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All 22 Glen Allen hotels

Candlewood Suites Richmond West End Short Pump

2.0 of 5 Hotel   |   4120 Tom Leonard Dr, Glen Allen, VA 23060
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Ranked #4 of 22 hotels in Glen Allen
A recent review
3 of 5 stars Reviewed July 22, 2014
chitownsam Chicago, Illinois
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86 people have reviewed this hotel

Traveler rating
    63
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • French first
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English first
Chicago, Illinois
Top Contributor
159 reviews 159 reviews
29 hotel reviews
80 helpful votes 80 helpful votes
3 of 5 stars Reviewed July 22, 2014

This is an extended stay hotel. The room had a small, fully equipped kitchen with cooktop, microwave, dishwasher and fridge. There are free washers/dryers on ground level along with a small fitness room. Maid service is only once per week although you can exchange towels/sheets more frequently should you want to. For a hotel room, the size was fine; as... More

Was this review helpful? Yes 1
CWSRichmondWest, Manager at Candlewood Suites Richmond West End Short Pump, responded to this review

Thank You for taking the time to write this review. Thank you for mentioning our fully equipped kitchens and free laundry facilities and I hope you enjoyed those! Glad to hear you enjoyed the area and all the shopping and restaurants available across the street at West Broad Village. I am sorry that you found the room to be a... More

Orlando, Florida
Top Contributor
61 reviews 61 reviews
61 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed May 26, 2014

Wow! What a great Candlewood property! The receptionist was so welcoming and helpful. Lovely area. Chose b/c pet friendly. Not fart from Deep Run Park. One of my fav parks for doggies! Rooms were immaculate. Has fitness and laundry center. Candlewood Cupboard is very resonable priced. Also..can borrow a blender or a board game! How cool is that!!!??? Right next... More

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CWSRichmondWest, Manager at Candlewood Suites Richmond West End Short Pump, responded to this review

Wow! Thank you so much for this awesome review. I am so glad you and the doggies enjoyed your stay with us. It is great being so close to Deep Run park so I am glad you found that convenient. I'm also happy you were able to use our new lending locker to check out some fun and useful items... More

Charleston, South Carolina
Contributor
12 reviews 12 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed March 8, 2014

My husband and I just stayed 7 nights at this hotel in Richmond while visiting family. We were snowed in for 2 days while staying there. The accommodations were very clean and attractive, price was right, it was quiet, and the people who worked there could not have been nicer or more helpful. Within walking distance are very nice shopping... More

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Vancouver, Canada
Top Contributor
116 reviews 116 reviews
74 hotel reviews
114 helpful votes 114 helpful votes
4 of 5 stars Reviewed February 25, 2014

Although they cater to long term stay clients, I stayed for one night and used points plus cash, so the price was just right! The one bedroom suite had a fully equipped kitchen, recliner, TV with VCR and DVD player, sizable workspace, free wifi, laundry, snack type store, open area business center. Staff was friendly. Felt safe in the area.... More

Was this review helpful? Yes 1
CWSRichmondWest, General Manager at Candlewood Suites Richmond West End Short Pump, responded to this review

Thank you for taking the time to write this review. I am happy to hear you enjoyed your stay and found us to be a good value for all the free amenities we offer our guests. The IHG Reward Club points plus cash does offer a great deal! I am glad you also liked our location in the West End.... More

Athens, Georgia
Contributor
14 reviews 14 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 9, 2014

I was looking for extended stay options in Richmond due to being relocated with work. I came across the Candlewood Suites in Short Pump and decided to give it a try. The hotel was very clean and quiet. The staff was very helpful and knew me by name by the 2nd or 3rd day. I ended up staying for two... More

Was this review helpful? Yes
CWSRichmondWest, General Manager at Candlewood Suites Richmond West End Short Pump, responded to this review

Thank you so much for this awesome review! I am so glad you enjoyed your extended stay with us at the Candlewood Suites Richmond West. It's also good to hear that our free laundry facilities and gym made the stay even better. Getting to know our guest during their stay is what makes this so enjoyable and it was great... More

Suffolk, Virginia, United States
Top Contributor
96 reviews 96 reviews
18 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed October 9, 2013

This is clearly an extended hotel as there are many guests who seem to call it home. It is very clean however and the staff friendly. It is located quite conveniently just a ways down the road from Short Pump Mall and was set back off the road so you didn't hear traffic. The simple Queen Studio was perfect for... More

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CWSRichmondWest, General Manager at Candlewood Suites Richmond West End Short Pump, responded to this review

Thank you so much for taking the time to post this review. I am happy to hear that you enjoyed your stay and especially our cleanliness and great location close to Short Pump Town Center. While many of our guests are on long term projects we are happy to serve those staying just a few nights as well! We appreciate... More

Virginia
Top Contributor
51 reviews 51 reviews
15 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed September 16, 2013

The rooms were very nice for the low price! Very surprised. Front office staff was very friendly. My only complaint is the directions on the email confirmation are horrible! Will definitely stay here again...

