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SpringHill Suites Fairfax

#11 of 21 Hotels in Fairfax
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11191 Waples Mill Road, Fairfax, VA 22030
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SpringHill Suites Fairfax
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238 Reviews from our TripAdvisor Community

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Traveler rating
    122
    73
    29
    10
    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Any
English first
  • All months
    (238)
  • Mar-May only
    (62)
  • Jun-Aug only
    (82)
  • Sep-Nov only
    (48)
  • Dec-Feb only
    (46)
All months
NJ
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Not up to typical Marriott standards, not even close. The room a/c unit is extremely noisy and does not run correctly. The workout room is a joke by any standard -- two out of four broken machines, tiny -- unacceptable. The pool does not open until 5 p.m. and why, is this 2015 or 1965? The breakfast was passable at... More 

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Calera, Alabama
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The Hotel staff was helpful. The rooms were okay. The Breakfast was nothing to brag about . The oatmeal was cold and half cooked both days. The strawberries were half washed. I had to take them back to my room and rewash them. The boiled eggs were ICE cold. Needless to say, I was not impressed with breakfast. Lastly, the... More 

Was this review helpful? Yes
Richard L, General Manager at SpringHill Suites Fairfax, responded to this review

Thank you for taking the time to review our hotel. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. I am so sorry that you didn't enjoy our breakfast and found certain items unacceptable. Also, I am so sorry about the uncomfortable pull out... More 

Brooklyn ny
1 review
3 of 5 stars Reviewed 4 weeks ago

This is in regard to my stay at SpringHill Suites, Fairfax VA. Our stay was lovely, but I have a major complaint that will keep me from coming back. I specifically booked this hotel for the pool as I was traveling with kids and this was their one and only request. When we checked in on sat, 6/27 we were... More 

Was this review helpful? Yes
Richard L, General Manager at SpringHill Suites Fairfax, responded to this review

Thank you so much for taking the time to review our hotel. I am so sorry about the limited pool hours that our hotel offers. When I was younger and on vacation with my parents the pool was certainly our number one priority. I am so sorry and disappointed that your children were unable to use our pool after a... More 

Toronto, Canada
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed June 23, 2015

We are Mariott fan but extremely disappointed with the SpringHill Suites Fairfax!!! The carpet was dirty and we had no housekeeping service at all for 2 days in a roll. When complained to the Front desk we were told because our room # is in the front (07), the housekeeping staff would have come by early. However, if they miss... More 

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Richard L, Manager at SpringHill Suites Fairfax, responded to this review

I’m equally as concerned and embarrassed by your recent experience at our property. We typically have a member of our housekeeping team on site from 7am-11pm daily. I am so sorry and disappointed with the cleanliness and lack of responsiveness from my staff during your stay. Please feel free to reach out to me directly at (703)691-7880 ext. 4905. I... More 

Columbus, Ohio
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 10, 2015

My family has stayed in this hotel about 4-5 times now over the past couple years while visiting family purely because we needed larger rooms with 2 kids and also the proximity to our relatives. The quality has definitely declined over this time period. In terms of roominess, it's fine for two adults and two small kids. More than that,... More 

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Richard L, General Manager at SpringHill Suites Fairfax, responded to this review

Thank you for taking the time to review our hotel. We apologize for all the inconveniences you encountered during your stay. We appreciate your feedback and will address the issues with the appropriate department managers. We hope that you will give us another chance to better serve you during your next trip to the area. More 

Coventry, United Kingdom
Level Contributor
178 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
3 of 5 stars Reviewed June 5, 2015

But then, who doesn't have a car in the US? Stayed here for work, as it was close by. The rooms are well sized, with a microwave, sofa, and kitchen sink. Can't say I liked having the bathroom sink outside of the bathroom, but overall it was OK. The room itself was clean, but the air-conditioning a little loud. There's... More 

Was this review helpful? Yes
Richard L, General Manager at SpringHill Suites Fairfax, responded to this review

Thank you for taking the time to review our hotel. I'm glad that you enjoyed your stay at our hotel and that you found the room clean and comfortable. I will certainly share your comments with my engineering team regarding the noisy air conditioner in your room. Thank you for bringing this issue to my attention. I will also share... More 

Warminster, Pennsylvania
Level Contributor
72 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed May 22, 2015

While giving the seminars in Fairfax, VA I stayed here. The sleeping room was outstanding. The front desk staff were quite helpful and courteous. The meeting room is conveniently located and spacious. All of the hotel staff are quite helpful and willing to help with any requirements needed for the meeting or the hotel staff.

Was this review helpful? Yes
Richard L, General Manager at SpringHill Suites Fairfax, responded to this review

Thank you so much for taking the time to review our hotel. We are so glad that you enjoyed your stay and found our staff helpful and accomodating. I will certainly share your feedback with our team. Please come back and visit us soon! More 

Long Island, NY
Level Contributor
270 reviews
116 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
3 of 5 stars Reviewed May 11, 2015

The best way to describe this property is that it's almost like every other SpringHill Suites that you would find. Generally clean, generally the rooms are cleaned as you would expect them to be. The breakfast at this property was not that great, and the area was not neat or maintained as well as it should have been. Also, the... More 

Was this review helpful? Yes
Richard L, General Manager at SpringHill Suites Fairfax, responded to this review

Thank you so much for taking the time to review our hotel. I am truly embarrassed and sorry for the way my staff interacted with you. We strive to be the best and not just a basic or average hotel. Thank you so much for letting me know about your stay. I will certainly share your comments with the proper... More 

Rochester, New York
1 review
3 of 5 stars Reviewed April 20, 2015

We arrived on Saturday and left on Monday. The room was neat and clean, check in fast and the staff friendly. For the cost ($70 on Priceline) this hotel is great. Internet didn't need any login, the pool is good. Parking is free and is covered on the bottom level. Two elevators serve 5 floors. Even facing the street it's... More 

Was this review helpful? Yes
Richard L, General Manager at SpringHill Suites Fairfax, responded to this review

Thank you so much for taking the time to review our hotel. I am glad that you enjoyed your stay and I'm also extremely thankful for you bringing the issues you had with the room to my attention. I will certainly share your comments with my team to ensure we correct these problems for future guests. Again, thank you for... More 

1 review
1 of 5 stars Reviewed April 20, 2015

If you need proof of payment for your stay, avoid this hotel! I'm stuck with $400 charge on my personal credit card, I cannot file business expense report because SpringHill is refusing to provide proof of payment. I contacted them multiple times with credit card statement to have proper proof of payment. They sent me $0.00 chargeable invoice while they... More 

Was this review helpful? Yes
Richard L, General Manager at SpringHill Suites Fairfax, responded to this review

I am so sorry and embarrassed for the billing issues you had while staying at our hotel. Please feel free to reach out to me directly so that I can fix this issue and provide you with the correct receipt. Again, I am so sorry about this and can understand how frustrating this must be. I can be reached at... More 

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