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Hyatt Place Richmond/Innsbrook

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4100 Cox Road, Glen Allen, VA 23060
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1 room 1 guest
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Hyatt Place Richmond\/Innsbrook
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176 Reviews from our TripAdvisor Community

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Traveler rating
    55
    46
    37
    20
    18
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I enjoyed staying here, though it was only one night. The room was very stylish and comfortable. The tv was an LG and it was gorgeous. The shower head's water pressure was just right. The only things that keep me from scoring it "excellent" is the firmness of the mattress and the fact that the ice machines are on every... More 

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Suwanee, Georgia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Although the premise and receptionist area looked nice, it wasn't until I got in the room to where it all started to unravel. I reached for the TV channel line-up but before grabbing it, I noticed what I hope was a drinking liquid spilled on it, but I have my doubts. Very disgusting!!!! I then decided to retire to bed... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes 1
Port Haywood VA, United States
5 of 5 stars Reviewed 6 days ago NEW

Hotel was very nice. Rooms were very inviting and comfortable. Staff was very courteous. Location is very convenient to any businesses in the Glen Allen area. Pool was very nice and clean. Bed was very comfortable.

Review collected in partnership with Hyatt Hotels

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NEWPORT NEWS
2 reviews
5 of 5 stars Reviewed 1 week ago

Stay was comfortable,quiet and rooms are spacious. The hotel is within walking distance to many reasonable restaruants. Hotels breakfast was adequate. Parking lot was landscaped and large enough to park many cars.

Review collected in partnership with Hyatt Hotels

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Chris C, General Manager at Hyatt Place Richmond/Innsbrook, responded to this review

Hi John, Thank you for taking the time to review our hotel on Trip Advisor. I appreciate your great comments and 5 out of 5 score. We are fortunate to be located within walking distance to a lot of great restaurants. I will share you comments and score with our team. Warm Regards, Chris C. More 

Northern VA, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

It was the BEST experience from the moment I walked in until I left. The young lady at the desk was so ... pleasant and kind which was followed by all the staff I came in contact with during my stay. The room was also great.

Review collected in partnership with Hyatt Hotels

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Chris C, General Manager at Hyatt Place Richmond/Innsbrook, responded to this review

Hi Georgette, Thank you for your great review and 5 out of 5 score for our Hyatt Place Richmond/Innsbrook. I am glad you found our staff to be accommodating during your stay. I will share you comments and score with the team. Warm Regards, Chris C. More 

Charlotte, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

The hotel is clean and the staff is very good. I would recommend this hotel. Loud A/C was only problem. There is lots convenient shopping and many restaurants around the hotel. The breakfast is nice and the coffee was decent.

Review collected in partnership with Hyatt Hotels

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Chris C, General Manager at Hyatt Place Richmond/Innsbrook, responded to this review

Hi Anne M, Thank you for taking the time to review our hotel on TripAdvisor. We appreciate the kind words and 4 out of 5 rating. I will share you comments and score with our team. Thank you again and we look forward to your next trip to the Hyatt Place Richmond/Innsbrook. Warm Regards, Chris C. More 

1 review
5 of 5 stars Reviewed 4 weeks ago

We Love this hotel. Travel to the area two or three times a year tournaments. The room's are very large with a seprate sitting area. They have the best front desk staff around, alway warm and friendly. Many place to eat and shop.

Review collected in partnership with Hyatt Hotels

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Chris C, General Manager at Hyatt Place Richmond/Innsbrook, responded to this review

Dear 953lawrenceG, Thank you for your kind words, and 5 out of 5 rating on TripAdvisor. We had a great time hosting all the teams during this years tournament. We appreciate your continued loyalty. I will share your comments and great score with our team. Thank you again and we look forward to your next trip to the Hyatt Place... More 

Zionsville, Indiana
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed July 22, 2015

We were in town for a lacrosse tournament, and our coaches were staying at this hotel. That makes it an easy enough choice, but if in town for any other reason, I would probably choose this hotel based solely upon the friendliness of the staff and the room set-up. I like that their wi-fi worked consistently, and that there is... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Chris C, General Manager at Hyatt Place Richmond/Innsbrook, responded to this review

Hi Diana H, It was a pleasure hosting you and your lacrosse team this past week. Thank you for taking the time to review our hotel on TripAdvisor and give us a 4 out of 5 score. I will share you comments and score with our team. Thank you again and we look forward to seeing your team again next... More 

Cloverdale
2 reviews
2 of 5 stars Reviewed July 22, 2015

The lobby of this hotel is nice. The rooms are in need of restoration. Mold in the bathroom, worn carpet, ants in the room, only 1 waste backet (near the desk only) and they argue about replacing your used towels. The front desk worker was arguing with a worker when I had a question, and after 10 minutes of listening... More 

Review collected in partnership with Hyatt Hotels

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Chris C, General Manager at Hyatt Place Richmond/Innsbrook, responded to this review

Hi Debbie S, I apologize that you had a bad experience during your stay. If you have time could you please give me a call at the hotel to discuss the issues in more detail? Thank you for choosing the Hyatt Place Innsbrook and I hope you give us another opportunity to show you that what you experienced is not... More 

Glen Allen, United States
1 review
5 of 5 stars Reviewed July 18, 2015

Last minute reservation and chose Hyatt because of the great price. It was such a lovely room I hated to check out! My daughter was with me and she said the same thing. Cozy bed, quiet comfy surroundings.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Chris C, General Manager at Hyatt Place Richmond/Innsbrook, responded to this review

Hi Dorothy, Thank you for your kind words and 5 out of 5 review of our property. I will share you comments with our team during our ongoing training. I am glad you were able to enjoy our Hyatt beds and the great Innsbrook area. Thank you again and we look forward to your next trip to the Hyatt Place... More 

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