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Hyatt Place Richmond/Innsbrook

3.0 of 5
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4100 Cox Road, Glen Allen, VA 23060
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Hyatt Place Richmond/Innsbrook
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Ranked #12 of 22 Hotels in Glen Allen
A recent review
5 of 5 stars reviewed 3 days ago
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144 reviews from our community

Traveler rating
    44
    38
    32
    16
    14
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43
30
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44
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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    (44)
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    (40)
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    (23)
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1 review
5 of 5 stars Reviewed 3 days ago NEW

Everything was great!!! Staff was friendly throughout our stay, check-in was expedient, close to shops and restaurants, and no request we had went unfulfilled. We enjoyed everything and it only took a few minutes to get fresh coffee at 3 am........Thanks ;)

Review collected in partnership with Hyatt Hotels

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Richmond, United States
1 review
3 of 5 stars Reviewed 5 days ago NEW

This hotel is not being kept up to standards. It is showing signs of wear. I think there is another Hyatt close be so probably this hotel not priority to the company. Food OK, checkin in staff good, check out stff poor, room lights did not work, carpet seemed old.

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New Market, United States
1 review
4 of 5 stars Reviewed 1 week ago

Room was very nice, hotel staff was very nice. The bathroom is very small. The shower head is crooked and forces you to shower in a corner. The bathtub is falling in. Other than the bathroom situation, it was a nice room.

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Chattanooga, Tennessee
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

We have staying at the Hyatt Place Innsbrook three times in fourteen months. We like its convenience to downtown and shopping areas. We love the walking paths around the Innsbrook business complex lakes. They start at the entrance to Hyatt Place. The staff is always courteous and it remains quiet. Lastly, it is very affordable for the amount of room... More 

Review collected in partnership with Hyatt Hotels

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Washington DC, District of Columbia
1 review
2 of 5 stars Reviewed 4 weeks ago

Hotel staff very disorganized at front desk at check in. When I turned down the bed I found multiple long dark hairs in the very messy sheets. I do not believe that the bed linens had been changed since the last guest. I called the front desk to get someone to change the linens. A few minutes later a man... More 

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Virginia
Contributor
13 reviews 13 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 8, 2015

I have stayed at this location several times for business. They deliver everything they promise. The afternoon and evening staff are very warm and welcoming. The location is great with several nice restaurants in the area, many will deliver to the hotel. Oddly, they do not offer lotion, only shampoo and conditioner. I see this occasionally and always think it... More 

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Lynchburg, Virginia
Top Contributor
66 reviews 66 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed March 4, 2015

We have stayed at the Hyatt House a couple of miles from this hotel before and was very satisfied. This hotel is older and ok for the price. The walls are "thin" so you can hear people in nearby rooms. The persons at the front desk were pleasant.

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Chicago, Illinois
Top Contributor
439 reviews 439 reviews
58 hotel reviews
160 helpful votes 160 helpful votes
5 of 5 stars Reviewed February 1, 2015

Our second consecutive stay here. Huge room. Very comfortable bed. Nice breakfast. Close to Innsbruck Center which has about a dozen eateries. Right by I-64. Only comment would be breakfast ioffering are cleared immediately at 930/1000 respectively. Dont be llate. Also, no coffee is left out.

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Richmond, Virginia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 28, 2015

I had 2 prepaid reservations. Checking in, Valerie was at the desk.SHE WAS VERY RUDE! There was no welcome , Less then 10 words were spoken, no idea about the amenties...she couldnt reinstate my cancelled PREPAID reservation, Made another and recharged my CC, even told at checkin why was my card getting charged? No Clue expression. At check out they... More 

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Denver, Colorado
Senior Contributor
40 reviews 40 reviews
32 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed January 27, 2015

I stayed at this property over a long weekend for a wedding. It was clean and comfortable. The staff was very accommodating. They offer a complimentary breakfast with cereals, breakfast sandwiches, fruit and yogurt. In the evening, there is a small bar with beer and wine for sale. One thing we really enjoyed was all the restaurants within walking distance.... More 

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