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Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall

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12055 Lee Jackson Memorial Hwy, Fairfax, VA 22033
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Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall
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68 Reviews from our TripAdvisor Community

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Mumbai (Bombay), India
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

I was here for a 1 month business trip and the stay was very good. Its well connected to fair oaks shopping mall and one of the good place to stay in Fairfax. If they could include gym inside it, would be nice.. although i would recommend this..

Helpful?
1 Thank Amit S
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall, responded to this review

Thank you so much for sharing your experience with us. I am glad to read that you had a comfortable stay and enjoyed our convenient location. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

West Haven, Connecticut
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed December 5, 2015 via mobile

I got a great deal on priceline name your price which made the stay worthwhile. Also, thr mall next door was an unexpected bonus. however, we arrived at 1am only staying one night. The front desk was rude/strange. I had to call bc the door locks after 11. I said I'm checking in and after a min the door opens,... More 

Helpful?
Thank Kate M
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall, responded to this review

Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the cleanliness and service issues you experienced. In response to your feedback, I will retrain our night staff on our check-in process and customer service to ensure your experience... More 

Travelers are raving about these Fairfax hotels

Staunton, Virginia
Level Contributor
67 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed November 27, 2015

I took advantage of a sale and stayed for two days. The room was very quiet and although comfortable, lacking in any "extra" amenities. It seemed clean. It is set up for "extended" stays, as the name points out, so there is a mini kitchen with refrigerator and microwave. One could certainly spend a week or two here without having... More 

Helpful?
Thank BigReader
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall, responded to this review

Thank you so much for posting a review of our property. It's great to hear that you were pleased with the comfort of your room as well as our quiet atmosphere. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area. More 

Fairfax, Virginia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 13, 2015

stayed here for 1 week during dec 2014. Rooms are spacious and clean, staff are very friendly, hotel location is besides a huge mall and in a very safe environment. Has laundry and washing machines to use that are very clean and efficient. Fresh clean towels are served upon request. However their free wifi is super slow.

Helpful?
1 Thank drazamzam
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall, responded to this review

Thank you for taking the time to write a review of your stay. I’m so pleased to read that we were able to accommodate your needs with a home away from home experience! I truly appreciate your kind comments regarding our friendly staff, comfortable rooms and our convenient amenities. Thank you again for sharing your experience with us. We would... More 

South Houston, Texas
2 reviews
1 of 5 stars Reviewed November 4, 2015

This hotel is one of the dirtiest i've ever been in, the last time the room was cleaned was probably over a year ago. The nightstand had liquids spilled all over, some greasy residue. the bathroom had fresh towels but the sink and the tub were very dirty.

Helpful?
Thank Elizabeta M
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall, responded to this review

Thank you for taking the time to write a review of your stay. The room conditions you described are unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have retrained our staff on our cleaning and room inspection procedures to ensure our rooms are to our company’s high standards. We continually... More 

Orlando, Florida
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed October 15, 2015

Hotel staff was pleasant enough, but the premises were not inviting at all. The whole place, starting with the lobby, was dingy. The lobby, hallways, and elevator had a strong smell of stale Indian food, and the room had a pretty bad smell, too. The pillows, sheets, and towels were all stained, though they did seem to be clean. If... More 

Helpful?
Thank Jason K
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall, responded to this review

Thank you for taking the time to write a review of your stay. I appreciate your comments about our staff; however, I sincerely apologize for the cleanliness issues you experienced. I discussed your comments with the team, and we are retraining our laundry and housekeeping staff to ensure your experience is not repeated. Thank you very much for bringing this... More 

Level Contributor
32 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed October 6, 2015 via mobile

Front desk staff very helpful and courteous. Buildings and grounds nicely landscaped and cared for. Exterior entry to rooms. The room was smaller than other extended stay rooms, but nonetheless comfortable with the amenities to make for a great stay. My stay was 4 days here in Fairfax and the only concern that I had was the bed and pillows... More 

Helpful?
Thank Angela N
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall, responded to this review

Thank you so much for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding our friendly staff and comfortable rooms. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed September 30, 2015

This place is awful. This is by far the worst hotel I've stayed at in the past five years. The staff is incredibly rude. The smell in the hallways and rooms is horrible. The towels are stained as well as everything else. The location is okay if you plan on going to the mall often but there are so many... More 

Helpful?
Thank Daiison
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall, responded to this review

Thank you for your recent review of your stay. I am so disappointed that your stay was not to your expectations. Please accept my apology. To uphold our company's high standards, we will review our cleaning and room inspection procedures as well as making sure each guest receives professional customer service. Thank you very much for providing us with your... More 

Washington DC, District of Columbia
1 review
1 of 5 stars Reviewed September 25, 2015

Our room was filthy and smelled horrible along with the hallways. There were stains on the furniture, counter tops, sink, everything. Towels had fresh stains and look like they were never washed. We had to keep the window open the whole time which meant a lot of noise coming from people and cars outside. The so called "kitchen" is atrocious.... More 

Helpful?
Thank John K
Fairfax, Virginia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 20, 2015

The location and staff are one of two excellent ESA Hotels in the area. (immediate area). Location is convenient to shopping and public transit. The staff members are inviting, efficient and effective with requests. However, from an organizational (corporate) aspect; asking for kitchen accessories are counterintuitive for convenience. Moreover, it's counterproductive for the staff.

Helpful?
Thank Andre W
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