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All 22 Glen Allen hotels

Homewood Suites by Hilton Richmond-West End

3.0 of 5 Hotel   |   4100 Innslake Drive, Glen Allen, VA 23060
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79%
Ranked #5 of 22 Hotels in Glen Allen
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 6 days ago
lizbethlp Frederick, MD
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198 reviews from our community

Traveler rating
    103
    55
    19
    14
    7
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74
26
6
70
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • Any
English first
Frederick, MD
1 review
4 of 5 stars Reviewed 6 days ago NEW

Staff was very friendly and helpful. Breakfast was pretty good and varied. Close to various restaurants and easy access to the highway. There was a weird smell on the first floor but fortunately we stayed on he second.

Review collected in partnership with Homewood Suites by Hilton

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Michael C, Director of Sales at Homewood Suites by Hilton Richmond-West End, responded to this review

I am the Director of Sales & Marketing at the Homewood Suites by Hilton Richmond West End/Innsbrook, and on behalf of our entire staff, I want to TRULY thank you for your response and feedback! it really is the highlight of our day to hear that our guests are thoroughly enjoying their stays with us! I am very glad to... More

Chennai, India
1 review
5 of 5 stars Reviewed 1 week ago

Cleanliness and friendly staffs. Awesome stay. Environment is really cool. Maintenance of hotel and room is really awesome. Good parking facilities. Location near petrol pumps and many hotels of different varieties.

Review collected in partnership with Homewood Suites by Hilton

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Michael C, Director of Sales at Homewood Suites by Hilton Richmond-West End, responded to this review

I am the Director of Sales & Marketing at the Homewood Suites by Hilton Richmond West End/Innsbrook, and on behalf of the staff, I have to say that we truly appreciate your feedback! We are very glad to hear that you enjoyed your stay with us....this is ALWAYS our top priority! Please let us know how we can help you... More

Ansonia, Connecticut
Reviewer
5 reviews 5 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed recently to attend a NASCAR race at Ricmond International Raceway. The hotel was very clean, comfortable and accommodating. Location is very quiet and peaceful within a corporate park. I'm sure mostly business travelers stay there. Plenty of parking and well kept grounds and common areas. Smoking area with benches provided outside. Nice pool and patio area out back with... More

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Michael C, Director of Sales at Homewood Suites by Hilton Richmond-West End, responded to this review

On behalf of the Homewood Suites by Hilton Richmond West End, I want to personally thank you for choosing to stay with us! I am the Director of Sales & Marketing, and it is always a pleasure to hear that we have served our guests well! We would love to have you back here with us at any time, so... More

Irvine, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

The suites were very spacious and affordable, and the service was superb. We absolutely enjoyed the hot, delicious complimentary breakfast. To top it off, friendly greetings from the staff each morning was a big plus. The only thing that would make this hotel extraordinary would be a new carpet. Thank you for making our vacation a memorable one. Keep up... More

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Michael C, Director of Sales at Homewood Suites by Hilton Richmond-West End, responded to this review

Thank you so much for the great feedback! It is always great to hear that we are meeting and exceeding the expectations of our guests here at the Homewood Suites by Hilton Richmond West/Innsbrook. That is always a #1 goal! Come visit us again soon! I will certainly be happy to help you with any future needs that you may... More

Fort Wayne, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

The staff at this hotel always had a smile on their face and were willing to help from the kitchen and cleaning staff all the way up! The room looked "check-in" fresh every day and the food was really good. I have stayed in multiple hotels across the nation and no other hotel can compare to my stay here!

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Blakeslee
Senior Contributor
23 reviews 23 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I only needed a room for a quick stop while on a long trip. My husband wanted something with a separate room because we were traveling with our teenage daughter and her friend. Most places that I looked at were around $200. This room was around $112 a night. Our room was clean upon arrival and the staff was very... More

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Winchester, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

First of all we loved the mattress and pillows and we will be buying a mattress just like it very soon. We stayed in a 2 bedroom suite and quickly realized that the 1 bedroom with the king bed did not have a vent for the A/C. The only vents were in the sitting room and the other bedroom. Yes,... More

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Richmond, Virginia
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I booked 7 rooms for 2 nights at the Homewood Suites-Innsbrook for family coming in for a memorial service. When it became necessary to make changes to the way in which the rooms were going to be paid, the staff handled the transition beautifully and without a single snafu. When one of the guests decided he wanted a smoking double... More

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Boone, North Carolina
1 review
3 of 5 stars Reviewed August 6, 2014

The hotel is fine for the price but the mattresses are very soft and don't provide support. The front desk clerk said they were all the same and when I checked another room I realized she was right. The breakfast is also not up to Homewood Suites quality.

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Charleston, United States
1 review
2 of 5 stars Reviewed August 6, 2014

could hear neighbors talking, laughing--people running on above floor at 3am--furniture was substandard--leather chair was peeling-sofa was dirty--good location but poor quality hotel-worst Hilton experience ever-

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Additional Information about Homewood Suites by Hilton Richmond-West End

Address: 4100 Innslake Drive, Glen Allen, VA 23060
Phone Number:
Location: United States > Virginia > Glen Allen
Price Range (Based on Average Rates): $
Hotel Class:3 star — Homewood Suites by Hilton Richmond-West End 3*
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Also Known As:
Homewood Suites By Hilton Richmond-West End Hotel Glen Allen
Glen Allen Homewood Suites
Glen Allen Hilton
Homewood Suites Glen Allen
Homewood Glen Allen
Hilton Glen Allen

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