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Comfort Suites Innsbrook

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4051 Innslake Dr, Glen Allen, VA 23060
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Comfort Suites Innsbrook
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Comfort Suites Innsbrook
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91 reviews from our community

Traveler rating
    33
    29
    12
    9
    8
See reviews for
31
11
9
17
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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Pittsburgh, Pennsylvania
1 review
5 of 5 stars Reviewed 6 days ago NEW

What can I say about my fabulous experience with the Comfort Inn Suites Innsbrook? Words can’t express how smoothly the process was from start to finish. All thanks to Christina at the front desk. She was extremely polite and helpful with booking a room for my mother and daughter. She accommodated my mother’s needs and provided us with a 1st... More 

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Plymouth, Massachusetts
Senior Contributor
42 reviews 42 reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Nice hotel, rooms very clean, staff ready to help! Large parking area, very well lit. Common areas very clean! Continental breakfast was great! Pool was fun for all! Would recommend!!! Close to many stores as wells as a ton of restaurants to choose from, you'll never get bored!

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Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

I am sorry for the length of time to reply to your compliments. I thought I had replied, but noticed today, that I had not. I am glad you found your suite to be spacious and comfortable. I am glad you were able to enjoy the amenities of the hotel and found the pool to be fun and it sounds... More 

Centreville, Virginia
Senior Contributor
45 reviews 45 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 25, 2015

Very pleasant experience. The room was nice sized and very comfortable. They had a great breakfast in the morning. I don't stay in many Comfort Inn's because the quality is quite varied, but this property is on the high end. Courteous staff; clean well worth the stay. Once of the most comfortable hotel beds I have slept in. I got... More 

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Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Good afternoon, thank you for taking time to share your stay with us. I am glad you found your room to be comfortable. We recently completed a renovation to our hotel in both our guest rooms and all the public areas. I am glad you got a good nights sleep and was able to come down and enjoy the breakfast.... More 

Virginia Beach, Virginia
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed March 14, 2015

I stayed here on business on a Thursday. Nice enough place. Rooms have been remodeled and are modernly furnished and clean. They have a nice indoor pool and outside lounging area. I will stay again when Im in the area.

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Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Good afternoon, thank you for taking time to share your recent stay with us. We are located right in the heart of "Short Pump". and as you said, there are several shopping and dining options that appeals to everyone. I am pleased you found your room to be comfortable. The suites with the kitchen area is a great option if... More 

Charlottesville
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 3, 2015

This hotel is right in the middle of shopping, restaurants, and totally convenient to the area. The rooms are very comfy and cozy, and the kitchen area has all the amenities you would need to prepare meals if you don't want to go out to one of the many restaurants in the area. There is plenty of shopping to enjoy,... More 

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Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Thank you for sharing your stay. The area is very convenient to shopping at Short Pump Town Center and the variety of restaurants are unlimited. I am glad you found your newly renovated room to be comfortable. I appreciate the compliment on the staff. Our goal is to always provide friendly and professional service. We look forward to having you... More 

Waldorf, Maryland
Contributor
16 reviews 16 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 6, 2014

Stayed here for a couple of days for a college show case soccer tournament. price was good and when the desk clerk found out that I am a navy retiree, he up graded my king room to a king suite with a jacuzzi. breakfast was good and had an indoor heated pook. service ws excellant

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Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Good Morning, We hope the soccer showcase was successful. My son played travel soccer for many years,so I know how important these tournaments are to the youth wishing to continue play in college.I am glad you enjoyed your stay with us. I have posted you comments on our "brag board" for the entire staff to see. I am glad we... More 

Stuttgart, Germany
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed October 23, 2014

Was here for two nights as home base for my brothers wedding. The rooms are large, well furnished, clean and have comfortable beds. The bathrooms are good but not great, but like everything else they were clean, which is the most important part. The hotel staff was very friendly and helpful and there is a nice patio outside for sitting... More 

Was this review helpful? Yes 1
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Good afternoon, We hope you had a good time attending your brother's wedding. Thank you for taking time to share your stay with us. We do strive to prodive every guest with a clean, comfortable and well maintained room. I am glad we met those goals during your stay. Thank you for the compliments to our friendly staff as well.... More 

Virginia
Top Contributor
153 reviews 153 reviews
60 hotel reviews
181 helpful votes 181 helpful votes
4 of 5 stars Reviewed October 19, 2014

I am quite shocked to see some of the room photos posted, my room was not at all worn, quite the contrary. Clean, spacious and appeared to have been recently updated. Passing through the area and having to overnight last minute, I booked the hotel via the 800# about 20 minutes before arriving. The grounds of the hotel are quite... More 

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Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Good afternoon, thank you for taking time to share your review of your recent stay. We completed a renovation of our entire hotel in January 2014. All of our rooms were renovated and updated just like the room you were in. We are in the process of working with Trip Advisor in having the pre-renovation photos removed, as they surely... More 

Blacksburg, Virginia
Contributor
15 reviews 15 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed October 9, 2014

Let me preface my review by saying that I only stayed one night and it was a place to get a great nights sleep after a long day at Kings Dominion. That being said, it fit the bill just right but I can't speak to many of the amenities as I simply didn't use them. First off, average rates run... More 

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Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Thank you for taking time to share your recent stay with us. I am glad your your found our newly renovated rooms and bedding to be comfortable. All of our suites have a sofa bed, for that extra sleeping space. I will pass along your compliment to the Desk Agent, who assisted you at check in. I am sorry you... More 

WEST BRANCH
Contributor
15 reviews 15 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 22, 2014

Loved this place. Was clean and the workers were very friendly and helpful. The breakfast was really good and there was lots of it. The kids really enjoyed the pool and was nice to have a sitting area outside to eat or just visit.

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Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Thank you for taking time to share your recent stay with us. I am pleased we met our goals during your stay. Your review has been shared with the entire staff. Thank you for your positive comments in regards to your room, our amenities and the staff. We hope to have you as our guest on your next visit to... More 

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