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Courtyard by Marriott Richmond North/Glen Allen

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10077 Brook Road, Glen Allen, VA 23059
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Courtyard by Marriott Richmond North/Glen Allen
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Courtyard by Marriott Richmond North/Glen Allen
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119 reviews from our community

Traveler rating
    45
    45
    17
    5
    7
See reviews for
38
17
7
36
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Roanoke, VA
Top Contributor
84 reviews 84 reviews
43 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed 1 week ago

One night here on business. The room was clean and the staff was courteous. The location was good, with restaurants, etc. nearby. Good sized room, quiet. Nothing spectacular, but a good place for a short business trip.

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Fairfax Station, Virginia
Top Contributor
79 reviews 79 reviews
18 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

A very average and uninspiring Courtyard. I've stayed at much better versions in this chain. The lobby and rooms are kept nice. The rooms are large and accommodating. The TVs look minuscule in the room. Could have splurged on larger TVs. The beds and pillows are about as uncomfortable as you will find. If you want a good night's sleep... More 

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Katy P, Manager at Courtyard by Marriott Richmond North/Glen Allen, responded to this review

Todd H, Thank you so much for leaving your comments for us. We appreciate every review that is given as it gives us an opportunity to train and coach our staff on what our guest's needs are. We do our very best to make sure that every guest has a pleasant experience at our hotel. I'm sorry that the bed... More 

Senior Contributor
26 reviews 26 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Normally, Courtyard properties are suited for business travelers but this hotel was overrun with girl soccer teams. No where to sit in the lobby, food.bar area was 3 deep and the staff was not adequate for amount of kids/parents. The room was not the best mainly because it was not clean and not cleaned very well during our stay. Sheets... More 

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Katy P, Manager at Courtyard by Marriott Richmond North/Glen Allen, responded to this review

Molins3, Thank you for providing us with feedback regarding your stay this past weekend. We always appreciate the extra opportunities to train and coach our staff. This past weekend we did have quite a few soccer teams in for the Jefferson Cup tournament that was here in Richmond and did everything we could to make the impact on non-Jefferson Cup... More 

Senior Contributor
27 reviews 27 reviews
19 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I have stayed at many Courtyard Marriotts and this one was better than average. The hotel was nice, clean. The rooms were spacious. The bathrooms were nice with a big shower although the shower pressure was softer than I like. We stayed as a soccer team for three nights and had no issues other than a few rooms not being... More 

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kentucky
Top Contributor
140 reviews 140 reviews
83 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed January 2, 2015

The courtyard chain has pretty much been remodeled and I have come to find out through my numerous stays that a standard has been set. The staff was friendly and helpful. The room was clean and again what I have come to decide as standard for the chain. It was clean, well lit, a small fridge and very comfortable. The... More 

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Beverly Hills, California
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
41 helpful votes 41 helpful votes
1 of 5 stars Reviewed December 16, 2014

Please look for another place to stay in Glen Allen, VA other than this hotel. For the money, you can do MUCH better and not go through the terrible experience we recently had there. The staff is the rudest I have ever encountered...and we travel 200+ days a year on the road. They were all like that, so it is... More 

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Katy P, Manager at Courtyard by Marriott Richmond North/Glen Allen, responded to this review

RodeoDriveCA, Thank you for giving us your feedback regarding your recent stay. We do our best to provide excellent customer service to all of our guests. We apologize if we fell short of your expectations. We are strict on some of our policies, such as those dealing with credit cards, guest information, etc, but do all that we can to... More 

Abingdon, Virginia
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 3, 2014

Spent most of the week here while in Richmond. Friendly staff greets you at the door and there are more just like them throughout. Hot breakfast awaits your begging taste buds every morning, just choose the delicious selection. The rooms are very spacious and comfortable allowing one to wander around in blissful splendor. The location is minutes away from everything... More 

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Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 2, 2014

I booked this hotel to be near friends on an extended Thanksgiving weekend trip. I was pleasantly surprised during my stay at the Courtyard Marriott. The bed was super comfy, but a tad smaller than some king beds at other chains. The room layout was modern and updated with a comfy sofa for relaxing. The in room refrigerator was super... More 

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Ashburn, Virginia
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 30, 2014 via mobile

I accidentally booked this hotel thinking it was the Marriott we always stay at when we visit the Richmond area. This one is listed as a level 2 and I don't generally like the lower ones. We were so pleased. We stayed Thanksgiving night (3 rooms) and all of us commented about how clean it was and how large the... More 

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Moore, South Carolina
1 review
1 of 5 stars Reviewed November 27, 2014

In the past several months, I've stayed here for more than 100 nights. Checking in on Sundays. Not Like a "walk-in" guess. Upon check-in my room was not ready at 5:30 pm. Another guess was complaining about being given a dirty room (bed unmade,pillows on the floor,trash can sitting on the bathroom sink, no towels in bathroom). Amanda,front desk manager,... More 

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Katy P, Manager at Courtyard by Marriott Richmond North/Glen Allen, responded to this review

Travelfreely811, Thank you for providing us with information regarding your stay. Any feedback we receive is helpful in our continual process of training and coaching our staff. I want to apologize for the housekeeping issues that you experienced and any that you have experienced in the past at our hotel. This is not indicative of the service we provide as... More 

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