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Quality Inn & Suites

2.0 of 5
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1620 Armory Drive, Franklin, VA 23851 (Formerly Comfort Inn)
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Quality Inn & Suites
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40 reviews from our community

Traveler rating
    2
    7
    9
    5
    17
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10
10
3
12
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
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Suffolk, Virginia
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

For $100+ this inn is overpriced. The rooms are in need of renovation not a makeover. The bathroom is very small with poor quality fixtures. The room can only be described as dingy and dreary. Why the reviews on their site are so high is a mystery.

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Mass
Contributor
12 reviews 12 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 9, 2015

We stayed at the hotel recently on a family trip to the South. The hotel was easy to get to off the highway and was good value for money. Rooms could use an upgrade, but our room was clean. Loved the shops nearby for snacks etc.

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Rolesville, North Carolina
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed April 2, 2015

I conduct business in the Franklin VA area every six months and find the Quality Inn to be a pleasant place to stay. Clean rooms. Furnature in good condition. Shower and bathroom area clean. Working internet. Hot breakfast scrambled eggs, sausage. Good price.

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Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed November 7, 2014

These people are crooked and will over book and lie just to get you to stay. I had a reservation for 2weeks working shutdown and was told it would be no problem! Well when my one week was up they told me I could not stay any longer! And when I say there was no one in that parking lot... More 

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Manquin, Virginia, United States
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 30, 2014

From being assured I would have a room on the morning of Friday the 19th after working 12 hours at night and not having one, to walking into a musty smelling room, to killing at least 1 cockroach daily forcing me to keep my suitcase and foodstuffs in my vehicle, to being awaken on 3 consecutive days by housekeeping staff... More 

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Fredericksburg
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 14, 2014

When we arrived at the hotel to check-in we had to wait for 10 minutes because the only attendant was busy taking a reservation and no one else working. When we got to our room we opened the door we were greeted by the overwhelming smell of mold. The bedspreads had questionable stains and the carpet was not vacuumed. After... More 

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Shermans Dale, Pennsylvania
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 29, 2014

We spent the night at the comfort Inn in Franklin Va,The rooms were clean and they had a very good breakfast in the morning.I was surprised to find everything we needed for breakfast with ,waffles ,eggs ,cereal,toast ,juices,coffee,with tables to sit and talk and even a TV,it was nice.

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Franklin, Virginia
1 review
2 of 5 stars Reviewed May 8, 2014

We had no choice but to stay somewhere in Franklin. The first room Comfort Inn gave us smelled musty and moldy. We had them move us which was better smell-wise but half of the TV channels had no sound, the beds are only double beds and there were tiny gnats flying around the room. During our vacation we stayed in... More 

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Richmond, Virginia
Contributor
18 reviews 18 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed March 7, 2014

I had reserved a room for 2 nights in Jan 28-29 of 2014 and because of weather issues, I was not able to travel and stay in Franklin. I was not able to cancel the first night but was able to cancel the 2nd night. I was charged for 1 night stay, even though I did not stay at the... More 

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Jonesboro, Arkansas
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 27, 2014

This hotel is right on the Hampton Highway. Access is easy to the highway as it is only 100 yards away. There are several fast food places withing walking distance, and Applebees is just down the road about a half mile. The rooms are "ok" but there is nothing special about this hotel. The beds are not the greatest, but... More 

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