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Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall

2.5 of 5
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12055 Lee Jackson Memorial Hwy, Fairfax, VA 22033
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Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall
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Ranked #12 of 21 Hotels in Fairfax
A recent review
4 of 5 stars Reviewed April 2, 2014
AdnanR Atlanta, Georgia
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46 reviews from our community

Traveler rating
    25
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    6
    4
    3
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4
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall
See the most recent reviews
McLean, Virginia
Senior Contributor
24 reviews 24 reviews
23 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed May 19, 2014

I have stayed at two "extended stay america". None of them were good experiences. Honestly I can give this hotel 0 stay without hesitation but considering they saved me from a broken air conditioner, I give them two stars just as generous as I can be... ....Where to start....I had this broken air conditioner and it went so hot that... More 

Was this review helpful? Yes 1
1 review
2 of 5 stars Reviewed May 16, 2014

When we arrived, we waited at the front desk for 25 mins for only clerk to arrive back to the front desk. Them she gave us a uncleaned room but she made up for it by upgrading is to a larger room. The upgraded room was nothing special, just larger. The worst thing was the free breakfast. When I checked... More 

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Atlanta, Georgia
Contributor
13 reviews 13 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 2, 2014

Honestly I was surprised at how good the rooms are. The staff could improve significantly but I am willing to overlook that based on how nice their rooms are and the price you pay for them. The location is not that bad because you got a ton of places to eat near you and it is right on the highway... More 

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Manager_11525, Manager at Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall, responded to this review

Thank you for taking the time to write a review of your stay. I’m happy to hear that you enjoyed your time at our hotel including our spacious suites at a great value. Still, I’m disheartened to learn that our level of customer service did not meet your expectations. I will meet with our entire staff to review our customer... More 

Merrimack, NH
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 3, 2014

If you are looking for a great value for the price, stay here! I got a deal from booking.com and thought I'd give it a try. First off, the staff is very friendly and helpful. The facilities are (as said in other reviews) limited, but I was going to be pretty busy for the 3 days I was down there,... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall, responded to this review

I want to thank you for taking the time to post a review of your stay. I am glad to hear that you enjoyed our friendly, helpful staff, your spacious room and your fully equipped kitchen. Still, I apologize that you encountered the smell of smoke during your visit with us. Your feedback will be useful as we continue to... More 

faifax
1 review
5 of 5 stars Reviewed February 28, 2014 via mobile

Im been staying at this hotel for a couple days and i just love it the rooms are clean and the service is great. All the staff are friendly especially Usman and the manager Ashish is very helpful I will always recomend this hotel.

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bangalore
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 12, 2013

I did this reservation through secret deal, I was nervous so much bcz it was my first visit to usa, but this hotel was best deal I got and experience was amazing. Its very friendly and located at very good place. Makes it very easy to travel and shopping.

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Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall, responded to this review

I appreciate you taking the time to write such a wonderful review. I am glad to read that you were pleased with our hotel's location and the friendly service our staff provided. We hope to see you again soon. More 

Ames, Iowa, United States
1 review
3 of 5 stars Reviewed July 18, 2013

The facilities are a bit limited. No work out facility or swimming pool, although there was another Extended Stay nearby with both, but unfortunately I was using public transportation and didn't have a car. I did run around the surrounding area which was pleasant in the morning and worked out just fine. Refrigerators in both rooms leaked a little bit... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall, responded to this review

Rob - I appreciate you taking the time to write a review of your experience with us. Thank you for the kind comments about our hospitality; however, I apologize our housekeeping services did not meet your expectations. Our goal is to ensure you are provided with a clean room while you are our guest. Please be assured that cleanliness is... More 

Easley, SC
1 review
5 of 5 stars Reviewed July 17, 2013

What a great place to stay! My room was nice and comfy, very clean, couldn't hear my neighbors, TV was nice and big. Free internet was a little intermittent at times, but that was really the only problem I had. Sara at the front desk was absolutely amazing - it didn't matter what I needed, she produced it like a... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall, responded to this review

The staff and I read your review, and would like to thank you for writing such a wonderful things about our hotel and staff. I am proud of our team for providing you home away from home experience. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the... More 

1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 22, 2013 via mobile

I booked a hotel here, and ended up getting bit by fleas. I understand that this hotel allows pets; however thoroughly disappointed with the cleanliness. I believe this hotel used to be a smokers hotel, as my room smelled funny, and so did the pillows.

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I apologize that the level of cleanliness in your room did not meet your expectations. Our goal is to ensure all of our guests are provided with a clean, comfortable room. Please be assured that cleanliness is of the utmost concern to us and... More 

Winchester, Virginia
1 review
5 of 5 stars Reviewed May 21, 2013

We were looking for a place to stay as we were moving. The location was convenient for us. The staff, especially, Rishi & Sara, were helpful and friendly. We needed help setting up the room for my husband, who is confined to a wheelchair. Rishi went out of his way to make things work for us. We would have enjoyed... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall, responded to this review

Terry - I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with the services we provided. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff takes pride is creating a memorable, exceptional “home away from home”... More 

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