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All 22 Glen Allen hotels

Candlewood Suites Richmond West End Short Pump

2.0 of 5 Hotel   |   4120 Tom Leonard Dr, Glen Allen, VA 23060
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Ranked #4 of 22 Hotels in Glen Allen
A recent review
4 of 5 stars reviewed 5 days ago
DisneyLover69 San Antonio, TX
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88 reviews from our community

Traveler rating
    64
    17
    3
    4
    0
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10
19
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46
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • French first
  • Any
English first
San Antonio, TX
Top Contributor
75 reviews 75 reviews
13 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We spent the night here prior to leaving Richmond, VA for home in San Antonio. Our first time in Candlewood Suites so we didn't know what to expect. Pleasantly surprised. We checked in late and were greeted by the wonderful lady who was on duty that evening. Unfortunately we do not remember her name. We spent nearly 30 minutes talking... More

Was this review helpful? Yes 1
2 reviews
5 of 5 stars Reviewed 1 week ago

We were very pleased with our stay at this hotel. It was like home away from home. My husband and I stayed for a whole week and have absolutely no complaints. The hotel was very clean (bath tiles flooring, tub, bed linens, kitchen etc.) and the staff was super warm and friendly. There was such a peacefulness throughout this hotel.... More

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Chicago, Illinois
Top Contributor
170 reviews 170 reviews
30 hotel reviews
83 helpful votes 83 helpful votes
3 of 5 stars Reviewed July 22, 2014

This is an extended stay hotel. The room had a small, fully equipped kitchen with cooktop, microwave, dishwasher and fridge. There are free washers/dryers on ground level along with a small fitness room. Maid service is only once per week although you can exchange towels/sheets more frequently should you want to. For a hotel room, the size was fine; as... More

Was this review helpful? Yes 1
CWSRichmondWest, Manager at Candlewood Suites Richmond West End Short Pump, responded to this review

Thank You for taking the time to write this review. Thank you for mentioning our fully equipped kitchens and free laundry facilities and I hope you enjoyed those! Glad to hear you enjoyed the area and all the shopping and restaurants available across the street at West Broad Village. I am sorry that you found the room to be a... More

Orlando, Florida
Top Contributor
62 reviews 62 reviews
62 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed May 26, 2014

Wow! What a great Candlewood property! The receptionist was so welcoming and helpful. Lovely area. Chose b/c pet friendly. Not fart from Deep Run Park. One of my fav parks for doggies! Rooms were immaculate. Has fitness and laundry center. Candlewood Cupboard is very resonable priced. Also..can borrow a blender or a board game! How cool is that!!!??? Right next... More

Was this review helpful? Yes
CWSRichmondWest, Manager at Candlewood Suites Richmond West End Short Pump, responded to this review

Wow! Thank you so much for this awesome review. I am so glad you and the doggies enjoyed your stay with us. It is great being so close to Deep Run park so I am glad you found that convenient. I'm also happy you were able to use our new lending locker to check out some fun and useful items... More

Charleston, South Carolina
Contributor
13 reviews 13 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed March 8, 2014

My husband and I just stayed 7 nights at this hotel in Richmond while visiting family. We were snowed in for 2 days while staying there. The accommodations were very clean and attractive, price was right, it was quiet, and the people who worked there could not have been nicer or more helpful. Within walking distance are very nice shopping... More

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Vancouver, Canada
Top Contributor
118 reviews 118 reviews
75 hotel reviews
115 helpful votes 115 helpful votes
4 of 5 stars Reviewed February 25, 2014

Although they cater to long term stay clients, I stayed for one night and used points plus cash, so the price was just right! The one bedroom suite had a fully equipped kitchen, recliner, TV with VCR and DVD player, sizable workspace, free wifi, laundry, snack type store, open area business center. Staff was friendly. Felt safe in the area.... More

Was this review helpful? Yes 1
CWSRichmondWest, General Manager at Candlewood Suites Richmond West End Short Pump, responded to this review

Thank you for taking the time to write this review. I am happy to hear you enjoyed your stay and found us to be a good value for all the free amenities we offer our guests. The IHG Reward Club points plus cash does offer a great deal! I am glad you also liked our location in the West End.... More

Athens, Georgia
Contributor
14 reviews 14 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 9, 2014

I was looking for extended stay options in Richmond due to being relocated with work. I came across the Candlewood Suites in Short Pump and decided to give it a try. The hotel was very clean and quiet. The staff was very helpful and knew me by name by the 2nd or 3rd day. I ended up staying for two... More

Was this review helpful? Yes
CWSRichmondWest, General Manager at Candlewood Suites Richmond West End Short Pump, responded to this review

Thank you so much for this awesome review! I am so glad you enjoyed your extended stay with us at the Candlewood Suites Richmond West. It's also good to hear that our free laundry facilities and gym made the stay even better. Getting to know our guest during their stay is what makes this so enjoyable and it was great... More

Suffolk, Virginia, United States
Top Contributor
100 reviews 100 reviews
19 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed October 9, 2013

This is clearly an extended hotel as there are many guests who seem to call it home. It is very clean however and the staff friendly. It is located quite conveniently just a ways down the road from Short Pump Mall and was set back off the road so you didn't hear traffic. The simple Queen Studio was perfect for... More

Was this review helpful? Yes
CWSRichmondWest, General Manager at Candlewood Suites Richmond West End Short Pump, responded to this review

Thank you so much for taking the time to post this review. I am happy to hear that you enjoyed your stay and especially our cleanliness and great location close to Short Pump Town Center. While many of our guests are on long term projects we are happy to serve those staying just a few nights as well! We appreciate... More

Virginia
Top Contributor
51 reviews 51 reviews
15 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed September 16, 2013

The rooms were very nice for the low price! Very surprised. Front office staff was very friendly. My only complaint is the directions on the email confirmation are horrible! Will definitely stay here again...

Was this review helpful? Yes 1
CWSRichmondWest, General Manager at Candlewood Suites Richmond West End Short Pump, responded to this review

Thank you for your review! I am glad that you enjoyed our rooms and the value that we can offer. Our staff has been with us for quite a long time so I am happy that they treated you well. Thanks for the feedback on the directions... I will check to see that all information is correct. More

Bremen, Germany
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 11, 2013

This place offers really a great value for the price! Clean, spacious room with kitchenette (fridge, microwave, dishwasher, cooking facilities), a nice, tiny fitness area, free laundry and Internet as well as free printing! We stayed here during a wedding of friends and the staff at the reception were just the best! Especially a lady called Christina made us really... More

Was this review helpful? Yes
CWSRichmondWest, General Manager at Candlewood Suites Richmond West End Short Pump, responded to this review

Wow! What an awesome review. Thank you so much for taking the time to post this. I am so glad you enjoyed your stay and all the great free amenities that we offer (laundry, internet and printing as you mentioned). Christina has been with us for 8 years now and I agree that she is great. I am glad she... More

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Additional Information about Candlewood Suites Richmond West End Short Pump

Address: 4120 Tom Leonard Dr, Glen Allen, VA 23060
Phone Number:
Location: United States > Virginia > Glen Allen
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Richmond West End Short Pump 2*
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Also Known As:
Candlewood Suites Richmond West End Short Pump Hotel Glen Allen
Candlewood Suites Glen Allen
Candlewood Glen Allen
Glen Allen Candlewood Suites

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