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Candlewood Suites Richmond West End Short Pump

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4120 Tom Leonard Dr, Glen Allen, VA 23060
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Candlewood Suites Richmond West End Short Pump
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Candlewood Suites Richmond West End Short Pump
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101 reviews from our community

Traveler rating
    75
    18
    3
    5
    0
See reviews for
14
21
19
49
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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Great Falls, Virginia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

No questions asked. Great! Not "How many?, What weight? None of that nonsense we multiple dog owners are so sick of hearing. Now I cant remember her name but the lady that runs the front desk was extremely good at her job and also VERY pleasant.

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Tampa
2 reviews
5 of 5 stars Reviewed 1 week ago

This hotel is in the heart of Short Pump and convenient to great shopping and restaurants as well as major highways. My husband and I stayed here while we looked for a home in the area for two months. I never felt so at home from the friendly staff to the cleanliness provided by housekeeping. They have a pantry for... More 

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Richmond, Virginia
1 review
5 of 5 stars Reviewed 3 weeks ago

I stayed here for one day short of seven weeks on an extended business assignment, The location is good, very close to I-64, in the heart of Short Pump, right across from Whole Foods and the best health club I have ever attended, ACAC. But what really made my stay here memorable was the evening Desk Clerk, Christina. She was... More 

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Punta Gorda, Florida
Senior Contributor
36 reviews 36 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 13, 2015

This was a great place for an extended stay with an infant. The kitchenette area and full size refrigerator were a huge plus for us, as was the laundry facilities. Everything was super clean, and the location could not have been better. Restaurants and any type of shopping imaginable within a 5 minute drive. Downtown was a quick 20 minute... More 

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CWSRichmondWest, General Manager at Candlewood Suites Richmond West End Short Pump, responded to this review

Thank you for your review. We always appreciate hearing from guests. It is great that you enjoyed your stay at our hotel and we hope to see you again. Our rooms are set up for a convenient stay offering a fully equipped kitchen along with additional items like crock pots and blenders available to rent for free from our Candlewood... More 

Pune, India
Senior Contributor
35 reviews 35 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed March 8, 2015

Had stayed at Candlewood Suites for a week while I was new to Richmond. They location is very convenient and has lot of shopping and restaurant options nearby. The cleanliness of the property is very good. The staff is very warm and friendly. Almost felt like home and enjoyed the stay.

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CWSRichmondWest, General Manager at Candlewood Suites Richmond West End Short Pump, responded to this review

Thank you for your review it is always great to hear that our guests had a pleasant experience. Our staff works hard to provide a clean and comfortable atmosphere at our hotel. We are conveniently located within walking distance of several stores including Tom Leonard’s, a local farmer’s market. Thank you again for staying with us. More 

Richmond, Virginia
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 15, 2015

I am writing this review after 2 very positive stays in giving a short notice to stay. We had our power go out due to some storms, the hotel staff could not have been more accommodating. Jane, the weekend manager is awesome! I called in the middle of the night to get a room for the next day so as... More 

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CWSRichmondWest, Manager at Candlewood Suites Richmond West End Short Pump, responded to this review

Thank you very much for your review. I am so glad that we were able to accommodate you during your power outages. Whole Foods Market has great shopping and a delicious hot food bar. I am so glad that this was convenient for you. I am happy to hear that you found our pillow top mattresses comfortable and our staff... More 

Giza
Senior Contributor
36 reviews 36 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 1, 2015 via mobile

The hotel is located in a very nice and safe area. It is also close to everything up and down Broad st. The laundry facility I found especially useful, as well as the mini mart if in need for a quick coffee fix, midnight snack, or detergents for the laundry. The staff is very helpful. The only negative was the... More 

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CWSRichmondWest, General Manager at Candlewood Suites Richmond West End Short Pump, responded to this review

Thank you very much for taking the time to write this review. I am so glad that the location was convenient for you and you were able to enjoy all the wonderful shopping and restaurants in the area. Thank you for mentioning our free laundry facility and our Candlewood Cupboard; I am glad that you found them useful. I am... More 

Richmond, Virginia
Contributor
20 reviews 20 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 2, 2014

I came to this hotel over Thanksgiving. What a great staff that you have. Since I was here for 5 days I ran into different ones and they were all wonderful, quick to great with a smile, or to help in anyway possible. The room was clean and had everything I needed! Located in the West end and close to... More 

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CWSRichmondWest, Front Office Manager at Candlewood Suites Richmond West End Short Pump, responded to this review

Marcy, Thank you so much for your review. We appreciate the compliment to our staff. When you love what you do, it is simple to assist with a smile. We always do our best to help guests in any way we can. Thank you very much for sweetening our Thanksgiving. I'm glad you enjoyed your holiday here and we hope... More 

Richmond, Virginia
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed November 29, 2014

i spent one night at candlewood suites. it was a really cozy place with friendly and welcoming workers. they have a free laundromat right on the facilities. the sleep was also nice bed was really comfortable

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CWSRichmondWest, Front Office Manager at Candlewood Suites Richmond West End Short Pump, responded to this review

Thank you for taking the time to write this review. I am so happy to hear that you enjoyed your stay and that you found everything comfortable and welcoming. Our pillow top mattresses provide a very comfortable night sleep. We try and create a home away from home for traveling guests and I'm so glad that you experienced that. We... More 

Carolinas
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed November 13, 2014

Average sort of hotel: reasonably clean, reasonably kept up, reasonably quiet but the first I've known the staff by name...and they knew mine. Hardly any problems and the few there were were quickly fixed...not like some places I've stayed. I miss them! Located in the midst of great shopping areas and just off a major highway.

Was this review helpful? Yes
CWSRichmondWest, Manager at Candlewood Suites Richmond West End Short Pump, responded to this review

Vintageduchess I am so happy that you enjoyed your stay. I am glad to hear that our staff was attentive to your needs and able to handle any issues that arose. Thank you so much for complementing our staff. Many of our guests stay with us for long periods of time and it is so rewarding when we can form... More 

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