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Candlewood Suites Richmond West End Short Pump

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4120 Tom Leonard Dr, Glen Allen, VA 23060
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Candlewood Suites Richmond West End Short Pump
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Candlewood Suites Richmond West End Short Pump
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103 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Glen Allen, Virginia
Level Contributor
341 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My family and I had to find a hotel at the last minute. We stopped by here around 10:00 PM or so to see if they had a room available. They had a one bedroom suite at a great price. The room was clean and spacious and the front desk staff were extremely friendly. An excellent representation of the Candlewood... More 

Was this review helpful? Yes
CWSRichmondWest, General Manager at Candlewood Suites Richmond West End Short Pump, responded to this review

Thank you for this great review and I’m glad we represented the Candlewood brand proudly. We are excited that Candlewood was once again won the JD Power award for customer satisfaction among extended stay hotels! It’s great to see that even for a one night stay we were able to meet your needs and send you off refreshed. Thanks for... More 

1 review
5 of 5 stars Reviewed June 3, 2015

Stayed from Oct, 2014 thru first of April, 2015. Jason, GM and his staff are an excellent group of people to work with! They address any problems or concerns right away, making sure you are satisfied. Hotel is kept clean. If we return to this area, we would definitely be staying here again. Thank you, Jason, Nicole, Jane, Christina, Liz,... More 

Was this review helpful? Yes
CWSRichmondWest, Manager at Candlewood Suites Richmond West End Short Pump, responded to this review

Thank you so much for your review. We really take pride in having a staff that is both friendly and helpful. Although we are happy you get to go home we are always sad to see such friendly faces like yours leave! We hope to see you again soon Judy! More 

Great Falls, Virginia
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed May 19, 2015

No questions asked. Great! Not "How many?, What weight? None of that nonsense we multiple dog owners are so sick of hearing. Now I cant remember her name but the lady that runs the front desk was extremely good at her job and also VERY pleasant.

Was this review helpful? Yes
CWSRichmondWest, Manager at Candlewood Suites Richmond West End Short Pump, responded to this review

Thank you for your kind words! Our staff works hard and genuinely care about each guests experience at our hotel. We are proud to offer a pet friendly extended stay option. We understand that your pets are a part of your family and it is important to offer a safe and pleasant experience for them as well. More 

Tampa
2 reviews
5 of 5 stars Reviewed May 15, 2015

This hotel is in the heart of Short Pump and convenient to great shopping and restaurants as well as major highways. My husband and I stayed here while we looked for a home in the area for two months. I never felt so at home from the friendly staff to the cleanliness provided by housekeeping. They have a pantry for... More 

Was this review helpful? Yes
CWSRichmondWest, Manager at Candlewood Suites Richmond West End Short Pump, responded to this review

Thank you so much for your wonderful review. Relocating is not always the easiest task, so we do our best to make things as stress-free as possible for you. Our free laundry facilities and gym are definitely a convenience while transitioning. Our housekeeping does an amazing job providing clean and comfortable rooms. I am glad that you were able to... More 

Richmond, Virginia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 30, 2015

I stayed here for one day short of seven weeks on an extended business assignment, The location is good, very close to I-64, in the heart of Short Pump, right across from Whole Foods and the best health club I have ever attended, ACAC. But what really made my stay here memorable was the evening Desk Clerk, Christina. She was... More 

Was this review helpful? Yes
CWSRichmondWest, Manager at Candlewood Suites Richmond West End Short Pump, responded to this review

Thank you very much for your wonderful review. I am so happy to hear that you enjoyed your stay and that Christina was a big part of that. When you are away from home for an extended period of time, it is nice to have familiar faces and warm smiles greet you at the door. I have passed your kind... More 

Punta Gorda, Florida
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed March 13, 2015

This was a great place for an extended stay with an infant. The kitchenette area and full size refrigerator were a huge plus for us, as was the laundry facilities. Everything was super clean, and the location could not have been better. Restaurants and any type of shopping imaginable within a 5 minute drive. Downtown was a quick 20 minute... More 

Was this review helpful? Yes
CWSRichmondWest, General Manager at Candlewood Suites Richmond West End Short Pump, responded to this review

Thank you for your review. We always appreciate hearing from guests. It is great that you enjoyed your stay at our hotel and we hope to see you again. Our rooms are set up for a convenient stay offering a fully equipped kitchen along with additional items like crock pots and blenders available to rent for free from our Candlewood... More 

Pune, India
Level Contributor
52 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed March 8, 2015

Had stayed at Candlewood Suites for a week while I was new to Richmond. They location is very convenient and has lot of shopping and restaurant options nearby. The cleanliness of the property is very good. The staff is very warm and friendly. Almost felt like home and enjoyed the stay.

Was this review helpful? Yes
CWSRichmondWest, General Manager at Candlewood Suites Richmond West End Short Pump, responded to this review

Thank you for your review it is always great to hear that our guests had a pleasant experience. Our staff works hard to provide a clean and comfortable atmosphere at our hotel. We are conveniently located within walking distance of several stores including Tom Leonard’s, a local farmer’s market. Thank you again for staying with us. More 

Richmond, Virginia
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed February 15, 2015

I am writing this review after 2 very positive stays in giving a short notice to stay. We had our power go out due to some storms, the hotel staff could not have been more accommodating. Jane, the weekend manager is awesome! I called in the middle of the night to get a room for the next day so as... More 

Was this review helpful? Yes 1
CWSRichmondWest, Manager at Candlewood Suites Richmond West End Short Pump, responded to this review

Thank you very much for your review. I am so glad that we were able to accommodate you during your power outages. Whole Foods Market has great shopping and a delicious hot food bar. I am so glad that this was convenient for you. I am happy to hear that you found our pillow top mattresses comfortable and our staff... More 

Giza
Level Contributor
40 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed January 1, 2015 via mobile

The hotel is located in a very nice and safe area. It is also close to everything up and down Broad st. The laundry facility I found especially useful, as well as the mini mart if in need for a quick coffee fix, midnight snack, or detergents for the laundry. The staff is very helpful. The only negative was the... More 

Was this review helpful? Yes
CWSRichmondWest, General Manager at Candlewood Suites Richmond West End Short Pump, responded to this review

Thank you very much for taking the time to write this review. I am so glad that the location was convenient for you and you were able to enjoy all the wonderful shopping and restaurants in the area. Thank you for mentioning our free laundry facility and our Candlewood Cupboard; I am glad that you found them useful. I am... More 

Richmond, Virginia
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed December 2, 2014

I came to this hotel over Thanksgiving. What a great staff that you have. Since I was here for 5 days I ran into different ones and they were all wonderful, quick to great with a smile, or to help in anyway possible. The room was clean and had everything I needed! Located in the West end and close to... More 

Was this review helpful? Yes
CWSRichmondWest, Front Office Manager at Candlewood Suites Richmond West End Short Pump, responded to this review

Marcy, Thank you so much for your review. We appreciate the compliment to our staff. When you love what you do, it is simple to assist with a smile. We always do our best to help guests in any way we can. Thank you very much for sweetening our Thanksgiving. I'm glad you enjoyed your holiday here and we hope... More 

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