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All 22 Glen Allen hotels

Extended Stay America - Richmond - Innsbrook

2.0 of 5 Hotel   |   10060 West Broad Street, Glen Allen, VA 23060 (Formerly Studio Plus Deluxe Studios - Richmond - Innsbrook)
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Extended Stay America - Richmond - Innsbrook
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68%
Ranked #10 of 22 hotels in Glen Allen
A recent review
5 of 5 stars Reviewed April 21, 2014
jns347 Chesterfield, Virginia
  • Overview
  • Reviews (38)
  • Photos (9)
  • Amenities
  • Q&A
  • Room tips (10)
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38 people have reviewed this hotel

Traveler rating
    17
    9
    5
    3
    4
See reviews for
11
1
7
16
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Chesterfield, Virginia
1 review
5 of 5 stars Reviewed April 21, 2014 via mobile

I just got a new place...but I couldn't move in yet. So I decided to stay at the Extended Stay because I felt safe and the rooms were outstanding recently updated...Susan who was the manager on duty went above and beyond to help my family find the best room for the price.. Great place to stay !!!!!!!!!

Was this review helpful? Yes
Virginia Beach, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 25, 2014

I'm an IT worker that had a 3 month assignment in downtown Richmond. After looking at a lot of options, I gave this place a tour and booked shortly thereafter. This was formerly a Studio-Plus hotel and is undergoing rebranding and minor improvements along the way. For example, during my stay I got a very nice new sleeper sofa and... More

Was this review helpful? Yes 1
College Park, Maryland
1 review
4 of 5 stars Reviewed November 10, 2013

Our boss put us up at this Hotel while we were working in the Richmond area. It's location is fine and we can get to the highway and food very easily. We're there just to sleep and it's been a very good experience. The receptionist Tamara and Hotel Manager Susan are fantastic workers and very helpful when we had any... More

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Manager_11525, General Manager at Extended Stay America - Richmond - Innsbrook, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with you stay. The staff and I would like to thank you again for posting your review. It is rewarding to hear such wonderful comments and feedback as the staff strives to bring each guest a great experience.... More

Richmond
1 review
5 of 5 stars Reviewed October 29, 2013

I am in town for a medium to long term contract for a local company. I have found that Extended Stay provides me with a perfect solution for my accommodation requirements. Economically the cost is very reasonable, much more so than any other hotel I was able to find, particularly for a multi-month stay. The room was very clean and... More

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Bentonville, Arkansas, United States
1 review
2 of 5 stars Reviewed October 20, 2013

Not a clean place to stay with family. Terrible experience. Been to many Extended Stay suites in the past few years but this is the bad or not to par experience. Kitchen/bath/bedroom were not at all clean and furnitures are dated and sticky/smelly. Obviously would not recommend this place to my friends.

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Virginia
Contributor
11 reviews 11 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 26, 2013

The hotel is being renovated. The rooms are beautiful. The pool and exercise room are very convenient. The staff is very helpful and treat you like family. I get an excellent discount because of the company I work for. I will continue to stay here until I find a permanent hom.

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PA
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 24, 2013

Terrible experience!! The girl at the desk Lakeisha or Lateisha was not at all helpful, on the contrary! My air was not working when we arrived at 3PM ..she said that "the maintenance man was not in , and would not be in until..'oh, haha' Monday morning..and they were booked so they could not move my room..I said, "well, my... More

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Langhorne, Pennsylvania
1 review
5 of 5 stars Reviewed July 23, 2013

it was a pleasure to sleep and hang out in a clean, quiet and comfortable place. It was off the highway so it was quiet. No riff-raff hanging about. Nice place for the money. I have spent more for less in the past. I just wish the whole place was non-smoking.

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Manager_11525, General Manager at Extended Stay America - Richmond - Innsbrook, responded to this review

I appreciate you taking the time to write such a nice review of our hotel. I'm so pleased to hear that your stay was an enjoyable one. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More

Glen Allen, Virginia
Senior Contributor
47 reviews 47 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 11, 2013

If you need affordable, long-term accommodations, this represents good value and excellent location. Staff are always helpful and have greatly improved breakfast to include healthy options. They are also pet friendly and provide ample parking.

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Richmond - Innsbrook, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm very glad that you were able to enjoy the value and reap the benefits of the services we offer. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future! More

Richmond
1 review
5 of 5 stars Reviewed June 4, 2013

I do a lot of traveling because I'm in the Military and I also love to travel. I found a few places in the area but I didn't like the area. I saw this one and walked in. From the moment i walked in I was greeted with a smile and a nice person in the front office. I was... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Richmond - Innsbrook, responded to this review

Jerry - I appreciate you taking the time out of your schedule to write such an awesome review of our hotel. The team members at our hotel were so pleased to hear that you enjoyed your stay and your accommodations. We appreciate all you do and wish you luck on your future travels! Thank you again for your kind words.... More

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Additional Information about Extended Stay America - Richmond - Innsbrook

Address: 10060 West Broad Street, Glen Allen, VA 23060 (Formerly Studio Plus Deluxe Studios - Richmond - Innsbrook)
Phone Number:
Location: United States > Virginia > Glen Allen
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Richmond - Innsbrook 2*
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9 photos of this hotel

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Other (5)

Amenities

Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style
#2 Best Value Hotel in Glen Allen #8 Business Hotel in Glen Allen
Hotel Class
Number of rooms
92

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