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Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall

2.5 of 5
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12055 Lee Jackson Memorial Hwy, Fairfax, VA 22033
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Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall
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Ranked #14 of 21 Hotels in Fairfax
A recent review
5 of 5 stars Reviewed September 22, 2014
pnp987 Fairfax County, Virginia
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56 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall
See the most recent reviews
Fairfax County, Virginia
1 review
5 of 5 stars Reviewed September 22, 2014

I was there 4 months from early May to early September the staff at the front desk are always helpful and friendly. Especially Millie she always greats guests with a friendly smile and is always helpful with guests needs.

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1 review
5 of 5 stars Reviewed September 15, 2014 via mobile

I would definitely recomended this hotel , rooms are nice and clean, comfortable, kitchen, Great rates and great Staff Very Friendly, .The staff usman and The Manager Ashish Shrestha ,was extremely helpful and courteous. I really always enjoyed my stay in this hotel i just loved it "its great ""

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Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall, responded to this review

We read your review, and would like to thank you for writing such wonderful things about our hotel and staff. We love to hear great reviews like yours. We are glad that you enjoy our great rates and your clean, comfortable room. Thank you again for posting your review. We do hope that you will return to our hotel, or... More 

Fayetteville, North Carolina
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 14, 2014

Upon checking in the lady at the desk was great. She made sure I had everything I needed and was ok with my assigned room. Everyone including Housekeeping was great. Muchbetter than the oneI stayed at in Springfield.

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Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall, responded to this review

I appreciate you taking the time to write such a wonderful review. I'm thrilled to read that you enjoyed your stay with us. I am pleased to know that my staff were able to provide you great service and fresh, clean room. Thank you again for your kind words. The staff and I would love to provide you with another... More 

Arlington, Virginia
Level Contributor
5 reviews
3 hotel reviews
3 of 5 stars Reviewed August 27, 2014

I had booked online at the Extended Stay on Monument Drive which is just around the corner (very confusing). When I went to the one on Lee Jackson by mistake I asked if they can switch the reservation and was told NO. I did it online and went back to front desk. The price didn't match my reservation but said... More 

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Washington DC, District of Columbia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 1, 2014

Very clean and nice big rooms. Front desk people were very helpful, especially Millie; she was very nice and helpful. You can request kitchen utensils and cook by yourself. Bid screen flat TV with a lot of channels.

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Boston, Massachusetts
1 review
1 of 5 stars Reviewed July 19, 2014

Hotel is dirty, with high turnover at front desk and in housekeeping. Front desk clerks are more helpful than management, which has seen turnover. Housekeeping is sloppy as all get out, with hairs, crumbs left behind in sheets or mattress covers, and inside drawers, next to night stands, etc. Pillows can be smelly, and blankets have stains or cigarette burns... More 

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Onancock, Virginia
Level Contributor
75 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 stars Reviewed July 13, 2014

Ended up here reluctantly when my conference hotel was sold out. I had never stayed at this chain before, but had had less than favorable experiences at similar chains. Nice surprise here. Nothing fancy at all (who would expect fancy anyway?). But, the room was clean and comfortable. Great location right at a major mall. Staff was friendly enough (not... More 

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 23, 2014

It's a great location, the mall is walking distance and the metro is 2 exits away. The staff was friendly and helpful . Also check in process is very easy . Honestly I was surprised at how good the rooms are.

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California
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed June 11, 2014

The check in process was a nightmare! Unfortunately, I would later discover that it was the best part of my stay. There are bugs in the filthy room, dirty table tops, filthy kitchen, floor in bathroom was saturated-- despite the fact that I'm a handicapped person in a handicap room? The bed is also filthy. The bedding is cheap, saturated... More 

Was this review helpful? Yes 1
1 review
1 of 5 stars Reviewed May 27, 2014 via mobile

The hotel smelled of cigarette smoke. The one elevator had multiple pieces of trash in it. The first room had dirty silverware in it. The second room had a busted radio and the phone was disconnected. We had to leave early due to a family emergency, although We should have left anyways. Check out was awful. The staff that helped... More 

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