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Hyatt Place Richmond/Innsbrook

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4100 Cox Road, Glen Allen, VA 23060
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Hyatt Place Richmond/Innsbrook
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Ranked #12 of 22 Hotels in Glen Allen
A recent review
4 of 5 stars reviewed 2 weeks ago
jmsvss Virginia
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140 reviews from our community

Traveler rating
    43
    36
    31
    16
    14
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40
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43
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Washington DC, District of Columbia
1 review
2 of 5 stars Reviewed 5 days ago NEW

Hotel staff very disorganized at front desk at check in. When I turned down the bed I found multiple long dark hairs in the very messy sheets. I do not believe that the bed linens had been changed since the last guest. I called the front desk to get someone to change the linens. A few minutes later a man... More 

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Virginia
Contributor
14 reviews 14 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have stayed at this location several times for business. They deliver everything they promise. The afternoon and evening staff are very warm and welcoming. The location is great with several nice restaurants in the area, many will deliver to the hotel. Oddly, they do not offer lotion, only shampoo and conditioner. I see this occasionally and always think it... More 

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Lynchburg, Virginia
Top Contributor
66 reviews 66 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We have stayed at the Hyatt House a couple of miles from this hotel before and was very satisfied. This hotel is older and ok for the price. The walls are "thin" so you can hear people in nearby rooms. The persons at the front desk were pleasant.

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Chicago, Illinois
Top Contributor
426 reviews 426 reviews
57 hotel reviews
149 helpful votes 149 helpful votes
5 of 5 stars Reviewed February 1, 2015

Our second consecutive stay here. Huge room. Very comfortable bed. Nice breakfast. Close to Innsbruck Center which has about a dozen eateries. Right by I-64. Only comment would be breakfast ioffering are cleared immediately at 930/1000 respectively. Dont be llate. Also, no coffee is left out.

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Richmond, Virginia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 28, 2015

I had 2 prepaid reservations. Checking in, Valerie was at the desk.SHE WAS VERY RUDE! There was no welcome , Less then 10 words were spoken, no idea about the amenties...she couldnt reinstate my cancelled PREPAID reservation, Made another and recharged my CC, even told at checkin why was my card getting charged? No Clue expression. At check out they... More 

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Denver, Colorado
Senior Contributor
40 reviews 40 reviews
32 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed January 27, 2015

I stayed at this property over a long weekend for a wedding. It was clean and comfortable. The staff was very accommodating. They offer a complimentary breakfast with cereals, breakfast sandwiches, fruit and yogurt. In the evening, there is a small bar with beer and wine for sale. One thing we really enjoyed was all the restaurants within walking distance.... More 

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Virginia
Top Contributor
169 reviews 169 reviews
22 hotel reviews
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed January 19, 2015

We have stayed at a Hyatt before, and found that this location had similar qualities. Lobby and rooms were clean, staff was friendly, there is a free breakfast. There are several places to eat within short walking distance, or order from hotel menu. We did get a PPV movie but it was very expensive ($18!). Our room was quiet and... More 

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Maumee, Ohio
Senior Contributor
27 reviews 27 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 15, 2015

We stayed here while in town for a wedding. Had our small dog with us, so we needed a pet friendly place. What was great about the room was how large it was -- perfect for our pup to run around! The room we stayed in was clean, and we took advantage of the breakfast buffet each morning -- it... More 

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georgia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed December 31, 2014

We love to stay at a Hyatt place when we go places that is why I picked this one. Well check in was great. Everything in the room was nice and taken care of. The only issue that I had was the young people that came to stay there so they could drink all night. That really made the stay... More 

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Contributor
14 reviews 14 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 6, 2014

Arrived in Virginia at 3am and went there too see if there was a room available. There was a soccer tournament that weekend but they found us a room available anyhow. As usual the room was clean and comfortable. Every Hyatt Place we have visited has been a winner!

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