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Homewood Suites by Hilton Richmond-West End

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4100 Innslake Drive, Glen Allen, VA 23060
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Best prices for: 1 room 1 guest
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Homewood Suites by Hilton Richmond-West End
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Homewood Suites by Hilton Richmond-West End
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261 reviews from our community

Traveler rating
    130
    83
    22
    17
    9
See reviews for
91
34
8
99
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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Top Contributor
378 reviews 378 reviews
46 hotel reviews
158 helpful votes 158 helpful votes
4 of 5 stars Reviewed 1 week ago

My stay was average, but much, much better than the last place I stayed when in town. Quiet location, freshly prepared breakfast and dinner. Housekeeping was very good. Many, many restaurants in the area.

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Ellicott City, United States
1 review
4 of 5 stars Reviewed 1 week ago

Everything is good except that hotel has smoking rooms. This is probably affecting the overall air quality inside the hotel. Kitchen does not have exhaust to outside. feel sme what stuffy inside. Complimentary breakfat is very good. I did not have chance t check evening reception.

Review collected in partnership with Homewood Suites by Hilton

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Margate, Florida
Contributor
11 reviews 11 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago

This location is perfectly centralized for plenty of dining and entertainment options. The hotel rooms were very clean, staff was very courteous, and all around made for a great stay! The exercise area was well maintained, including up to date equipment and did not show signs over overuse. The breakfast buffet offered both hot and cold options that were very... More 

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Galax, Virginia, United States
Contributor
18 reviews 18 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The room I had was great. Very neat and clean. The staff was wonderful as well. The hotel itself is in a convent part of Glen Allen which made shopping and dining easily available. The hotel room had a stove, microwave, and refrigerator. I most defiantly will return to this hotel in the future.

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Richmond, United States
1 review
4 of 5 stars Reviewed 1 week ago

Very nice place other than the beds. Both mattresses in our room were very hard and not comfortable! The complimentary breakfasts were amazing on both weekend mornings. The staff were friendly & helpful. The location was next to restaurants & shopping.

Review collected in partnership with Homewood Suites by Hilton

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Greenville, South Carolina
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 2 weeks ago

I prepaid for a room for 2 nights through Hilton Honors. When I arrived they wanted to swipe my card. I assumed this was to verify the purchase and to cover any incidentals. When I checked my bank statement the next morning, I saw that they were charging me again for the room that I had already paid for. When... More 

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Matthew R, Guest Relations Manager at Homewood Suites by Hilton Richmond-West End, responded to this review

Thank you for staying with us and leaving feedback on your stay. I apologize for the miscommunication that occurred during your stay. I had tried to contact you in your room the night of your stay to help clear things up, however it seems like you were out at the time. What had showed up on your statement was an... More 

New Albany, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

The property is NOT made of primarily brick and concrete. This allows noise from neighboring rooms and the hallway to easily be heard. They need to stop being so cheap and building with 2x wood framing.

Review collected in partnership with Homewood Suites by Hilton

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Matthew R, Guest Relations Manager at Homewood Suites by Hilton Richmond-West End, responded to this review

Thank you for staying with us and leaving your feedback about your stay. It is true that our property was made as a wood structure based on the decisions of the owner at the time it was built. Being in a usually quiet business area, this often does not present a problem for the majority of our guests. I can... More 

Atlanta, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

We were travelling through and needed an overnight suite for a family of 5. The staff was fantastic, helpful and went out of their way to accommodate us. Rooms are clean, adequate and well used. Furniture and carpet could be updated. The hot continental breakfast is a bonus. Given the same travel circumstances - I would stay there again.

Review collected in partnership with Homewood Suites by Hilton

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Louisville, Kentucky
Top Contributor
53 reviews 53 reviews
6 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed here long term because of a medical procedure. The room was small but nice and clean. They were very accommodating to put us in a quiet hallway and the staff was just wonderful and friendly, from the desk to the support staff. There is a pretty good breakfast selection ranging from pastries, cereal, fruit,yogurt. Also hot food such... More 

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Virginia Beach, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

I went into town to take care of business on the weekend and during this particular stay there was a foot race scheduled in the district where my business was being conducted. The Front desk Personnel made sure I had correct directions and maps to lead me around the foot race and to my place of business. Great Service, Great... More 

Review collected in partnership with Homewood Suites by Hilton

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