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Candlewood Suites Richmond West End Short Pump

2.0 of 5
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4120 Tom Leonard Dr, Glen Allen, VA 23060
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Candlewood Suites Richmond West End Short Pump
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Ranked #4 of 22 Hotels in Glen Allen
A recent review
5 of 5 stars Reviewed March 13, 2015
AmybytheSea Punta Gorda, Florida
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99 reviews from our community

Traveler rating
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    5
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Punta Gorda, Florida
Senior Contributor
36 reviews 36 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 13, 2015

This was a great place for an extended stay with an infant. The kitchenette area and full size refrigerator were a huge plus for us, as was the laundry facilities. Everything was super clean, and the location could not have been better. Restaurants and any type of shopping imaginable within a 5 minute drive. Downtown was a quick 20 minute... More 

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CWSRichmondWest, General Manager at Candlewood Suites Richmond West End Short Pump, responded to this review

Thank you for your review. We always appreciate hearing from guests. It is great that you enjoyed your stay at our hotel and we hope to see you again. Our rooms are set up for a convenient stay offering a fully equipped kitchen along with additional items like crock pots and blenders available to rent for free from our Candlewood... More 

Pune, India
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed March 8, 2015

Had stayed at Candlewood Suites for a week while I was new to Richmond. They location is very convenient and has lot of shopping and restaurant options nearby. The cleanliness of the property is very good. The staff is very warm and friendly. Almost felt like home and enjoyed the stay.

Was this review helpful? Yes
CWSRichmondWest, General Manager at Candlewood Suites Richmond West End Short Pump, responded to this review

Thank you for your review it is always great to hear that our guests had a pleasant experience. Our staff works hard to provide a clean and comfortable atmosphere at our hotel. We are conveniently located within walking distance of several stores including Tom Leonard’s, a local farmer’s market. Thank you again for staying with us. More 

Richmond, Virginia
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 15, 2015

I am writing this review after 2 very positive stays in giving a short notice to stay. We had our power go out due to some storms, the hotel staff could not have been more accommodating. Jane, the weekend manager is awesome! I called in the middle of the night to get a room for the next day so as... More 

Was this review helpful? Yes 1
CWSRichmondWest, Manager at Candlewood Suites Richmond West End Short Pump, responded to this review

Thank you very much for your review. I am so glad that we were able to accommodate you during your power outages. Whole Foods Market has great shopping and a delicious hot food bar. I am so glad that this was convenient for you. I am happy to hear that you found our pillow top mattresses comfortable and our staff... More 

Giza
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 1, 2015 via mobile

The hotel is located in a very nice and safe area. It is also close to everything up and down Broad st. The laundry facility I found especially useful, as well as the mini mart if in need for a quick coffee fix, midnight snack, or detergents for the laundry. The staff is very helpful. The only negative was the... More 

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CWSRichmondWest, General Manager at Candlewood Suites Richmond West End Short Pump, responded to this review

Thank you very much for taking the time to write this review. I am so glad that the location was convenient for you and you were able to enjoy all the wonderful shopping and restaurants in the area. Thank you for mentioning our free laundry facility and our Candlewood Cupboard; I am glad that you found them useful. I am... More 

Richmond, Virginia
Contributor
20 reviews 20 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 2, 2014

I came to this hotel over Thanksgiving. What a great staff that you have. Since I was here for 5 days I ran into different ones and they were all wonderful, quick to great with a smile, or to help in anyway possible. The room was clean and had everything I needed! Located in the West end and close to... More 

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CWSRichmondWest, Front Office Manager at Candlewood Suites Richmond West End Short Pump, responded to this review

Marcy, Thank you so much for your review. We appreciate the compliment to our staff. When you love what you do, it is simple to assist with a smile. We always do our best to help guests in any way we can. Thank you very much for sweetening our Thanksgiving. I'm glad you enjoyed your holiday here and we hope... More 

Richmond, Virginia
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed November 29, 2014

i spent one night at candlewood suites. it was a really cozy place with friendly and welcoming workers. they have a free laundromat right on the facilities. the sleep was also nice bed was really comfortable

Was this review helpful? Yes
CWSRichmondWest, Front Office Manager at Candlewood Suites Richmond West End Short Pump, responded to this review

Thank you for taking the time to write this review. I am so happy to hear that you enjoyed your stay and that you found everything comfortable and welcoming. Our pillow top mattresses provide a very comfortable night sleep. We try and create a home away from home for traveling guests and I'm so glad that you experienced that. We... More 

Carolinas
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed November 13, 2014

Average sort of hotel: reasonably clean, reasonably kept up, reasonably quiet but the first I've known the staff by name...and they knew mine. Hardly any problems and the few there were were quickly fixed...not like some places I've stayed. I miss them! Located in the midst of great shopping areas and just off a major highway.

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CWSRichmondWest, Manager at Candlewood Suites Richmond West End Short Pump, responded to this review

Vintageduchess I am so happy that you enjoyed your stay. I am glad to hear that our staff was attentive to your needs and able to handle any issues that arose. Thank you so much for complementing our staff. Many of our guests stay with us for long periods of time and it is so rewarding when we can form... More 

Tampa, Florida
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 16, 2014

I was in the area for the wedding of my friends and booked this location due to its proximity to the reception venue (which I was happy to find was just across the street). When i arrived I was greeted by Jane and she was very friendly and addressed all my concerns very professionally. When I got to my room... More 

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CWSRichmondWest, General Manager at Candlewood Suites Richmond West End Short Pump, responded to this review

Wow! Thank you so much for this wonderful review! I am so happy to hear that you enjoyed your weekend with us and you were pleased with everything we had to offer. The Candlewood Cupboard, Free Laundry Facilities and 24 hour Fitness Center are some of our unique Candlewood Values; I am glad that you were able to take advantage... More 

Burlington, Massachusetts
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed October 11, 2014

I'm on a roll with reviews for a newbie!!!! This hotel is in an awesome location. with so much entertainment, restaurants, and stores nearby. You feel like you're home away from home and the rooms are very clean and comfortable. The unfortunate will make me sound like a miserable old witch but because of their lobby attendant I will not... More 

Was this review helpful? Yes 3
CWSRichmondWest, General Manager at Candlewood Suites Richmond West End Short Pump, responded to this review

I appreciate you taking the time to post this review and I am glad that you enjoyed your room and that our hotel was convenient for you . I am sorry to hear that you will not be staying with us again and I would be more than happy to speak with you about your complaints if you wish to... More 

Wise, Virginia
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed October 10, 2014 via mobile

Stayed at the Candlewood on a business trip to Richmond and was very pleased. I was attending training in downtown Richmond and only had about a 10 minute commute from this hotel. After class in the evenings we would return to the hotel and only had about a mile drive to several nice restaurants as well as a movie theater,... More 

Was this review helpful? Yes
CWSRichmondWest, General Manager at Candlewood Suites Richmond West End Short Pump, responded to this review

I am so happy that you were pleased with your stay and that you had a peaceful night's rest. Our hotel is conveniently located close to interstate 64 and it's a straight shot to downtown Richmond. I am so glad this was convenient for you. Short Pump is growing fast and has so much to offer; I am happy to... More 

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