We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Candlewood Suites Richmond West End Short Pump

Certificate of Excellence
Hotel website
Hotel deals
4120 Tom Leonard Dr, Glen Allen, VA 23060
Special Offer
Save 10-30%
Book on
TripAdvisor
Trusted partner. We work with getaroom to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 adult
Enter dates for best prices
Check In Check Out
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Candlewood Suites Richmond West End Short Pump
View Map
Add Photo Write a Review

112 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
Charlottesville, Virginia
Level Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Rooms have a nice kitchenette area. Sleeping area smaller than we anticipated - queen sized bed, only one bedside stand were standard in all rooms. No daily housekeeping service but you can exchange any linens at the front desk as needed. The surrounding area is fantastic - excellent shopping and eating less than 5 minutes from your door. Quick access... More 

Helpful?
Thank tsgulyas
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I chose this hotel based on the reviews and the area was highly recommended by a family member who lives nearby. I was not disappointed in either. The hotel is pleasant and everything was clean. It was a studio suite and very comfortable for two people. No complaints at all. The area is a good one (I did not feel... More 

Helpful?
Thank Larissa S
CWSRichmondWest, Manager at Candlewood Suites Richmond West End Short Pump, responded to this review

Thank you for your review. I can’t tell you how much reviews have helped guest (such as yourself) find just what they are looking for. Thank you for recommending our hotel and sharing your personal experience with others. I am glad that you found our suites comfortable and clean. Our area has plenty to offer, whether you are looking for... More 

Jacksonville, Florida
1 review
5 of 5 stars Reviewed November 30, 2015

Once again you and your team have gone way above to make my stay awesome! Everything is clean...everyone is wonderful! I love coming here! Thank you for everything!! Thanksgiving in Virginia would not be the same without you guys!

Helpful?
Thank Marcy S
CWSRichmondWest, Manager at Candlewood Suites Richmond West End Short Pump, responded to this review

Marcy, Thank you so much for your wonderful review! Everyone knows that hotels are open 365 days a year. When you’re working on the holidays friendly faces are just the ticket to keep our staff smiling. It is guests like you that really make our jobs meaningful. Thank you for mentioning our clean rooms and complementing our staff. We look... More 

Glen Allen, Virginia
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed October 7, 2015

The suite was very nice and all of the appliances came in very handy. The staff was very nice, especially Christina. She was awesome, and she made our stay extremely pleasant. When had a situation at home and a few nights in hotel was necessary. We will be returning to this place when you just want to get away.

Helpful?
Thank Winifred W
CWSRichmondWest, Manager at Candlewood Suites Richmond West End Short Pump, responded to this review

It is great to hear we were able to meet your needs while having work done to your home and that you found Christina helpful. She has been with us for over 10 years and is a true asset to this hotel. It’s also great to hear that you will be returning again under more favorable conditions. There are many... More 

Phoenix, Arizona
Level Contributor
121 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed October 4, 2015

Having the opportunity to regularly travel by air and auto across and occasionally outside the country, not a professional hotel reviewer by any means, and not a regular business traveler – but as a primarily pleasure and needs traveler, I have developed as what I believe is a concise a method for measuring the worthiness of each airport visited. My... More 

Helpful?
Thank GastroEclectico
CWSRichmondWest, Manager at Candlewood Suites Richmond West End Short Pump, responded to this review

Working at a hotel we understand the keen eye that frequent travelers have, and we our glad to hear that we scored so highly on your personal criteria. We always aim to please our guests and our proud to offer such a great value in the West End! It is great to see that you have so many positives and... More 

1 review
5 of 5 stars Reviewed September 26, 2015 via mobile

Customer service is a priority at this hotel. Everyone from the manager, Jason to housekeeping, are pleasant, upbeat and always looking for ways to make your stay as pleasant as possible. I stayed here 2 months last year and I am staying 6 weeks this year. The location is wonderful, near the best mall in Richmond and walking distance to... More 

Helpful?
Thank K8rel8s
CWSRichmondWest, Manager at Candlewood Suites Richmond West End Short Pump, responded to this review

Thank you so much for taking the time to write this review. Getting to know our extended stay guests is the best part about our jobs. It can be sad when they leave but is great when they return for another visit. I’m so glad that you enjoyed your stay and that you will be returning! Thanks for mentioning Jason.... More 

