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Homewood Suites by Hilton Richmond-West End

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4100 Innslake Drive, Glen Allen, VA 23060
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Best prices for: 1 room 1 guest
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Homewood Suites by Hilton Richmond-West End
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Homewood Suites by Hilton Richmond-West End
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268 reviews from our community

Traveler rating
    134
    83
    25
    17
    9
See reviews for
93
35
8
102
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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English first
  • All months
    (268)
  • Mar-May only
    (78)
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New Cumberland, Pennsylvania
Contributor
14 reviews 14 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We have stayed at this hotel a couple of times and were pleased both times. The room is very spacious and includes everything you could need. The bed is very comfortable; however, every pillow was way too soft. I'll remember to bring my own pillow on the next visit. The breakfast buffet had a nice variety and was different each... More 

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Orange County, CA
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

First, Hilton Honors Members be advised that management communicated that they do not participate in Member upgrades at this location, so apparently if you receive one it's an exception or an error! After an exhausting all night drive, my check in was exhausting...long story....issue resolved, staff was professionally hospitable enough through the experience, however, there is room for improvement. Is... More 

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Matthew R, Guest Relations Manager at Homewood Suites by Hilton Richmond-West End, responded to this review

Thank you very much for leaving comments about your experience with our hotel. We do value all of our guests and try to make everyone feel welcome and comfortable during their stay with us. To help clarify concerning room upgrades, following brands do not currently offer complimentary upgrades with HHonors: Embassy Suites, Hilton Garden Inn, Hampton Inn & Suites, Homewood... More 

Lynchburg, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

Really liked the room and the separate living area from the bedroom. The Pillows are too soft and the bed was a little firm for me. It was a very clean room. The hotel itself had free Wi-Fi that was pretty decent. The breakfast was good with a lot of choices. Overall I would recommend this hotel. I would just... More 

Review collected in partnership with Homewood Suites by Hilton

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Suffolk, Virginia
Top Contributor
112 reviews 112 reviews
47 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Nice little hotel we average rooms but clean and very suitable for the area. Nice little breakfast buffet which may or may not be included depending on your Hilton Honors status. Nice and fast wifi. Excellent restaurants nearby.

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Matthew R, Guest Relations Manager at Homewood Suites by Hilton Richmond-West End, responded to this review

Thank you for leaving feedback on your recent stay. I am pleased to see you had a good stay with us and hope you will visit again soon! Our breakfast is complimentary to all of our guests no matter the HHonors level and if you stay during the week you would be able to take part in our Evening Social... More 

Lewisville, Texas
1 review
5 of 5 stars Reviewed 1 week ago

This hotel is located close to my work and very conveinant to restaurants. The room was very large and comfortable. The elevators are located close to the rooms on each side instead of just one for the whole building. The beds are quite comfortable

Review collected in partnership with Homewood Suites by Hilton

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Frederick, MD, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

Hotel is in an accessible location. Breakfast was adequate though unremarkable. A little more variety would have been nice along with availablity of more fresh fruit and juice. Television was rather annoying in that the volume was high when turned back on regardless of where it was left previously. Bathroom was well laid out but mysteriously lacking a towel rack... More 

Review collected in partnership with Homewood Suites by Hilton

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Matthew R, Guest Relations Manager at Homewood Suites by Hilton Richmond-West End, responded to this review

Thank you for leaving feedback on your stay at our hotel. We appreciate hearing the various opinions that our guests have as it helps us to constantly look for ways to improve both with our product and service. I do apologize that you had some issues with the TV as that is quite unusual to have the volume change when... More 

Tallahassee, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

The suite was clean, fresh smelling and comfortable. The kitchen appliances worked well. The only thing that we did not like was that the ceiling fan could not be adjusted, we would have liked to be able to turn it up. That was a small thing. I will definitely use this hotel in the future.

Review collected in partnership with Homewood Suites by Hilton

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Top Contributor
418 reviews 418 reviews
48 hotel reviews
189 helpful votes 189 helpful votes
4 of 5 stars Reviewed 5 weeks ago

My stay was average, but much, much better than the last place I stayed when in town. Quiet location, freshly prepared breakfast and dinner. Housekeeping was very good. Many, many restaurants in the area.

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Ellicott City, United States
1 review
4 of 5 stars Reviewed April 16, 2015

Everything is good except that hotel has smoking rooms. This is probably affecting the overall air quality inside the hotel. Kitchen does not have exhaust to outside. feel sme what stuffy inside. Complimentary breakfat is very good. I did not have chance t check evening reception.

Review collected in partnership with Homewood Suites by Hilton

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Margate, Florida
Contributor
11 reviews 11 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed April 15, 2015

This location is perfectly centralized for plenty of dining and entertainment options. The hotel rooms were very clean, staff was very courteous, and all around made for a great stay! The exercise area was well maintained, including up to date equipment and did not show signs over overuse. The breakfast buffet offered both hot and cold options that were very... More 

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