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Homewood Suites by Hilton Richmond-West End

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4100 Innslake Drive, Glen Allen, VA 23060
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Homewood Suites by Hilton Richmond-West End
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296 Reviews from our TripAdvisor Community

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Traveler rating
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    11
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107
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111
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Harrisburg, Pennsylvania
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The hotel was older but it was clean overall. we were in town for a wedding and did Hhonors pre-arrival checkin so our room was ready on time. The room had an odor close to mildew but i didn't see anything that would cause it. We didn't smell this odor in the hall and we stayed on the first floor.... More 

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capitol heights, United States
2 reviews
4 of 5 stars Reviewed 1 week ago

My family and I was on a trip to Kings Dominin and we needed a 2 bedroom hotel. This hotel was more than we expected. And the location was perfect. Its about 30 min. pass Kings Dominion but the area has alot of shopping, resturants & family things to do. We will stay at this hotel again.

Review collected in partnership with Homewood Suites by Hilton

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noneofyabusiness, United States
1 review
2 of 5 stars Reviewed 1 week ago

They did not have our rom ready when we arrived at 5:00. We did not get a room until after 7:00. I would not stay at this hotel again. So i must have 200 characters to comment? This hotel is not worth the effort to type that much. They suck they suck they suck.

Review collected in partnership with Homewood Suites by Hilton

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Windham, New Hampshire
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

My 15 year old and I recently stayed here for two days for a sporting tournament. Overall experience was very good. Hotel is a little dated and some of the hallways had a damp, musty smell but room was very clean and comfortable. Outdoor pool was very small. Evening food in the lobby was a great addition to the stay... More 

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BOWIE MARYLAND, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

Old Hotel, needs some tender loving care and renovation. The Matrass is very bad, we woke up with pain all over our body. The hotel lobby smell real bad. The need to change all their carpets. The staffs need some more training on customer service. The location was great, but the hotel is old.

Review collected in partnership with Homewood Suites by Hilton

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Richmond VA, United States
1 review
1 of 5 stars Reviewed 3 weeks ago

The hotel was dirty and smelly from the lobby to the individual rooms. There was a water problem that required multiple fans that were running when I checked in on Monday and continued to run after I checked out on Friday. The lobby furniture was old and dirty. The carpets in the room and in the lobby was stained and... More 

Review collected in partnership with Homewood Suites by Hilton

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Marbury, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

I wish every Homewood suite would have the 2 bedroom king suite in them. It's a great experience for a family on vacation. Comfortable, coffee all hours, you feel at home! Love this chain always look for them for vacations.

Review collected in partnership with Homewood Suites by Hilton

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Baltimore, Maryland
Level Contributor
67 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The room is a little shabby, especially the bathroom is showing signs of age and wear (thick dust in corners, cracked tile, crooked toilet). But the room was otherwise very spacious and comfortable. The staff at the front desk and breakfast was very friendly and professional.

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Colorado Springs, Colorado
Level Contributor
5 reviews
5 of 5 stars Reviewed June 25, 2015

The manager and staff were friendly, welcoming and accommodating. The hotel was clean and well kept. The beds were comfortable and the rooms were quiet. Breakfast every morning was delicious and offered a wide selection. Highly recommend this hotel for anyone visiting the Richmond area. We will definitely stay at this hotel in the future.

Review collected in partnership with Homewood Suites by Hilton

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Rochester, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 24, 2015

So, I travel frequently for businesss. I have pretty low standards and stay at Hilton brand hotels usually. This hotel was dirty.There was a flip flop left from the previous guest in my room, as well as a hair tie covered in hair and dust in the bathroom. The fitness center was dirty as well. Now, Iimagine that the manager... More 

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Matthew R, Guest Relations Manager at Homewood Suites by Hilton Richmond-West End, responded to this review

We appreciate the time you have taken to give feedback about your stay. I apologize for the issue that occurred during your stay, and I completely agree with you that this is not something that you should have had happen. We hold ourselves to a high standard and want to make sure we are on top of things when it... More 

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