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Candlewood Suites Richmond West End Short Pump

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4120 Tom Leonard Dr, Glen Allen, VA 23060
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Candlewood Suites Richmond West End Short Pump
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    97 reviews from our community

    Traveler rating
      70
      19
      3
      5
      0
    See reviews for
    12
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    Rating summary
    • Location
      5 of 5 stars
    • Sleep Quality
      4.5 of 5 stars
    • Rooms
      4.5 of 5 stars
    • Service
      4.5 of 5 stars
    • Value
      4.5 of 5 stars
    • Cleanliness
      4.5 of 5 stars
    Traveler tips help you choose the right room.   Room tips (10)
    Date | Rating
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    Richmond, Virginia
    Senior Reviewer
    9 reviews 9 reviews
    7 hotel reviews
    2 helpful votes 2 helpful votes
    5 of 5 stars Reviewed 2 weeks ago

    I am writing this review after 2 very positive stays in giving a short notice to stay. We had our power go out due to some storms, the hotel staff could not have been more accommodating. Jane, the weekend manager is awesome! I called in the middle of the night to get a room for the next day so as... More 

    Was this review helpful? Yes
    CWSRichmondWest, Manager at Candlewood Suites Richmond West End Short Pump, responded to this review

    Thank you very much for your review. I am so glad that we were able to accommodate you during your power outages. Whole Foods Market has great shopping and a delicious hot food bar. I am so glad that this was convenient for you. I am happy to hear that you found our pillow top mattresses comfortable and our staff... More 

    Giza
    Senior Contributor
    28 reviews 28 reviews
    7 hotel reviews
    9 helpful votes 9 helpful votes
    4 of 5 stars Reviewed January 1, 2015 via mobile

    The hotel is located in a very nice and safe area. It is also close to everything up and down Broad st. The laundry facility I found especially useful, as well as the mini mart if in need for a quick coffee fix, midnight snack, or detergents for the laundry. The staff is very helpful. The only negative was the... More 

    Was this review helpful? Yes
    CWSRichmondWest, General Manager at Candlewood Suites Richmond West End Short Pump, responded to this review

    Thank you very much for taking the time to write this review. I am so glad that the location was convenient for you and you were able to enjoy all the wonderful shopping and restaurants in the area. Thank you for mentioning our free laundry facility and our Candlewood Cupboard; I am glad that you found them useful. I am... More 

    Richmond, Virginia
    Contributor
    20 reviews 20 reviews
    7 hotel reviews
    9 helpful votes 9 helpful votes
    5 of 5 stars Reviewed December 2, 2014

    I came to this hotel over Thanksgiving. What a great staff that you have. Since I was here for 5 days I ran into different ones and they were all wonderful, quick to great with a smile, or to help in anyway possible. The room was clean and had everything I needed! Located in the West end and close to... More 

    Was this review helpful? Yes
    CWSRichmondWest, Front Office Manager at Candlewood Suites Richmond West End Short Pump, responded to this review

    Marcy, Thank you so much for your review. We appreciate the compliment to our staff. When you love what you do, it is simple to assist with a smile. We always do our best to help guests in any way we can. Thank you very much for sweetening our Thanksgiving. I'm glad you enjoyed your holiday here and we hope... More 

    Richmond, Virginia
    Senior Contributor
    33 reviews 33 reviews
    12 hotel reviews
    18 helpful votes 18 helpful votes
    5 of 5 stars Reviewed November 29, 2014

    i spent one night at candlewood suites. it was a really cozy place with friendly and welcoming workers. they have a free laundromat right on the facilities. the sleep was also nice bed was really comfortable

    Was this review helpful? Yes
    CWSRichmondWest, Front Office Manager at Candlewood Suites Richmond West End Short Pump, responded to this review

    Thank you for taking the time to write this review. I am so happy to hear that you enjoyed your stay and that you found everything comfortable and welcoming. Our pillow top mattresses provide a very comfortable night sleep. We try and create a home away from home for traveling guests and I'm so glad that you experienced that. We... More 

    Carolinas
    Reviewer
    3 reviews 3 reviews
    5 of 5 stars Reviewed November 13, 2014

    Average sort of hotel: reasonably clean, reasonably kept up, reasonably quiet but the first I've known the staff by name...and they knew mine. Hardly any problems and the few there were were quickly fixed...not like some places I've stayed. I miss them! Located in the midst of great shopping areas and just off a major highway.