Was this review helpful? Yes 1
CWSRichmondWest, General Manager at Candlewood Suites Richmond West End Short Pump, responded to this review

Thank you for your review! I am glad that you enjoyed our rooms and the value that we can offer. Our staff has been with us for quite a long time so I am happy that they treated you well. Thanks for the feedback on the directions... I will check to see that all information is correct. More

Bremen, Germany
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 11, 2013

This place offers really a great value for the price! Clean, spacious room with kitchenette (fridge, microwave, dishwasher, cooking facilities), a nice, tiny fitness area, free laundry and Internet as well as free printing! We stayed here during a wedding of friends and the staff at the reception were just the best! Especially a lady called Christina made us really... More

Was this review helpful? Yes
CWSRichmondWest, General Manager at Candlewood Suites Richmond West End Short Pump, responded to this review

Wow! What an awesome review. Thank you so much for taking the time to post this. I am so glad you enjoyed your stay and all the great free amenities that we offer (laundry, internet and printing as you mentioned). Christina has been with us for 8 years now and I agree that she is great. I am glad she... More

Cary, North Carolina
1 review
5 of 5 stars Reviewed June 23, 2013

I stayed at this hotel for almost 9 months and went home on weekends. It was nice to be able to do my laundry for free not haul it back and forth on weekends. The rooms are clean and quiet, the front desk and all of the staff are very friendly and willing to help in anyway they can. The... More

Was this review helpful? Yes
CWSRichmondWest, General Manager at Candlewood Suites Richmond West End Short Pump, responded to this review

Thank you for writing this excellent review on your stay. It makes me proud that you can rate us a 5 out of 5 after a nine month stay! This consistency is certainly our #1 goal. I know it is tough being on the road so long but I am so glad our Free laundry facilities and new "Comforts of... More

Richmond, Virginia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 4, 2013

front desk is full of nice, engaging individuals. room was solid -- cleaned, tidy'd up by staff when needed. bed was comfy. air conditioning, appliances, etc. all worked very well. pay for detergent but free use of laundry machines. great little snack shop. located by tons of shopping.

Was this review helpful? Yes 1
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Additional Information about Candlewood Suites Richmond West End Short Pump

Address: 4120 Tom Leonard Dr, Glen Allen, VA 23060
Phone Number:
Location: United States > Virginia > Glen Allen
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Richmond West End Short Pump 2*
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Also Known As:
Candlewood Suites Richmond West End Short Pump Hotel Glen Allen
Candlewood Suites Glen Allen
Candlewood Glen Allen
Glen Allen Candlewood Suites

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style
#4 Business Hotel in Glen Allen #7 Family Hotel in Glen Allen
Hotel Class
Official Description (provided by the hotel)
Consider Us Home at the Candlewood Suites extended stay hotel Richmond West- Glen Allen Short Pump, VA. The Candlewood Suites Richmond West End - Glen Allen Short Pump is a member of Priority Club & the IHG family of brands including InterContinental, Crowne Plaza, Hotel Indigo, Holiday Inn & Staybridge Suites Hotels. Specializing in your extended stay experience, the Candlewood Suites hotel is perfect for government, project teams, training, relocation, temporary and corporate (near Oakwood) housing.The Candlewood Suites hotel is centrally located at exit 178 A off I-64 near I-95 , I-295 & I-288 on West Broad Street (Route 250); minutes from Downtown Richmond & Short Pump business (real estate) districts. Our location offers near access to Innsbrook & Westcreek Corporate Parks, Capital One, CarMax, Circuit City, Wachovia, Phillip Morris, Dominion Resources, Richmond Int l Raceway, Short Pump Town Center, University of Richmond, Kings Dominion & RIC Richmond Int l Airport. The Candlewood Suites Hotel offers apartment-like suites with all the conveniences of home to suit your extended stay and short-term hotel real estate needs. Our pet-friendly hotel (fee) offers studio and one-bedroom apartment-like suites featuring fully-equipped kitchens, spacious living and work areas, TV with DVD players and free wired Internet. Other features include free laundry facilities, fitness center, courtyard with grills and our signature Candlewood Cupboard. ... more   less 
Number of rooms
122

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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