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All 22 Glen Allen hotels

Comfort Suites Innsbrook

2.5 of 5 Hotel   |   4051 Innslake Dr, Glen Allen, VA 23060
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Comfort Suites Innsbrook
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65%
Ranked #16 of 22 hotels in Glen Allen
A recent review
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73 people have reviewed this hotel

Traveler rating
    21
    26
    11
    9
    6
See reviews for
25
9
7
14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
Fort Mill, South Carolina
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We had a two double bed with living room suite and loved it. The rooms were HUGE! Beds were very comfortable and the pillows were awesome (there were both firm and soft pillows on each bed)! The kitchenette and dining area were spacious and clean. The living room sofa was a pull out bed that looked comfortable. There were lots... More

Was this review helpful? Yes
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Thank you for taking time to share your stay with us. I can assure you that we are correcting the items you mentioned in your bathroom. I am very sorry about the mis-communication on the bath tub versus the shower draining slow. The tub was checked on Saturday while you were out. I did not even think about the shower,... More

Malden On Hudson
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 12, 2013

Hotel was under construction on lower floors. Management was very considerate and made the stay as easy and comfortable as possible. Robert, the manager, was exceptionally accommodating and had a refreshing understanding of his being the manager of a hotel which is quite rare these days. Christine was very efficient and pleasant (not in the usual artificial manner we have... More

Was this review helpful? Yes 1
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

I am sorry for the delay in replying to your comment. I much appreciate your compliments on the staff (it is posted on our "wall of fame') and the renovation process. We are complete with the renovations and excited about our new hotel. I hope to have you as our guest on future visits to our area. Again, thank you... More

Newport News, Virginia
1 review
5 of 5 stars Reviewed November 18, 2013

Your hotel was clean, and nice. Your hotel check in people are very nice. I believe the hotel check in guy is named Kevin. He was very helpful throughout my stay for the two (2) days I was there. I was staying at your hotel for a soccer tournament. I'm a soccer referee. I appreciate y'all giving me a room... More

Was this review helpful? Yes
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Thank you for taking time to share your comments from your recent stay with us. We value our relationship with the local soccer clubs and enjoy housing the referees while in town.I appreciate your compliments on the staff. I can assure you that this was shared with the staff and your comment was posted on our "wall of fame". Again,... More

Carlisle, Pennsylvania, United States
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 14, 2013

I needed a place near the church where I was attending a choral workshop and this was assigned to me by Hotwire. While it was not set up as other suites I have stayed in, there was a fridge and microwave. I require a wheelchair accessible room and this worked well. The hotel provides a breakfast but most foods were... More

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Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Thank you for taking time to share your comments and feedback with us. In reviewing recent reviews, I relaized that some of my responses did not post. I am pleased to hear that the room worked well for your needs. I'm sure you saw some of our on going renovations during your stay. We are complete with the renovations and... More

Virginia Beach, Virginia
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 19, 2013

I stayed at this property September 14, 2013 for an event going on at Kings Dominion. The location was great and only about 30 minutes from the park. It was surrounded by tons of restaurants, shopping, and the location felt very safe. The property itself was slightly outdated but was very clean. They are currently renovating and I am sure... More

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Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

In reviewing recent comments and reviews- I realized that some of my responses did not post. I would like to thank you for your comments and feedback from your stay with us. We are complete with our renovations and the rooms do look great. I appreciate your comment on Christen and the staff, she is a valuable asset to our... More

Contributor
16 reviews 16 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 24, 2013 via mobile

I usually try to look at the bright side of things, but not in this situation. This aging hotel may have been something in its heyday but now it has become dilapidated. Overall the hotel is modest with amenities like free breakfast, nice pool, and scenic views around the hotel; but that's it. I found this place on Priceline and... More

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Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

In reviewing recent comments- I realized that some of my responses did not post. I would like to thank you for taking time to share your comments with us. I can assure you that continued training has been completed in our housekeeping department that has dramatically improved the level of cleaniness in our rooms. Your situation was addressed in this... More

