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Extended Stay America - Richmond - Innsbrook

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10060 West Broad Street, Glen Allen, VA 23060 (Formerly Studio Plus Deluxe Studios - Richmond - Innsbrook)
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Extended Stay America - Richmond - Innsbrook
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Extended Stay America - Richmond - Innsbrook
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45 reviews from our community

Traveler rating
    18
    9
    6
    6
    6
See reviews for
13
1
7
17
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Contributor
14 reviews 14 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 5 weeks ago

This property is undergoing a slow transformation. Some of the rooms are not shining examples but all are habitable and comfortable. The staff is outstanding and helpful. My room was scheduled for renovation after I departed. The only drawback was directions to the property. It is adjacent to a shopping center and has a similar color scheme. It is centrally... More 

Was this review helpful? Yes 1
Richmond, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 20, 2014

We actually live in Richmond and we had just sold all our furniture and had to be out of the house November 2013 to travel and move to Mexico. Just as this was getting ready to take place I was diagnosed with cancer and will and have been in treatment ever since and still have about 6 months to go.... More 

Was this review helpful? Yes 1
Ohio
Top Contributor
61 reviews 61 reviews
30 hotel reviews
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed November 20, 2014

You can smell smoke in the hallways before you even enter any room. Our "non-smoking" room smelled like smoke and even had an ashtray on the table! The maids had left the window open (temp was only 50 degrees outside), which was either to let out their own smoke or to air out the room before we arrived (which didn't... More 

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 17, 2014

Dirty, old, smelly, no wheelchair accessibility into bathrooms. Terrible weekend visit to Virginia that I anticipated all month. Mainly because of false advertisement from website. I will never recommend this hotel. Wished I would have taken pictures but I didn't because I wouldn't even stay in my room long enough to. We stayed gone all afternoon so we didn't have... More 

Was this review helpful? Yes 1
Appomattox, Virginia
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 13, 2014 via mobile

Before I even reached my room, I was accosted by the strong stench of cigarette smoke in the hallway. My non-smoking room also had a had a strong odor of cigarette smoke. The bathtub had water in it and there was an empty beer can under the sink. To top it off, there was a constant loud thumping noise and... More 

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Senior Contributor
36 reviews 36 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed August 29, 2014

The room was big and old. Hotel needs renovated. Appeared clean but again even the linens are old. The staff was wonderful! Price was reasonable. The third floor was disgusting an smells terrible. Overall it was not something I would book again with the exception of the wonderful staff!!!

Was this review helpful? Yes 1
Newport News, Virginia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 16, 2014

It was the worse hotel experience ever. First of all when I arrived I checked in I got my keys went to the elevator. The maid stopped me to tell me that the elevator was broken and that was after walking 3 floors. The desk staff couldnt even tell us that before checking in. We get to our room and... More 

Was this review helpful? Yes 1
Chesterfield, Virginia
1 review
5 of 5 stars Reviewed April 21, 2014

I just got a new place...but I couldn't move in yet. So I decided to stay at the Extended Stay because I felt safe and the rooms were outstanding recently updated...Susan who was the manager on duty went above and beyond to help my family find the best room for the price.. Great place to stay !!!!!!!!!

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Virginia Beach, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 25, 2014

I'm an IT worker that had a 3 month assignment in downtown Richmond. After looking at a lot of options, I gave this place a tour and booked shortly thereafter. This was formerly a Studio-Plus hotel and is undergoing rebranding and minor improvements along the way. For example, during my stay I got a very nice new sleeper sofa and... More 

Was this review helpful? Yes 1
College Park, Maryland
1 review
4 of 5 stars Reviewed November 10, 2013

Our boss put us up at this Hotel while we were working in the Richmond area. It's location is fine and we can get to the highway and food very easily. We're there just to sleep and it's been a very good experience. The receptionist Tamara and Hotel Manager Susan are fantastic workers and very helpful when we had any... More 

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Manager_11525, General Manager at Extended Stay America - Richmond - Innsbrook, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with you stay. The staff and I would like to thank you again for posting your review. It is rewarding to hear such wonderful comments and feedback as the staff strives to bring each guest a great experience.... More 

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