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Quality Inn & Suites

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2543 Lankford Highway, Exmore, VA 23350 (Formerly Best Western)
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Quality Inn & Suites
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Quality Inn & Suites
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107 reviews from our community

Traveler rating
    24
    39
    22
    16
    6
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42
31
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12
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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    (107)
  • Mar-May only
    (15)
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    (50)
  • Sep-Nov only
    (33)
  • Dec-Feb only
    (9)
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Newark, Delaware
2 reviews
1 of 5 stars Reviewed December 22, 2014

Stayed here approximately 2 weeks ago. The motor in the room heater burned out and it was cold, the wifi didn't work and the lock on the door froze and locked us in our room. When I tried calling the front desk the room phone did not work and I had to use my cell phone. Terrible attitude of staff,... More 

Was this review helpful? Yes
Sarah L, Manager at Quality Inn & Suites, responded to this review

Dear Guest; Thank you for taking the time to share your recent experience with us. Please accept our sincere apologies for the condition of the hotel. What you experienced is not typical of our guestrooms, management and staff, we are truly sorry that your stay was so unpleasant. I've shared your comments with the appropriate managers to ensure these items... More 

kitty hawk, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed December 16, 2014

This Bestwestern has a new hotel manager, and Cassandra has made some nice improvements to the hotel. The lobby and steps leading upstairs were clean, and nicely appointed for the holidays. The room was very neat and clean. The breakfast is in the process of being revamped, so there were some nice updates in the breakfast menu. This is a... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Sarah L, Manager at Quality Inn & Suites, responded to this review

Dear Susanne; Thank you for your review and positive feedback for us. I am pleased to see that you enjoyed your stay. It is very kind of you to notice and comment on the the changes we are making, I am very pleased to see they are well received and will gladly share your kind words with Kassandra. We hope... More 

1 review
3 of 5 stars Reviewed December 12, 2014

Staying at the Exmore Best Western has been a pleasing experience. The staff is always friendly and professional. We stayed at Best Western Eastern Shore for 12 nights for a vacation visit. The hotel was in a good location for central Eastern Shore.

Was this review helpful? Yes
Sarah L, Manager at Quality Inn & Suites, responded to this review

Dear Petra; Thank you for taking the time to share your experience with us. We are delighted to read that you enjoyed your time at the Best Western Exmore and found the hotel a good fit for your vacation needs. We hope to welcome you all again soon. Thank you again for your business, Sarah e-Commerce Manager Best Western Eastern... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 5, 2014

Staying at the Exmore Best Western has always been a pleasing experience. The staff is always friendly and professional and the rooms are well maintained. The only negative comment is the WiFi signal is too weak in the outer rooms.

Review collected in partnership with Best Western

Was this review helpful? Yes
Sarah L, Manager at Quality Inn & Suites, responded to this review

Dear Jim; Thank you for sharing your recent experince with us. We are very pleased to welcome you back as a repeat guest of the Best Western Eastern Shore. We appreciate your feedback regarding the internet. Sorry for the inconvenience, in today's society we know how important the internet is to stay in touch with family and business colleagues. I'll... More 

toms river, United States
1 review
3 of 5 stars Reviewed November 29, 2014

Stayed for one night the room had mold around the doors and windows, We made reservations with a dog and the front desk did not know we had the dog and needed to change our room, the front desk girl had her cell phone on the whole time we were checking in. The best thing about stay was the breakfast... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Sarah L, Manager at Quality Inn & Suites, responded to this review

Dear Randy; I'd like to thank you for taking the time to share your recent experience with us. Please accept our sincere apologies that your guest stay was not 100% satisfactory. Everything we do is aimed at our guests having a wonderful experience and we are disappointed to read that we let you-and ourselves-down by not providing that. We appreciate... More 

Willingboro, United States
1 review
4 of 5 stars Reviewed November 20, 2014

A great place to spend time at Virginia Beach without staying in Virginia Beach. Provided, you don't mind the additional drive. Easy access without the I-95 and I-64 traffic madness. scenic drive any time of the day.

Review collected in partnership with Best Western

Was this review helpful? Yes
Sarah L, Manager at Quality Inn & Suites, responded to this review

Dear Cary; Thank you for sharing your trip with us. We are very pleased to see you enjoyed your stay and appreciate you letting us know the hotel was a good fit and location for your needs. We look forward to welcoming you back again soon. Sincerely, Sarah e-Commerce Manager Best Western Eastern Shore, Exmore VA More 

Lake Wales, United States
1 review
5 of 5 stars Reviewed October 30, 2014

housekeeping was excellent. Front staff very friendly and helpful. Free breakfast was excellent. Best breakfast ever. Breakfast staff very good. Stayed on top of everything. Never ran out of anything. Beautiful property. Well kept. Location is great. Beds were comfortable. Housekeeping did an excellent job. Did not want to leave.

Review collected in partnership with Best Western

Was this review helpful? Yes
Sarah L, Manager at Quality Inn & Suites, responded to this review

Dear Denise; Thank you for your review, we greatly appreciate the kind words and praise for the hotel staff. I am delighted to read that you enjoyed your stay with us and thank you for selecting our hotel as your place to stay while in Exmore. We will share your feedback with the team to continue to motivate and inspire... More 

Richmond, United States
1 review
4 of 5 stars Reviewed October 27, 2014

This hotel was a good value for the money. No frills but since I wasn't going to be there long - just overnight - it fit well with my budget and I didn't need any bells and whistles. The staff was super nice and I'd recommend this hotel to others.

Review collected in partnership with Best Western

Was this review helpful? Yes
Sarah L, Manager at Quality Inn & Suites, responded to this review

Dear Melanie; Thank you for sharing your trip with us, we are very pleased to see that you enjoyed your stay with us. Providing our guests with a great value, in a friendly, warm and inviting atmosphere is what we pride ourselves on, we are delighted to read we met your expectations. We look forward to welcoming you back the... More 

Bainbridge Island, Washington
Senior Contributor
29 reviews 29 reviews
20 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed October 21, 2014

Based on my previous night's experience at the excellent Best Western in Rockville, MD I barely got a room at this one, which turned out to be the "handicapped" room (She asked me, "Are you handicapped?") which had an outside entrance just beyond the inside entrance which was taped with duct tape.The room was worse than most, and I noticed... More 

Was this review helpful? Yes
Sarah L, Manager at Quality Inn & Suites, responded to this review

Dear Michael; Thank you for reaching out to us and expressing your concerns from your recent stay. I would like to apologize that your stay was not 100% satisfactory. What you experienced is not typical for our hotel and we are sorry to see that the impression you were left with was unpleasant. I've shared your feedback with the General... More 

Long Pond, Pennsylvania, United States
2 reviews
4 of 5 stars Reviewed October 14, 2014

We stayed here on 10/11/14 to rest up before the remainder of our trek home to Pennsylvania. We arrived at 9:30pm after being on the road for 4 hours. The staff was very friendly and helpful. Rooms are a little older but clean. Would stay there again. Room doesn't automatically come with a refrigerator or microwave but if you request... More 

Was this review helpful? Yes
Sarah L, Manager at Quality Inn & Suites, responded to this review

Dear Denise; Thank you for being our guest and sharing your trip with us. We are very pleased to see that you enjoyed your stay and found the Best Western Eastern Shore had all you needed for a pleasant stay. I'm sorry about the missing WiFi details, that is very important to our guests who use it for work, pleasure... More 

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