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Hyatt Place Richmond/Innsbrook

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4100 Cox Road, Glen Allen, VA 23060
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Hyatt Place Richmond/Innsbrook
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Hyatt Place Richmond/Innsbrook
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170 Reviews from our TripAdvisor Community

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Traveler rating
    52
    44
    37
    19
    18
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52
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53
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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5 of 5 stars Reviewed 6 days ago NEW

We Love this hotel. Travel to the area two or three times a year tournaments. The room's are very large with a seprate sitting area. They have the best front desk staff around, alway warm and friendly. Many place to eat and shop.

Review collected in partnership with Hyatt Hotels

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Zionsville, Indiana
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

We were in town for a lacrosse tournament, and our coaches were staying at this hotel. That makes it an easy enough choice, but if in town for any other reason, I would probably choose this hotel based solely upon the friendliness of the staff and the room set-up. I like that their wi-fi worked consistently, and that there is... More 

Review collected in partnership with Hyatt Hotels

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Chris C, General Manager at Hyatt Place Richmond/Innsbrook, responded to this review

Hi Diana H, It was a pleasure hosting you and your lacrosse team this past week. Thank you for taking the time to review our hotel on TripAdvisor and give us a 4 out of 5 score. I will share you comments and score with our team. Thank you again and we look forward to seeing your team again next... More 

Cloverdale
2 reviews
2 of 5 stars Reviewed 1 week ago

The lobby of this hotel is nice. The rooms are in need of restoration. Mold in the bathroom, worn carpet, ants in the room, only 1 waste backet (near the desk only) and they argue about replacing your used towels. The front desk worker was arguing with a worker when I had a question, and after 10 minutes of listening... More 

Review collected in partnership with Hyatt Hotels

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Chris C, General Manager at Hyatt Place Richmond/Innsbrook, responded to this review

Hi Debbie S, I apologize that you had a bad experience during your stay. If you have time could you please give me a call at the hotel to discuss the issues in more detail? Thank you for choosing the Hyatt Place Innsbrook and I hope you give us another opportunity to show you that what you experienced is not... More 

Glen Allen, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Last minute reservation and chose Hyatt because of the great price. It was such a lovely room I hated to check out! My daughter was with me and she said the same thing. Cozy bed, quiet comfy surroundings.

Review collected in partnership with Hyatt Hotels

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Chris C, General Manager at Hyatt Place Richmond/Innsbrook, responded to this review

Hi Dorothy, Thank you for your kind words and 5 out of 5 review of our property. I will share you comments with our team during our ongoing training. I am glad you were able to enjoy our Hyatt beds and the great Innsbrook area. Thank you again and we look forward to your next trip to the Hyatt Place... More 

San Diego, California
1 of 5 stars Reviewed 2 weeks ago

service wes good- the front desk, but....has anyone from the head office been to this place lately? 1 star Old Dirty Outdated Quality inn? Budget inn?? Birds nest inn???....need to change your name because you are embarassing Hyatt!

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Chris C, General Manager at Hyatt Place Richmond/Innsbrook, responded to this review

Hi Smon2727, I apologize you did not enjoy your recent stay at the Hyatt Place Innsbrook. Please give me a call at the hotel at your earliest convenience to discuss your stay in more detail. Warm Regards, Chris C. More 

Maryland, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

We've stayed at this hotel for the past 4 years for a convention and unfortunately this year we were a bit disappointed with the housekeeping staff. We haven't given up on Hyatt Place altogether but next year we will consider using the one by the airport.

Review collected in partnership with Hyatt Hotels

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Chris C, General Manager at Hyatt Place Richmond/Innsbrook, responded to this review

Hi Adrian F, Thank you for taking the time to review our Hyatt Place Richmond/Innsbrook on TripAdvisor. I apologize that our housekeeping staff didn't deliver the great stay you should have experienced. If you have some time to discuss your stay in more detail please give me a call at the hotel. Thank you again and I look forward to... More 

Bowie, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

We have been staying at this hotel for several years now and have never been disappointed. Please continue with your outstanding customer service and quality of the rooms and other amenities. The location is very convenient to shopping and restaurants.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Chris C, General Manager at Hyatt Place Richmond/Innsbrook, responded to this review

Hi Michael H, Thank you for your continued loyalty to the Hyatt Place Richmond/Innsbrook. I will share your comments and 5 out of 5 score with our team. Thank you again and we look forward to you next trip to our Hyatt Place Richmond/Innsbrook. Warm Regards, Chris C. More 

Blue Bell, Pennsylvania, United States
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Enjoyed staying at this Hyatt Place the last time we stayed this time we had a negative experience. When we opened the door to our room an overwhelming dank, musky smell emerged. We immediately went to find the air conditioner controls, the room was hot and muggy. They were already set on 68, yet the room was in the 80s.... More 

Was this review helpful? Yes
Chris C, General Manager at Hyatt Place Richmond/Innsbrook, responded to this review

Hi Tamra P, Thank you for taking the time to review our hotel on Trip Advisor. I apologize that we did not deliver the excellent service that Hyatt prides itself on. If you have some time can you please contact me directly at the hotel to discuss your concerns in more detail. Thank you again and I hope that we... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Hey everyone. I felt like I needed to say something since there are so many mixed reviews. I've booked this hotel for July 9-13,2015. This was my first time being here. The staff is very respectful and friendly. The lobby is clean and even the housekeepers greeted me with a smile and respect. Now I've stayed in the Hilton numerous... More 

Was this review helpful? Yes 1
Chris C, General Manager at Hyatt Place Richmond/Innsbrook, responded to this review

Hi JayDee H, Thank you for your review of our hotel. I hope the rest of your stay was as good as the beginning. I will share you comments and review with our staff. Thank you again and we look forward to hosting you should your travels bring you back to Richmond, Virginia. Warm Regards, Chris C. More 

2 reviews
2 of 5 stars Reviewed 3 weeks ago

My husband and I usually stay at the Marriott Richmond West when in the area (he comes on business and I accompany), which is "a stone's throw" from this hotel. Unfortunately, that hotel was sold out when my husband called for a last minute reservation, so he called the Hyatt Place. I thought that this hotel was going to be... More 

Was this review helpful? Yes
Chris C, General Manager at Hyatt Place Richmond/Innsbrook, responded to this review

Hi Anita D, Thank you for your review of our property. We have exciting news, we are going under renovation at the end of 2015. Stay tuned for more details. Thank you again and please let us know if we can accommodate any of your future Innsbrook lodging needs. Warm Regards, Chris C. More 

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