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SpringHill Suites Fairfax

#11 of 21 Hotels in Fairfax
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11191 Waples Mill Road, Fairfax, VA 22030
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1 room 1 guest
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SpringHill Suites Fairfax
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241 Reviews from our TripAdvisor Community

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    74
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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Taipei, Taiwan
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Location is useful; Wegman's grocery a couple of blocks away, George Mason University not far away, Fair Oaks Mall close, and I-66 and Route 50 close. Lot of restaurants within two miles. Staff is friendly. Breakfast is not worth the time, and the rooms are average, even for Springhill Suites. Does have a laundry room with coin-operated washer and dryer.

Was this review helpful? Yes
Richard L, General Manager at SpringHill Suites Fairfax, responded to this review

Hi, Thank you for taking the time to review our hotel in Fairfax. I am so glad that you enjoyed your stay and found our location convenient to just about everything in the Fairfax area. Are there any additional items that you would recommend us adding to our hot breakfast? Please be sure to come back and visit us soon!... More 

Norfolk, Virginia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

I travel to Fairfax, VA every week for work. I usually select the hotel for the week based on the star rating and room night rate. This hotel has become one of my favorites. The location is great, plenty of shopping and restaurants in close proximity to the hotel. The staff is very friendly and the hotel is clean for... More 

Was this review helpful? Yes 1
Richard L, General Manager at SpringHill Suites Fairfax, responded to this review

Thank you for your candid review of your recent visit to our property. I appreciate you taking the time to share with us the various aspects of your stay that were very positive and others that can give us ability to improve on our operations. I am so sorry about the dingy shower curtain in your bathroom. We have begun... More 

NJ
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed 5 weeks ago

Not up to typical Marriott standards, not even close. The room a/c unit is extremely noisy and does not run correctly. The workout room is a joke by any standard -- two out of four broken machines, tiny -- unacceptable. The pool does not open until 5 p.m. and why, is this 2015 or 1965? The breakfast was passable at... More 

Was this review helpful? Yes
Richard L, General Manager at SpringHill Suites Fairfax, responded to this review

Thank you for your feedback. I am very sorry to hear that your stay with us encountered some difficulties. We just finished repairing and servicing all of our workout equipment in our gym last Wednesday. I understand that this doesn't fix or help you now since it was repaired after your stay, and I'm truly sorry for this inconvenience. I... More 

Calera, Alabama
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed July 25, 2015

The Hotel staff was helpful. The rooms were okay. The Breakfast was nothing to brag about . The oatmeal was cold and half cooked both days. The strawberries were half washed. I had to take them back to my room and rewash them. The boiled eggs were ICE cold. Needless to say, I was not impressed with breakfast. Lastly, the... More 

Was this review helpful? Yes
Richard L, General Manager at SpringHill Suites Fairfax, responded to this review

Thank you for taking the time to review our hotel. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. I am so sorry that you didn't enjoy our breakfast and found certain items unacceptable. Also, I am so sorry about the uncomfortable pull out... More 

Brooklyn ny
2 reviews
3 of 5 stars Reviewed June 30, 2015

This is in regard to my stay at SpringHill Suites, Fairfax VA. Our stay was lovely, but I have a major complaint that will keep me from coming back. I specifically booked this hotel for the pool as I was traveling with kids and this was their one and only request. When we checked in on sat, 6/27 we were... More 

Was this review helpful? Yes
Richard L, General Manager at SpringHill Suites Fairfax, responded to this review

Thank you so much for taking the time to review our hotel. I am so sorry about the limited pool hours that our hotel offers. When I was younger and on vacation with my parents the pool was certainly our number one priority. I am so sorry and disappointed that your children were unable to use our pool after a... More 

Toronto, Canada
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed June 23, 2015

We are Mariott fan but extremely disappointed with the SpringHill Suites Fairfax!!! The carpet was dirty and we had no housekeeping service at all for 2 days in a roll. When complained to the Front desk we were told because our room # is in the front (07), the housekeeping staff would have come by early. However, if they miss... More 

Was this review helpful? Yes
Richard L, Manager at SpringHill Suites Fairfax, responded to this review

I’m equally as concerned and embarrassed by your recent experience at our property. We typically have a member of our housekeeping team on site from 7am-11pm daily. I am so sorry and disappointed with the cleanliness and lack of responsiveness from my staff during your stay. Please feel free to reach out to me directly at (703)691-7880 ext. 4905. I... More 

Columbus, Ohio
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 10, 2015

My family has stayed in this hotel about 4-5 times now over the past couple years while visiting family purely because we needed larger rooms with 2 kids and also the proximity to our relatives. The quality has definitely declined over this time period. In terms of roominess, it's fine for two adults and two small kids. More than that,... More 

Was this review helpful? Yes
Richard L, General Manager at SpringHill Suites Fairfax, responded to this review

Thank you for taking the time to review our hotel. We apologize for all the inconveniences you encountered during your stay. We appreciate your feedback and will address the issues with the appropriate department managers. We hope that you will give us another chance to better serve you during your next trip to the area. More 

Coventry, United Kingdom
Level Contributor
180 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 stars Reviewed June 5, 2015

But then, who doesn't have a car in the US? Stayed here for work, as it was close by. The rooms are well sized, with a microwave, sofa, and kitchen sink. Can't say I liked having the bathroom sink outside of the bathroom, but overall it was OK. The room itself was clean, but the air-conditioning a little loud. There's... More 

Was this review helpful? Yes
Richard L, General Manager at SpringHill Suites Fairfax, responded to this review

Thank you for taking the time to review our hotel. I'm glad that you enjoyed your stay at our hotel and that you found the room clean and comfortable. I will certainly share your comments with my engineering team regarding the noisy air conditioner in your room. Thank you for bringing this issue to my attention. I will also share... More 

Warminster, Pennsylvania
Level Contributor
74 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed May 22, 2015

While giving the seminars in Fairfax, VA I stayed here. The sleeping room was outstanding. The front desk staff were quite helpful and courteous. The meeting room is conveniently located and spacious. All of the hotel staff are quite helpful and willing to help with any requirements needed for the meeting or the hotel staff.

Was this review helpful? Yes
Richard L, General Manager at SpringHill Suites Fairfax, responded to this review

Thank you so much for taking the time to review our hotel. We are so glad that you enjoyed your stay and found our staff helpful and accomodating. I will certainly share your feedback with our team. Please come back and visit us soon! More 

Long Island, NY
Level Contributor
274 reviews
119 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
3 of 5 stars Reviewed May 11, 2015

The best way to describe this property is that it's almost like every other SpringHill Suites that you would find. Generally clean, generally the rooms are cleaned as you would expect them to be. The breakfast at this property was not that great, and the area was not neat or maintained as well as it should have been. Also, the... More 

Was this review helpful? Yes
Richard L, General Manager at SpringHill Suites Fairfax, responded to this review

Thank you so much for taking the time to review our hotel. I am truly embarrassed and sorry for the way my staff interacted with you. We strive to be the best and not just a basic or average hotel. Thank you so much for letting me know about your stay. I will certainly share your comments with the proper... More 

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