Washington DC, District of Columbia
Contributor
13 reviews 13 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed August 20, 2013 via mobile

I've given this property multiple chances of the past few years. My frustration with this hotel began after several stays where the housekeeping staff had repeatedly knocked on my door, despite having a "do not disturb" sign on the door and a late checkout noted by the front desk. On one occasion the housekeeping staff went so far as to... More

Was this review helpful? Yes
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

In reviewing recent comments- I have noted that several of my responses from 2013 did not get posted. I would like to thank you for taking time to share your stays with us. I do apologize for the inconvenience caused by housekeeping not allowing your late check out request and not honoring your DND request. We have made several changes... More

DC
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 of 5 stars Reviewed August 4, 2013

The hotel rooms are large and include a mini kitchen with a small refrigerator, coffee maker, and counter space. There is a full size living room with television and a separate bedroom with it's own television. The living room sofa pulls out into a sofa bed. I have lodged at this hotel twice and have had a good experience both... More

Was this review helpful? Yes
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

In reviewing our guest comments- I have realized that some of my responses from 2013 did not post. I would like to thank you for taking time to give your valuable comments and feedback from your recent stays with us in 2013. I appreciate the remarks on our friendly staff and clean rooms. We have completed a floor to celing... More

Washington, DC
Senior Contributor
36 reviews 36 reviews
14 hotel reviews
55 helpful votes 55 helpful votes
2 of 5 stars Reviewed July 16, 2013

I attended a conference in Richmond and stayed here for 2 nights. Upon my arrival I was given a room on the 3rd floor. When I got there the phone line was dead. Not that I was going to solely rely on the phone there but in case of an emergency, I wanted the phone to work. I requested another... More

Was this review helpful? Yes 1
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

In reviewing our recent comments, I realized that some of my replies to 2013 comments were not posted. I am verry sorry you had to experience the maintenance issue with your telephone and having to relocate rooms several times .I can assure you that your comment regarding the pest is not a common occurance here in our hotel. I have... More

Senior Contributor
45 reviews 45 reviews
30 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed July 6, 2013 via mobile

I have read some of the negative reviews and wonder if I stayed in the same hotel. My room was very clean, didn't smell, was well appointed and completely satisfactory. Common areas were clean, well-lit, and inviting. The front desk staff were very friendly and helpful. My experience was excellent. I did note some wear on carpets in the halls,... More

Was this review helpful? Yes
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Thank you for sharing your positive stay with us from last week. We do strive to provide a clean, comfortable and secure place to stay for all our guests. I am glad to hear we hit our goals during your stay. We are excited about our upcoming renovations and I am glad to hear the staff is talking about it... More

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Additional Information about Comfort Suites Innsbrook

Also Known As:
Comfort Suites Innsbrook Hotel Glen Allen
Comfort Suites Innsbrook Hotel
Comfort Suites Glen Allen
Glen Allen Comfort Suites
Innsbrook Comfort Suites
Address: 4051 Innslake Dr, Glen Allen, VA 23060
Location: United States > Virginia > Glen Allen
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 22 hotels in Glen Allen
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites Innsbrook 2.5*
Official Description (provided by the hotel):
Our hotel offers convenient access to Interstate 95, Interstate 64 and Interstate 295 and downtown Richmond. Be sure to take a dip in the indoor pool and check out the sundeck and upgraded fitness center. Business travelers will appreciate modern conveniences like wireless high-speed Internet access, voice mail, two-line telephones, computer hook-ups, and access to fax and copy machines. All guest rooms at this Virginia hotel come equipped with microwaves, refrigerators, coffee makers, hair dryers, irons, ironing boards and cable television. In addition to standard amenities, some rooms feature whirlpool bathtubs. The entire hotel is non-smoking. Free hot breakfast. ... more   less 
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