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All 22 Glen Allen hotels

Courtyard by Marriott Richmond North/Glen Allen

3.0 of 5 Hotel   |   10077 Brook Road, Glen Allen, VA 23059
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Ranked #8 of 22 Hotels in Glen Allen
A recent review
4 of 5 stars Reviewed August 26, 2014
llcva DC Metro Area
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106 reviews from our community

Traveler rating
    42
    42
    13
    5
    4
See reviews for
34
16
6
30
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Benicia, California
Senior Contributor
46 reviews 46 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 1 week ago

We look for Marriott hotels as they normally have high standards. It is a nice hotel. Lobby is very inviting. Rooms look great. But watch for hair in your tub, bathroom and clean. I normal just do a little look to make sure I don't see hair but this was over whelming. Noticeable dust along carpet walls, yuk. Bathtub hair,... More

Was this review helpful? Yes 1
Katy P, Manager at Courtyard by Marriott Richmond North/Glen Allen, responded to this review

Dear BigTuna94510, Thank you for your comments and feedback regarding your stay. I want to apologize to you from our whole staff regarding the hair and dust that was in your room. We strive to create a wonderful experience for all of our guests at our hotel and I'm sorry that we fell short. Feedback like yours helps us as... More

DC Metro Area
Contributor
15 reviews 15 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 26, 2014

Had to make a reservation for a last minute training and Caitlyn couldn't have been kinder and more accommodating. I truly appreciated her "can-do" attitude. Please recognize her for her exceptional customer service. That's why I love staying at a Marriott property!

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Charlotte, North Carolina
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 26, 2014

Not a lot of chain options close to Kings Dominion, but this hotel is straight down the interstate about 15 min south. Nice newer or recently remodeled Courtyard. It's also a lower tier so you can use points or free nights and still be near the park.

Was this review helpful? Yes 1
Fairfax County, Virginia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 22, 2014

My family and I haven't stayed at the hotel yet but Caitlin at the front door was able to change my reservations without penalty so I am impressed with their service already!!! I'm sure the hotel will be just as awesome as Caitlin's service!

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Portland, Maine
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 19, 2014

This hotel is in an area where you will find many restaurants and stores within walking distance or a minute's drive. The hotel itself is very nice. Our room was modern, clean, and comfortable. The staff was pleasant and helpful. The only (slightly) negative thing I have to say is that there is only one washer and dryer for guest... More

Was this review helpful? Yes 1
Fort Meade, Maryland
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 12, 2014

I stayed here while we were visiting Kings Dominion (about 15-20 minutes away). This hotel was very clean and the staff was extremely helpful. We stayed in a King 2 room suite and was spacious and very modern. There was a balcony and enough room to spread out a relax. (Two tvs, a fridge, a microwave, and a coffee maker)... More

Was this review helpful? Yes 1
Virginia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 7, 2014

Very clean hotel, as expected for a Courtyard. Here for a business meeting and the Front Desk attendant not friendly or welcoming. Looking to for an early check in (on a weekday night, and the hotel apparently not "booked") but the front desk clerk very adamant that check in can only occur after 3PM. Meanwhile, several attendees patiently wait in... More

Was this review helpful? Yes 1
Katy P, Manager at Courtyard by Marriott Richmond North/Glen Allen, responded to this review

Dcwildman, Thank you for providing us feedback on your stay! We do apologize that we were not able to get you checked in earlier than the 3pm check-in time. I'm sure that this was frustrating for you. Depending on the day, we do allow early check-ins but we cannot alway guarantee an early check-in. We do our best to accomodate... More

Ramsey, New Jersey
Top Contributor
107 reviews 107 reviews
20 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed July 29, 2014

We were put up at this hotel after our reservation was "lost" by another Marriott hotel. It was pretty late at night and we were definitely not happy, but the front desk staff put us totally at ease, were very sympathetic of our situation, and were extremely welcoming. They made sure we had a king size bed (which we originally... More

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Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 26, 2014

The staff was very nice and so was our room. The hotel is located near several nice restaurants and a movie theater! Although we were told the mall next to it is not very safe while walking to dinner and the theater we felt completely safe. I would recommend this hotel easily.

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Katy P, Manager at Courtyard by Marriott Richmond North/Glen Allen, responded to this review

Am072775, Thank you for your positive feedback! We truly enjoy hearing that our guests enjoyed their stay and that our staff provided you with the exemplary service that we expect. We hope to see you the next time you come to Glen Allen. More

Orlando, Florida
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 23, 2014

My family recently went on a road trip and this Courtyard was our second stop. We were actually booked to stay at another Marriott hotel down the road but the room was in disrepair so they sent us over to this one. As far as the room goes, it was very clean and comfortable. The only negative was that you... More

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Jesse R, General Manager at Courtyard by Marriott Richmond North/Glen Allen, responded to this review

Dear valued guest, thank you for taking the time to provide us with your thoughts on your experience here at the Courtyard. We value our guest opinion and strive to exceed each and every guest expectations during their stay. We do have plans on relocating the TV's in our rooms in the upcoming future. Thank you and we look forward... More

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Additional Information about Courtyard by Marriott Richmond North/Glen Allen

Address: 10077 Brook Road, Glen Allen, VA 23059
Location: United States > Virginia > Glen Allen
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Richmond North/Glen Allen 3*
Number of rooms: 150
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Also Known As:
Courtyard Richmond North/Glen Allen Hotel Glen Allen

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