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SpringHill Suites Fairfax

Certificate of Excellence
GreenLeadersBronze level
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11191 Waples Mill Road, Fairfax, VA 22030
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SpringHill Suites Fairfax
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232 reviews from our community

Traveler rating
    122
    73
    25
    9
    3
See reviews for
106
31
14
65
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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Warminster, Pennsylvania
Top Contributor
72 reviews 72 reviews
46 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

While giving the seminars in Fairfax, VA I stayed here. The sleeping room was outstanding. The front desk staff were quite helpful and courteous. The meeting room is conveniently located and spacious. All of the hotel staff are quite helpful and willing to help with any requirements needed for the meeting or the hotel staff.

Was this review helpful? Yes
Richard L, General Manager at SpringHill Suites Fairfax, responded to this review

Thank you so much for taking the time to review our hotel. We are so glad that you enjoyed your stay and found our staff helpful and accomodating. I will certainly share your feedback with our team. Please come back and visit us soon! More 

Long Island, NY
Top Contributor
262 reviews 262 reviews
112 hotel reviews
99 helpful votes 99 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The best way to describe this property is that it's almost like every other SpringHill Suites that you would find. Generally clean, generally the rooms are cleaned as you would expect them to be. The breakfast at this property was not that great, and the area was not neat or maintained as well as it should have been. Also, the... More 

Was this review helpful? Yes
Richard L, General Manager at SpringHill Suites Fairfax, responded to this review

Thank you so much for taking the time to review our hotel. I am truly embarrassed and sorry for the way my staff interacted with you. We strive to be the best and not just a basic or average hotel. Thank you so much for letting me know about your stay. I will certainly share your comments with the proper... More 

Rochester, New York
1 review
3 of 5 stars Reviewed April 20, 2015

We arrived on Saturday and left on Monday. The room was neat and clean, check in fast and the staff friendly. For the cost ($70 on Priceline) this hotel is great. Internet didn't need any login, the pool is good. Parking is free and is covered on the bottom level. Two elevators serve 5 floors. Even facing the street it's... More 

Was this review helpful? Yes
Richard L, General Manager at SpringHill Suites Fairfax, responded to this review

Thank you so much for taking the time to review our hotel. I am glad that you enjoyed your stay and I'm also extremely thankful for you bringing the issues you had with the room to my attention. I will certainly share your comments with my team to ensure we correct these problems for future guests. Again, thank you for... More 

1 review
1 of 5 stars Reviewed April 20, 2015

If you need proof of payment for your stay, avoid this hotel! I'm stuck with $400 charge on my personal credit card, I cannot file business expense report because SpringHill is refusing to provide proof of payment. I contacted them multiple times with credit card statement to have proper proof of payment. They sent me $0.00 chargeable invoice while they... More 

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Richard L, General Manager at SpringHill Suites Fairfax, responded to this review

I am so sorry and embarrassed for the billing issues you had while staying at our hotel. Please feel free to reach out to me directly so that I can fix this issue and provide you with the correct receipt. Again, I am so sorry about this and can understand how frustrating this must be. I can be reached at... More 

Nashville, Tennessee
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 19, 2015

Having stayed at another Springhill Suites in the DC vicinity, I had high expectations for this location. During our two night stay, the hotel was crowded on the Saturday night of the stay. A girls softball team and their families were staying at the hotel. Loud talking, running the halls, and taking over the lobby area highlighted the night. The... More 

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Richard L, General Manager at SpringHill Suites Fairfax, responded to this review

Thank you for your feedback regarding your stay with us this past weekend. I want to sincerely apologize for the overly crowded lobby and breakfast area. Also, I am so sorry that housekeeping was unable to service your room in a timely matter. Please accept my apologies and I hope we can regain your confidence in us the next time... More 

Glen Ellyn, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 7, 2015

We found our rooms to be clean, along with long blackout curtains to block out any outside light at night, as well as quiet. We found the beds comfortable. They served a decent hot breakfast, with fresh fruit and a great oatmeal bar. The front desk was also very accommodating to us when we needed to request a different room.... More 

Was this review helpful? Yes
Richard L, General Manager at SpringHill Suites Fairfax, responded to this review

I can not say thank you enough for your kind review. We strive ourselves to present the most memorable of experiences for our guests and I am delighted to hear that your stay was great. Our close proximity to D.C., shopping and restaurants allow us to be such a valuable landmark for our guests and we are pleased to hear... More 

Contributor
11 reviews 11 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 5, 2015

We stayed here for a week long last minute trip to Washington DC. We are a family of 5 and didn't want to pay outrageous rates to stay in the city. This hotel accommodated all of us and was about a 30 minute drive to downtown DC First let me state the negatives: The "sleeper sofa" is not sleep-able. We... More 

Was this review helpful? Yes 1
Richard L, General Manager at SpringHill Suites Fairfax, responded to this review

Thank you for your kind review of our property. I am delighted that you and your family enjoyed your stay with us. Our well-appointed rooms and suites are indeed exceptional and it is delightful to know that you and your family enjoyed your stay and were comfortable (despite the sleeper sofa). We look forward to welcoming you back in the... More 

Stockton, California
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 25, 2015

We checked into the Springhill Suites on Monday 3/16. Check in was smooth considering we had 36 people in our group. The hotel was clean and comfy. Coffee and tea available in the lobby all night. There was also a little store to purchase forgotten items or snacks. Rooms were clean, beds were comfy. Fridge, coffee maker and microwave in... More 

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Little Egg Harbor, New Jersey
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 22, 2015

The six of us booked a suite for a Saturday night in March. We arrived around 3 pm and noticed that the sleeper sofa had no sheets and there were not enough towels for our party. I went downstairs (the phone did not connect to the desk) and asked the desk clerk for the items and he assured me they... More 

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David D, Manager at SpringHill Suites Fairfax, responded to this review

Dear 103Katherine, Thank you for your positive review. I a delighted to hear that you enjoyed the hotel overall – and thank you for sharing your positive remarks as well as your concerns. The sofa bed should have had a freshly laundered mattress pad on it already – but it sounds like that was not the case. I sincerely apologize... More 

Contributor
15 reviews 15 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed February 25, 2015

The ramps in the underground car park were really icy and they were very dangerous. When I got to check in there was nobody at the desk, and I had to wait at least 10mins for someone to arrive, with no apology for having to wait. The rooms were nice as all spring hill suites are. Clean too. But my... More 

Was this review helpful? Yes 1
David D, Manager at SpringHill Suites Fairfax, responded to this review

Dear JustineA I am terribly sorry for the issues you mentioned. Although it was a brutally cold winter, the issues you mentioned are far from typical at our hotel, and I sincerely apologize that your stay was anything less than wonderful. It sounds like you come to the area on business occasionally, and I sincerely hope you will give us... More 

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