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SpringHill Suites Fairfax

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11191 Waples Mill Road, Fairfax, VA 22030
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232 reviews from our community

Traveler rating
    122
    73
    25
    9
    3
See reviews for
106
31
14
65
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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  • Dutch first
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    (232)
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    (62)
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There are newer reviews for SpringHill Suites Fairfax
See the most recent reviews
Chicago, Illinois
Top Contributor
61 reviews 61 reviews
12 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed February 19, 2015

I was in Fairfax on business, and I was pleased by the hotel. It was new, clean, spacious, and trendy. There public social areas in the hotel, and if I would have been there longer, I might have used some of them. I slept okay; it wasn't my mattress, but I didn't need a trip to the chiropractor afterwards, either.... More 

Was this review helpful? Yes
David D, Manager at SpringHill Suites Fairfax, responded to this review

Dear Kristin B, Thank you for your short but sweet review, and I hope we will see you in Fairfax again soon! Sincerely, David Del Russo Field Operations Manager ddelrusso@otodevelopment.com More 

State College, Pennsylvania
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 2, 2015 via mobile

Big room, rarely hear other guests, and great front desk service. Each room has a nice living room area with a big couch and desk with a small wall to separate it from the bed area. The hotel is also close to shopping and dining.

Was this review helpful? Yes
David D, Manager at SpringHill Suites Fairfax, responded to this review

Dear CT2327, Thank you for taking the time to share your comments with the Trip Advisor Community. You summed us up quite nicely, and I hope we will have the pleasure of your company again soon! Sincerely, David Del Russo Field Operations Manager ddelrusso@otodevelopment.com More 

Virginia Beach, Virginia
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed December 24, 2014

Let me say up front that the only reason I am giving this establishment a 3 rating are the beds. When it comes to hotels, if the beds are uncomfortable then the hotel has failed its purpose no matter how great the rest of the facility is. Poor sleep means a tired and perhaps dangerous traveler on the roads. Other... More 

Was this review helpful? Yes 1
David D, Manager at SpringHill Suites Fairfax, responded to this review

Dear harpmike, Thank you for your detailed and balanced review. I am sorry that our beds were not to your liking. Getting a good night's sleep IS important, and I very am sorry we missed the mark! Please know that your comments will be taken into consideration as we plan future improvements and renovations to the hotel. Again, thank you... More 

Roanoke, Virginia
Senior Contributor
23 reviews 23 reviews
21 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 17, 2014

My mother and I were in Fairfax to do some holiday shopping. The rooms are large and clean. It was everything we needed. I was most impressed by the lighting and light switches. Wifi was easy to connect to and decently fast. As other reviews said, it is a newer hotel so it had the new smell. I like the... More 

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Makassar, Indonesia
Contributor
12 reviews 12 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 12, 2014

I stayed for a night in this hotel while i was on a family trip around East Coast, The room was very good, it felt like home because it was so comfy and nice. The hotel staffs were friendly and helpful especially for a tourist like me.

Was this review helpful? Yes 1
Atlanta, Georgia
Contributor
14 reviews 14 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 2, 2014

Shawn provided superior customer service. He is truly an asset to your company. The young lady on duty with him on Tuesday night (11/18)was also superior. Sorry I don't remember her name. They both made my stay great.

Was this review helpful? Yes 1
Charlotte, North Carolina
Top Contributor
55 reviews 55 reviews
16 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed December 1, 2014

This appears to be a very new facility --everything still had that "new" smell. This is Marriott's newer modern design -- bright colors, edgy furniture and odd shaped rooms, common areas. Located in a mixed use neighborhood --- storage rentals across street next to under construction town homes and some small stores up and down the main street. Still very... More 

Was this review helpful? Yes
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 26, 2014

Stayed here in July without an issue. Came back for a 2 night stay with family, booked 2 rooms. Out early Sat. morning for an event. Returned around 11:30 to change our clothes. Housekeeping was outside our rooms. She saw us come in AND leave. When we returned at 11:00 that night, our rooms were NOT touched. Needed to call... More 

Was this review helpful? Yes
JoAnne R, General Manager at SpringHill Suites Fairfax, responded to this review

Hello PamC, Thank you for taking the time to share your experience with, us and please accept my apology and know that not cleaning your room is not typical at our hotel. We read and consider all comments and continuously make improvements. The fact that your room was not cleaned, on Saturday, and you had to request items that should... More 

Stuart, FL
Top Contributor
113 reviews 113 reviews
20 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed October 15, 2014

We stayed here for a couple nights to do some sightseeing outside of DC. Very close to the Dulles branch of the Air & Space museum. Very large breakfast selection but hot food was only warm, not hot (eggs, ham, potatoes). Tea and coffee are always available in the lobby. Nice clean rooms and we liked that they put 2... More 

Was this review helpful? Yes
JoAnne R, General Manager at SpringHill Suites Fairfax, responded to this review

Hello, Thank you so much for your review and I am glad that you enjoyed your stay with us and our close proximity to the Air and Space Museum in Dulles. Also I am delighted that you were able to take advantage of our hot breakfast and variety of items, with coffee available 24 hours a day, as we want... More 

Stuart, Florida
Top Contributor
117 reviews 117 reviews
28 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed October 13, 2014

This hotel's staff is great, the building is clean, and it's in a good location for sightseeing outside DC. The rooms are a good size, and nice and bright. The breakfast was good with the exception of the pancakes and scrambled eggs. I think the eggs were powdered or something, if they aren't real and fresh, why waste the time... More 

Was this review helpful? Yes
JoAnne R, General Manager at SpringHill Suites Fairfax, responded to this review

Hi VSPB1, I appreciate your taking the time to let us know about your stay, and please accept my apology with the quality of the eggs, and pancakes on our breakfast. I know that when you come to the hotel, you expect quality food, and with your comments, we will review the vendors, and methods we use to prepare the... More 

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