Richmond, Virginia
2 reviews
5 of 5 stars Reviewed September 8, 2015

I am a top tier business traveler with all the major hotel chains. I am in hotels about 250 days a year. I live in California but my office is in Richmond, VA. I am here frequently and have stayed at ALL the hotels in Richmond. Even other Candlewood Suites in this area. Weather you are staying for 1 night... More 

Helpful?
Thank david p
CWSRichmondWest, Manager at Candlewood Suites Richmond West End Short Pump, responded to this review

Wow! Thank you so much for your raving review. There is nothing more rewarding than knowing that our hard work has paid off. When you spend that much time in a hotel it is important to be comfortable and well taken care of. We know that all of our guests are different and we do our very best to meet... More 

Elkhart
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 1, 2015

The room was very clean and large, a few little touch up are needed, but well worth the price. Very convenient to the highway heading downtown or not a problem as lots of restaurants and shopping right there in Short Pump. Staff were very friendly, professional and helpful. Comfortable bed except for the picture frame which made it uncomfortable to... More 

Helpful?
Thank Clyde H
CWSRichmondWest, General Manager at Candlewood Suites Richmond West End Short Pump, responded to this review

Thank you so much for this review. I am so glad you enjoyed your stay while you were in town visiting your family. It’s also great to hear that you will stay with us again in the future. We do our best to create an experience our guests say they would like to return to. I appreciate the affirmation that... More 

Washington DC, District of Columbia
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 5, 2015 via mobile

We had to find a pet-friendly hotel and so we chose Candlewood. Firstly, our room smelled like an ashtray but I didn't complain because it seemed only natural that smokers would stay here. Other than that, the hotel is in a great location and the staff is courteous, helpful and friendly. I'd like to thank Nicole going above and beyond... More 

Helpful?
Thank Glen-in-DC
CWSRichmondWest, General Manager at Candlewood Suites Richmond West End Short Pump, responded to this review

Mr. Glen, Let me start by saying thank you for your compliments to our staff. When you’re traveling it is easy to forget small items in your room. We have always been happy to ship your personal belongings back home. We hope to always provide you with the best possible customer service and we appreciate your feedback. I am sorry... More 

Glen Allen, Virginia
Level Contributor
390 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
5 of 5 stars Reviewed July 14, 2015 via mobile

My family and I had to find a hotel at the last minute. We stopped by here around 10:00 PM or so to see if they had a room available. They had a one bedroom suite at a great price. The room was clean and spacious and the front desk staff were extremely friendly. An excellent representation of the Candlewood... More 

Helpful?
Thank kandkwed
CWSRichmondWest, General Manager at Candlewood Suites Richmond West End Short Pump, responded to this review

Thank you for this great review and I’m glad we represented the Candlewood brand proudly. We are excited that Candlewood was once again won the JD Power award for customer satisfaction among extended stay hotels! It’s great to see that even for a one night stay we were able to meet your needs and send you off refreshed. Thanks for... More 

Questions? Get answers from hotel staff and past guests. Ask a question

69 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (10)
Viewed
Room/suite (3)
Viewed
Bathroom (1)
Viewed
View from room (2)
Viewed
Hotel & grounds (1)
Viewed
Other (3)

Management photos: Courtesy of the property manager

Viewed
All management photos (59)
Viewed
Hotel & grounds (10)
Viewed
Room/suite (31)
Viewed
Business center/function rooms (2)
Viewed
Other (16)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Also consider these accommodations in or near Glen Allen
1.0 mi away
Hampton Inn Richmond-West
Hampton Inn Richmond-West
#1 of 22 in Glen Allen
4.5 of 5 stars 476 reviews
1.7 mi away
Hilton Richmond Hotel & Spa / Short Pump
0.6 mi away
Richmond Marriott Short Pump
Richmond Marriott Short Pump
#4 of 22 in Glen Allen
4.5 of 5 stars 30 reviews
Show Prices
Show Prices
Show Prices
1.2 mi away
HYATT House Richmond-West
HYATT House Richmond-West
#4 of 89 in Richmond
4.5 of 5 stars 439 reviews
0.8 mi away
Hilton Garden Inn Richmond Innsbrook
0.3 mi away
aloft Richmond West
aloft Richmond West
#15 of 22 in Glen Allen
3.5 of 5 stars 309 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check Out
Price Your Stay