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Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall

2.5 of 5
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12055 Lee Jackson Memorial Hwy, Fairfax, VA 22033
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Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall
Best prices for: 1 room 1 guest
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Ranked #12 of 21 Hotels in Fairfax
A recent review
5 of 5 stars Reviewed December 11, 2014
yaelabraham Los Angeles, California
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51 reviews from our community

Traveler rating
    26
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    7
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    3
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11
4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall
See the most recent reviews
Los Angeles, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 11, 2014

I can't compare this hotel to super awesome 5 stars hotels but I have a good time and no complains. They have been very friendly to me and made favors to me that I didn't expect to have done to me, like they printed some stuff I needed, gave me extra things, etc. They have been friendly and helpful.

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed December 4, 2014

Great staff, great clean rooms in would definitely stay there again.. I like the customer service you get here, specially Millie and Ashish.. Always available to help with anything you need..love this place!! HOME AWAY FROM HOME!!!

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North Port, Florida
Top Contributor
158 reviews 158 reviews
19 hotel reviews
92 helpful votes 92 helpful votes
2 of 5 stars Reviewed December 3, 2014

We checked in to the hotel on Friday afternoon ... strong, very strong, smell of smoke in the room. While looking around we saw that someone had been ashing their cigarettes in the drawer of the night stand and all over the telephone. We hung our things up and went down to go over for the rehearsal for my sons... More 

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Manager_11525, Manager at Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall, responded to this review

Thank you for your recent review of your stay. The situation you described regarding the smoke smell and the ashes from cigarette is truly regrettable. Please accept our most sincere apologies for not following through soon enough. We are very sorry for your experience. To ensure that a situation like yours doesn't happen again, my team is working with housekeeping... More 

Fairfax, Virginia
1 review
5 of 5 stars Reviewed November 15, 2014

I being staying at this hotel for over 1 month,The stuff is great... Specially Millie, she makes you feel like at home.. All the stuff here is amazing,great service... Rooms are very clean and accomadating to your needs...I would definitley would recomend this hotel ...

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Fairfax County, Virginia
1 review
5 of 5 stars Reviewed September 22, 2014

I was there 4 months from early May to early September the staff at the front desk are always helpful and friendly. Especially Millie she always greats guests with a friendly smile and is always helpful with guests needs.

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1 review
5 of 5 stars Reviewed September 15, 2014 via mobile

I would definitely recomended this hotel , rooms are nice and clean, comfortable, kitchen, Great rates and great Staff Very Friendly, .The staff usman and The Manager Ashish Shrestha ,was extremely helpful and courteous. I really always enjoyed my stay in this hotel i just loved it "its great ""

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Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall, responded to this review

We read your review, and would like to thank you for writing such wonderful things about our hotel and staff. We love to hear great reviews like yours. We are glad that you enjoy our great rates and your clean, comfortable room. Thank you again for posting your review. We do hope that you will return to our hotel, or... More 

Fayetteville, North Carolina
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 14, 2014

Upon checking in the lady at the desk was great. She made sure I had everything I needed and was ok with my assigned room. Everyone including Housekeeping was great. Muchbetter than the oneI stayed at in Springfield.

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Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall, responded to this review

I appreciate you taking the time to write such a wonderful review. I'm thrilled to read that you enjoyed your stay with us. I am pleased to know that my staff were able to provide you great service and fresh, clean room. Thank you again for your kind words. The staff and I would love to provide you with another... More 

Arlington, Virginia
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 of 5 stars Reviewed August 27, 2014

I had booked online at the Extended Stay on Monument Drive which is just around the corner (very confusing). When I went to the one on Lee Jackson by mistake I asked if they can switch the reservation and was told NO. I did it online and went back to front desk. The price didn't match my reservation but said... More 

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Washington DC, District of Columbia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 1, 2014

Very clean and nice big rooms. Front desk people were very helpful, especially Millie; she was very nice and helpful. You can request kitchen utensils and cook by yourself. Bid screen flat TV with a lot of channels.

Was this review helpful? Yes 1
Boston, Massachusetts
1 review
1 of 5 stars Reviewed July 19, 2014

Hotel is dirty, with high turnover at front desk and in housekeeping. Front desk clerks are more helpful than management, which has seen turnover. Housekeeping is sloppy as all get out, with hairs, crumbs left behind in sheets or mattress covers, and inside drawers, next to night stands, etc. Pillows can be smelly, and blankets have stains or cigarette burns... More 

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