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Homewood Suites by Hilton Richmond-West End

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4100 Innslake Drive, Glen Allen, VA 23060
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1 room 1 guest
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Homewood Suites by Hilton Richmond-West End
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308 Reviews from our TripAdvisor Community

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Traveler rating
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    100
    33
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (308)
  • Mar-May only
    (83)
  • Jun-Aug only
    (105)
  • Sep-Nov only
    (60)
  • Dec-Feb only
    (60)
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south mills, United States
5 of 5 stars Reviewed 3 days ago NEW

Homewood Suites does a great job at providing a clean and safe environment. The dinner is fantastic. As a single person, I would rather eat at the hotel than dine out alone. the quality of the food is very good. The staff is courteous and friendly.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Michael C, Director of Sales at Homewood Suites by Hilton Richmond-West End, responded to this review

Hi Diane! On behalf of the Homewood Suites Richmond West End/Innsbrook, I want to thank you for your kind words of review! We love to hear from all of our guests, and enjoy receiving their feedback. It is always our goal to provide the best and most memorable experience to each guest! We are glad to hear that you enjoyed... More 

1 review
5 of 5 stars Reviewed 4 days ago NEW

My room was clean, the staff friendly, pleasant and polite. I would stay here again. It was easy to get to and fine. The T.V. worked great, the room temperature was pleasant and the bathrooms were plenty adequate. For a reasonably priced this met my needs

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Michael C, Director of Sales at Homewood Suites by Hilton Richmond-West End, responded to this review

Hi Elizabeth, Thank you so much for choosing to stay with us here at the Homewood Suites by Hilton Richmond West End/Innsbrook. We really appreciate the opportunity to be your 'home away from home'. I am very excited to hear that you enjoyed your stay with us....it is always our top priority to ensure that each guest has a very... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

We love Homewood Suites, but this visit we had concerns. Our room smelled of smoke, there was trash in the can under the sink and the ice maker was broken. It made 6-12 cubes an hour! there are no ice buckets in this hotel.....???...crazy, but staff was helpful and gave us a baggie of ice. The toilet seat was loose,... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Michael C, Director of Sales at Homewood Suites by Hilton Richmond-West End, responded to this review

Hello! Thank you for taking the time to share some feedback with us about the hotel and your experience. First, I am very glad to hear that our staff gave you a very positive experience....that is always our top priority, and we take that very seriously. I'm disappointed to hear that other aspects of your experience did not meet your... More 

Appomattox, United States
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 6 days ago NEW

I believe most hotels of a specific brand should at least be very similar to each other. You should be able to expect what you are getting before arriving. it is pleasing to experience just that. My first experience with the Homewood Suites brand was in Charlotte, NC. Awesome experience at a great price. Great lobby area, nice breakfast-very nice,... More 

Review collected in partnership with Homewood Suites by Hilton

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Michael C, Director of Sales at Homewood Suites by Hilton Richmond-West End, responded to this review

HI Robert, Thank you for taking the time to share this information and feedback with us. We value everything that our guests are willing to share with us....it truly helps us to grow and become more uniquely-suited to anticipate our guests's needs! You will be happy to know that we will experience a full, complete renovation in 2016, that will... More 

Portsmouth, United States
1 review
4 of 5 stars Reviewed 1 week ago

Stayed here as my daughter moved in to VCU. Very nice hotel with college rate. Breakfast was ok. Did not look appetizing. But overall, it was a very nice hotel. Clean and comfortable. Staff was friendly except for girl who checked me in.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Michael C, Director of Sales at Homewood Suites by Hilton Richmond-West End, responded to this review

Hi Cherie, On behalf of the Homewood Suites by Hilton Richmond West End/Innsbrook, we really appreciate your positive feedback! I'm glad to hear that you enjoyed so much of the experience of our hotel and staff. You will be excited to know that we have a brand new menu, personally selected by the Brand directors themselves, to offer our guests....and... More 

Westchester County, NY
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 2 weeks ago

As a Hilton Hhonors member I stay in this family of Hilton hotels when traveling. I'm happy with fancy and mid-range so I'm not picky. I did research and this hotel was $113 for a Homewood Suites which seemed good and it had the free food, outdoor pool and fitness center. It was totally outdated, food was less than mediocre... More 

Was this review helpful? Yes
Michael C, Director of Sales at Homewood Suites by Hilton Richmond-West End, responded to this review

Hello, On behalf of the staff here at the hotel, I am very disappointed to hear about the issues that you experienced during your stay. This is certainly not a typical experience, and we take this information seriously. Our General Manager, Ron, will be contacting you shortly so that we can ensure that your most recent experience with us is... More 

Virginia Beach, Virginia
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed only one night at this property and wished I could have stayed longer. The room is spacious and comfortable. Being able to watch some movies after a challenging drive in heavy traffic was refreshing to mind and body. Having the bedroom apart let me feel "at home". Will I return on my next business trip.... Absolutely!

Was this review helpful? Yes
Michael C, Director of Sales at Homewood Suites by Hilton Richmond-West End, responded to this review

Hi Joe, On behalf of the Homewood Suites by Hilton Richmond West End/Innsbrook, I am very excited to hear that you enjoyed your stay with us! Thank you so much for the kind words and feedback....it is invaluable to us as we continue to work to anticipate and exceed our guests' expectations! That is great that you had the opportunity... More 

Richmond, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

I loved our one-bedroom suite. The rooms were quiet, comfortable, and very spacious. The staff were helpful and very friendly. Felt like home! The only negative I would say is that it needs to be updated. Chair seats are dirty and need to be recovered, an the carpets in the lobby and rooms need to be cleaned or replaced. Not... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Michael C, Director of Sales at Homewood Suites by Hilton Richmond-West End, responded to this review

Hi Monica! I am glad to hear that you enjoyed your stay so much here at the Homewood Suites by Hilton Richmond West End/Innsbrook! It always warms our collective hearts to hear that our guests have enjoyed the experience that we work to offer everyday! You will be excited to know that we have some amazing changes coming in 2016,... More 

Lynchburg, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

The first room we went to had a mildew smell and the furniture wallpaper and the room just seemed dark and dreary. We asked for another room and it was the same. It just didn't feel clean. The AC blower unit in the room was loud. We didn't sleep well at all. The breakfast next morning was great. Mary takes... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Matthew R, Guest Relations Manager at Homewood Suites by Hilton Richmond-West End, responded to this review

Thank you for staying with us and sharing about your experience. I apologize for the issues that came up during your stay. Our hotel does have a bit of a darker design to it to give more of a Lodge feel. However, there are some great plans in the works to brighten up our hotel in many different ways in... More 

Fairfax, Virginia
Level Contributor
32 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Had to visit the greater Richmond area for work. I chose the Homewood Suites as I needed a kitchen for my wife and one year old who accompanied me. Found the Homewood Suites to be almost perfect for what I needed. I arrived about 3 hours before official check in as I had work to attend to on Friday afternoon.... More 

Was this review helpful? Yes
Michael C, Director of Sales at Homewood Suites by Hilton Richmond-West End, responded to this review

Hi Randy, On behalf of the Homewood Suites by Hilton Richmond West End, we truly appreciate your feedback! It is invaluable to us, as it helps us to continue to grow in ways to anticipate and exceed our guests' needs. We are glad to hear that you enjoyed stay overall, and that we surpassed acceptability with your experience! We are... More 

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