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Extended Stay America - Richmond - Innsbrook

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10060 West Broad Street, Glen Allen, VA 23060 (Formerly Studio Plus Deluxe Studios - Richmond - Innsbrook)
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Extended Stay America - Richmond - Innsbrook
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Extended Stay America - Richmond - Innsbrook
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47 Reviews from our TripAdvisor Community

Traveler rating
    18
    9
    6
    6
    8
See reviews for
13
2
8
17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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    (47)
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    (18)
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    (14)
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There are newer reviews for Extended Stay America - Richmond - Innsbrook
See the most recent reviews
Virginia Beach, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 25, 2014

I'm an IT worker that had a 3 month assignment in downtown Richmond. After looking at a lot of options, I gave this place a tour and booked shortly thereafter. This was formerly a Studio-Plus hotel and is undergoing rebranding and minor improvements along the way. For example, during my stay I got a very nice new sleeper sofa and... More 

Was this review helpful? Yes 1
College Park, Maryland
1 review
4 of 5 stars Reviewed November 10, 2013

Our boss put us up at this Hotel while we were working in the Richmond area. It's location is fine and we can get to the highway and food very easily. We're there just to sleep and it's been a very good experience. The receptionist Tamara and Hotel Manager Susan are fantastic workers and very helpful when we had any... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Richmond - Innsbrook, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with you stay. The staff and I would like to thank you again for posting your review. It is rewarding to hear such wonderful comments and feedback as the staff strives to bring each guest a great experience.... More 

Richmond
1 review
5 of 5 stars Reviewed October 29, 2013

I am in town for a medium to long term contract for a local company. I have found that Extended Stay provides me with a perfect solution for my accommodation requirements. Economically the cost is very reasonable, much more so than any other hotel I was able to find, particularly for a multi-month stay. The room was very clean and... More 

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Richmond, Virginia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed October 20, 2013

Not a clean place to stay with family. Terrible experience. Been to many Extended Stay suites in the past few years but this is the bad or not to par experience. Kitchen/bath/bedroom were not at all clean and furnitures are dated and sticky/smelly. Obviously would not recommend this place to my friends.

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Virginia
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 26, 2013

The hotel is being renovated. The rooms are beautiful. The pool and exercise room are very convenient. The staff is very helpful and treat you like family. I get an excellent discount because of the company I work for. I will continue to stay here until I find a permanent hom.

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PA
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 24, 2013

Terrible experience!! The girl at the desk Lakeisha or Lateisha was not at all helpful, on the contrary! My air was not working when we arrived at 3PM ..she said that "the maintenance man was not in , and would not be in until..'oh, haha' Monday morning..and they were booked so they could not move my room..I said, "well, my... More 

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Langhorne, Pennsylvania
1 review
5 of 5 stars Reviewed July 23, 2013

it was a pleasure to sleep and hang out in a clean, quiet and comfortable place. It was off the highway so it was quiet. No riff-raff hanging about. Nice place for the money. I have spent more for less in the past. I just wish the whole place was non-smoking.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Richmond - Innsbrook, responded to this review

I appreciate you taking the time to write such a nice review of our hotel. I'm so pleased to hear that your stay was an enjoyable one. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

Glen Allen, Virginia
Level Contributor
50 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed July 11, 2013

If you need affordable, long-term accommodations, this represents good value and excellent location. Staff are always helpful and have greatly improved breakfast to include healthy options. They are also pet friendly and provide ample parking.

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Richmond - Innsbrook, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm very glad that you were able to enjoy the value and reap the benefits of the services we offer. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future! More 

Richmond
1 review
5 of 5 stars Reviewed June 4, 2013

I do a lot of traveling because I'm in the Military and I also love to travel. I found a few places in the area but I didn't like the area. I saw this one and walked in. From the moment i walked in I was greeted with a smile and a nice person in the front office. I was... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Richmond - Innsbrook, responded to this review

Jerry - I appreciate you taking the time out of your schedule to write such an awesome review of our hotel. The team members at our hotel were so pleased to hear that you enjoyed your stay and your accommodations. We appreciate all you do and wish you luck on your future travels! Thank you again for your kind words.... More 

Drexel Hill, PA
Level Contributor
54 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed May 8, 2013

We stayed at this property for two nights (booked $40/night on priceline.com) last weekend. The hotel is located on Broad Street, behind a Haverty's furniture store near the Innsbruck area of Richmond's West End. We showed up at 11:10pm, but the front office closes at 11. If you arrive after 11pm, you need to ring up the front office from... More 

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