarding your stay this past weekend. We always appreciate the extra opportunities to train and coach our staff. This past weekend we did have quite a few soccer teams in for the Jefferson Cup tournament that was here in Richmond and did everything we could to make the impact on non-Jefferson Cup... More 

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