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Homewood Suites by Hilton Richmond-West End

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4100 Innslake Drive, Glen Allen, VA 23060
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Homewood Suites by Hilton Richmond-West End
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Homewood Suites by Hilton Richmond-West End
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272 reviews from our community

Traveler rating
    135
    85
    26
    17
    9
See reviews for
94
35
8
105
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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    (272)
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    (82)
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virginia
Top Contributor
108 reviews 108 reviews
46 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Large suite style rooms for a great price. Nice to have a kitchenette, living room and separate bedroom. Very comfortable bed and nice neutropenia bath products. Fabulous diner nearby. Convenient to short pump mall, restaurants, I64/250, and diwntown Richmond. 15 min easy drive to Richmond Convention Center. Good breakfast. Nice pool/patio. Free wifi, convenient parking. Would stay again.

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Vienna, Virginia, Usa
2 reviews
3 of 5 stars Reviewed 2 days ago NEW

The room was very nice, living and kitchen area with a seperate bedroom. Also there was a buffet breakfast that came complimentary with the stay. What I didn't like was they have set the thermostat to go no cooler than 72 degrees in the room. That simply is too warm for me to sleep in. I asked to have it... More 

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Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

I stayed at this hotel on business for 2 weeks. This hotel has a very hard working staff that made me feel welcome the entire time. The lobby is very nice and there is a dining area that has an evening social on week nights that is surprisingly very good. I thought there was usually beer and wine at these... More 

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Newport News, Va., United States
1 review
4 of 5 stars Reviewed 4 days ago NEW

Nice, clean hotel with very comfortable beds.Absolutely love the suite vs. a plain hotel room in that, there is plenty of room especially if you decide to eat in (nice table for dining or to work on business needs, if required). A full size refrigerator, microwave, stove, dishwasher and real dishes made my stay even more enjoyable. They also offer... More 

Review collected in partnership with Homewood Suites by Hilton

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New Cumberland, Pennsylvania
Contributor
14 reviews 14 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

We have stayed at this hotel a couple of times and were pleased both times. The room is very spacious and includes everything you could need. The bed is very comfortable; however, every pillow was way too soft. I'll remember to bring my own pillow on the next visit. The breakfast buffet had a nice variety and was different each... More 

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Orange County, CA
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

First, Hilton Honors Members be advised that management communicated that they do not participate in Member upgrades at this location, so apparently if you receive one it's an exception or an error! After an exhausting all night drive, my check in was exhausting...long story....issue resolved, staff was professionally hospitable enough through the experience, however, there is room for improvement. Is... More 

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Matthew R, Guest Relations Manager at Homewood Suites by Hilton Richmond-West End, responded to this review

Thank you very much for leaving comments about your experience with our hotel. We do value all of our guests and try to make everyone feel welcome and comfortable during their stay with us. To help clarify concerning room upgrades, following brands do not currently offer complimentary upgrades with HHonors: Embassy Suites, Hilton Garden Inn, Hampton Inn & Suites, Homewood... More 

Lynchburg, United States
1 review
5 of 5 stars Reviewed 1 week ago

Really liked the room and the separate living area from the bedroom. The Pillows are too soft and the bed was a little firm for me. It was a very clean room. The hotel itself had free Wi-Fi that was pretty decent. The breakfast was good with a lot of choices. Overall I would recommend this hotel. I would just... More 

Review collected in partnership with Homewood Suites by Hilton

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Suffolk, Virginia
Top Contributor
112 reviews 112 reviews
47 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed 1 week ago

Nice little hotel we average rooms but clean and very suitable for the area. Nice little breakfast buffet which may or may not be included depending on your Hilton Honors status. Nice and fast wifi. Excellent restaurants nearby.

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Matthew R, Guest Relations Manager at Homewood Suites by Hilton Richmond-West End, responded to this review

Thank you for leaving feedback on your recent stay. I am pleased to see you had a good stay with us and hope you will visit again soon! Our breakfast is complimentary to all of our guests no matter the HHonors level and if you stay during the week you would be able to take part in our Evening Social... More 

Lewisville, Texas
1 review
5 of 5 stars Reviewed 1 week ago

This hotel is located close to my work and very conveinant to restaurants. The room was very large and comfortable. The elevators are located close to the rooms on each side instead of just one for the whole building. The beds are quite comfortable

Review collected in partnership with Homewood Suites by Hilton

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Frederick, MD, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

Hotel is in an accessible location. Breakfast was adequate though unremarkable. A little more variety would have been nice along with availablity of more fresh fruit and juice. Television was rather annoying in that the volume was high when turned back on regardless of where it was left previously. Bathroom was well laid out but mysteriously lacking a towel rack... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Matthew R, Guest Relations Manager at Homewood Suites by Hilton Richmond-West End, responded to this review

Thank you for leaving feedback on your stay at our hotel. We appreciate hearing the various opinions that our guests have as it helps us to constantly look for ways to improve both with our product and service. I do apologize that you had some issues with the TV as that is quite unusual to have the volume change when... More 

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