    Was this review helpful? Yes
    CWSRichmondWest, Manager at Candlewood Suites Richmond West End Short Pump, responded to this review

    Vintageduchess I am so happy that you enjoyed your stay. I am glad to hear that our staff was attentive to your needs and able to handle any issues that arose. Thank you so much for complementing our staff. Many of our guests stay with us for long periods of time and it is so rewarding when we can form... More 

    Tampa, Florida
    Reviewer
    5 reviews 5 reviews
    1 helpful vote 1 helpful vote
    5 of 5 stars Reviewed October 16, 2014

    I was in the area for the wedding of my friends and booked this location due to its proximity to the reception venue (which I was happy to find was just across the street). When i arrived I was greeted by Jane and she was very friendly and addressed all my concerns very professionally. When I got to my room... More 

    Was this review helpful? Yes
    CWSRichmondWest, General Manager at Candlewood Suites Richmond West End Short Pump, responded to this review

    Wow! Thank you so much for this wonderful review! I am so happy to hear that you enjoyed your weekend with us and you were pleased with everything we had to offer. The Candlewood Cupboard, Free Laundry Facilities and 24 hour Fitness Center are some of our unique Candlewood Values; I am glad that you were able to take advantage... More 

    Burlington, Massachusetts
    Senior Reviewer
    7 reviews 7 reviews
    3 hotel reviews
    5 helpful votes 5 helpful votes
    2 of 5 stars Reviewed October 11, 2014

    I'm on a roll with reviews for a newbie!!!! This hotel is in an awesome location. with so much entertainment, restaurants, and stores nearby. You feel like you're home away from home and the rooms are very clean and comfortable. The unfortunate will make me sound like a miserable old witch but because of their lobby attendant I will not... More 

    Was this review helpful? Yes 2
    CWSRichmondWest, General Manager at Candlewood Suites Richmond West End Short Pump, responded to this review

    I appreciate you taking the time to post this review and I am glad that you enjoyed your room and that our hotel was convenient for you . I am sorry to hear that you will not be staying with us again and I would be more than happy to speak with you about your complaints if you wish to... More 

    Wise, Virginia
    Senior Contributor
    31 reviews 31 reviews
    12 hotel reviews
    37 helpful votes 37 helpful votes
    5 of 5 stars Reviewed October 10, 2014 via mobile

    Stayed at the Candlewood on a business trip to Richmond and was very pleased. I was attending training in downtown Richmond and only had about a 10 minute commute from this hotel. After class in the evenings we would return to the hotel and only had about a mile drive to several nice restaurants as well as a movie theater,... More 

    Was this review helpful? Yes
    CWSRichmondWest, General Manager at Candlewood Suites Richmond West End Short Pump, responded to this review

    I am so happy that you were pleased with your stay and that you had a peaceful night's rest. Our hotel is conveniently located close to interstate 64 and it's a straight shot to downtown Richmond. I am so glad this was convenient for you. Short Pump is growing fast and has so much to offer; I am happy to... More 

    Pueblo, Colorado
    Senior Contributor
    27 reviews 27 reviews
    6 hotel reviews
    12 helpful votes 12 helpful votes
    4 of 5 stars Reviewed September 25, 2014

    My wife and I stayed here in late July for several days while visiting our family. We stayed here before for a week or so two years ago. What drew us back is that the suites is like a small home away from home. The rooms are spacious and well equipped for living away from home. Conveniences include a microwave... More 

    Was this review helpful? Yes
    CWSRichmondWest, Manager at Candlewood Suites Richmond West End Short Pump, responded to this review

    Thank you very much for taking the time to write this review. I am so happy that our hotel had all the amenities that you needed to make this a home away from home! Thank you for mentioning all that our kitchen has to offer. When you're traveling its so nice to be able to cook in a kitchen that... More 

    San Antonio, TX
    Top Contributor
    87 reviews 87 reviews
    13 hotel reviews
    48 helpful votes 48 helpful votes
    4 of 5 stars Reviewed September 11, 2014

