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All 22 Glen Allen hotels

Candlewood Suites Richmond West End Short Pump

2.0 of 5 Hotel   |   4120 Tom Leonard Dr, Glen Allen, VA 23060
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Ranked #4 of 22 Hotels in Glen Allen
A recent review
5 of 5 stars reviewed 1 week ago
vintageduchess Carolinas
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93 reviews from our community

Traveler rating
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    3
    5
    0
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Carolinas
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

Average sort of hotel: reasonably clean, reasonably kept up, reasonably quiet but the first I've known the staff by name...and they knew mine. Hardly any problems and the few there were were quickly fixed...not like some places I've stayed. I miss them! Located in the midst of great shopping areas and just off a major highway.

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CWSRichmondWest, Manager at Candlewood Suites Richmond West End Short Pump, responded to this review

Vintageduchess I am so happy that you enjoyed your stay. I am glad to hear that our staff was attentive to your needs and able to handle any issues that arose. Thank you so much for complementing our staff. Many of our guests stay with us for long periods of time and it is so rewarding when we can form... More

Tampa, Florida
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 16, 2014

I was in the area for the wedding of my friends and booked this location due to its proximity to the reception venue (which I was happy to find was just across the street). When i arrived I was greeted by Jane and she was very friendly and addressed all my concerns very professionally. When I got to my room... More

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CWSRichmondWest, General Manager at Candlewood Suites Richmond West End Short Pump, responded to this review

Wow! Thank you so much for this wonderful review! I am so happy to hear that you enjoyed your weekend with us and you were pleased with everything we had to offer. The Candlewood Cupboard, Free Laundry Facilities and 24 hour Fitness Center are some of our unique Candlewood Values; I am glad that you were able to take advantage... More

Burlington, Massachusetts
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed October 11, 2014

I'm on a roll with reviews for a newbie!!!! This hotel is in an awesome location. with so much entertainment, restaurants, and stores nearby. You feel like you're home away from home and the rooms are very clean and comfortable. The unfortunate will make me sound like a miserable old witch but because of their lobby attendant I will not... More

Was this review helpful? Yes 1
CWSRichmondWest, General Manager at Candlewood Suites Richmond West End Short Pump, responded to this review

I appreciate you taking the time to post this review and I am glad that you enjoyed your room and that our hotel was convenient for you . I am sorry to hear that you will not be staying with us again and I would be more than happy to speak with you about your complaints if you wish to... More

Wise, Virginia
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed October 10, 2014

Stayed at the Candlewood on a business trip to Richmond and was very pleased. I was attending training in downtown Richmond and only had about a 10 minute commute from this hotel. After class in the evenings we would return to the hotel and only had about a mile drive to several nice restaurants as well as a movie theater,... More

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CWSRichmondWest, General Manager at Candlewood Suites Richmond West End Short Pump, responded to this review

I am so happy that you were pleased with your stay and that you had a peaceful night's rest. Our hotel is conveniently located close to interstate 64 and it's a straight shot to downtown Richmond. I am so glad this was convenient for you. Short Pump is growing fast and has so much to offer; I am happy to... More

Pueblo, Colorado
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 25, 2014

My wife and I stayed here in late July for several days while visiting our family. We stayed here before for a week or so two years ago. What drew us back is that the suites is like a small home away from home. The rooms are spacious and well equipped for living away from home. Conveniences include a microwave... More

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CWSRichmondWest, Manager at Candlewood Suites Richmond West End Short Pump, responded to this review

Thank you very much for taking the time to write this review. I am so happy that our hotel had all the amenities that you needed to make this a home away from home! Thank you for mentioning all that our kitchen has to offer. When you're traveling its so nice to be able to cook in a kitchen that... More

San Antonio, TX
Top Contributor
83 reviews 83 reviews
13 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed September 11, 2014

