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Comfort Suites Innsbrook

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4051 Innslake Dr, Glen Allen, VA 23060
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Comfort Suites Innsbrook
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95 Reviews from our TripAdvisor Community

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Traveler rating
    35
    31
    12
    9
    8
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34
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18
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Greensboro
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

The entire facility is wonderful. Staff and property exceed expectations. The pool is immaculate. The breakfast is wonderful. I used the business center and fitness room and was very pleased. The beds and pillows are the best I've slept on anywhere. Nisha, Priscilla and Christina are the best employees I've ever experienced while traveling

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4 of 5 stars Reviewed 1 week ago

This was last minute due to construction and SASHA at the front desk was ready and waiting I appreciate the wonderful breakfast commodations offered us at the front desk. The swining pool was clean, room clean and hotel was in beautiful area

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Berkshires, Massachusetts
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This was one of the best dog friendly hotels we have stayed at! The room was very large with a king bed and a sofa/sitting area, small refrigerator and microwave. The bath was clean, spacious and well supplied. There is a well maintained outdoor area to walk dogs. The staff was very accommodating. Definitely keeping this one on our travel... More 

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Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 26, 2015

Stayed with my volleyball team while at a tournament in the Richmond Convention Center. The hotel was about 15 minutes from the CC and had many food choices within walking distance for the kids. The pool and breakfast area was large enough to accommodate our entire club and the staff was very patient with our large group 100+. They let... More 

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Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Good afternoon, we are glad you enjoyed your visit with us over the Memorial Day Weekend. I hope the Volleyball Touney was a success. I am glad to hear that the staff was professional and was able to handle your questions. We enjoyed having your team(s) as our guest. I am glad you found the breakfast and pool accommodating. We... More 

Pittsburgh, Pennsylvania
1 review
5 of 5 stars Reviewed May 19, 2015

What can I say about my fabulous experience with the Comfort Inn Suites Innsbrook? Words can’t express how smoothly the process was from start to finish. All thanks to Christina at the front desk. She was extremely polite and helpful with booking a room for my mother and daughter. She accommodated my mother’s needs and provided us with a 1st... More 

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Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Good afternoon- Thank you for taking time to share your " Must Stay" review. I am glad you found the staff to be professional and accommodating, Yes- Christina is a valuable asset to our hotel. I am glad she was able to assist you with your room and finding a good location that worked out for you and your mother.... More 

Plymouth, Massachusetts
Level Contributor
48 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed April 22, 2015

Nice hotel, rooms very clean, staff ready to help! Large parking area, very well lit. Common areas very clean! Continental breakfast was great! Pool was fun for all! Would recommend!!! Close to many stores as wells as a ton of restaurants to choose from, you'll never get bored!

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Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

I am sorry for the length of time to reply to your compliments. I thought I had replied, but noticed today, that I had not. I am glad you found your suite to be spacious and comfortable. I am glad you were able to enjoy the amenities of the hotel and found the pool to be fun and it sounds... More 

Centreville, Virginia
Level Contributor
45 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed March 25, 2015

Very pleasant experience. The room was nice sized and very comfortable. They had a great breakfast in the morning. I don't stay in many Comfort Inn's because the quality is quite varied, but this property is on the high end. Courteous staff; clean well worth the stay. Once of the most comfortable hotel beds I have slept in. I got... More 

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Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Good afternoon, thank you for taking time to share your stay with us. I am glad you found your room to be comfortable. We recently completed a renovation to our hotel in both our guest rooms and all the public areas. I am glad you got a good nights sleep and was able to come down and enjoy the breakfast.... More 

Virginia Beach, Virginia
Level Contributor
4 reviews
4 of 5 stars Reviewed March 14, 2015

I stayed here on business on a Thursday. Nice enough place. Rooms have been remodeled and are modernly furnished and clean. They have a nice indoor pool and outside lounging area. I will stay again when Im in the area.

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Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Good afternoon, thank you for taking time to share your recent stay with us. We are located right in the heart of "Short Pump". and as you said, there are several shopping and dining options that appeals to everyone. I am pleased you found your room to be comfortable. The suites with the kitchen area is a great option if... More 

Charlottesville
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 3, 2015

This hotel is right in the middle of shopping, restaurants, and totally convenient to the area. The rooms are very comfy and cozy, and the kitchen area has all the amenities you would need to prepare meals if you don't want to go out to one of the many restaurants in the area. There is plenty of shopping to enjoy,... More 

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Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Thank you for sharing your stay. The area is very convenient to shopping at Short Pump Town Center and the variety of restaurants are unlimited. I am glad you found your newly renovated room to be comfortable. I appreciate the compliment on the staff. Our goal is to always provide friendly and professional service. We look forward to having you... More 

Waldorf, Maryland
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed December 6, 2014

Stayed here for a couple of days for a college show case soccer tournament. price was good and when the desk clerk found out that I am a navy retiree, he up graded my king room to a king suite with a jacuzzi. breakfast was good and had an indoor heated pook. service ws excellant

Was this review helpful? Yes 1
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Good Morning, We hope the soccer showcase was successful. My son played travel soccer for many years,so I know how important these tournaments are to the youth wishing to continue play in college.I am glad you enjoyed your stay with us. I have posted you comments on our "brag board" for the entire staff to see. I am glad we... More 

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