The previous night we stayed in the Hilton East Brunswick and Towers in New Jersey and then to be bombarded with such a terrible place. We specifically requested a non-smoking room and even after requesting a change of room it still reeked of smoke. The bath faucet in the first room did not work properly and there was no hot water in either room. We complained about it to the front desk but we just got a shoulder shrug with the words that they cannot help us and they are sorry that we have to deal with this inconvenience. Really, it was such a waste of good money! Never stay there unless you have not roof over your head and not other option.
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Thank you for taking the time to review your recent stay at Extended Stay America Washington, D.C. - Fairfax. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am.
We know that our guests have multiple hotel choices, which is why we strive so...