    We spent the night here prior to leaving Richmond, VA for home in San Antonio. Our first time in Candlewood Suites so we didn't know what to expect. Pleasantly surprised. We checked in late and were greeted by the wonderful lady who was on duty that evening. Unfortunately we do not remember her name. We spent nearly 30 minutes talking... More 

    Was this review helpful? Yes 1
    CWSRichmondWest, General Manager at Candlewood Suites Richmond West End Short Pump, responded to this review

    Thank you very much for writing this review. I am so happy to hear that your first stay with us was pleasant and met all of your standards. Our late night check in system is set up for your convenience and I am glad that you found it convenient and easy! Christina is our evening front-desk associate during the week... More 

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    Additional Information about Candlewood Suites Richmond West End Short Pump

    Address: 4120 Tom Leonard Dr, Glen Allen, VA 23060
    Phone Number:
    Location: United States > Virginia > Glen Allen
    Price Range (Based on Average Rates): $
    Hotel Class:2 star — Candlewood Suites Richmond West End Short Pump 2*
    Number of rooms: 122
    Reservation Options:
    TripAdvisor is proud to partner with IHG, Booking.com, Expedia, Priceline, EasyToBook, BookIt.com, Travelocity, Agoda, Hotels.com, TripOnline SA, Odigeo and Tingo so you can book your Candlewood Suites Richmond West End Short Pump reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    Also Known As:
    Candlewood Suites Richmond West End Short Pump Hotel Glen Allen
    Candlewood Suites Glen Allen
    Candlewood Glen Allen
    Glen Allen Candlewood Suites
    Hotel Style:
    #2 Best Value Hotel in Glen Allen
    #4 Business Hotel in Glen Allen
    #6 Family Hotel in Glen Allen

    28 photos of this hotel

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    Amenities

    Highlights
    • Free Parking
    • Fitness Center with Gym / Workout Room
    • Free Internet
    About the property
    • Pets Allowed ( Dog / Pet Friendly )
    • Wheelchair access
    Things to do
    • Fitness Center with Gym / Workout Room
    • Tennis Court
    Room types
    • Kitchenette
    • Suites
    • Non-Smoking Rooms
    • Family Rooms
    Internet
    • Free Internet
    Services
    • Free Parking
    • Business Center with Internet Access
    • Dry Cleaning
    • Meeting Rooms
    Official Description (provided by the hotel)
    Consider Us Home at the Candlewood Suites extended stay hotel Richmond West- Glen Allen Short Pump, VA. The Candlewood Suites Richmond West End - Glen Allen Short Pump is a member of Priority Club & the IHG family of brands including InterContinental, Crowne Plaza, Hotel Indigo, Holiday Inn & Staybridge Suites Hotels. Specializing in your extended stay experience, the Candlewood Suites hotel is perfect for government, project teams, training, relocation, temporary and corporate (near Oakwood) housing.The Candlewood Suites hotel is centrally located at exit 178 A off I-64 near I-95 , I-295 & I-288 on West Broad Street (Route 250); minutes from Downtown Richmond & Short Pump business (real estate) districts. Our location offers near access to Innsbrook & Westcreek Corporate Parks, Capital One, CarMax, Circuit City, Wachovia, Phillip Morris, Dominion Resources, Richmond Int l Raceway, Short Pump Town Center, University of Richmond, Kings Dominion & RIC Richmond Int l Airport. The Candlewood Suites Hotel offers apartment-like suites with all the conveniences of home to suit your extended stay and short-term hotel real estate needs. Our pet-friendly hotel (fee) offers studio and one-bedroom apartment-like suites featuring fully-equipped kitchens, spacious living and work areas, TV with DVD players and free wired Internet. Other features include free laundry facilities, fitness center, courtyard with grills and our signature Candlewood Cupboard. ... more   less 
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    Questions? Get answers from Candlewood Suites Richmond West End Short Pump staff and past guests.
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    Typical questions asked:
    • Can tickets for local attractions be purchased at the front desk?
    • Do you have to pay extra for a mini-fridge?
    • At what time does the pool open each day?

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