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Comfort Suites Innsbrook

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4051 Innslake Dr, Glen Allen, VA 23060
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1 room 1 guest
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Comfort Suites Innsbrook
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98 Reviews from our TripAdvisor Community

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Traveler rating
    36
    31
    13
    9
    9
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35
12
9
18
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Reisterstown, Maryland
Level Contributor
104 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

First and the last stay in this dump. The room was smelling musty and stuffy, the floor in the room and bathroom was FULL of hair which I presented to the front desk. Nothing was done to correct it. The hall and elevators floors were filthy too for all duration of our stay. And breakfast was absolutely minimal. The staff... More 

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Savannah, Georgia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

I have stayed at this location on numerous occasions. Great location to shopping, restaurants, and U of R. The staff is normally friendly and accommodating. Rooms are normally comfortable and clean. However this last trip was miserable. My room was on the 4th floor and the wifi never was able to connect. The a/c was not productive in producing cold... More 

Was this review helpful? Yes 1
Baltimore, Maryland, United States
Level Contributor
8 reviews
5 hotel reviews
5 of 5 stars Reviewed 1 week ago

While at the Richmond Jazz Festival at Maymont, made reservation to stay at Comfort Suites Innsbrook! With so many hotels in the area, this was a great find and a great stay! The staff was very pleasant upon check in. We had a great room with a very comfortable bed. Breakfast was very good and the hotel was located in... More 

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Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Good afternoon, Thank you for sharing your stay with us. I am glad you found us as well. There are alot of hotel choices in the area, and we are pleased that you were our guests. My wife and I wanted to get to the Maymount Jazz Festival this year and just were not able to make it down there.... More 

Greensboro
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The entire facility is wonderful. Staff and property exceed expectations. The pool is immaculate. The breakfast is wonderful. I used the business center and fitness room and was very pleased. The beds and pillows are the best I've slept on anywhere. Nisha, Priscilla and Christina are the best employees I've ever experienced while traveling

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Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Good afternoon, Thank you for taking time to share your recent stay with us. The compliments on the staff are much appreciated. A copy of your review is posted on our "wall of fame." I am glad your were able to get a good nights sleep on our new bedding. We are having guests wanting to buy our pillows. It... More 

1 review
4 of 5 stars Reviewed July 16, 2015

This was last minute due to construction and SASHA at the front desk was ready and waiting I appreciate the wonderful breakfast commodations offered us at the front desk. The swining pool was clean, room clean and hotel was in beautiful area

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Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Good afternoon, We are glad you choose to stay with us. The compliment on our Guest Services Agent, Sasha in much appreciated. I will surely pass along to her and a copy of your review is posted on our "Wall of Fame". I am glad to hear you enjoyed our breakfast as well. I hope you were able to venture... More 

Berkshires, Massachusetts
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 27, 2015

This was one of the best dog friendly hotels we have stayed at! The room was very large with a king bed and a sofa/sitting area, small refrigerator and microwave. The bath was clean, spacious and well supplied. There is a well maintained outdoor area to walk dogs. The staff was very accommodating. Definitely keeping this one on our travel... More 

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Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Good afternoon, I am so sorry my previous response did not post. I went in today to thank a guests with a recent review, and saw where there was no reply to your review. I am happy to hear that you enjoyed your stay with us in June. We travel with our golden retriever, so I know it is important... More 

Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed May 26, 2015

Stayed with my volleyball team while at a tournament in the Richmond Convention Center. The hotel was about 15 minutes from the CC and had many food choices within walking distance for the kids. The pool and breakfast area was large enough to accommodate our entire club and the staff was very patient with our large group 100+. They let... More 

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Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Good afternoon, we are glad you enjoyed your visit with us over the Memorial Day Weekend. I hope the Volleyball Touney was a success. I am glad to hear that the staff was professional and was able to handle your questions. We enjoyed having your team(s) as our guest. I am glad you found the breakfast and pool accommodating. We... More 

Pittsburgh, Pennsylvania
1 review
5 of 5 stars Reviewed May 19, 2015

What can I say about my fabulous experience with the Comfort Inn Suites Innsbrook? Words can’t express how smoothly the process was from start to finish. All thanks to Christina at the front desk. She was extremely polite and helpful with booking a room for my mother and daughter. She accommodated my mother’s needs and provided us with a 1st... More 

Was this review helpful? Yes
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Good afternoon- Thank you for taking time to share your " Must Stay" review. I am glad you found the staff to be professional and accommodating, Yes- Christina is a valuable asset to our hotel. I am glad she was able to assist you with your room and finding a good location that worked out for you and your mother.... More 

Plymouth, Massachusetts
Level Contributor
54 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed April 22, 2015

Nice hotel, rooms very clean, staff ready to help! Large parking area, very well lit. Common areas very clean! Continental breakfast was great! Pool was fun for all! Would recommend!!! Close to many stores as wells as a ton of restaurants to choose from, you'll never get bored!

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Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

I am sorry for the length of time to reply to your compliments. I thought I had replied, but noticed today, that I had not. I am glad you found your suite to be spacious and comfortable. I am glad you were able to enjoy the amenities of the hotel and found the pool to be fun and it sounds... More 

Centreville, Virginia
Level Contributor
45 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed March 25, 2015

Very pleasant experience. The room was nice sized and very comfortable. They had a great breakfast in the morning. I don't stay in many Comfort Inn's because the quality is quite varied, but this property is on the high end. Courteous staff; clean well worth the stay. Once of the most comfortable hotel beds I have slept in. I got... More 

Was this review helpful? Yes
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Good afternoon, thank you for taking time to share your stay with us. I am glad you found your room to be comfortable. We recently completed a renovation to our hotel in both our guest rooms and all the public areas. I am glad you got a good nights sleep and was able to come down and enjoy the breakfast.... More 

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