We spent the night here prior to leaving Richmond, VA for home in San Antonio. Our first time in Candlewood Suites so we didn't know what to expect. Pleasantly surprised. We checked in late and were greeted by the wonderful lady who was on duty that evening. Unfortunately we do not remember her name. We spent nearly 30 minutes talking... More

Was this review helpful? Yes 1
CWSRichmondWest, General Manager at Candlewood Suites Richmond West End Short Pump, responded to this review

Thank you very much for writing this review. I am so happy to hear that your first stay with us was pleasant and met all of your standards. Our late night check in system is set up for your convenience and I am glad that you found it convenient and easy! Christina is our evening front-desk associate during the week... More

2 reviews
5 of 5 stars Reviewed September 8, 2014

We were very pleased with our stay at this hotel. It was like home away from home. My husband and I stayed for a whole week and have absolutely no complaints. The hotel was very clean (bath tiles flooring, tub, bed linens, kitchen etc.) and the staff was super warm and friendly. There was such a peacefulness throughout this hotel.... More

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CWSRichmondWest, General Manager at Candlewood Suites Richmond West End Short Pump, responded to this review

Thank you so much for your wonderful review! Creating a home away from home is our number one goal! I am so glad that you were able to utilize our laundry and work out facilities and I am also thrilled that everything was comfortable and clean during your stay. We try and create a stress free and relaxing atmosphere for... More

Chicago, Illinois
Top Contributor
251 reviews 251 reviews
36 hotel reviews
108 helpful votes 108 helpful votes
3 of 5 stars Reviewed July 22, 2014

This is an extended stay hotel. The room had a small, fully equipped kitchen with cooktop, microwave, dishwasher and fridge. There are free washers/dryers on ground level along with a small fitness room. Maid service is only once per week although you can exchange towels/sheets more frequently should you want to. For a hotel room, the size was fine; as... More

Was this review helpful? Yes 1
CWSRichmondWest, Manager at Candlewood Suites Richmond West End Short Pump, responded to this review

Thank You for taking the time to write this review. Thank you for mentioning our fully equipped kitchens and free laundry facilities and I hope you enjoyed those! Glad to hear you enjoyed the area and all the shopping and restaurants available across the street at West Broad Village. I am sorry that you found the room to be a... More

Orlando, Florida
Top Contributor
65 reviews 65 reviews
65 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed May 26, 2014

Wow! What a great Candlewood property! The receptionist was so welcoming and helpful. Lovely area. Chose b/c pet friendly. Not fart from Deep Run Park. One of my fav parks for doggies! Rooms were immaculate. Has fitness and laundry center. Candlewood Cupboard is very resonable priced. Also..can borrow a blender or a board game! How cool is that!!!??? Right next... More

Was this review helpful? Yes
CWSRichmondWest, Manager at Candlewood Suites Richmond West End Short Pump, responded to this review

Wow! Thank you so much for this awesome review. I am so glad you and the doggies enjoyed your stay with us. It is great being so close to Deep Run park so I am glad you found that convenient. I'm also happy you were able to use our new lending locker to check out some fun and useful items... More

Charleston, South Carolina
Contributor
13 reviews 13 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed March 8, 2014

My husband and I just stayed 7 nights at this hotel in Richmond while visiting family. We were snowed in for 2 days while staying there. The accommodations were very clean and attractive, price was right, it was quiet, and the people who worked there could not have been nicer or more helpful. Within walking distance are very nice shopping... More

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Additional Information about Candlewood Suites Richmond West End Short Pump

Address: 4120 Tom Leonard Dr, Glen Allen, VA 23060
Phone Number:
Location: United States > Virginia > Glen Allen
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Richmond West End Short Pump 2*
Number of rooms: 122
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Also Known As:
Candlewood Suites Richmond West End Short Pump Hotel Glen Allen
Candlewood Suites Glen Allen
Candlewood Glen Allen
Glen Allen Candlewood Suites
Hotel Style:
#2 Best Value Hotel in Glen Allen
#3 Business Hotel in Glen Allen

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