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All 22 Glen Allen hotels

Comfort Suites Innsbrook

2.5 of 5 Hotel   |   4051 Innslake Dr, Glen Allen, VA 23060
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66%
Ranked #13 of 22 hotels in Glen Allen
A recent review
5 of 5 stars reviewed 3 weeks ago
magicwiz Raphine, Virginia, United States
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81 people have reviewed this hotel

Traveler rating
    27
    26
    11
    9
    8
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27
11
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14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
Raphine, Virginia, United States
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This is a fine hotel and the room was very nice. While we never had enough wash cloths, everything else was grand. Personnel were excellent! We would make this our choice for a stay to visit historic and cultural sites. 2 adults & 1 child.

Was this review helpful? Yes
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Thank you for taking time to share your stay with us. I am pleased you enjoyed your room and had a good stay. We are excited to get the positive comments after our recent renovations were completed. I am sorry about the wash cloth situation. It sounds as if you may have been our guest with a couple of groups... More

O'Fallon, Illinois
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

If this hotel is any indication on how all Comfort Suites are, then I will never stay at another. Always short changed on room towels (really, all a family of 3 needs is one towel), cleaning lady all but begged us for her not to make up our room. Did not replenish the coffee in the room! Stayed at hotel... More

Was this review helpful? Yes 2
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Good morning, thank you for taking time to share your stay with us. I can assure you that I will address the housekeeping concerns you discussed. I am sorry for the towel shortage. What occurred is that we had a high number of guests in the hotel (which we had prepared for). Guests rooms were requesting extra towels thru out... More

Chattanooga, Tennessee
Contributor
15 reviews 15 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 3, 2014

Great value and location! The room and bathroom was large and more than comfortable for 2 adults and 1 child. This is a great central location to visit many historical sites. Will definitely stay there again.

Was this review helpful? Yes
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Thank you for taking time to share your recent stay. We are excited that you found the hotel to be a great value and enjoyed the location. We recently completed a full renovation of our entire hotel. We look forward to having you as our guest on your next visit to the area. Again, thank you for sharing. More

Cary, North Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 5, 2014

After celebrating our 15th Anniversary in Virginia Beach, my wife and I planned to stay here overnight on our way back to North Carolina. We really enjoyed the accommodations and the great location. Any shops or eateries that you can imagine are very close to this hotel (within 1 1/2 miles).

Was this review helpful? Yes
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Thank you for taking time to share your "Great Stay" with us. We are please you enjoyed your recently renovated room. The area is great, with numerious shops and dining that can be enjoyed while in the area. Sorry about the refrigerator. We added the additional outlets mounted on the desk, but guest still seem to need extra outlets. I... More

Troutville, Virginia
Top Contributor
84 reviews 84 reviews
14 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed May 19, 2014

I spent a weekend here recently with some friends. I chose this hotel because I had stayed here a few years ago. Innsbrook is a great area because of the close proximity of several restaurants and bars, and the Comfort Suites is the most reasonably priced hotel in the area. I had stayed here a few years back, and it... More

Was this review helpful? Yes
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Good afternoon, thank you for taking time to share your recent stay with us. We are excited you found our recent renovations to be very nice. We are the "best value in Innsbrook" as you stated. The area is great with a variety of dining, both within walking distance and a short drive to the Short Pump Mall area.We will... More

Tampa, Florida, United States
Top Contributor
203 reviews 203 reviews
58 hotel reviews
77 helpful votes 77 helpful votes
5 of 5 stars Reviewed May 13, 2014

Everyone here goes the extra mile to make sure your stay is perfect! It is very close to many restaurants yet very quiet! Our room was very clean and comfortable! We are on a one year ride across America and this hotel is a step above any choice hotel! As soon as you walk in you will notice the difference!... More

Was this review helpful? Yes
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Thank you for taking time to share your recent stay with us. I am pleased to hear you found the staff to be professional and caring about your stay. We recently completed a full renovation to our lobby area and our guest rooms.The staff is excited to show off the newly renovated hotel. I hope you guys have a safe... More

Roanoke, West Virginia
Contributor
13 reviews 13 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 10, 2014

where to begin my review is going to be very negative from the moment that we checked into our room we found out hair in the tub the remote control wasn't working to the tv. I went to the front desk to let the staff to let them know about the issues. and it took them over 30 minutes to... More

Was this review helpful? Yes 1
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Thank you for taking time to share your recent stay with us. I am sorry for the unprofessional manner in which your towel request was handled. I can assure you that I have discussed this with our housekeeping staff, and have completed some additional training to ensure this does not happen to you or any other guests in the future.... More

Silver Spring, Maryland
Contributor
16 reviews 16 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 8, 2014

I have stayed at two other hotels in this area, but I like this one the best. Check-in was uncomplicated and I asked if I could check out early (I decided not to stay longer than the convention). She said no problem. My room was clean and well ventilated. The breakfast was good and varied. Beverages were available downstairs. The... More

Was this review helpful? Yes
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Thank you for taking time to share your recent stay. We are pleased you enjoyed your stay. I am glad the staff was able to assist you and honor your request as your plans changed. You are right, some of our lower floor rooms overlook our pool area and have limited views. The higher floor rooms with "even" room numbers... More

Fort Mill, South Carolina
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 7, 2014

We had a two double bed with living room suite and loved it. The rooms were HUGE! Beds were very comfortable and the pillows were awesome (there were both firm and soft pillows on each bed)! The kitchenette and dining area were spacious and clean. The living room sofa was a pull out bed that looked comfortable. There were lots... More

Was this review helpful? Yes
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Thank you for taking time to share your stay with us. I can assure you that we are correcting the items you mentioned in your bathroom. I am very sorry about the mis-communication on the bath tub versus the shower draining slow. The tub was checked on Saturday while you were out. I did not even think about the shower,... More

Malden On Hudson
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 12, 2013

Hotel was under construction on lower floors. Management was very considerate and made the stay as easy and comfortable as possible. Robert, the manager, was exceptionally accommodating and had a refreshing understanding of his being the manager of a hotel which is quite rare these days. Christine was very efficient and pleasant (not in the usual artificial manner we have... More

Was this review helpful? Yes 1
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

I am sorry for the delay in replying to your comment. I much appreciate your compliments on the staff (it is posted on our "wall of fame') and the renovation process. We are complete with the renovations and excited about our new hotel. I hope to have you as our guest on future visits to our area. Again, thank you... More

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Additional Information about Comfort Suites Innsbrook

Address: 4051 Innslake Dr, Glen Allen, VA 23060
Phone Number:
Location: United States > Virginia > Glen Allen
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites Innsbrook 2.5*
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Also Known As:
Comfort Suites Innsbrook Hotel Glen Allen
Comfort Suites Glen Allen
Glen Allen Comfort Suites
Innsbrook Comfort Suites

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Our hotel offers convenient access to Interstate 95, Interstate 64 and Interstate 295 and downtown Richmond. Be sure to take a dip in the indoor pool and check out the sundeck and upgraded fitness center. Business travelers will appreciate modern conveniences like wireless high-speed Internet access, voice mail, two-line telephones, computer hook-ups, and access to fax and copy machines. All guest rooms at this Virginia hotel come equipped with microwaves, refrigerators, coffee makers, hair dryers, irons, ironing boards and cable television. In addition to standard amenities, some rooms feature whirlpool bathtubs. The entire hotel is non-smoking. Free hot breakfast. ... more   less 
Number of rooms
125

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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