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Homewood Suites by Hilton Richmond-West End

3.0 of 5 4100 Innslake Drive, Glen Allen, VA 23060
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Certificate of Excellence 2014
Homewood Suites by Hilton Richmond-West End
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Homewood Suites by Hilton Richmond-West End
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226 reviews from our community

Traveler rating
    119
    65
    19
    15
    8
See reviews for
81
31
8
82
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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English first
  • All months
    (226)
  • Mar-May only
    (49)
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    (70)
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    (60)
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    (47)
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Richmond, VA- West End, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

Hotel provided excellent value; excellent staff was efficient, friendly, and professional. The breakfast service was fantastic. Minor issue on room HVAC being hard to get to provide comfortable temperature. We definitely will stay there again.

Review collected in partnership with Homewood Suites by Hilton

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Salem VA, United States
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

Homewood Suites lives up to its name. The staff are friendly. The breakfast good. I had no trouble connecting to the internet to get email. The bed was comfortable. I especially enjoyed the fresh linens and the pillows.

Review collected in partnership with Homewood Suites by Hilton

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Centreville, Virginia
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

What a great property. I stay pretty much in all Hilton chain hotels. Didn't know Homewood Suites was part of them. A full kitchen, spacious living area and bathroom. Great customer service from the front desk. I will stay there again a great property. After owning a hotel software company I know a great property when I see one. Breakfast... More 

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Lusaka, Zambia
1 review
4 of 5 stars Reviewed 1 week ago

I like the hotel and would like to book it again. My family has enjoyed staying in the hotel. Unfortunately the season has not been good to use the swimming pool and the time my family stayed at the hotel was too short to have extended time with the hotel staff and know more about the various facilities. However, it... More 

Review collected in partnership with Homewood Suites by Hilton

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Sterling, United States
1 review
5 of 5 stars Reviewed 1 week ago

Quiet and enjoyed my stay while in town on business trip. Fitness room was nice and machines had individual tvs with earbuds available at desk. Could do micro cooking in room or eat out, with plenty of places near by.

Review collected in partnership with Homewood Suites by Hilton

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White Post, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Hotel was great, staff was great, amenities were great! The rooms were very comfortable and spacious. Loveed it! If you are staying in the Richmond area, I highly recommend this hotel with its suite concept.

Review collected in partnership with Homewood Suites by Hilton

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1 review
5 of 5 stars Reviewed 3 weeks ago

From our arrival to our departure the stay was top notch. Breakfast was great and a great variety of hot and cold foods. The room was in great condition, very clean and classy. The only negative was an old sock from a previous resident we found between the bed and night stand.

Review collected in partnership with Homewood Suites by Hilton

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Michael C, Director of Sales at Homewood Suites by Hilton Richmond-West End, responded to this review

Hi Monique! Thank you so much for the feedback! I am the Director of Sales for the Homewood Suites by Hilton Richmond West End/Innsbrook, and we truly appreciate your thoughts. I am very glad to see that you enjoyed your stay with us, and that we were able to provide great experience for you! Consistently providing superior customer service has... More 

Madison Heights, Virginia
Top Contributor
120 reviews 120 reviews
66 hotel reviews
144 helpful votes 144 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The two-bedroom two-bath suite was roomy and pleasant. The beds were comfortable, and I was especially pleased that the heating system was perfectly quiet. I'm not sure how the rooms are heated, but it was completely silent, just like at home -- no inside unit cycling off and on during the night. The kitchenette had a microwave, full size refrigerator,... More 

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Michael C, Director of Sales at Homewood Suites by Hilton Richmond-West End, responded to this review

Hello! My name is Michael, and I am the Director of Sales & Marketing for the Homewood Suites by Hilton Richmond West End/Innsbrook. Thank you so much for choosing to stay with us, and for providing such thorough feedback! I am very glad to see that you really enjoyed your stay with us! As you can imagine, that is always... More 

Atlanta, Georgia
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Excellent room/suite, receptions and cleanliness. The staff was very friendly and accommodating. The fitness center was also very clean. I will definitely stay there again when in town, it is the best bargain for your money!

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Michael C, Director of Sales at Homewood Suites by Hilton Richmond-West End, responded to this review

Hi Robert, I am the Director of Sales & Marketing for the Homewood Suites by Hilton Richmond West End/Innsbrook. And on behalf of the entire management team and staff, I want to truly thank you for all of the wonderful feedback you have provided! We truly value hearing ALL feedback from our guests, and it especially warms our hearts to... More 

Great Mills, MD
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Good staff and customer service here but the hotel is in need of some renovations. The rooms can smell musty and if you are not a smoker it seems that the smell has still proliferated from the 4th floor. Still, its not horrible by any stretch and the staff makes up for a lot of any shortcomings. The beds are... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Michael C, Director of Sales at Homewood Suites by Hilton Richmond-West End, responded to this review

Hello, On behalf of the Homewood Suites by Hilton Richmond West End/Innsbrook, I want to personally thank you for your feedback! We truly appreciate any comments that our guests are willing to provide. I am glad to hear that we were able to provide great customer service while you were here in the area! That is always a first priority....our... More 

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Additional Information about Homewood Suites by Hilton Richmond-West End

Address: 4100 Innslake Drive, Glen Allen, VA 23060
Phone Number:
Location: United States > Virginia > Glen Allen
Price Range (Based on Average Rates): $
Hotel Class:3 star — Homewood Suites by Hilton Richmond-West End 3*
Number of rooms: 123
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Also Known As:
Homewood Suites By Hilton Richmond-West End Hotel Glen Allen
Glen Allen Hilton
Glen Allen Homewood Suites
Homewood Suites Glen Allen
Hilton Glen Allen
Homewood Glen Allen
Hotel Style:
#2 Best Value Hotel in Glen Allen
#3 Romantic Hotel in Glen Allen
#4 Family Hotel in Glen Allen
#5 Business Hotel in Glen Allen

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