Needed a place to rest in the middle of a long trip home. Price seemed right and it was a member of the hotel chain we belong to. We pulled in about 7PM.The first room they gave us wasn't even made up - sheets, blankets, and towels all over the floor and beds.The second room was made, but there was... More

This place is horrible..No one speaks english until you want a refund.I work twicw a month in Franklin and I now drive to Suffolk and stay and pay twice as much but its worth not staying at this free for all hotel. Last time we stayed I was woke up by someone knocking on my door asking if I needed... More

I made my reservation without looking at TripAdvisor (mistake). When we got here there was a note "Be back in 15 minutes" on the check-in window. We went to eat and came back. Still no one at the desk. Rang the bell three times, still no attention. Finally went outside and got the attention of the kid blowing the grass... More

DON"T STAY HERE...my reason for staying at this hotel was because my mother had just had two heat/heart strokes and needed the quiet and air conditioning that the hotel provided. She could not go back home because the ac unit was not enough for her due to her health. In addition, it was the cheaper of the three hotels with... More

Front desk attitude was blithe, at best; their knowledge about the area was nonexistent. Every time I went to the desk I had to wait or go outside and look for the staff. The first guest room was not clean and the lock was broken (which I did not realize until the next morning after I had left with my... More

This p lace is the pits! Everything was so dirty and nasty. The bathroom was the worst. Our family did not feel safe. It is not a very good neighborhood. We travel quite a bit and know what is expected.

Worst ever Rented 5 rooms for a family members funeral.rooms were filthy,unsafe-Broken locks and lamps,we had family with asthma in smoking rooms.Car accident nite before damaged rooms and they put people in room overtop.Sinks spraypainted,broken beer bottles,brown frost in freezers ironburns in rugs,phones didn't work,we were to be together and we were all over.Noone at desk ever,We checked in and... More

I was booked for two nights and after the first night I awoke to no iron in the room and calling the front desk the person did not speak good english. Afterward I realize that the shower was not working so I explained it to the front desk and I was given a key to another room to take a... More

My wife and I had an excellent two day stay at this place. We have been checking out retirement towns and so far Franklin VA is top on our list.